NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2005 Kia Sorento. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I BOUGHT MY 2005 KIA SORENTO OCTOBER 2011. THE COST OF THE VEHICLE WAS $8664.00 AND FINANCED FOR $13,399.48 OR 36 MONTHS. THIS VEHICLE WAS PURCHASED AT BRICK CITY MOTORS, 316 BROADWAY AVE, NEWARK, NJ 07104. A WARRANTY FOR 6 MONTHS OR 7500 MILES WAS ISSUED WITH IT. THE WARRANTY DID NOT COVER THE DEFECT IN THE ENGINE. ON FEBRUARY 7 2012, I WAS DRIVING ON INTERSTATE 280 IN THE 3RD LANE GOING WEST WHEN THE VEHICLE SHUT OFF. THE POWER STEERING WENT OUT AND I WAS UNABLE TO TURN THE HAZARD LIGHTS ON. THANK GOD PEOPLE WERE NOT FLYING OR THERE WOULD HAVE BEEN A TRAGIC ACCIDENT. I HAD THE VEHICLE TOWED TO A KIA DEALERSHIP IN NUTLEY NJ. I DID THAT BECAUSE I FIGURED IT WAS A KIA PRODUCT LET THEIR DEALERSHIP REPAIR IT. THE RESULT FOR THE PROBLEM WAS REPLACED TIMING BELT/CRANKSHAFT GEAR/TENSIONER/PULLEY/IDLER/BALANCER-NOTE: CR DAMAGED- JEWELED KEY WAY TO CRANK SLOT LIMITED WARRANTY ON REP. THE LABOR COST WAS 826.00 WITH NO GUARANTEE ON PARTS OR LABOR. BRICK CITY PAID FOR THE PARTS AND I PAID FOR THE LABOR. ON JULY 15TH 2012 MY KIA SORENTO HAD TO BE TOWED TO KIA IN NUTLEY NJ. THE REP ADVISOR TOLD ME THAT I NEED TO GET RID OF THE VEHICLE WHILE I CAN. I PAID 50 SOME DOLLARS FOR AN OIL CAP TO BE REPLACED. THE VEHICLE HAD SHUT OFF AGAIN LIKE IT DID IN FEB 2012. THE REP ALSO TOLD ME THAT I NEED A TRANSMISSION. ON JULY 26 THE VEHICLE WOULD NOT START UP AND A FRIEND OF MINE TOOK ME TO HER BROTHERS MECHANIC SHOP. THE END RESULT WAS THAT THEY FOUND THE CRANKSHAFT NEEDS REPLACING AND WAS BENT AGAIN. ON JULY 26, 2012, I, THEN WENT BACK TO KIA IN NUTLEY NJ AND THE MANAGER TOLD ME THE WORK THEY DID WAS NOT WARRANTED AND THAT BRICK CITY MOTORS SCREWED ME. I CALLED KIA MOTORS IN WOODBRIDGE NJ AND THEY TOLD ME THE WORST CASE SCENARIO IS THAT I HAVE TO PAY MAYBE 2000.00 FOR A REPLACEMENT. I AM A DISABLED VETERAN PERMANENTLY AND TOTALLY DISABLED. I HAVE TO HAVE A SUV DUE TO DAILY CHRONIC PAIN.
I WAS TRAVELING NORTH ON WHITE BRIDGE ROAD IN WEST NASHVILLE WHEN A CAR RAN A STOP SIGN HITTING ME ON THE PASSENGER SIDE, WHICH TOTALED MY CAR THE IMPACT WAS SO HARD THAT IT KNOCKED THE CAR SEVERAL FEET FACING THE OPPOSITE DIRECTION. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH NEITHER DRIVER OR PASSENGER SIDE. *TR
WHILE DRIVING VEHICLE IN 2 WHEEL DRIVE, FRONT DIFFERENTIAL LOCKED UP ABOUT 1 MINUTE AFTER NOISES WERE HEARD AND SMOKE STARTED APPEARING CAUSING VEHICLE TO COME TO AUTOMATIC HALT...IN TRAFFIC. NO ONE WANTS TO COVER DAMAGE CREATED. *KB
BRACKETS THAT HOLD THE REAR END UPPER CONTROL ARMS ARE COMPLETELY RUSTED INTO TWO USELESS PIECES. ONLY THE LOWER CONTROL ARMS AND SIDE LINK OR CANARD IS HOLDING THE REAR END IN PLACE, ANY TORQUE APPLIED COULD POTENTIALLY TWIST THE REAR CAUSING CATASTROPHIC DAMAGE, OBVIOUSLY THE METAL IS BAD AND WITH NO WEEP HOLES SALT, WATER, ETC. HOLD IN BRACKET. I THOUGHT THE HANDLING FELT BAD, AND HEARD SLIGHT, EVER SO SLIGHT CLUNKING, WOULD NEVER HAVE SUSPECTED THIS UNTIL TOO LATE EXCEPT I WAS CHECKING BRAKE PADS AND NOTICED THE DISCONNECTED SUSPENSION, NOW MUST GRIND OFF OLD BRACKETS, FABRICATE NEW ONES AND WELD ON AFTER FREEING UP UPPER CONTROL ARM BOLTS, NOT YOUR NORMAL MECHANIC WORK ON A 6 YEAR OLD CAR,,[XXX],,I FEAR WHAT COULD HAPPEN TO THE UNSUSPECTING NORMAL PERSON,,STAY WELL CLEAR OF ANY SORENTO'S YOU SEE ON THE ROAD, AND BY ALL MEANS INFORM ANY OWNERS OF THESE TO CHECK THEIR UPPER CONTROL ARMS BRACKETS. THIS SHOULD BE A FACTORY RECALL. WHY SHOULD WE (I) HAVE TO REPAIR OR JUNK AN OTHERWISE GOOD CAR. P.S. ANY AND ALL GARAGES THAT INSPECT THIS CAR SHOULD BE FAILING THEM AND IF THERE NOT THEY AREN'T LOOKING AT THE SUSPENSION WELL ENOUGH, EVERY ONE I CHECKED, THREE SO FAR ARE IN VARIOUSLY ILL SHAPE, NOT COMPLETE FAILURE BUT SO CLOSE, TO CALL THEM UNSAFE AGAIN [XXX] METAL BRACKETS, OTHER PIECES OF METAL CLOSE BY LOOK BRAND NEW, THANKS, I FEEL BETTER NOW, TIME TO RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR *KB UPDATED 06/13/13*LJ
