2013 Kia Soul Complaint Log

The contact owns a 2013 Kia Soul. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Advance Auto, where it was diagnosed with EVAP system and gas cap failure. The vehicle was not repaired. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to an independent mechanic, where the contact was informed that there could be an oil leak, but no oil leak was found. The contact stated while driving 50 MPH, the vehicle lost drive power and failed to drive uphill. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic, where it was determined that the catalytic converter was clogged up and needed to be replaced. The vehicle was not repaired; however, the mechanic performed an internal cleaning of the catalytic convertor. The contact stated that the vehicle had experienced an increased oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

See attached document for complaint.

Steering coupler. Recalled for 2014 up but not covered for 2013

The contact owns a 2013 Kia Soul. The contact stated that after driving the vehicle, thirty minutes later, the vehicle was parked in the driveway unattended and caught fire. There were no warning lights illuminated. The vehicle was burned from the engine to the door panel. There were no reported injuries, air bag deployment, or police report. The fire department extinguished the fire. The contact stated that the failure was due to NHTSA Campaign Number: 23V652000  (Service Brakes, Hydraulic,). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.

The contact owned a 2013 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 19V120000 (Engine, Engine and Engine Cooling) and NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while her son was driving at 60 MPH, an abnormal sound was heard coming from underneath the vehicle. The contact's son was able to pull over to the side of the road. No warning lights were illuminated. The contact stated her son exited the vehicle and noticed flames were emitting from underneath the vehicle. A passerby pulled over and helped the contact's son move the vehicle. The vehicle extinguished itself. No injuries were reported. The air bags did not deploy. The contact stated that her son called her, and she and the contact's brother went to the site of the accident. The contact's brother checked underneath the vehicle and picked off the pieces that were on the ground. The contact's brother noticed that a rod had detached and gone through the motor, which created a hole in the motor. The vehicle was towed to the dealer. The dealer confirmed that the bearing rod detached and damaged the engine. The dealer contacted the manufacturer and tried to order a new engine. However, KIA declined and advised the dealer not to repair the vehicle. The vehicle was towed to the residence. The vehicle remained at the residence unrepaired. Two months later, the contact sold the vehicle. The manufacturer was notified of the failure and offered no assistance. The insurance company was not notified. The failure mileage was unknown.

Gas peddle gets very touchy before incident. RPMs spike to 3-4K, unable to stop car. Brakes do not work. Brakes get very hard and high brake peddle. Have to put the car in neutral, pull over, turn car off, put in park. Let car sit for a few minutes. Start car, something must reset because car is back to normal. My regular mechanic was unable to resolve, therefore took to dealer. $3500 later, the car is currently at the dealer for the 4th time trying to resolve. Very dangerous due to the car acceleration and inability to stop!! Has been happening for approx. 4 years. Started out happening once or twice per year, then increased to 4 times in one day. Did not happen for 5 months after brake booster was replaced in January 2024. Most recent incident 7-3-24

I recently serviced my Kia Soul 2013 in May and March 2024. Completing oil service, air filter replacement and new brakes and rotors. End of June, the car's engine light went on and there was a jump when idle. Took it to Kia Service Center and they reported there is an internal failure in the top assembly with an unknown cause. The car is currently unsafe to drive and needs further diagnosis, which Kia is refusing to complete. I was not notified of the recent recall issue with engire fire safety concern until the end of June 24.

The steering wheel is making a noise and is having a caution sign with the steering wheel on it

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that scheduling for the recall repair would start in October 2024. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was serviced for routine maintenance, the independent mechanic became aware of excessive oil consumption. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was not diagnosed since the contact refused to pay for the diagnostic test. The contact was informed that the vehicle was out of warranty and was not under a recall for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

Steering wheel shakes violently when going over 75MPH and is extremely shaky on side streets as well. The steering wheel feels like it’s going to fall off! Got it checked out by Kia and they said the Flexible steering coupling needs repairing and it would be over $900 to do so for a part that costs less than $10! I have an extended warranty and I was told the warranty doesn’t cover this issue, but at the bare minimum it seems like it should as it feels dangerous at times to drive the car. Also, this issue should be a recall for Kia as I have seen a ton of other people with this issue! It’s a defect in the car and should be a free recall to be fixed .

