2020 Kia Soul Complaint Log

I WAS DRIVING THE VEHICLE WITH LESS THAN 3,000 MILES ON IT. I WAS ON A CITY STREET ABOUT TO GO ON HIGHWAY RAMP. I STOPPED AT A RED LIGHT AND AS USUAL ISG (IDLE STOP AND GO) FEATURE SHUT DOWN THE ENGINE, BUT WHEN THE LIGHT TURNED GREEN AND I MOVED MY FOOT OFF THE BREAK, THE CAR DID NOT START AGAIN, INSTEAD THERE WAS AN ENGINE LIGHT AND BATTERY AND OIL LIGHTS THAT WENT ON. THERE WERE CARS BEHIND ME. THANKFULLY, SINCE I WAS ON A HILL I WAS ABLE TO STEER THE CAR TOWARDS THE CURB ALLOWING THE CARS BEHIND ME TO PASS. AFTER THAT I USED MY CAR KEY TO COMPLETELY TURN OFF AND THEN TURN ON THE CAR, AT WHICH POINT THE ENGINE STARTED AGAIN. IN THE PAST I HAVEN'T HAD PROBLEMS WITH THIS ISG (IDLE STOP AND GO) FEATURE, BUT NOW I'M WORRIED THAT THIS CAN HAPPEN ON A HIGHWAY OR IF I CANNOT START THE CAR WITH MY KEY.

TRANSMISSION FAILED WHILE DRIVING ON HIGHWAY CREATING A POTENTIALLY VERY DANGEROUS SITUATION. AS I WAS DRIVING ON THE HIGHWAY, I NOTICED THE ENGINE REVVING UP FOR NO APPARENT REASON. AT FIRST I THOUGHT THAT PERHAPS THE TIRES WERE SPINNING ON BLACK ICE OR A FROZEN FROST ON THE PAVEMENT. NOPE, IT CONTINUED TO HAPPEN ON VERY DRY SECTIONS OF THE HIGHWAY. MAYBE IT WAS THE CRUISE CONTROL CAUSING THE ENGINE TO SURGE. NOPE, IT CONTINUED TO HAPPEN AFTER TURNING IT OFF. THE CAR BEGAN SLOWING ON A LONG UPHILL GRADE EVEN THOUGH THE ENGINE WAS STILL RUNNING. AN ERROR MESSAGE STATING "A PROBLEM HAS BEEN DETECTED WITH THE TRANSMISSION CONTROL UNIT" WAS DISPLAYED. I PULLED INTO THE EMERGENCY LANE AND DISCOVERED THAT THE TRANSMISSION WOULD NO LONGER ENGAGE INTO ANY GEAR - REVERSE, DRIVE, OR MANUAL SHIFT MODE GEARS 1, 2, 3, AND 4 - NOTHING. I TURNED THE CAR OFF AND RESTARTED IT. SAME RESULTS. AFTER 30 MINUTES OF DOING THIS, THE TRANSMISSION ENGAGED INTO AN UNDER-POWERED GEAR AND I WAS ABLE TO SLOWLY DRIVE IN THE EMERGENCY LANE A MILE TO THE NEXT EXIT. IT HAD A LIGHTED INTERSECTION AT THE END OF IT AND I HAD TO COME TO A STOP. WHEN IT TURNED GREEN, THE TRANSMISSION FAILED TO ENGAGE AGAIN. I ENDED UP BLOCKING THE RAMP AS I SAT THERE FOR AN HOUR TRYING TO GET THE CAR MOBILE AGAIN. I WAS AFRAID THAT I WAS GOING TO GET REAR-ENDED. EVENTUALLY IT RE-ENGAGED AND I WAS ABLE TO DRIVE THE CAR TO A SAFE PARKING AREA OUT OF TRAFFIC AND WAIT FOR A TOW TRUCK. KIA IS GOING TO REPLACE THE TRANSMISSION BUT I WILL NOT TRUST THE RELIABILITY OF IT ONCE I HAVE THE VEHICLE BACK. I'M VERY WORRIED THAT IT WILL HAPPEN AGAIN AND FEEL THAT THIS VEHICLE IS NOW VERY UNSAFE. WHAT WOULD HAPPEN IF IT FAILED AGAIN LATE AT NIGHT IN AN UNPOPULATED AREA WITH NO CELL SERVICE DURING A BLIZZARD AND MY WIFE WAS DRIVING? THIS IS CREATING A POTENTIALLY EXTREMELY DANGEROUS SITUATION AND A RECALL SHOULD BE MANDATED.

