2019 Kia Sorento Complaint Log

Fuel pump malfunction. It is available for inspection. My safety was put at risk and others because the car stalled abruptly while driving and would not accelerate. Yes the dealer was able to recognize fuel pump issue. No other symptoms.

This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is delamination of the snow pearl white paint. It has been reported and noted at the Kia dealership. Starting on the hood and passenger driver side door. It is literally falling off after a bubble formed under the paint. Kia has pictures of this

This morning my 2019 Kia Sorento lost power all while driving on a busy highway going 70 miles per hour. When this occured the battery light flashed twice and then the instrument cluster had all warning lights. Then the cluster started flashing and the infotainment center lost power. I lost power steering and brakes. This is not the first time this has happened and I am extremely upset. I drove to the nearest dealership because it was the next exit off of the highway. The engine was running but nothing else was working. The dealership could not get it out of park after I arrived and then it would not start. This same issue occured in 2023 and the dealer had it for over 90 days. They claimed everything was fixed and multiple things were not resolved. My cluster has sparatically flashed since 15k miles and this is ridiculous. Kia will not honor warranty or admit that this is a lemon.

Oil consumption

Engined failed in the middle of the highway at 100,800 miles. Engine has had horrible oil consumption issues for a long time, despite regular oil changes and checking the oil levels. KIA already has a 150k class action settlement for engine failure due to connecting rod bearing failure, but have denied warranty and wanted out of pocket $7600 for full engine replacement.

I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason.   NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!

Excessive engine oil consumption. I have to add at least a half a quart to a quart of oil every 7 to 10 days depending on how much I drive. The 2019 Kia's are showing the same issues as the 2016 Kia engines that are currently under recall for catastrophic engine failure due to oil consumption. Fix this issue Kia. I love my car. This is the only problem I have with it. I shouldn't have to add oil to my vehicle even though I regularly have oil changes done.

While driving on a highway my engine failed causing me to have to pull over into the shoulder. I was told there was a defect in oil consumption.

Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.

Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.

I have been without transportation for 3 months now and I’m about to lose my Job

My car has been in recall with Kia motors and nothing has been changed or done

The contact owns a 2019 Kia Sorento. The contact stated that the check engine warning light had remained illuminated. The vehicle was taken to the local dealer on several occasions; however, the cause of the failure was not determined. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle suddenly stalled. The vehicle was towed to the local dealer, where it was diagnosed that the engine had overheated and fractured. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 97,000.

Pearl white paint peeling off doors, hood, roof…less than 40,000 miles

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was taken to the local dealer and was informed that parts for the repair under NHTSA Campaign Number: 22V703000 (Trailer Hitches) were not available. The vehicle was taken back to the dealer, who replaced the fuse. The vehicle was repaired. The contact stated that the driver’s side taillight became inoperable. There were no warning lights illuminated. The vehicle was taken back to the same dealer, where it was diagnosed that the taillight bulb, taillight assembly, and the wiring harness needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted, opened a case, but no assistance was provided. The failure mileage was approximately 45,220.

Vehicle has LKA FCA and HBA error lights on. Dealer inspection found Active DTC C180508 LKAS Can-Signal error. C160649 ECU Software Error. CAN Line inspection found incorrect Can-Signal from Multifunction Camera.

While driving on the interstate my panoramic sunroof exploded glass flew out, and if the window had been open, it would’ve hurt the people inside. It sounded like a gunshot. My vehicle is currently at a dealership. We are trying to get Kia corporate to fix it because it was a window defect. Nothing hit my car it just explodes.