There is a history of engine failure. The check engine light does not remain on for a diagnostic to be completed. This has been going on for about a year. One day it would run then the next day the engine would fail. It is happening more frequently such as after filling up with gas, waiting at stop lights, reversing, and DURING driving. The vehicle now will not restart when the engine fails. After investigating the failure, I related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). Kia's number for this recall is SC176. The manufacturer was notified of the failure due to the local dealership not replacing the catalytic converter due to being “out of warranty”. A case was opened and I am awaiting a response from a caseworker. I have a code in the History: P0172 code, which stands for "Fuel System Too Rich (Bank 1)". What this means in plain language is that there's too much fuel being delivered to combustion chambers on bank 1, or not enough air. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle. However, that is not what I’m experiencing rather I am being dismissed and neglected even after the engine failed on the highway going 70mph with a semi-truck behind me nearly running over me. I then had to be towed to the dealership, which was expensive. I have spent thousands of dollars in attempts to repair/remedy this problem to only recently find out that there is a related recall. Kia's number for this recall is SC176. I refuse to drive this car as it is unreliable and unsafe. Also, the recall below has still not been repaired since the Notice was received in 2023. Manufacturer Recall Number: SC284AM NHTSA Recall Number: 23V652 Recall Status:”Recall Incomplete, remedy not yet available”

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that the vehicle was taken to a dealer for the recall repair however, the vehicle was diagnosed, and it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the unknown recall had expired. The failure mileage was approximately 100,234.

The contact owns a 2013 Kia Soul. The contact stated that the vehicle shook violently while driving above 40 MPH. The vehicle was taken to the dealer, where it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The engine caught on fire. The car cut off while I was driving. It began to smoke and then I saw the flames. My safety was put at risk because I was driving the car. The car is burned from the front bumper to the backseat. The car has not been inspected because of how bad it is burned. There were not any warnings of the failure before it happened.

The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact stated that on another occasion, the vehicle started shuddering and jerking and almost stalled. The vehicle was taken to an independent mechanic who diagnosed a misfire and a failure in cylinder #4. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint

The car stared to lose all power and sputtering. Then the check engine light started coming on then it would go off. This has been going on for about 4 months. One day it would run on then next day not good at all. I changed the plugs and coils and it ran a lil better for about 2 days. Not every time I put it in reverse I started cutting out and now I don't the it can idle at all. It's a 4 cylinder feeling like a beefed up v8 trying to ideal. I looked at my coils and it looked like it had been on fire I have put every bit of money I could to try to fix it. I just had tires put on too. I pay for full coverage and a car payment. I pay aot for this car every month yet I can't drive it. I take care of my father that is terminal and on hospice, plus I'm disabled myself on a fixed income. This car is all I have and it my only car for my father as well. Help pleas

The contact owned a 2013 Kia Soul. The contact stated while the vehicle was parked in the garage, it caught on fire in the front area, near the engine. The vehicle was unoccupied during the fire. The fire and police department weren't notified of the failure and the vehicle was destroyed. A police report was not filed. The contact received notification of NHTSA Campaign Number: 23V652 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  The manufacturer was not notified of the failure. The failure mileage was approximately 174,000. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact stated while driving at approximately 40 MPH, the low beam headlights started to flicker off and on. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 110,000.

The contact owns a 2013 Kia Soul. The contacted stated the vehicle lost motive power and the vehicle does not start up for at least a week. The contact had a independent visited the contact home and the vehicle was diagnosed with a failure with camshaft sensor which was replaced. The vehicle started up, but the failure persisted the vehicle would not start up after a few days. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The dealer was not contacted for diagnosis or repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The HECU fuse issue (recall SC284) was announced in September 2023 - and there is still no remedy issued as of April 2024. This marks almost 7 months where my vehicle has been a potential fire hazard, risking life and property. The marked delay is unacceptable and unsafe.