MY CAR HAS BROKEN DOWN 3 TIMES IN THE LAST MONTH. I HAVE A 2005 KIA SORENTO WITH 115,000 MILES ON IT. EVER SINCE I BOUGHT MY CAR, IT HAS CONTINUALLY HAD ELECTRICAL ISSUES SUCH AS REPLACEMENT OF THE HEADLIGHTS EVERY FEW MONTHS. I HAVE JUST DEALT WITH IT AND LEARNED HOW TO REPLACE THEM MYSELF. ONE MONTH AGO THOUGH, MY CAR BROKE DOWN AND I HAD IT TOWED TO MY LOCAL MECHANIC. HE SAID IT WAS THE ALTERNATOR AND WENT AHEAD AND REPLACED IT. EVERYTHING WAS RUNNING SMOOTH WHEN I DROVE IT AWAY BUT THEN 2 WEEKS LATER, I BROKE DOWN AGAIN (SAME SYMPTOMS OCCURRED FROM WHEN I BROKE DOWN THE FIRST TIME - BRAKE & BATTERY LIGHT BLINKS AND THEN THE AIRBAG LIGHT COMES ON AND BOOM, NO POWER). BROUGHT IT TO THE SAME MECHANIC AND THIS TIME IT WAS THE BATTERY THAT NEEDED REPLACED SO HE WENT AHEAD AND REPLACED IT. JUST YESTERDAY, 2 WEEKS AFTER THE BATTERY ISSUE, MY CAR BROKE DOWN AGAIN WITH THE SAME SYMPTOMS OCCURRING. I'M STILL WAITING ON IT TO BE DIAGNOSED BUT THERE IS NO OTHER EXPLANATION THAN FOR IT TO BE AN ELECTRICAL ISSUE. SUGGESTIONS? *TR
I CONSTANTLY HAVE TO CHANGE TAIL LIGHTS AND HEAD LIGHTS ON MY VEHICLE. EVERY 4/5 MONTHS THEY ARE GOING OUT. ALSO THE INTERIOR LIGHT ABOVE IN THE BACK SEATING AREA DOES NOT COME ON WHEN THE DOORS ARE OPEN, ONLY IF MANUALLY PRESSED ON AND OFF. THE LIGHT BEHIND THE PANEL CONTROLLING THE HEAT/AIR TEMPERATURES IS NO LONGER FUNCTIONAL. NO ONE ELSE SEEMS TO CHANGE THEIR LIGHTS AS FREQUENTLY AS I DO, IF AT ALL SINCE THEY'VE HAD THEIR CARS. IT SEEMS TO BE AN ISSUE WITH THE ELECTRICAL SYSTEM. *KB
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT ALL OF THE INSTRUMENT PANEL LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE CRANKSHAFT POSITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE FAILURE AND THE CURRENT MILEAGE WAS 110,522. UPDATED 1/29/13 *CN UPDATED 2/6/2013*JS
WHILE DRIVING MY VEHICLE HOME I NOTICED PULSATING IN THE STEERING WHEEL AND THE POWER STEERING WENT OUT, THE VEHICLE BECAME VERY HARD TO TURN, AFTER PARKING THE VEHICLE AND TURNING IT OFF, I TURNED IT BACK ON AND THE POWER STEERING CAME BACK, THIS ISSUE WILL BE ADDRESSED WITH THE DEALERSHIP ON MONDAY. *TR
WHILE TRAVELING DOWN THE ROAD IN MY 2005 KIA SORENTO MY CAR LOST STEERING. MY BRAKE LIGHT AND BATTERY LIGHT CAME ON, I TOOK IT TO THE DEALER WHERE THEY TOLD ME CRANKSHAFT BOLT HAD BROKE WITH HALF OF IT STUCK IN ENGINE. KIA REFUSES TO ADDRESS THE ISSUE WITH SOME MANY PEOPLE HAVING IT. IT IS A DANGEROUS CONDITION THAT CAUSES YOU TO LOSE STEERING WHILE DRIVING LUCKILY I DIDN'T CRASH, BUT SOME MANY OTHERS HAVE. KIA MUST RECALL THIS CRANKSHAFT BOLT ISSUE, SOMEONE MY GET SERIOUSLY HURT OR KILLED! *TR
I SEE THAT YOU HAVE 15 RECALLS FOR THIS SUV, I HAVE ONLY HAD KIA SERVICE THIS TRUCK, UNTIL 09/09/2011 CAN YOU TELL ME WHY, NO NOTICE OR REPAIRS HAVE BEEN FIXED, NOT ONE NOTICE IN THE MAIL JOE MEYERS KIA. HOUSTON TEXAS. *JS
HARMONIC BALANCER BOLT BROKE CAUSING FAILURE OF ALL BELT DRIVEN COMPONENTS. LOSS OF POWER STEERING WHILE DRIVING AT HIGHWAY SPEEDS BEING THE WORST OF WHICH. IT WAS EXTREMELY DIFFICULT FOR A SMALL FRAMED OLDER WOMAN TO CONTROL WHILE PULLING OVER. HARMONIC BALANCER FELL FROM VEHICLE REPRESENTING SUBSTANTIAL RISK TO OTHER VEHICLES ON ROADWAY. VEHICLE HAD BEEN TO DEALERSHIP FOR PREVIOUS REPAIRS BUT THEY NEGLECTED TO ADHERE TO THE MANUFACTURERS TSB AND REPLACE THE BOLT. I HAVE SINCE FOUND THAT MANY MANY OTHER OWNERS OF THIS VEHICLE HAVE HAD THE SAME ISSUE SPANNING MANY MODEL YEARS. I DON'T BELIEVE THE DEFECT TO BE IN THE BOLT BUT RATHER IN THE DESIGN