2015 Kia Sorento Complaint Log

THE PAINT ON MY PEARL WHITE KIA SORENTO IS FALLING OFF. I CONTACTED THE KIA DEALERSHIP IN MOBILE, AL WHERE I PURCHASED IT FROM THE SERVICE MANAGER CAME OUTSIDE TOOK PICTURES AND NEVER CONTACTED ME. I CALLED AND CALLED AND HE NEVER RETURNED MY CALLS. I ALSO CONTACTED KIA CORPORATE AND WAS GIVEN A CASE# 13187397. NOONE EVER RETURNED MY CALLS. I PAID OVER $700 TO HAVE MY CAR PAINTED MYSELF AND THE PAINT STARTED TO PEEL OFF AGAIN IN LESS THAN 90 DAYS. THE STORE REPAINTED TO FAULTY AREAS AT NO CHARGE. THIS IS RIDICULOUS.

MY 2015 SORENTO (ORIGINAL OWNER) JUST FLAT OUT DIED WHILE DRIVING IN THE LEFT PASSING LANE ON INTERSTATE 85N FROM THE AIRPORT IN ATLANTA (IN THE POURING RAIN 6/8/2019) AND WITHOUT ANY WARNING. NOT ONLY DID IT JUST STOP RUNNING "EVERYTHING DIED" NO LIGHTS, NO HAZARDS; NO POWER WINDOWS ETC. IT WOULD NOT EVEN ACKNOWLEDGE THE KEY FOB. THE SUV WAS COMPLETELY DEAD. I WAS SO LUCKY TO NOT HAVE BEEN HIT BY ANOTHER VEHICLE. ONCE THE HERO TRUCK PUSHED ME ACROSS 8 LANES TO SAFETY; I HAD TO HAVE MY SUV TOWED TO THE DEALER. THE DIAGNOSIS: 'THE ALTERNATOR AND BATTERY WERE BOTH BAD AND HAD TO BE REPLACED FOR 1500.00'. WHAT?? OF COURSE, THE WARRANTY HAD JUST EXPIRED THE MONTH BEFORE; MILEAGE JUST HAD TURNED 50K. I WAS COMPLETELY SHOCKED AS NO INDICATORS OF ANYTHING GOING BAD OCCURRED. NO WARNING LIGHTS; NO HESITATION STARTING; NO DIMMING LIGHTS, NO NOISE; ETC.' IT HAD FULL POWER; EVERYTHING WAS NORMAL! MY SUV HAD 'EVERY MAINTENANCE' PERFORMED ON TIME AND WAS STILL 2K AWAY FROM ITS NEXT SERVICE. THIS INCIDENT NOT ONLY PLACED ME IN A VERY DANGEROUS SITUATION IT TROUBLES ME GREATLY THERE WAS NO WARNING AT ALL. AGAIN, NO INDICATOR OR SYMPTOM OF ANYTHING WRONG. THIS SUV IS MY 2ND SORENTO AND WILL BE MY LAST KIA. I DO NOT FEEL SAFE IN THIS BRAND OF VEHICLE. I WANT TO ADD MY FIRST SORRENTO; (2008 EX MODEL, I CAN SUPPLY A VIN TOO) ALSO HAD A MAJOR REPAIR EVENT OCCUR RIGHT AFTER ITS WARRANTY EXPIRED (WITHIN 2 MONTHS); THE REAR DIFFERENTIAL WENT BAD AND HAD TO BE REPLACED. I REALLY WONDER IF THIS IS A TREND WITH KIA; MAJOR ISSUES OCCURING RSOON AFTER WARRANTY EXPIRES; MAJOR REPAIRS/COSTS ARE THE RESULT; NOT TO MENTION THE ISSUE PLACING YOU IN A DANGEROUS SITUATION WITHOUT WARNING. SOMETHING IS WRONG HERE. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER VEHICLE I HAVE OWNED RIGHT NEITHER RIGHT AFTER A WARRANTY EXPIRES OR EVEN CLOSE AFTER AND WHEN I DO? BOTH WERE SORRENTO'S

THE PAINT ON THE TOP OF MY CAR STARTED CHIPPING STARTED AS A SPOT THEN SPREAD IT SEEMED TO BUBBLE UP AND BLOW OFF IN THE WIND HAD IT FIXED - NOW THE PAIN ON MY HOOD IS DOING THE SAME

PAINT DELAMINATING, NOT DUE TO ROCK CHIP OR WEATHER. IS VERY COMMON IN THIS SPECIFIC PAINT COLOR ON THIS SPECIFIC MODEL (PEARL WHITE, KIA SORENTO)

The engine quit/shut down while traveling at 65mph on freeway. We replace engine, now 50,000 miles later we are replacing the connector rod bearings.

DRIVING ON THE HIGHWAY GOING ABOUT 75 IN THE FAST LANE WHEN THE CHECK ENGINE LIGHT CAME FLASHING ON AND THE CAR SLOWED DOWN TO 60 WOULD NOT ACCELERATE AT ALL WAS ABLE TO GET IT TO THE DEALERSHIP. ON THE WAY TO THE DEALERSHIP I NOTICED SHIFTING FROM 1ST TO 2ND IT DID NOT WANT TO GO. I WAS TOLD THE CAR WAS IN LIMP MODE AND THEN GOT TOLD THE ENGINE HAD TO BE REPLACE. ESTIMATED TIME FOR MY CAR TO BE RETURNED TO ME 2 MONTHS. WHEN WE FIRST GOT THE CAR WAS MARCH 2019, A FEW DAYS INTO DRIVING IT I NOTICED THAT IT WAS SHIFTING WEIRD FROM FIRST TO SECOND AND HAD A HARD TIME DOWN SHIFTING. WE TOOK THE CAR BACK THEY SAID IT'S JUST A NEWER CAR TO YOU AND EVERYTHING IS FINE. I SAID FINE WHATEVER. NOW IT'S MAY AND IT NEEDS A NEW ENGINE. THIS IS RIDICULOUSLY DANGEROUS WE HAVE 3 KIDS AND WHAT IF WE ALL WERE IN THE CAR AND IT JUST SHUT DOWN A HIGH SPEED.