AT 8960 MILES STEERING INDICATOR DASH LIGHT CAME ON. DEALERSHIP DETERMINED IT WAS A BAD STEERING WHEEL ASSEMBLY. DUE TO THE CORONA VIRUS PART TOOK 2 1/2 WEEKS TO GET TO THE DEALERSHIP.

JUST PRIOR TO CHRISTMAS OF 2020 WAS THE FIRST TIME MY TRANSMISSION WENT OUT. THE CAR WAS NOT EVEN A YEAR OUT FROM PURCHASE AND HAD LESS THAN 15,000 MILES ON IT. THEY TOLD ME THAT 'THERE'S A BAD ONE NOW AND THEN'. THEY SAID THEY HAD FIXED IT. TODAY WHILE DRIVING ON THE HIGHWAY THE RPM STARTED FLUCTUATING AND SURGING EVEN WHEN I WASN'T PUSHING ON THE GAS. THE CAR THEN WOULD NOT SPEED UP WHEN I GAVE IT GAS TO KEEP UP WITH TRAFFIC FLOW. THE ENGINE WOULD REV UP BUT THE CAR WOULD NOT ACCELERATE AND CONTINUED TO SLOW. IT SLOWED SO MUCH THAT I WAS BARELY MOVING ON THE HIGHWAY. I COULD NOT CHANGE LANES BECAUSE I WAS IN THE FAR LANE AND IF I ATTEMPTED TO GET OVER I WOULD HAVE BEEN HIT BY THE CARS PASSING. THIS WAS DURING RUSH HOUR I'M A MAJOR CITY. LUCKILY THERE WAS AN EXIT TO THE LEFT I WAS ABLE TO STEER OFF TO GET OFF HIGHWAY. I ATTEMPTED TO GET OFF THE ROAD AND THE CAR COMPLETELY STOPPED ON THE EXIT RAMP IN THE MIDDLE OF TRAFFIC. I WAS STUCK AND COULDN'T MOVE OUT OF THE WAY. I HAD TO CALL LAW ENFORCEMENT WHO CLOSED THE RAMP LANE UNTIL I COULD BE TOWED. THIS IS THE SECOND TIME THE TRANSMISSION HAS GONE OUT IN MY 'NEW' CAR THAT I BOUGHT IN ORDER TO HAVE A MORE RELIABLE VEHICLE. I'M SERIOUSLY REGRETTING RID OF MY OLD VEHICLE. I SHOULD HAVE JUST FIXED IT. THIS HAS BEEN THE WORST PURCHASE OF MY LIFE. I HAVE BEEN SO AFRAID BOTH TIMES THIS CAR HAS BROKEN DOWN, BOTH TIMES ON THE HIGHWAY. THIS IS A SERIOUS SAFETY ISSUE THAT COULD GET SOMEONE KILLED.

THE TRANSMISSION HAS FAILED TWICE IN THIS 2020 KIA SOUL, ONCE AT 4K MILES AND AGAIN WITH A NEW TRANSMISSION AT 12K MILES. TWICE WITHIN 18 MONTHS. EACH TIME DRIVING ON I-10 EXPRESSWAY NEAR PENSACOLA, FLORIDA WHEN ENGINE STARTS DECELERATING AND CAN NOT ACCELERATE UNTIL THE POINT WHERE THE ENGINE STARTS WHINING AND THE CAR IS BASICALLY COASTING AT 10-15 MPH.

