2012 Jeep Wrangler Complaint Log

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONLY TWO RECALL KITS PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT MENTIONED THAT HE NOTICED THAT TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT MENTIONED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) AND WAS AWAITING FOR THE PARTS TO BECOME AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION OIL COOLER TUBER CAME IN CONTACT WITH THE POWER STEERING RETURN TUBE WHICH CAUSED THE LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,000.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND STATED THAT THE PART NEED WAS UNAVAILABLE TO PERFORM A REPAIR. THE DEALER STATED THAT ONE REMEDY KIT WAS BEING SENT EVERY TWO WEEKS BY THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING) AND WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

I RECEIVED THE TRANSMISSION OIL COOLER TUBE RECALL NOTICE IN SEPTEMBER 2013. I HAVE BEEN TRYING EVER SINCE TO GET THE PART REPLACED, BUT EACH DEALERSHIP RECEIVES ONLY ONE PART PER WEEK BECAUSE THE "PARTS ARE ON RESTRICTION." LAST MONTH I WAS TOLD I WAS NUMBER 76 ON THE WAIT LIST - IF THEY GET ONE PART PER WEEK, I WILL GET MY PART IN OCTOBER 2015, MORE THAN TWO YEARS AFTER THE RECALL NOTICE WAS ISSUED. THIS DEMONSTRATES A COMPLETE LACK OF COMMITMENT TO SAFETY ON CHRYSLER'S PART -- THEY ARE COMFORTABLE WITH THOUSANDS OF PEOPLE DRIVING WITH A FAULTY PART FOR MORE THAN TWO YEARS. PLEASE DO WHATEVER IS POSSIBLE TO FORCE CHRYSLER TO PRODUCE ALL OF THE PARTS NECESSARY TO SATISFY THE RECALL IMMEDIATELY. *JS

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS NOT RECEIVING THE NECESSARY PARTS. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM STILL ATTEMPTING TO GET RECALL N28 (TRANS OIL COOLER TUBE PART CBRAN281AA) AND AM TOLD THERE IS NO LONGER A LIST (TOO LONG) AND THAT CHRYSLER NOW ONLY RELEASES ONE PART EVERY 14 DAYS TO THE DEALER FOR THE RECALL. I AM TOLD TO CALL THE DEALER EVERY 14 DAYS TO CHECK, BUT THEY SAID IT WILL BE A LONG TIME. HOW IS THIS AN ACCEPTABLE RECALL FIX TO NHTSA? AT THIS RATE THE RECALL WILL OUTLIVE THE VEHICLES AND THE SAFETY RISK (FIRE) IS ASSUMED TOTALLY BY THE CONSUMER. FROM THE ONLINE FORUMS IT APPEARS THIS IS HAPPENING ALL OVER THE COUNTRY. I THINK THIS IS UNACCEPTABLE AND NEEDS REGULATORY INTERVENTION. *TR

ON HILL WITH PEDESTRIANS ALL AROUND I STOPPED VEHICLE, PLACED IT IN PARK, TURNED KEY OFF. THEN I ROTATED OUT THE DOOR RELEASING THE BRAKE. VEHICLE ROLLED BACKWARDS DOWN HILL WITH PEOPLE DIVING OUT OF THE WAY. MANAGED TO ROTATE BACK INTO POSITION AND STOP VEHICLE IN ABOUT 20 FEET. STARTED MOTOR MOVED VEHICLE FORWARD, ENGAGED PARK WHICH THEN WORKED AND SET EMERGENCY BRAKE. AFTER THAT I MADE SURE THAT PARK CORRECTLY ENGAGED BEFORE GETTING OUT OF POSITION. ON A SECOND OCCASION ON THE SAME DAY PARK FAILED TO ENGAGE, HOWEVER I WAS PREPARED AND IT ONLY ROLLED BACKWARDS A FEW INCHES. SINCE THE FAILURE TO COMPLETELY ENGAGE PARK NEARLY INJURED PEOPLE BEHIND ME, AND IF I HAD FAILED TO GET TO THE BRAKE WAS HEADED OFF A CLIFF WITH MY WIFE IN IT, MY FIRST STOP WAS TO THE JEEP FACTORY WARRANTY STATION AT HOME. VEHICLE WAS TRAILERED BACK HOME. THE DEALERSHIP COULD NOT DUPLICATE THE FAILURE SO FIXED NOTHING. BOTH TIMES PARK FAILED YOU COULD HEAR THE PARKING PAWL RATCHETING. *TR

