2015 Kia Soul Complaint Log

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle failed to accelerate above 20 MPH. The vehicle lost motive power and stalled. In addition, the contact stated that the vehicle was shaking abnormally. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight tapping sound, as the driver side window was open just a few inches. Since I had my mother whom is ailing with dementia and heart problems, I tried to remain calm and undisturbed by these issues. As soon as I arrived at the closest auto parts store that offered diagnostic readings (O'Reilys), I asked them to see what codes the vehicle was throwing. The codes were P0420 Catalyst System Efficiency Below Threshold (Bank 1) and P1326 Knock Signal Range/Performance. I have seen these codes listed as recalls for other 2015 Kia Souls, but for some reason my VIN is not listed amongst those. So how do I get this repaired?? This car is extremely important and sentimental to me, as it was the vehicle my son drove before he passed away at [XXX]. Please, please help me keep this Kia running. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Involved in wreck air bags did not deploy.

I believe that I am needing the Knock Sensor Detection System updated. I have called the dealer and they have stated that my VIN # does not have any recalls. I do have the MIL Malfunction Indicator Lamp currently on.

Vehicle Information: 2015 Kia Soul Issue Summary: My 2015 Kia Soul experienced a sudden engine failure while I was driving. The check engine light began flashing, and the vehicle went into limp mode, drastically reducing power and creating an immediate safety risk on the road. The dealership diagnosed the issue and found a knock sensor code (P1326), which confirmed the need for an engine replacement. This was especially alarming because the knock sensor had already been replaced during a previous service, as part of Kia’s known effort to address this widespread engine defect. Despite this, my extended warranty claim was denied by Kia due to a lack of full maintenance receipts. These records, along with my original sales contract, were stored in the glove compartment and stolen when the vehicle itself was stolen and later recovered — a theft tied to the well-documented vulnerability of this vehicle model, which is now the subject of a class action lawsuit. This complaint is now part of an open file with the Washington State Attorney General’s Office (File #[XXX]). From my research and the many comments I’ve received online, this is not an isolated issue — it appears Kia is denying a growing number of valid warranty claims in similar ways, despite clear evidence of engine failure tied to a known defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

Description of Incident: The engine has experienced a failure that causes oil to blow back from the engine, covering components both under and outside of the engine cover. This has resulted in oil accumulating on the exhaust and other hot components, creating a significant fire hazard. Safety Risks: This malfunction poses a serious risk to my safety and the safety of others, as the oil leakage could lead to a fire while driving. Additionally, the vehicle stalls at various speeds, which increases the risk of accidents or harm to other drivers and pedestrians. There is also a strong smell of oil inside the car, potentially indicating harmful fumes entering the cabin. Inspection Availability: The component/system causing the issue is available for inspection upon request. Reproduction and Confirmation of the Problem: The issue has been reproduced and confirmed by two SAE-certified mechanics. Inspection by Others: The vehicle has been inspected by two SAE-certified mechanics but not yet by the manufacturer, police, or insurance representatives. Warning Signs Prior to Failure: Warning signs included consistently losing oil even after a fresh oil change, smoke from under the hood, a strong oil smell inside the cabin, and the car stalling during operation. These symptoms have been ongoing and progressively worsening, with the vehicle now stalling more frequently.

Headlamp Multi-Function Switch Service Campaign Hazwewdiouse may cause colition or vision impairment. from ongoing traffic and or insufficient illumination While driving lights will flicker, causing drivers to high beam you, it does not matter if the high beams are on or not, the light will randomly flicker and turn off, very dangerous in southern and eastern areas, there is limited to no street/road Lights It has been noted that For some 2014 Kia Soul models, Kia issued a warranty extension and a service bulletin (SC330) to address intermittent flickering of the low/high beams. This is caused by wear on the contact points inside the multi-function switch, which controls the headlights and turn signals. Kia has extended the warranty on this specific component from 5 years/60,000 miles to 15 years/unlimited mileage from the date of the vehicle's first service. If your headlights are flickering, you can have a Kia dealer diagnose and replace the switch at no cost to you under this warranty extension. This malfunction is not just happening to the specific year, Component: Headlamp Multi-Function Switch Problem Description: The vehicle's headlights and/or high beams intermittently flicker and turn off while driving. This is a severe safety hazard, as it causes momentary vision impairment and can lead to a collision. Hazardous Condition: The flickering and sudden deactivation of the headlights cause temporary blindness for the driver and can lead to a loss of control or a collision. The erratic light behavior causes a "high-beam" effect on oncoming traffic, causing other drivers to react by flashing their high beams in an unprovoked manner. This issue is extremely dangerous in areas with limited or no streetlights, where visibility is already compromised. History: I have experienced this issue on multiple occasions. I am aware that Kia has issued a service campaign (SC330) for certain Kia Soul models regarding this issue, but my vehicle is not included in