WAS DRIVING MY KIA AND THE ENGINE LIGHT CAME ON AND THE CAR SHUT DOWN, NO POWER AT ALL. I DIDN'T HAVE TIME TO GET OFF OF THE ROAD. THE CAR IS BEING TOWED TO THE DEALERSHIP IN THE MORNING. I'M SO DISAPPOINTED / MAD WITH KIA MANUFACTURER. I WAS DRIVING IN 6 LANES OF TRAFFIC IN DOWNTOWN ATLANTA EARLIER, WHAT WOULD OF HAPPENED IF IT WOULD HAVE STALLED OUT ON THAT BUSY INTERSTATE .. GOD IS GOOD..... DO NOT BUY A KIA ' REPEAT DO NOT BUY A KIA '

VEHICLE STOPPED ENGINE RUNNING BRAKE PEDAL GOES TO FLOORBOARD. DEALER STATES THIS HAPPENS AND DEMONSTRATED 3 SIMILAR VEHICLES BRAKE PEDAL GOES TO FLOOR. MY EXPERIENCE AND TRAINING INDICATES THIS CONDITION IS UNSAFE AND MASTER OR WHEEL CYLINDER OR DISK BRAKE PISTON MAY BE LEAKING. ANOTHER AREA CAN BE MASTER CYLINDER INTERNALLY LEAKING OR ABS INTERNALLY LEAKING. I CALLED KIA CORPORATE CUSTOMER SERVICE AND AFTER LISTENING TO MY CONCERN HE SAID HE HAS NO TECHNICAL SUPPORT TO ADDRESS MY CONCERN AND TO GO BACK TO DEALER. HOWEVER, I HAD EARLIER GONE TO DEALER FOR A BRAKE INSPECTION 'BRAKE PEDAL TRAVELS TOO LOW'. I WAS CHARGED 70$ AND TOLD EVERYTHING IS FINE! I FEEL I AM CHASING MY TAIL HERE. IS THERE NO STANDARD THAT SAYS PEALE PEDAL CANNOT GO SO LOW THAT GAS PEDAL IS ALSO ENGAGED IF FOOT OVERLAPS ACCELERATOR PEDAL? PRETTY SCARY IF YOU PUSH BRAKE PEDAL AND IT CREEPS LOW ENOUGH THAT GAS IS APPLIED AND THEY ARE FIGHTING! TWO MONTHS AGO I WAS TOLD THAT IF GAS AND BRAKE WERE OBSERVED BY COMPUTER THE DEFAULT WAS TO SHUT OFF ENGINE TO IDLE. YES THIS WAS HAPPENING SEVERAL TIMES TRYING TO GET ONTO FREEWAY. HIT GAS ENGINE DIES IF BRAKE PEDAL TOUCHED WHEN TRYING TO MERGE ONTO TRAFFIC! NOW I CAN HIT GAS AND BRAKE AT SAME TIME AND THEY FIGHT EACH OTHER. HELP!

THE LOW-BEAM HEADLIGHT HAS A LOOSE CONNECTION. THE BULB IS GOOD, BUT THE CONNECTION IS NOT. YOU CAN MOVE THE CONNECTION AND THE LIGHT COMES ON, BUT THE BULB/CONNECTION MOVES AGAIN AND THE LIGHT GOES OUT. THIS CAN CREATE A DANGEROUS SITUATION. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS.

CAR STALLED ON 4/28/2019 IN THE INTERSTATE IT DID NOT HAVE ANY POWER AND IT HAS HAPPENED TO SEVERAL KIA SORENTO OWNERS BUT THE RECALL FOR THE ENGINE STILL DOESN'T COME UP ON THE RECALL SYSTEM. CODE: OBDP1326

THE VEHICLES ENGINE JUST STALLS OUT AND SHUTS COMPLETELY DOWN. KIA KEEPS SAYING CAMSHAFT SENSOR BUT YET THEY HAVE REPLACED IT THREE TIMES IN THE PAST 2 MONTHS. IT'S THE ENGINE AND IT'S NOT SAFE!! I'VE READ MANY REPORTS ON THIS HAPPENING TO OTHERS. I WAS DRIVING DOWN THE HIGHWAY AND IT JUST STALLED OUT. I HAD TO SHUT THE CAR OFF AND RESTART IT AND IT KEPT HAPPENING. THIS IS NOT SAFE! I HAVE THREE CHILDREN WITH ME AND I JUST ABOUT GOT HIT BY A SEMI. LAWSUIT IN THE MAKING. THIS NEEDS TO BE RECALLED ASAP!

THIS VEHICLE WAS PURCHASED DEC 1 2018 AND THE KNOCK SENSOR FAILED ON THE TRIP BACK FROM THE DEALERSHIP. IT WAS REPLACED AND NOW APRIL 22ND 2019 LESS THAN 5 MONTHS LATER IT HAS FAILED AGAIN AND LEFT ME STRANDED. THE CHECK ENGINE LIGHT IS FLASHING AND THE VEHICLE IS STUCK IN LIMP MODE. THIS MODEL IS KNOWN FOR THIS PROBLEM AND SHOULD BE ADDED TO THE RECALL LIST.

THE PAINT IS BUBBLING AND BLISTERING ALONG WITH DELMINATION IN SOME AREA'S. I SEE THIS IS A KNOWN REOCCURRING ISSUE WITH THE SNOW WHITE PEARL PAINT ON MANY OTHER KIA'S AS WELL. MY CAR ONLY HAS 31,000 MILES ON IT AND HAS BEEN WELL TAKEN CARE OF WITH THE EXCEPTION OF THIS MANUFACTURER ISSUE. FIRST NOTICED A SMALL DELAMINATION ON THE A PILLAR IN 2019, NOW BLISTERS ARE NOTICED AND SPEADING OVER MANY PANELS OF THE VEHICLE

NIGHT TIME DRIVING IS DIFFICULT WITH THE HEAD LIGHTS. BRIGHTS ARE VERY BRIGHT AND WILL LIGHT UP 300+ FEET. NORMAL LIGHTS WILL LIGHT UP MAYBE 20FT. IT IS MAINLY CHALLENGING TO SEE WHEN THERE ARE NO STREET LIGHTS OR OTHER VEHICLES ON THE ROAD.

