2025 Kia Niro Steering Problems

I visited Car Pros Kia Tacoma for a wheel alignment on my 2025 Kia Niro EV. After the service, I was told the alignment was completed correctly and I was given a printout showing all values in the green. However, the vehicle did not feel stable or safe to drive afterward. The steering felt off, and the car did not track straight. Because the vehicle felt unsafe, I took it to Firestone the next day for a second opinion. Firestone performed a full alignment check and their “before” measurements showed that the alignment was significantly out of specification, including major issues with front toe, rear toe, and thrust angle. These values were far outside normal ranges and could affect handling and safety. Firestone then corrected the alignment, and their “after” measurements showed the vehicle was properly aligned and driving normally again. Their report clearly shows the difference between the unsafe alignment I received from Kia and the corrected alignment they performed. In summary: • Kia performed an alignment that was not actually within proper specifications. • I was told the alignment was correct when it was not. • The vehicle felt unsafe to drive after Kia’s service. • Firestone’s diagnostic confirmed the alignment was significantly off. • Firestone corrected the alignment and the vehicle immediately drove normally. I am filing this complaint because the dealership returned my vehicle in a condition that affected its stability and safety, and the documentation from Firestone clearly supports this.