Paint just peeling off

I'm writing to formally report a serious and potentially dangerous issue with my 2019 Kia Sorento (VIN: [XXX] ), which is experiencing excessive engine oil consumption. This problem began around 55,000 miles and has progressively worsened to the point where I must either frequently top off oil between scheduled changes or get oil changes well ahead of schedule. Despite having two documented dealership oil changes within approximately 2,000 miles and three months, I have received no support from Kia or my extended warranty provider (JM&A). Kia Customer Care has acknowledged the issue, but refuses to inspect, test, or address it unless the KSDS sensor is triggered or the engine seizes — essentially requiring catastrophic engine failure before they will consider any action. JM&A has similarly denied coverage, stating that oil consumption is excluded under their warranty plan. This approach is not only unreasonable — it is dangerous. Running low on oil can lead to sudden engine failure while driving, posing a real risk to both my safety and that of others on the road. I have not been offered any proactive oil consumption test or preventive service by Kia, despite repeated concerns. I am aware that excessive oil consumption is the subject of class action litigation involving Kia vehicles, and that this may reflect a broader pattern of engine-related defects. I believe this situation deserves formal investigation and review, potentially qualifying for recall consideration or an expanded service campaign. I drive daily in the Chicago suburbs with my [XXX] and [XXX] children, which makes the risk of sudden engine failure especially concerning. I am more than willing to provide documentation, including oil consumption logs, service records, and communications with both Kia and JM&A. I respectfully request that NHTSA review this matter for possible investigation into its safety implications and potential systemic nature. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine. The vehicle was taken to a local AutoZone, where a representative inspected the vehicle and advised the contact that the engine oil was extremely low. The contact added engine oil, and within two weeks, the engine oil was extremely low again. There were no warning lights illuminated. The contact stated that several local dealers were contacted; however, the vehicle was not diagnosed or repaired. The contact was advised that the VIN was not under recall. The vehicle was not repaired. The contact referenced a settlement under Kia Engine Litigation: Case [XXX] as possibly related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 69,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Oil Pressure sensor was lighting up on the Dash indicating Low Oil pressure when the engine was running under 1500 RPM. Was replaced and Same condition appeared within hours leaving the dealership. KIA USA was no help in resolving the issue. Technician noted that there was no Sludge or any reason for the issue. I have seen many reported issues with the same result on line

The contact owns a 2019 Kia Sorento. The contact stated while driving 35 MPH, the vehicle suddenly lost motive power. The contact was unable to pull to the shoulder of the roadway, and the vehicle failed to restart, leaving the contact stuck in the middle of a busy intersection. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Car burns oil excessively. It is an ongoing problem. I also had a kia soul before this that also burned oil excessively

Vehicle starting 'eating' excessive amounts of oil about 95,000 miles. We are now about 115,000 miles and I am adding nearly 5 quarts of oil every 3,000 miles

Excessive oil burning Burns an insane amount of oil every week, 2-3 quarts of oil has to be added every week. Started noticing slightly low oil a year ago wasn’t a lot but it has gotten worse.

My pearl white 2019 KIA Sorento LX is peeling terribly. It's very ugly and is causing my car to rust in spots

Engine oil consumption with no warning that oil is low. The engine is faulty and can cause a seized engine while on the highway very dangerous. Thankfully the engine started sounding like loose change got home checked whole car to discover there was only about a quart oil in engine. No leak anywhere. Talked to Kia today was told it was an engine affected but excessive oil consumption. And there is a known problem with the engine but no recall

The paint on Pearl white Kia Sorrento 2019 is beginning to chip and peel

Infotainment center continues to have issues/restarting as if the car was just started. Attempted to resolve with KIA after ongoing issues but they do not feel that this is a safety concern or feel it needs to be investigated appropriately. This occurs when driving typically on the highway because most of my travel is highway. When this occurs it is a distraction for the driver. It interferes with the ability to use hands free/calls/gps. Timestamped photos and video available

The engine blew up. I have all of my oil change receipts and gave them to West Herr Kia, and per Kia West Herr, Kia denied covering the blown engine because the piston went through the engine with great force. This happened at approximately 110,000 miles. West Herr Kia quoted 10,400 to replace the engine. Please let me know if you would like copies of the oil changes. I won't be able to upload all.of them.

UNKNOWN Excessive oil burning, Engine stalling, car shaking loss of power, misfiring,

Infotainment center no longer has option for date/time. Option is grayed out. Dealership had vehicle for 89 days and returned it not fixed after claiming they resolved everything.

Infotainment/back up camera failure when reversing and while driving today. Kia corporate has been aware of issue since April 2021 and has yet to resolve to attempt to fully diagnose. Dealership claimed they checked "every" wiring harness for water exposure due to ongoing water issues from dash. Kia claimed they would work with me during our BBB arbitration and have had zero contact since. Car was manufacturered weeks before current back up camera recall on other 2019 sorentos. Camera in car shows no work was done. Car sat on Dealership lot on 2 different occasions for 27 days in 2022 and then over 87 days. Per Kia "they can't throw parts at it" This has caused an accident and is concerning regarding backing up with children. "Safety features" do not actually work for safety purposes. Kia states they are not meant for safety during recorded arbitration

The contact owns a 2019 Kia Sorento. The contact stated that when the vehicle was started, the ABS and the stabili-trak warning lights were illuminated but eventually turned off. The contact stated that the warning lights illuminated intermittently but had gradually illuminated more frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side rear wheel ABS sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 13,040.

Back up camera failure while attempting to drive. Ongoing since water issues in 2019 due to "manufacturers design flaw". Manufacturer will not resolve.