The engine system in my 2025 Kia Soul malfunctioned, as indicated by the activation of the P1326 warning light. This diagnostic code typically signals serious engine issues, such as potential rod-bearing damage. Despite this warning, the authorized dealership, Jim Bone Kia of Santa Rosa, only replaced the knock sensor after I asked to conduct a Bearing Clearance Test (BCT), which they claimed passed. However, prior inspections had revealed metal debris in the oil, which strongly suggests internal engine damage. The failure to conduct a thorough investigation into the potential engine damage poses a significant safety risk, as the vehicle could experience a catastrophic engine failure while in operation. Such an event could endanger my safety and the safety of others on the road. The dealership has not reproduced or confirmed additional issues related to the P1326 code, claiming they require further symptoms (e.g., audible engine noise or a repeat warning) to proceed with deeper diagnostics. This approach delays necessary repairs and leaves unresolved safety concerns. Additionally, the vehicle’s catalytic converter was initially denied warranty coverage, despite being included under an extended recall. This created confusion and delayed essential repairs. The P1326 warning light appeared before service, and the knock sensor was replaced, but no further proactive measures were taken to address the root cause. The vehicle remains at risk of more severe engine damage and safety hazards.

We bought Kia Soul in July of '23 from a dealership. We had no knowledge of a recall on this vehicle from the dealer. Although it was sold to us, and assumed it was in good working order. In December of 2023, the engine/electrical system had an issue. The car was smoking, the battery was changed and it seemed to be mostly solved, although here was smoke coming from the oil area. At no point were we told that there was a recall on this vehicle or sent communications saying so. This was fixed at an independent garage - not Kia, and again we had no idea that there was a recall on this vehicles engine. We received a "Important safety recall" notification around Nov. 1st, 2024 about a problem that needed attention. Using the QR at the bottom to try to schedule the recall, there was not availability at our local dealership until late January to have this remedied. On Nov. 28, 2024, the car started having issues again. The oil light flickered on late on Nov. 27th and then by the 28th the car was unusable/undrivable and we had to have the car towed to the dealership. It was then we realized this may have to do with the recall notification that we received. We told the dealership this so they could see if this issue is part of the recall. The dealership AND Kia Customer Service then told us that the engine issues are not covered under the "extended warranty" because the recall work had not been preformed. I have to stress again A) no availability to do the recall, and B) We're the second owners of this car and were JUST made aware of the issues. The dealership we bought it from did not make us aware of a recall, nor did the places we've had it serviced for problems last year and when getting oil changes. This is UNACCEPTABLE. The repair cost is not covered, and we were told that the engine will cost $8000 to replace. The recall notice specifically says "Kia will Inspect, test, and if necessary repair or replace the engine." Kia should be responsible for this.

November 26, 2024 Dear NHTSA, I am writing to report a serious safety concern regarding my 2015 Kia Soul. On [XXX], I was involved in a severe car accident. Despite the significant impact, the airbag system failed to deploy. I have attached photos of the vehicle damage for your reference. This incident is particularly alarming as the vehicle had recently been serviced for recalls at Phil Smith Kia (4250 N Federal Hwy, Lighthouse Point, FL 33064). The failure of the airbag system to deploy raises serious concerns about the safety and quality control of Kia vehicles. I urge the NHTSA to investigate this incident thoroughly and take appropriate action to ensure the safety of all Kia vehicle owners. Thank you for your immediate attention to this matter. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The contact noticed a knocking sound coming from the engine. The vehicle was able to restart however the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the Catalytic Overheating Protection Engine Control Unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and a case was opened. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 96,643.