OF THE HARMONIC BALANCER, THE CRANK SHAFT AND THE MATING OF THE TWO. WHEN THIS FAILURE OCCURS THE VEHICLE BECOMES INOPERABLE AND LEAVES IT OCCUPANTS STRANDED. LOSS OF POWER ASSISTED CONTROL AND THE HIGH PROBABILITY OF A LARGE AND HEAVY PIECE OF STEEL BEING DROPPED IN THE MIDST OF ONCOMING TRAFFIC REPRESENT A SUBSTANTIAL RISK TO THE PUBLIC. THIS ISSUE HAS NOT BEEN PROPERLY ADDRESSED BY THE MANUFACTURER AS NO NOTICE THAT THIS BOLT SHOULD BE REPLACED HAS BEEN GIVEN TO CONSUMERS. KIA MOTORS IS AWARE OF THE PROBLEM AND SENT A TSB TO DEALERS DIRECTING THEM TO CHANGE THE BOLT IN QUESTION UPON THE VEHICLES NEXT DEALER SERVICE. HOWEVER THIS PRACTICE IS NOT PROPERLY ADHERED TO AND WITH THE CUSTOMER BEING UNAWARE OF ANY POSSIBLE PROBLEM IT BECOMES EASILY OVERLOOKED. I HAVE ALSO NOTICED THAT MANY PEOPLE HAVE MORE FREQUENT FAILURES AFTER THE BOLT HAS BEEN REPLACED. AFTER HAVING THE VEHICLE TOWED TO KIA I WAS INFORMED THAT THE ENGINE WOULD HAVE TO BE REPLACED AND THAT KIA WOULD NOT COVER THIS UNDER IT'S POWER TRAIN WARRANTY. *TR
I WAS DRIVING HOME FROM WORK AND STOPPED TO STORE AND WHEN I WENT TO BACK OUT IT FELT LIKE POWER STEERING BELT WENT OUT BUT IT WAS NOT THAT IT WAS A BOLT BACKED OUT OF THE CRANKSHAFT AND DEALERSHIP SAID IT WAS OUT OF WARRANTY SO I CALLED KIA HOTLINE AND THEY SAID I STILL HAVE WARRANTY BUT NOT ON THAT SCREW SO I AM LOOKING A 2 GRAND TO FIX THIS SUV THAT HAS HEADLIGHTS AND TAILLIGHTS TO BE REPLACED ALL THE TIME AND THE DEALERSHIPS DO NOT BACK UP THERE PRODUCT. *TR
STRIPPED CRANK SHAFT. *TR
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 40 MPH THE BRAKE LAMP, BATTERY WARNING LAMP ILLUMINATED AND THE VEHICLE LOST POWER STEERING WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE DRIVE BELTS, AND CRANK BOLT SHEERED OFF AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80,000.
WHILE DRIVING MY VEHICLE, IT BEGAN MAKING A "KNOCKING" NOISE. THE POWER STEERING THEN BEGAN TO FAIL AND THEN I WAS UNABLE TO ACCELERATE. THE CAR DIED (ON A BUSY 4 LANE HWY WITH MY 7 MOS OLD DAUGHTER IN THE CAR). ONCE STOPPED, I LOOKED UNDER MY HOOD TO FIND A LARGE BOLT LAYING ON THE FLOOR OF THE INTERIOR OF THE BUMPER. THE VEHICLE WAS TOWED TO A LOCAL AUTO REPAIR SHOP WHERE, AFTER 2 DAYS AND $1300 IN REPAIRS, I WAS TOLD THAT THE "LARGE BOLT" I FOUND WAS HALF OF THE CRANK PULLEY BOLT. IT HAD SNAPPED CLEAN IN HALF LEAVING THE OTHER HALF INSIDE THE PULLEY. EXTENSIVE LABOR TO REMOVE THIS PIECE AND THEN RESET ALL THE PULLEYS AND BELTS (TIMING BELT) ATTRIBUTED TO THE EXCESSIVE COST. I WAS TOLD THAT THERE WAS NO REASON WHY THAT BOLT SHOULD HAVE SIMPLY BROKE IN HALF AND THAT IT WAS A FAULTY PART. KIA REFUSES TO TAKE RESPONSIBILITY AND I HAVE READ SEVERAL POSTS THAT MAKE IT CLEAR THAT THIS IS NOT THE FIRST TIME IT HAS HAPPENED. ELECTRICALLY, I HAVE HAD TO CHANGE MY HEADLIGHT BULBS SEVERAL TIMES OVER THE LAST 3 YEARS AND THE ACCUATOR FOR THE AUTOMATIC DOOR LOCKS IS FAULTY. THE CAR RANDOMLY LOCKS ITSELF AT ANY GIVEN TIME (WHILE DRIVING, WHEN SITTING IN THE DRIVEWAY DURING THE NIGHT, PARKED AND RUNNING). I STOPPED IN A PARKING LOT TO GET MY DAUGHTER'S TOY THAT SHE HAD DROPPED. WHEN I GOT OUT OF THE CAR TO WALK AROUND TO THE OTHER SIDE, THE CAR LOCK DEFECT LOCKED MY DAUGHTER INSIDE THE CAR WHILE IT WAS RUNNING. *KB
THE MAIN CRANK SHAFT PULLY BOLT STRIPPED OUT AND CAUSED THE CRANK SHAFT TO START TO WORK ITS WAY OUT OF THE MOTOR BLOCK I TALKED TO KIA CUSTOMER SERVICE CENTER AND THEY SAID THAT IT WAS NOT COVERED AS A RECALL EVEN THOUGH IT WAS A MAIN FAILURE IN THE PREVIOUS TWO YEARS OF 2003 AND 2004 THEY SAID THAT THEY HAD FIXED THE PROBLEM BY INSTALLING A DIFFERENT BOLT IN THE 2005 MODEL BUT IN MY OPINION THAT IS A FALSE STATEMENT DO TO THE FACT IT HAS FAILED IN MY 2005 SORENTO TELLING ME THE PROBLEM HAS NOT BEEN SOLVED.
