2014 Kia Soul Complaint Log

I was informed by U.S. Mail with a letter from Kia America this vehicle has an important NHTSA Recall number 22V096. I have contacted three Kia dealerships since received the letter dated April 4, 2022, about 3 times each. Each time, a representative says they will contact me "when they receive parts for the recall" but this recall indicates there are no parts required, instead saying "dealers will update the ACU software to enable deployment of the frontal airbags..." I am concerned these three Kia dealerships are not acting in good faith to fix a critical safety recall on my vehicle. They are denying me service. This seems illegal. How do I get my car software fixed so the airbags will deploy properly in all accident conditions? These are the three dealerships I have left my contact information with, requesting recall service repair work to be done: Koons Kia of Woodbridge, 14208 Richmond Hwy, Woodbridge, VA 22191 Ourisman Kia of Alexandria, 8670 Richmond Hwy, Alexandria, VA 22309 DARCARS Kia of Temple Hills, 4700 Branch Ave, Temple Hills, MD 20748

While my wife was returning home from dinner one evening approximately 6PM in the evening, she was traveling about 35MPH when all of a sudden she heard a soft "POP" sound and the engine died. She had to coast to the side of the road to get out of traffic. There was no warning, no lights on the dash, nothing. Just a soft pop sound & that was it. The engine would not start so we had it towed to our mechanic. Before we did anything else, we called KIA. Apparently as the car was just over 100,000 miles they were not interested in all in what we had to say, but we could tow the vehicle to them to pay diagnostics to see what the problem was. We were told this by 3 dealerships. We had an independent mechanic look into this for us & found out that the oil was empty & that seized the engine. No warning lights on the dash, nothing. We tried to tell KIA this & they basically said in not so many words; "too bad, so sad". Apparently this is a widely known issue with the 2014 Kia Soul 2.0 engine which Kia has chosen to do nothing about. We can not afford the $10K in repair cost and now are without a car, that if there was any type of warning, this would not have happened to. It is a perfect condition car with no engine that is just sitting as we are getting no help from KIA.

Has consumed more than 15 qts if oil in the last 2.5 months less than 3000 miles. Has had check engine light come on due to low oil. Ha e had to continue to refill oil. Highly concerned I'm going to get stranded due to engine failure. Kia dealership I took it to was no help.

The contact owns a 2014 Kia Soul. The contact stated while driving 65 MPH, the contact smelled an abnormal electrical burning odor inside the vehicle. The vehicle was taken to dealer however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 60,000.

My catalytic converter failed and lead to no compression in cylinder 1 of the engine. I scanned the car on 3 different OBD scanners and I had P0420 and P0300 and P0301 codes. Also, the car has the symptoms of bad catalytic converter, which are 1) rattling sound from the exhaust 2)really hot air coming out of the exhaust 3)heat coming out from the center console inside the car, which is right above the catalytic converter 4) engine running rough and doesn't have power I checked on NHTSA website that the car has a recall on the catalytic converter as it says and I saw the flow chart of the procedure which says that if the car has P0420, check for P030X. If it has both codes, check engine compression and if it failed, replace catalytic converter and short block. So, I scheduled an appointment at Beyer KIA Falls Church, Virginia on Wednesday 8/24/2022 at 11AM. They took the car to check the recall, I mentioned that I have the symptoms of a bad catalytic converter and asked to do the recall and not to do anything else without getting back to me. I received a call after 2 hours from them saying that they updated the ECU logic and they don't see a P0420 code and they only see codes P0300 and P0301, they also said that they did a compression test for the engine and Cylinder 1 does not have compression in it. I told them that this means the catalytic converter went bad and it ruined cylinder 1 because it's in bank1 of the engine which is related to the catalytic converter. They said that there is nothing they can do and the car needs an engine. I have the flow chart of the procedures, what i'm trying to understand is how did they do a compression test without P0420 code? I think they found out the engine went bad because of the catalytic converter and they cleared the ECU to prevent replacing both the catalytic converter and the engine. I have proof of the P0420 code on my scanner which will be uploaded with the flow chart of the recall. Please I need help with this ASAP.