WHILE DRIVING ON THE EXPRESSWAY AT NIGHT, MY CAR LOST ACCELERATION. NO WARNING AT ALL !!! THE CAR COMPLETELY STOPPED BEFORE MAKING IT COMPLETELY TO THE SHOULDER. I HAD TO GET MY CAR PUSHED BY ANOTHER CAR TO AVOID A MAJOR ACCIDENT OR FATALITY. I LEARNED AFTER TOWING MY CAR TO A REPAIR SHOP THAT THERE WAS A RECALL THAT I WASN'T INFORMED OF AND MY MOTOR HAS TO BE REPLACED. THANK GOD HE SENT ANGEL'S TO PROTECT US.

WAS DRIVING DOWN THE INTERSTATE, THE ENGINE COMPLETELY SHUT OFF, I HAD NO SIGNS OF MY CAR NEEDING OIL WASN'T DUE FOR A OIL CHANGE FOR ANOTHER 1,000 MILES, MY ENGINE LIGHT NEVER FLASHED THE CAR NEVER JERKED OR NOTHING JUST SHUT OFF AND WOULD NOT TESTART, CALLED THE TOW TRUCK HE ADVISED ME THAT MY MOTOR WAS LOCKED UP, UPON PULLING THE OIL STICK OUT I DIDN'T NOT HAVE 1 DROP OF OIL IN MY CAR, I HAD NO SMOKE OR ANYTHING COMING FROM MY CAR IT IS A 2015 KIA SORENTO HOWEVER ON THE DOOR IT HAS A 2014 MANUFACTURING DATE

IN MARCH OF 2019, THE ENGINE IN THIS CAR BLEW WITHOUT BEING OUT OF OIL OR HAVING ANY WARNING LIGHTS ON (NO CHECK ENGINE LIGHT). IT INITIALLY STARTED WITH WHAT SOUNDED LIKE MAYBE A FAN ISSUE OR SOMETHING- WHILE DRIVING. AT THAT TIME WE CONFIRMED THAT THERE WAS OIL IN THE CAR AND WITHOUT A LIGHT OR SYSTEM INDICATION, WE HAD NO REASON TO SUSPECT SOMETHING MAJOR AND MADE PLANS TO HAVE IT CHECKED OUT. BUT THE NOISE VERY QUICKLY PROGRESSED AND MY MECHANIC BROTHER CONFIRMED THAT THE NOISE SOUNDED LIKE THE MOTOR WAS BLOWN (LOW END ROD KNOCK). I CONTACTED THE LOCAL KIA DEALERSHIP (WALLINGFORD/MERIDEN, CT) FOR A SERVICE APPOINTMENT AND WAS TOLD FLAT OUT THAT BECAUSE I HAD PURCHASED THE VEHICLE FROM MY FATHER IN LAW- THE WARRANTEE WOULD NOT TRANSFER AND WE WOULD BE RESPONSIBLE FOR THE COST. THIS WAS NOT POSSIBLE AND WE HAD NO CHOICE BUT TO PARK IT UNTIL HOPEFULLY ONE DAY KIA WOULD RECALL IT OR I COULD GET MY HANDS ON A DESCENT ENGINE THAT MAY NOT HAVE THE EXACT SAME ISSUE. IN THE INTERIM I PLACED ANOTHER CALL AND WAS TOLD THAT THE INFORMATION I FIRST RECEIVED ABOUT THE WARRANTEE NOT TRANSFERRING WAS INCORRECT BUT NOW IT HAD EXPIRED. MY FATHER IN LAW WOULD ROLL IN HIS GRAVE KNOWING HOW MUCH HE ADVOCATED FOR KIA AND THEIR WARRANTEES AND THAT THIS CAR SITS UNUSABLE.

MY VEHICLE HAD TERMERS, ENGINE LIGHT CAME ON DEALER TELLS ME IT IS THE TRANSMISSION. WE PAID NOT INCLUDING TAX 16,400,WE BOUGHT THE CAR FROM A KIA DEALER.I AM SURE THEY HAVE AN ISSUE WITH THIS VEHICLE. A TRANSMISSION COMPANY SAID THEY HAVE A PROBLEM. PLEASE HELP. THE DEALER WAS FUCCILLO KIA OF CLAY NY.

THE ABS, ESC, AND LOW TIRE PRESSURE LIGHTS KEEP COMING ON. WE HAVE HAD THE CAR FIXED AND THE LIGHTS STILL COME ON. CITY KIA TOLD US TO IGNORE THE LIGHTS CAUSE THE SENSOR WAS BAD. BUT THAT'S NOT A GOOD ENOUGH ANSWER. NOT ONLY THAT BUT THE HEADLIGHTS ARE DULL AND ARE HARD TO SEE AT NIGHT, WHICH I DO A LOT OF NIGHT TIME DRIVING. THE IMAGE I AM ATTACHING IS ONE I TOOK AFTER HAVING REPAIRS MADE ON MY CAR.

TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING BETWEEN 50-60 MPH ON SEVERAL OCCASIONS, THE STEERING BECAME LOOSE AND THE VEHICLE DRIFTED TO THE RIGHT. THE VEHICLE WAS TAKEN TO EVANS KIA (LOCATED AT 4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,800. *TR

TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER WAS ABLE TO PUSH DOWN ON THE STEERING WHEEL AND THE FUNCTIONALITY RETURNED. THE VEHICLE WAS TAKEN TO BEV SMITH KIA OF STUART (LOCATED AT 3131 SE FEDERAL HWY, STUART, FL 34994, (772) 283-1743) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE MECHANIC FAILED TO TORQUE THE NUT THAT HELD THE STEERING WHEEL IN PLACE AFTER REPLACING THE CLOCKSPRING IN THE STEERING WHEEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000. THE VIN WAS NOT AVAILABLE.