ON 6-14-2011 I WAS DRIVING MY 2005 KIA SORENTO JUST TURNING ONTO MY STREET WHEN IT SUDDENLY LOST ITS POWER STEERING AND THE POWER BRAKE LIGHT WAS ON. I MANAGED TO DRIVE IT A FEW FEET TO MY DRIVEWAY TO INSPECT MY CAR AND NOTICED A BIG SILVER BOLT-LIKE PIECE OF METAL APPROXIMATELY 4" LONG DANGLING BENEATH THE RADIATOR AND TOOK IT INSIDE AND CALLED MY HUSBAND. WHEN HE CAME HOME HE LOOKED AT THE CAR AND CHECKED ONLINE TO TRY AND SEE WHAT MAY BE WRONG WITH IT AND DISCOVERED IT MAY BE THE CRANK SHAFT PULLEY BOLT AND CALLED THE DEALERSHIP'S SERVICE DEPARTMENT. THE MAN AT THE SERVICE DEPARTMENT FELT THIS WAS NOT THE CASE BUT MY HUSBAND SAID THAT HE HAD WAS HOLDING THE BOLT IN HIS HAND. NONETHELESS I SCHEDULED AN APPOINTMENT. THE SOONEST THEY COULD GET ME IN WAS 6-29-2011, 15 DAYS LATER. I AM EMPLOYED AS A PHYSICIAN EXTENDER AM HAD TO WORK THE WEEKEND (JUNE 18TH AND 19TH), THEREFORE, I HAD TO RENT A CAR FOR THAT WEEKEND AS WE HAVE NO WEEKEND PUBLIC TRANSPORTATION SERVICE IN OUR LOCATION WHICH COST ME $177.00. MY CAR THEN HAD TO BE TOWED ON THE MORNING OF 6-28-2011 TO THE DEALERSHIP FOR SERVICE ON 6-29-2011 AT A COST OF $65.00. THEN THEY WERE HAVING DIFFICULTY HONORING MY WARRANTY BECAUSE THEY COULD NOT FIND MY NAME BUT I HAD SINCE MARRIED BUT SINCE IT WAS NOT CHANGED ON THE WARRANTY THEY DID NOT REPAIR THE CAR. I HAD TO CONTACT KIA CORPORATE AND THE PERSON THERE TOLD ME IT COULD TAKE UP TO 2 WEEKS TO MAKE THE CHANGE AND THE CAR WOULD NOT AND COULD NOT BE REPAIRED UNTIL THEN AND THEY COULD ONLY GIVE ME A DISCOUNT ON A RENTAL CAR IN THE MEANTIME. I HAD TO IMMEDIATELY FAX (NOT EMAIL) DOCUMENTATION OF SALE. I HAD PAID CASH FOR THE BRAND NEW VEHICLE AT THE TIME. THE KIA DEALERSHIP IN WHICH I BOUGHT THE CAR ONLY KEEPS SALES RECORDS FOR THE PAST 3 YEARS. THE CORPORATE PERSON THAT I WAS SPEAKING WITH WAS NOT ABLE TO CORRECT THE INFORMATION ON HIS END DUE TO A "GLITCH". THEY FIXED THE CAR AND CHARGED ME $170.00 ADDITIONAL FOR REPAIRS NOT COVERED BY WARRANTY. *TR
THE CRANKSHAFT BOLT BROKE ON MY 2005 KIA SORENTO. I HAVE FOUND A SITE WHERE SEVERAL PEOPLE HAVE COMPLAINED OF THIS HAPPENING. IT ALSO SAYS THAT A RECALL FOR THIS PROBLEM WAS DONE ON THE 2003 SORENTOS, BUT NOT THE 2005. LISTED BELOW IS WHERE I FOUND THE OTHER COMPLAINTS. HTTP://REPAIRPAL.COM/REVISED-CRANKSHAFT-PULLEY-BOLT-422. *TR
I WAS BACKING UP OUT OF A PARKING SPOT WHEN THE POWER STEERING STOPPED WORKING, I COULDN'T REACT FAST ENOUGH AND ENDED UP HITTING A CEMENT POLE. WHEN I HAD THE CAR TOWED TO MY MECHANIC I WAS INFORMED THAT THE BOLT FOR THE CRANKSHAFT HAD BROKEN. ( THE CAR HAS ONLY 43,500 MILES ON IT) WHEN TALKING WITH KIA DEALER AND DOING SOME ONLINE RESEARCH I LEARNED THAT THIS IS A PRETTY COMMON FAILURE. I WAS TOLD THAT KIA WAS WELL AWARE OF THE PROBLEM BUT LEFT THE DEALERS TO FEND FOR THEMSELVES. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL, DO THEY NEED SOMEONE TO BE KILLED IN AN ACCIDENT BEFORE THEY CONSIDER IT A PROBLEM? THE NHTSA HAS THE POWER TO INTERVENE AND I URGE YOU STEP UP AND ADDRESS THIS ONGOING PROBLEM. *TR
I WAS SITTING AT A DRUG STORE DRIVE THRU WHEN A LOUD SCREECHING NOISE WAS HEARD FROM THE FRONT OF THE CAR. I PULLED OUT OF LINE AND INTO A PARKING SPACE. THE CAR WAS TOWED AND THE MECHANIC REPORTED THAT THE CRANKSHAFT PULLEY BOLT HAD SHEARED OFF IN THE ENGINE. UPON RESEARCHING MY OPTIONS (THE REPAIR COST IS ENORMOUS, AND THE VEHICLE MAY BE JUNKED DUE TO DAMAGE TO THE ENGINE) I HAVE LEARNED THAT THIS IS A CONTINUING PROBLEM WITH SORENTOS, (EARLIER MODELS HAVE BEEN RECALLED DUE TO THIS PROBLEM) BUT KIA REFUSES TO ACKNOWLEDGE OR FIX THIS PROBLEM FOR THE 2005 MODELS. THIS IS A MAJOR SAFETY ISSUE IN MY OPINION DUE TO THE FACT THAT IF THE BOLT BREAKS OR SHEARS WHILE YOU ARE DRIVING AT ANY SPEED, YOU LOSE THE ABILITY TO STEER OR CONTROL THE CAR. A CALL TO OUR LOCAL DEALER CONFIRMED THAT THEY HAD HAD SEVERAL COME IN WITH THE SAME PROBLEM, AND AT THIS TIME KIA IS DOING NOTHING. IF THIS PROBLEM EXISTED IN EARLIER MODELS, I DO NOT UNDERSTAND WHY THIS HAS NOT BEEN FIXED BY KIA.
