2014 Kia Sorento Complaint Log

I never received any letter from KIA about this recall. I recently found out about this recall when I entered my vehicle VIN on the NHTSA website because the ABS and stability control lights have been on since last week. I called Kia about this (North East Kia at White Plains, NY) on April 24, 2023, and reported this. They said that their system was down or something like that and that they couldn't check for any recalls for my vehicle. I told them about the report from NHTSA, they said it didn't matter because they still need to see it on their system. I pushed for an appointment with service, they gave me one for Friday, April 28, 2023, at 8:30 am. I went there on that date. Oscar (the person in charge of service) told me when I arrived that their system still was with some kind of issue and that they couldn't check my car until they see the recall on their system. So they didn't check my car. I showed him a picture with the ABS and stability control light on in my car. He said they couldn't do anything about it. He just told me that they will call me or email me when their system is back to normal. I am worried that something bad can happen to my car and KIA is not doing anything to fix this recall. Please, help with this. Thank you

Was driving my kia sorrento and check engine light came car was acting as if it wasn't getting any gas took to autozone came bk with 2 codes and pulled out and my car basically powered down in the middle of the street a car almost ran into me...the police had to push my car down a waze so no one would hit me , my car won't start..battery was at good percentage...took it to the shop replaced starter and still nothing won't start..they figured out testing that engine was done for

iT APPEARS MY CAR IS BURNING OIL, THERE IS NO LEAKAGE. I KEEP OIL CHANGES ON A REGULAR BASIS AND NOW CHECKING OIL LEVELS DAILY. IT IS USING 1-1.5 QTS EVERY 2 WEEKS. THIS PROBLEM WAS FOUND WITH LAST OIL CHANGE. MY CAR NOW SEEMS TO SEIZE WHEN TAKING OFF INCONSISTENTLY. I DON'T KNOW IF TWO PROBLEMS ARE CONNECTED. THERE ARE NO WARNING LIGHTS COMING ON. I CONTACTED CARTOWN KIA ABOUT 3 TIMES BY PHONE, LEAVING MESSAGES, AND ONLINE BUT NO RESPONSE.

In December of 2020 my vehicle stalled in the middle of turning. I lost all power and was not able to accelerate. After a tow to my mechanic no reason could be found and vehicle started and ran fine. No check engine or codes displayed. Then in July of 2021 same issue happened. I again had it towed to my mechanic who said it could be the timing but referred me over to my local dealership. At the dealership I was told it was the timing and spent over $4,000 to replace. Two days after picking my vehicle up there was oil all over my garage. Another trip to the dealer where they stated it was a faulty crankshaft seal and no big deal. A month later and I was still having issues. Prior to the work done by KIA I never had oil consumption issues. I was then told to do a combustion clean out which I did. Since then I have been dumping oil into the vehicle. fast forward to April of 2023. While on the interstate the vehicle began to shake and lost all power. After a very expensive tow home and to the dealer the diagnosis was engine failure that they are unable to tell from where specifically and again no check engine or codes displayed. I was quoted $10,000 for an engine replacement for a vehicle I still owed 4,500 on and is not worth as much as the engine

I have not had my car a year and the seatbelt light came on 2 days ago. I am keeping the services up and all of these things were supposedly passed during the inspection before I purchased my car. Also, the paint is peeling off the car. There are so many cars that has peeling paint when passing. Paint should not peel like that. I've never had this problem with any car I have purchased.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine. While accelerating, the knocking sound became louder. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that the engine might have seized. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 80,000.

The contact owns a 2014 Kia Sorento. The contact stated that while driving 65 MPH, the vehicle decelerated independently, and then failed to respond with the accelerator pedal depressed. The contact veered to the side of the road, and the engine started shaking and knocking. Additionally, the check engine and oil level warning lights remained illuminated. The vehicle was unable to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that the crank shaft sensor needed to be replaced. The contact stated that the knocking sound persisted. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.

