2013 Jeep Grand Cherokee Brakes Problems

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and slowing for traffic, the brake pedal was depressed; however, the brake pedal was firm. The contact stated that added force was needed to depress the brake pedal to slow the vehicle. The contact almost had to pull onto the shoulder since the vehicle was not slowing as needed. The contact stated that the word "BRAKES” in red was displayed on the instrument panel. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Ready Alert Braking System had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was advised by the mechanic that the failure was possibly related to NHTSA Campaign Number: 14V104000 (Service Brakes, Hydraulic); for the hard brake pedal; however, the VIN was not included. The failure mileage was approximately 72,000.

Brought my 2013 Jeep grand Cherokee in for braking issues, was told abs module has failed. Dealership/Mopar does not have a replacement part for the module and no aftermarket support is available. As a father with a 2y/o and a newborn, this seems unacceptable that a critical component such as the abs module is no longer available 10yrs later.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 19V813000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INFORMED THE DEALER BERT OGDEN CHRYSLER DODGE JEEP RAM (8421 W EXPY 83, FRONTAGE RD, HARLINGEN, TX 78552) OF THE RECALL NOTIFICATIONS AND WAS TOLD BY THE DEALER THAT THE PARTS NEEDED TO BE ORDERED HOWEVER, THE DEALER NEVER CALLED THE CONTACT BACK TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START RANDOMLY BUT WAS UNSURE IF THE FAILURE WAS RELATED TO THE RECALLS. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. PARTS DISTRIBUTION DISCONNECT.

INTERMITTENTLY THE BRAKE PEDAL WILL BE VERY STIFF WHEN STARTING THE VEHICLE AND BACKING OUT. AFTER A FEW MILES IT WILL EASE UP. BUT IF A SUDDEN STOP IS NEEDED IT IS HARD TO PUSH DOWN AGAIN. OTHER TIMES IT FUNCTIONS NORMALLY. I NOTICED THIS ON THE TEST DRIVE OF THE VEHICLE BUT THE DEALER SAID THEY DIDN'T SEE ANY ISSUES I BOUGHT THIS CAR AROUND MARCH OF 2019. THIS PROBLEM HAS BEEN ONGOING INTERMITTENTLY

I PURCHASED A USED 2013 JEEP 2 YEARS AGO AT NOVAK MOTORS IN FARMINGDALE, NY. THEY TOLD ME I NEEDED TO GO TO A JEEP DEALERSHIP TO GET THE BRAKE RECALL TAKEN CARE OF. I TRIED CALLING THE CLOSEST JEEP DEALERSHIP TO MY WORK LOCATION AT 642 W MAIN STREET, RIVERHEAD, NY AND SPOKE WITH MARTHA? IN THE SERVICE DEPARTMENT TODAY AND SHE SAID IT WOULD BE SEVERAL WEEKS BEFORE THE NEXT AVAILABLE APPOINTMENT. WHEN I ASKED HER IF I HAVE WARRANTY WORK, AN OPEN CAMPAIGN THAT NEEDED TO BE FIXED, WOULD I BE ABLE TO GET IN SOONER? THE WOMAN THEN REPLIED TO ME THAT THEY WERE NO LONGER ACCEPTING ANY NEW CUSTOMERS AT ALL!

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES WITH REGARDS TO DEFECTIVE REAR BRAKES. *AS NHTSA CC'D WITH REGARDS TO PREMATURE WEAR OF REAR BRAKES. NO ANSWER REQUIRED. *EA *TR

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER WATER SHIELD AMD ALTERNATOR DIODE THERMAL FATIGUE SAFETY RECALLS. *LD THE CONSUMER REQUESTED INFORMATION ON HAVING THE SAFETY RECALL COMPLETED. THE VEHICLE HAD BEEN TRANSPORTED TO GHANA, WHERE IT WILL REMAIN. *JS

FCA RECALL - DEALER RECOMMENDED BY FCA CORPORATE HAVE REFUSED TO PERFORM RECALL WORK.

