2016 Jeep Grand Cherokee Complaint Log

My first report (#11396370) was made to you in February 2021. The recall was started in 2020 and as of this date my jeep dealer does not have the parts to repair my vehicle. According to reports, I am driving a "time bomb" ready to burst into flames and threatening the safety and lives of me, my family, and my passengers. To make things worse jeep has notified me that the "U-Connect" emergency contact system will become degraded and inoperable in the coming months making it impossible for me to contact "911" or the jeep emergency assistance contact system. The latter being a paid service (similar to GMC's "On-Star" system) for which they have not promulgated any remedy, any thought of a remedy, or attempt to provide any remedy. THE BOTTOM LINE: I am driving a "time bomb" without a here to fore active emergency contact system with no resolution or parts available from Jeep. Someone needs to report and inquire about the above cited Jeep issues.

MAKING RIGHT HAVE TURN INTO GROCERY STORE FROM HIGHWAY AND VEHICLE ABRUPTLY DIES. 'SHIFT TO P' COMES ON, AND CAR WON'T IMMEDIATELY START. IT TAKES 3 OR 4 CYCLES TO START. *TR

BACKING UP TO PARKING SPOT A HOME, FROM A DEAD STOP I GOOSED THE THROTTLE TO GO UP A SLIGHT INCLINE AND THROTTLE STUCK WIDE OPEN IN REVERSE. STOOD ON THE BRAKE FOR 20FT WHILE FIGHTING THE THROTTLE, HIT THE SIDE OF GARAGE AND THREW IT INTO DRIVE AND CONTINUED TO STAND ON THE BRAKES FOR ANOTHER 40FT IN DRIVE. AFTER SMASHING THE IGNITION BUTTON FRANTICALLY ABOUT A DOZEN TIMES AND ALSO ENGAGING THE EMERGENCY BRAKE, THE JEEP SHUT OFF. THIS ALL HAPPENED IN OUR DRIVEWAY THAT OUR CHILDREN PLAY ON OFTEN. LUCKILY NO ONE WAS HURT, AND NO ONE WAS IN THE VEHICLE WITH ME BUT THIS COULD HAVE BEEN WAY WORSE. NEVER HAD AN ACCIDENT IN MY LIFE UNTIL THIS EVENT. COMPLETELY OUT OF MY CONTROL. NOTE THE SKID MARKS ON THE DRIVEWAY. *TR

ON MAY 3RD 2020 DRIVING ON HIGHWAY THE ACCELERATOR SENSOR WENT OFF. HEARD A LOUD POP. VEHICLE LOST POWER AND SPEED DECLINED FROM 55 TO 30. I FLOORED IT AND THE CAR WOULD NOT REACH SPEED OF 55 MPH. I HAD NO CELL SERVICE AND WAS 45 MILES FROM EVEN A TOWN. LIMPED THE CAR TO DEALER AND LEFT THERE. THIS IS THE 3RD TIME THIS HAS HAPPENED AND THE DEALER TELLS ME THEY CAN'T GET IT TO REPEAT. VEHICLE IS CURRENTLY AT THE DEALERSHIP. I HAVE CALLED AND LEFT A MESSAGE AND HAVE HEARD NOTHING. *TR

THE VEHICLE HAS HARD STARTS, AND OCCASIONALLY SHUTS OFF WHILE DRIVING WHEN THE VEHICLE START AND STOP SWITCH IS ON IT WILL SHUT OFF WHEN YOU STOP AND WILL NOT TURN ON UNLESS YOU PUT IT IN PARK AND START IT UP.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO VIBRATE, LOST POWER STEERING WITH THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF MANUALLY. SHORTLY THEREAFTER THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT EXITED THE VEHICLE. THE VEHICLE WAS TOWED TO BOARDWALK CHRYSLER/JEEP LOCATED AT (1B BAIR ISLAND RD, REDWOOD CITY, CA 94063), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

