NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2004 Kia Sorento. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT BOTH REAR DOORS HAVE CORROSION ON THEM AND HAVE CAUSED PIECES OF RUST TO FALL OFF WHEN THE DOOR WAS OPENED. THE DEALER CONCLUDED THAT THE FAILURE WAS CAUSED BY THE ENTRANCE OF ROCK CHIPS. THE VEHICLE WAS REPAIRED AT AN EXPENSE OF $70.00 BY USING A BLACK SPRAY TO ELIMINATE THE CORROSION. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 63,000.
FRONT PASSENGER TIRE TREAD CAME OFF WHILE DRIVING DOWNHILL ON A MOUNTAIN ROAD AND CAUSE PASSENGER AIRBAG TO DEPLOY, WE WERE LUCKY CAR DID NOT ROLL OVER AND WE ALL WERE KILLED. BRIDGESTONE IS THE TIRE MANUFACTURER (DUELER 684, P245/70R16) AND WHEN I DO A WEB SEARCH ALL KINDS OF INFORMATION COMES UP WITH RECALLS BUT COULD NOT FIND MY TIRE TYPE BUT FOUND ALL KINDS OF BLOGS WITH PEOPLE COMPLAINING ABOUT MY TYPE OF TIRE AND THE TREAD COMING OFF. *TR
COOLING SYSTEM FAILURE CAUSE BLOWN ENGINE WITHOUT ANY WARNING. *TR
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE CRANK SHAFT PULLEY HAD TO BE REPLACED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE CONTINUED TO OCCUR. THE FAILURE OCCURRED THREE DIFFERENT TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,500.
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 60 MPH THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED HE USED THE WRONG STEERING FLUID IN THE VEHICLE, WHICH CAUSED THE FAILURE. THE CONTACT EMAILED THE MANUFACTURER AND WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 60,000.
RECENT (6 MO. AGO) PURCHASE OF A 2004 KIA SORRENTO. AT TIME OF PURCHASE APPROX. 75,000 MI. LOGGED. TIRES APPEAR TO BE IN VERY GOOD.CONDITION. WITHIN A MONTH OR TWO OF PURCHASE, IT BECAME OBVIOUS THAT THERE WAS A TRACTION PROBLEM ON WET OR EVEN SLIGHTLY WET ROADS. AS OF TODAY, DEC. 10, 2008, I HAVE SKIDDED TWICE AND "FISHTAILED" ONCE, GOING VERY SLOWLY (20 MPH OR LESS) TODAY IT WAS BARELY SPRINKLING AND AS I LITERALLY CREPT AROUND A CORNER, THE CAR UNEXPECTEDLY BEGAN TO SWERVE AND FISHTAIL. IT WAS A LITTLE SCARY AND I'M SURE THE PEOPLE BEHIND ME FREAKED ME OUT... DESPITE MY SURPRISE, I TRIED NOT TO JERK THE WHEEL . THE CAR STRAIGHTENED UP AFTER A FEW TAIL END SWISHES BACK AND FORTH. I HAVE SEARCHED THE INTERNET RECENTLY AND HAVE SEEN CONSUMER REFERENCE TO "POOR TRACTION ON WET SURFACES" (UNDERSTATEMENT). I HAVE MENTIONED IT TO A KIA REPAIR SHOP, BUT WAS TOLD TO MAKE AN APPOINTMENT AND BRING IT IN. SINCE I DO NOT HAVE THOUSANDS FOR A MAJOR SUSPENSION (OR ?) REPAIR, I HAVE BEEN PRAYING FOR DRY WEATHER. I HAVE ALSO HEARD AND FELT STRANGE NOISES WHEN THE VEHICLE WAS ACCIDENTALLY SWITCHED TO 4 WHEEL DRIVE, BUT IT IS NOT APPARENT WHEN IN 2 WHEEL DRIVE. AND, THE TRANSITION FROM ONE GEAR TO ANOTHER IS NOT SOOTH AND IS A LITTLE SLOW. ANYWAY, THE MAIN ISSUE IS SKIDDING ON WET ROADS. I AM VERY SURPRISED THERE HAS NOT BEEN SOME KIND OF SAFETY ALERT OR RECALL. THANKS FOR LISTENING. THERESA ARNEY *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING IN A SNOW STORM AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A PINE TREE. THE FRONTAL AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. HE WAS WEARING HIS SEAT BELT AT THE TIME OF THE CRASH, BUT HIS HEAD STILL STRUCK THE WINDSHIELD. THE CONTACT WANTS TO KNOW WHY THE AIR BAGS FAILED TO DEPLOY DURING THE HIGH SPEED CRASH. THE FAILURE MILEAGE WAS 43,000.
