2019 Kia Sorento Visibility & Wipers Problems

My backup camera had a safety recall issued previously. In March of 2024 I received a letter from Kia notifying me of the recall related to this issue, and offered a remedy. I took the car in for inspection, but it was working at the time. Now in Oct of 2025 the backup camera starting getting moisture inside, and has completely failed. I contacted the Kia dealership that I purchased it from, and they told me to bring it in. When I did, the technician told me that it had been a bracket that was the recall issue, and it was repaired, in direct conflict with what my paperwork said. They refused to repair the backup camera for free. Please inform me of my recourse, as my backup camera does not work at all, and it is expensive to repair/

THE REAR CAMERA PICTURE HAS BECOME FOGGY AND I CAN'T SEE WHAT IS BEHIND ME. THERE IS A NHTSA CAMPAIGN ID 23V639000 FOR THIS PROBLEM. IT COVERS THE 2019 KIA SORENTO (WHICH IS MY VEHICLE) BUT KIA SAYS MY PARTICULAR VIN NUMBER IS NOT INCLUDED IN THE RECALL. KIA NEEDS TO EXPAND THIS RECALL TO INCLUDE ADDITIONAL VIN NUMBERS INCLUDING MINE.

Today, while driving on the road, the sun roof of the vehicle just exploded. Nothing was thrown into it nor was it caused by an object. It sounded as loud as a gun shot, and and it exploded into many pieces of glass. Because the shade was pulled up, these pieces did not fall over us, but if the shade has been uncovered, the glass would have fallen on the driver and passenger. As far as today we only called the insurance and went to a repair shop to get an estimate of the cost to repair. A friend of mine has a Telluride 2022 and the same thing happened to her last year, she just repaired it, but now I think it is very important to let you know what happened to both of us since she did not report the incident. Now , I am worried because my daughter is driving a Kia Sportage 2023. The loud sound can scare the driver very easily and cause an accident not to mention the glass falling on the driver.

During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.

DRIVING EASTBOUND ON I-66 EAST OF CARTHARPIN ROAD, MY SORENTO'S SUNROOF EXPLODED. THE TRAFFIC WAS LIGHT AT MID-MORNING, NO CONSTRUCTION IN THE AREA, SMOOTH PAVEMENT, I WAS GOING ABOUT 65 MPH. EXPLODING SOUND, I THOUGHT IT WAS A BLOWOUT. DISCOVERED LARGE HOLE IN THE MIDDLE OF THE SUNROOF. PREVIOUS EVENING WE HAD DRIVING RAIN, TEMP DOWN TO ABOUT 40 OVERNIGHT, CURRENT WEATHER WAS SUNNY, 45-50 DEGREES. CAR WAS LEASED NEW, HAS ABOUT 22K MILES. *TR

WITHIN ON WEEK OF PURCHASING MY NEW KIA SORENTO, I EXPERIENCED A WINDSHIELD CRACK THAT SPREAD QUICKLY ACROSS THE WINDSHIELD WITHIN 24 HOURS. THE WINDSHIELD SHOULD BE BUILT BETTER. I'VE NEVER HAD SUCH AN ISSUE WITH OTHER MAKES FROM PREVIOUS CARS. I HAD PURCHASED THE PLATINUM PROTECTION PLAN BUT WAS TOLD IT WOULD NOT COVER. I CALLED THE DEALERSHIP AT WHICH I PURCHASED THE CAR FOR HELP ONLY TO BE GIVEN THE RUN AROUND BEING TRANSFERRED TO MULTIPLE DEPARTMENTS. THE CRACK SPREAD FROM THE BOTTOM LEFT CORNER ACROSS THE MIDDLE OF THE WINDSHIELD IN MY LINE OF SIGHT MAKING IT DIFFICULT TO CLEARLY SEE. I HAD TO PAY MYSELF TO GET THE WINDSHIELD COMPLETELY REPLACED. I AM DISAPPOINTED IN THE QUALITY OF MY KIA AND THE SERVICE I HAVE RECEIVED.