I was driving about 50mph when my car suddenly stopped accelerating. I rolled down the hill a little before I hit the brake and put the car in park right in the middle of the street in traffic

The contact owns a 2015 Kia Soul. The contact stated that the front passenger’s seat belt failed to latch and lock securely. The rear middle seat belt was difficult to close. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the oxygen sensor and catalytic converter were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted, and informed the contact that a diagnostic test was needed. The failure mileage was 104,000.

The contact owns a 2015 Kia Soul. The contact stated that the check engine warning light was illuminated intermittently. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and the Catalytic Overheating Protection Engine Control Unit logic was updated to prevent overheating of the catalytic converter. After the recall repair was completed, the failure persisted. The contact took the vehicle to a certified mechanic, who diagnosed that the catalytic converter needed to be cleaned. The vehicle was not repaired. The check engine warning light remained constantly illuminated. The manufacturer was not informed of the failure. The failure mileage was 115,000.

purchased vehicle on 10/12/2024 was driving it home the car started knocking, and loosing acceleration on freeway. the car was smelling of very volatile gas fumes. i put some gas in car for the trip home . drove about 15-18 miles had to pullover into the v shape of the merging section of a on ramp,. could not make it to the emergency lane on the freeway. used family members road side assistance to get car home, took it to the kia dealer (car pros moreno valley) towed to them because they said had to get a appt,. which they set up for today 10/25/2024. the intake person was letting us know it was just a update as if the fuel leak and oil leak was not a part of the recall and it would cost us 9000-13,000 to fix the engine plus the diagnosis of 240.00 getting the run around already for a dangerous situation. the car has caught fire for other owners, of the same year and make. the customer care person stated to me it is just a oil pan leak, as if the car is safe and anything else is our problem. the car reeks of fumes and could not be safe to drive. they were questioning us about the recall as to why it was not done? we told him we were not the owners we dont know if they got the notices? no, unknown only owned the car 0n 10/12/24 for 30 minutes before this started warning lights appeared on dash after knocking and acceleration went out. car was towed and left at kia dealer today. he was talking to us as if it was our fault the car was dangerous and could blow up while driving!!!

The contact owns a 2015 Kia Soul. The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine. The vehicle was driven to an independent mechanic and was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The manufacturer was not notified of the failure. The failure mileage was 150,000.

Incredibly high oil consumption. Spending so much money on keeping oil in it.

White paint is peeling off roof and back hatch. Had been washing car at automatic car wash and noticed edges were all chipping. Stopped wash in car as afraid it would get worse. Just hand washed the roof and now the whole roof is peeling chipping. This has been occurring for over a year. When I bought the car there was a spot on the hood without paint. They repaired it. Didn’t realize the whole car would get like that.

The car has consistently burned oil, and I’ve had several engine-related repairs: 09/2022: Camshaft replaced. The check engine light came on again, but I was told the camshaft was fine and that the car just needed an oil change. 04/2023: Check engine light came on, AutoZone diagnostic code P0011. 06/2023: Check engine light on again, AutoZone diagnostic code P0011. 09/2023: Check engine light on again AutoZone diagnostic code P0011. 06/2024: Check engine light came on AutoZone diagnostic code P0014. 07/2024: check engine light on-taken to Firestone Auto for an oil change 07/2024: check engine light on- car to Christian Brothers Automotive, where the camshaft and timing chain belt were replaced. Documented a knocking sound in the vehicle. 09/30/2024: Vehicle shook violently on the highway, sputtering as if the engine would fail. Check engine light came on after car began to shake. 10/2024: We Care Auto diagnosed the car. I was told the engine needs replacement due to misfires, low compression, and no oil in cylinders 2 and 3. Safford Kia Brown of Manassas recommended replacing the ignition coil, spark plugs, and conducting a fuel induction service, diagnostic, and synthetic oil change. Given the car’s engine history, I don’t believe this will resolve the root problem, and it’s likely the car will need more repairs soon. Driving under these conditions compromises my safety and the safety of others, increasing the likelihood of a life-threatening situation. Per Motor and Wheel and Fast Company, the December 2020 recall addressed engine issues and fire risks in Kia Souls from 2014-2016. Owners reported hearing knocking noises before their engines failed or caught fire while driving. Some saw smoke before safely stopping, highlighting the dangers of unnoticed warnings. CarMax's warranty acknowledges the issue and is willing to authorize repairs, so I would like to know why Kia will not honor this as well. I ask Kia to reconsider and investigate further.

