2012 Kia Optima Complaint Log

Vehicle was broken into and stolen…steering wheel column damage, wheel locked, wreck…usb cord used to crank car..police report filed #2209013764ME

The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Optima. The contact stated that while operating the vehicle, the passenger’s side air bag warning light remained illuminated. The vehicle was examined by an independent mechanic who diagnosed that the air bag sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 127,000.

We noticed the steering seemed loose and at 80 MPH there was a serious vibration in the steering column. We noticed there was a service bulletin on the problem on the internet, but our car was 8 months past the 10 year limit on what KIA would cover. Our car has 123,000 miles on it. Our dealer, KIA of Billings Montana fixed the problem, but it cost us $610. I believe KIA should have notified us of the problem long ago and fixed it. The vibration has been happening for some time, but we thought it was just tires out of balance or an alignment problem. We had the tires aligned and tires rotated and balanced, but still had the problem. If the government or KIA knew about the problem, they should have warned us long ago, even if we had to pay for the repair.

The contact owns a 2012 Kia Optima. The contact stated that while driving at 30 MPH, the contact pressed on the horn, and the horn failed to function as intended. No warning lights were illuminated. The contact stated that on a separate occasion, upon starting the vehicle and attempting to adjust the driver’s side mirror, there was an abnormal clicking sound coming from the side-view mirror motor. The contact stated that several days later, the abnormal clicking sound ceased, and the driver’s side mirror failed to function as intended. On a separate occasion, the passenger’s side mirror motor was making an abnormal clicking sound. Several days later, the clicking sound ceased and the passenger’s side mirror failed to function as intended. No warning lights were illuminated. The contact stated that while attempting to close the sunroof, the motor failed to function as intended and the sunroof was half closed. The contact had to place a tarp over the sunroof to protect inside the vehicle from the elements. No warning lights were illuminated. Recently the vehicle received maintenance and there was an abnormal knocking sound coming from the engine. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that while driving at slow speeds, the vehicle stalled. The contact was able to coast to the side of the road. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that an unknown part had failed in the engine. The contact was unsure what part of the engine had been replaced. The failure recurred, and the contact had safety concerns about the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

After the rod bearing engine replacement was preformed. My engine light came on a few days after picking it up from dealer. I immediately reported it to the dealer that I need to bring it in mainly for smog check, and no response. 2 weeks later I told them about it again. No response. 3 weeks later began a fuel smell and I immediately reported that as the smell got stronger. No response. 3 days later the fuel smell was really bad and I was really worried about a fire. This time I called general manager and he never provided any advice or return call. 3 hours later the engine caught on fire. Car is totaled and I could of been seriously injured. I sent pictures and thanked them for their negligence. He finally gave me a phone number for consumer affairs. showed no remorse and claimed that the new engine they just put in has no warranty and they are not responsible. If they would of directed me to bring back in. Or bring it somewhere. Or tell me not to drive it. But completely ignored me. And had the nerve to let me know that was their 4th fire this week. Kia management needs to step it up. I was denied a loaner or rental. And they will try to get back to me by Friday. You must put a stop to this behavior asap!

There is a leak around the fuel tank with a significant fuel smell coming inside the cabin. amount

I am original owner of car. I recently noticed the car start to burn oil at a dangerous rate. The car ultimately at one point stalled in an intersection with my daughter driving. The mechanic stated the solenoids were clogged. There are no oil leaks. There was a recall for certain types of engine issues for this car but I never received a recall. The dealer states there is nothing they can do.

Vehicle suddenly cut off and lost power. Upon cutting back off check engine was blinking as well as oil light. Was left to sit over night as it wasn’t safe to drive home and would not restart. The following morning the car started but was hesitant driven less than 20 miles home which struggled to accelerate and check engine light was illuminated along with oil light coming on . Oil was in the car at the time. Parked in front of home additional oil added oil light then oil light cut off until ac is turned on . Car was turned on and sitting and a knocking noise began . Left to sit the next day then taken to jiffy lube where a reading came on the scanner that it was the crank shaft was then ordered to go to a repair shop where it was diagnosed the engine is blown and that oil was basically being burned even with a maintain of oil changes therefore this caused metal to metal contact . The engine is now seized up and the vehicle is sitting outside of home. Vehicle is unsafe to drive upon further research cars 2011-2019 with the same engine have caught fire or failed . Due to this there is now a class act suit theta ii with Kia .

Engine light keeps flashing and car stalls and will not go over 45 mph. One incident happened on a busy highway as merged on and was almost hit by a tractor trailer from behind.

