2007 Kia Sorento Complaint Log

TL*THE CONTACT OWNS A 2007 KIA SORENTO. THREE DAYS AFTER PURCHASING THE VEHICLE, THE AIR BAG LIGHT ILLUMINATED, WHICH INDICATED THAT THE PASSENGER SIDE AIR BAG WAS DEACTIVATED. WHILE DRIVING BETWEEN 40-45 MPH, THE VEHICLE HESITATED AND JERKED. WHEN THE VEHICLE IS STOPPED AT A STOP SIGN OR A RED LIGHT, THE EXTERIOR LIGHTS SHUT OFF. THE CONTACT HAS HAD TO STRIKE THE DASHBOARD IN ORDER TO GET THE AIR CONDITIONING TO WORK. IN ADDITION, NONE OF THE WINDOWS WILL ROLL DOWN. THE BLINKERS, TURN SIGNAL, AND CRUISE CONTROL DO NOT WORK. AFTER OWNING THE VEHICLE FOR TEN MONTHS, THE ALTERNATOR HAD TO BE REPLACED AND IT CURRENTLY NEEDS TO BE REPLACED AGAIN. THE RAILS TO STEP UP INTO THE VEHICLE HAD TO BE REPLACED TWICE. DURING A CRASH WITH A DEER, BOTH THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOYED AND THE SEAT BELTS DID NOT WORK. AS A RESULT, THE PASSENGER SUSTAINED A BROKEN ARM. ON TWO OCCASIONS, WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE TIRES NEEDED TO BE ROTATED AND ALIGNED. ON THE THIRD OCCASION, SHE WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. SINCE OWNING THE VEHICLE, SHE HAS BEEN TO THE DEALER SEVERAL TIMES WITH MANY COMPLAINTS, BUT THEY HAVE NEVER MADE ANY REPAIRS. A HYUNDAI INSPECTOR STATED THAT THE ENTIRE VEHICLE WAS OUT OF SPECIFICATIONS. THE FAILURE MILEAGE WAS 600. UPDATED 09/23/08. *LJ THE CONSUMER HIT A DEER AND THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT PERFORM AS THEY WERE DESIGNED. THE TRANSMISSION WOULD DELAY IN SHIFTING AND WOULD NOT SHIFT IN THE CORRECT GEAR. UPDATED 09/24/08. *JB

I PURCHASED A 2007 KIA SORENTO ON 1/6/07 FROM CHRIS LEITH KIA IN WAKE FOREST, NC. NOT LONG AFTER I BOUGHT IT, I NOTICED THAT IT FREQUENTLY JERKED WHEN ACCELERATING AT HIGHER RATES OF SPEED. ON 1/11/07, I TOOK THE CAR BACK TO THE DEALER AND COMPLAINED OF THE PROBLEM. AT THAT TIME THEY TOLD ME IT WAS THE ELECTRONIC THROTTLE BODY WHICH WAS SELF ADJUSTING ,AND WOULD FIX ITSELF AS I DROVE IT. THE VEHICLE CONTINUED TO STRUGGLE, SO I TOOK IT BACK TO KIA ON 3/5/07. THEY HAD THE VEHICLE FOR 3 DAYS. AFTER CORRESPONDENCE WITH KIA, I WAS TOLD TO COME PICK UP THE VEHICLE. THEY TOLD ME THAT KIA WAS AWARE OF THE PROBLEM AND THAT THEY WERE WORKING ON A SOLUTION. IT IS BELIEVED TO BE A SOFTWARE ISSUE. AS OF TODAY, 4/5/07, I STILL HAVE NO SOLUTION TO MY PROBLEM. I HAVE BEEN IN TOUCH WITH THE DEALER, AND HAVE BEEN TOLD THAT THEY ARE STILL WORKING ON A SOLUTION. I AM VERY FRUSTRATED! A BRAND NEW VEHICLE SHOULD NOT RUN LIKE THIS!!!*AK

WELL BOUGHT THIS NEW KIA SORENTO ON 01-06-07 WELL NOTICED ON 01-07-07 A TCIKING NOICE COMMING FROM ENGINE BROUGHT IT BACK I ON MONDAY 01-08-07 SERVICE MANAGER AT WORLD KIA IOF LAS VEGAS SAYS ITS NEW NEEDS TO E BROKE IN THEN I GET A RECALL NOTICE FIX ON 02-23-07 FRE OF COURSE NOW ON 4-23-07 BROUGHT BACK IN THE TICKING NOICE GOT WORSE REPLACE LIFETERS TENSINOR ASSY ALMOST A COMPLETE OVER HAUL ON ENGINE AT 1843 MILES FIXED THEN ON 6-29-07 THE UPPER RAIDATOR HOSE BLOWS AT 3049 MILES ASK WHY SERVICE MANAGER KEVIN BLACKWELL AYS THEY DONT KNOW I BROUGTH THIS BACK NOT EVEN ONE DAY TO GET MY OTHER VECHILE BACK WELL THEY SAY YOU SIGNED THE NEW CAR NOTE THIS SUV HAS 3350 MILES ON NOW AND WITH THIS AMOUNT OF WORK ALREADY THAT HAS BEN DONT I CANT EVEN GET A GOOD GEAL ON A TRADE ONCE THEY RUN A CARFAX REPORT IT WILL SHOW THIS IS A PROBLEM SUV SO WHO WANTS IT MY OPION THE DEALER GIVES ME BACK MY MONEY IN FULL OF WHAT I PAID FOR IT LET HIM HAVE HIS PROBLEM SUV

AIRCONDITIONER BLOWER MOTOR FAILURE ACCOMPANIED BY NOISE CAUSED BY THE (2)CABIN AIR FILTER ELEMENTS COMING LOOSE FROM FILTER ELEMENT HOUSING AND LODGING IN THE AIR CONDITIONER EVAPORATOR UNIT LOCATED BEHIND THE GLOVE BOX. THE KIA DEALER WAS UNABLE TO FIND THE FILTER ELEMENTS DURING INSPECTION OF THE EVAPORATOR UNIT WHILE DIAGNOSING THE SOURCE OF THE NOISE. THE KIA DISTRICT MANAGER FOR FLORIDA REFUSES TO ADDRESS THIS CONCERN AND DOES NOT CONSIDER IT A SAFETY CONCERN. THE COST TO FIX THIS ITEM IS $280.00. *TR