ONE MORNING THE CONTROLS, HORN, & I'M ASSUMING, AIRBAG STOPPED WORKING (NO LIGHTS OR FUNCTIONALITY). JUST NOTICED THE FIRST TIME GOING OUT FOR THE DAY. THE REMOVABLE HARD TOP PANELS WHERE OFF, AND SOME DEW WAS PRESENT IN THE AIR EARLIER THAT MORNING.... BUT IT'S A JEEP. THE HORN HONKED FROM THE STEERING WHEEL ONCE AND THEN NO MORE. IT DOES STILL WORK WHEN LOCKING THE DOORS AND SUCH REMOTELY. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

UNDER 16,000 MILES REGULAR MAINTENANCE THROUGH THE DEALERSHIP AND HAVING TO REPLACE A CYLINDER HEAD. *TR

CHECK ENGINE HAD BEEN COMING ON AND GOING OFF FOR A FEW WEEKS FINALLY HAS STAYED ON STEADY FOR OVER A WEEK NOW. CALLED MY DEALER SERVICE DEPARTMENT YESTERDAY AND TOLD THEM ABOUT THE PROBLEM. THEY TOLD ME TO RESET THE COMPUTER TO SEE IF IT WOULD STAY CLEARED. RESET BEFORE LEAVING WORK GOT ABOUT TWO MILES DOWN THE ROAD AND IT'S BURNING BRIGHT AGAIN. I CALLED THEM AND THEY ASKED ME TO BRING IT IN THE FOLLOWING MORNING. DROPPED IT OFF AND GOT A RIDE TO WORK. THEY CALLED ME BEFORE LUNCH AND INFORMED ME THAT I HAD A BAD HEAD ON THE DRIVERS SIDE OF MY JEEP AND IT WOULD HAVE TO BE REPLACED. SO I'M JEEPLESS FOR A FEW DAYS BUMPING A RIDE TO WORK UNTIL IT'S REPAIRED. *TR

I RECEIVED A NOTIFICATION A FEW MONTHS AGO OF A RECALL ON THE TRANSMISSION OIL COOLER TUBE WHICH COULD LEAD TO A CRASH. I CONTACTED MY DEALER & HAVE BEEN WAITING FOR AN APPOINTMENT TO ADDRESS THIS RECALL. AS OF MY LAST CONVERSATION WITH HIM A FEW DAYS AGO, HE INFORMED ME THAT IT WOULD BE AT THE VERY LEAST 9 MONTHS BEFORE HE COULD SCHEDULE AN APPOINTMENT, THAT HE WAS NOT RECEIVING THE PARTS FROM JEEP. IN THE INTERIM MY 17 YEAR OLD DAUGHTER IS DRIVING AN UNSAFE VEHICLE WHICH JEEP ITSELF ISSUED A RECALL FOR AND THEY ARE APPARENTLY NOT HONORING THIS RECALL, AND ARE UNCONCERNED THAT THEY ARE PUTTING THEIR CUSTOMERS IN DANGER.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE JERKED, RATTLED, AND WOBBLED OUT OF CONTROL WHILE DRIVING 45 MPH. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO BE ABLE TO KEEP THE VEHICLE UNDER CONTROL. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE. THE CONTACT ALSO TOOK THE VEHICLE TO A SPECIALIZED MECHANIC, BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 25,000.

I WAS DRIVING OVER THE WEEKEND AND EVERYTHING WAS FINE. MY JEEP SEEMED A LITTLE SLUGGISH OVER THE LAST FEW WEEKS AND THE ENGINE LIGHT CAME ON AND TOOK IT TO THE DEALER TO GET AN OIL CHANGE AND FOR THEM TO LET ME KNOW WHY THE ENGINE LIGHT IS ON. THEY CAME BACK AND SAID IT WAS A DEFECTIVE CYLINDER HEAD AND THAT IT WOULD BE REPLACED UNDER WARRANTY. WHILE I WAS FORTUNATE TO TAKE IT IN PROMPTLY, IT DOES CONCERN ME THAT THIS PROBLEM MIGHT CAUSE MY OTHER HEADS TO BE SUSCEPTIBLE TO THE SAME FAILURE. *TR

