2015 Jeep Grand Cherokee Complaint Log

High beams are not activating when enabled from the steering column. Both automatic and manual switches for the vehicles high beams do not enable the lighting in front of the car. The odometer also does not signal the high beams are active in this scenario as well.

Unknown

Passenger headrest popped open while the vehicle was unoccupied, discovered it the next day taking my daughter to the bus stop. Drivers side head rest popped open a couple weeks later while we were driving about 35mph. Vehicle was not in any kind of collision when either of these incidents happened.

My passenger side seatbelt does not retract. The plastic “D” ring at the top is broken and it causes the seat belt to not retract. I have read that many people have this issue. I contacted my dealer and they said there was no recall on this part. Because it does not retract, it doesn’t “catch” and causes a safety hazard. A passenger would not be restrained in an accident.

I have been trying to get this recall fixed for over two years not. I have received over four notices from FCA via US Mail. Each time I go to the dealer, Planet Jeep, in Flagstaff, AZ I am told that there are no parts available and they cannot do anything. The first three times I was told that I would be put on waiting list however when I checked last week they said there is no record of me even commig in for it. I tried to call FCA directly on the phone number listed to call for help with the recall. The FCA rep said all I need to do is go into the dealer to get it fixed. I explained to her the issue and she put me on hold and called dealer directly. The dealer at Planet Jeep stated same thing, there are no parts available and I would be put on a list. I asked FCA if I could escalate this and she said there is no recourse for recall issues. I want to sell my Jeep however no one will purchase when I disclose the missing recall which is the high pressure fuels system and very serious as there have been issues of vehicles stalling on the freeway speeds and causing accidents. I think two years and several attempts to fix this is unreasonable. I am requesting your assistance.

The clips inside the headrest spontaneously broke in the passenger headrest separating the soft cushion from the plastic backing, which pushes the headrest 2-3 inches towards the dashboard. This car had never been in a accident of any kind. My wife was in the seat while it happened driving down the road. There were no warning lamps, alerts of any kind. This has not been inspected by the manufacturer, police, insurance. I can see the broken clips because it is spring loaded and I assumed if it popped out so easily then I could just compress is back into place, but instead I see 2 broken plastic clips. This now makes it so your seat has to be reclined or your head is pushed forward putting you in an odd position to sit in. I have read on several forums about this issue happening to others and there not being a recall or service bulletin. This is the same headrest as the driverside headrest and I fear this will happen while my wife is driving (this is her daily driver) and will cause a crash. I have included 3 pictures. 1 is zoomed out to show what it looks like, 1 is of the internal area where the breaks are and 1 is marked up of the internal area highlighting the two areas that broken. The internal pictures show the break, the springs that push it forward, which are there so in the event of a crash they reduce the head movement which will no longer happen causing more injury.

The seat belt will not latch properly, it can take up to 10 minutes or longer fasten the driver's side seat belt. Now that I have it locked, I have to crawl in and out of the seat belt. I dare not unlock the seat belt in fear that I will not be able to get it to lock back. Please note, each time I have locked and unlocked the seat belt it has progressively gotten worse to lock the seat belt. I am at the point where I now longer unlock my seat belt, as I states earlier, I fear that I will not be able to lock it back.

The electronic shifter goes out of gear showing a long line with no gear letter while I am driving. I have to hurry and put it in a gear. It has done that while driving at a fast speed and a low speed. It scared me when I was on the highway going between 70 and 85. At first I didn’t know what to do whether to apply brakes or shift back in gear. I couldn’t apply brakes because someone was right behind me so I grab the shifter and push the button and put back in drive. That happened to me about three or four times going to work on a busy highway.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 75 MPH, the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power and slowed to approximately 40 MPH. The contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 MPH. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds and towing a boat and a trailer, the vehicle started losing motive power. The contact became aware that the fuel economy was incorrect. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 69,000. Parts distribution disconnect.