The car shut down in the middle of a highway while driving. My partner and I had to wheel the car aside. It then turn on 20 minutes later. The vehicle shakes and shifts. Kia stated they cannot fix issue because the car is out of warranty. We took it when the warranty came out in 2020 and we had to pay out of pocket for $2000 and now the issue is back and our lives are in jeopardy.

I was driving on a busy 2 lane highway road. The Kia soul lost power and I had to veer to the side of the highway to not b hit from behind. The car behind me had to use their brakes and veer to the next lane which was on coming traffic not to hit me from behind.i had (including myself), 4 woman in the car. We were stranded until a tow truck could arrive. No notice (engine lite), didn't come on until after this safety issue. This happened in august 2022 and couldn't get the car into Kia until today. Sept. 2022. It took one month for this appt. Looking at ur site there has been a recall on 2014 Kia soul but my vin number wasn't listed.

My headlights flicker or shut off intermittently when driving at night. Sometimes it seems to be associated with using my turn signal. Sometimes it seems to be associated with going from dim to bright headlights. I took my car to the dealer who said that KIA has an extended warranty to cover this repair. But when the dealer's service department could not reproduce the situation in the shop, then said KIA would not pay for the repair. I contacted KIA consumer affairs and was given a case number (14989817). After two weeks I finally was contacted and the policy was repeated by KIA. I explained that the problem was intermittent but they would not do anything on their end because the dealer could not diagnose the issue in shop.

Driver's side headlight flickering on and off at times. Inspected wiring and it looks like the harness socket is burning out. It looks like this is a common problem with this car and can prove to be a safety issue if your lights go out while driving

It's says the engine exhaust recall is not open on this vin but I recently had to replace my catalytic converter and the problem is still happening because of excessive heat to the converter.i would like to make sure this was fixed properly it's the same GDI engine that was in the recall. The car still runs but it's ruining stuff internally and want to make sure it doesn't cause fire and hurt my family.

The contact owns a 2014 Kia Soul. The contact stated she noticed that the driver’s side brake light bulb was inoperable. The bulb was replaced; however, the failure recurred several times. The vehicle was taken to the dealer to be diagnosed; however, no failure was found. The manufacturer was not contacted. The failure mileage was approximately 40,000.

The contact owns a 2014 Kia Soul. The contact stated that while driving at 40 MPH, the vehicle lost motive power and stalled without warning. The vehicle was towed to the residence and then to her place of business where she discovered that her vehicle was included in NHTSA Campaign Number: 20V750000 (Engine). The contact called the dealer and was informed that the recall repair would not be honored due to a lack of proper maintenance. The contact disputed the claim and was referred to the manufacturer. The manufacturer agreed with the dealer and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 108,000.

On July 6, 2022 while in route to Virginia Beach with 4 of my younger siblings for a camping trip, my meticulously maintained 2014 SOUL suddenly lost power and the check engine light began flashing. Unsure what to do I pulled to the side of I-64 and called my father. He instructed me to drive to the nearest exit and call a tow truck, which I did. I had the SOUL towed to the nearest KIA dealership which was Williamsburg Chrysler - Jeep - Dodge - Kia. My parents in the meantime drove from nearly 3 hours away in two vehicles to leave one for us, while they drove back in the other. We drove back again today, July 11th, to pick my SOUL up and get a clearer explanation of what was precisely wrong. It was explained to us that the Knock Sensor Detection System related to a former recall had activated Diagnostic Trouble Code P1326 (as described in the KIA TSB 2002B for 2014-2016 MY Soul (PS) w/Nu 2.0L GDI). To the point, Service Advisor Canon Hughes told me a motor replacement was needed, yet KIA would not cover it because it failed a specific diagnostic test. Note this SOUL has been in our family since its beginning. It was originally owned by my grandmother who bought it new at a KIA dealership in Jacksonville, Florida. It then passed to me upon her death in 2018. I have since regularly serviced the SOUL and have kept a log of regular oil and filter changes. It has proved reliable until its recent sudden malfunction. Disappointed with the lack of concern shown by KIA through its representative dealer, we proceeded to drive the car home after Canon Hughes said it could be driven, which I did with my dad following behind. On the way home we stopped by another KIA dealership closer to home for a second opinion Safford KIA of Fredericksburg. We spoke with Service Director Tony Di Cino. Our disappointment with KIA only increased when Tony refused to perform a second diagnostic test with me agreeing to pay for it... ***See attachment for full account