ITEM IS A RECALL, YET CHRYSLER IS NOT SHIPPING REPLACEMENT PARTS TO DEALERS IN TIMELY FASHION. ABSOLUTELY RIDICULOUS AS THIS IS A VERY DANGEROUS SITUATION. ALL LOCAL 5 DEALERS CLAIM THERE IS A WAITING LIST FOR PARTS. RECALL NOTICE IS N28. *TR

REGARDING CHRYSLER RECALL N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE. RECALL WAS ISSUED IN SEPTEMBER 2013, AS OF 3/25/2014, I AM STILL UNABLE TO GET AN APPOINTMENT FOR REPAIR DUE TO LACK OF PARTS AVAILABLE. ONE DEALER TOLD ME THEY HAVE A WAITING LIST UNTIL AT LEAST THE END OF THE SUMMER, AS THEY ARE ONLY ALLOCATED ONE PART PER WEEK. ANOTHER DEALER JUST TELLS ME THEY DON'T HAVE THE PARTS AND TO TRY BACK IN A COUPLE OF WEEKS. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE DEALERS WERE RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE MARCH OF 2014 AND THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.

I RECEIVED A SAFETY RECALL NOTICE (N28/NHTSA 13V-234) FOR THIS VEHICLE FROM CHRYSLER. WHEN TRYING TO SCHEDULE AN APPOINTMENT TO REMEDY THIS WITH A CHRYSLER DEALER, I WAS TOLD THAT CHRYSLER WAS RELEASING A SMALL NUMBER OF PARTS (1 PART EVERY 14 DAYS), AND AS A RESULT WAS TOLD IT WOULD TAKE 2 TO 3 MONTHS BEFORE I COULD SCHEDULE THIS REPAIR. THIS SEEMED UNBELIEVABLE TO ME FOR A SAFETY RECALL THAT CHRYSLER INDICATES COULD RESULT IN A FIRE UNDER MY VEHICLE. I CALLED ANOTHER DEALER TO CONFIRM AND WAS TOLD THE SAME STORY. OBVIOUSLY I AM NOT FILING THIS COMPLAINT AS A RESULT OF AN ACCIDENT, INJURY, OR DEATH. I WOULD HOPE MY COMPLAINT COULD SPUR SOME TYPE OF ACTION ON CHRYSLER'S PART BEFORE ANY CATASTROPHE OCCURS. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/29/14*LJ

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN AND STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT THEY WERE ONLY RECEIVING ONE RECALL KIT PER WEEK. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 04-16-14 *BF UPDATED 04/24/14 *TR

PURCHASED MY JEEP WRANGLER IN MAY OF 2012. SINCE PURCHASE THERE HAS BEEN NUMEROUS INSTANCES OF THE WIPERS TURNING ON WHEN IN THE OFF POSITION. WIPERS MAKE A SINGLE PASS AND STOP. THIS PROBLEM OCCURS AT ALL SPEEDS. IT ALSO OCCURS AT TIMES WHEN THE TURN SIGNAL IS ACTIVATED. I BROUGHT IN FOR SERVICE AND THE DEALER REPLACED A SWITCH. BUT NOW THE PROBLEM IS BACK AGAIN. ALSO, WHEN STOPPED I AM UNABLE TO VIEW VIDEOS ON THE DVD PLAYER. THE PLAYER HAS BEEN REPLACED, BUT NOW IT IS DOING THE SAME THING.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE PART PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 65 MPH, THE STEERING WHEEL HAD BECAME DETACHED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE BEGAN DRIFTING TO THE LEFT AFTER TRAVELING OVER A ROAD BUMP AND THE CONTACT CRASHED INTO A CONCRETE BARRIER. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER BUT WAS NOT TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

SAFETY RECALL N28/NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE I HAVE BEEN CONTACTED TWICE BY CHRYSLER ABOUT THIS RECALL TO DATE NO PARTS ARE MADE AVAILABLE TO MY DEALER. *TR