I HAVE A 2004 KIA SORRENTO WITH 57,000 MILES. I HAVE OWNED IT FOR 2 YEARS. THE HEADLIGHTS AND BRAKE LIGHTS CONTINUOUSLY GO OUT. I HAVE REPLACED EACH HEADLIGHT 4 TIMES IN THE PAST YEAR AND THE BRAKE LIGHTS HAVE BEEN REPLACED 5 TIMES IN THE PAST YEAR. THIS IS A SAFETY HAZARD AS I NEVER KNOW WHEN MY BRAKE LIGHTS ARE OUT UNLESS SOMEONE STOPS AND TELLS ME. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT ANTIFREEZE WAS LEAKING FROM THE TANK ASSEMBLY RESERVOIR. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY REPLACED THE TANK ASSEMBLY. THE FAILURE AND CURRENT MILEAGES WERE 77,600. UPDATED 09/15/08 *BF THE CONSUMER STATED THE ENGINE COOLANT STORAGE TANK WAS MADE OUT OF PLASTIC. UPDATED 09/17/08. *JB
I PURCHASED MY CAR THREW A LOCAL DEALERSHIP AAP. 8 MO. AGO IT HAD 27,000 AT THE TIME OF PURCHASE. ON 8-4-08 THE VEHICLE HAD 34,000 MILES. I WAS DRIVING AT A SPEED OF APP.40 MI. AN HOUR WHEN THE CAR STARTED SMOKING FROM THE ENGINE THE SMOKE GOT THICKER . I QUICKLY PULLED OVER INTO A SMALL PARKING LOT SHUT OFF THE CAR + JUMPED OUT OF THE CAR WITH MY SON. IN A MATTER OF SECONDS THE CAR WAS IN FLAMES. AFTER THAT THERE WAS A HOSE THAT FELL DOWN UNDER THE CAR + WAS SHOOTING FLAMES FROM THAT TOO. THE FIRE DEPARTMENT CAME + PUT IT OUT. THE DASH WAS CAVED IN .THE CAR WAS TOTALED. I REPORTED THIS TO THE DEALERSHIP + KIA CORPORATION. THEY LISTENED TO MY COMPLAINT WITH NO RESULT AND WOULD NOT TAKE ANY RESPONSIBILITY FOR. IT . BUYERS BEWARE. *TR
MY SISTER PURCHASED THIS VEHICLE NEW AND HAS HAD NOTHING BUT PROBLEMS WITH IT AND PROBLEMS WITH DEALERSHIP/KIA HONORING THEIR 10 YEAR/100,000 MILE WARRANTY. SHE PURCHASED THIS VEHICLE BELIEVING SHE WOULD BE DRIVING A QUALITY VEHICLE (ADVERTISING 10 YEAR/100,000 MILE WARRANTY SHE ASSUMED IT MUST BE OF HIGH QUALITY BECAUSE WHO WOULD OFFER THAT KIND OF WARRANTY IF IT WAS JUNK....WRONG!) SHE HAS HAD NOTHING BUT STRESS, FINANCIAL EXPENSE, LOST WORK TIME, AND A BATTLE OF HER LIFE TRYING TO SEEK CONSUMER JUSTICE...DEALERSHIP, KIA MOTORS, LEMON LAW REQUIRES A PART TO FAIL FOUR TIMES, ATTORNEY GENERALS OFFICE, CONCILIATION COURT, WRITING TO RUUKIVINA, OBERSTAR, AND MOST RECENTLY AMY KLOBUCHAR...ALL FAILED. NO ONE HAS SAID THAT THEY WILL INVESTIGATE KIA AND PROTECT THE CONSUMERS FROM THIS FRAUDULENT AUTOMOBILE MANUFACTURER. WHY? THE PROBLEMS SHE HAS HAD WITH HER VEHICLE CONSIST OF RUST ON THE TAILGATE AND REAR DOORS JUST A FEW MONTHS AFTER PURCHASING, ALL KINDS OF ELECTRICAL PROBLEMS FROM HEADLIGHTS AND TAIL LIGHTS BURNING OUT NUMEROUS TIMES, THE DIGITAL DASH FOR RADIO AND HEATER GOING BLACK, THE HEATER NOT WORK, A RELAY SWITCH FOR FAN FAILED, FOAM BETWEEN WINDSHIELD AND FRAME COMING OUT TAPPING ON THE WINDOW, A PROBLEM WITH THE COOLANT RESERVOIR, THE REAR DRIVESHAFT FAILED, THE TRANSMISSION HAD TO BE REPLACED AND MOST RECENTLY THE TRANSFER CASE. SAFETY ISSUES AND CONCERNS WOULD BE WITH TAIL LIGHTS AND HEADLIGHTS BURNING OUT PREMATURELY AND FREQUENTLY AND THE CRANKSHAFT BOLT BROKE CAUSING TO LOOSE ALL ABILITY TO STEER THE VEHICLE. THERE ARE PROBABLY OTHER PROBLEMS SHE HAS HAD WITH THE VEHICLE BUT I DO NOT RECALL AT THIS TIME. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED AND THE VEHICLE SHUT DOWN. THE VEHICLE WAS TOWED TO THE DEALER AND THEY DIAGNOSED THAT THE RADIATOR WATER OVERFLOW CONTAINER CRACKED. AS A RESULT, FLUID LEAKED AND OVERHEATED THE ENGINE, WHICH CAUSED IT TO FAIL. THE ENGINE WILL NEED TO BE REPLACED AT THE COST OF $11,000. THE VEHICLE HAS OVER 60,000 MILES; THEREFORE, THE MANUFACTURER WILL NOT ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
