2009 Jeep Grand Cherokee Electrical System Problems

WIN Module failure

The contact owns a 2009 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact attempted to put the key into ignition; however, the key was inoperative. The contact stated that the key was intermittently was stuck in the ignition. No warning lights were illuminated. The vehicle remained at the residence. The contact researched and was made aware of NHTSA Campaign Number: 14V567000 (Electrical System); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

Just prior to a cross country trip, my airbag warning light came on. Upon arriving to our destination in Spring Hill, TN, I took my 2009 Jeep Grand Cherokee to have it checked. Their diagnosis found a "squib" problem, and told me there was a recall and to take it to a Chrysler dealer. Today, the dealership showed me a "squib" or "clockspring" issue & told me there was no recall and that I would have to pay out of pocket to replace what seems to be the recall problem. Upon further research, I found online that there is indeed a recall. But after calling the phone number provided, (800-853-1403) they informed me that even though it might be the same problem I would have to pay out of pocket for the repair. I don't understand why. This is the recall info I found online: NHTSA CAMPAIGN ID: 09V118000 Report Date: APR 07, 2009 Vehicles Affected: 4336 Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES. What You Should Do: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. Summary: CHRYSLER IS RECALLING 4,336 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED. To see if your specific vehicle is affected 1-877-426-5337 or nhtsa.gov The dealership I went to was Chrysler Dodge Jeep Ram of Columbia, TN 931-360-0800 The original automotive shop I took it to was Christian Bros Automotive 615-645-3299 I would appreciate 1)an explanation of why my particular car isn't on the list even though it's having the issue under the recall and 2) why I have to pay out of pocket. Thank you, Jodie Goode (Meade) 949-573-4223 jodie.l.goode@gmail.com

I WAS DRIVING THE OTHER DAY AND ALL THE SUDDEN I HIT A BUMP AND THE KEY FOB FALLS OUT OF THE IGNITION CUTTING THE ENGINE COMPLETELY OFF. SO I WAS COASTING WITH NO ENGINE OR POWER. LUCKILY I PUT IT IN TO NEUTRAL AND IT STARTED BACK UP. THIS COULD HAVE BEEN VERY DANGEROUS. ALSO MY KEY WILL NOT RELEASE WHEN I AM TRYING TO TURN THE CAR OFF SO I HAVE TO LEAVE IT ON SOMETIMES AND IT HAS KILLED MY BATTERY. MOST OF THE TIME IT WILL RELEASE AFTER A CLICKING NOISE I CAN TURN IT TO THE OFF POSITION AND IT WILL RELEASE. IT HAS COST ME TWO BATTERIES AND A NEW KEY

THE CAR WILL NOT START WITH IGNITION FOB. THIS HAPPENS UNPREDICTABLY. IT HAS BEEN DOING THIS FOR A LONG TIME. WE THOUGHT IT WAS THE BATTERY BUT NOW, WITH A NEW BATTERY IT STILL OFTEN WILL NOT START. IF WE WAIT FOR SOME UNKNOWN PERIOD OF TIME IT EVENTUALLY CRANKS AND STARTS. WE NEVER KNOW WHEN AND IF WE CAN LEAVE OR VISA VERSA FOR RETURNING HOME. WHEN EVER THIS HAPPENS THE VEHICLE IS STATIONARY IN LEGAL PARKING PLACE. HOWEVER, IT HAS CUT OFF WILL DRIVING.

