2017 Kia Sorento Complaint Log

BOUGHT THE CAR IN 2018 MARCH I HAVE A 2017 SORENTO. HAVE DONE REGULAR 5000 OIL CHANGES. KIA SAID IT WAS SLUDGE IN ENGINE, HOWEVER THERE ARE METAL SHAVING INSIDE THE THE OIL AND SLUDGE CAUSED BY CRANK SHAFT. AS OF NOW NO RECALL. OUT OF WARRANTY BY 5000 MILES. CURRENT SITUATION WAITING FOR "GOOD FAITH" HELP APPEAL. WAS DENIED STATING NOT MAINTAINING OIL CHANGES. GOT PROOF PROVIDED TO SERVICE DEPT AND WAITING FOR DECISION. THIS COULD HAVE GONE REAL WRONG. NO ENGINE WARNING LIGHT NO OIL LIGHTS EVER CAME ON. THANKFUL I WAS NOT DRIVING ON HIGHWAY( WITH BABY )AND ENGINE COULD HAVE SHUT DOWN. I HEARD KNOCKING AND TOOK IT DIRECTLY TO KIA.THEY KIA SERVICE DEPT ADVISED NOT TO DRIVE SO I LEFT IT THERE. I HAVE A RENTAL AND ITS BEEN A WEEK TODAY. STILL WAITING FOR ANSWER. THE WHOLE REASON BUYING THIS KIA WAS FOR A RELIABLE CAR FOR MY FAMILY. IT IS 2 YRS OLD NO REASON ENGINE FAILURE. MY PROBLEMS ARE SIMILIAR TO OTHER REPORTS I HAVE READ SO THERE IS A MAJOR ISSUE WITH KIA MOTORS.

JULY 20, 2019: CAR FIRE: DRIVING BACK FROM NEW JERSEY SHORE (65 MPH), 11:00 AM, 96 DEGREES, SORENTO ENGINE MADE A NOISE, AND I COULD SMELL SMOKE AND SAW WARNING LIGHTS CAME ON. I GRABBED MY DAUGHTERS AND EXITED THE VEHICLE WATCHING THE ENTIRE SUV, AND ALL THE CONTENTS FROM OUR TRIP GO UP IN FLAMES IN LESS THAN 12 MINUTES. VERY TRAUMATIC FOR THE GIRLS AND ME.

I am writing to formally lodge a complaint regarding a significant issue with the paint on my 2017 Kia Sorento. The vehicle, which is painted in Snow White Pearl, has been experiencing rapid and extensive paint peeling, a condition referred to by body shops as “delamination.” The paint began peeling in small areas however, the peeling has rapidly progressed, affecting larger sections of the vehicle. This issue is not only unsightly but also raises concerns about the potential for rust and other damage to the vehicle’s body. I have taken the following steps to address this issue: 1. Documented the progression of the paint peeling with photographs, including dates and mileage. 2. Consulted with multiple body shops, all of which have confirmed that the issue is delamination and have provided estimates for repair. 3. Contacted my local Kia dealership, which informed me that the vehicle’s paint warranty had expired and offered no assistance. Given the widespread nature of this issue among Kia Sorento owners, particularly those with the Snow White Pearl paint, I believe this is a manufacturing defect that warrants investigation. I urge the NHTSA to look into this matter and consider initiating a recall to address the paint delamination problem.

CAR STALLS FOR NO APPARENT REASON WHILE DRIVING. THE DEALER CAN'T FIND ANYTHING WRONG BECAUSE IT'S NOT SHOWING ANY CODES. FIRST TIME CAR WAS TOWED TO DEALERSHIP. SECOND TIME THE CAR STARTED BACK UP SO I DROVE IT TO THE DEALER. THIS CAN CAUSE A MAJOR ACCIDENT.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle lost automotive power. The oil pressure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with excessive oil consumption. An oil consumption test and combustion cleaning were performed; however, the failure persisted. The vehicle was taken to an independent mechanic, who confirmed the failure. The contact was advised to park the vehicle outside. The manufacturer was not notified of the failure. The failure mileage was 19,000.

WHILE EXITING A HIGHWAY, HEARD A NOISE. STEERING BECAME DIFFICULT. ENGINE STALLED, ALL WARNING LIGHTS LIT UP. SMOKE SEEN IN REARVIEW MIRRORS. CAME TO A STOP AND DISCOVERED A FIRE UNDER THE ENGINE. CAR WAS ENGULFED WITHIN 7 MINUTES. TOTAL LOSS, NOTHING LEFT.