ON MONDAY, 06-30-08, AT ABOUT 1400 HOURS, I PARKED MY VEHICLE A 2004 KIA SORRENTO 4X4 EX WITH APPROX. 80,000 PLUS MILES. SHORTLY AFTER PARKING THIS VEHICLE I ENTERED A BASKIN AND ROBINS TO HAVE AN ICE CREAM CONE. I WAS INFORMED BY FRANTIC PASSERBY'S THAT A VEHICLE WAS ON FIRE. I TOOK A LOOK OUTSIDE AND WAS SHOCKED TO SEE THAT MY VEHICLE MENTIONED ABOVE WAS SMOKING AND FLAMING UP. THIS FIRE APPEARED TO START ON THE PASSENGER SIDE OF MY VEHICLE NEAR THE POWER STEERING PUMP AND ALTERNATOR. MY VEHICLE HAD BEEN OPERATING FINE UNTIL THIS INCIDENT OCCURRED AND ONLY WENT TO THE DEALERSHIP FOR ROUTINE SERVICING UNDER WARRANTY. THE HONOLULU POLICE AND FIRE DEPARTMENTS WERE NOTIFIED AND REPORTS DOCUMENTED UNDER HONOLULU POLICE DEPARTMENT REPORT #08-242969 AND THE HONOLULU FIRE DEPARTMENT REPORT #24891. FIRE AND POLICE OFFICIALS INFORMED ME THAT A POSSIBLE FUEL LINE MALFUNCTION IS A POSSIBILITY BUT CAUSE OF THIS INCIDENT IS UNKNOWN AT THIS TIME. *TR
WE HAVE HAD 4 INSTANCES WITH THE SAME ISSUE IN THE FIXING THE PULLEY CRANK SHAFT. JUNE 30, 08, (RECALL) OCTOBER 6, 09, AUG 10, 10 AND ONCE AGAIN SEPT 18,12. THIS IS THE SAME ISSUE THAT CAUSES YOU TO LOOSE STEERING WHILE DRIVING WITH APPARENTLY NO WARNING. I FIND THIS EXTREMELY TROUBLING AS WE HAVE A NEW DRIVER LEARNING WITH THIS CAR. WE ARE LUCKY TO REPORT THAT THERE HAVE BEEN NO ACCIDENTS OR DEATHS BUT I THINK IT IS A VERY DANGEROUS SITUATION THAT WILL SOON HAPPEN. THE DEALER WAGNER KIA OF SHREWSBURY,MA FEELS THAT IT IS NOT AN ISSUE AND IS JUST FROM WEAR AND TEAR. 4 TIMES FOR THE SAME PROBLEM? OBVIOUSLY KIA HAS NOT FIXED THE PROBLEM CORRECTLY. IT ANGERS ME THAT KIA IS NOT TAKING THIS SERIOUSLY. WE DRIVE OUR CHILDREN AS WELL AS OTHER CHILDREN IN THIS CAR AND COULD OF HAD SERIOUS TO FATAL INJURIES. FROM THIS BOLT SHEARING OFF IT HAS ALSO CAUSED OTHER MAJOR DAMAGE TO THE CAR THAT WE HAVE ALREADY HAD FIXED. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT LOST CONTROL OF THE VEHICLE AND IT SPUN OUT OF CONTROL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE CRANKSHAFT BOLT BROKE OFF IN THE ENGINE, THE PULLEYS FELL OFF AND THE TWO BELTS BROKE. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE VEHICLE HAD BEEN REPAIRED ALREADY. THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN REPAIRED AGAIN. THE CONTACT REFERENCED A MANUFACTURER'S RECALL FOR THE CRANK SHAFT BOLT. THE VEHICLE WAS INSPECTED AND THE DIAGNOSIS WAS A DEFECTIVE CRANKSHAFT SENSOR. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS 108,850.
I PURCHASED A 2004 KIA SORENTO IN JULY 2004, HAD A FEW PROBLEMS SUCH AS BRAKES WEARING OUT TOO SOON AND THINGS LIKE THAT BUT THE DEALERSHIP WAS GREAT TO MAKE THE REPAIRS AT NO COST. ON MAY 13, 2008 WHILE SITTING OUT A STOP SIGN IN MY NEIGHBORHOOD THE ENGINE BEGAN MAKING A VERY LOUD BANGING NOISE AND THEN STALLED. THE CHECK ENGINE LIGHT CAME ON AND MY IMMEDIATE FEAR WAS THE ENGINE HAD BLOWN. I KNEW THE OIL AND PREVENTIVE MAINTENANCE SERVICE WORK HAD JUST PERFORMED AND NOW THE SERENTO HAD 61K MILES ON IT. I HAD A WRECKER TRUCK TOW THE SERENTO TO THE BAYWAY KIA DEALERSHIP (HOUSTON) WHICH IS WHERE I HAD SERVICE WORK DONE BEFORE. THE NICE SERVICE MANAGER NAMED "JOE' HAD THE ENGINE INSPECTED AND FOUND THE ENGINE FAILED BECAUSE OF A ITEM FALLING OFF THE FUEL INJECTOR INTO A CYLINDER, THUS BLOWING THE ENGINE. "JOE" ADVISED THE ENGINE REPAIR (REPLACEMENT) WOULD BE COVERED UNDER WARRANTY BECAUSE OF A KNOWN DEFECT. NOW IT HAS BEEN 3 MONTHS, STILL NO REPAIR, BAYWAY KIA IS NOW OWNED BY A DIFFERENT COMPANY, THUS "JOE" IS NO LONGER THERE, AND THE KIA DEALERSHIP KEEP STALLING ON THE REPAIR. THEY ONLY HAVE ONE CERTIFIED MECHANIC WHO HAS BEEN SNOWED UNDER WITH WORK. THIS ENTIRE WEEK THE CERTIFIED MECHANIC IS ON VACATION AND TWENTY-FIVE (25) CARS IN THE REPAIR SHOP WAITING ON HIM... HUMMM.... THEY BASICALLY REFUSED TO ALLOW ME TAKING IT TO ANOTHER DEALERSHIP BECAUSE THEY HAVE THE ENGINE TAKEN APART AND ORDERED THE REPLACEMENT PARTS. WHAT GOOD IS A 100K WARRANTY IF THEY KEEP THE VEHICLE FOR MONTHS AND MONTHS, WHILE I STILL PAY THE FINANCE COMPANY? *TR
THEY HAD A RECALL AND A LAWSUIT ON THE KIA FOR THE PULLEY BOLT KEEPS BREAKING AND I NEVER GOT A NOTICE AND MINE KEEPS BREAKING AND KIA WON'T DO ANYTHING ABOUT IT.