VEHICLE WITH 50,000 MILES WAS STOPPED AT RED LIGHT AFTER EXITING THE INTERSTATE, CHECK ENGINE LIGHT CAME ON, CONTINUED TO DRIVE THEN WARNING SOUNDS AND DASHBOARD LIGHTS STARTED FLICKERING AND ALMOST EVERY SERVICE ALARM CAME ON, SERVICE ABS, SERVICE STABILITY SYSTEM, SERVICE SHIFTER, THEN ENGINE HAD A DRAG NOISE AS IF IN LOWER GEAR. I STOPPED AND ATTEMPTED TO PLACE IN PARK BUT COULD NOT SHIFT INTO PARK.. I KILLED THE ENGINE, PLACED IN PARK AND RESTARTED AND CONTINUED WITH THE LOW DRAG NOISE AND DASHBOARD CONTINUED TO FLICKER AND CAR FELT AS THOUGH IT WOULD STALL, WHEN ARRIVED TO PARKING LOT, COULD NOT SHIFT INTO REVERSE. THIS IS VERY DANGEROUS AS I FELT VEHICLE WOULD LURCH FORWARD AND I HAD NOTCONTROL.

VEHICLE AT DAY ONE OF PURCHASE SHOWS A ACC/FCW RADAR SENSOR WARNING AND COMPANY IS WELL AWARE OF MANY OF THESE CARS SHOWING THE SAME ISSUES, YET CARES NOTTO DO ANYTHING ABOUT THE ISSUE BEING RAISED...

VEHICLE WAS IN PARK AT STARTUP. WITH FOOT ON BRAKE, I PUSHED THE START BUTTON. WITH ENGINE RUNNING, TRANSMISSION WOULD NOT SHIFT OUT OF PARK. AFTER TURNING THE ENGINE OFF AND BACK ON MULTIPLE TIMES, IT FINALLY ALLOWED ME TO SHIFT (3RD TIME AFTER IT SET FOR A FEW MINUTES). THIS PROBLEM LOOKS VERY SIMILAR TO THE PROBLEM OCCURRING IN THE SAME YEAR VEHICLE WHICH IS SUBJECT TO RECALL, HOWEVER, MY LOCAL DEALERSHIP IS SAYING MY VEHICLE IS NOT A PART OF THE RECALL. "2016 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED MAY 15, 2015 TO FEBRUARY 19, 2016. THE BRAKE TRANSMISSION SHIFT INTERLOCK SOLENOID..."

THE START/STOP FEATURE ON THIS MODEL JEEP GRAND CHEROKEE MALFUNCTIONED AT A MAJOR INTERSECTION. THE ENGINE STOPPED WHILE I WAS AT A RED LIGHT FOR A PROLONGED PERIOD OF TIME (THE FEATURE WORKING AS IT SHOULD AT THAT MOMENT); WHEN THE LIGHT TURNED GREEN, AND I RELEASED MY FOOT OFF THE BREAK, THE ENGINE WOULD NOT TURN BACK ON. THE VEHICLE HAD TO BE PUT IN PARK, TURNED OFF AND TURNED BACK ON FOR THE ENGINE TO POWER BACK UP AND MOVE.

I WAS AT A RED STOP LIGHT AND WHEN THE LIGHT TURNED GREEN I LIFTED MY FOOT OFF THE BRAKE AND ONTO THE GAS PEDAL AND REALIZED MY 2016 GRAND CHEROKEE WOULD NOT MOVE AND HAD COMPLETELY STALLED. I CHECKED TO MAKE SURE THE GEAR WAS NOT IN NEUTRAL AND READ AN ERROR MESSAGE ON THE DASH THAT SAID SOMETHING ALONG THE LINES OF 'SHIFT THE GEAR INTO PARK AND THEN INTO DESIRED GEAR.' I COULD NOT PUT THE CAR INTO DRIVE AND HAD TO COMPLETELY SHUT OF MY VEHICLE AND RESTART IT TO GET IT INTO DRIVE. I WAS LUCKY THAT IT WAS LATE AT NIGHT AND NOT MANY PEOPLE WERE AROUND ALTHOUGH ONE PERSON CAME SPEEDING UP BEHIND ME AND HAD TO SWITCH LANES TO NOT HIT ME, EVEN CAME WITH A NOT SO FRIENDLY HONK. I HAVE HEARD OF MANY OTHER PEOPLE EXPERIENCING THIS EXACT SAME SITUATION INCLUDING WHILE DRIVING AT HIGH SPEEDS ON THE HIGHWAY AND TAKING TURNS IN BUSY TRAFFIC. THIS IS A VERY DANGEROUS SCENARIO AND I AM SURPRISED IT HAS NOT YET LED TO A FATAL ACCIDENT.