TOOK OUR JEEP TO THE DEALERSHIP AFTER THE KEY FOB KEPT GETTING STUCK IN THE IGNITION AND WOULDN'T RELEASE. THEY SAID IT WAS THE WIN MODULE THAT NEEDS TO BE REPLACED AND THE KEY WOULD HAVE TO BE REPROGRAMMED FOR THAT WIN MODULE! WELL, SINCE THEN, WE'VE NOTICED THAT WHEN WE ARE ABLE TO GET THE KEY OUT (FROM HITTING ABOVE THE IGNITION TO GET IT TO RELEASE, OR WAITING AN HOUR FOR IT TO EJECT ON IT'S OWN) THE RADIO WILL KEEP PLAYING, SO WE HAVE TO TURN IT OFF, ALL OF THE DASH LIGHTS STAY ON, IT STILL DINGS IF THE DOOR IS OPEN AND ACTS LIKE THE KEY IS IN IT AFTER BEING REMOVED. NOW WE'RE RUNNING INTO MORE ISSUES WHILE WE'RE DRIVING WHERE IT STARTS GLITCHING AND THE COMPUTER MAKES ALL KINDS OF TERRIBLE SCARY SOUNDS AND HAS ACTUALLY POWERED DOWN ON US! NOW THE BATTERY IS DEAD AND WON'T START EVEN WITH A JUMP! MOST ISSUES STARTED OUT WHILE IN PARK AND JUST TRYING TO REMOVE KEY FOB, THAT LASTED A FEW MONTHS AND IT STILL DROVE FINE. UNFORTUNATELY, THE ISSUES HAVE CONTINUALLY GOTTEN WORSE AND I'M AFRAID TO DRIVE IT WITH MY FAMILY SINCE IT POWERED DOWN WHILE DRIVING DOWN THE STREET!

WENT IN TO THE STORE CAME OUT PUT MY KEY IN AND IT DOES NOT START ALL THE DASH LIGHTS COME HAD IT TOWED HOME MY SON CAME OVER PUT KEY IN AND IT STARTED RIGHT UP ONE WEEK LATER THE SAME THING HAPPEN IT NOT READING MY KEY ALL THE TIME

MY VEHICLE IS A 2009 WITH THE EXACT ISSUE AS THE 2010. PLEASE REFERENCE BELOW FOR SAFETY RECALL/CONCERN: NHTSA CAMPAIGN NUMBER: 10V200000 REMEDY: DEALERS WILL INSPECT AND REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE AUGUST 23, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. NOTES: CHRYSLER'S RECALL CAMPAIGN NUMBER IS K08. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV . HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/...OD_IDS=781815#

CAR IN PARK, REMAINS ON AFTER KEY HAS BEEN TURNED OFF AND REMOVED. KEY IS NEW AND REPLACED THIS YEAR. APPEARS TO BE SOMETHING IN THE IGNITION/ELECTRICAL SYSTEM.

09 JEEP GRAND CHEROKEE ELECTRICAL ISSUE - SECOND OCCURRENCE: LOST ALL DASH GAUGES, SPEEDOMETER, LIGHTING, RADIO, TURN SIGNALS, NO BRAKE LIGHTS AND HEAT/AC WHILE DRIVING DOWN THE HIGHWAY. I TOOK THE VEHICLE IMMEDIATELY TO THE DEALER WITH THE ISSUE SHOWING. I WAS TOLD THAT SOMEONE WOULD LOOK AT THE VEHICLE, HOWEVER, I HAD TO LEAVE THE VEHICLE WITH THE DEALER OVERNIGHT. IT APPEARS THE DEALER DID NOT LOOK AT THE VEHICLE UNTIL THE NEXT DAY. DEALER RETURNED THE VEHICLE UNABLE TO DETERMINE THE PROBLEM. TOLD TO BRING THE VEHICLE BACK WHEN THE PROBLEM OCCURS AGAIN. THIS IS A SAFETY ISSUE WHICH COULD HAVE RESULTED IN AN ACCIDENT. THE VEHICLE SHOULD BE RECALLED FOR SAFETY CONCERNS. THIS IS MY SECOND COMPLAINT TO NHTSA.