ON TUESDAY MAY 24, 2011 AS I WAS ABOUT TO MAKE A TURN IN MY 2005 KIA SORENTO THE STEERING WHEEL LOCKED AND THE BRAKE LIGHT TURNED ON. I WAS ABLE TO TURN THE STEERING WHEEL TO THE RIGHT SLIGHTLY AND DRIVE DIAGONAL TO THE SIDEWALK AND PARK THE VEHICLE. UPON TOWING THE VEHICLE IT WAS FOUND THAT THE BOLT THAT HOLDS THE DAMPER, CONTROLLING THE STEERING HAD BROKEN. I AM CURRENTLY RESEARCHING HOW THIS BOLT COULD HAVE BROKEN. MY VEHICLE HAS 111,025 MILES AND I AM THE FIRST OWNER. THE VEHICLE IS UNDRIVEABLE. *TR
2005 KIA SORENTO EX WITH 80,000 MILES; CRANKSHAFT PULLEY BOLT FAILED MAY OF 2011, RESULTING IN BEING STRANDED. TOWED TO NEAREST REPAIR FACILITY, COST APPROX. $1200.00 FOR REPAIR. THE 2003 AND 2004 KIA MODELS HAD A RECALL FOR THIS VERY PROBLEM, BUT KIA REFUSES TO EXTEND THE RECALL TO 2005, EVEN THOUGH MANY KIA OWNERS HAVE EXPERIENCED THIS PROBLEM. SOME HAVE HAD THEIR CRANKSHAFT BOLTS FAIL MULTIPLE TIMES. I HAVE CONTACTED KIA SEVERAL TIMES TO TRY TO GET THEM TO PAY FOR THE REPAIR BUT THEY HAVE REFUSED. *TR
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE STARTED SHAKING VIOLENTLY AND MAKING A LOUD NOISE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HARMONIC BALANCER WAS NOT PROPERLY ATTACHED TO THE CRANK SHAFT CAUSING THE BOLT TO BRAKE. AS A RESULT, THE HARMONIC BALANCER AND BOLT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 87,000.
I HAVE A 2005 KIA SORENTO THAT CONSTANTLY HAS HEADLIGHTS, TAIL LIGHTS, FOG LIGHTS & BRAKE LIGHTS THAT CONSTANTLY GO OUT. I NORMALLY HAVE TO REPLACE ONE OF THESE LIGHTS AT LEAST ONCE A MONTH......I'VE STARTED KEEPING MY RECEIPTS BECAUSE HOPEFULLY KIA WILL STAND BY THEIR VEHICLES AND FINALLY DO A RECALL ON THIS. I LOOK ONLINE AND SEVERAL PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE, BUT IT LOOKS AS IF KIA ISN'T STANDING BY THEIR VEHICLE. I HAVE NO INTENTION ON PURCHASING A KIA AGAIN. I HAVE CALLED THEIR SERVICE DEPARTMENT QUITE A FEW TIMES TO SEE IF THEIR HAS BEEN A RECALL ISSUED YET, BUT THE SERVICEMEN SEEM TO BLOW THE ISSUE OFF. *TR
WE WERE TRAVELING ON THE FREEWAY AT 65 MPH WHEN CHECK ENGINE LIGHT CAME ON WITHIN 2 SECONDS VEHICLE LOST ALL POWER INCLUDING POWER BRAKES AND STEERING. *TR
BOLT FOR THE CRANKSHAFT PULLEY HAS SHEARED OFF TWICE SINCE I BOUGHT THE VEHICLE 5 MONTHS AGO. *TR
CAR SHAKES WHEN BRAKING. REAR BRAKES PADS WORN DOWN TO 30%. HAD REAR ROTORS TURNED AND NEW PADS INSTALLED AT 37,945 SHAKING REDUCED SOMEWHAT. AT 41,252 HAD REAR BRAKE ROTORS REPLACED,(BECAUSE THEY WHERE WARPED) AND BRAKE PADS REPLACED,CAR STILL SHAKES. MECHANIC STATES PROBLEM IS IN THE DRIVE TRAIN WHICH SOMEHOW BINDS-UPS WHEN BRAKING AND IS DESTROYING THE REAR BAKES. SHAKES. *TR
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 50 MPH IN THE RAIN, WHEN SHE HEARD A LOUD CLUNKING NOISE THE STEERING WHEEL BECAME VERY STIFF AND DIFFICULT TO TURN. DURING THE FAILURE, THE BATTERY LIGHT AS WELL AS VARIOUS OTHER WARNING LIGHTS BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS PARKED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED ALL THE ENGINE BELTS WERE DETACHED AND A BOLT WAS SEPARATED FROM THE MOTOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 66,000.