The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that there are multiple recalls open but they are not getting fixed. The issue could potentially cause a fire yet the parts may not be available until March 2024.

LOSS OF POWER.... ELECTRONIC THROTTLE SENSOR. AGAIN SECOND TIME LOST POWER IN MY VEHICLE ON HIGHWAY 299 IN SHASTA COUNTY HEADED HOME TO TRINITY COUNTY CA . AGAIN I HAD NO CELL SERVICE. THIS TIME I HAD MY 9 YEAR OLD DAUGHTER WITH ME OUR DOG AND A VEHICLE FULL OF GROCERIES. NOW I AM SCARED OF THIS VEHICLE. SCARED TO DRIVE IT. I HAVE CALLED MANUFACTURER THEY HAVE DONE NOTHING BUT CLOSE ALL MY CLAIMS AND CASES. DENIED MY ARBITRIATION. WONT APPEAL EVEN THOUGH I HAVE POWERTRAIN WARRANTY OF 100K MILES. THIS VEHICLE IS NOT SAFE! THEY WOULDN'T EVEN GIVE ME A COMPARABLE VEHICLE. DEALERSHIP AGAIN TOLD ME THEY DON'T KNOW WHAT IS CAUSING THIS AND THEY CAN'T FIX IT.

I WAS DRIVING STRAIGHT ON THE HIGHWAY AT ABOUT 65 MPH ON 12/13/19 WHEN I HEARD AN EXPLOSION, AND SUDDENLY GLASS WAS RAINING DOWN ON ME. THANKFULLY MY NEWBORN WAS NOT IN THE BACKSEAT AT THE TIME! MY SUNROOF WAS SHATTERED; I DIDN'T SEE ANY DEBRIS HIT MY CAR PRIOR TO THIS HAPPENING. THERE WERE NO VEHICLES CLOSE ENOUGH TO ME TO FLIP UP ROCKS OR OTHER DEBRIS. IT SEEMS MY SUNROOF EXPLODED ON IT'S OWN, FOR NO APPARENT REASON AND WITHOUT WARNING. THERE IS NO ITEM INSIDE MY VEHICLE TO INDICATE SOMETHING CAME THROUGH THE SUNROOF AND LANDED IN MY CAR. NO DAMAGE TO ANY OTHER PORTION OF THE EXTERIOR OF THE VEHICLE. THERE IS A LARGE HOLE IN THE SUNROOF; THE REMAINING GLASS IS SHATTERED AND THERE ARE GLASS SHARDS LITTERED THROUGHOUT THE CABIN OF MY VEHICLE.

WHEN DRIVING AND COMING TO A LIGHT MY STOP/START WILL KICK ON AND WILL SHUT OFF MY LIGHTS TO MY VEHICLE AND THE POWER TO MY RADIO. WHILE AT A STOP LIGHT MY LIGHTS WILL DIM AND GET BRIGHTER ALONG WITH MY VOLTAGE JUMPING UP AND DOWN FROM A LOW OF 10V TO A HIGH OF 15V WHILE THIS IS HAPPENING MY LIGHTS DIM AND GET BRIGHTER ALONG WITH MY DOME LIGHTS DOING THE SAME THING. MY JEEP HAS STALLED OUT WHILE STARTING THE CAR AND SOMETIMES WHILE DRIVING. MY JEEP HAS ALSO POPPED UP WITH A WARNING SAYING MY STOP/START IS UNAVAILABLE AND NEEDS TO BE SERVICED. I HAVE ALSO HAD TO REPLACE A YEAR OLD BATTERY WITH A BRAND NEW ONE BECAUSE MINE WENT COMPLETELY OUT.