Got off of hwy traveling at 70 mph came to stoplight. Vehicle stalled. Noticed smoke, then flames. Within 2 minutes the entire engine compartment was engulfed in flames

P0420 code indicated during emissions test. Vehicle shut off after stopping and acceleration after stopping. Hesitates when trying to restart Vehicle. Contact kia manufacturer about engine and P0420 code, however no help was given.

See attached document for complaint.

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the high-beam headlights and turn signals were not working as needed. The contact stated that the local dealer was contacted and confirmed that the vehicle was not under recall. The vehicle was not repaired. Upon further investigation, the contact related the failure with Technical Service Bulletin: ELE093 (Headlamp Bulb Connector Replacement); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

I am experiencing multiple safety and performance issues with my 2015 Kia Soul: 1.Vibration at Idle: Significant vibration when the vehicle is idling at a red light. Possible causes include worn engine mounts, faulty spark plugs or ignition coils, issues with the idle control valve or throttle body, or vacuum leaks. 2.Electrical Issues: • Codes: B111216 (Ignition Voltage Low), B17672F (OCS Algorithm Cut Off), B251100 (Head Lamp High LH SCG), B251300 (Head Lamp Low LH SCG) • Symptoms include low battery voltage warnings and short circuits in the headlamp circuits. Possible causes might be a failing battery or alternator, or damaged electrical wiring. 3. Emission System Problems: • Codes: P0455 (Evaporative Emission System Leak Detected), P0420 (Catalyst System Efficiency Below Threshold) • Symptoms: Check engine light related to emission control systems. Potential causes include a loose or damaged gas cap, cracked EVAP hoses, faulty purge or vent valves, and failing catalytic converter or oxygen sensors. 4. Airbag System Issues: • Codes: B151100 (Buckle Switch Driver Open or Short to Battery), B110200 (Battery Voltage Low), B149000 (OCS Defect) • Symptoms: Warning lights related to the airbag system. Possible causes include faulty seat belt buckle switches, low battery voltage, or issues within the Occupant Classification System. 5. TPMS Issues: • Codes: C1314 (Sensor 3 Radio Frequency Channel Failure), C1662 (Auto Learning Failure) • Symptoms: TPMS warnings and inability to correctly monitor tire pressure. Possible causes are sensor failures or calibration issues. Despite regular maintenance, these issues persist and affect the safety and drivability of my vehicle. I request an investigation into these problems to determine if they are common in this model and if there are any recalls or service bulletins that address them. Thank you for your attention to this matter.

It started in September 2022 when my Kia soul started spuddering and slowing down quickly while driving on the interstate. Drove it on limp to the closest mechanic shop. They recommended a complete engine replacement, which would cost more than the vehicle was worth. Had it towed to a Kia dealership for their diagnosis. They came back and said it was a clogged catalytic converter. Replacing it fixed the car. Now to June 2024 and car slowed down drastically while on the highway, with my wife and newborn child in the car. I had it towed to Kia again and they diagnosed it as a total engine failure with a clogged catalytic converter again (catalytic converter only lasted 1.5 years!). Again, the replacement cost is more than the value of the car. I think they knew of the issue in 2022 or failed to diagnose the actual problem and put my family at risk.

Having acceleration problems with the Kia and catalytic converter. I had contacted the Kia dealer but can't be seen till August but I need vehicle to go to work plus have dr appointments and can't drive the car feel like it's gonna die on me how can I get this problem recall done sooner as I need my car

The contact owns a 2015 Kia Soul. The contact stated while driving 55 MPH, the vehicle inadvertently went into LIMP Mode. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 104,000.

The contact owns a 2015 Kia Soul. The contact stated while operating the vehicle, the driver's side headlight became inoperable and while using the turn signal, the driver's side headlight would shut off. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 95,014.

Car burning oil every 1,000 miles or less causing catalytic converter to over heat, which could cause fire. Wiring harness on driver side shorting lights out which could cause a fire. Vehicle can be ready for inspection at anytime. Have been calling dealer about it since 2019 said recall was fixed but wasn’t done properly. Electrical issues started around 01/15/2024.

the vehicle would not accelerate. I was doing about 40 on the highway when I got off. The vehicle at no time was hot or had any leaks; it was checked by me as well as a man at the gas station. I proceed home as I approach my place; about 3 minutes in, I parked, then the vehicle started knocking, the engine light came on, and all the engine oil spilled. I took a picture of the oil leak on that day on or about 6/2. Kia's engines for Souls 2015-2016 have had engine recalls. My safety was at risk. Kia had the vehicle in April, and an inspection by their mechanics failed to note engine issues.