HEAD LIGHTS TURN OFF WHILE DRIVING DOWN THE ROAD

WE DROVE HOME FROM A WEEKEND OUT OF TOWN. THE TRIP TOOK 5 HOURS. WHEN WE ARRIVED HOME I LET THE DOGS OUT OF THE CAR, GRABBED TWO SUIT CASES AND BROUGHT THEM INTO THE HOUSE. WHEN I WENT OUTSIDE TO FINISH UNPACKING THE CAR (5 MINUTES LATER) THE CAR WAS COMPLETELY ENGULFED IN FLAMES AT THIS POINT I HAD MY WIFE CALL 911 AND TRIED TO GET THINGS OUT OF MY CAR THIS WAS IMPOSSIBLE. WE LOST THE KIA AND ANOTHER CAR IT WAS PARKED NEXT TO AS WELL AS SIGNIFICANT DAMAGE TO OUR HOME. THE CAR WAS PARKED IN THE DRIVEWAY AND WAS TURNED OFF 5 MINUTES PRIOR TO DISCOVERING THE FIRE. WITHIN 15 MINUTES BOTH CARS AND MY GARAGE WERE IN FLAMES.

ENGINE IS SEVERELY SLUGGED AND THERE WAS NO WARNING EVER. FOUND OUT AFTER AN OIL CHANGED AT 67K AT JIFFY LUBE WHEN I TOOK IT TO THE OURISMAN KIA DEALER IN CHANTILLY, VA. THERE IS NO WARNING THAT ANY OF THIS SITUATION WAS STARTING TO HAPPEN EVEN AFTER A PREVIOUS OIL CHANGE AT KIA DEALER AT 58K MILES. THE DEALERSHIP DENIED MY CLAIM WITH THE 100K MILE WARRANTY BECAUSE I DON'T HAVE PROOF THAT I DID ALL 9 OIL CHANGES. THEY PROCEEDED TO TELL ME THAT I NEED A NEW ENGINE BUT THAT THEY ARE ON BACKORDER NATIONWIDE AND WHO KNOWS WHAT DATE TBD THAT WILL BECOME AVAILABLE. THE REPAIR SHOP I TOOK IT TO PIEDOMONT IN HAYMARKET, VA SAYS THEY THINK IT IS SOMETHING LIKE A YEAR BEFORE IT MIGHT BE AVAILABLE. SO IN THE MEAN TIME NO LOANER WAS EVER OFFERED TO ME AND NO I HAVE A UNUSABLE VEHICLE THAT I HAVE SUBMITTED A CLAIM FOR WITH GEICO. I DO NOT HAVE FUNDING FOR A NEW ENGINE AND THE FACT THAT THE KIA MOTOR COMPANY HAS NO ENGINE TO EVEN SUPPLY TO ME IS COMPLETELY UNACCEPTABLE PRACTICE FOR A BUSINESS. ALSO 1 YEAR AGO MY BATTERY JUST DIED ACCORDING TO THE KIA DEALER DUE TO A PARASITIC DRAIN. THAT SEEMS SUSPICIOUS TO ME SINCE THE VEHICLE WAS ONLY A YEAR OLD AND HAD TO BE REPLACED WITH ONE I BOUGHT AT WALMART. ALSO, THE FUSE FOR THE DRIVER SEAT CONTINUOUSLY BLOWS.

WE WERE DRIVING ON THE HIGHWAY FROM NC TO VA AND THE SUNROOF EXPLODED. WE PULLED OVER BECAUSE WE WERE UNSURE WHAT CAUSE SUCH A LOUD NOISE ONLY TO SEE THE SUNROOF SHATTERED. IT WAS CLEAR NOTHING HAD CAUSED IT AND IT JUST EXPLODED ON ITS OWN. WE IMMEDIATELY TOOK PICTURES, CONTACTED KIA AND FILED OUR CLAIM WITH THEM. THEY'VE FINALLY COME BACK SAYING THAT SINCE THEY CAN'T ASCERTAIN THE CAUSE OF THE DAMAGE TO THE SUNROOF THEY'RE CAN'T TAKE RESPONSIBILITY.

CHECK ENGINE LIGHT STARTED FLASHING AND ENGINE SPEED BECAME RESTRICTED. TOOK TO KIA DEALERSHIP AND SAID KIA AGREED TO REPLACE ENGINE UNDER WARRANTY. 2 MONTHS LATER IVE GOTTEN NO INFO FROM KIA AS TO WHEN TO EXPECT A NEW ENGINE. IT WAS 3 WEEKS THEN 6 WEEKS MAY BE AS LONG S 4 MONTHS