Car was traveling from Atlanta and the speed odometer on the car showed it was dropping then knock noise pull over then I made to exit and check oil Guage the sensor lights never showed when I had picked up the person house I took to said it was crank sensor and started it heard knocking sound and I call NHTSA reported incident and was giving a claim number haven't heard anything since I no its recall on engine cause I had received paperwork that it was and also saw report on news

Have already applied several times about my engine and what happened started out with crank sensor going out and cause my engine crash and stop running should have paperwork did on March 2023 applied several times still no request back from any company need hear from NHTSA not yet would like to no what was the results never heard back thank you

Doing speed limit of 70 lost power for no reason had 3 mo left 500 minutes from home on vacation towed home thank God was able to get off the free way .Tried getting Kia to fix said since it was 3 .3 engine not 4 cylinder the couldn't fix it.same problem metal in oil and on dip stick see now 2017 3.3 same problem someone going to get hurt or worse now I need a lawyer.left no car and disabled

After work, a severe dust storm hit. I drove to the grocery store and then home (30 miles) in the dust storm. The next morning, as I was driving to work, I heard a weird knocking noise, but no engine lights came on. My car would not start during my lunch break, nor when I got off work. My boyfriend tried to jump it off. When that didn’t work, we traded the battery out since it was still under warranty. That did not work. We went back the next day and checked my oil levels and other fluids - all were good. My boyfriend then hooked up his small code reader which didn’t read any problems. The next day my mom started the car by putting the spare key up to the start button. She took it to Gene Messer Kia about 5 miles away. She said no engine lights came on, but the engine was knocking. Once she turned it off the mechanics were not able to start the car again. They looked over it and said they could not find any reason for my engine to have died. I asked them if it could have been the dust storm. They said no; the engine was well sealed, block was not cracked, oil levels were good, etc. They quoted me $11,521 for a new engine. However, I did not want to pay that because my car was only worth $5,500-7,000 (trade-in verse private sale) according to Kelly Blue Book. I called my insurance and had an inspector come look at it hoping he would be able to say the storm caused the issue and total my car so I could pay off my loan. However, they also could not find a cause for what happened to my engine. We sold it to Peddle.com.

I experienced a deceleration when I stepped on the gas pedal to accelerate on the interstate. I was going 65mph at the time. The emission control warning light came on so I pulled off the next exit and called the Kia dealer. I turned around and headed back to take it in for diagnostic service and repair when it started making noises so I pulled off onto an exit and the engine stopped shortly afterwards. I could turn the engine on but it would not go so I called AAA to have it towed to the dealer. The steering was difficult as well. The dealer said the engine needed to be replaced and the clock spring needed to be replaced (air bag warning light was on). This experience was dangerous and I was fortunate not to be in heavy traffic and in an area where there was a safe enough place to pull over. The car had 132,000 mi on it. The engine was replaced with a rebuilt 2014 engine but now the emissions control light just came on - not even a month has passed since replacement. I will take it in tomorrow for a diagnostic.

The contact owns a 2014 Kia Sorento. The contact stated while starting the vehicle, the all-wheel drive (AWD) warning light illuminated. The vehicle was taken to the dealer to be diagnosed, and the dealer stated that the all-wheel drive (AWD) switch was faulty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 160,000.

The contact owns a 2014 Kia Sorento. The contact stated that after starting the vehicle and driving at an undisclosed speed, he heard a knocking sound coming from the engine. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fractured part failed; however, the contact stated that the diagnoses was incomplete. The vehicle was not repaired. The dealer was not notified of the failure. The manufacture was not notified of the failure. The failure mileage was approximately 135,000.

Vehicle engine shut down while I was driving on the highway situation was very dangerous other vehicles had to take evasive maneuvers in order not to collide with me I was very scared as I had my grand children with me the vehicle is currently at auto nation in keennesses Georgia it is available for inspection there were no warnings or other indications

The oil light started to turn on and I still had 2000 miles to go to my next oil change. When we checked, we had no oil in the pan and had to add our own oil. I went to Kia Willowbrook dealership to file a complaint and get my oil changed. I was told that Kia will not do anything for oil consumption or engine replacement unless the engine seizes or stops working. This is telling me that I need to wait until my family is injured in a car accident when my car fails or my car starts on fire in order for Kia to do anything. I was also told, that I will need to get oil changes more frequently. That is the workaround. When I asked if an oil consumption test can be done, I was told that it will not help. This car is a safety risk to myself, my family and the public on the road if this is the advice I am getting from Kia.