The Active Head Restraint deployed without any known prior accidents and has been known to deploy unexpectedly while driving causing whiplash and neck injuries. The passenger AHR was deployed when I purchased it used from dealer. Having moderate to severe neck deterioration myself I am extremely concerned of it causing life threatening injury or death as it has been reported by other owners to deploy while driving down the road and hitting them in the back of the head "like a baseball bat to the back of the head" as one owner described.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure regarding the recall. In addition, the contact stated that the rear power liftgate door latch had malfunctioned and the rear liftgate door failed to remain securely locked. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted regarding the failure. The contact stated that the vehicle was previously repaired for the same failure. The failure mileage was 118,000. VIN tool confirms parts not available.

Was driving along normally and came to a stop and heard a big pile at the back of the car followed by a crinkling noise as I realized the rear glass was beginning to shatter. I looked at the person behind me to see if they may have seen something but they appeared to be completely unaware. I looked around to see if anything could have hit the glass but there was no evidence of that. About 20 minutes earlier I had used the rear defrost and that's the only thing I could think of that would have potentially cause the issue.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle was jerking and lost motive power. The check engine warning light was illuminated. The contact pulled off the road and contacted the dealer. The contact stated that the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 15 MPH at night on a road construction site, the vehicle's front end suddenly declined on a 10 ft deep road surface. The contact stated that she immediately depressed the brake pedal; however, the front driver's side seat belt failed to restrain her as needed, and she hit her head against the steering wheel. The contact was able to exit the vehicle. The contact sustained a concussion and two black eyes but did not receive medical assistance. The vehicle was towed to a tow lot. The contact then drove the vehicle to the residence. The contact stated that the failure occurred due to the seat belt D-ring wear. The dealer was notified of the failure and informed the contact that the front driver's side seat belt assembly needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 123,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after a visual inspection of the vehicle, he observed an excessive amount of oil leaking from an unknown location. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine mount insulator. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000. The contact found an oil leak underneath of the vehicle. The contact took the vehicle to the dealer and they replaced the engine mount insulator.

Fuel filler cap fell off... set code P0440

The rear lift gate automatically closes after being raised to the open position. It descends with considerable force and has struck me in the head on multiple occasions. Despite discussing the matter with the Jeep dealership, I was informed that there is no active recall for this specific issue on my vehicle. However, safety recalls have been issued for similar issues in other vehicles of the same class but different model years. I am genuinely worried about the safety implications of this problem and am disappointed that Jeep has not recognized and addressed it.

Driver's seat - headrest burst apart, airbag did not deploy. No accident, clips somehow broke and headrest is separated with airbag and internal components visible. Not sure when this happened and/or if we were even in the car. Reporting today because we had other service performed on vehicle and asked automotive shop to look at headrest. I googled this and came across others who recommended reporting to you.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while his wife was driving 70 MPH, the transmission shifted into neutral, and the engine stopped. The contact's wife was able to coast off the highway while in neutral. Once on the side of the road, the vehicle shifted into park without warning. There was no warning light illuminated; however, a message to check electronic braking system was briefly displayed. The vehicle was restarted, and the contact’s wife drove the vehicle to the residence. The vehicle was then driven to the dealer, but the dealer could not duplicate the failure. The contact and his wife drove the vehicle several times and the failure reoccurred. The vehicle was towed back to the dealer and a diagnostic test was performed. The contact was informed that the ECM was inoperable. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the battery was not fully charged; the battery was re-charged. The contact stated that the vehicle continued to downshift while driving and the vehicle was taken back to the dealer again and the contact was informed that the right front bracket was loose, and the bracket was tightened. The dealer determined that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was approximately 103,500.