TL* THE CONTACT OWNS A 2013 JEEP GRANDE CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COLE CHRYSLER DODGE JEEP (3550 BROAD ST, SAN LUIS OBISPO, CA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HAVE TRIED 3 TIMES TO TAKE THE CAR TO A JEEP DEALER AND THEY ARE UNABLE TO DO THE RECALL REPAIR DUE TO LACK OF QUALIFIED MECHANICS TO DO THE RECALL. ONE DEALER GAVE ME A CONFIRMED APPOINTMENT AND AFTER WAITING 3 HOURS FOR MY VEHICLE, THEY SAID THEY DIDN'T HAVE ENOUGH MECHANICS TO REPAIR IT THAT DAY. I HAD TO LEAVE WITH THE CAR IN THE SAME CONDITION I BROUGHT IT IN. I CANNOT AFFORD TO LOOSE ANY MORE WORK AND THEY TELL ME THEY DON'T GIVE LOANER CARS FOR RECALLS. I WILL NEVER BUY A JEEP AGAIN. THEIR DEALERS ARE VERY UNRELIABLE AND DON'T HONOR THEIR SERVICE APPOINTMENTS EVEN WHEN YOU ARE WAITING 3 HOURS FOR THE CAR. MY VEHICLE'S RECALLS ARE A SAFETY CONCERN. I STILL HAVE TO PAY THE BANK MY MONTHLY INSTALLMENT EVEN IF THE CAR IS NOT SAFE BECAUSE I MUST HONOR MY CONTRACT WITH THE BANK. HOW ABOUT JEEP DEALERS HONORING THEIR CONTRACTS WITH THE FACTORY.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT HAD TO EXERT FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER (LARRY H. MILLER CHRYSLER JEEP DODGE, 1800 W 104TH AVE, DENVER, CO 80234, (720) 907-0928) STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE ONCE THE PARTS ARRIVED. THE CONTACT CALLED THE DEALER SINCE NOVEMBER OF 2017, BUT HAD NOT RECEIVED A FOLLOW-UP RESPONSE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

BRAKE FAILURE DUE TO A FAULTY RECALL FIX. ATTEMPTED TO APPLY THE BRAKES AND THE PEDAL WAS HARD AND HURT MY FOOT TRYING TO STOP THE JEEP. THE BRAKE BOOSTER RECALL WAS ADDRESSED IN 2014 BUT THE SHIELD THAT WAS INSTALLED FAILED WHICH LED TO THE FAILURE OF THE BOOSTER.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

AFTER DRIVING ON THE HIGHWAY FOR ABOUT 10 MINS, I WAS SLOWING DOWN DUE TO TRAFFIC AHEAD. WHEN I WENT TO APPLY THE BRAKES, THEY FELT HARD TO APPLY PRESSURE AND MY CAR WAS NOT SLOWING DOWN. I HAD TO DRIVE OFF THE ROAD TO AVOID HITTING THE CAR IN FRONT OF ME. AFTER I WAS ABLE TO COME TO A STOP, I WAS ABLE TO DRIVE SLOWLY OFF THE HIGHWAY TO THE OFF RAMP I WAS NEAR AND TO A NEARBY DEALERSHIP. THEY INFORMED ME THAT MY BRAKE BOOSTER FAILED EVEN THOUGH I HAD THE BRAKE BOOSTER RECALL PERFORMED ON MY VEHICLE PREVIOUSLY. SINCE I ALREADY HAD THE RECALL PERFORMED, THE REPLACEMENT OF THE BRAKE BOOSTER WAS NOT COVERED. IF I NEVER HAD BROUGHT MY VEHICLE IN FOR THE RECALL, THE REPLACEMENT WOULD HAVE BEEN COVERED. SEEMS WEIRD TO REWARD PEOPLE WHO DON'T BOTHER TO HAVE THE RECALLS PERFORMED ON THEIR VEHICLES. FROM THE LARGE NUMBER OF SIMILAR COMPLAINTS, IT SEEMS OBVIOUS THAT THE PREVIOUS RECALL DIDN'T FIX THE UNDERLYING ISSUE. LUCKILY THERE WAS AN OPEN OFF-ROAD AREA FOR ME TO SAFELY SWERVE ONTO TO PREVENT INJURY TO MYSELF AND THE CARS IN FRONT OF ME.