The car has 107,000 miles on it, and has recently started making a strange noise and it died on 2 separate occasions. I took it to a mechanic, who thought it might need a new engine. I did a little online research and all of these engine problems for Kia Sorento's popped up. I took it to a Kia dealership, to get their view on it. They confirmed it needs a new engine, but that they don't know why. I have changed the oil regularly, and maintained the vehicle properly and I don't know how a car with that few of miles on it can need a new engine, without having an underlying issue.

I'm still having problems with the engine after replacing it. Have had 1 fender bender, which cost me a lot of money. When it was replaced, I don't believe Kia paid for towing or car rental nor fix the other recall with the brakes. I also get a shock nearly every time I get out of the vehicle. Now facing the problem again after the engine replaced will now be the 3rd time my car needs repair due to engine. HELP!!!

Paint peeling on hood. Does not look like it came from a stone chip.

Engine stalling. While driving to work about 45 minutes away my 2014 Kia Sorento stalled at a light. I put it in park, and it started right up. Coming home from work it stalled again after coming off the bridge in my town along with the check engine light on. Tried to start it and it would start and then stall and was idling really rough. Had it towed to my mechanic he said it was the VVT sensor according to the codes and that I had very little oil. My oil light would also come on way before the time to have the oil changed. He did an oil change and fixed the sensor $140.00 later after picking it up it stalled again on me 6 times. Left it at the mechanic again. $191.00 same codes told me the sensors in the engine had a lot of metal on them. They cleaned the sensors the drove my car for 20 miles no issues. Took my car to work the next day again 45 minutes away from home and it stalled again in the middle of the highway. Had it towed back to the mechanic which cost me $245.00 because with AAA I was already over the allowed miles and tows. If this car needs a new engine, I am not replacing it. Never again buying a Kia!! When I first bought the car a few years later I had received a recall notice about the engine and supposedly the dealership fixed the issue. I really don't think they did anything. Needless to say, I have already spent $450.00 on this car in a matter of 2 weeks. Let's see how much this last repair will be because it will be the last time I fix it. I will not be replacing the engine on this car. I can't afford that or to buy a new car at this time.

The paint (Snow White Pearl) on my Kia Sorento (2014) is peeling off of the drivers side door above window. Mileage of vehicle is 116000. Started on 2/1/23

Paint is delaminated and pealing off. Paint type Pearl Snow White. After researching online it seems this is happening to hundreds of 2014 Kia Sorentos.

My 2014 Kia Sorento EX was purchased brand new, one owner, and started losing paint in several areas on the outside of the car and is horrible. So many 2014 Kias have this issue. It is a BAD PAINT job. This should never happen and I’ll never buy another Kia. Kia should fix these issues immediately. My Kia is in great shape except for the horrible paint.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The vehicle was towed to an independent mechanic, where the thermostat was replaced twice; however, the failure recurred. The contact related the failure to TSB: SC147. The vehicle was not diagnosed or repaired by a dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 21,000.

On Saturday, January 21st my Sorento started to make a strange noise. On Sunday, January 22 my check engine light came on. I took my vehicle to my normal mechanic first thing Monday, January 23rd morning. He said the check engine light was on because I needed an oil change. My most recent oil change was just over 3,000 miles ago using synthetic oil. When they performed the oil change they found that there was only a half a quart of oil in the vehicle. My mechanic made me aware of issues that Kia has been having with over consumption of oil and told me to contact the Kia dealership. My Kia ran normally the duration of Monday. Tuesday, January 24th when i went to take my kids to school the vehicle went into limp mode and would not go over 20mph. The Kia dealership is taking no ownership of the issue regarding the over consumption of oil due to the GDI engines. Something needs to be done for all of the people suffering financial hardship due to engine failure not To mention being without a vehicle for an undetermined amount of time.

I dropped my daughter off school, upon leaving and heading toward the freeway, I was unable to accelerate past 20mph, had a vehicle behind me almost hit me and my child because I lost forward acceleration and was unaware and could only use my hazards to signify that something was wrong and I wouldn't be able to make it up the hill. I then turned the vehicle off when I reached a safe place to pull over. Let it sit for 5 min, as this happened last year and was informed it was the throttle body, which was replaced. Upon turning vehicle back on, all seemed well, I drove toward the freeway again amd within 3 minutes the check engine light turned on and I lost power again. Was unable to drive more than 20mph We recently dealt with this exact issue with our 2013 kia Optima and it was due to a recall and they replaced the engine as it was malfunctioning.