SOMETIMES WHEN IN DRIVE THE CAR STARTS FORCING ITSELF TO MOVE FORWARD MOTION, ONLY HAPPENS WHEN TURNING ON A 4WAY STREET! ALSO THE CAR AUTOMATICALLY TURNS OFF AT RED LIGHTS IF LOW ON GAS IT SHUT OFF AND WE WERE STUCK AT A RED LIGHT

WITHIN 12 HOURS,VEHICLE RADIO SPEAKERS STOPPED WORKING. WE DROVE TO JEEP DEALERSHIP AND HAD TO SCHEDULE AN APPT. NOW THE VEHICLE WILL NOT START. THERE IS NO INSTRUMENTATION LIGHTING AL ALL. THIS IS AFTER TAKING TO SAME JEEP DEALER TO SATISFY THE 2 OPEN RECALLS, RECEIVED BACK ON A MONDAY AND NOT DRIVEN UNTIL SATURDAY. SUNDAY AM VEHICLE IS INOPERABLE

I PURCHASED MY JEEP USED IN APRIL OF 2019. ON 2 OCCASIONS SO FAR, WHILE COMING TO A STOP THE ENGINE CUTS OUT. IT TAKES ABOUT 10-15 MINUTES TO GET IT RESTARTED. THIS HAS HAPPENED BOTH TIMES WHILE STOPPING AT A LIGHT IN BUSY TRAFFIC. I HAVE SEEN OVER 30 COMPLAINTS FOR THE SAME PROBLEM ON WWW.CARCOMPLAINTS.COM. ALL REPORTED STALLING OUT WHILE DECELERATING THE VEHICLE. SOME REPORTED THAT IT STALLS WHILE DECELERATING WHILE TAKING A RIGHT TURN, FOR EXAMPLE, WHILE ENTERING A HIGHWAY OFF-RAMP. THE FIRST TIME MY CAR STALLED I WAS NOT TURNING. THE SECOND, I WAS DECELERATING WHILE TAKING A RIGHT TURN. THIS CAUSES A HUGE SAFELY CONCERN THAT SHOULD BE ADDRESSED BY JEEP. MY CAR HAS APPROXIMATELY 65K MILES.

THE HEADLIGHTS FLICKER FOR A QUARTER SECOND, AND THEN WORK FINE FOR A FEW MINUTES DURING NIGHT DRIVING. THIS OCCURS ON AVERAGE OF ABOUT ONCE EVERY 4 MINUTES OF DRIVING WITH THE HEADLIGHTS ON. ACCORDING TO JEEP FORUMS ONLINE, THIS HAS BEEN A KNOWN SAFETY ISSUE IN GRAND CHEROKEES. DURING NIGHT TRIPS IN RURAL AREAS, I AM CONCERNED THAT THIS ISSUE COULD BECOME MORE DETRIMENTAL. THERE ARE NO STREETLIGHTS, AND MANY WHITETAIL DEER AND OTHER HAZARDS ARE MADE UNAVOIDABLE WITHOUT HEADLIGHTS, OR WITH DISTRACTION CAUSED BY THIS FLICKERING. THIS HAPPENS REGARDLESS OF SPEED, TURNING, OR ELECTRONICS TURNED ON. IT IS EVEN MORE FRUSTRATING THAT REPLICATING THIS ISSUE IS ALMOST IMPOSSIBLE DURING THE DAYTIME (WHEN MECHANICS ARE WORKING).

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED AND OCCUPIED, THE DRIVER'S SIDE HEAD REST EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE SANFORD (750 TOWNE CENTER BLVD, SANFORD, FL 32771, (407) 878-7710), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68052758. THE FAILURE MILEAGE WAS 21,880. THE VIN WAS UNKNOWN.

I WAS DRIVING ALONG AND APPARENTLY MY BATTERY IN MY KEYFOB WENT DEAD. MY ENGINE STOPPED WHILE I WAS DRIVING AND IF I WON'T HAVE HAD JUST BOUGHT A NEW BATTERY I WOULD HAVE BEEN STRANDED. THERE IS NO WAY TO START THE ENGINE WITH KEY