STEERING BECOMES NOTCHY WHEN GOING STRAIGHT. AT HIGHWAY SPEEDS AND AROUND TOWN. PROBLEM IS OCCASIONAL, MAYBE ONCE A WEEK, BUT IS VERY DISTRESSING WHEN IT HAPPENS. THE CAR STARTS TO WANDER TO ONE SIDE OR THE OTHER AND WHEN I TRY TO SMOOTHLY CORRECT, THE STEERING WHEEL FEELS 'STUCK'. WITH A LITTLE EFFORT, IT RELEASES AND OVER CORRECTS. NOW I'M HEADING OFF THE OTHER SIDE OF THE ROAD. EFFORT - OVER CORRECT - EFFORT - OVERCORRECT AND SO ON. NOT SURE IF THIS IS RELATED, BUT WHEN TURNING CORNERS IN TOWN, THE FRONT END SEEMS TO JUMP SEVERAL TIMES WHEN GASSING OUT OF THE TURN - MOST NOTABLE WHEN GOING UPHILL AND ON RIGHT TURNS. SOMETIMES CAN FEEL THE JUMP ( OR MAYBE A SLIP ) WHEN ACCELERATING STRAIGHT FROM A STOP. FEELS LIKE SOMETHING BINDING IN THE FRONT - LIKE IF YOU DRIVE A 4WD TRUCK ON DRY PAVEMENT WITH THE FRONT AXLE ENGAGED. CAR ONLY HAS 41,000 MI ON IT AND HAS BEEN DOING BOTH FOR OVER A YEAR. HAVE APPT TOMORROW AT KIA DEALER, BUT NOT TOO CONFIDENT THEY WILL BE ABLE TO REPLICATE THE NOTCHY STEERING, BUT SHOULD BE ABLE TO FEEL THE FRONT END JUMP. *TR

MY CAR STALLED IN THE MIDDLE OF THE ROAD. EVERYTHING HAPPENED SO FAST, ONE SECOND THE CAR BROKE DOWN, NEXT SECOND CARS BEHIND ME ARE SLAMMING THE BRAKES AND SCREAMING AT ME. GOING TO TAKE MY CAR IN FOR MAINTENANCE LESS THEN ONE MONTH OF PURCHASING IT.

SHOWING 137 MILES TO NEXT SERVICE AND I SMELT OIL BURNING SO I HAD MY HUSBAND CHECK THE OIL AND IT HAD 0 YES 0 OIL ON THE DIPSTICK I HAD CALLED THE DEALERSHIP EARLIER THIS WEEK TUESDAY THE 26TH TO BE EXACT AND AN APPOINTMENT SET FOR TUESDAY APRIL 2 AS IT WAS THE EARLIEST APPOINTMENT TIME TO GET THE OIL CHANGED HOWEVER; AFTER MY HUSBAND CHECKED AND IT SHOWED ZERO OIL IN VEHICLE I TOOK IT TO VALVOLINE EXPRESS CARE WHO NOTED OIL LEVEL OFF DIP STICK ON ARRIVAL AND PAID $66.48 TO HAVE THE OIL CHANGED I HAD ZERO INDICATIONS THAT THERE WAS NO OIL IN THIS VEHICLE I THINK THE ONLY THING THAT KEPT IT FROM LOCKING THE ENGINE WAS I CHANGED AND FLUSHED THE OIL AND USE SYNTHETIC OIL TO WHICH THE DEALERSHIP FROWNED UPON AS IT IS NEWER CAR BUT I PREFER TO USE SYNTHETIC OIL IN ALL MY VEHICLES FOR THIS PURPOSE!! I HAVE NO CLUE HOW LONG IT WAS WITHOUT OIL AND HAVE NEVER SMELT OIL BURNING UNTIL LAST NIGHT TO WHICH I TOOK IT GET SERVICED FIRST THING THIS MORNING AND PAID OUT OF POCKET WHEN I HAVE AN AGREEMENT WITH THE DEALERSHIP THAT WE PAID EXTRA FOR TO HAVE THEM SERVICE THE VEHICLE AT NO COST WHEN I GO!!! WE TAKE CARE OF OUR VEHICLES IF I FEEL IT IS TOO LONG BEFORE KIA DEALERSHIP CAN SERVICE THE VEHICLE I HAVE PAID IN PAST AND ALWAYS USED THE VALVOLINE EXPRESS CARE AS THAT IS WHERE I TAKE ALL MY OTHER VEHICLES. PLEASE SEE THE SERVICE COMMENTS ON THE ATTACHED INVOICE FROM TODAY'S SERVICE. MY ENGINE COULD HAVE DAMAGE OR EVEN BLOWN FROM THIS!!! THERE WAS NO INDICATION THAT IT WAS LEAKING OIL ON THE SKID PLATE SO EITHER THE DEALERSHIP DID NOT PUT ANY OIL IN THE VEHICLE AT MY LAST OIL CHANGE OR THERE IS SOMETHING GOING ON WITH MY ENGINE!!

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, "NO ISSUE." THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.

STEERING IS STICKING AT HIGHWAY SPEEDS. STICKING IS SLIGHT BUT REQUIRES CONSTANT OVERCORRECTION TO GET IT TO UNSTICK. USUALLY OCCURS ON LONG, STRAIGHT STRETCHES OF DRIVING. ISSUE IS INTERMITTENT AND DEALER CANNOT REPLICATE, OF COURSE.