The paint peeling is seriously dominate in PEARL WHITE and that needs to be addressed!! We have seen peeling in other colors as well. We want this to lead to a investigation.

Headlight Dim setting are so weak the vehicle over runs the lighting at speeds over 40 mph. Unsafe to drive vehicle on major highways, and on secondary roads where street lighting is sparse, or non existent.

On January 8, 2023, my 2014 Kia Sorento burnt up. I was driving down the street when I could see smoke and smell something burning. I stopped the car and got out just in time. It exploded and totally burnt. I have a video but it will not upload.

The paint is peeling super bad bad it to several dealerships & Maaco and was told this is a defect and to report the problem

Headlights continually need replacing. We must replace headlights every few months. We have tried several brands of lights and regardless they go out. We have had all the lights go out at once while driving at night. Cruise control no longer works. I had the clock spring replaced but this did not fix the cruise. Seat warmer Driver side seat warmer no longer engages. When the button is pressed, the indicator light flashes as if it will come on but never does.

I have a problem with the paint on the car; it keeps falling off by itself, and I tried to contact the Kia dealer for this issue, but they said to report here to you.

Engine overheated with no warning, Heater failed, Coolant wouldn't go through the system, replaced the T-stat, and it still continued to overheat with no warning or indication. I was driving with my 2.5year old in the middle of a busy street during the evening. Took it to a repair shop and was told they found coolant in the combustion chamber, and failed head gasket. They had to R7R both cylinder heads, replace the head gaskets, head bolts, t-stat, crank seal, oil pan gasket, timing cover gaskets and seals, Fuel injector - o - rings, fuel seals, fuel pump. They had to rethread and repair the bolts because they stripped. This was all fixed after i had to pay, $7,000. There was no warning lamps messages except for the 1 time overheating.

Car has around 90,000 miles and is consuming excessive oil. Original Mechanic ran diagnostics and notes that the gaskets are deteriorating and metal shavings are present in the engine, which could cause it to seize. Check engine light has been on, and an error message from the auto diagnostic system came on saying there might be an engine problem. Car is now at the dealer.

As I was driving vehicle suddenly started knocking and came to a hault. Battery was completely dead and I was no longer able to restart. Repair shop has confirmed engine is no good. My vehicle only has 81,000 miles no understanding how my engine has seized when I have had frequently oil changes. I'm am very frustated.

The Snow white pearl paint on my 2014 Kia Sorento has started de-laminating and peeling. It became noticeable on the driver's side door post, which has peeled and grown to a substantial area since I first noticed it. Smaller areas can also be identified on the back bumper, the hood, and several other panels of the vehicle. The vehicle is available for inspection upon request. The problem has been confirmed by a certified body shop (Caliber Collision in Happy Valley Arizona). Please contact for additional details if needed. Attached photos are of the damage as of 1/30/2023. Paint condition continues to deteriorate and more photos will be available tracking the progression of the de-lamination.

With no warning the Kia suddenly started shaking and shuddering and white smoke started coming out of the exhaust while driving down the freeway. There were no symptoms of the problem prior to the failure. Took it to a mechanic and he said the car has a blown head gasket. A second mechanic confirmed the diagnosis.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. Additionally, while driving at undisclosed speeds, the vehicle would hesitate while accelerating with the lights on the instrument panel flickering. The contact also stated that the side mirrors would erroneously move before the vehicle was turned off. The contact stated that while turning the steering wheel in either direction, the steering wheel would forcefully turn in the opposite direction. The vehicle was taken to the local dealer and was serviced, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 180,000.

The contact owns a 2014 Kia Sorento. The contact stated while parking the vehicle in a driveway, black smoke was coming out of the vents of the vehicle. Once the contact exited the vehicle, flames started coming from under the hood of the vehicle causing the vehicle to burst into flames. The fire department was able to extinguish the fire and a report was filed. No one was injured. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 144,000.