RECEIVED THE RECALL SAFETY NOTICE AND BROUGHT THE JEEP INTO FIELDS IN GLENCOE, IL. WAS TOLD THE PART WAS ON BACKORDER. IT HAS BEEN 3 MONTHS AND THE PART STILL IS NOT IN. CALLED TO CHECK AND THEY SAY THAT ONLY ONE PART GETS SENT EVERY 14 DAYS AND PEOPLE SINCE AUGUST HAVE BEEN WAITING. I'M NOW #100 ON THE LIST. IF I DO THE MATH CORRECT IN 4 YEARS I'LL GET THE PART. HELLO? IS ANYONE OUT THERE? SAFETY RECALL!!! THIS IS RIDICULOUS. CALLED CHRYSLER AND THEY SAID THE PARTS ARE SENT AS SOON AS POSSIBLE. MAYBE THEY SHOULD GO TO A DIFFERENT PROVIDER. *TR

RECALL NOTICE SENT FROM CHRYSLER IN SEPTEMBER 2013. BEEN WAITING FOR PARTS TO BE SENT TO DEALERSHIP SINCE THAT DATE. CALLED ADAMS JEEP AGAIN TODAY AND THEY STILL DO NOT HAVE PARTS FROM CHRYSLER TO CORRECT THE TRANSMISSION LINE RECALL PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE RECALL PART PER 14 DAYS. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/20/14*LJ THE CONSUMER STATED THERE WAS ANOTHER RECALL BUT THE CONSUMER DOES NOT LIVE NEAR A DEALER. THE DEALER HAS REFUSED TO SEND THE NECESSARY PART TO A DIFFERENT DEALER IN ORDER TO COMPLETE THE REPAIRS. UPDATED 03/20/2014 *JS

I RECENTLY RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER (N28/NHTSA 13V-234) AND CONTACTED MY DEALER (DAVID JEEP IN GLEN MILLS, PA) ABOUT HAVING THE PROBLEM ADDRESSED. THEIR UNFORTUNATE RESPONSE WAS THAT THE PARTS ARE BACKORDERED AND MAY TAKE ANYWHERE FROM "A FEW WEEKS TO A FEW MONTHS." CONSIDERING I HAVE ALREADY DEALT WITH A SIMILAR DELAY REGARDING A SEPARATE RECALL (WHICH REQUIRED THE REPLACEMENT OF HALF OF MY ENGINE'S CYLINDER HEADS), I FIND THE OVERALL APATHY AND PREPAREDNESS TO THIS SITUATION PROBLEMATIC. THE RECALL NOTICE SPECIFICALLY SAYS TO CONTACT YOU IF MY DEALER CANNOT REMEDY THE SITUATION "WITHIN A REASONABLE PERIOD OF TIME." I FIND WEEKS OR MONTHS TO BE AN UNREASONABLE PERIOD. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE DEALER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY AIRBAG LIGHT HAS BEEN TURNING ON AND OFF AS I DRIVE. LOOKED ONLINE AND SEE THIS IS NOT A UNCOMMON PROBLEM. THE CLOCKSPRING IN THE NEWER JEEP WRANGLERS 07 UP, SEEM TO GO BAD WITH WHAT I FEEL IS NOT VERY HIGH MILEAGE. I SEE A RECALL ON 07 MODELS BUT NOT FOR ANY YEARS AFTER. WHY CHRYSLER FEELS ITS OK FOR THE AIRBAG TO BE TURNING ON AND OFF WHILE DRIVING ON NEWER MODELS IS ALARMING TO ME. IF I WERE TO BE INVOLVED IN AN ACCIDENT WHILE IT WAS TURNED OFF, OR ANYONE FOR THAT MATTER, I WOULD FEEL GUILTY AS A MAJOR AUTO CORP. KNOWING THAT THIS IS A RECURRING PROBLEM. I FEEL THIS NEEDS TO BE HANDLED FOR THE SAFETY OF EVERYONE DRIVING, NOT JUST THE ONES IN JEEPS WRANGLER. *TR

I HAVE RECEIVED NOTICES FROM CHRYSLER REGARDING MY JEEP WRANGLER RECALL N28/NHTSA 13V-234. I HAVE CONTACTED CHRYSLER ON NUMEROUS OCCASIONS AND ORDERED THE REPLACEMENT PART ON FEB 14, 2014. AS OF THIS MORNING IT WAS STILL NOT AVAILABLE AND THE DEALER TOLD ME DIRECTLY THAT THEY ARE ONLY ALLOWED TO ORDER 1 PART EVERY 2 WEEKS AND THAT THERE WERE ABOUT 50 PEOPLE WAITING. IF THIS IS THE CASE AND MY SAFETY IS IN JEOPARDY I'M CURIOUS AS TO HOW SERIOUS CHRYSLER IS TAKING THIS IF AT THIS POINT 50 PEOPLE HAVE TO WAIT ABOUT 2 YEARS TO HAVE THIS RESOLVED? PLEASE LET ME KNOW. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS ONLY RECEIVING ONE RECALL KIT PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

