2016 Jeep Grand Cherokee Complaint Log

NEW, JUST OVER 500 MILES. PARKED OVERNIGHT AT THE AIRPORT. WHEN I STARTED IT WHEN I RETURNED FROM TRIP, SYSTEM REPORTS FAILURE IN ELECTRONIC STABILITY CONTROL AND ENGINE WARNING LIGHT IS ON. IT WOULD NOT GO INTO GEAR, DID NOT RECOGNIZE IT WAS IN PARK, GEAR INDICATORS FLASHING, CAR WOULD NOT TURN OFF AND WOULD NOT ENGAGE A GEAR. HAD TO TOW IT TO DEALER, LEFT IT AT DEALER WITH MOTOR STILL RUNNING OVERNIGHT. DEALER SAID THEY HAD A CHRYSLER 300 SHOW UP THE NEXT DAY WITH THE SAME PROBLEM. ALMOST 2 WEEKS LATER IT'S STILL IN THE SHOP. I'VE ONLY MADE ONE PAYMENT ON IT!

THIS IS A FOLLOW ON TO A COMPLAINT FILED A FEW WEEKS AGO. I CAME HOME FROM A BUSINESS TRIP ON 4/5/2016. I STARTED THE JEEP IN THE DAILY GARAGE AT BWI AND WARNING LIGHTS CAME ON FOR THE STABILITY CONTROL AND ENGINE. THE GEAR INDICATORS (P, N, D, ETC.) WERE FLASHING AND IT DID NOT RECOGNIZE WHAT GEAR IT WAS IN. IT WOULD NOT ENGAGE A GEAR, AND WOULD NOT TURN OFF THE ENGINE. I HAD IT TOWED TO THE DEALER AND LEFT IT OVERNIGHT STILL RUNNING. THE DEALER FINALLY GOT IT TURNED OFF BY PULLING A SENSOR ON THE FUEL PUMP. AS OF TODAY, 4/28, IT IS STILL IN THE SHOP. THEY HAD REPLACED THE VALVE TUB BUT IT DID NOT FIX THE PROBLEM. THEY ARE NOW PLANNING TO REPLACE THE ENTIRE TRANSMISSION, SUPPOSEDLY IN THE NEXT FEW DAYS, BUT AS OF TODAY JEEP HAS NOT BEEN ABLE TO EXPLAIN EXACTLY WHAT'S WRONG WITH IT. IT HAD JUST OVER 500 MILES ON IT WHEN IT FAILED, BRAND NEW, AND HAS NOW BEEN IN THE SHOP LONGER THAN I'VE OWNED IT.

TL* THE CONTACT RENTED A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE FORCEFULLY. THE DRIVER SIDE AIR BAGS DEPLOYED AND LEAKED A CHEMICAL SUBSTANCE ONTO THE DRIVER'S CLOTHING, WHICH CONTACTED THE ABDOMEN AREA AND CAUSED A SEVERE BURNING SENSATION TO THE SKIN. THE CONTACT ALSO SUSTAINED BRUISING TO THE RIGHT BREAST FROM THE SEAT BELT WEBBING. IN ADDITION, THE ENTIRE ABDOMEN AREA BECAME SWOLLEN AND THE RIGHT LOWER SIDE WAS MORE SEVERELY SWOLLEN. THE CONTACT'S LEFT WRIST WAS BROKEN AND THE LEFT KNEE WAS SWOLLEN AND BRUISED. THE CONTACT REQUIRED MEDICAL ATTENTION AND EXPRESSED CONCERN OF THE POTENTIAL HEALTH HAZARD OF BREATHING THE CHEMICALS EMITTED FROM THE AIR BAGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,200. THE VIN WAS UNAVAILABLE.

THE ELECTRONIC GEAR SHIFTER IN THIS VEHICLE WENT FROM PARK TO ROLLING DOWN A HILL. I WAS PARKED AND PROCEEDED TO EXIT THE VEHICLE WHEN IT STARTED ROLLING BACKWARDS. I JUMPED BACK INTO THE VEHICLE AND HIT MY RIGHT KNEE ON THE STEERING WHEEL AND DASH BOARD. TO AVOID HITTING THE PEDESTRIANS BEHIND MY VEHICLE AND HITTING THE VEHICLE DIRECTLY BEHIND ME. NO WARNING THAT THE VEHICLE WAS NOT PARKED WHEN THE DRIVERS DOOR WAS OPEN. I CONTACTED CHRYSLER REGARDING THIS FAULTY DESIGN AND WAS ISSUED A CASE.....UPDATED 06/15/16 *BF *JS