2012 Kia Soul Brakes Problems

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, and the contact was informed that parts needed to be ordered for the repair. The contact stated that the parts were ordered two months ago; however, the contact was informed that the parts were still not available. The contact stated that the recall summary stated there was a possibility of the vehicle catching on fire, and the contact stated that the repair urgently needed to be performed. The manufacturer was not contacted. The contact had not experienced a failure.

See attached document for complaint.

The contact's son owned a 2012 Kia Soul. The contact stated that while the vehicle was parked in the driveway, the contact's daughter-in-law looked through the glass door of the residence and noticed that the vehicle had caught on fire. The contact stated that the fire started from underneath the hood. The contact stated that the entire vehicle had burned significantly. The fire was extinguished by fire department, and the fire department filed a report. The contact stated that he resided in a lot for RVs converted into permanent residences. The contact stated that the contact's residence and a neighbor's residence sustained heat damage from the vehicle fire, and the side of the contact's residence melted. The contact's deck also caught on fire, and the fire was extinguished by fire department. The vehicle was totaled. The vehicle remained at the residence. There was no injury sustained. A police report was filed but the police report information was not available. The dealer was not contacted. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V652(Service Brakes, Hydraulic), which the contact related to the failure. The contact stated that the recall notice had not been received. The manufacturer was notified of the failure. The failure mileage was approximately 200,000.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, and the contact informed the dealer of an attempted theft of the vehicle and that the ignition was damaged. The dealer informed the contact that the repair could not be performed. In addition, the contact stated that the dealer had not inspected the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); however, the dealer informed the contact that the vehicle was no longer under the Extended Warranty. The manufacturer sent the contact the information for a Class Action Lawsuit. The contact stated while driving at various speeds, the vehicle stalled. There were no warning lights illuminated. The contact drove the vehicle to empty and refilled with premium gasoline. The contact stated that while driving on the highway at an undisclosed speed, the vehicle failed to respond as needed. The contact pulled over to the side of the road. The contact was informed that the engine had thrown a rod. The vehicle was towed to an independent mechanic and the contact was informed of the recall. The vehicle was towed to the dealer, and the dealer informed the contact the vehicle was no longer under the extended warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and sent the contact the Class Action Lawsuit paperwork to fill out. The failure mileage was approximately 161,000. Parts distribution disconnect.

The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); the VIN was included, parts were not yet available, but the vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was 88,000.

We have tried multiple times to obtain information on this recall. My husband was finally told we must travel over 240 miles for this procedure. This would include two separate trips to Eugene. The first trip for the diagnosis and the second trip for the remedy "if it needs it". Every person at the dealership told my husband a different story and he finally gave up. We are older and we do not travel anymore. We do not have the internet. I am hoping you can help in some way. This is a huge inconvenience, not to mention the cost of gas. Any help would be appreciated.

The contact owns a 2012 Kia Soul. The contact stated while driving 35 MPH, the vehicle started shaking abnormally, with the oil and check engine warning lights illuminated. The contact drove back to the residence and inspected the vehicle and became aware that oil was leaking underneath the vehicle. The contact raised the hood and noticed that there was oil all over the engine compartment and the dipstick had blown off. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #2 and the engine and battery needed to be replaced. The contact referenced NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) as a possible cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 143,449.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that an appointment could not be scheduled until September 2024. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the manufacturer, but the call was forwarded to an automated system. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V65200 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact stated while at a complete stop, the vehicle stalled. The contact stated that the failure also occurred while slowing down with the brake pedal depressed. The contact was able to restart the vehicle. The contact stated that the vehicle was experiencing unintended downshifts. Additionally, the vehicle hesitated to respond and was sluggish while driving and depressing the accelerator pedal. The local dealer was notified of the failure and informed the contact a diagnostic test needed to be performed and the repairs would be out-of-pocket. The vehicle was not diagnosed or repaired. The check engine, the electronic parking brake warning light, and several unknown warning lights were illuminated. Additionally, the contact became aware of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,746. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, she observed smoke emanating from the engine compartment and heard an abnormal grinding sound, after which the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 68,000.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed with the cruise control activated, the vehicle experienced unintended acceleration and then lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 172,000. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle inadvertently decelerated and jerked. The check engine warning light was illuminated. Additionally, a burning odor was detected. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.