I HAVE RECEIVED TWO RECALL NOTICES ABOUT AN OIL COOLER TUBE AND POWER STEERING FLUID RETURN TUBE CONTACT. I HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES, BUT THEY HAVE TOLD ME THAT GM WILL ONLY SEND ONE PART EVERY TWO WEEKS, AND THEY HAVE YET TO RECEIVE ANY PARTS FOR THE RECALL. THIS ISSUE NEEDS TO BE RESOLVED. *JS

AFTER COMMUTE OF 35 - 40 MINUTES FROM WORK I PULLED INTO MY GARAGE AND CLOSED THE DOOR DOWN FOR THE NIGHT AS USUAL AND WENT INSIDE . I DID SMELL A SLIGHT BURNING SMELL BUT THOUGHT IT WAS RELATED TO OUTSIDE FRIDGE THAT FAILED. AFTER BEING INSIDE A FEW MINUTES WE HEARD A NOISE COMING FROM THE GARAGE. I WENT TO CHECK IT OUT AND FOUND THE STARTER ON THE JEEP WAS SPINNING ON ITS OWN. MY WIFE NOTICED SMOKE AND THEN FLAMES UNDER JEEP. I MANAGED TO GET JEEP OUT OF GARAGE AND FIRE PUT OUT AND DISCONNECTED THE BATTERY. THE FIRE WAS BASICALLY CONTAINED TO THE AREA AROUND THE STARTER AND RELATED WIRING/HOSES. THE JEEP DEALER PICKED UP THE JEEP AND HAS IT NOW. I CONTACTED JEEP FACTORY CUSTOMER REPRESENTATIVE REP WITH THE SPECIFICS OF THE INCIDENT AND WAS TOLD MY FILE WOULD BE TURNED OVER TO THE "SPECIAL INVESTIGATIONS" DEPARTMENT. I CAN'T IMAGINE WHAT THE OUTCOME OF THIS INCIDENT WOULD BE HAD WE NOT HEARD THE NOISE COMING FROM THE GARAGE OR IF MY COMMUTE HAD BEEN AN ADDITIONAL 20 -30 MINUTES LONGER. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN) AND WAS INFORMED BY THE DEALER AND THE MANUFACTURER THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 04/04/14*LJ UPDATED 04/11/2014 *JS

2012 JEEP WRANGLER SPORT. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER STATED HE CALLED THE DEALER ON JANUARY 16, 2014 TO SCHEDULE AN APPOINTMENT FOR FEBRUARY 7, 2014, WITH A DROP OF TIME OF BETWEEN 7:00 AM AND 8:00 AM. THE DEALER INFORMED THE CONSUMER, THEY WOULD REPAIR THE RECALL ITEM, AND THEN IDENTIFY THE NEEDED PART FOR THE WINDSHIELD WIPER ELECTRONIC REPAIR. AFTER THE PART FOR THE WINDSHIELD WIPER WAS IDENTIFIED, THE CONSUMER WAS INFORMED AN APPOINTMENT WOULD HAVE TO BE MADE TO WORK ON THE WIPERS. THE DEALER INFORMED THE CONSUMER, THEY WOULD HAVE TO KEEP HIS VEHICLE LONGER, TO PERFORM THE RECALL, DUE TO BEING UNDER STAFFED. *JB

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT BECOME AVAILABLE FOR AT LEAST 29 WEEKS. THE MANUFACTURE WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/04/14*LJ UPDATED 04/11/2014 *JS

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PART UNAVAILABILITY. THERE ARE NO FAILURES AT THIS TIME.