AS I AM DRIVING OVER 40 MPH, THE VEHICLE WILL LOSE ALL POWER AND CAUTION LIGHTS ILLUMINATE ON THE DASH, RADIO TURNS OFF, POWER STEERING GOES OUT, CAR DECREASES SPEED. THE CAR IMMEDIATELY TURNS BACK ON, BUT THERE IS NO ACCELERATION TO THE VEHICLE. THIS HAS HAPPENED 3 TIMES IN THE LAST 5 DAYS AND IT HAPPED 3 TIMES TODAY MARCH 12, 2019. ALL INCIDENTS WERE ON CITY STREETS, WHILE GOING STRAIGHT AT SPEEDS 40 MPH OR MORE. THE LAST TIME, WAS WHILE I WAS MAKING A RIGHT TURN GETTING ON THE FREEWAY. AFTER EACH OCCURRENCE, I WOULD SAFELY PULL OFF THE ROAD, TURN THE VEHICLE OFF, WAIT A COUPLE SECONDS AND TURN THE CAR BACK ON. THE CAR WOULD RESUME BACK TO NORMAL. I HAVE NOTICED THAT AFTER THE FIRST TIME THIS HAPPENED, WHEN I DO THE FIRST ATTEMPT TO TURN THE CAR ON, IT DOES NOT TURN OVER.

power steering sticks when driving causing you to constantly over correct to keep the car going in a straight line. This leads to erratic driving as you are weaving back and forth on the road to keep the car going straight. There are many complaints on the internet of this problem with most dealers saying they don't see a problem and others replacing the steering column.There should be a recall to fix this problem while under warranty, any problem with a cars steering down a road should be fixed as this is a safety issue.

WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS IN THE AUTO MODE, THE HEADLIGHTS WILL PERIODICALLY GO OFF FOR 4 TO 5 SECONDS BEFORE COMING BACK ON AGAIN. THIS HAS HAPPENED 10 TIMES OVER THE PAST 10 MONTHS. WE WERE TOLD BY KIA DEALERSHIP SERVICE DEPARTMENT THEY COULD NOT DUPLICATE THE ISSUE AND RECOMMENDED DRIVING AT NIGHT WITH THE HEADLIGHTS TURNED ON IN THE MANUAL POSITION. THE ISSUE HAS OCCURRED WHEN THE CAR IS IN MOTION ON THE HIGHWAY, ON CITY STREETS, ON STRAIGHT ROADS AND ON CORNERS.

HAD RECALL FOR PI1802 KNOCK SENSOR UPDATE. 2 WEEKS LATER WENT TO GET UP TO SPEED ON HIGHWAY AND WENT INTO LIMP MODE. TOLD ENGINE NEEDED TO BE REPLACED. WAIT A MONTH AND PICK UP CAR. TURNS OUT ONLY WIRING HARNESS WAS REPLACED. ANOTHER FEW WEEKS AND I GO TO GET ON ANOTHER HIGHWAY IN FAST LANE AND IT HAPPENS AGAIN - LIMP MODE. TOLD ENGINE NOT REPLACED, NOW IT WILL BE AND WITHOUT THE CAR AGAIN AND ENGINE BACK ORDERED. DO NOT QUALIFY FOR LEMON LAW - 2 YEARS AND UNDER 11,000 MILES. HOW DOES SHUTTING DOWN THE ENGINE TO SAVE THE ENGINE BE OF HIGHER CONCERN THAN THE PASSENGERS IN THE VEHICLE???? NOT HAPPY AND NOT MUCH I CAN DO SINCE LEASE. IF AND WHEN I GET IT BACK ITS BEING TRADED - I REFUSE TO SIT IN IT AGAIN.

WHILE DRIVING MY KIA SORENTO AROUND THE ENGINE RPMS WOULD REV UP THEN DROP OFF THE TRANSMISSION WOULD NOT DO ANYTHING. THIS HAPPENS WHILE DRIVING AT 35 MPH AND WHILE STOPPED AT A TRAFFIC LIGHT. I TOOK IT TO THE DEALER AND THEY SAID THEY COULD NOT FIND THE PROBLEM. OR A CODE FOR THE PROBLEM. AS SOON AS WE LEFT THE DEALER ABOUT 1 TRAFFIC LIGHT AWAY THE PROBLEM HAPPENED. I LOGGED THE TIME AND DATE AND WENT HOME.

BETWEEN 25PM AND 75MPH THE STEERING IN MY 2017 KIA SORENTO BECOMES STICKY AND NOTCH LIKE. THERE IS NO SMOOTHNESS IN THE TURN OF THE WHEEL. AT HIGH SPEEDS (45MPH AND HIGHER) THE PROBLEM BECOMES EXTREMELY NOTICEABLE. THE CAR FEELS VERY UNSAFE WHILE TRAVELING AT HIGHWAY SPEEDS. THE CONSTANT CORRECTION IN MY DIRECTION OF TRAVEL MAKE FOR A VERY UNEASY AND UNCOMFORTABLE DRIVE ON THE HIGHWAY. THE NEED TO CORRECT DIRECTION LEADS TO A VERY UNSAFE OVER-CORRECTION. THE PROBLEM WASN'T NOTICEABLE UPON ORIGINAL PURCHASE OF THE VEHICLE. CURRENTLY HAVE 30K MILES. PROBLEM BECAME EXTREMELY NOTICEABLE AROUND THE 20-22K MARK. EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED ASAP.