When braking, the car tends to push forward resulting in a hard brake. I’m unable to use Apps like “DRIVEWISE “. It records as a “ HARD BRAKE “, I have to start braking way in advance to prevent such incident. This happens all the time.

The car was having an oil consumption issue so I took it to the dealer where they said it wasn’t considered excessive to them and said to get the PCV valve replaced which I had them do. Then the car went into “limp home” mode while on the highway and began displaying a check engine light intermittently with a PO420 code. Took it to the dealer and they said it needs a new catalytic converter. It had just had the catalytic converters recall performed and when I talked to the service manager about that he agreed and said it was a latent defect in the car and that Kia would goodwill repair the catalytic converter. Kia denied doing that and continued to deny it even after I appealed several times. The car still has an oil consumption problem, still intermittently displays the PO420 error and has a check engine light on and last I talked to the dealer they said now the car needs an entirely new engine.

The contact owns a 2014 Kia Soul. The contact stated while at a traffic light, the vehicle stalled. The contact was able to restart the vehicle however while driving, the engine was knocking. The contact continued driving to her residence. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had failed and needed to be replaced. The contact became aware that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was notified of the failure and referred the contact to the dealer for the recall repair. The dealer was contacted and informed the contact that they would not complete the recall repair as the previous owner of the vehicle failed to complete an unknown service campaign. The contact notified the manufacturer who confirmed what the dealer had stated. The vehicle was not repaired. The failure mileage was approximately 77,523.

The contact owns a 2014 Kia Soul. The contact stated while her mother was driving 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic who associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the check engine warning light was illuminated and there was an abnormal amount of smoke coming from the exhaust pipe. Additionally, the contact stated that the engine was making an abnormal sound and there was a burning odor inside the vehicle while driving. The local dealer was contacted and diagnosed that the engine needed to be replaced; however, the dealer informed the contact they would not repair the vehicle under the recall as she failed to complete the Knock Sensor Detection System (KSDS) software update. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and left voicemail messages to the dealer. The failure mileage was approximately 201,000. Parts distribution disconnect.

The contact owns a 2014 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated and the vehicle jolted. The contact was able to continue driving however, the failure reoccurred increasingly. The vehicle was taken to an independent mechanic and the catalytic converter and the upstream O2 sensors were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 122,000.

Took car into Dean McCary Mobile, Al on June 13, 2020 for the two recall, engine and air bag Also problems with car, wouldn’t pick up speed over 60 miles, with rattling noise, I was putting extra oil in car, because it kept using lots of oil, They told me they did an inspection on engine, and air bag, also they told me under engine was fire red inspection done by Tech: James Allen

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that oil had to be added once every month. The contact then received notification of NHTSA Campaign Number: 20V750000 (Engine) and the vehicle was taken to the dealer to be inspected. The contact stated that a software update was performed. The contact stated that shortly after receiving the repair, while driving approximately 75 MPH, the vehicle suddenly shifted into LIMP Mode. The contact stated that the vehicle decelerated to 20 MPH. The vehicle was taken to the dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that due to the warranty limitations and recall repairs that were performed, the engine would not be replaced free of charge. The approximate failure mileage was 127,000.

I took my car to KIA to get its recall fixed and my engine started knocking before hand. They denied the recall stating that the recall is in place so they wouldn’t have to replace the engine, but the recall clearly states “DEPENDING ON THE EXTENT OF ANY DAMAGE, THE ENGINE MAY ALSO BE REPLACED” and isn’t specific about whether it’s replaced after the recall has been handled, which is what KIA is stating to me.