ON 3/10/2019, I WAS OUT OF TOWN, DRIVING ON THE HIGHWAY WHEN MY CAR LOST SPEED, ENGINE LIGHT CAME ON AND CAR SHUT DOWN AND WOULDN'T START BACK UP. HAD TO HAVE CAR TOWED TO NEAR BY SHOP AND HAD TO FIND A WAY BACK HOME, WHICH WAS 2 HOURS AWAY. ON 3/11/2019, SHOP STATED THAT MY ENGINE HAD FROZE. HE COULD UNDERSTAND WHY ENGINE FROZE BECAUSE IT HAD OIL AND I WASN'T DUE FOR AN OIL CHANGE UNTIL ANOTHER 800 MILES. SHOP OWNER INFORMED ME THAT HE HAVE HAD 3 OTHER CUSTOMERS WITH THE SAME MAKE AND YEAR WHO CAR DID THE SAME THING. I HAVE TAKEN MY CAR TO KIA ON SEVERAL OCCASIONS FOR EVO SYSTEMS READING PROBLEM WITH SYSTEM AND TOLD THEM THAT I HEARD A KNOCKING AND SHAKING IN MY ENGINE. I HAVE READ ABOUT SEVERAL OTHER CASE SIMILAR ONLINE. CLEARLY THERE IS A PROBLEM WITH THE ENGINES IN THE 2015 KIA SORENTO THAT YOU ALL AREN'T WILLING TO INVESTIGATE OR ADMIT TOO

I TOOK MY CAR IN TO A KIA DEALERSHIP RECENTLY FOR PREVENTATIVE MAINTENANCE, AND BECAUSE I NOTICED THAT IT WAS NOT DRIVING AS SMOOTHLY AS USUAL. I WAS TOLD THAT NOTHING WAS WRONG WITH THE CAR, BUT, THERE WAS A PRODUCT IMPROVEMENT CAMPAIGN FOR WHICH SOFTWARE WAS UPDATED ON MY VEHICLE. APPROXIMATELY ONE MONTH LATER, I WAS OUT OF TOWN IN MY VEHICLE, AND ALL OF A SUDDEN THE ENGINE LIGHT BEGAN TO FLASH, THE RPMS WENT DOWN, THE TRANSMISSION APPEARED TO SLIP, AND THE CAR WAS ESSENTIALLY DISABLED. THE KIA SERVICE DEPARTMENT THAT I BROUGHT IT TO EXPLAINED TO MY HUSBAND THAT THE "PRODUCT IMPROVEMENT CAMPAIGN" -- WHERE THE SOFTWARE WAS ADDED TO MY VEHICLE WAS DUE TO THE FACT THAT KIA KNOWS THAT THE ENGINES HAVE ISSUES, AND MAY HAVE CATASTROPHIC FAILURE EARLY, AND BECAUSE OF THIS, THEY HAVE DESIGNED SOMETHING TO PUT THE VEHICLE IN A 'LIMP HOME MODE', SO THAT IT IS NOT FURTHER DAMAGED. BECAUSE THIS HAS NOT BEEN CALLED A RECALL -- EVEN THOUGH KIA HAS FULL KNOWLEDGE OF ENGINE ISSUES -- A VAST MAJORITY OF KIA OWENERS OF THE AFFECTED VEHICLES HAVE NOT HAD THIS SOFTWARE UPDATE, AND ARE AT RISK OF THEIR ENGINE FAILING AT HIGH SPEEDS, ENDANGERING THEMSELVES, THEIR FAMILIES, AND OTHERS. THIS IS AN ABSOLUTE PUBLIC SAFETY ISSUE. ADDITIONALLY, JUST REPLACING THE ENGINES IS NOT ENOUGH, THESE VEHICLES NEED TO BE COMPLETELY RECALLED. MANY ARE STILL BEING FINANCED, AND OWNERS OWE THOUSANDS OF DOLLARS ON VEHICLES THAT WILL HAVE TO CARRY A SALVAGE TAG, AND BE WORTH PENNIES ON THE DOLLAR DUE TO HAVING AN ENGINE THAT IT WAS NOT MANUFACTURED WITH. PLEASE HOLD KIA ACCOUNTABLE FOR THEIR IRRESPONSIBILITY, AND CONSUMER FRAUD.

WHILE VEHICLE WAS TRAVELING 70 MPH ON INTERSTATE, ENGINE CUT OFF. SUBSEQUENT MECHANIC EVALUATION WAS ENGINE IS INTERNALLY DAMAGED AND REQUIRES REPLACEMENT

HEADLIGHTS WILL NOT COME ON. ONE WILL FLICKER ON EACH TIME THE HEADLIGHT SWITCH IS TURNED ON BUT WILL THEN SLOWLY GO OUT. NO HEADLIGHTS IS A SAFETY ISSUE! THE KEY FOB ALSO HAS INTERMENTENT DISFUNCTION LIKE THE BATTERY IS GOING OUT BUT IT IS NEW BATTERY. I HAVE READ OTHER COMPLAINTS WITH SAME ISSUES. HEADLIGHT ISSUE WITH BAD CONNECTORS FOR THIS MAKE MODEL AND YEAR HAVE BEEN RECALLED BUT FOR SOME REASON DOESN'T INCLUDE MY CARS VIN. NEEDS TO BE FURTHER INVESTIGATED TO INCLUDE MORE VIN.

CAR SHUT OFF REPEATEDLY IN THE MIDDLE OR DRIVING AND THE CAR SHAKES.THE CAR WILL NOT GO OVER 60 WHILE DRIVING. *TR

APPROXIMATELY 1 MONTH AGO MY CAR SOUNDED ROUGH SO I CHECKED THE OIL AND NOTHING SHOWED ON THE DIPSTICK. I PUT OIL IN IT AND SINCE HAVE HAD TO ADD MORE, ALSO NOW MY MECHANIC HAS DIAGNOSED THE ALTERNATOR IS GOING. OIL SHOWS UP IN THE TAILPIPE WHICH MEANS THE ENGINE IS USING OIL, IT IS NOT A LEAK. I AM SO DISAPPOINTED AS I BOUGHT IT ONLY ONE YEAR AGO AND I USE IT FOR MY LIVING. I AM EXPECTING MORE PROBLEMS AND DON'T KNOW HOW TO PROCEED.

TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RANDOM UNKNOWN WARNING INDICATOR ILLUMINATED PERSISTENTLY. IN ADDITION, BOTH REAR DOORS FAILED TO OPEN FROM INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DUTCH MILLER KIA OF CHARLOTTE (7725 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 247-7124) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE WIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE FAILURE WAS DIAGNOSED AND WAS LINKED TO THE FAILURE WITH THE WIRING IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,951.

MY KEY FOB WAS SOUNDING LIKE THE DOORS LOCKED BUT THE CAR HEADLIGHTS DID NOT FLASH OR HORN SOUND TO SIGNAL THE CAR WAS LOCKED/SECURITY FEATURE. THE DEALER SAID THERE WAS NOTHING WRONG WITH THE BATTERY IN THE FOB, AND LET IT BE AS THAT. TODAY MY CAR IS IN THE SHOP BECAUSE I WAS IN THE REAR SEATS THIS WEEK AND NOTICED THE BACK DRIVER SIDE PASSENGER DOOR WAS NOT LOCKING. I HAD TROUBLE GETTING OUT TOO. THIS EXPLAINS WHY THE CAR HORN DID NOT BEEP NOR THE HEADLIGHTS FLASH, AS IT WAS NOT A LOCKED CAR, THERE IS A ISSUE AND THE CAR IS NOT SECURE, THAT IS WHY IT DID NOT BEEP. IT WILL SOUND LIKE THE DOORS LOCKED AND UNLOCKED BUT AT THIS TIME IT IS JUST THIS ONE DOOR THAT WILL NOT LOCK. IT IS NOT UNDER THE KIA WARRANTY NOW AND IT WAS NOTED, PER THIS TECH TODAY, THAT WHEN I FIRST MENTIONED THE KEY OR FOB ISSUE WAS AFTER THE REGULAR WARRANTY TOO. I SEE ONLINE LOTS OF COMSUMER COMMENTS ABOUT KIA DOOR LOCK ISSUES. THIS IS A SAFETY ISSUE. THIS SHOULD BE A MAJOR RECALL. NOW I HAVE TO PAY ABOUT $280.00 FOR THIS ONE DOOR LOCK. AND PRAY THIS TAKES CARE OF IT

WHILE DRIVING ON THE HIGHWAY AND ATTEMPTING TO ACCELERATE, THE ENGINE LIGHT CAME ON, THE CAR SLOWED AND WOULD NOT ACCELERATE. WITHIN 400 FEET, THE ENGINE COMPLETELY STOPPED AND THE CAR WOULD NOT START AGAIN. I HAD IT TOWED TO THE MECHANIC WHO SAID THE ENGINE 'SEIZED' AND WOULD NEED REPLACEMENT. THERE WERE NO PRIOR WARNINGS OF PROBLEMS AND THE OIL WAS CHANGED REGULARLY.

AT APPROXIMATELY 70,000 MILES, PROBLEMS BEGAN. FIRST NOTED THE COOLANT CONTAINER WAS CONTAMINATED WITH OIL AND SLUDGE. ENTIRE SYSTEM WAS SLUDGED, DID NOT KNOW WHY. I HAD THE SYSTEM COMPLETELY FLUSHED AND ALL NEW FLUIDS REPLACED. 2 WEEKS LATER, AGAIN, THE SLUDGE APPEARED AND COOLANT CONTAINER FILLED WITH OIL AND COOLANT HOSE BURNED THROUGH DUE TO THE OIL. THE COOLANT HOSE WAS REPLACED. AND AGAIN I HAD THE ENTIRE SYSTEM FLUIDS FLUSHED. AGAIN, THE SAME THING HAPPENED WITH SLUDGE BUT THIS TIME AS I WAS DRIVING THE CAR 2 MILES FROM MY HOME TO A MAIN STREET BANK, SMOKE CAME FROM THE HOOD. OPENED THE HOOD, SMOKE COMING OUT FROM ENGINE, AND A SLUDGE SUBSTANCE EXPLODED THROUGHOUT THE CAR AND OOZED OUT OF THE CAR. COULD NO LONGER DRIVE THE VEHICLE DUE TO ENGINE SEIZE CONCERNS. CAR WAS METICULOUSLY MAINTAINED- OIL CHANGES REGULARLY, INSPECTIONS ETC. I WAS TOLD I'D HAVE TO POSSIBLY GET A NEW ENGINED, OR AT THE LEAST HAVE TWO HEAD GASKETS REPLACED AT A COST OF $5,500. DESPITE KIA TOUTING THE 100,000 MILE POWER TRAIN WARRANTY, AND AFTER WEEKS OF TRYING TO GET THE DEALER TO FIX IT, THEN WENT UP THE CORPORATE LADDER SPEAKING WITH CORPORATE, I WAS FINALLY TOLD THAT THE WARRANTY DID NOT APPLY TO ME BECAUSE I WAS NOT THE ORIGINAL OWNER!!!! THIS DESPITE THE FACT THAT I PURCHASED THE CAR CERTIFIED PRE-OWNED FROM THE KIA DEALER AND WAS TOLD THAT THERE WAS A 100,000 MILE POWERTRAIN WARRANTY THAT APPLIED- THAT THIS WAS A SELLING FEATURE!!! I COULD NOT DRIVE THE CAR FOR A COUPLE OF MONTHS WHILE I TRIED TO RESOLVE THE ISSUE WITH KIA- BUT THEY REFUSED. THERE WAS A 2014 RECALL ON THE SAME CAR, AND THIS CAR WAS A 2015, MANUFACTURED IN 2014. I OWED $9,000 ON THE CAR!!!! NEEDING A CAR, I BOUGHT A USED BUICK FOR $2600 TO USE SINCE IT WOULD BE CHEAPER THAN RENTING A CAR, AND WILL SELL THAT CAR WHEN NEEDED. CAN'T UPLOAD THE PHOTOS AND THE REPAIRS INFO AT THIS TIME.