I BOUGHT MY 2004 SORENTO NEW. IN MAY 2008 AND AT 64,000 MILES THIS YEAR THE WATER PUMP STARTED LEAKING. I TOOK IT INTO THE LOCAL KIA DEALERSHIP AND THEY SAID IT WAS UNDER A RECALL AND REPLACED IT. THEY ALSO RECOMMENDED A TIMING BELT CHANGE AT THAT TIME AND I DID THAT TOO. AFTER I LEFT THE DEALERSHIP AND DROVE INTO MY GARAGE, WATER WAS POURING OUT FROM UNDERNEATH THE PASSENGERS SIDE TIRE, WHERE THE RESERVE TANK WAS. I TURNED AROUND TOOK IT RIGHT BACK AND SHOWED THEM. THEY SAID IT WASN'T ANYTHING THEY DID TO BUST IT, IT MUST OF BEEN THAT WAY ALREADY. I INFORMED THEM THAT I KNOW IT WASN'T THAT WAY BECAUSE I HAD BEEN POURING TONS OF WATER IN IT UNTIL I COULD GET MY CAR IN FOR THAT APPOINTMENT SINCE THE WATER PUMP WAS LEAKING AND THE LEAKING BEFORE WAS COMING FROM THE CENTER OF THE CAR, NOT BY THE TIRE. I ALSO INFORMED THEM, THAT I KNEW THEY BUSTED BECAUSE THEY HAD TO PUT PRESSURE ON THE WATER PUMP LINE TO TEST IT AND THEREFORE IT WAS THERE FOUGHT. THEY STILL SAID EVEN THOUGH THEY DIDN'T DO IT THEY WOULD GO AHEAD AND REPLACE IT FOR FREE. WHY DO THEY NOT WANT TO OWN UP TO IT TO BEGIN WITH? IF I HAD NOT MADE A SCENE IN FRONT OF THEIR OTHER CUSTOMERS THEY WHERE GOING TO MAKE ME PAY FOR IT. I HAVE ALSO HAD THE WIPER PARK AREA BURN OUT. SMOKE STARTED COMING FROM MY WINDSHIELD ON HE INSIDE AND NOW THE HEATED WIPER PARK AREA IS NOT WORKING. IT WILL NEED A WHOLE NEW WINDSHIELD. *TR
THE ORIGINAL BATTERY FAILED AT 2 1/2 YEARS AND THE REPLACEMENT BATTERY (KIA BATTERY) FAILED AFTER ONLY 1 1/2 YEARS. I HAVE REPLACED THE HEADLIGHTS (4 TIMES), FOG LIGHTS (2 TIMES), TAIL LIGHTS (2 TIMES), AND LICENSE PLATE LIGHT. ELECTRICAL SYSTEM CHECK SHOWED NO PROBLEMS THAT COULD BE CAUSING ALL OF THESE FAILURES. *TR
CAR WAS SERVICED BY DEALER FOR FOUR YEARS. I PURCHASE THE CAR, HAVE THE COOLANT WATER FLOW TANK PRESSURED TESTED AND THREE WEEKS LATER LEAK OR CRACK IN THE COOLANT WATER FLOW TANK. ALL LIQUIDS LEAKED OUT, ENGINE OVER HEATED AND BLEW. HAD TO REPLACE THE ENGINE. OVER 6000. TO REPAIR. *TR
HEADLIGHTS, TAILLIGHTS BLOW OFTEN AND FAKE CHROME PLATING ON DOOR INSIDE HANDLE PEELING AWAY AND CUTTING FINGERS. *TR
2004 KIA SORENTO LEAK IN A/C COOLANT BOTTLE. MY CAR WAS IN FOR A PRESSURE TEST THREE WEEKS BEFORE THIS AND IT PAST JUST FINE WITHOUT ANY LEAKS OR CRACKS. ON THE FREEWAY, OVER HEATS, PULL OVER, ALL THE FLUID LEAKS OUT, ENGINE IS DEAD AND MUST BE REPLACED. JUST HIT 61,000 MILES. KIA DOES NOT OFFER 100,000 MILE COVERAGE UNLESS YOU ARE THE ORIGINAL OWNER. I AM THE SECOND OWNER AND HAVE HAD THE CAR THREE MONTHS. $5000. LATER I HAVE MY CAR BACK. KIA WILL NOT HONOR TO DO THE WORK BECAUSE THEY SAY IT WAS A LONG TERM LEAK. WELL, BEFORE I PURCHASED THE CAR, KIA DID ALL THE MAINTENANCE ON THIS CAR FOR FOUR YEARS..... IF IT WAS A LONG TERM LEAK, SHOULDN'T THEY HAVE CAUGHT IT? THEY SAY NO. I ALSO PURCHASED AN EXTENDED 80,000/3 YEAR WARRANTY WHEN I PURCHASED THE CAR, THEY ALSO DECLINED MY CAR COVERAGE BECAUSE THEY COVER NOTHING DUE TO ANY OVERHEATING. THIS IS REALLY JUST A COMPLETE JOKE. I DID NOTHING WRONG. KIA SERVICED THE CAR FOR FOUR YEARS. I HAD THE CAR IN THREE WEEKS BEFORE IT BLEW UP AND IT WAS TESTED AND FILLED WITH FLUIDS. WHY DOES THIS NOT MAKE ANY SENSE??? *TR
2004 KIA SORENTO MANUAL TRANSMISSION TRANSMISSION LOCKS UP RANDOMLY. I AM UNABLE TO CHANGE GEARS. THE SHIFT STICK MOVES TO THE VARIOUS POSITIONS BUT THE CAR REMAINS IN GEAR. THIS OCCURS WHILE DRIVING OR STOPPED AND TRYING TO UPSHIFT OR DOWNSHIFT . I HAVE HAD THE VEHICLE TO THE KIA DEALER ON THREE OCCASIONS, BUT THEY ARE NOT ABLE TO DUPLICATE THE PROBLEM AND HENCE, CAN DO NOTHING ABOUT IT. LAST OCCURRENCE, ON 3/27/2008, HAD VEHICLE TOWED TO THE DEALER, HOWEVER THEY SAID THAT IT WAS NOT LOCKED UP WHEN THEY DROVE IT. NO HELP FROM KIA CUSTOMER SERVICE EITHER. *TR
MY RESPONSE IS TO THE PERSON WHO FILED THE BELOW COMPLAINT: MINE WAS 2004 SAME EXACT THING HAPPENED TO ME 6500. FOR NEW ENGINE! ABSOLUTELY NOTHING WAS COVERED BY KIA EXCUSE AFTER EXCUSE I ALSO HAD ALL RECORDS ON THE CAR. I ALSO HAD IN WRITING TEN DAYS BEFORE PROOF THAT THEIR WAS NOT A CRACK IN RESERVOIR BECAUSE I HAD SERVICE DONE---KIA'S RESPONSE WAS THAT I MUST HAVE KNOWN I HAD ISSUES WITH THE CAR IF I TOOK IT IN FOR SERVICE...MIND YOU THIS WAS MY NORMAL 3 MONTH-3000 MILE NORMAL ROUTINE CHECK UP...........KIA IS HORRIBLE...... I AM ON BOARD WITH YOU FOR CLASS ACTION SUIT TO GET MY MONEY BACK THAT THEY SHOULD HAVE PAID FOR!!! MY 2003 KIA SORENTO STOPPED WITH NO WARNING OR