MY JEEP.GRAND CHEROKEE 2016 75TH ANNIVERSARY FRONT LIGHTS STOPPED WORKING ... FIRST IT WAS THE LEFT AND NOW THE RIGHT, IN 10/29 I TOOK MY CAR TO THE JEEP DEALER FOR THE FIRST PROBLEM AND THEY TOLD ME THAT MY WARRANTY HAD EXPIRED, JUS 40 K MILES, TODAY 12/9 THE RIGHT DOES NOT WORK. AND THEY ARE NOT RESPONSIBLE FOR THE PROBLEM.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. IN ADDITION, WHEN FUELING THE TANK AND ATTEMPTING TO DRIVE, A KNOCKING NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO LEITH CHRYSLER JEEP (5500 CAPITAL BLVD, RALEIGH, NC 27616, (919) 872-5500) TWICE WHERE IT WAS DIAGNOSED THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHTS WERE NOT REPLACED, BUT THE ENGINE NOISE WAS REMEDIED; HOWEVER, THE NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE NOISE WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 71542505. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING LOW SPEEDS, THE ACCELERATOR PEDAL SUDDENLY TRAVELED TO THE FLOORBOARD, THE VEHICLE ACCELERATED, AND CRASHED INTO A FENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER RETRIEVED THE BLACK BOX AND PROVIDED CASE NUMBER: [XXX]. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 45,848. AP*MP CONSUMER STATES THAT INCIDENT HAPPENED AFTER COMING OUT OF A CAR WASH. CONSUMER STATES THAT FOOT WAS NOT ON THE GAS WHEN VEHICLE ACCELERATED AND SMASHED INTO THE FENCE. WHEN VEHICLE HIT THE FENCE IT STARTED REVVING UP BEFORE SLOWING DOWN TO A NORMAL IDLE. VEHICLE WAS TOWED TO TILTON AUTO BODY WHERE THE DAMAGE WAS REPAIRED. IT WAS THEN TAKEN TO TILTON AUTO SERVE (TILTON, NH) FOR FRONT END ALIGNMENT. MANUFACTURER ANALYZED BLACK BOX AND STATED THAT THERE WERE NO ISSUES WITH THE THROTTLE SYSTEM OR ACCELERATOR PEDAL ASSEMBLY. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

IN 2019 JEEP ROLLED OUT AN APPROVED EMISSIONS MODIFICATION (AEM) PROGRAM AS PART OF A EMISSIONS COMPLIANCE SETTLEMENT WITH REGULATORY AUTHORITIES. THIS SOFTWARE FLASH/RE-PROGRAM HAS MADE AN OTHERWISE SAFE CAR UNSAFE. AT LOW ENGINE TEMPERATURES (COLD START) THE VEHICLE HAS VERY LITTLE POWER TO ACCELERATE THROUGH INTERSECTIONS, MAKE LEFT TURNS, MOVE OUT OF THE WAY IF SOMEONE IS APPROACHING FROM A HIGH RATE OF SPEED FROM BEHIND AT A STOPLIGHT. JEEP HAS ACKNOWLEDGE THIS ISSUE AND HAVE NOTED THEY ARE WORKING ON A FIX, BUT HAVE NOT OFFERED ACCOMMODATIONS TO ENSURE ONE HAS A SAFE CAR TO DRIVE WHEN THEY SPEND MONTHS DEVELOPING A FIX. IT IS A HAZARD, HAS RESULTED IN SEVERAL NEAR-MISS SITUATIONS, AND THEY NEED TO BE HELD ACCOUNTABLE TO ENSURING THEIR CUSTOMERS SAFETY.

LOSS OF POWER DRIVING DOWN THE HIGHWAY. WENT FROM GOING 60 MPH TO 20 MPH. DEALERAHIP SERVICE COULD NOT FIND ANYTHING WRONG WITH IT. THEY CLEARED CODE AND STATED VEHICLE SEEMED TO BE RUNNING FINE. I WAS DRIVING ON A RURAL HIGHWAY 299 IN TRINITY COUNTY CALIFORNIA WHERE THERE WAS NO CELL SERVICE AND WAS LEFT STRANDED. I DROVE ON THE SHOULDER THE REST OF THE 30 MILES TO GET TO DEALERSHIP.

