2022 Jeep Wagoneer Complaint Log

The initial unresolved issue is a slight tremor at speeds above 70mph. I was told that because of the speed limit that this occurs, it is above the limit of area the dealership. The are not able to road test for the issue. New issue is my Wagoneer is slipping into four wheel drive. I received a software update and now there’s a churning underneath my truck and it has become more of a strained ride As if it’s lagging but no longer slipping into 4 wheel drive. May have been damaged during the slippage and the commute to my residence.

As I was pulling up to a red light, the vehicle threw itself into park and completely stopped and would not move. I was unable to put gear into drive. Thankfully, I was not going at full speed. After a couple minutes, I was able to put my foot on brake to restart the car. At this point, the engine and battery light were on as well. My fear is what would have happened had the brake auto-engaged at full speed or the highway? There were no issues with this prior to this happening. It has been taken to dealership for repair and has been escalated with a STAR case to get additonal engineer input. Given the dangerous nature of what occured, I wanted to report now even though I'm not sure what the resolution will be to fix it.

From the 1st day the rear air system never worked. I thought I was not doing something correctly. Took car back to dealership only to be told the motor blowout because the wiring shortened out. So now they dealership has the car and can’t tell me when I will receive my car back. $84000 car that has electrical issues from day one seems like a Lemon and I should be able to get my money back along with my trade in , 2020 Jeep Wrangler. I have owed 4 previous Jeep and never had any issues. This is very concerning that a car I purchased on 8/20/22 has an electrical issues that short out the claimant control unit .

Service Shifter Stop Safely Shut Off Engine to Engage Park Brand new Wagoneer and this error message has popped up multiple times. Have to turn vehicle off and let it sit for a few minutes before turning back on. Sometime message goes away, sometimes it doesn’t.

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******

The button that folds the second row seat is located right on top of the seat and easily accessible to my child, especially when sitting in a car seat (sitting higher). We had multiple incidents where my child pressed it while I was driving and came flying forward with tremendous force and hurting himself by the front seat. It’s an extremely easy button to press for any child and the seat folds with strong force. I had to put tape on the button so my kids shouldn’t be able to press it.

Driving approximately 30 miles/hour (estimated) the car started the process of shutting down and then shut down - while moving. The lights flickered on the dash board but don't recall exactly what the indicators were. We were able to pull over to the side of the road, although not entirely off of the road. It was 11:00 PM. This is a safety issue because my family was in the car while it was moving and shut down while moving. We bought the car approximately 10 days prior to this happening and it had 17 miles on it when we bought it brand new.

The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who performed a software update, but the failure reoccurred. The vehicle was taken back to the dealer, who then replaced the seat control module, but the failure recurred and had become a regular failure. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 4.

After Performing an Auto start, I unlocked doors with keyfob and placed a child in my vehicle. when I shut the door, the vehicle locked the doors with child inside and I was unable to unlock the doors with the Keyfob for approx 5 mins. I eventually was able to get the rear hatch to open using the keyfob and was able to get my child out of the vehicle. The temperature outside was over 100 degrees. Had the vehicle not unlocked and the auto start feature turned the vehicle off the livelihood of my children being trapped in the vehcile in that heat could have been fatal. There were no alarms, nor warning lamps or messages present after i was able to get in and finally turn the vehicle on by pressing the brake and pushing the ignition button. At this time, the dealer states it is an unknown cause, with no diagnostics shown for what happened. They have not been able to reproduce the situation. vehicle has been inspected by the Dealership Service dept.

The power steering quit working and the service lane departure light came on. The 4 wheel drive will sometimes come on for no reason.

I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.

Today 30JUN2022 my wife had a forward collision. She T-boned a Hyundai Sonata on the passenger door the Hyundai’s side airbags deployed and the jaws of life had to be used to get the passenger door open. My wife’s speed was about 5-10 MPH it was in a parking lot. None of the safety features activated. There was no FCW, no visual or audio warnings, no brake jerking or braking at all. The front collision sensors failed, which may have assisted in preventing this accident. My vehicle is at a collision center waiting for an estimate to get fix, my insurance company has been notified. My vehicle will be available for data pull or inspection. No malfunction lights or warning lights were on prior to this accident. Problem has not been reproduced or confirmed by anyone.

At two thousand miles the power steering went dead. Limped it home as I was told it would be difficult to drive but not unmanageable. Once I drove 35 miles home the dealership said bring it in and we can get you a loaner. On driving to the dealership the power steering turned on for half a second. Luckily wasn’t applying a ton of force to turn the wheel and it just made me swerve half way in the ditch. Had I been going fast we would of been upside down in the ditch or worse.

Major issues with the collision avoidance system - blind spot sensors continue to fail and shut off sporadically, or sensors in the mirror light up making you think you are about to hit someone when no one is near your vehicle. Has also shut down collision avoidance system and dinged multiple errant warnings for 3-5 minutes so badly we had to pull over and restart the vehicle. Additionally, the vehicle shakes in the steering wheel and passenger front seat intermittently between approximately 65-77 mph. They told us it was bad Nexen tires so we paid ~$1k to replace them and they replaced a defective rim. Vehicle is still having the same issues. This started at just over 2k miles. Vehicle was purchased in May 2022. Vehicle has been in the shop 4 times now and over 30 days to attempt repairs on the same issues. I do not feel safe driving my family in this vehicle. The Series III Wagoneer loaner that dealership just provided (with under 3k miles) is also having the same shaking / vibration issue and failure of the navigation system, but the shaking and vibration in the loaner is worse than in ours.