My vehicle is burning oil, not leaking but burning oil. I’m having to put oil in it every 3-4 days. Also ever since they did a recall on the catalytic converter my check engine light has been on. When I’ve taken it to see the code it comes back my catalytic converter. I’m unable to drive my car.

2015 Kia Soul Intermittent headlight Flashing at random Months ago the KIA dealership could not replicate. Contacted KIA-Customer-Care and they cared less. I have a car I am afraid to drive at night or in heavy rain. Youtube movie of problem at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown . Engine or fuel mishap Car caught on fire as I was driving down the hwy with my 3 kids

NHTSA Recall:19V120 The ESC light went on during high winds and stayed on. The car stuttered going up hill @40+ mph, so I looked for any outstanding recalls and decided to take it into LutherKia Bloomington. There were other recalls I was unaware of that I checked boxes to fix. They examined my vehicle and told me that my Catalytic Converter was plugged/melted and needed to be replaced. That isn't related to ESC as far as I'm aware, also I asked -why- it plugged and they were unwilling/able to determine. Other mechanics online told me that it is crucial to determine the root cause of why it plugged/melted and fix it. I looked closer at the recalls and pointed out that the various outstanding recalls called for engine tests, none of which they did. I then noticed that recall #19V120 directly mentioned catalytic converter damage. LutherKia refused to check the engine, even though the other recalls stated they would. I called [XXX] and Luther refuse to do anything except update computer codes since KIA will not pay for it. The KIA's catalytic converter is damaged and very possibly engine damage as well, but they refuse to check since they said KIA wont cover labor costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2015 Kia Soul affected by recall SC200, which addresses engine compartment fires due to oil/fuel leaks and potential engine damage. My vehicle experienced engine halts at high speeds, and Peak Kia in Littleton, CO, discovered a leaking valve cover gasket and PCV valve. Despite these issues being relevant to the recall, Kia and the dealership refuse comprehensive testing or repairs under the recall. The dealership initially suggested engine replacement but later claimed only a Knock Sensor Detection System (KSDS) update and lockup test were required. They refuse to conduct oil analysis, leak-down tests, or endoscopic inspections to rule out systemic issues or internal engine damage. The vehicle has been with the dealership for five weeks. Kia's customer service, including a case manager named Courtney, promised to review the case but failed to follow up. The District Parts & Services manager, Jacob, instructed the dealership to close my request without further testing and refuses to open a validation case or respond to emails. Kia Customer Support has promised callbacks for three weeks but has not returned them. The dealership is attempting to charge for an inspection fee and repeat systemic repairs despite these being likely covered under the recall. They have not addressed relevant Technical Service Bulletins (TSBs) ENG222 and FUE053, which provide guidance for diagnosing and repairing oil consumption and leak issues. I believe Kia and the dealership are not complying with the full scope of the SC200 recall, which mandates comprehensive inspections and repairs for any oil leaks. They are using circular logic to avoid performing necessary tests and repairs, potentially putting my safety at risk and leaving me vulnerable to future engine failure. I request NHTSA's intervention to ensure Kia and the dealership comply with the recall requirements, perform all necessary testing and repairs, and address the potential systemic issues with my vehicle's engine.

AIRBAGS DID NOT DEPLOY. At 4-way intersection w/ traffic light other driver going northbound blew through their red light (maybe on phone or other distraction) at what seemed like a high speed. I was driving westbound at about 30/35mph with a clear green light. Was able to avoid getting t-boned in my door, but couldn't avoid t-boning other car's passenger door (older 2 door F150). My insurance company going to total my car (see pics). My airbags didn't deploy. Friends/relatives have told me their air bags went off in crashes at lower speeds. I hit my head on the left side frame and my head is still sore. The seat belt pretensioner system did work as designed as passenger in my car and I are both sore w / bruises on collar bone, chest, and hip where seat belt clips in so we know it worked. But lots of other bruises/soreness. Air Bags seem defective.