The seatbelt plastic tensioner guide cracked and now the seatbelt won’t retract

While sitting in my Jeep with the car off, I hear a very loud audible pop. It scared me enough to get out and look around. The sunroof completely shattered.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact stated that the failure was persistent. Additionally, the contact stated that the vehicle experiencing reduced power while driving and stalled while idling. The vehicle was taken to an independent mechanic, where the diagnostics codes: P200A, P2D2D and P2D2F were retrieved, and the contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact the earliest available appointment was on December 7, 2023. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 109,939. VIN tool confirms parts not available.

After an oil change, my jeep starting ticking. I've read of several recalls. My jeep is having all 10 of the recall issues.

When raining the water will leak throug the sunroof or headliner not sure where it comes through but it comes from 2 places one hitting the arm rest / middle console which caused the terrain selection to go out and im worried it will cause the screen or something else to go out and catch on fire as I read it is common with these problems , when I purchased the vehicle as well they said it was just a frozen trunk gate spring but once I looked up the problem happening it is said to cause the gate to go out

While traveling on roadway on 09/30/2023 the passenger factory headrest busted open startling my child who was in the seat almost causing an involuntary reaction that would have caused an accident.

15 months later, no remedy for HPFP recall initiated in June 2022.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while the accelerator pedal was depressed there was a delay before the vehicle responded. No warning light was illuminated. The dealer was notified of the failure and scheduled an appointment. Additionally, the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had not yet been diagnosed or repaired. The failure mileage was approximately 140,000. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Headrest just popped open and deployed.

The car will shift into neutral and become undrivable. Had car towed and they say the part is a transmission control module/valve body #R8259301AC. They say this is a common problem for this model and have had many complaints of same issue. It has been 3 months and the part is not available. This seems to be a very serious and common safety issue.

Driver side headrest randomly popped out and hit me in the back of the head while driving.

The HPFP (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. I have taken it to two different dealers and they say the HPFP is on recall but not available. The vehicle was available for inspection but neither dealer performed this. When the HPFP fails the engine light comes on and the electronic throttle control light comes on. This started in September of 2023 and has repeated several times. The recall for the HPFP has been announced for quite awhile but nothing has been done about it.

front driver and passenger seat belts do not retract, front passenger headrest clips failed and will not snap back in place

See attached document for complaint

The driver side headrest burst open as I was driving through a residential street and hit me in the back of the head, causing severe pain and fear as I slammed on the brakes.

While returning home from vacation, the high pressure fuel pump on my vehicle failed. This happened while in heavy traffic traveling 70mph on I-95. This incident left myself, my husband, and my four month old infant at the time stranded on the I-95 shoulder in 90 degree heat for three hours. My husband was barely able to maneuver the vehicle to the shoulder after all power was lost and the car was billowing smoke. The problem was confirmed by the dealer. The dealer inspected and replaced the high pressure fuel pump and other fuel system components four months later but failed to inspect other engine components for damage related to the high pressure fuel pump failing. Because of the lack of thorough inspection, when the service person at the dealer started the engine again, the engine completely failed. The dealer and Jeep are refusing to honor the recall and repair my engine due to a recalled item failing. Prior to the high pressure fuel pump imploding and ripping shrapnel through the entire fuel system and engine, a yellow check engine light came on. While trying to find a safe place to pull over while traveling 70mph in heavy traffic on I-95, diesel began pouring out of the bottom of the vehicle, smoke started billowing out of the engine, a handful of warning lights flashed across the screen, and all power was lost to the car. This happened in less than approximately 5mins/10miles from the yellow check engine light initially appearing. Prior to this incident, there were no sounds or warning signs that there was something internally wrong with the engine.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had gone to the dealer three times for the recall repair before experiencing a failure with the vehicle; however, the part was not available for the recall repair. While awaiting the repair, while the contact's wife was driving approximately 60 MPH, there was a clanking sound coming from the engine compartment. The sound progressively grew louder. There was no warning light illuminated. On the fourth visit to the dealer, the vehicle was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that parts were on backorder and opened a case. The failure mileage was approximately 71,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while at a complete stop at a traffic light, the vehicle shut off. The check engine warning light was illuminated. The vehicle was towed to the residence, where an independent mechanic diagnosed that there were debris in the fuel filter, and that the fuel filter needed to be replaced. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact became aware that the VIN was included NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

The headrest on the passenger side seat deployed without any warning or a collision (AHR system). This vehicle has never been in a collision. It is available for inspection. My daughter was sitting in the passenger seat when it was deployed causing it to hit her in the head with a good amount of force. It has not yet been brought to a dealership as it just occurred. There were no warnings or messages prior to it deploying. I am concerned the driver side will deploy as i’m driving and the safety of passengers in the vehicle.