WHILE DRIVING, THE IGNITION SWITCH GOES INTO ACCESSORY AND THE ENGINE SHUTS OFF..JEEP HAS NO POWER STEERING OR POWER TO CONTROL THE VEHICLE. THIS SCARED THE "H" OUT OF MY WIFE YESTERDAY WHILE DRIVING IN TRAFFIC ACROSS A BRIDGE GOING TO WORK. SHE WAS TRAVELING APROX. 45 MPH ACROSS A STRAIGHT BRIDGE. THIS SAME THING HAPPENED TO MYSELY LAST YEAR WHILE ON THE PA TURNPIKE IN TRAFFIC. I PUT THE FLASHERS ON AND SHIFTED INTO NEUTRAL AND RESTARTED THE JEEP WITHOUT MUCH SERIOUS PROBLEMS. BUT NOW A SECOND TIME !!! I DON'T WANT ANYBODY TO GET HURT BECAUSE OF THIS

AT TIMES, THE IGNITION SWITCH TURNS OFF UNEXPECTEDLY WHILE DRIVING. ALSO, WHEN STARTING, THE IGNITION SWITCH WILL, AT TIMES, TURN OFF, RESULTING IN A FAILURE TO REMAIN RUNNING.

4 ISSUES: 1.VEHICLE WILL NOT RESTART RIGHT AWAY AFTER THE KEY FOB HAS BEEN TURNED OFF AND SOMETIMES I HAVE TO GET OUT AND DISENGAGE THE BATTERY FOR IT TO START AGAIN. 2. KEY FOB WILL COME OUT OF IGNITION WHEN IT IS TURNED TO ACCESSORY. 4. KEY FOB IS ABLE TO COME OUT WHEN VEHICLE IS RUNNING. 3. SOMETIMES KEY WILL NOT COME OUT OF IGNITION IF IT LOCKS UP. THERE ARE RECALLS ON THIS PROBLEM WITH JEEPS BUT FOR SOME REASON NOT MY VEHICLE. I DID HAVE IT FIXED AT THE JEEP DEALER BUT IT IS DOING THE SAME THING AFTER $600.00 . THIS IS A SAFETY FEATURE WHEN THE KEY COMES OUT OF THE IGNITION BEFORE TURNING VEHICLE OFF.

MY LIGHT FOR AIR BAGS WHEN I TURN WHEEL IT COMES ON

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHILE PARKED IN THE GARAGE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE ELECTRONIC DASHBOARD FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

IGNITION SWITCH TURNS OFF UNEXPECTEDLY. HAPPENS WHILE DRIVING CAUSING VEHICLE TO SHUT DOWN. HAS HAPPENED AT HIGHWAY SPEEDS AND NEARLY CAUSED AN ACCIDENT. THIS HAS HAPPENED MULTIPLE TIMES. OCCURS WHILE VEHICLE HAS BEEN IN MOTION, AT VARIOUS SPEEDS ON CITY STREETS AND HIGHWAYS. DEALER TOLD ME THERE IS A RECALL FOR THE SWITCH ON OTHER MODEL YEARS BUT NOT MINE.

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT NOTICED THAT THE IGNITION SWITCH WAS IN THE OFF POSITION. THE VEHICLE WAS TOWED TO THE DEALER (GOLLING CHRYSLER DODGE JEEP RAM, 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI 48302, (248)-334-3600) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 133,000.

TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE DAMAGED KEY ERROR MESSAGE ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE VEHICLE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.

WHILE EXITING THE EXPRESSWAY AND COMING TO A STOP AT A LIGHT ALL THE GAUGES ON MY VEHICLE WENT OUT. I NO LONGER HAVE THE FOLLOWING: BRAKE LIGHTS, TURN SIGNALS, SPEED CONTROL, KEY FOB, POSSIBLY AIR BAGS AND GENERAL ELECTRICAL COMPONENTS. THIS IS THE 2ND OCCURRENCE OF THIS PROBLEM. I WAS ALMOST REAR ENDED WHILE TURNING BECAUSE OF THIS ISSUE. VEHICLE IS PARKED UNTIL IT CAN BE SERVICED. DEALER UNABLE TO SERVICE AND WOULD ONLY SCHEDULE AN APPOINT FOUR DAYS FROM TODAY.