I had a recall on my engine back into 2018. They replaced my engine due the engine block being defective. Check engine light came before it stalled out. Now currently the vehicle is undrivable due to the head gasket blowing out on same engine that was replaced. They're telling me there's warranty on the engine they can't fix it.

The contact owns a 2012 Kia Optima. The contact stated that while parking the vehicle, the gear shifter was shifted into park; however, the message to shift to park was displayed. In addition, the contact stated that there was a delay while shifting gears. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the vehicle was taken to several dealers, and the failure was not duplicated. The contact was informed by one dealer that the transmission needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact researched and determined that the failure was related to the TCM failure. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

The contact owns a 2012 Kia Optima. The contact stated while driving at 55 MPH, he heard an abnormal grinding sound coming from the engine. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the warranty had expired. The failure mileage was approximately 45,000.

My vehicle has been smelling like fuel inside of the vehicle and cannot take it to a kia dealership due to them being backed up. There are no visible leaks inside or outside of the vehicle but it is unsafe to inhale fuel and every time i fill it up, the smell gets stronger.

MDPS Flex Coupling for steering needs replacement. Not covered by the 10 year warranty because it was 6 months late

MDPS Flex Coupler worn out & caused play in steering wheel.

The steering wheel flex coupler is defective. There is a loud clicking sound when turning the steering wheel. Kia currently does not offer free repair since out of warranty. I am hoping they will instead offer a recall. Thank you.

The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated that his wife was driving the vehicle at approximately 35 MPH when she was she flagged by another driver that her vehicle was emitting flames under the vehicle on the front driver's side near the wheel well. The contact stated his wife was not aware of any warning lights and pulled the vehicle over and stopped. The contact stated the fire department was on scene and extinguished the fire. The vehicle was towed to a local dealer, the contact had no information on the diagnosis by the dealer. The vehicle was repaired. The failure mileage was approximately 116,000. The contact related the fire to the current NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that the vehicle was recently returned to the dealer due to engine failures. VIN tool confirms parts not yet available.

I took my car in for the air bag recall in 2018. When I picked up my car the air bag light was on. I called the Kia service line and they told me the light should go off on its on. So I drove home. I drove to work and back home and the light was still on. So I called the Kia service again and they told me to bring in the vehicle which I did. They checked and told me that they had no way of turning off the light. So I just drove home thinking everything was ok. Fast forward 2022, I had a seperate problem that forced me to take my car back to the kia service shop. They checked things in my car and I was shocked to learn that my air bag would not work in case I was in an accident. I told them this light has been on since after they did the air bag recall work but I did not feel supported here. the price tag to fix it is $1470.65. I feel that I am being treated wrong here because their initial work caused this light to turn on and they told me it was not related but now this vehicle check says it is a big concern if it is not fixed. I drive my three children to school in this vehicle. I am afraid for them and myself. I don't know what to do. This was part of the air bag recall and they caused this light to turn on and they need to fix it for me.

My car caught on fire while driving from somewhere near the engine. The fire was so severe that fire department nor my insurance company were able to determine cause of fire and I’d only had vehicle for 45 days, it was a single owner with no accidents and maintained its entire life up to that point. I am requesting someone to examine vehicle and tell me how this possibly happened.

I had went out of town and when driving back home the car start stalling and I pulled over to the side of the road. I tried to start it again but it wouldn’t start. After waiting on the side of the road for two hours I got the car pulled to a car shop. After they checked it the man told me that my motor was gone and I would have to get another one. I had called the Kia place about the recalls 3 weeks earlier and I haven’t heard back from them.

Blown engine

I was driving my 2012 dia optima approximately 55 mph and without warning the engine died killing power to steering and brakes.....tried starting it back up heard the fuel pump kick on good ground all the basics then I began to google possible issues and saw there were serious engine issues where the car either spews high pressure gas and potentially catches fire or bearing wear where the engine will shut off without warning.....I typed vin in said my vehicle was part of the theta II GDI engine recall so I called the 800 number where they told me that there were 2 recalls that needed to be done "before" the engine fails and that my vehicle had only had one of the two so I would have to pay to have it towed (315$) to local dealership to have diagnosed and tech line opened. I dropped it off on Saturday the 28th of may and was told due to holiday weekend it would be Tuesday the 2nd they would call well finally yesterday june 15th they finally called and the fella told us it wasn't covered and it would cost 8000$ for them to put an engine in or I could sell it to them for 300 or 400$. I called corporate immediately after speaking with ole dude the lady asked what the diagnostic came up with because my car is covered under lifetime warranty for the bearing issue in fact and doesn't matter about the fuel issue. She seems to think that he never even put on diagnostic machine she tried calling him 4 times from headquarters and was ignored each time. They never tried contacting me which was a registered owner or my wife who is now and even as far back as my little brother who I bought the car off of it was still registered in original owners and according to what I read they were supposed to actively seek out vehicle owners through registration etc because of danger and then in my opinion dude tried to hustle me knowing the car was actually covered telling me no and giving 400 then turn it in get new motor and make 10k....I did not smell fuel when I popped hood so I know