I RECEIVED A SAFETY RECALL NOTICE N28 NHTSA 13V-234 FOR TRANSMISSION OIL COOLER TUBE BACK IN AUGUST 2013. CHRYSLER STILL DOES NOT HAVE PARTS TO MAKE THE REPAIR. NOTICE SAYS IT IS A FIRE HAZARD AND LOSS OF TRANSMISSION FLUID WOULD CAUSE SEVERE DAMAGE TO THE TRANSMISSION. I AM UNHAPPY THAT WE HAVE TO DRIVE THE VEHICLE WITH A RISK OF FIRE. I HAVE CALLED MY DEALER 6 TIMES. THEY SAY THEY WILL ORDER THE PART BUT IT NEVER ARRIVES. *TR

SAFETY RECALL N28/NHTSA 13V-234 NOTIFICATION CODE N28 NOTICE RECEIVED APPROX. 4 MONTHS AGO. WENT TO THE DEALERSHIP THIS AM 2/5/2014 TO HAVE THE REPAIR DONE. DEALER SAID THAT THEY ONLY GET ONE PART PER MONTH SO THEY PUT ME ON A WAIT LIST. APPARENTLY THERE ARE 15 AHEAD OF ME AT JONES FORD/CHRYSLER IN WICKENBURG AZ. SO IT LOOKS LIKE A YEAR PLUS WAIT. CAN'T BE MUCH OF A PART REGARDING THE ISSUE SO AM AT A LOSS AT THE DELAY. THE FAILURE HOWEVER CAN RESULT IN A INCIDENT. SOME PRODDING TO GET PARTS OUT TO THE DEALERS MAY BE IN ORDER. *TR