The drivers side seatbelt was not retracting correctly. We we’re taking a road trip on 95 and as a passenger I notice my seatbelt was very loose on me. When we stopped to get out, the seatbelt literally fell out the car door. We need to drive about 150 miles back home tomorrow and we are scared to death of being thrown through the windshield if there is a sudden braking or accident. I call the closest Jeep service center and they said there was no recall for the seatbelt not retracting. However, I found this in a google search: Front Outboard Seat Belts May Not Retract Properly - X90 Warranty Extension Date: 4/15/2021 Models: • 2014-2015 Grand Cherokee Laredo • 2014-2015 Grand Cherokee Limited • 2014-2015 Grand Cherokee Overland • 2014-2015 Grand Cherokee SRT • 2014-2015 Grand Cherokee Summit Summary: Customers may comment on one or more of the following: The front driver and or passenger seat belts may not retract properly; A front seat belt D-ring plastic is cracked.

As part of the Jeep Recall Z46 my vehicle is currently dead and sitting at the dealership. Dealership quoted over $15k to replace the entire fuel system. They said I can pay out of pocket to replace the entire fuel system however to claim under the recall they don’t have a remedy nor any new parts to replace the failed component along with replacing the rest of the fuel system from the metal contamination. Service advisor provided a corporate Chrysler contact number to escalate to a Chrysler case manager. After creating the case order I was told the case manager would be contacting me within 24 hours. So far it’s been about 5 days and attempting to call I get sent to a voicemail box that’s full.

Active head restraint on passenger side deployed automatically. Plastic inside appears to be broken

Passenger headrest safety feature designed to reduce whiplash in rear collisions deployed without being in an accident.

Transfer case module… Transmission

Car does not accelerate on a hill readily. Difficult to get it to move as necessary at times.

I had a warning code of service electronic throttle. It then started to regenerate and we took it to Lithia Jeep to fix EGR recall. They needed to replace engine intake because it caught fire. Several months later the car broke down while driving, sputtering, knocking, squealing. Upon inspection, metal flakes found in oil. Suspected HPFP sucked into engine causing havoc. The HPFP is an open recall but no available replacement parts. I'm currently out of a vehicle. I've contacted Jeep but haven't heard a reply

I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, I’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. Sunroof wouldn’t work properly and get stuck. One night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. Someone was able to put it out in time. This is a fairly new battery. Car has been in dealership for about 3 weeks now and I have been told that the body control module failed causing non stop current to the battery causing it to explode. I am now being charged $1600~ for repair/ parts.

I’m driving down the road when suddenly, the passenger side active headrest deployed. There was no accident, but the safety device deployed without warning.

USB 12V connector caught fire and melted the panel while car was off Yes it is available for inspection upon request If it would have happened while driving it would’ve put all passengers at risk It has not been confirmed by a dealer It hasn’t been inspected by mfg. insurance or police. There were no warning lamps, symptoms or msg. prior to the failure this happened 7/31/2023 I was unloading my groceries from the back when I came back out to get more bags, I noticed that the cabin was full of smoke. I’m trying to get an estimate to replace it so I can file a claim with my insurance company.

Driving and drivers headrest deployed for not reason. No collision, no nothing and just one headrest. There is no easy way to push it back down. It is clearly a malfunction. From what information I’m gathering this is something known to happen but no recall or safety warning is issued. This is very dangerous.