2005 KIA SORENTO +/- 77,000 MILES...WHILE DRIVING AT A LOW SPEED THE BRAKE AND BATTERY LIGHT FLASHED ON, LOST POWER STEERING, AFTER RESEARCHING ONLINE IT APPEARS IT'S THE DREADED CRANK SHAFT PULLEY/BOLT DEFECT LUCKILY I WAS ABLE TO SAFELY GET OFF THE ROAD......1YR TO PAYOFF VEHICLE. NOT TO MENTION THE NUMEROUS FRONT AND TAILLIGHT BULB REPLACEMENTS. I WILL NEVER BUY A KIA AGAIN!!! KIA IS AWARE OF THIS ISSUE AND HAS DONE LITTLE TO NOTHING ABOUT IT. ARE THEY WAITING FOR A DEATH TO OCCUR? *TR
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT WAS DRIVING APPROXIMATELY 60 -65 MPH WHEN THE BATTERY AND PARKING BRAKE WARNING LIGHTS ILLUMINATED MOMENTARILY. THE CONTACT STATED THAT THE POWER STEERING FAILED SUDDENLY AND CAUSED EXTREME DIFFICULTY IN STEERING CAPABILITIES. THE VEHICLE WAS THEN INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED THAT THE FAILURE WAS THE HARMONIC BALANCER BOLT AND THAT THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 75,000.
I HAVE TO EVERY 3 -4 MONTHS REPLACE THE HEADLIGHTS ON MY 2005 KIA SORENTO. KIA HAS TOLD ME BECAUSE YOUR ORGANIZATION HAS NOT ISSUES ANY TYPE OF RECALL ON THIS I WILL KEEP ON REPLACING THEM. THIS IS INSANE!!!!! I KNOW THAT I AM NOT THE ONLY OWNER COMPLAINING ABOUT THIS. *TR
2005 KIA SORENTO. CONSUMER WRITES IN REGARDS TO DEFROSTER SWITCH MALFUNCTION *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT START. THE MECHANIC STATED THE DASH WIRING HAD MELTED AND THE RELAY FOR THE FRONT WINDSHIELD DEFROSTER WAS STUCK IN THE OPEN POSITION.*JB
LIGHTING (BULBS) VERY SHORT LIFE, BULBS LAST 1/5 TO 1/10TH OF THE LIFE IN OTHER VEHICLES. MOST RECENT BOTH LOW BEAM BULBS FAILED WITHIN 5 MINUTES LEAVING US WITH NO LIGHTING WHILE DRIVING AT HIGHWAY SPEED ON UNLIT DIVIDED HIGHWAY. WE HAVE BEEN REPLACING BULBS EVERY 2-3 MONTHS. WE ALWAYS REPLACE BOTH HEADLIGHTS WHEN ONE BURNS OUT. MY OTHER VEHICLES LAST MANY YEARS, THIS VEHICLE IS THE ONLY ONE I HAVE EVER HAD THAT HEADLIGHTS ONLY LAST MONTHS. THE VEHICLE IS ONLY DRIVEN 4 DAYS PER WEEK AND THE HEADLIGHT LIFE IS ACTUALLY LESS THAN 50 HOURS USE. WE HAVE TRIED SYLVANIA (STANDARD, SILVERSTAR AND SILVERSTAR ULTRAS, GE, HELLA AND RECENTLY PHILLIPS BULBS ALL WITH THE SAME LIFESPAN (WITHIN DAYS) SOMETHING IS WRONG. THERE IS A TSB BUT NO RECALL. *TR
DECEMBER 18, 2010 KIA MOTORS AMERICA, INC. DEAR KIA THIS LETTER IS TO COMPLAIN ABOUT AN INTERNET POSTED AND KNOWN DEFECT IN YOUR 2005 KIA SORENTO. I RECENTLY BROKE DOWN BECAUSE 'THE CRANKSHAFT BOLT BROKE OFF INSIDE THE ENGINE'. IT COST ME $85.00 TO GET IT TOWED AND NOW WILL RUN AN ADDITIONAL $1,200+/- TO REPAIR IT. FROM WHAT I'M READING ON THE INTERNET WHEN THE PROBLEM IS FIXED THERE IS NO WAY OF GUARANTEEING IT WON'T HAPPEN REPEATEDLY. THROUGH NO FAULT OF SORENTO OWNERS AS TOLD BY YOUR SERVICE MECHANIC (SCOTT) OF KIA OF DUTCHESS COUNTY (NY). 'JUST A BAD PART'. APPARENTLY, THIS BOLT SHEARS OFF AND FALLS INSIDE THE ENGINE CAUSING ADDITIONAL DAMAGE. YOUR FIX SUPPOSEDLY, IS TO TORQUE THE BOLT PROPERLY, WELL THAT BOLT IS FACTORY TORQUED! I HAVE NO COMPLAINTS WITH SCOTT AS HE IS COURTEOUS AND TRYING TO FIX IT. THE ISSUE IS THAT THIS VERY COSTLY FACTORY DEFECT IN EITHER THE BOLT OR THE ENGINEERING OF THE BOLT SPECIFICATIONS IS AND SHOULD BE THE RESPONSIBILITY OF KIA MOTORS.' AS AN OWNER, I AM DISAPPOINTED THAT YOU HAVE TURNED AWAY FROM YOUR RESPONSIBILITY TO ADDRESS THE FACTORY PROBLEMS AS THEY ARE NOTED THROUGH USE OF YOUR VEHICLES. ADDITIONALLY, WHEN THE BOLT BREAKS, AND I HAVE FIRSTHAND KNOWLEDGE, THE BRAKE AND BATTERY LIGHTS APPEAR ON THE DASHBOARD AND LOSS OF POWER STEERING OCCURS. THE SUDDEN LOSS OF POWER STEERING ALMOST CAUSED ME TO VEER INTO A CURB ON THE SIDE OF THE ROAD BUT COULD HAVE BEEN A LOT WORSE. I HAVE ADDED (BELOW) SOME OF THE MANY INTERNET POSTED COMPLAINTS OF PEOPLE WITH THE SAME NIGHTMARE. AND EVEN AFTER IT'S FIXED THERE IS NO GUARANTEE IT WON'T CONTINUE TO HAPPEN. HOW ABOUT SOME GOOD OLD FASHIONED OWNING UP TO THE RESPONSIBILITY OF PROVIDING SAFE AND RELIABLE CARS FOR PEOPLE WHO PAY THOUSANDS OF DOLLARS TO PURCHASE ONE OF THE MOST EXPENSIVE THINGS WE WILL EVER OWN!!! NEEDLESS TO SAY, I AM QUITE FRUSTRATED AND WHEN I PICK UP THE CAR TOTALLY OUT OF MONEY. *TR
OWN A 2005 KIA SORENTO. WE HAVE A CONTINUOUS PROBLEM WITH THE LIGHTS BURNING OUT. THIS INCLUDES THE HEADLIGHTS, BRAKE LIGHTS, PARK LIGHTS, AND FOG LIGHTS. THESE LIGHTS BURN OUT ABOUT EVERY 3 TO 4 MONTHS. NOW THE POWER SEAT HAS STOPPED MOVING FORWARD OR BACK. THE DRIVER'S SIDE POWER SEAT WILL NOT MOVE FORWARD OR BACKWARD. A SHORTER PERSON THAT MY WIFE MOVED HER CAR AND SHE ADJUSTED THE SEATS. WHEN MY WIFE GOT INTO THE CAR SHE WAS UNABLE TO PUT THE SEAT IN THE ORIGINAL POSITION. I HAVE TRIED TO JOCKEY THE SWITCH BACK AND FORTH AND UP AND DOWN AND THE SEAT WILL NOT MOVE. *TR
TL*THE CONTACT OWNS A 2005 KIA SORRENTO. THE CONTACT WAS ATTEMPTING A TURN WHILE DRIVING APPROXIMATELY 2 MPH WHEN THE STEERING WHEEL ABNORMALLY LOCKED. THE CONTACT WAS UNABLE TO TURN THE WHEEL AND THE VEHICLE WAS IMMEDIATELY SHUT OFF. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT REPAIR FACILITY WHERE SHE WAS INFORMED THAT A BOLT WITHIN THE DRIVESHAFT HAD FRACTURED AND CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 64,000.