ON SATURDAY 3/11/2017 I ATTEMPTED TO BACK MY JEEP DOWN AND OUT OF MY DRIVEWAY. I IMMEDIATELY NOTICED THAT THE BRAKES FELT STRANGE, AND THAT AS I DEPRESSED THE PEDAL THE JEEP WAS NOT STOPPING. CONFUSED, I HIT THE E-BRAKE TO STOP THE JEEP AND ATTEMPTED TO PUMP THE BRAKE PEDAL SEVERAL TIMES TO SEE IF THERE WAS RESISTANCE. THE PEDAL FELT BETTER, BUT I COULD HEAR A HISING SOUND, LIKE A VACUUM LEAK. I WENT ON LINE AND SAW THAT THERE WAS A RECALL FOR THE BRAKE SYSTEM FOR MY VEHICLE, WHICH COINCIDENTALLY WAS THE SAME PROBLEM I HAD EXPERIENCED. WHAT CAUGHT MY ATTENTION WAS THAT THE RECALL MENTIONED WATER INTRUSION INTO THE BRAKE BOOSTER AND THE POTENTIAL FOR FREEZING AND REDUCING THE BRAKING EFFECTIVENESS. I LIVE IN PITTSBURGH, PA, AND FOR 3 DAYS PRIOR TO MY BRAKE ISSUE IT HAD BEEN RAINY, AND MILD. FRIDAY NIGHT 3/10, THE TEMPERATURE DROPPED AND SATURDAY MORNING 3/11 IT WAS 20 DEG F. I CANT HELP BUT THINK THE TEMPERATURE, AND MOISTURE PLAYED A ROLE IN THIS INCIDENT. I'M JUST GLAD IT HAPPENED RIGHT AWAY INSTEAD OF ONCE I GOT OUT INTO TRAFFIC. THE JEEP IS CURRENTLY AT JEEP IN MOON TOWNSHIP, PA FOR TROUBLESHOOTING. ...UPDATED 04/11/17 *BF ..UPDATED 06/06/17 *BF *AS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. ...UPDATED 03/31/17 *BF UPDATED 05/05/2017 *JS

IN 2014 HAD A BRAKE BOOSTER RECALL ON MY VEHICLE. ALL PARTS WERE REPLACED RELATED TO THE BRAKE BOOSTER IN MAY OF 2014. ON THE FIRST BELOW FREEZING TEMPERATURE OF THE SEASON IN 2016 MY BRAKES FAILED WHEN TRYING TO STOP AT AN INTERSECTION I WENT 20 FEET PASS THE STOP SIGN UNTIL I WAS ABLE TO STOP. LUCKILY NO OTHER VEHICLES WERE AT THE INTERSECTION AT THIS TIME. AS I KEPT PUMPING THE BRAKES WHILE SLOWLY CONTINUING TO DRIVE THE BRAKING BEGAN TO WORK. I HAD NO OTHER BRAKING ISSUES THAT DAY. THE VERY NEXT DAY WITH BELOW FREEZING TEMPERATURES I WAS AGAIN UNABLE TO STOP AT THE FIRST INTERSECTION I APPROACHED AGAIN NO OTHER VEHICLES WERE AT THE INTERSECTION. I AGAIN CONTINUOUSLY PUMPED THE BRAKES WHILE SLOWLY DRIVING AND I IMMEDIATELY BROUGHT THE VEHICLE TO BE SERVICED. MY PERSONAL MECHANIC INDICATED THE PROBLEM WAS WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER AND AFTER THE DEALERS CONFIRMATION THAT THE PROBLEM WAS THE BRAKE BOOSTER IT HAS NOW BEEN REPLACED AGAIN. I AM EXTREMELY CONCERNED THAT THE PARTS USED TO REPLACE THE BOOSTER IN THE ORIGINAL RECALL ARE FAULTY PARTS THEREFORE CAUSING THE SAME PROBLEM THE RECALL WAS SUPPOSE TO FIX. I WOULD LIKE THIS KNOWN AS I AM SURE I AM NOT THE ONLY PERSON WHO WILL HAVE THIS ISSUE WITH THEIR BRAKES. *TR