INDICATION OF A PROBLEM AT 67,735 MILES DUE TO WHAT WAS LATER DETERMINED TO BE ENGINE OVERHEATING. AT FIRST THE KIA DEALER SAID IT WAS DUE TO THE COOLANT RESERVOIR CRACKING AND GOING EMPTY. SINCE THIS IS NOT A PART OF THE ENGINES ACTUAL MEANS OF COOLING, THEY CHANGED THEIR STORY TO THE THERMOSTAT FAILED. KIA SAID THAT THIS PORTION OF THE WARRANTY PASSED AT 65,000 MILES. THEIR WARRANTY SAYS 100,000 MILES. COST OVER $3,600.00 TO REPAIR, SIMILAR SITUATION AT 80,000 MILES FOR $1,400.00. STILL NO WARRANTY COVERAGE. I HAVE FURNISHED COMPLETE MAINTENANCE RECORDS SHOWING MAINTENANCE AT EVERY INTERVAL REQUIRED BY KIA. LOOKING FOR SOME ONE TO JOIN IN A CLASS ACTION SUIT. *TR
I HAVE A 2004 MAGENTIS WHICH I HEARD IS LIKE THE SERENTO. THE TIMING BELT JUMPED AND THIS TOOK OUT THE MOTOR. UP TO THIS I LOVED MY CAR. KIA SAID THERE WAS NOTHING THEY COULD DO BUT REPLACE THE ENGINE AT MY COST AND I WOULD NOT GET IT BACK UNTIL IT WAS PAID FOR. WELL BEING A SINGLE MOTHER OF 4, STILL MAKING PAYMENTS ON THE CAR FOR ANOTHER 4 MORE YEARS. NEEDLESS TO SAY I HAVE A CAR WITH NO MOTOR AND MAKING PAYMENTS. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO HYDROPLANE. THE VEHICLE TURNED AND CRASHED HEAD ON WITH ANOTHER VEHICLE TRAVELING 45 MPH AS WELL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SENT PICTURES OF THE CRASH AND CALLED THE MANUFACTURER, BUT WAS INFORMED THAT THE IMPACT WAS NOT POWERFUL ENOUGH TO DEPLOY THE AIR BAGS. THE VEHICLE WAS DESTROYED. THE CONTACT'S WIFE AND TWO OTHERS WERE INJURED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 57,000. UPDATED 04/23/08 *BF
I HAVE A 2004 KIA SORRENTO WHICH I PURCHASED NEW. IT CURRENTLY HAD 64,000 MILE AND I HAVE KEPT UP WITH ALL MAINTENANCE ITEMS AND HAVE HAD THEM PERFORMED BY KIA SERVICE IN THE DEALERSHIP. WHILE I HAVE HAD SOME MECHANICAL PROBLEMS WITH THE CAR (BAD LIFTERS, VALVES, RADIATOR LEAKS, ETC), MY MAIN ISSUE IS THE ELECTRICAL SYSTEM. TO DATE, I HAVE REPLACED VARIOUS BRAKE LIGHT BULBS, HEADLIGHT BULBS, DOME LIGHT BULB AND MY RADIO UNEXPLAINABLE TURNS ON/OFF. WHILE I HAVE DEALT WITH THESE ISSUES AS THEY ARISE, MY CAR HAS NOW TURNED OF WHILE DRIVING ON THE ROAD TWICE. ON BOTH OCCASIONS, ALL OF THE CAR LIGHTS, DISPLAYS, ETC, TURN OFF COMPLETELY AND THE CAR SIMPLY COASTS WHILE OFF. ONE OF THE OCCURRENCES I WAS ON THE INTERSTATE GOING 65 MPH, AND THE CAR SHUT DOWN. BOTH TIMES I PULL TO THE SIDE OF THE ROAD AND WHEN I TURNED THE KEY, IT STARTED AGAIN. MY OBVIOUS CONCERN IS THAT OF SAFETY AS IT RELATES TO THE VARIOUS ELECTRICAL PROBLEMS (WHICH ARE NO LONGER COVERED UNDER WARRANTY) WHICH THIS CAR HAS HAD. WHILE I CANNOT SPEAK FOR OTHER KIA OWNERS, THERE ARE A HOST OF FORUMS WHICH RELATE TO SIMILAR ISSUES. ADDITIONALLY, THE DEALERSHIPS THEMSELVES ARE AWARE OF THE ELECTRICAL ISSUES, AS NOTED TO ME PERSONALLY BY ONE OF THE TECHNICIANS. I AM REQUESTING FOR KIA TO PROVIDE THE LEVEL OF CUSTOMER SERVICE WHICH WE (AS KIA OWNERS) HAVE EXPECTED. THE ELECTRICAL PROBLEMS ARE WELL DOCUMENTED AND SHOULD BE ADDRESSED. FURTHERMORE, I AM LOOKING FOR ASSISTANCE IN MY PERSONAL SITUATION NOW THAT MY CAR IS ONLY 4,000 OUT OF WARRANTY AND HAS THE ELECTRICAL ISSUES AND MORE IMPORTANTLY THE HAZARDOUS PROBLEM OF SHUTTING DOWN. I AM MORE THAT HAPPY TO PROVIDE ANY RECORDS WHICH WILL DOCUMENT THE PROBLEMS DETAILED ABOVE. ALSO, I AM AVAILABLE ANYTIME TO DISCUSS FURTHER IF NEEDED. THANK YOU IN ADVANCE FOR YOUR CUSTOMER SERVICE. *TR
ROTORS WARPED. I EXPERIENCE SHUTTERING WHEN STOPPING AT ANY SPEED. I PLAN TO TAKE INTO THE SHOP THIS WEEK FOR REPAIRS. MY FRIEND WITH A JEEP CHEROKEE HAD THE EXACT SAME PROBLEM AND JEEP ISSUED A RECALL. LOOKING AT THE NUMBER OF COMPLAINTS I'VE FOUND ON THIS FOR KIA SORENTO, I FEEL KIA SHOULD TAKE THE SAME ACTION. *TR
I WAS TOLD BY THE FLORIDA STATE ATTORNEY GENERAL'S OFFICE THIS IS THE SITE TO ENTER INFORMATION FOR A POSSIBLE PRODUCT RECALL. THIS IS NOT A SAFETY ISSUE. THE RADIATOR RESERVOIR ON KIA SORRENTO'S START LEAKING FOR NO APPARENT REASON. IF THE CONSUMER DOES NOT NOTICE IT THEN THE ENGINE WILL OVERHEAT AND STOP WORKING. ALTHOUGH THE ENGINES ARE WARRANTED FOR 10 YRS OR 100,000 MILES I SEE POTENTIAL FOR MANY CONSUMERS LOSING THEIR ENGINES AND THE RESPONSE FROM KIA BE THAT THE CUSTOMER LET THE ENGINE OVERHEAT. IT IS NOT EASY TO REALIZE THAT THE CAR IS OVERHEATING. RATHER THAN A FLASHING LIGHT THE TEMPERATURE INDICATOR IS A GAUGE. YOU HAVE TO ACTUALLY NOTICE THAT THE NEEDLE HAS MOVED. IT SEEMS A SHAME THAT SO MANY PEOPLE MAY LOSE THEIR ENGINES BECAUSE OF WHAT AMOUNT TO A PLASTIC PART THAT JUST STARTS LEAKING. I BELIEVE THE REPLACEMENT RADIATOR RESERVOIR IS A REDESIGNED PART AND I STRONGLY BELIEVE THAT THE ORIGINAL PART IS DEFECTIVE SHOULD BE RECALLED. I OWN A KIA, THIS DID NOT HAPPEN TO ME. I WAS LUCK ENOUGH TO NOTICE THAT THE RADIATOR RESERVOIR WAS LEAKING. MY SORRENTO IS A 2004 BUT I BELIEVE OTHER SORRENTOS AROUND THAT YEAR USE THE SAME DEFECTIVE PART. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SPUTTER AND HESITATE AND THEN IT COMPLETELY SHUT OFF. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO THE DEALER. THE DEALER STATED THAT THE COOLANT COMPARTMENT HAD A LEAK AND WAS DRIPPING COOLANT INTO THE ENGINE COMPARTMENT, WHICH CAUSED IT TO HESITATE. SHE CALLED THE KIA CORPORATE OFFICE AND WAS INFORMED THAT HER VEHICLE WAS OUT OF WARRANTY AND THE REPAIR WOULD NOT BE FREE. THE CURRENT AND FAILURE MILEAGES WERE 60,537.
HARMONIC BALANCER PULLEY BOLT BROKE. VERY BAD DESIGN. DRIVING DOWN THE ROAD IT BROKE OFF CAUSING LOSS OF POWER STEERING. BOLT SNAPPED OFF INSIDE CRANKSHAFT.
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 15 MPH, THE STEERING WHEEL FAILED TO TURN TO THE RIGHT AND THE VEHICLE CRASHED INTO A POLE. THE FENDER WAS BADLY DAMAGED AND THE VEHICLE WAS TOWED TO THE LOCAL DEALER. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW RACK AND PINION, TIE ROD, UPPER AND LOWER BALL JOINT ASSEMBLY, STEERING KNUCKLE, AND A PASSENGER SIDE FRONT WHEEL. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 65 MPH SHE COULD SMELL SOMETHING BURNING. THE VEHICLE WAS PULLED OVER AND TURNED OFF. THERE WAS SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS ILLUMINATED. THERE WAS FLUID LEAKING UNDER THE VEHICLE AND CATCHING FIRE AS IT HIT THE GROUND. THE VEHICLE BURST INTO FLAMES WITHIN 5 MINUTES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW YARD, THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
CAR STARTED MAKING A SQUEAKING RUBBER NOISE IN AFTERNOON THEN BY NEXT EARLY MORNING CAR WAS MAKING A LOUD SQUEALING NOISE THEN A LOUD THUNK AND BY THE TIME WE GOT IT TO THE KIA DEALERSHIP IT WAS SLIGHTLY SHAKING. WAS TOLD THE WHOLE DRIVE SHAFT NEEDED TO BE REPLACED AND IT WOULD TAKE 6 DAYS TO GET THE PART IN! NO LOANER CAR AVAILABLE SO I'M LEFT WITH NO TRANSPORTATION TO AND FROM WORK!! THANK GOD THIS IS WARRANTY WORK OTHERWISE I'D BE SCREWED EVEN MORE! *JB
ENGINE SEIZED DUE TO A FACTORY RECALL. RECEIVED THE NOTICE AFTER THE FACT AND KIA IS NOT WILLING TO ACCEPT AND TAKE RESPONSIBILITY IN CORRECTLY FIXING MY ENGINE AND PAYING FOR MY $1000 RENTAL CAR. *JB
KIA SORRENTO INSIDE DOOR HANDLES: CHROME PEELS AND LEAVES SHARP JAGGED EDGES AND I CUT MY FINGERS EVERY DAY. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED UNEXPECTEDLY AND RESTARTED AFTER SEVERAL ATTEMPTS. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE MANIFOLD GASKET FAILED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. ON SIX SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR IDENTICAL FAILURES, BUT THERE WERE NO RESOLUTIONS. THE CONTACT WAS RESPONSIBLE FOR THE REPAIR EXPENSE BECAUSE THE WARRANTY EXPIRED. THE AUTHORIZED DEALER REPLACED THE CRANKSHAFT, CRANKSHAFT SENSOR, TIMING BELT, AND DRIVE BELT. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 66,000. UPDATED 12/23/08 THE AIR BAG ILLUMINATED AND WOULD NOT GO OUT, EVEN WHEN SOMEONE WAS SEATED IN. THE HEADLIGHT WAS BLOWN, THE REAR HATCH WOULD NOT STAY UP. THE DEALER HAD TO ORDER HOOD STRUTS. UPDATED 12/23/08.*JB
AFTER ALREADY REPLACING A CRANKSHAFT AND A SPEED SENSOR IN MY 2004 KIA SORENTO EX, I AM NOW EXPERIENCING A KNOCKING SOUND UNDER THE HOOD. IT USUALLY STARTS WHILE WAITING FOR A STOP LIGHT BUT ALSO WHILE DRIVING DOWN THE ROAD. MY WARRANTY IS OUT AND I CAN'T AFFORD TO HAVE IT WORKED ON AT THIS POINT. DON'T EVER BUY A USED KIA SORENTO WITHOUT CHECKING CARFAX FIRST!!!! *TR
DRY ROT. *TR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF AND THE POWER STEERING AND BRAKES FAILED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE CRANK SHAFT BOLT WAS THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE FAILURE MILEAGE WAS 20000 AND THE CURRENT MILEAGE WAS 41380. THE TAIL LIGHTS HAD BEEN CHANGED FIVE TIMES AND KEPT BURNING OUT. THE CONTACT STATED THE TAIL LIGHTS WERE A SAFETY ISSUE BECAUSE SOMEONE COULD RUN INTO THE BACK OF THE VEHICLE.*AK
TRANSMISSION OVERHEATED CAUSING OVERFLOW OF ATF ONTO EXHAUST MANIFOLD IGNITING A FIRE. *TR