FRONT DRIVE SHAFT BROKE. OTHER ISSUES AND INCIDENTS INCLUDE BUT NOT LIMITED TO: INDUCTION CONTROL SYSTEM BROKE. HARMONIC BALANCER BROKE. CRANK SHAFT TIMING BELT SPROCKET, CRANKSHAFT BOLT BROKE AND THROTTLE POSITION SENSOR. *TR
HEADLIGHTS REPLACED WITH XENON HEADLIGHTS. THEY BLEW, BOTH AT THE SAME TIME, ABOUT 60 DAYS AFTER INSTALLATION. THEN I REPLACED THEM AGAIN WITH THE SAME LIGHTS, AGAIN, ONE BLEW ABOUT 3 MONTHS LATER. REPLACED THEM WITH REGULAR HEADLIGHTS. DRIVERS SIDE BLEW, REPLACED IT, BOTH BLEW AGAIN ABOUT 4 MONTHS LATER. LAST WEEK, DRIVERS SIDE WENT, REPLACED IT, AND THE PASSENGER SIDE BLEW THE VERY NEXT DAY. WITH THE AMOUNT OF COMPLAINTS I HAVE SEEN ONLINE, KIA SHOULD BE DOING SOMETHING ABOUT THIS. I HAVE ALSO HAD TO CHANGE SIDE MARKERS, TAIL LIGHTS (TWICE) AND A DIRECTIONAL (TWICE). I HAVE ONLY OWNED THE VEHICLE SINCE 10/2010. *TR
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHEN ENTERING HER VEHICLE SHE HAD A DIFFICULT TIME TRYING TO TURN THE STEERING WHEEL. THE VEHICLE WAS TOWED TO A INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE BOLT ON THE CRANK SHAFT HAD FRACTURED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VIN WAS UNKNOWN. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 82,000.
MY 2005 SORENTO, SUV, BEGUN TO SHAKE ON THE FRONT AND LATER STOPPED. I HAD A MECHANIC CHECK IT FOR THE MAIN BELT TO BE OFF AND HE SAID IT WAS MORE MAJOR. THE BOLT HAD BROKEN OFF IN THE MOTOR. SOME CARS FROM KIA HAD ALREADY HAD THAT COMPLAINT. I CALLED THE KIA HEADQUARTERS AND THEY SAID YES, BUT NOT A RECALL FOR THAT MODEL DOING IT. WELL IT IS AND I AM STILL PAYING FOR SOMETHING I CAN'T USE.???? *TR
CAR POWER STEERING BEGAN TO FAIL. POWER STEERING FLUID WAS CHECKED BUT ADDING FLUID DID NOT SOLVE THE PROBLEM. VEHICLE FAILED TO START, NEEDED TO BE TOWED TO MECHANIC. AFTER INSPECTION BY MECHANIC, IT WAS DETERMINED THAT THE CRANK SHAFT BOLT BROKE OFF FROM THE CAR. CONSEQUENTLY THIS BROKE THE TIMING BELT AND MAY HAVE BENT THE VALVE RODS (MECHANIC IS IN THE PROCESS OF TAKING THE VEHICLE APART AND ASSESSING ANY OTHER SUBSEQUENT DAMAGE CAUSED BY THE BROKEN CRANK SHAFT BOLT). THE VEHICLE NEEDS THOUSANDS OF DOLLARS OF REPAIRS (STILL BEING DETERMINED AS TO THE ENTIRE SCOPE). THE BOLT, TIMING BELT AND MOST LIKELY VALVE RODS WILL NEED TO BE REPLACED, ALONG WITH NUMEROUS HOURS OF LABOR DUE TO THE FACT THE ENGINE NEEDS TO BE TAKEN APART AND PUT BACK TOGETHER. THE OLD CRANK SHAFT BOLT IS AVAILABLE. *TR
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A RECURRING DEFECT ON THE AIR BAG SENSOR. THE VEHICLE WAS TAKEN TO THE DEALER IN 2005 FOR A RECALL ON THE AIR BAG SENSOR WHICH WAS REPLACED; YET, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD CONTACT THE REGIONAL MANAGER AND FOLLOW UP WITH HER. THE FAILURE MILEAGE WAS 119,000.