I was taking my daughter to school and the car stalled and died I restarted it but it wouldn’t accelerate and I could hear rattling in my engine so it took me a minute but I got it back to my driveway. The Abs and traction control lights where on and low tire. No check engine lights or oil low. I called my friend Jeff who is a mechanic and he came and checked oil and it was a quart low and he said the motor was shot that the blow by when he took the oil cap off he stated it sounded like a wrisp pin loose in my motor I called Kia and they told me I had to have it towed they don’t provide that service. Doesn’t know if I am covered under warranty or not. Even though they’ve done several recalls on my car for things to do with my engine. And yesterday when I looked my car vin # up it said I had a recall. This morning I was gonna print it out and it was gone. Which I found weird. The only people I spoke to was the mechanic where I bought my car and my mechanic friend about there being a recall on my car. So I can’t put my vin # in on Kia’s website it say it doesn’t recognize it. But it recognizes it here on this site. And I’m concerned they are trying to get out of fixing it just by the way the mechanic was talking to me. I bought my car there and I’m still making payments. But their website doesn’t recognize my vin and it’s the Kia dealer I bought my vehicle from? Plus I paid 3200.00 For extended warranty that they state ran out 2 weeks ago. Even though I have two years of payments to go to pay my car off. Isn’t an extended warranty suppose to begin when the manufactures warranty runs out? Not run concurrently with the manufacturer’s?

The contact owns a 2014 Kia Sorento. The contact stated while pulling out a gas station, the vehicle was making a loud clicking sound and the vehicle would not accelerate as needed. There was no warning light illuminated. The contact checked the oil level and noticed there was no oil in the engine. The vehicle was not diagnosed. The dealer was contacted and notified of the failure but offered no assistance. The manufacturer was contacted and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 153,007.

The cabin of the vehicle filled with gas fumes whilst driving the vehicle on 12/7/2022 through 12/10/2022. The fumes got so bad that myself the driver and passengers all got light headed and had to lower all windows and pull over to the side of the road to exit the vehicle and get some fresh air. The vehicle has not been inspected by a mechanic or associated Kia service department. The dash board ABS light and several other lights came on in the vehicle just before the incidents with the gas fumes started.

The contact owned a 2014 Kia Sorento. The contact stated that while driving at 30 MPH, the vehicle accelerated to 40 MPH, with the check engine warning light illuminated. The brake pedal was depressed; however, the brakes failed to stop the vehicle. There was smoke coming from underneath the hood, and then flames came from underneath the hood. The parking brake was applied, and the vehicle was able to come to a complete stop. The contact safely exited the vehicle before the vehicle was engulfed in flames. No injuries were sustained, and no medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed; however, the fire department was unable to determine the cause of the fire. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 132,000.

White pearl paint chipping off a garage kept car that was purchased new in 2014

Engine locked up while driving. It just stalled when in motion. Now the engine will not turn over. Mechanic says it has to be replaced.

The contact owns a 2014 Kia Sorento. The contact stated while driving 25 MPH, the vehicle started stalling with the check engine warning light flashing. The contact was able to pull over and had the vehicle towed to the dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The check engine warning light was reset; however, the failure recurred. The manufacturer was contacted and notified of the failure. The failure mileage was 210,000.

The contact owns a 2014 Kia Sorento. The contact stated while driving and attempting to make a turn, the vehicle temporarily lost motive power. There was no warning light illuminated. The contact stated that the failure reoccurred while driving. The dealer was notified of the failure and informed the contact that the cause of the failure could not be determined since there was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The contact stated while driving approximately 5 MPH uphill with her daughter in a car seat in the rear seats, the vehicle lost motive power, stalled, and failed to restart. Several unknown warning lights were illuminated. The contact was able to push the vehicle to the front of his residence with the assistance of her husband. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 129,000. The contact stated that other 2014 Kia Sorento vehicles are included in the recall for faulty engines but for some reason their vehicle does not apply.

2014 KIA Sorento; at 80775 miles the passenger side pillar by the front windshield the Pearl White Paint has peeled off. There was no impact. The paint code is SWP. I see that this is a wide-seen condition of this paint color; Pearl White with the KIA vehicles. I can see other spots on the car that appear to be weak and ready to peel.

While over taking a tractor the engine looses power with most dash lights going on, I pull over and turn the car off, and finally the car would not start.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact stated that he was left on hold. The failure mileage was approximately 29,000.