Infotainment center failure that hat been ongoing since 2019 and Kia will not address

I was driving on the freeway at approx. 65mph and my panoramic glass roof exploded. It was so loud and very frightening. I pulled over at first exit and the glass had exploded from the inside and had major cracks completely down both sides as attached photo shows. This had to be a result of a defective glass roof as nothing flew into my car or hit the glass from the exterior. The glass continued to fall out as I drove. This could have been such a hazard for myself as well as other drivers as I thought someone had shot at my car! Luckily the "headliner" under the glass was closed or I would have been cut by the shattered glass. There were no warning signs of a problem, nor had I ever been contacted by KIA of this potential hazard that others, I now have learned, have reported as well. I drove the car to Shottenkirk Fort Bend KIA, where I had purchased the car new, for help. They have advised me that glass is not covered under my warranty. Nor will they cover my rental car charges as I need a car for work.

Steering wheel "sticks" at higher speeds, making it difficult to make fine adjustments. When steering un-sticks, it then overcompensates and you end up zig-zagging down the highway. It is very uncomfortable and it feels unsafe.

While driving the vehicle up a steep hill at 45mph, it began making a ticking noise, within seconds, the engine seized and the car died. There were no warning lights. The vehicle is available to be inspected, it has been towed to a Kia dealership and is currently awaiting inspection. Safety was a concern due to lack of power of the vehicle. Luckily we were going up hill and were able to stop the vehicle quickly.

Oil light has come on intermittently, so we took the car into the Kia dealership in May before we hit 60k miles, the limit of our warranty. We were told they drained the oil, checked everything, and didn't find any issues. Oil light issue persisted so we took the car back to the dealership today (July 19) and the dealership has now acknowledged the crack in the engine where oil leaks into the oil pan. This is a widespread problem and should have been well known by the dealership. [XXX] ) However, dealer cannot do anything to fix the engine unless we pay - we were instructed to monitor the oil level and bring the car back regularly so they could read the computer codes to see if the engine starts to show any signs of rod bearing failure, since that code would justify Kia replacing the engine. In the meantime, they want us to keep driving it; the engine may seize, stall, fail, or simply catch fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

As I was driving on the road, the engine suddenly died. Tried to restart a couple of times without success. When I tried 3rd time, the engine started.

Paint is peeling off the hood of the car.

I was driving home from work and the engine just shut off and seized while I was going down the road, coasted into an empty lot while there was traffic coming behind be and towards me on the opposite side of road and called dealership, no warning lights until everything shut down in that moment, towed to Kia dealership where mechanic diagnosed it as seized. No explanation for why without tear down of motor that would be at my expense, warranty deemed voided because of a gap in oil change. Oil change was up to date and car had oil in it.

PEARL WHITE PAINT STARTED PEELING ABOUT 6 MONTHS AGO. ABOUT 40,000 MILES

Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department replaced: BR001 HECU 26238 C and 58910-C9600 Hydraulic Unit Assy. As I understand this motor is the main component in having the anti-lock braking system functioning normally. The service department told me to keep the receipt, since it wasn't under warranty, in the event there was a product recall. My concern: Even though there were warning lights the warning wasn't significant enough to indicate that there was a potential safety hazard with a malfunctioning brake system. I submit this in the event there are other incidents of this nature that could possibly warrant a recall.

I was driving on the highway and the engine started shaking and slowing down and wouldn’t allow me to put power towards the vehicle. Had towed back to my house

Fuel pump leaking gas due to faulty design

I was driving on the highway with my two children when my car initially kept overheating so I pulled over to let it cool and add water to the anti coolant piece as it had been leaking. Then once my car cooled all the way down I proceeded to drive that is when it started to fluctuate and kept going hot then cool and it did that for a while before it overheated again. So I pulled over again and this time when I turned my car off it wouldn’t start. And there was a burning smell. My brother came to get us and he’s a mechanic so when he got there he said it smelled like oil and anti coolant were mixing. And that I would probably need a new engine. Towed ot to the dealership ran the diagnostic and they said it was a blown head gasket and I need a new engine. Not once did any of my dash lights come on, and I’ve had the dash reset several times because every time something goes down in my car the light for it never comes on. My kids life and mine as well were put at risk because my he motor could’ve caught fire or we could’ve gotten hit if it would have locked in the middle of me driving.

Attempted theft with injury Kia's reputation has caused this vehicle to be at risk for theft. Many resulting in injury. Kia had vehicle in 2023 and completed "upgrade" and placed stickers on the windows. Vehicle was still targeted. Insurance rates are insane for this as a result.