2005 SORENTO LOVE THE CAR, BUT ON TAKE OFF AROUND 45 TO 50 MPH IF I'LL JERK AND LOSE SPEED BUT IF I KEEP MY FOOT IT DOES HAPPEN AS OF YET, IT JUST HOLDS THERE END MUCH GIVE LOTS OF GAS TO GET IT GOING. THAT'S THE ONLY PROBLEM I HAVE. PLEASE HELP. ALL THE TIME! *TR
I HAVE A 2005 KIA SORENTO AND IT HAS 123000 MILES. I WAS DRIVING WITH MY WIFE AND I LOST CONTROL OF THE STEERING,BRAKES AND THE ENGINE SHUT DOWN. I HAD IT TOWED TO MY REPAIR CENTER AND THEY TOLD ME THAT MY ENGINE WAS BLOWN AND I WOULD NEED A NEW ENGINE. THE CRANK SHAFT BOLT SNAPPED AND IT WAS A DEFECT IN THE MANUFACTURING PROCESS BUT KIA IS NOT TAKING RESPONSIBILITY FOR THIS MATTER. KIA IS CLAIMING THAT THERE WAS A SERVICE DOCUMENT REGARDING THIS BUT NO RECALL NOTICE WAS EVER SENT OUT TO THE OWNERS OF THIS MODEL CAR. KIA IS TRYING TO WASH THEIR HANDS OF THIS PROBLEM. I HAVE SPOKEN TO MANY PEOPLE AND THEY ARE SAYING THAT EVEN THOUGH THEY HAVE THE EXTENDED WARRANTY THAT KIA WANTS NOTHING TO DO WITH THE ISSUE AND ARE REFUSING TO REPAIR THIS DEFECT. I HAVE FILED A CLASS ACTION SUITE AGAINST KIA BUT THEY ARE TRYING TO HAVE THIS CASE THROWN OUT OF COURT REFUSING TO FIX TO ISSUE. *TR
05 KIA SORENTO. THE HARMONIC BALANCER BOLT DOESN'T ADEQUATELY SECURE THE BALANCER OR PULLEY. THRU NORMAL USE, THE BOLT BECOMES LOOSE CAUSING DAMAGE TO THE BALANCER. THE DAMAGED BALANCER CAUSES THE PULLEY TO BECOME DAMAGED, AND ALL OF THE ACCESSORY BELTS RUN BY THE CRANKSHAFT PULLEY ARE DAMAGED. THE "FIX" OFFERED BY KIA DOES NOTHING TO PERMANENTLY FIX THE PROBLEM. I HAVE NOW TAKEN MY VEHICLE TO AN ASE CERTIFIED MECHANIC TWICE IN THE LAST YEAR AND THE PROBLEM STILL EXISTS. COSTS HAVE NOW REACHED OVER $2100 AND COUNTING!!!!! *TR
THIS CAR IS A SAFETY HAZARD. HEADLIGHTS/TAIL LIGHTS/DASHBOARD LIGHTS BURN OUT WITHIN MONTHS OF REPLACEMENTS. JUST BURNED THROUGH 5 FUSES FOR THE DASHBOARD IN ONE DAY. DEALERSHIP WILL NOT FIX AS THERE HAS BEEN NO RECALL. GOOGLE THE MAKE AND MODEL AND YOU WILL SEE MANY ELECTRICAL ISSUES AND ANGRY OWNERS. HAVE A TEEN DRIVER IN THE FAMILY AND WE ARE AFRAID TO LET HER EVEN DRIVE THIS CAR. PLEASE RECALL THIS MODEL AND MAKE KIA OWN UP TO THEIR RESPONSIBILITIES!!!! *TR
TIMING BELT SERVICE PERFORMED BY KIA DEALER ON 3/1/2010 @ 77105 MILES. ON 5/22/2010, NOTICED BRAKE WARNING AND BATTERY WARNING LIGHTS ON WHILE ON HIGHWAY. PULLED ONTO NEXT OFF-RAMP, AND NOTICED NO POWER STEERING. I THEN PULLED INTO A GAS STATION, OPENED THE HOOD, AND NOTICED THAT THE ALTERNATOR, A/C, AND MAIN DRIVE BELT APPEARED TO HAVE COME OFF OF THE PULLEYS. I WAS ABLE TO DRIVE THE VEHICLE HOME, AND CHECKED THE NEXT MORNING TO SEE IF I WAS ABLE TO REPLACE THE BELTS. I FOUND THE CRANKSHAFT PULLEY LYING AT THE BOTTOM OF THE ENGINE BAY. UPON FURTHER INSPECTION, I FOUND THAT THE CRANKSHAFT PULLEY BOLT HAD SHEARED OFF AT THE THREADS INSIDE THE CRANKSHAFT SPROCKET. *TR
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE CONTACT HEARD A BANGING NOISE IN THE ENGINE. WITHIN A FEW MINUTES, THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CRANKSHAFT BOLT AND THE CRANKSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 69,000.
TL* THE CONTACT OWNS A 2005 KIA SORRENTO. THE CONTACT WAS PULLING INTO A DRIVEWAY AT RELATIVELY LOW SPEEDS OF 5 MPH WHEN HE NOTICED AN UNUSUAL POPPING SOUND. THE STEERING IMMEDIATELY FAILED AND THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE CONTACT NOTICED THAT WHEN TURNING THE STEERING WHEEL, THE TIRES WOULD NOT MOVE. THE MANUFACTURER ADVISED HAVING THE VEHICLE TOWED TO A LOCAL DEALER FOR A DIAGNOSIS OF THE FAILURE. THE CONTACT STATED HE WOULD HAVE HIS PERSONAL MECHANIC DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT 15 MPH, THE CONTACT NOTICED THAT THE POWER STEERING SUDDENLY STOPPED FUNCTIONING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE CRANK SHAFT PULLEY BOLT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 72,000. UPDATED 07/29/10 *BF THE CONSUMER ALSO STATED THE VEHICLE LOST STEERING. UPDATED 08/09/10*JB
Data synced from NHTSA on May 4, 2026