I STEPPED ON THE ACCELERATOR TO INCREASE SPEED FROM 45 MPH TO 55 MPH, BUT THE CAR LOST POWER & THE "CHECK ENGINE LIGHT BEGAN FLASHING RAPIDLY. I WAS NEARLY REAR-ENDED, & WENT TOWARD THE CURB, BUT DID NOT WANT TO WAIT FOR TOWING THERE (ISOLATED: RT.183 SCHUYLKILL OUNTY, PA) & FELT SOME POWER ENGAGEMENT, SO PUT ON "EMERGENCY FLASHERS" & CALLED DEALER WHO'D JUST HAD THIS CAR IN < 3 WKS PREVIOUSLY, FOR THE 3RD TIME FOR MY OBJECTION THAT " THIS CAR W/ < 15 K MILES ON IT HESITATES WHEN I STEP ON THE GAS", STARTING 6 WKS P NEW CAR PURCHASE & JAN.26,2019 FOR A "PRODUCT IMPROVEMENT" RECALL. I NEEDED TO DRIVE 10 MILES TO MY DR'S APPT & MY CAR DID LURCH THRU TRAFFIC LIGHT, BUT DID NOT TURN ITSELF OFF. WHEN THE "CODES" WERE READ P FLATBED TOWING TO THE DEALER (SAVAGE KIA), I WAS TOLD THAT KIA HDQTRS WOULD DECIDE B/C SAVAGE DIDN'T RECOGNIZE THE CODES. SAT. AM, 48 H P MY CAR'S SELF-DESTRUCTION THEY CALLED WANTING TO SEND MY ENGINE TO KIA HDQTRS & PLACE A REBUILT ENGINE (OF INDETERMINATE MILAGE PRIOR TO ITS RETOOLING) IN MY CAR W/< 15 K MI. OF WEAR ON IT. I NOTICED THE ONGOING CLASS ACTION SUIT WRT KIA'S DESIGN FLAW IN SORENTO ENGINES & SEE NO VALUE IN DRIVING THAT MODEL ENGINE THAT THE BOOBS KEPT INSISTING WAS PERFECTLY FINE TIL THE RECALL NOTICE CAME, THEN WHATEVER THEY DID WAS INEFFECTIVE & THE ENGINE'S RUBBLE LESS THAN 250 MILES LATER. I'VE FORBIDDEN THE DEALERSHIP TO TAKE APART MY CAR OR ALTER THE CODES WHILE I LEARN MORE FROM INDEPENDENT SOURCES. I WANT A FULL, NOT A PARTIAL REFUND OF ALL MONEY, AS KIA HOLDS THE LIEN ON THIS DEFECTIVE, INADEQUATELY SERVICED ITEM & THEY CAN STUDY IT, BUT NOT @ MY EXPENSE...

HEAD LIGHTS GO OFF WHEN DRIVING,THEN COME BACK ON WHEN SET IN THE AUTO MODE

FEB. 2ND 2019 MY 2017 KIA SORENTO STALLED TWICE IN THE DRIVEWAY. MY HUSBAND TOOK IT FOR A DRIVE AND IT MADE A LOUD NOISE UPON ACCELERATION. HE SUSPECTED IT WAS THE ENGINE AND IT WAS TOWED TO THE DEALER FEB 3RD. FEB 5TH THE SERVICE DEPARTMENT FINALLY CALLED AND SAID THE ENGINE FAILED AND WE WILL NEED A REPLACEMENT. HE STATED SINCE MY HUSBAND DID THE OIL CHANGES AND DID NOT HAVE DOCUMENTATION IT WOULD NOT BE COVERED UNDER WARRANTY. MY HUSBAND ALWAYS DID OUR OIL CHANGES AND NEVER HAD THIS PROBLEM. AN ENGINE SHOULD NOT FAIL IN LESS THAN 2 YEARS AND I REALIZE THIS IS HAPPENING TO MANY KIAS. WE LEARNED OUR LESSON THE HARD WAY AND WILL BE PAYING OUT OF POCKET FOR REPAIRS. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW. THERE IS NO ENGINES AVAILABLE IN THE US AND MAYBE THEY CAN GET ONE FROM KOREA BUT SHIPPING TAKES A WEEK ONCE THEY FIND ONE AND THE WORK WILL TAKE A WEEK. SO I'M PAYING FOR A CAR I CAN'T DRIVE FOR AT LEAST 4 WEEKS. SO FRUSTRATING. I CALLED THE SERVICE DEPARTMENT FEB 15TH TO CHECK ON THE STATUS OF FINDING AN ENGINE FOR MY SORENTO, HE STATED HE WOULD CHECK WITH THE PARTS DEPARTMENT AND CALL ME BACK ASAP. STILL WAITING.

INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.