MY COMPLAINT IS THE LOW BEAM ON MY 2015 KIA SORENTO HAS VERY POOR VISIBILITY AND BURNS OUT TOO FREQUENTLY. MY LOCAL KIA DEALER DOESN'T EVEN CARRY THE REPLACEMENT BULB FOR THIS VEHICLE. TOLD ME TO GO BUY IT AT WALMART, WHICH I DID. HOWEVER, ONE BURNED OUT WITHIN 4 MONTHS (I CHANGED BOTH AT THE SAME TIME PER RECOMMENDATION). BOUGHT REPLACEMENT AGAIN (COST $37.00) AND BEFORE I HAD A CHANCE TO REPLACE THE OTHER ONE BURNED OUT. I THINK THIS IS A REAL SAFETY ISSUE DUE TO THE POOR VISIBILITY (LOW LUMENS) AND FREQUENT BURN OUT. CAN YOU OFFER ANY ADVICE? THANK YOU.

BETWEEN OIL CHANGES, THE ENGINE ON THIS VEHICLE BURNED THROUGH / CONSUMED ALL OF THE FULL SYNTHETIC OIL CAUSING A MASSIVE FAILURE WITH THE TIMING CHAIN AND ALL THE TENSIONERS. REPAIR ESTIMATE: $2800. I'VE NEVER HAD A CAR THAT CONSUMED OIL LIKE THIS. IT WAS UNPREDICTABLE. IF I HAD CAUGHT THIS LATER, IT WAS HAVE LIKELY CAUSED A MORE CATASTROPHIC FAILURE REQUIRING THE REPLACEMENT OF THE ENTIRE ENGINE OR REBUILD. THE VEHICLE IS UNDER 75,000 MILES. HAD I BEEN THE ORIGINAL OWNER OF THE VEHICLE, A 100,000 MILE WARRANTY WOULD APPLY. HOWEVER, SUBSEQUENT OWNERS LOSE 40,000 MILES OF WARRANTY COVERAGE. MY WARRANTY IS EXPIRED AS A RESULT. KIA HAS HAD OTHER RECALLS ON PRIOR YEAR SORENTO MODELS, BUT THE 2015 IS YET TO BE RECALLED AS OF THE WRITING OF THIS COMPLAINT. I HOPE THAT CHANGES IN THE NEAR FUTURE.

SITTING AT A RED LIGHT I NOTICED MY CHECK ENGINE LIGHT FLASHING. THE LIGHT TURNED GREEN AND WHEN I PUSHED THE ACCELERATOR I HAD ZERO POWER. IT WAS ABLE TO GO UP TO 20MPH AND I WAS ABLE TO MAKE IT UP THE HILL AND INTO MY WORK PARKING LOT. I CALLED KIA AND LUCKILY WAS ABLE TO GET TOWED TO THE DEALERSHIP. THEY STATED ITS PROBABLY AN ENGINE MISFIRE, WE'LL HAVE YOU UP AND RUNNING IN NO TIME. THE NEXT DAY, I CALLED THE DEALERSHIP (BC I DIDN'T HEAR FROM THEM) AND WAS TOLD "WERE ORDERING YOU A NEW ENGINE". 6 DAYS LATER I CALLED AGAIN BECAUSE I STILL HAVEN'T A REASON AS TO WHY.. I WAS INFORMED THE UPDATE THEY DID ON MY COMPUTER DID SOMETHING TO MY ENGINE AND THATS THEIR ONLY SOLUTION. MIND YOU THE VEHICLE ONLY HAS 41K MILES ON IT! APPARENTLY THAT HAPPENS ALOT TO KIA'S BUT I WISH I KNEW BEFORE I PURCHASED THIS VEHICLE! TOTAL PIECE OF JUNK AND I DON'T FEEL SAFE. SIDE NOTE: MY TRANSMISSION HAS ALWAYS SHIFTTED VERY HARD IN THE MORNING (EVEN AFTER A 20MIN WARMUP) THEIR LOOKING INTO THAT NOW.

The headlights are very dim and only project approximately 20 feet in front of the vehicle. This creates unsafe night driving. At 65 mph on a highway, there is practically no time to react to an animal or object on the road. I have emails from the manufacturer but I am unable to copy and paste them here. In my discussion with a representative from Kia, I was told I would have to contact the dealer and pay a $160 diagnostic fees s then pay for new headlights, that would be the same as are on the car now. Makes no sense.

2015 Kia Sorento Pearl White There is delamination and numerous areas that the paint is peeling, and have continued to get steadily get worse. Areas so far affected: Hood, Side Mirrors, Door Posts and fenders. There are are other owners that have reported similar issues. My vehicle is a available for inspection.

I WAS DRIVING AND WAS STOPPED IN A TURNING LANE WAITING TO TURN WHEN THE CAR STOPPED WORKING AND WOULDN'T DO ANYTHING. I HAD IT TOWED TO A KIA DEALER AND WAS TOLD THE ENGINE HAD SEIZED. THERE WAS NO REASON FOR THIS TO HAVE HAPPENED ON A NEWER VEHICLE. I WAS TOLD THERE WAS SLUDGE, MUCH LIKE I AM FINDING A LOT OF OTHER PEOPLE WITH THESE VEHICLES WERE TOLD. IT COST ME $5700 TO HAVE A USED ENGINE PUT IN THAT WILL LIKELY FAIL AS WELL, AS AFTER RESEARCHING THIS IS A COMMON PROBLEM IN THESE VEHICLES. THERE WAS A RECALL UP TO YEAR 2014 FOR KNOWN ENGINE FAILURE AND IT SHOULD BE EXTENDED TO 2015 BECAUSE THE PROBLEM IS BEYOND THE YEAR 2014 ENGINES.