HIGH SAFETY HAZARD. Check engine light comes on continuously with code P050A. Have tried manufacturer recommended ECM update per service bulletin. All manufacturer updates have been done, authorized dealer repair says no fix. Unable to see other engine problems if check engine light is always on, and returns promptly after erasing. This problem is going to cost lives with other engine problems if not resolved.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The dealer informed the contact he failed to have an unknown software update completed. The manufacturer was not contacted. The approximate failure mileage was 77,720.

While driving on the highway, my car blew a puff of smoke, and I was no longer able to accelerate higher than 15 mph. I had to stop and get my vehicle towed to the local Kia Dealership because my vehicle was inoperable. The dealership told me that DTC P0420 was triggered and that I would need a catalytic converter replacement, exhaust flex pipe replacement, and a new drive belt. There is a recall (NHTSA Campaign Number: 19V120000) for the exact issue I experienced and my vehicle falls in the category of MY2012-MY2016 Kia Soul with a 1.6 liter engine, but the dealership is stating that my vehicle is not part of the recall population and it will cost $3,000 to fix this known issue. This is unacceptable and the recall population needs to be expanded.

The contact owns a 2014 Kia Soul. The contact stated while her husband was driving approximately 5 MPH, the vehicle stalled with abnormal sounds coming from the vehicle. The driver stated that several unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The dealer declined to service NHTSA Campaign Number: 20V750000 (Engine) due to the software update not being completed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 132,000.

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that oil was added every 2-3 days. The vehicle was taken to the dealer for the recall repair under NHTSA Campaign Number: 20V750000 (Engine) however, the dealer informed the contact that she had to pay a fee for the engine oil leaks inspection even though the recall remedy stated that the dealer would perform the inspection free for charge. Additionally, the contact stated that the engine was making abnormal ticking sounds indicating that the engine oil level was extremely low. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.

The check engine light is displayed showing that the catalytic converter is bad. Vehicle is losing engine oil. Have filled complaint with KIA. No assistance offered other than stating there are no recalls on the vehicle.

The engine burns an excessive amount of oil; I have to replace the oil in the car every month. If I drive from Kansas City to Oklahoma City, by the time I get to Oklahoma city, I have to replace 3 quarts of oil. This has been an ongoing issue since I purchased the car.

This car has experienced paint issues due to poor bonding of the primer. The paint is literally peeling off the car in sheets. It has been going on for the last 1.5 years , and Kia states that it is not their problem. I have worked patiently with them for almost a year as they have instructed me to go, and get paint estimates. After this was completed they then stated the case was determined “ No Goodwill”.As far as they were concerned ; they determined they were not going to pay to have the car painted.

I had went I. To Waukegan auto warehouse dealership and around Mar25-26 I went home in black 2014 Kia Soul and not even to months later my engine blown and they don’t wanna let me trade for something else that’s even in the same price and or let me have a curtsy car and I’m at the risk of losing my job if I can’t get back to driving around and it’s been ridiculous

I phoned your hotline today to report that I have been unable to get the dealership and the manufacturer to repair the SAFETY recall. She told me filing a complaint wouldn’t help me even though I kept telling her that I wanted to file a complaint. I asked to speak to someone else and she said because she was working remotely I could not speak with anyone else. So I saw I could file a complaint online, but that doesn’t seem accurate either. I am completely frustrated. My vehicle isn’t up to safety standards and I cannot get anyone including this agency to help me solve the problem. Thank you

BEEN LEAKING OIL AND THE ENGINE SHUTTING DOWN AND NOT STARTING AFTER THIS. I GET MY OIL CHAGED EVERY 3,000 MILES AND I HAVE TO KEEP A CHECK ON THE OIL AND ADD OIL EVERY COUPLE WEEKS DUE TO THE OIL LEAK. I NOTICED THAT OTHERS OWNERS HAVE HAD THIS PROBLEM WITH THE SAME MAKE AND MODEL OF THERE KIA SOULS AND HAD TO HAVE THERE ENGIE REPLACED.