On 6/9/22, we drove for a total of 3 hours, over 200 miles During the drive, the entire console went out and rebooted twice. We were on the freeway driving at high speed when this happened. The next morning, we go to start the vehicle, the battery was completely drained. Dealership claims the lights were left on, but it wasn't. This is the fifth time the car has been at the dealership for battery/ electrical issues. When we were driving, there was nothing displayed on the dash for a total of 10 minutes until it had rebooted twice. This could have caused an accident as we didn't have any electrical input on the dash and console. The dealership didn't try to replicate the problem. They simply re-charged the battery and told us the vehicle was fixed again. We've contacted Chrysler corporate with this issue and there's an open case regarding these serious safety issues. The local police are aware of this issue as this is an ongoing issue with the vehicle and our safety was at risk.

When opening any door to the vehicle, the interior lights will stay on for 90 seconds and then go off. And will only come back on if the key fob unlock button is pressed, or if you climb into the vehicle and initiate the lights "on" button overhead. I've had the vehicle to 2 different Wagoneer certified dealers and they both have confirmed the behavior of the vehicle. We've been in pursuit with Jeep for a fix for a year, and it has not been fixed. It is a safety issue because when the interior lights go out, and I'm loading items or children into my vehicle with the doors open at night, oncoming and surrounding traffic cannot see me, as my car is completely dark. This leaves myself, my children and vehicle extremely vulnerable, not to mention it's extremely difficult to navigate what you're doing in the vehicle when the lights are off. 90 seconds is too short of a time window for the lights to stay illuminated. Link to video of issue: https://www.amazon.com/photos/shared/bdGh765sRb6p5JoHnByQJQ.WoHJ9XhtPPFBa2D0sUqO3L

While accelerating the vehicle lost power and didn’t respond to the gas pedal. Warning lights began to flash and beep.

Power steering went out while moving down my driveway. Went out & was then unable to move the car forwards or backwards or turn wheels.

Vehicle had one warning light about tire pressure. Tire pressure tested fine. Began to drive. 30 minutes later every light on the dash lit up and vehicle stopped in an intersection and almost caused multiple accidents. Vehicle was finally towed by police and after a month in the shop they said it was a dead battery. But it died while the vehicle was driving and alternator should have been charging it.

On 4/19/22, the car was driven for more than 175 miles from Bozeman, MT to Sheridan, MT and back. We started the car up on 4/21/22 and the battery was dead. The dealership has claimed that we needed to drive the car longer distances in order to charge the battery fully. This is not the case as we drove it for a long period of time and the battery still died. The dealership, Billion Auto Group refuses to give us a new battery because they have told us that the battery was not able to be replaced by their warranty guidelines. This is the fourth time the car has been in the dealership for the same issue. There is an inherent safety risk if we were not near a dealership to come and jump the vehicle to get the car back to driving condition to be then driven to the dealership for repair. This is a KNOWN issue and Chrysler refuses to change out the battery or buy the car back. It is a lemon car under Montana law. Ref: Technical Service Bulletins https://www.arfc.org/technical-service-bulletins/2022/jeep/grand_wagoneer/bulletin.html

Driving my vehicle home it was hard to turn and back wheels were locked out and not turning. After turning on and off vehicle SERV 4WD came on and manual said to get it in for service. Also, Uconnect and heat seaters stopped working. After having it towed at 2&1/2 mo old into dealerships service dept, was told by wagoneer client services that this wheels lock out is a common issue they are having and requires system updates, rear diff fluid drain and replace, and they will be doing a Cam sensor replacement while its in for a known issue with that(also not a recall), and the Uconnect and seat heaters intermittently not working they don't have an ETA yet for. The wheels locking out and not working with kids in the car is super scary. And if its a known issue they need to be doing a recall before someone gets into a serious accident. Not ok.

On 2 separate occasions this brand new vehicle has messed up. One in February with 3000 miles and again, same issue in April, with 6000 miles. It seems to be a 4 wheel drive issue. The back wheel will lock down when attempting to make sharp turns.

The first instance I was pulling out of the driveway. When I got to the end I tried to turn my steering wheel and it was completely locked. The alert started going off to service the lane Assiatiance. I couldn’t move the tires at all. I turned the car off and re started it multiple times to try to get it to unlock. After about 5 times it unlocked but still said to service the lance assistance. Called dealership they made an appointment 2-3 weeks out to look at it. Two weeks later driving at 35-40mph alert goes off that brake system needs to be serviced the car kicked on the parking break within seconds and steering wheel locked. I had two children in the car. We feared for our lives. Once pulled over the car was kicked into 4wd low on top of all the other things. Called dealership and they sent me to voicemail. Didn’t return call for hours. After restarting the car multiple times I was able to drive it to the dealership. I could only imagine how bad this could have ended up. Still no word on what exactly happened. I’m currently in a loaner

While driving, 4WD low engaged. Would not disengage. Had to take it to the dealer with 700 miles on it. They reset the Drive Train Control Module. Jeep claims it needs a software update but it's not out yet. These vehicles are dangerous to drive in this condition.

At around 800 miles several warning lights turn on regarding servicing 4WD system and the vehicle became stuck in 4LO. The rear differential and transfer case were shot already and was told from dealer the cause was a control module but they had no update or fix for the module yet. Vehicle was not able to be driven without further damage until repaired. Going on 3 weeks without brand new vehicle.

On 3 occasions over last month the emergency parking brake has engaged while vehicle was in motion. Twice at low speed below 10 mph and one at approx 20 mph. The incidents caused near rear end collisions on 2 occasions.