WE WENT TO GET OIL CHANGED AND THEY SAID IF THEY CHANGE OIL THE ENGINE WILL EXPLOED . THEY SAID OUR VEHICLE HAD RECALL ON IT

As soon as I pulled it off the lot within a few months I had some stalling where it would only go 30 mph I was pushing down on the gas full blown and then all of a sudden it would jerk and then it would go again I took it to the dealership the first time in 2016 and I told him that and they said they couldn't help me there was nothing wrong with it so I said okay second time and did it I took it back there and said there's something wrong do some testing they did some testing nothing. I was doing 70 mph and it jerked on me it slowed all the way down to 30mph by it self a semi I just passed I ended up hitting the milepost marker went through four lanes of traffic that semi almost hit me and killed me $10,000 worth of damage to my car I told guys need to figure this out. Kia they said nothing was wrong with it I got the body damage fixed I had full coverage. I went in again and told them there's something wrong with this vehicle they said it was fine so then I drove it for about a year it kept stalling but then it caught on fire smoke started coming out of the engine compartment as I was driving and my gauges went crazy went all the way to hot so I pulled over . I jumped out another person pulled over that was coming the opposite way and yelled get away from the car just in case it blow up it was white smoke at first and then it started turning into black smoke it was burning something had to sit there for hours we called Kia told him to come get it engine had caught on fire. Kia then said theyre replacing engine they did the inspection at no time did they tell me there were any recalls. It took all that for them to finally help me. I bought a new car for a reason I spent over $32,000 for this reliable car I wouldn't take it on a trip it's unsafe my headlights go out all the time I'm sick of buying bulbs so I don't drive at night. I need a new vehicle I got one of the bad seeds kia had yet to say there in the wrong. I am still waiting for them to help 4 years now

WAS DRIVING ON A BUSY INTERSECTION ON 1/15/2019 AROUND 2:30 PM AND DOING AROUND 40MPH THE CHECK ENGINE LIGHT BEGAN FLASHING. A SHORT WHILE AFTER THE CEL BEGAN FLASHING THE CAR RPMS SLOWED DOWN EVEN THOUGH THE CAR WAS IN MOTION & I WAS PRESSING ON THE ACCELERATOR. THE CAR BEHIND ME BEGAN HONKING THEIR HORN BECAUSE MY VEHICLE WAS SLOWING DOWN. I TRIED TO FIND A STREET WHERE I COULD SAFELY PULL OVER. AFTER DODGING CARS WHILE THE CAR WAS IN A SLOW RPMS MOTION I PULLED OVER TO A SIDE STREET & SHIFTED THE GEAR TO PARK BUT KEPT THE ENGINE RUNNING AND TRIED TO CALM DOWN. I DECIDED TO HEAD HOME, AFTER SHIFTING FROM PARK TO DRIVE I STEPPED ON THE ACCELERATOR AND THE CAR WAS IN MOTION BUT THE RPMS ONLY REACHED 10MPH EVEN THOUGH I KEPT MY FOOT ON THE GAS. AND SLOWLY BUT SURELY THE SPEED INCREASED. THE SLOW ACCELERATION FROM A PARK AND STOP MODE THE CAR WAS SLOW TO ACCELERATE. THE STATE OF MY COMPONENT PART OR SYSTEM IS UNKNOWN. GOOGLED RECALLS FOR 2015 SORENTO'S AND FOUND SEVERAL WEBSITES PERTAINING TO A RECALL ON KIA SORENTO'S. HOWEVER AFTER CONTACTING KIA (1-800-333-4542) THE REPRESENTATIVE INFORMED ME THAT MY 2015 KIA SORENTO WAS NOT PART OF THE RECALL. SINCE MY CAR WAS ONLY AROUND 50,000 MILES SHE INFORMED ME THAT IT'S STILL UNDER WARRANTY. I CONTACTED MY LOCAL KIA DEALERSHIP (1450 E CAMELBACK RD, PHOENIX, AZ 85014 602-388-1276) ABOUT THE ISSUE I AM HAVING. THE SERVICE ADVISOR ERIK INFORMED ME THAT HE WOULD HAVE MY CAR TOWED TO THEIR DEALERSHIP AND CHECK OUT THE ISSUE. STATED "IT" "SHOULD BE" COVERED SINCE I WAS UNDER 60,000. I'M WAITING ON WHAT THE MECHANIC FINDS AND IF THE ISSUE WILL BE COVERED.

WHILE DRIVING ON HIGHWAY CAR LOST POWER AND CUT OFF, WAS ABLE TO START AGAIN AND GET TO DEALER MAINTAINING SPEED ROUGHLY 45 MPH

THE ENGINE BEGAN KNOCKING WHILE DRIVING ON THE HIGHWAY. THIS OCCURRED ABOUT 2000 MILES INTO THE LAST OIL CHANGE. THE DEALERSHIP IS STATING THE BEARINGS IN THE ENGINE ARE THE CAUSE OF THE FAILURE.

WHEN I TURN A CORNER, MY KIA SPUTTER TO GET AROUND THE CORNER. THIS PROBLEM HAS ALMOST CAUSED ME TO BE IN A COUPLE OF ACCIDENTS. I ADVISED THE DEALER BEFORE ABOUT THIS PROBLEM AND WAS TOLD, "MY CAR IS OK". THIS IS NOT OK. ALSO, WHEN ACCELERATING, IT SOUNDS LIKE THE TRANSMISSION OR SOME OTHER COMPONENT IS SLIPPING. IT RPMS GOES HIGH BEFORE DECREASING BACK DOWN TO GET INTO NEXT GEAR. I'VE EXPRESSED THIS TO THE DEALERSHIP AS WELL AND WAS TOLD ONCE THEY DROVE MY CAR, "THEY DIDN'T NOTICE ANY CHANGE". WHEN GOING UP A HILL, I HAVE TO PRESS ALL THE WAY DOWN ON THE GAS TO GET UP THE HILL WHICH CAUSES THE RPM TO RAISE AND IT SOUNDS LIKE IT'S STUCK IN A GEAR OR SOMETHING. THESE ISSUES NEEDS TO BE RECTIFIED IMMEDIATELY. THIS IS NOT NORMAL FOR A CAR TO DO THIS. IT FRUSTRATES ME TO TELL THE DEALERSHIP WHAT'S GOING ON WITH MY CAR AND NOTHING IS BEING DONE. I AM THE ONE WHO DRIVES MY CAR EVERYDAY AND I KNOW WHEN SOMETHING ISN'T RIGHT. HOW CAN A DEALERSHIP TELL YOU WHAT YOUR SAYING ISN'T CORRECT WHEN THEY DON'T DRIVE YOUR CAR EVERYDAY? FOR ME TO HAVE PURCHASED THIS CAR 1 YEAR AND 4 MONTHS AGO WITH ONLY 2,500 MILES ON A 2015 KIA, I REALLY SHOULDN'T BE HAVING THESE MANY PROBLEMS. IT ALMOST MAKE ME FEEL LIKE THE ODOMETER WAS ROLLED BACK. JUST MY OPINION.