For about a year now our Kia Soul has been shutting off at random times. There is no warning or sound that indicates a problem with the engine. While driving the engine may just shut off at any time. I started recording the engine to capture this and the last time it happened I was traveling down a busy road with my family going 65MPH and it just shut off. I had to shift the car into neutral and restart the engine. Since then we have stopped driving it accept for short distances close to home because it's not safe.

Soon after buying my car used in 4/2021, I took the car into a KIA dealership to have the check engine light evaluated and asked for the open recalls to be addressed also. They didn't check the codes before doing the recalls and said the recalls performed cleared the codes and the check engine light was no longer on. I then had my mechanic do a tune up of spark plugs and oil, lube and filter change. The car performed better but would randomly experience loss of power while on the highway or when accelerating from a stop as though it was chocking and ready to stall. The check engine light never came on during this time. I have had to keep a very close eye on the oil level this whole year and there has not been any signs of a leak . But I have had to add a quart or more of oil approximately every 500 miles plus have the regular oil and filter changes. Also installed a new PCV valve. I have put 11,500 miles on the vehicle in one year. Now one year later, I couldn't get the car to accelerate to highway speeds and yet no check engine light comes on. I took the car to another KIA dealer to have it diagnosed. The codes were showing misfires on multiple cylinders. And their diagnosis is that the catalytic converter and gaskets and O2 sensor need replaced plus the spark plugs need replaced because they are burnt. Also the fuel system needs serviced due to excessive carbon build up. I have researched the recalls on the 2014 Kia Soul and see that there is a NHTSA campaign:19V120000 that addresses this same issue but somehow my VIN is not included. I am not able to have these repairs made (nearly $4000) and this car is just an accident waiting to happen. Why is my VIN not included in this known issue that already has a recall associated with my make and model?

Vehicle's engine failed months after a recall was performed on it in October 2021 to "protect the engine from damage" while failing to reason why this was necessary. Upon my vehicle breaking down on April 1st, 2022, I had it taken to a repair shop that performed about $2,000 worth of work on the vehicle, not knowing that KIA had a known defect for code P1326 which was that the engine was defective and not that it was just a misfire as it is coded. My engine is similar to those of vehicles involved in class-actions and other NTHSA complaints around the same model year, THETA II engine, with similar problems with oil consumption issues and it failed at 99,800 miles. When I asked dealerships about the oil consumption earlier on in ownership, I was told it was when the oil was low, but not low enough to trigger a warning lamp. This is the same noise heard now when the engine runs. An increasing "ticking" as the engine increases in speed. The vehicle is available for inspection at KIA of Schaumburg who also advised me of the defects of this engine when they were able to receive it. Our safety was put at risk by the engine suddenly dropping speed abruptly without warning on busy roads and by inadequately warning of a defective engine. The problem has been reproduced successfully by both a KIA dealership and an independent shop, AAA of Skokie. It has been inspected by the manufacturer's representative. The warning lamps first appeared right after the vehicle lost power and went into "protection mode" and sharply dropped speed along a busy corridor. The vehicle failed a second time a day after receiving it from AAA Car Care Skokie from their initial work when turning onto a busy roadway, almost leading to a collision, with nowhere to immediately pull over. The vehicle's computer failed to immediately identify the misfiring until three separate turnovers and trips occurred.

The contact owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) at the dealer; however, the failure recurred with the check engine warning light illuminated. The contact stated that the vehicle was towed back to the dealer and diagnosed with cylinder #1 misfire and a compression level of 150. The dealer performed a fuel treatment and informed the contact that the spark plugs and engine needed to be replaced; however, the engine replacement was not covered under the warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000. The consumer stated the vehicle was taken into the dealer for a recall on the converter. The recall was not covered under warranty due to the vehicle being over 150k mileage.