ENGINE JUST LOST ALMOST ALL POWER,CAR HAS ONLY 5000 MILES, HAD SAME PROBLEM WHEN WE FIRST BOUGHT NEW CAR AFTER 24 HRS TOOK IT BACK AND THEY GAVE US THIS ONE ,SOMEONE IS GOING TO GET SERIOUSLY HURT IF NOT KILLED WITH ENGINE LOSING POWER,CAR IS IN KIA SHOP NOW ,VERY DISSAPOINTED IN THIS CAR, HAVE BEEN A KIA OWNER15 YRS WITH 5 NEW CARS

WHEN VEHICLE IS IN MOTION THE HEADLIGHTS WILL RANDOMLY TURN OFF WHEN ON THE AUTO SETTING. THIS HAS HAPPEN MULTIPLE TIMES SINCE WE PURCHASED THIS VEHICLE AND IS A SERIOUS ACCIDENT WAITING TO HAPPEN. I HAVE VIEWED MULTIPLE REPORTS OF THIS ISSUE ONLINE FROM OTHER OWNERS. THIS HAS HAPPEN ON THE HIGHWAY AND CITY STREETS WHERE THE ROADS HAVE NO LIGHTING.

HEADLIGHTS AND DASH BOARD SHUT OFF RANDOMLY IN AUTO MODE DURING NIGHT TIME DRIVING WHICH CAUSES IMMEDIATE CONCERN, FEAR OF ACCIDENT, AND UNWANTED REACTIONS SUCH AS LOOKING AWAY FROM ROAD TO FIND LIGHT STALK AND FIDDLE WITH IT TO GET LIGHTS TO TURN BACK ON. IMAGINE DRIVING THE SPEED LIMIT AT 50 TO 70 MPH IN VARIOUS TRAFFIC CONDITIONS WHEN YOU ARE SURPRISED BY THIS PROBLEM AND WHAT THE TO DO WHEN IT HAPPENS! I HAVE OVER 49000 MILES ON THIS CAR BUT THE PROBLEM WHICH I HAVE DOCUMENTED TWENTY FIVE INSTANCES HAS BEEN IN TO SEVERAL KIA DEALERSHIPS WITH EACH TIME BEING TOLD IT IS NOT A COMMON OCCURANCE AND THAT THEY COULD NOT RECREATE THE PROBLEM. THIS IS A COMMON RESPONSE AND DODGE OF THE ISSUE. NATURALLY THEY CANNOT RECREATE PROBLEM AS THIS OCCURS DURING THE NIGHT WHEN DEALERSHIP IS CLOSED TECHS ARE AT HOME. GIVEN THAT THERE SEEMS TO BE MANY INSTANCES OF THIS PROBLEM REPORTED IT SEEMS NHTSA IS NOT DOING ENOUGH TO PRESSURE KIA TO FIND A CAUSE AND RECALL 2017 SORENTOS FOR A FIX THAT IF IT HASN'T HAPPENED YET SERIOUS DAMAGE OR DEATH IS BOUND TO OCCUR. PLEASE PAY ATTENTION AND START SOME ACTION BEFORE SERIOUS CONSEQUENCES OCCUR!!!

LOST POWER,UNABLE TO ACCELERATE.ENGINE LABORED FORCED TO DRIVE AT SLOW SPEED TO DEALER SHOP.CAR AT DEALERS SHOP FOR 7 DAYS.UNABLE TO GET A PICK UP DATE.CAR HAS 16500 MILES WAS IN SHOP FOR FACTORY RECALL PRIOR TO THIS PROBLEM.

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, AN EXPLOSION WAS HEARD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED. THE GLASS COVER WAS SHATTERED, BUT DID NOT COMPLETELY COLLAPSE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BERT OGDEN MISSION MAZDA (956-271-6076, LOCATED AT 2309 E EXPRESSWAY 83, MISSION, TX 78572) WHERE IT WAS DIAGNOSED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

DRIVING DOWN THE ROAD MY HEADLIGHTS HAVE CUT OFF ON THEIR OWN 5 TIMES. I HAVE TO TURN THE AUTO OF AND PUT IT ON MANUAL FOR THEM TO WORK.

My Kia I purchased had 39,000 miles and it has a steering problem which I wasn’t 100% aware of. Today it is at Kia where they stated they’re gonna have to replace the steering column did not give me a price but this is a safety issue, and I want to recall done on this issue For the steering column. How can you help me?

I OWN A 2017 KIA SORENTO AND EXPERIENCED AN EXPLODING SUNROOF WHILE DRIVING NO MORE THAN 20 MPH ON 1/4/19. I WAS TURNING RIGHT FROM A SIDE ROAD ONTO A LARGER MAIN ROAD AND JUST STARTING TO ACCELERATE WHEN I HEARD A LOUD BANG. I THOUGH MY CAR BACKFIRED. AS I LOOKED TOWARDS THE BACK OF THE CAR, I SAW PIECES OF GLASS ON THE BACK SEAT AND REALIZED THAT MY PANORAMIC SUNROOF HAD EXPLODED UPWARDS THERE ARE LARGE PIECES OF GLASS ANGLED UPWARD, WITH STRESS FRACTURES ALL ALONG THE EDGES.