The contact owns a 2012 Kia Optima. The vehicle was previously serviced at the dealer under NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle would not accelerate above 35 MPH. Additionally, the vehicle inadvertently shifted into limp mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

I was driving down the highway going 75 mph and all of a sudden my car tells me pull over safely do not drive and it shut down while I'm driving. It never turned back on. It started smoking and you could see orange light coming through the vents. I was stuck on a [XXX] bridge for 4 hours and I missed court that day. I called Kia and they came to pick up my car. They said it was free because my car has been recalled but ever since they've had it, they stop answering my phone calls and emails and now they are trying to charge me 5000 to get my car back and fixed. Before any of this happened, I noticed an oil leak at the gas station but was unsure whether it came from my car or not. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact's daughter owns a 2012 Kia Optima. The contact stated that her daughter inserted the key in the ignition and attempted to start the vehicle, but the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had failed. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The failure mileage was unknown. The VIN was unavailable.

The shifter cable came off during the car was on motion in my driveway..and unable to put it in PARK. My driveway has quite inclining uphill.. imagine if the car would roll back .. or simply the fact it worries me if that could happen somewhere away i would totally get stranded.. upon google i was able to confirm that KIA using the cheap parts and this happened to others also.. My boyfriend was able open gear console cover and snapped the cable ring back ...KIA should replace this part ASAP. BTW .. this was the second time it happened within a year

The contact owns a 2012 Kia Optima. The contact stated while driving approximately 65 MPH, the vehicle started to stall. The check engine, oil, and battery warning lights were illuminated. The contact pulled over safely to the side of the road. While attempting to restart, the vehicle failed to start. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine had seized. The vehicle was not repaired. The vehicle was then towed to her residence. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.

Kia started losing power on freeway was able to pull over then it died and wouldn’t start back up motor seized up battery is good electrical is good it’s a push start and engine won’t crank or turn over or nothing

Engine replaced under the recall campaign after failure and have had issues since with the car wanting to start. Turns over several times before finally getting it to start. Fuel pump and fuel line replaced out of pocket as well as a sensor out of pocket and still having the same issues intermittently then today while driving approximately 35 to 40 MPH the car just shuts off in the middle of the highway in morning traffic and almost caused an accident, without warning. Still took several times to crank before car finally restarted and made it maybe 4 miles before shutting off again while driving without warning and then smelled as if something was burning. Car has had scheduled maintenance as advised by KIA for warranty on motor but if something is not done about all of these same complaints then someone is going to get killed. Very unsafe!

MY 2012 PEARL WHITE KIA OPTIMAS PAINT IS PEELING IN VARIOUS AREAS. LARGE AREAS OF PAINT WAS JUST MISSING WITHOUT PREVIOUS CHIPS. MY VEHICLE LOOKS HORRIBLE AND IS STARTING TO RUST IN SOME PLACES. BELOW YOU WILL FIND AN UPLOAD OF THE LARGEST PEEL ON MY VEHICLE, HOWEVER THERE ARE MORE!!

2012 Kia Optima Engine oil lights flickers on slowing .. I have checked the oil and the Filter they look excellent and to the correct level.

The contact owns a 2012 Kia Optima. The contact stated while driving approximately 20-25 MPH, the vehicle stalled inadvertently in the middle of the highway. The contact was unable to restart the vehicle after several attempts. The check engine warning light was illuminated. The contact was able to push the vehicle to the side of the road with the assistance of the Police Officers. The vehicle was towed to the contact’s residence. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 248,000.

The speedometer quits working, the car will not shift into gear after parked and turned off, all the dash lights come on. You have to hit the reset button on the gear shift to get the car to do anything.

The white Pearl paint on my 2012 Kia optima ex is peeling all over the car. There are 4 spots that are peeling and getting worse. I’ve read numerous online forums about this issue and there is a latent defect with the paint

The anti lick brake symbol is showing on my dash board this has happened for about 4 weeks

available for inspection front door latches, Driver and passenger, stick in down position and prevent closing of doors to latch. Someone who does notice could have a collision, be ejected, suddenly suprised and crash, break latches permanently. I contacted kia dealer, they said on Soul was recalled for same problem. Inspected by my insurance broker. Passenger side was December 2021, and driver side latch gave out june 2022.