WHEN I WAS DRIVING ON FWY 4 THE TRUCK WIPERS SUDDENLY START WORKING AND FEEL LIKE THE TRUCK LOST POWER AND KIND OF DRIVE HARD I TRIED TURN OFF WIPERS BUT PANEL TURN ON CHECK ENGINE LIGHT, STABILITY CONTROL INOPERABLE, WARNING LIGHT, ANTI SLIP. SO I SCANNED WITH MODULE FIXD AND SHOWS CODE U0212 LOST COMM WITH SCM. SO I TOWED TO THE DEALER AND OBVIOUSLY THEY SAID THEY HAVE TO KEEP THE TRUCK OVERNIGHT CAUSE THEY NEVER SEEN SOMETHING LIKE THAT. WHEN FOR SEVERAL YEARS JEEP HAVE THIS PROBLEM. SPECIFICALLY WITH THE (SCCM). I FEEL THEY MOST BE RESPONSIBLE FOR ALL MY EXPENSES.

CAR TURNS OF WHILE DRIVING AND HAS ABOUT 34,000 MILES THIS IS SO DANGEROUS AND CAN CAUSE A SERIOUS ACCIDENT IT HAS HAPPEN3X IN 2 WEEKS. THE THIRD TIME I WAS AT A TRAFFIC LIGHT AND WHEN IT TURNED GREEN I COULDN'T MOVE. CAR NEEDED TO RESTART JUST IMAGINE BEING ON A HIGHWAY THIS COULD OF BEEN WORSE. I SEEN SEVERAL COMPLAINTS ON NUMEROUS OF WEBSITES WHY ISN'T THIS BEING RECALLED.

THE AUTO START/STOP FEATURE DOES NOT PROPERLY FUNCTION CAUSING THE CAR TO SHUT OFF WHEN WE'RE AT A FULL STOP. I HAVE TO SWITCH GEAR TO PARK THEN RE-START THE CAR. THE HOOD SENSOR DOESN'T REGISTER EVEN IF IT'S COMPLETELY CLOSED . THE WARNING LIGHT ON THE DASHBOARD WILL SAY IT'S OPEN EVEN WHEN IT'S NOT.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE DID NOT ACCELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, AND TURNED OFF AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FOLLOWING DAY, THE VEHICLE WAS DRIVEN TO SOUTH CHICAGO DODGE JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAILING AND NEEDED REPLACEMENT. THE CONTACT DROVE THE VEHICLE TO MANCARI CHRYSLER JEEP (4630 95TH ST, OAKLAWN, IL 60453) AND WAS INFORMED AGAIN THAT THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER

THE TOUCH SCREEN RADIO WENT OUT. BECAUSE OF THIS, WHEN THE SEAT WARMERS COME ON VIA REMOTE START, THEY CANNOT BE SHUT OFF, SO THE SEAT GETS EXTREMELY HOT. ALSO, IT WILL ACT LIKE IT'S STARTING BACK UP, AND THE BACK UP CAMERA WILL COME ON EVEN WHILE DRIVING FORWARD. IT KEEPS SHUTTING DOWN AND COMING BACK ON TO WHERE IT SAYS "JEEP" THEN IT WILL SHUT OFF AGAIN.

ON JUNE 15,2019 MY SUNROOF ON MY 2016 JEEP GRAND CHEROKEE EXPLODED AS I WAS EXITING A GARAGE. THE EXPLOSION SOUNDED LIKE A GUNSHOT AND I WAS SHOWERED WITH GLASS.

WITHIN MONTHS OF PURCHASE OF NEW 2016 JEEP, THERE WAS A POWERTRAIN RECALL. WE WERE AT 7788 MILEAGE WHEN THE POWERTRAIN WAS REPROGRAMMED. THE JERKING OF THE JEEP WHILE BRAKING CONTINUED TO BE A PROBLEM. THEY REPROGRAMMED THE POWERTRAIN AGAIN AT MILE 48,254. WE WENT IN AGAIN IN MILE 53,259 FOR TRANSMISSION CONCERNS. , AGAIN AT MILE 57,227 THERE WERE HARSH UPSHIFTS WHILE DRIVING ON THE HIGHWAY AND AT 58,273 THEY REPLACED THE TRANSMISSION. WITHIN A WEEK, WE HAD THE SAME JERKING HAPPENING WHILE BRAKING AND UPSHIFTS WHILE DRIVING. SO JUST 3 WEEKS AFTER NEW TRANSMISSION, IT BURNT UP ON THE MIDDLE OF THE HIGHWAY. WE HAD TO BE TOWED AND IT SITS IN THE DEALER SHOP FOR OVER A MONTH NOW. IT IS GETTING IT'S THIRD TRANSMISSION. (BEEN TO THE SERVICE SHOP 6 TIMES IN 3 YEARS) NO WARRANTY FOR THE MANUFACTURER....FCA WASHES THEIR HANDS. LEMON LAW IS VOIDED WITH THE NUMBER OF MILES AND YET THE PROBLEM BEGAN IN THE FIRST 10,000 MILES. NO COMMUNICATION BY DEALERSHIP. MANAGER PROMISED US A TRADE AND IGNORED OUR EMAILS. THEY FIRED THE SERVICE TECH, OR HE QUIT. WE NEED A DIFFERENT CAR TO DRIVE AND NO ONE SEEMS TO HELP US WITH THIS.

PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.

THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.

WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.

TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.

I AM A FIREFIGHTER WITH CHESTERFIELD COUNTY FIRE AND EMS IN CHESTERFIELD VA. I RECENTLY WORKED AN ACCIDENT INVOLVING A NEWER JEEP GRAND CHEROKEE WITH A PUSH BUTTON START. THE VEHICLE WAS REAR ENDED, ON THE DRIVER'S SIDE. THE DRIVER MOVED THE SHIFT LEVER IN THE CENTER CONSOLE TO THE "P" POSITION. THE "P" BLINKED RED. THE DRIVER TRIED TO POWER DOWN THE VEHICLE, AND THE DISPLAY SHOWED "VEHICLE NOT IN PARK" AND WOULD NOT SHUT DOWN. WE HAD THE DRIVER HOLD THE POWER BUTTON FOR OVER A MINUTE AND THE VEHICLE REMAINED RUNNING. I ENDED UP PULLING THE IGNITION SYSTEM RELAY, IN THE UNDER HOOD FUSE / RELAY BOX TO GET THE VEHICLE TO POWER DOWN. WITHOUT BEING ABLE TO POWER OFF THE VEHICLE, IT CAUSED ADDITIONAL HAZARDS IN AN ACCIDENT SCENE, AS THE VEHICLE HAD A LARGE POSSIBILITY OF MOVING, POSSIBLY OVER OR INTO OTHER SAFETY PERSONAL ON SCENE. *DT VIN NOT AVAILABLE.*JB *DT*JB

6.4L HEMI ENGINE KNOCK SMELLS LIKE BURNING COOLANT

WHEEL WOBBLE STEERING PULLING TO SIDE WHILE DRIVING

CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.

ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT

THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS ACTION BUT THEY DID NOT EVEN TRY! AFTER LEASING OR PURCHASING IN THE IMMEDIATE FAMILY: 4 JEEPS (IT NEVER HAPPENED TO ANY OTHER PRIOR MODEL), AND 6 OTHER VEHICLES, I WILL NEVER OWN OR LEASE ANOTHER FCA VEHICLE AGAIN. THE INABILITY FOR THIS BILLION $ COMPANY LIKE FCA TO REPLACE A GARAGE DOOR AND SAY IT WAS OWNER ERROR WILL KEEP ME FROM RECOMMENDING THIS COMPANY TO ANY FRIEND OR FAMILY MEMBER. *BF*JB

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE TO RESUME NORMAL DRIVING. THE CONTACT HAD TAKEN THE VEHICLE TO SNETHKAMP CHRYSLER DODGE JEEP RAM (11600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239) ON TWO SEPARATE OCCASIONS HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON DEPRESSING THE BRAKE PEDAL AS WELL AS UPON ACCELERATION AFTER A COMPLETE STOP. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND THEY REFERRED HER BACK TO THE SAME DEALER FOR AN APPOINTMENT. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 51,000.

CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE INTERIOR LIGHTING BEGAN TO FLICKER AND THE ENGINE SEIZED WITHOUT WARNING. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RESUMED NORMAL OPERATION. CHRYSLER DODGE JEEP RAM FIAT OF BAY RIDGE (8825 5TH AVE, BROOKLYN, NY 11209, (718) 836-2600)WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000. THE VIN WAS UNKNOWN.