ON ONE OF THE FIRST COLD DAYS OF THE YEAR WHILE DRIVING IN A PARKING LOT TRYING TO COME TO A STOP FOR A YELLOW LIGHT OUT OF THE LOT MY PREGNANT WIFE SUDDENLY NOTICED SHE HAD NO BRAKING CAPABILITY IN HER 2013 JEEP GRAND CHEROKEE. LUCKILY THERE WAS NOT MUCH TRAFFIC AND SHE WAS ABLE TO CONTINUE THROUGH THE LIGHT THEN COAST IT TO A SLOW ENOUGH SPEED TO THROW ON THE PARKING BRAKE AND PUT IT INTO PARK. WE HAD THE VEHICLE TOWED TO MIDAS WHERE THEY DISCOVERED THE BRAKE BOOSTER HAD FAILED. AFTER RESEARCHING THE ISSUE WE FOUND SAFETY RECALL P14 / NHTSA 14V-154 WHICH HAD PREVIOUSLY RECALLED THIS PART FOR THIS EXACT PROBLEM. THE LOCAL JEEP DEALER INFORMED US THAT OUR VEHICLE HAD ACCOMPLISHED THIS RECALL AND THE PART WAS REPLACED JUNE 21, 2014. LITTLE OVER 2 YEARS LATER (DEC 15, 2016), THE BRAKE BOOSTER HAS ALREADY FAILED AGAIN ON OUR VEHICLE WITH ONLY 52,058 MILES. CLEARLY THE REMEDY FOR THE INITIAL RECALL DID NOT SOLVE THE PROBLEM, SO NOT ONLY AM I OUT ~700 DOLLARS FOR THE REPAIR, BUT I DON'T KNOW WHEN THE BRAKES WILL GO OUT NEXT. WILL IT BE ON A RAINY DAY WHEN MY WIFE IS DRIVING DOWN A BUSY HIGHWAY WITH MY CHILD IN THE CAR?

MY VEHICLE IS EQUIPPED WITH CHRYSLER'S READY ALERT BRAKING SYSTEM (RAB) WHICH CHRYSLER SAYS IS NOT INSTALLED ON MY VEHICLE ACCORDING TO IT'S VIN. THE RAB SYSTEM ON MY VEHICLE (WHICH WAS RECALLED UNDER YOUR CAMPAIGN 14V104000) CAUSED AN ACCIDENT WITH INJURIES EXACTLY YOU DESCRIBED AS THE REASON FOR YOUR RECALL CAMPAIGN IN THE FIRST PLACE. CHRYSLER REFUSES TO ACKNOWLEDGE VEHICLE IS EQUIPPED WITH THE SYSTEM. I HAVE OWNED THE VEHICLE FROM NEW AND THE RAB SYSTEM WAS EVEN DEMONSTRATED TO ME BY THE DEALERSHIP SALESPERSON DURING MY ORIGINAL TEST DRIVE. IN ADDITION TO ACCIDENT/MEDICAL REPORTS, THE BROKEN ANKLE BONES COULD ONLY HAVE COME FROM UNFORGIVING HARD BRAKE PEDAL, DURING THE CRASH AS OUR VEHICLE FAILED TO STOP.

PLAIN AND SIMPLE, I BOUGHT MY JEEP NEW IN 2014. IT WAS EQUIPPED WITH READY ALERT BRAKING (RAB). IN 2016 IT FAILED TO STOP CAUSING AN ACCIDENT AND INJURING MY WIFE. THEN RECENTLY I DISCOVERED THE RAB SYSTEM ON MY CAR HAD BEEN RECALLED (14V104000) BACK IN 2014 AND I HAD NEVER BEEN NOTIFIED. AS I REVIEWED THE RECALL CAMPAIGN IT WAS ABUNDANTLY CLEAR IT HAD CAUSED MY WIFE'S 2016 ACCIDENT AND INJURIES. I CONTACT JEEP'S HOTLINE RELATING IN AN ODD QUIRK I HAD RECEIVED WRITTEN PROOF IN AN UNRELATED CORRESPONDENCE FROM CHRYSLER THAT MY 2013 WAS BUILT WITH THE RAB SYSTEM INCLUDED. INSTEAD OF TRYING TO REMEDY THE RECALL OVERSIGHT THEY TOLD ME TO "CONTACT MY INSURANCE COMPANY." A WEEK LATER I TRIED TO RE-EXPLAIN THE FAULT WAS WITH THEIR FACTORY INSTALLED AND RECALLED READY ALERT BRAKE SYSTEM ON MY VEHICLE. BECAUSE THEY WON'T BOTHER TO REVIEW THE PROOF I HOLD NOR BELIEVE THEIR BUILD (VIN) DATA IS WRONG I HAVE NO PLACE TO TURN EXCEPT YOU OR A LEGAL REMEDY. I HOPE YOU CAN MOTIVATE JEEP TO DO THE RIGHT THING. THANK YOU.