Was driving on freeway, at 75 mph when the engine seized with no warning

Knocking on the engine began and car stopped suddenly. Smoke started coming out of the engine bay and also from the vents inside. Severe engine knocking when accelerating. Smoke all over inside detected and very scary situation arose.

My car was put down for a recall awhile back i took it to kia because i was recently have a problem with it so i thought it could be the recall, but it wasn’t i told them since my car has already been there 2 weeks can they just replace the recalled engine they said no they wouldn’t do it unless my car actually malfunctions so they put a knock sensor and updated my vehicle ever since then i’ve been having problems and my car sometimes on the high way will not accelerate and will stall and jerk badly which is EXTREMELY DANGEROUS also recently my car is malfunctioning error “ old codes “ which didn’t make sense to me or the repair service people at KIA

We have tried numerous times to get Vanguard Kia in Arlington, TX to address the recall on the engine. They have only updated a short term fix which is a software update. It will be 2 years in October that we have been trying to get the recalled engine replaced. They updated in their system that they replaced the engine but the same old engine still remains in the vehicle. They have charged us for many other repair issues and now tell us they don’t know what is wrong with the vehicle and can offer no solutions. We have repeatedly asked for them to correct their error and they refuse. I believe individuals working for the dealership may have fraudulently reported addressing the recall engine and may have kept it. We have reached out to Kia and have not heard a response. Is this legal?

While driving approximately 55 mph, the vehicle produced a grinding noise then lurched a few times every couple of minutes and then the engine shut down. Luckily I was able to safely coast to a stop while going downhill and stop the vehicle at the side of the road. Turned the engine off, waited one minute, then pushed ignition button. Hybrid system started but engine did not. Shifted to Drive, pressed accelerator, but vehicle would not proceed. Turned everything off and waited five minutes. Pushed ignition button and hybrid system and engine started and shifted to drive. Vehicle would drive at underpowered speed and was able to drive 2 miles home at 35 mph. As I drove into driveway, the engine shutdown again. This occurred just a few hours ago, so it has not been serviced by anyone.

Every time i stop at a light my car starts to shake and vibrate. Now the check engine is on and my car is making weird noises, going at higher speeds

My engine failed. Dick Withams here in Waterloo, IA was paid by Kia to replace engine for free due to my warranty. Dick Withams rushed the process and allowed me back on the road with no coolant plug( which was detected immediately) I returned the car and Dick Withams attached a plug so my coolant wouldn't spill over on the ground. Every time I pressed my brakes THERE WAS A HORRIBLE SOUND LIKE MY DRIVE AXIAL WAS NOT PUT TOGETHER WHEN Putting the engine back. Kia is allowing Mechanics to fix these recalls of MAJOR SAFETY ISSUES FOR myself and my family. I then returned vehicle to Cedar Falls, IA Dick Withams to fix issue Friday morning. They have yet to communicate anything with me. Now I'm just without a vehicle even though it's covered under warranty. It should be against the law for the car dealership to return a recalled engine without driving the car to see if they rushed the service and failed to put vehicle back together CORRECTLY.

I was driving on the highway and suddenly lost acceleration, the check engine light began flashing. The car went into limp mode. I got it to an auto parts store and had them put it on the scanner. It is showing code P1326. I have it scheduled to be assessed at Kia. Research on this code with the Kia says, it could need a system update, knock sensor replaced, or the engine replaced. Kia does have a recall out for this issue but my car doesn’t currently fall under the recall. My car has always been mechanically maintained at appropriate intervals by Kia. This is a problem.

Driving to work on I40 West during traffic hour which was about 7:50am my car just started loosing speed and I had to pull off on the left side of the road. Car did not turn back on. Had my car towed to the mechanic and he states it was the engine. Kia replaced my engine not even 3yrs ago because of a recall.

My car lost power going 70mph and the engine light came on. I had it scanned and the code was P1326. Now my car will not move. This was a reported recall on Kia Optima from years 2011-2014. My car is a 2012 Kia Optima. I called dealership and they said my VIN is not under this recall but I am having the same exact problem as the recall reported in 2018.

My car keeps overheating when left in park and at an idle state. This problem occurs everytime I am in park at idle for more than 4 min. This has occured since the time I have purchased the vehicle.

The contact owns a 2012 Kia Optima. The contact stated while driving 10 MPH, the passenger’s side door opened inadvertently. The contact mentioned that the failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the latches needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,301.

The brake light stays on.. causing the battery to drain. Even the vehicle is completely stopped / ignition off.