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking and ticking sound coming from the engine. The contact stated that while slowing down to come to a stop, the engine sounded very weak, as if the vehicle was going to shut off. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine was consuming an excessive amount of engine oil, and that the catalytic convertor, knock sensor, and the exhaust gasket were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,725.

My catalytic converter failed just under 4 years after getting the SC176 recall done in July 2020. I believe it's possible there was a step missed in the replacement of my catalytic converter related to the recall, specifically the Catalytic Overheating Protection Engine Control Unit logic that may have caused the converter to fail. I do not detect that on the attached receipt from the repair that was done for the recall. Although there were no safety issues that happened, after reading the recall and what can happen as a result of the catalytic converter failing, I am concerned for my safety if I drive it any longer in that condition. The problem has been diagnosed by my local Kia dealership on Friday 4/19/24 and that is where the car is presently. I have attached the inspection report and the cost to fix it. The vehicle has not been inspected by anyone other the Kia dealership. There was a ticking sound when I accelerated that wasn't there before on 4/3. The service engine light came on Thursday 4/4 when I was getting my routine oil changed. I changed the PCV valve and the light went off until approximately 4/17 and then I called the dealership to schedule bringing it in for the diagnosis which was 4/19. This is the only information I have at this time. Any help you can provide will be greatly appreciated.

The contact owns a 2015 Kia Soul. The contact stated that while driving at approximately 25 MPH, the check engine warning light illuminated, and the vehicle made an abnormal clicking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with a catalytic converter failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,965.

On April 11, 2024, customer's check engine light came on on his 2015 Kia Soul. It was clear, dry, and fair temperature day. Owner was returning home from a routine trip from work on an outer road to a highway. The next day the vehicle was taken to Firestone Auto Service which ran a diagnostic report and found that the catalytic convertor was the issue (SEE FIRESTONE UPLOAD). Firestone recommended vehicle be taken back to original dealer to address the issue since there was a recall. Records show that the dealership addressed the February 2019 catalytic recall on 5/2/2019 (SEE KIA DOC UPLOAD). KIA Customer Service told owner that KIA is not liable to address the catalytic converter problem under warranty (free) because they had already closed out the recall on this particular vehicle on 5/2/2019. CUSTOMER COMPLAINT: Kia should be liable to fix the catalytic converter problem at no charge to the owner because the recall service done has failed to prevent the overheating of the catalytic converter. The KIA Soul had only 75,822 miles on it when this issue was discovered.

The contact owns a 2015 Kia Soul. The contact was notified of NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the vehicle experienced a failure related to the recall. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with catalytic converter failure and recommended that the vehicle was taken to the dealer. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,822.

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while driving at an undisclosed speed and after parking the vehicle, the contact detected an abnormally strong burning odor. The check engine warning light was illuminated. The vehicle was taken to the dealer, who inspected the engine compartment for fuel and engine oil leaks and performed an engine test according to the recall remedy. The contact was informed that the vehicle had passed inspection and no repairs, including the engine replacement, were necessary. Additionally, the contact was informed that the strong burning odor would subside on its own. The failure recurred. The dealer was made aware of the failure but provided no assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

On April 11,2024, I attempted to drive my Soul EV out of the parking lot of my place of employment going less than one block only to have the power severely limited (from a speed of 40mph to 15mph on a busy road at rush hour). I was able to safely get myself to a parking lot and placed the car in park. I noticed both the triangle with the exclamation mark and EV in the center plus the turtle lights illuminated on the dashboard. I searched those lights and discovered there was an immediate warning about the EV battery and a failure within the battery plus a problem with the temperature of the battery cooling system. I turned the car off, placed it in park and attempted to drive again within the parking lot only to have the same scenario repeated. I was informed by the Kia Service Center that "Kia engineers are aware of this problem but there's no solutions. This is the THIRD time I have received a notice that the EV battery may malfunction or ignite and cause a fire. This car just had a battery recalled due to a malfunction as I had the car stop suddenly on a 3 lane highway. I waited months to get a replaced battery, then I got a recall notice but my battery had been replaced but I had to have some "wiring harness" repaired with the computer upgrade. Now suddenly the car stopped and showed a warning light about the temperature of the motor is too high. The service advisor acknowledged the car is unsafe to drive and has been unsafe.