I BOUGHT A KIA BACK IN 2006. THE KIA WAS A 2004 SORENTO. AFTER HAVING THIS VEHICLE FOR ONE YEAR THE COOLANT STARTED LEAKING. THE DEALERSHIP STATED THAT THE COOLANT CASE WAS CRACKED. THEY FIXED IT AND WHEN I PICKED THE CAR UP I DROVE OFF AND 10 MINUTES LATER REALIZED MY CAR WAS OVERHEATING. I STOPPED AND POPPED THE HOOD AND REALIZED THEY DIDN'T RECONNECT MY FAN BELTS. THEN IN 2007 I WAS HEARING SOME NOISE IN THE ENGINE AND THE NEXT DAY THE POWER STEERING LOCKED UP AND THE CAR WOULD BARELY MOVE. COME TO FIND OUT MY CRANK SHAFT BOLT HAD BROKEN. THE CAR WAS UNDER WARRANTY BUT THEY WOULD NOT PAY FOR IT TO BE REPLACED STATING THAT I DIDN'T CHANGE THE OIL. I ARGUED WITH THEM AND NOTHING. REMIND YOU THE QUOTE ON FIXING THIS PROBLEM THE RIGHT WAY COST CLOSE TO 9,000.00. I PAID THEM 900.00 TO REPLACE BOLT AND SHOVE IT BACK IN THERE AND HOPE THAT IT WOULD LAST. ON FRIDAY NOV OF 2010 MY HUSBAND WAS DRIVING THE CAR AND THE CRANK SHAFT BOLT FELL OUT ALMOST CAUSING AN ACCIDENT. I STILL OWE ONE YEAR ON THIS VEHICLE AND IT DOESN'T WORK. I HAVE READ SEVERAL COMPLAINTS ON THE INTERNET ABOUT THE EXACT SAME PROBLEMS THAT HAVE OCCURRED IN 2004 KIA SORENTO. I FEEL THIS IS A DEFECT IN THEIR PRODUCT AND THAT THEY SHOULD HALF TO PAY FOR ALL THESE PEOPLES PROBLEMS WITH THIS VEHICLE. THERE WAS ALSO A RECALL ON 03 AND 06 MODELS ON CRANK SHAFT BOLTS. TELL ME THERE ISN'T A CONSISTENT PROBLEM. *TR
INTERMITTENT SHIFTING DEFECT THAT CAUSES THE GEARS TO GET LOCKED UP AND THE TRUCK WILL NOT SHIFT INTO FIRST GEAR, OR THE SHIFTER WILL GET VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO SHIFT GEARS. *JB
I PURCHASED A 2004 KIA SORENTO TWO YEARS AGO. IT WAS NOT LONG BEFORE I BEGAN TO EXPERIENCE NUMEROUS PROBLEMS WITH MY VEHICLE. TAIL LIGHTS/BRAKE LIGHTS BURNING OUT FREQUENTLY WHICH IS A MAJOR SAFETY ISSUE SINCE I DELIVER RURAL USDA MAIL. NOW MY TRANSMISSION IS BROKEN!! KIA-DULUTH ASKED IF I HAD HAD THE TRANSMISSION FLUSHED AT THE SPECIFIED MILEAGE AND THAT THEY WILL NEED VERIFICATION OF THIS. (I KNEW IMMEDIATELY THEIR OBJECTIVE WAS TO NOT HONOR THEIR WARRANTY (10 YEARS/100,000 MILE WARRANTY IF I HAD NOT FLUSHED THE TRANSMISSION). I FAXED THEM THE RECEIPT INDICATING THE TRANSMISSION HAD BEEN FLUSHED. I CONTACTED KIA-DULUTH THE FOLLOWING DAY BECAUSE I HAD NOT HEARD FROM THEM. HE SAID HE HAD NOT HEARD BACK FROM KIA YET TO AUTHORIZE THE REPAIR. THIS VEHICLE HAS CAUSED ME SO MUCH LOST WORK TIME, STRESS AND HAS BEEN EMOTIONALLY DRAINING FOR THE PAST TWO YEARS. KIA'S DECEPTIVE ADVERTISING - I BELIEVED THAT SINCE KIA WAS OFFERING A 10 YEAR/100,000 MILE WARRANTY, THEIR VEHICLE MUST BE REALLY GOOD. BOY WAS I WRONG! KIA IS BUILDING VEHICLES WITH DEFECTIVE PARTS AND MATERIALS AND HAS SET-UP THEIR WARRANTY PLAN TO BE ABLE TO VOID THEM FROM HAVING TO HONOR THEIR WARRANTY PLAN AND HAVING ANY RESPONSIBILITY. FOR FURTHER COMPLAINTS ON KIA VEHICLES, PLEASE CONTACT THE BETTER BUSINESS BUREAU AND ATTORNEY GENERAL OFFICES ACROSS THE COUNTRY AND YOU WILL FIND NUMEROUS COMPLAINTS. NUMEROUS COMPLAINTS BY CONSUMERS ARE ALSO LOCATED AT THE FOLLOWING WEBSITES: WWW.MY3CENTS.COM AND WWW.CONSUMERAFFAIRS.COM. KIA NEEDS TO BE INVESTIGATED AND PUT A STOP TO THEIR SCAMMING AND DEFRAUDING THE CONSUMER AND BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED DUE TO NUMEROUS DEFECTIVE PARTS IN THEIR VEHICLES. *NM
TL* - THE CONTACT OWNS A 2004 KIA SORENTO, WHEN THE CONTACT LIFTS THE FOOT OFF THE GAS PEDAL THE THROTTLE CABLE STICKS. THERE WAS A COLLISION WHILE DRIVING 25 MPH, THE VEHICLE WAS DAMAGED ON THE PASSENGER SIDE, AND THE PASSENGER WAS INJURED RESULTING IN A 2 DAY HOSPITAL STAY. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT HAS REFERENCED RECALL#05V329000 AS THE EXACT FAILURE IN HIS VEHICLE. THE RECALL STATED THAT ON CERTAIN MINI VANS, FREEZING CONDITIONS CAN CAUSE WATER ON THE THROTTLE CABLE TO FREEZE DURING NORMAL OPERATION. RESISTANCE TO MOVEMENT OF THE THROTTLE CABLE CAN OCCUR WHEN THE DRIVER LIFTS THEIR FOOT OFF OF THE GAS PEDAL. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 19585 AND THE CURRENT MILEAGE IS 19591.*AK UPDATED 2/21/2007 - *NM
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THE FAN RELAY FUSE HAD TO BE REMOVED IN ORDER TO GET THE FAN TO STOP RUNNING. THE CONTACT HAD TAKEN THE VEHICLE TO SEVERAL MECHANICS FOR SERVICE OF ELECTRICAL PROBLEMS HOWEVER, THE MECHANICS WERE NEVER ABLE TO DIAGNOSE THE EXACT CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 138,000.