MY WIFE AND I PURCHASED A USED 2012 JEEP WRANGLER FROM A NYS AUTHORIZED DEALERSHIP . AFTER THE VEHICLE WAS BROUGHT HOME WE NOTICED THE HEAD RESTRAINTS ON THE FRONT SEATS WERE NOT THERE . FIGURING THEY MIGHT HAVE BEEN REMOVED FOR CLEANING , OR SERVICE, I LOOKED AROUND IN THE VEHICLE FOR THEM . I DID NOT FIND ANY . I CALLED THE DEALERSHIP AND ASKED IF THEY FORGOT TO ATTACH THEM , AND IF THEY WERE AT THERE DEALERSHIP. AFTER LOOKING AND ASKING AROUND , THEY REPORTED TO ME THAT THE DID NOT HAVE ANY AND THAT THE JEEP WAS SOLD "AS IS" AND THE HEAD RESTS WERE NOT INCLUDED IN THE DEAL . I FOUND THIS OUT AFTER THE DEAL WAS MADE AND DID NOT REALIZE THAT THE VEHICLE DID NOT HAVE THEM , AND FIGURED THAT THIS WAS MANDATED SAFETY EQUIPMENT AND MUST BE INCLUDED BY AN AUTHORIZED , LICENSED NYS DEALER . THEY HAVE REFUSED TO SUPPLY THEM TO ME . IS THIS A VIOLATION ? DO THEY HAVE TO SUPPLY THEM ? IS THIS A SAFETY ISSUE ? WHAT SHOULD I DO ? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2012 JEEP WRANGLER UNLIMITED SPORT; 1ST INCIDENT WITH HOT OIL MESSAGE, RESULTED IN DEALERSHIP FIXING THE RECALL THEY ALL OF A SUDDEN HAD PARTS FOR (THAT WERE ON BACK ORDER FOR MONTHS-AND FOR A RECALL). WHEN I TOLD THE DEALERSHIP I HAD A CASE ID WITH CHRYSLER, THEY CHANGED THEIR TUNE AND HAD THE PART(S). THIS WAS AT 26000 MILES. 2ND INCIDENT: I HAD DRIVEN TO NY FROM SC WITH NO ISSUES WHILE DRIVING. NEXT DAY, COLD START, HOT OIL WARNING. TOOK TO A LOCAL AUTO REPAIR SHOP AND THEY "CLEARED THE ERROR" STATING THERE WAS NO APPARENT CAUSE AND THEY "DIDN'T KNOW WHY" THE ERROR OCCURRED. 3RD INCIDENT: CALLED DEALERSHIP I BOUGHT THE JEEP FROM AND TOLD THE GUY (WHOM I KNOW BY NAME) THAT I WAS HAVING THE SAME PROBLEM, "HOT OIL MESSAGE." HE STATED, "HOT OIL MESSAGE, I DON'T KNOW WHAT YOU'RE TALKING ABOUT!" REALLY??? HE WAS CLEARLY LYING, AND I KNEW RIGHT THEN HE WAS OF NO HELP TO ME. SO, I WENT TO THE NEAREST CHRYSLER IN A TOWN 15 MINUTES AWAY WHERE I HAD MOVED TO AS IT WAS CLOSER ANYWAY...LETTING THE LIAR-PART GO, THINKING THE OTHER DEALERSHIP WOULD SURELY DO THE RIGHT THING. THIS IS AT 34000 MI. THE DEALERSHIP HAS MY JEEP CURRENTLY AND TOLD ME TODAY THAT THE DEALERSHIP I BOUGHT IT FROM WROTE "ADDED COMPUTER TO JEEP," AS THE SUPPOSED FIX FOR THE ORIGINAL ISSUE (RECALL). THE GUY AT THE CLOSEST DEALERSHIP TOLD ME THE COMPUTER WOULDN'T EVEN "TALK" TO HIM SO HE COULDN'T DIAGNOSE THE PROBLEM UNTIL HE FIGURES OUT HOW TO GET THE 1ST COMPUTER TO "TALK" TO HIM SO HE CAN GET TO THE 2ND COMPUTER AND TRY TO DIAGNOSE AN ISSUE WITH THE 2ND COMPUTER. GOT A CALL THIS AFTERNOON THAT IT WAS DRIVEN AROUND TOWN WITH NO PROBLEMS AFTER CLEARING THE ERROR MESSAGE AGAIN. AWAITING FINAL RESULTS NOW. I'M 2000 MILES AWAY FROM BEING OUT OF WARRANTY. RESEARCHING INTERNET REVEALS NUMEROUS ACCOUNTS OF SAME ISSUE WITH MANY PEOPLE BARELY ESCAPING ENGULFED IN FLAMES JEEPS. THIS IS AN ISSUE. CLASS ACTION SOUGHT. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWERTRAIN, STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE VEHICLE COULD NOT BE REPAIRED IN 2013 BECAUSE THEY WERE ALLOWED ONLY ONE RECALL KIT EVERY FOURTEEN DAYS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY SON PURCHASED (LEASED) HIS FIRST NEW VEHICLE (JEEP WRANGLER) IN MID-2012. IT DEVELOPED A PROBLEM WITH THE WINDSHIELD WIPERS AS THEY WILL NOT TURN ON. THIS CONCERNED ME AS THIS COULD BE A SAFETY ISSUE IF HE WERE TO DRIVE THE JEEP IN SNOW OR RAIN. INITIALLY, THE DEALER'S SERVICE DEPARTMENT MIS-DIAGNOSED THE PROBLEM AND WE WERE TOLD THE WIPER MOTOR NEEDED REPLACED. ONCE THAT WAS REPLACED, WE ARE NOW TOLD THE TIPM MODULE IS BAD AND THE PART IS ON NATIONAL BACKORDER. I CALLED CHRYSLER FOR HELP (MINIMAL SUPPORT FROM DEALER AS THEY ASKED ME TO FOLLOW-UP) AND IT APPEARS THE ORDER # THE DEALERSHIP PROVIDED ME WITH WAS FOR THE WRONG PART. NOW, THE DEALERSHIP TOLD ME THEY ARE EXPECTING A SHIPMENT OF THE PART IN MAY, 2014. I CALLED CHRYSLER BACK AND THEY ARE NOW WORKING TO EXPEDITE (AGAIN) BUT IT MAY BE A WEEK BEFORE WE EVEN HAVE A DATE. IN THE MEANTIME, IT IS UNSAFE TO DRIVE THE CAR AND THE DEALERSHIP WILL NOT OFFER A LOANER. INSTEAD, THEY ASKED ME TO CONTACT CHRYSLER TO COMPLAIN ABOUT THIS TO TRY TO EXPEDITE THE PART. *TR

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS ONLY RECEIVING ONE PART EVERY TWO WEEKS. THE CONTACT FELT THAT BECAUSE THE FAILURE WAS REPORTED JUNE 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2012 JEEP WRANGLER. THE CONTACT STATED THAT IN LATE JANUARY 2014, HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ). THE CONTACT STATED THAT HE CONTACTED THE DEALER WHO MENTIONED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.