I recieved a recall notice for my 2015 kia soul via mail earlier this year and made an appointment to have the recall maintenance addressed at the local dealership as directed. After a month and a half the maintenance was completed including a successful pass engine test. Shortly after departing the car had issues accelerating and the check engine light began flashing. I immediately took it back to them. After approx two hours of them working on it more sent me on my way. Again the acceleration issues (limp home mode) and flashing check engine light. To complicate things I had an IID from an OWI two years ago so at this point they require me to be there with the car as they cannot work on it without me. After having to repeatedly take time off work to be there for 6 or 7 "videos" i have the thing removed as I've already lost my 2nd job at this point and cant afford to lose the main one while this is slowly playing out. It has now been over three weeks since KIA has messed up this vehicle and there is no resolution in site. They have yet to really define what is now wrong with the many tests and videos they have sent into coporate or own the issue and have yet to provide any timeframe for resolution. Meanwhile I cant take it to anyone else until they decide if they are fixing it as they SHOULD be as i did not stretegically plan for my engine to fail the day they did the recall maintenance after waiting 1.5 months to even get in. The vehicle should have been towed to their lot and not driven repeatedly on a check engine light blinking as they were having me do however i would be up to thousands of dollars in tows with no guarantee of reimbursement up to 90 days of the "resolution" which we have yet to have any timeframe for. I have called corporate and now it seems the line puts you on silent hold for 12-15 min and disconnects you without ever talking to a human. I have brought this up with the BBB and local attorney general office as well.

The exact issue with the catalytic converter you have in the 1.6 engines my neighbor has it too. You should be replacing these not charging 2500 for repairs.

I have had 5 oem and dealership installed catalytic converters fail within 3 years now. The car has had engine failure resulting in the engine being replaced for connecting rod failure (2021).

The Kia Soul 2015 model has been under scrutiny due to safety concerns, particularly regarding engine failures that could potentially lead to accidents. This report aims to address a recent incident involving a Kia Soul 2015 experiencing engine failure, putting a family at risk. Incident Description: On [03/15/24], a Kia Soul 2015 experienced a sudden engine failure while being driven with my family onboard, including the my wife and two children. The incident occurred shortly after maintenance was performed by Lokey Kia Clearwater. The sudden engine failure resulted in the vehicle coming to a stop in the middle of the road, posing a significant safety risk to the occupants and other road users. Engine shutdowns while in motion can lead to loss of control over the vehicle, potentially causing accidents, injuries, or even fatalities. In this case, the driver, my wife, and two children were exposed to the danger of being stranded on a busy road, increasing the risk of a deadly accident. The investigation into the engine failure revealed several potential causes, including Mechanical Failure: The engine may have experienced a critical mechanical failure, possibly due to poor maintenance or manufacturing defects. Electrical Malfunction: Electrical issues within the engine control system could have triggered an automatic shutdown, leading to the engine failure. Previous Maintenance: The maintenance performed by Lokey Kia Clearwater could have been inadequate or incorrectly executed, leading to unforeseen complications with the engine.

Car stalling on highway and blowing smoke out of the exhaust. No warning lamps or messages. Mechanic thinks it’s the catalytic converter.

The Kia experienced acceleration issues and would randomly turn off while driving. A mechanic inspected and recalibrate the knock sensor. Almost immediately the car began to use excessive amounts of oil, a quart a week average, had a knock and started having acceleration issues. The Kia dealership stated that severe engine scoring had occurred likely caused by the catalytic converter. The problems began and lead to engine failure within several weeks. From March to end of May

The contact owns a 2015 Kia Soul. The contact stated that the vehicle began decelerating and vibrating while driving at approximately 40-45 MPH. When attempting to accelerate forward and switch lanes, the vehicle would hesitate to respond as the check engine warning light illuminated. The vehicle began overheating causing smoke to come from underneath the hood of the vehicle. The vehicle stalled in the middle of the road. The contact waited until the smoke dissipated and the vehicle cooled down before moving the vehicle to the side of the road. There were no injuries sustained. A police report was not filed. The vehicle was towed to the contacts residence and the following day it was towed to a dealer where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic who replaced the catalytic converter and diagnosed that the engine needed to be replaced. The vehicle was not repaired and was towed back to the same dealer. The manufacturer was made aware of the failure. The failure mileage was 133,000.