I HAD BACK FIRING AND THE POSSIBILITY OF STALLING. OF COURSE I DID REPORT THIS TO LAWLEYS, BUT THEIR RESPONSE WAS, WELL WE CAN'T FIND THE PROBLEM, SO WHEN THE CHECK ENGINE LIGHT COMES ON, THEN BRING IT BACK. I HAD TRAVELED TO EL PASO, TX. AND WHEN I WAS READY TO COME HOME, I STARTED THIS VEHICLE AND IT HAD A VERY LOUD CLICKING NOISE. I HAD NO OIL IN THE CAR AND THERE WAS NO WARNING. AS FAR AS THE VERIFICATION OF OIL CHANGES, I HAD SOME, BUT I DIDN'T HAVE A RECENT ONE BECAUSE IT WAS NOT TIME TO CHANGE THE OIL UNTIL I GOT BACK HOME, BUT THEY DID NOT CARE. WELL, THE SECOND TIME THAT I HAD A PROBLEM I WAS IN WILLCOX, AZ. IT'S ABOUT 50 MILES OUTSIDE OF SIERRA VISTA. WHEN I GOT OUT THERE THE CHECK ENGINE LIGHT CAME ON, AND IF YOU READ YOUR MANUAL, THEN YOU KNOW NOT TO DRIVE THE KIA WITH THE CHECK ENGINE LIGHT ON. THEY SAID TO DRIVE IT HOME. THIS WAS ON A SATURDAY. I HAD TO WAIT UNTIL MONDAY TO BRING IT INTO THE SHOP. COME TO FIND OUT, THERE WAS A VERY BIG PROBLEM WITH THE ENGINE. THE LACK OF POWER, THE BACKFIRING OF THE ENGINE, IT ALL CAME FROM A CYLINDER MISFIRE. THERE WERE DENTS IN THE PISTON TOP, CYLINDER WALL WAS DAMAGED, AND VALVE DAMAGE, TO INCLUDE METAL SHAVINGS IN THE CYLINDER. IT IS STATED IN MY REPORT THAT THERE WERE CONCERNS ABOUT THIS PROBLEM BEING IN THE INTAKE MANIFOLD WITH OTHER VEHICLES. THIS CAUSED THE DAMAGED AREAS THAT I RECENTLY MENTIONED. THIS OF COURSE CAUSED PROBLEMS WITH THE PERFORMANCE OF THE ENGINE. IF YOU ARE HAVING THE SAME PROBLEMS WITH YOUR KIA AND YOUR DEALERSHIP TELLS YOU THEY CAN?T FIND THE PROBLEM, THEN MENTION THE CONCERNS ABOUT THE INTAKE MANIFOLD. EVERY DEALERSHIP KNOWS THAT THESE VEHICLES ARE BADLY MADE AND THEY WILL FIND ANY REASON TO NOT HAVE TO PAY TO FIX YOUR VEHICLE. MAKE SURE YOU HAVE YOUR RECEIPTS OR THEY WILL NOT BE WILLING TO HELP YOU AT ALL. AFTER MY DEALERSHIP DIAGNOSED IT, THEY SAID THAT BECAUSE I WAS MISSING AN OIL CHANGE, I WOULD HAVE TO PAY $350 (FOR THE FLUIDS NEEDED) AND THAT THEY WOULD REPLACE THE ENGINE. *JB
2004 KIA SORENTO - LOSS OF POWER, BRAKE AND BATTERY LIGHTS ILLUMINATED, VEHICLE STALLED. CRANK BOLT FAILURE. HAPPENED 3 TIMES; REPLACED/FIXED 3 TIMES. A LETTER TO KIA BEING SENT AT THE TIME THIS WAS BEING WRITTEN.*AK
AIRBAGS NOT WORKING PROPERLY DURING ACCIDENTS. THIS HAS CAUSED ALL INSURANCE COMPANIES TO REMOVE THE DISCOUNTS FOR AIRBAGS. THIS NEED TO BE INVESTIGATED DUE TO THE FACT SEVERAL INJURIES HAVE OCCURRED BECAUSE OF THIS PROBLEM. IF THE AIRBAGS FAIL DURING THE TIME WHEN THEY ARE NEEDED MOST THEN THE MANUFACTURER HAS A DUTY TO FIX THIS PROBLEM. *JB
Data synced from NHTSA on May 4, 2026