WHILE DRIVING HIGHWAY SPEEDS THE STEERING LOCKS AND YOU CAN'T MAKE MINOR ADJUSTMENTS TO STAY IN YOUR LANE OF TRAVEL WITHOUT HAVING TO APPLY HEAVY PRESSURE TO BREAK IT FREE. THIS CAUSES YOU TO OVER CORRECT. BROUGHT IT IN TO KIA IN JANUARY AFTER A COMPLETELY MISERABLE 4 HOUR TRIP TO NEW ORLEANS AND THEY SAID IT WAS FIXED. DROVE AN HOUR HOME AND EVERYTHING WAS GOOD. FEW DAYS LATER IT BEGAN AGAIN AND IS GETTING WORSE.

THE ENGINE LIGHT CAME ON ON THE DASH BOARD AND THE ENGINE POWER WAS DECREASING. I EXITED THE HIGHWAY AND MADE IT TO A GROCERY STORE PARKING LOT WHEN THE ENGINE DIED. THE CAR WAS NO LONGER OPERATIONAL AND WAS TOWED TO KIA PATTERSON IN ARLINGTON, TX. THEY SAID THE ENGINE NEEDED TO BE REPLACED AND THAT IT WAS NOT UNDER WARRANTEE. I COST $7429.97 TO REPLACE THE ENGINE.

TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE ASSEMBLY FAILED. THE VEHICLE WAS TO BE SERVICED BY VANDEVERE KIA (328 W MARKET ST, AKRON, OH 44303, 330-253-6137) FOR A PRODUCT IMPROVEMENT CAMPAIGN TO UPDATE THE ECU WITH A KNOCK SENSOR DETECTION ALERT. THE ALERT WOULD NOTIFY THE VEHICLE OWNER WHEN THERE MAY BE A LIMP MODE CONDITION THAT COULD PREVENT THE VEHICLE FROM EXCEEDING 25 MPH. THE CONTACT WAS CONCERNED THAT THE INTERIM FEATURE MAY ONLY ALERT THE DRIVER AND WAS NOT A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN THE PRODUCT IMPROVEMENT CAMPAIGN, BUT WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V586000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering is sticky while driving at highway speeds. Starts mild and increases stickiness over time. Has gotten worse over the years.

WHILE DRIVING MY HEADLIGHTS WILL RANDOMLY JUST SHUT-OFF SOMETIMES THEY WILL COME RIGHT BACK ON AND OTHER TIMES IT TAKES A FEW MINUTES FOR THEM TO COME BACK ON. THIS HAPPENS SEVERAL TIMES A WEEK.

THIS PROBLEM IS INTERMITTENT. IT USUALLY HAPPENS ON STRAIGHTAWAYS. I NOTICE IT USUALLY ON ROADS NOT IN THE CITY. IT IS AS IF THE STEERING LOCKS UP AND YOU HAVE TO FORCE IT WITH BOTH HANDS TO GET IT TO UNLOCK. THE PATTERN CANNOT BE REPEATED. I TOOK THIS PROBLEM TO THE DEALERSHIP ONCE AND THE MECHANIC SAID HE "TWEAKED" IT. HOWEVER, IT STARTED HAPPENING AGAIN. THE DEALERSHIP SAID THAT THEY HAVEN'T HAD ANY COMPLAINTS. THIS HAS HAPPEND ON MULTIPLE DATES AND I DON'T HAVE THEM LISTED BUT HAD TO PUT A DATE TO LOG THIS PROBLEM.

AT SPEEDS STARTING AT 30 MPH THE STEERING WHEEL BECOMES UNRESPONSIVE AND THERE IS SOME RESISTANCE IN TRYING TO TURN IT. WITH ENOUGH PRESSURE YOU CAN OVERCOME THE RESISTANCE BUT IN DOING SO YOU TEND TO OVER STEER THE VEHICLE AND HAVE TO CORRECT FOR THAT. THE FASTER THE VEHICLE IS TRAVELING THE MORE PRONOUNCED THIS PROBLEM IS. IT IS AS THOUGH THE STEERING WHEEL HAS LOST ITS FLUIDITY AS IF CAUSED BY VERY LOW TIRE PRESSURE OR A CROSS WIND EVEN THOUGH NEITHER OF THOSE CONDITIONS ARE PRESENT. THIS IS A SERIOUS SAFETY ISSUE FOR 2 REASONS. FIRST, IT IS DIFFICULT TO KEEP THE VEHICLE IN ITS LANE. SECOND, IT IS VERY FATIGUING TO DRIVE THE VEHICLE WITH THIS DEFECT. IN MID DECEMBER OF 2018 I DROVE THE VEHICLE FROM OCONOMOWOC, WI TO DES MOINES, IA AND THE PROBLEM WAS PERSISTENT THE ENTIRE DRIVE AND THEN AGAIN A COUPLE OF DAYS LATER ON THE RETURN TRIP. AS A RESULT THIS DEFECT DRIVING REQUIRES EXTRA CONCENTRATION AND IS FATIGUING TO SAY THE LEAST. I NOTICED THE PROBLEM AS EARLY AS SEPTEMBER OF 2018. BUT THE LONGER DRIVE IN DECEMBER OF 2018 CITED ABOVE CONFIRMED THE MAGNITUDE OF THE PROBLEM AND THE POTENTIAL DANGERS ASSOCIATED WITH IT. THE PROBLEMS REMAINS ONGOING AND IS UNAFFECTED BY WEATHER CONDITIONS, THOUGH WIND SEEMS TO EXACERBATE INTENSITY SOMEWHAT.