I had my car “recall” checked out at a dealership. They preformed a software update but I have had problems ever since. I’ve replace the catalytic converter twice. Had to replace spark plugs after the dealership blew them all and only decided to fix one. I’ve had engine misfires and burning smells and have had those issues fixed multiple times. The car is not safe to drive. They won’t do anything because there’s no active recalls, but I am having these issues continuously. The engines either going to blow up or stall and someone including me is going to get hurt. Kia needs to be help responsible for this. I’ve had regular maintenance and oil changes my entire time owning the car. I shouldn’t be having to replace coil packs, ignition coils, spark plugs and catalytic converters every 4 months. My car is also burning oil like no other.

Complete engine failure at 120,000 miles. Engine will need replaced. Old engine will be sent back for core charge. The car went in for repairs at a local car repair shop. Kia dealership has done all the recalls on vehicle. No warning lights or noise prior to failure. Getting on the interstate and the vehicle started misfiring. Car went into limp mode and had to take the next exit to get to a safe spot to pull over. Got towed to local repair shop. They pulled the heads off and found gray gritty material sitting on the cylinders. There was also metal dust in oil.

The contact's sister-in-law owns a 2014 Kia Soul. The vehicle had previously been serviced under NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) and passed the catalytic converter test. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and would not accelerate above 25 MPH. The vehicle was taken to the dealer where it was diagnosed with catalytic converter failure. The dealer informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 125,000.

A loud bang was heard while driving approx. 35 MPH on a clear day. The vehicle lost all power, smoke started coming from the hood area and the cabin began to fill with smoke. Driver pulled over, opened the hood and discovered the entire engine compartment in was engulfed in flames. Passersby tried to extinguish the flame with fire extinguishers, but it kept reigniting. The fire department arrived and put out the flames. This could have been life threatening if the driver did not get out of the vehicle. Amica Insurance's claims processors and an independent forensic investigator engaged by Amica Insurance have concluded the engine fire was the result of catastrophic engine failure. The forensic investigator noticed an outward bump in the oil pan and indicated this was likely the result of a separation of crankshaft and or piston rod elements. The investigator indicated he sees about 10 of these engine fires each month. Kia's special unit that addresses their engine fire problem has been notified and are dragging their feet. We have not heard anything from them after filing a claim on or about 3/22/2022. There were no warning signs prior to this catastrophic failure event. Gauges and warning systems were all normal. The engine and the engine compartment are a complete loss. Other damage occurred as the fire department worked to extinguish the fire. The forensic investigator and Amica's claims processor have declared the car a total loss.

The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 60 mph when the vehicle's engine was making a grinding sound then it started making a winding noise as if it was revving up. The contact stated they noticed that something had dropped from underneath the hood of the vehicle. Smoke began to come from underneath the hood of the vehicle. The contact pulled over and used a fire extinguisher to put out the fire. The fire department arrived however the contact was unsure if a report was made. There were no injuries or medical attention needed. The vehicle was towed to the dealer who had not officially diagnosed the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the issue and a case was open regarding the matter. The approximate failure mileage was 96,000.

The contact owns a 2014 Kia Soul. The contact stated that the engine and oil warning lights illuminated. The vehicle then emitted smoke from the front-end and rear-end of the vehicle began to smoke. The vehicle then shut completely off. The contact had the vehicle towed. The dealer diagnosed that a rod edge shot through the engine causing the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 126,000. Vin is invalid.

Check engine light came on trouble code P050A

I recently had the engine related "recalls" done to my 2014 kia Soul car. The dealership made no mention of my bad engine noises on the service invoice or when he called me to come pick up the car that had "passed" the engine test and the ecu update. My faint engine noise is escalating greatly following the recall completion. After speaking a second time with the service advisor at Kia, he did admit the noise was present and said it was not my fault but, no coverage was available for me. My car was already over the extended warrantee mileage cap back when I received the initial recall notice so it seems I was always to be out of any engine repair coverage by Kia. I have a nice car in which I have overspent effort and money maintaining the engine better than the manufactures recommendations and it is basically junk now due to the engine prematurely breaking down. It sits in the street and I am without my car and I am far from alone as a Kia Soul owner. A car that is worth many thousands of dollars to me running is now worth only about $200. to the junk man. You can't find a good, affordable car to replace it with today. My question is: Why would the 2.0 Kia Soul owners not have the same, unlimited mileage warrantee on their engines which the other Kia and Hyundia owner's engines have received for these defective engines? I think it is criminal, literally stealing money from people by selling a defective item and not compensating the owners for that defect. this action also forces the customer to spend more money on another vehicle, way before the time it should be necessary to do so. I could have easily put 50-75K more miles on this Kia Soul car if it were not for the bad engine.

