There are 25 owner-reported air bags & restraints complaints for the 2011 Kia Soulin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
The contact owned a 2011 Kia Soul. The contact stated that while driving at 63 MPH, an object hit the vehicle's front, driver-side tire which caused the contact to lose control of the vehicle. Due to the failure, the contact crashed into a highway sand barrel as the vehicle flipped forward and rolled over onto the driver's side. The air bags did not deploy upon impact. The contact exited the vehicle through the front passenger door with the assistance of a fellow motorist. The contact was taken by ambulance to the emergency room and was treated for head trauma, pain to both shoulders, neck, and back; as well as, scratches to the left elbow and right hand. A police report was filed. A couple of sand barrels were damaged which left sand scattered across the highway. The vehicle was towed from the scene to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.
Driving 36 mph and got hit in drive side and the airbags didn't deploy
The contact owns a 2011 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the cruise control was inoperable. The vehicle was taken to an independent mechanic who diagnosed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.
THE DRIVER SIDE SEAT BELT CONSTANTLY REVERSE LOCKS. THE VEHICLE WAS STATIONARY AND THE SEAT BELT OFTEN RESERVE LOCKS WITHOUT A JERK OR SUDDEN STOP INCIDENT. IT USUALLY IS DISCOVERED WHEN TRYING TO PUT A SEATBELT ON.
I WAS TRAVELING SOUTH BOUND ON AZ SR 95 AT 45 MPH. OTHER VEHICLE WAS NORTH BOUND AND MADE A "U" TURN IN FRONT OF ME. I COULD NOT AVOID HITTING HIM BROADSIDE AT APPROXIMATELY 20 MPH. AIR BAGS DID NOT INFLATE.
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, AND NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE, AND WAS LATER TOWED TO A TOWING FACILITY. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE AT A COMPLETE STOP, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE GOING 75 MPH. THE CONTACT WHILE TRYING TO GET OUT THE WAY WAS STRUCK A SECOND TIME, WHICH CAUSED HER TO CRASH INTO A DIFFERENT VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS TOTALED. THE VEHICLE WAS NOT DIAGNOSED FOR THE AIR BAG FAILURE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. *BF *TR
I WAS INVOLVED IN A FRONT END COLLISION AT ABOUT 40 MPH AND THE AIRBAGS DID NOT DEPLOY. A CAR FAILED TO YIELD CAME ACROSS THE INTERSECTION AND I IMPACTED THE PASSAGER SIDE OF HER VEHICLE.
AIR BAGS DID NOT DEPLOY DURING COLLISION. SEAT BELT TENSIONER FRONT PASSENGER SIDE DID NOT ENGAGE.
FROM THE DRIVER'S SEAT, MY SHOULDER HARNESS COMES FROM LEFT SHOULDER TO RIGHT HIP, WHERE IT IS LATCHED. THE SHOULDER HARNESS DOES NOT STAY IN A CROSS-BODY POSITION AND RIDES UP TO UNDER MY RIGHT ARMPIT. I DO NOT HAVE A BARREL BELLY THAT WOULD FORCE THIS UP. THE STRAP THEN IS HIGH ENOUGH TO CROSS OVER MY NECK. I WILL BE TAKING THE CAR TO THE DEALER TO SEE IF THERE IS ANY "FIX" FOR THIS, BECAUSE I DON'T WANT TO BE BEHEADED BY AN IMPROPERLY POSITIONED STRAP. I HAVE MOVED THE ADJUSTER ON THE DOOR POST AND CHANGED MY SEAT POSTION. NEITHER ACTION MADE A DIFFERENCE. WITH THE SEAT MORE FORWARD, THE STEERING WHEEL IS PRETTY CLOSE. HOW FAR AWAY SHOULD I BE? ANYWAY, I'M JUST WONDERING IF OTHERS HAVE HAD A PROBLEM WITH THE SHOULDER HARNESS RIDING UP AND WHAT CAN BE DONE ABOUT IT.L
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE SEAT BELT UNLATCHED AND STRUCK THE CONTACT IN THE FACE. THE AIR BAG LIGHT ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 86,285.
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH DURING ICY ROAD CONDITIONS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
AIRBAG DID NOT DEPLOY IN SERIOUS FRONTAL IMPACT - A TRUCK PULLED OUT IN FRONT OF ME AND I HIT IT AT APPROXIMATELY 45-50 MPH, 5 LANE BUSINESS HWY *CN
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER THREE TIMES AND CRASHED IN AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.
MY SOUL WAS INVOLVED IN A SIDE IMOACT ROLL OVER CRASH IM WHICH THE PASSENGER SEAT BELT UNLATCHED AND THEEE WAS NO AIR BAG DEPLOYMENT O WAS TRAVELING AT APPROXIMATELY 60 MPH AND THE TRUCK THAT STRUCK THE DRIVERS SIDE WAS TRAVELING AT APPROXIMATELY 30 MPH...UPDATED 08-06-15 *BF
MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS. *TR
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE AIR BAGS FAILED TO DEPLOY AS THE FRONT BUMPER OF A TRUCK CRASHED INTO THE QUARTER PANEL, DRIVER SIDE DOOR, AND DRIVER FRONT OF THE VEHICLE. THE CONTACT STATED SUSTAINED HEAD AND SPINAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Showing 1–20 of 25 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026