WE WERE DRIVING AND HEAR A RATTLING NOICE AND ALL OF A SUDDEN OUR VEHICLE STARTED SHAKING AND WE PULLED OVER. THIS WAS ABOUT 3 HOURS AFTER WE HAD AN OIL CHANGE AT THE DEALERSHIP. THIS WAS THE SECOND TIME AFTER AN OIL CHANGE WE HAD ISSUES. WE ATTEMPTED TO TURN ON THE CAR TO GET IT TO SAFETY BUT COULD NOT POWER ON. WE HAD TO GET TOWED AND A MECHANIC ADVISED US WE WOULD NEED A WHOLE NEW ENGINE

AFTER KIA DEALERSHIP INSTALLED THE KNOCK SENSOR SOFTWARE UPDATE IN OCTOBER 2018, THE ENGINE WENT INTO LIMP HOME MODE WITH ENGINE LIGHT BLINKING IN THE MONTH OF JANUARY 2019. DEALERSHIP ADVISED ME ENGINE FAILED AND WOULD BE REPLACED UNDER KIA WARRANTY FOR THIS ISSUE. VEHICLE HAS 57,000 MILES ON IT. PROBLEM NOW IS DEALERSHIP SAYS NEW ENGINE WON'T BE SENT TO THEM FOR 3-4 WEEKS. THEN ADDITIONAL WEEK TO INSTALL. IT'S ALREADY BEEN THERE OVER TWO WEEKS. THEY DID PROVIDE LOANER. CORRECTION THIS OCCURRED IN DECEMBER 2018, NOT JANUARY 2019.

TL* THE CONTACT OWNS A 2015 KIA SORENTO. EVER SINCE THE CONTACT PURCHASED THE VEHICLE SIX MONTHS AGO, THERE HAD BEEN AN ABNORMAL TAPPING SOUND COMING FROM THE ENGINE. ALSO, THE STEERING WHEEL MADE A LOUD POPPING NOISE THAT CAUSED IT TO VIBRATE. THE FAILURES OCCURRED UPON STARTING THE VEHICLE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FRIENDLY KIA (5819 US-19, NEW PORT RICHEY, FL 34652), BUT WAS NOT DIAGNOSED OR REPAIRED. THE STAFF STATED THAT THEY WERE TOO BUSY TO ASSIST. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 90,600.

VEHICLE STALLS DURING NORMAL OPERATION BOTH WHILE MOVING AT TRAFFIC SPEEDS AND AT A STOP. INITIAL OCCURANCE WAS WHILE TURNING LEFT THRU AN INTERSECTION. ENGINE RPMS DROPPED TO ZERO AND ENGINE QUIT RUNNING. RESTARTED AFTER SHIFTING INTO NEUTRAL. HAPPENED 15 ADDITIONAL TIMES DURING TWENTY MINUTE DRIVE HOME - WHILE STOPPED AT A LIGHT, SLOWING FOR OTHER VEHICLES, AND WHEN NOT ACTUALLY ACCELERATING WHILE DRIVING DOWN THE ROAD. VEHICLE WILL NOT IDLE ONCE RESTARTED WITHOUT STALLING OUT. BATTERY CONNECTIONS ARE TIGHT, OIL LEVELS ARE NORMAL. VEHICLE SPEED VARIED FROM STOPPED AT A TRAFFIC LIGHT TO 55 MPH ON OPEN ROAD. STALLING OCCURRED WHENEVER ACCELERATOR PEDAL WAS NOT DEPRESSED. SHIFTING INTO NEUTRAL AND REVVING MOTOR PREVENTED STALLING WHILE AT A STOP. UNLESS UNDER ACCELERATION VEHICLE ENGINE WILL NOT REMAIN OPERATING. I AM NOT A QUALIFIED MECHANIC OR SAFETY EXPERT, BUT THIS CONDITION SEEMS UNSAFE TO ME.

TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD POPPING SOUND WAS HEARD FROM THE ENGINE AREA AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO KIA OF ORLANDO (9550 S. ORANGE BLOSSOM TRL, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ROMEO KIA OF KINGSTON (111 SCHWENK DR, KINGSTON, NY 12401, (845) 477-5400) WHERE IT WAS DIAGNOSED THAT THE CONNECTING ROD FRACTURED THROUGH THE MIDDLE OF THE ENGINE ASSEMBLY AND METAL FRAGMENTS WERE PRESENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

WHEN IPHONE CONNECTED THE STEREO RANDOMLY SKIPS. AND WHEN MY WIFE GOT OUT OF THE CAR THE STEREO WOULDN'T SHUT OFF. ALSO TOOK CAR IN TO DEALERSHIP MULTIPLE TIMES DUE TO LEAKING RADIATOR FLUID. FIXED GASKET BUT STILL SMELL RADIATOR FLUID WHEN YOU HAVE CAR RUNNING AWHILE. ALSO ENGINE MAKES TERRIBLE KNOCKING NOISE LIKE A LITTER ISSUE WHEN YOU START THE CAR UP. IT LASTS ABOUT 10-15 SECONDS.