The contact owns a 2013 Kia Soul. The contact stated that while the vehicle shut off and was unoccupied, the engine caught on fire from the engine. The fire was extinguished by the local fire department and a claim number was provided. A police report was filed. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to shake with an abnormal whining sound coming from the vehicle. The ABS and check engine warning lights were illuminated. Upon inspection of the vehicle, the contact discovered that the Hydraulic Electrical Control Unit (HECU) had caused the failure and the sound continued after the vehicle was turned off. The contact disconnected and reconnected the battery to drive the vehicle home. The contact then took the vehicle to the dealer where the failure was confirmed and it was confirmed that the VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the recall did not cover the replacement of HECU, just the HECU fuse. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 55,300.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.

The recall that was put out in September 2023 still has not been remedied as of March 28, 2024. I believe the remedy has not been fixed in a timely manner considering the direct dangers posed as a result of the HECU default. Six months without remedy, when the danger has existed since before then, is an egregious inaction on the part of Kia to myself, the customer.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the parts to repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available

Check engine light threw a code for catalytic converter overheating. Kas dealer says not to worry unless light is flashing, which it's not. Engines have been known to be destroyed by the excessive heat from the converter

 The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

Car is not starting

The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converters. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.

I've received two things in the mail about recalls one is about the car being able to catch on fire due to some fuse that they don't even have a part for this...this is unacceptable. I mean, how long am I gonna be waiting on a part and have to worry about my car catching on fire. second I got something in the mail about Kia being sued about people being able to steal the car from the ignition just seems like Kia needs to take this car back because it seems like there's way too many issues it very unacceptable when I have kids that this car could catch on fire driving or just sitting in my yard unacceptable

No warning indicators but my steering couple has worn and my steering now has play. Many forums says this is a know problem for KIA and they should cover but I do not see a recall.

My complaint has to do with the current recall on my vehicle. It's not driveable as it's safety hazard - engine quits at stops no rpm's panel lights (ABS, battery (brand new as mechanic I went to put on diagnostic machine and that's only thing that showed) oil light and malfunction indicator illuminate and then everything goes off including my headlights (I was driving early evening). Called local dealer (I never received notice but by chance looked up to see if any recalls and saw it on your website. they rudely said "you know as much as we do about when we'll get parts to repair recall". Clearly it's shorting out and I'm not going to endanger myself or others but what do I do? I've have a number of medical issues and am missing necessary appointments. How much longer is it expected before recall repairs can be made? I do Thank you for all you do. I am grateful an entity exists that look out for us. Least I don't feel totally lost.

There is a known issue with the MDPS Flexible coupling effecting a large number of KIAs but Kia apparently hasn't included all cars manufactured during this period of time

I'm already aware of the recalls on alot of vehicles including my 2013 KIA SOUL and am aware of a judges ruling on this. How can KIA SOUL play God with peoples lives? I already filed a claim but still not not getting any help until the end of April. I'm a [XXX] woman who is at risk of getting hurt not to mention other people/and or other people close to my vehicle. This is just beyond wrong. I saved for 2 years to get a more dependable vehicles and now have to worry about an explosion. I already filed a claim but I'm scared. The radio has been funky since I got it last year. It's a used vehicle buy to me it looked new to me. I love it bur now afraid to even get in it but really don't have a choice since I'm [XXX] and don't have anyone else to get help or have another vehicle to use. I depend solely on myself. I need help with getting another vehicle until all of this mess is taken care of. I have gas gauge issues, revving up randomly, caution light staying on now and yesterday I had smoke coming out under the dash and then it just stopped while I was trying to pull off and call for help but it stopped so I came back home. The oil was changed right after I got it last year and I put new tires on it with the money I got from a junk yard in Johnson City that came to get my 98 Ford Escort that my church family helped for me after a very traumatic accident that killed my little senior rescue pommy, totaled my vehicle and I spent several days in ICU. I live on a very strict monthly income and this has caused more anxiety and panic issues that I can't even get under control with breathing exercises, journaling and taking my fur baby for walks and am back on my regular meds. Please someone needs to help me or I'm just going to give up. Thank you [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I keep smelling something and my car drives kind of slow