I am unaware of what is able to be inspected of the vehicle at this time due to the amount of damage. My own and other drivers’ safety was at risk when my car began smoking and eventually caught fire. Nothing has been reproduced, inspected, or confirmed by any manufacturer, dealer, or independent contractor. I had my car in park for 2 hours before I began my trip. When I started the car up in the parking lot, the engine ran for about 10 minutes before I left. Within 2 miles of driving, the check engine light came on and the engine started smoking. I pulled the car over as soon as I could do so safely, put the car in park, turned off the ignition, and evacuated the vehicle. Soon after, the car ignited into flames under the hood and I called 911. The fire department extinguished the fire and reported to me that it was an electrical fire.

Took my car in the dealership 3 months ago before I hit my 100K mark. The engine sounded like a Cummons diesel and the engine light kept going on and off. They did an oil change and kept my car for 3 days and were unable to diagnose the problem. I made sure the problem was documented by the dealer. Recently it started to sound the same and the light kept going on and off and I couldn't get into the dealership on my day off. So I went to a Jiffy Lube even though I still had some mileage before it was due. The guy there was very concerned and said my car was burning oil quite badly and there was an issue with the timing chain causing it and my car was at risk of seizing up. He recommended getting to the dealer as soon as possible. I took time from work the next day and fortunately the engine light was still on and they apparently diagnosed the problem without telling anything more than to expect a call from the manufacturer. That was on January 10th. It is now the 15th and I have not heard anything. I have never even been told when I take the car in for oil changes that I'm even low on oil and Jiffy Lube has been the only one to bring this to my attention. Prior to this the dealership has been the only one to do my oil changes and I was in one more time between when the problem started in February and now.

The contact owns a 2014 Kia Soul. The contact stated that while driving at approximately 55 MPH, an abnormal sound was heard coming from the front end of the vehicle. The contact stated that no warning lights were illuminated until the vehicle was stopped and at that time the check engine warning was illuminated. The vehicle was turned off for approximately 10 minutes and upon restarting the vehicle no issues occurred until about 10 minutes into the drive when the abnormal noise started again. The contact stated that the vehicle was inspected by an independent mechanic who stated the vehicle failure was engine-related. The independent mechanic also confirmed the vehicle was included in the NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and advised the contact to take it to the KIA dealer. The contact stated that the vehicle was taken to the dealer where the failure was diagnosed as the engine pistons. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a product improvement update needed to be completed. The contact stated that the manufacturer and the dealer informed him that the update could not be completed by the Kia dealer and no further assistance was offered. The approximate failure mileage was 142,111.

The contact owns a 2014 Kia Soul. The contact stated that he had received an unknown recall notification. The contact took the vehicle to the dealer and four unstated recall repairs were performed. Upon return of the vehicle, the contact stated that the vehicle would stall and hesitate upon depression of the accelerator pedal without warning. The contact then took the vehicle to an independent mechanic where the oil pump, oil sender, and air compressor were all replaced. Days after the repair, the check engine light appeared on the instrument panel. The independent mechanic diagnosed the vehicle with engine failure. The mechanic then called the dealer and he was informed that the vehicle was under warranty. The vehicle was towed to the dealer where it remained in their possession for a week; the dealer then informed the contact that the manufacturer would not cover the repair under warranty. The contact was provided an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Driving car at normal speed suddenly car would not accelerate. had severe loss of bower with no warning. engine stalled and would not start. towed to mechanic and was told engine needed to be replaced.