COMPLAINED ABOUT STEERING WHEEL STICKING FOR THE LAST YEAR. DRIVING ON THE FREEWAY AT 70 MPH YESTERDAY MOVED INTO THE LEFT LANE TO PASS ANOTHER VEHICLE. I'M NOW IN THE LEFT LANE ABOUT TO PASS THE OTHER VEHICLE AND I NEEDED TO MAKE A LANE CORRECTION TO THE RIGHT HOWEVER THE STEERING WHEEL WAS STUCK AND I HAD TO PULL HARD ON THE STEERING WHEEL AND THE STEERING WHEEL BROKE LOOSE AND MY VEHICLE VEERED TO THE RIGHT AND CAME WITHIN INCHES OF STRIKING THE VEHICLE I WAS PASSING. SAFETY ISSUE

I ALWAYS USE AUTO HEADLIGHTS MODE TO OPERATE MY CAR. THE HEADLIGHTS COULD GO DARK FROM 2 TO 6 SECONDS AND THEN THEY WILL GO BACK ON AUTOMATICALLY. IT HAS HAPPENED ABOUT 7-10 TIMES IN THE PAST TWO MONTHS WHILE I WAS DRIVING THE VEHICLE. I DO NOT KNOW IF THIS PROBLEM EXIST DURING DAYTIME BECAUSE IT IS BRIGHT OUT THERE. BUT WHEN IT IS DARK AND THE LIGHTS SUDDENLY GO OFF IT BECOMES A SAFETY HAZARD. I CALLED THE MANUFACTURER BUT THE ONLY THING THEY TOLD ME IS TO TAKE MY CAR TO THE DEALER. I DO NOT WANT TO DO THIS BECAUSE I FEEL THAT IT WILL BE SO HARD FOR THE DEALER TO REPLICATE THE PROBLEM AND FIND OUT POSSIBLE SOLUTIONS, SO MY TIME WILL BE TOTALLY WASTED AT THE DEALER.

I WAS DRIVING MY CAR GOING 50MPH OR 60MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN WHILE I HAD MY FEET ON THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR CAUSING ME TO HAVE TO PULL OVER IMMEDIATELY WHEN IN TRAFFIC. I CUT THE CAR OFF AND LET IT SIT FOR A COUPLE OF MINS AND WHEN I CUT IT BACK ON IT SOUNDED LIKE THE CAR WAS IDILED TO HIGH. I TRIED TO DRIVER AGAIN ONLY FOR THE CAR TO JERK AND SEEMED LIKE IT WAS DRIVING ITSELF ONLY TO SLOW DOWN AGAIN TO ONLY 10MPH WITH MY FEET ALL THE WAY DOWN ON THE GAS PEDAL.

STEERING HAS BEEN STICKING WHILE DRIVING. I'VE HAD TO FORCEFULLY CORRECT THE STEERING WHILE ON THE HIGHWAY AND CAR FEELS VERY UNSTABLE AND UNSAFE. I TOOK THE CAR TO SEVERAL DEALERS WHOM HAVE ACKNOWLEDGED THE EXISTENCE OF ISSUES AND HAVE SAID TO ME THERE MAYBE BE SOME SOFTWARE UPDATES COMING TO ADDRESS THE PROBLEM. I'VE ALSO PUT IN A COMPLAINT TO KIA CONSUMER AFFAIRS OVER THE ISSUE AND I HAVE FAILED TO GET ANY FEEDBACK. THIS IS A SERIOUS SAFETY ISSUE, I REALLY REMAIN APPREHENSIVE ABOUT DRIVING THE VEHICLE AT THIS POINT.

STEERING DRIFTS AND VERY DIFFICULT TO CORRECT HAPPENS IN CITY DRIVING AND HIGHWAY. CONSTANTLY HAVE TO CORRECT STEERING

OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR

I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.

WHEN DRIVING VEHICLE FOR MORE THAN 30 MINUTES, ENGINE BEGINS TO OVERHEAT. VEHICLE IS FINE WHILE DRIVING BUT WHEN WAITING AT STOP SIGN OR RED LIGHT ENGINE BEGINS TO OVERHEAT RAPIDLY. ALSO, WHEN DRIVING UPHILL SAME ENGINE HEATING PROBLEM OCCURS. AFTER ENGINE STARTS OVER HEATING FROM ISSUES MENTIONED ABOVE PROBLEMS WORSEN, AFTER WARDS ISSUES EXTEND TO ENGINE OVER HEATING WHILE DRIVING IN CONSTANT SPEED OR C CRUISING AT SAME SPEED