The contact owns a 2020 Kia Soul. The contact stated while driving 30 MPH and accelerating to 50 MPH, the vehicle began to make an abnormal sound. The contact stated no warning light was illuminated. The contact continued to drive to her residence. The contact stated she added 3 quarts of oil to the engine. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact took the vehicle to a second local dealer: Kia of Lincolnwood (6750 Lincoln Ave, Lincolnwood, IL 60712:(847) 581-7500) where an oil consumption test was completed however, the mechanic was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact then received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact called the local dealer: Kia of Lincolnwood and made them aware of the letter. The dealer declined to service the vehicle. The contact stated she continued to experience the failure and added another less than a quart of oil. The contact called the local dealer: Kia of Lincolnwood and made them aware of the failure. The dealer made an appointment for the next day. The contact took the vehicle to the local dealer however, the dealer declined to service the vehicle. The manufacturer had been informed of the failure and the contact was referred to Napleton's Kia of Elmhurst (727 W Grand Ave, Elmhurst, IL 60126: (630) 530-6866). The contact took the vehicle to Napleton's Kia of Elmhurst but only had an oil change performed. The contact's husband also took the vehicle to Kia of Port Charlotte (202 Tamiami Trail, Port Charlotte, FL 33953: (941) 249-6171) however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The contact towed the vehicle to Berwyn Kia and made them aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 19,000.

TL* THE CONTACT OWNED A 2020 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (LIFETIME KIA 4170 US-64, MURPHY, NC 28906;(828) 835-9200) WHO DIAGNOSED THAT THE CRANKSHAFT HAD FAILED HOWEVER NO REPAIR WAS COMPLETED. THE CONTACT STATED THAT SHORTLY AFTER THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 35 MPH, WHEN THEY HEARD A POP NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE THEN LOSS ALL POWER AND A NEARBY DRIVER INFORMED THE CONTACT THAT THE REAR OF THE VEHICLE WAS ON FIRE. THE DRIVER COASTED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE. THE FIRE THEN BEGAN TO GROW FAIRLY QUICKLY. THE FIRE DEPARTMENT PUT OUT THE FIRE AND A REPORT WAS MADE. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT HAD SPOKEN TO THE DEALER REGARDING THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. *DT

I WAS ON A TWO-HOUR DRIVE WHEN THE CAR STARTED MAKING ODD NOISES AND THE AUTOMATIC GEARS DID NOT SEEM TO BE SYNCING/SHIFTING CORRECTLY WITH MY ACCELERATION. I HAD TO PULL OVER OFF THE HIGHWAY SEVERAL TIMES. THEN THE CHECK ENGINE LIGHT CAME ON. THAT'S WHEN IT STARTED TO GET REALLY BAD. I WAS OVER AN HOUR AWAY FROM HOME DRIVING UP TO A COURTHOUSE TO FILE A PETITION THAT WAS ON A DEADLINE. SO I CALLED THE LOCAL KIA DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING. I ASKED THEM IF IT WAS SAFE TO KEEP DRIVING AND WHETHER THE ENGINE WAS GOING TO BLOW UP. THE MAN WITH WHOM I SPOKE SAID HE KNEW WHAT WAS PROBABLY WRONG WITH THE CAR BECAUSE IT WAS NOT "UNCOMMON" BUT HE COULD NOT TELL ME ANY DETAILS BECAUSE OF THE "WARRANTY." HOWEVER, HE SAID I WAS SAFE TO KEEP DRIVING. I WAS NOT, IN FACT, SAFE TO KEEP DRIVING. THE TRANSMISSION DIED WHEN I WAS GOING 75MPH ON THE HIGHWAY. THE CAR IS NOW IN THE SERVICE DEPARTMENT AT THE KIA DEALERSHIP IN BURLINGTON, NC, WAITING FOR A NEW TRANSMISSION THAT IS NOW ON BACKORDER. THIS WAS A BRAND NEW CAR, AND IT LITERALLY ALMOST KILLED ME. THE MAN AT THE SERVICE BARELY BATTED AN EYE. YOU WOULD THINK I WAS GETTING MY OIL CHANGED. I COULD NOT BELIEVE HOW MATTER-OF-FACT HE WAS WHEN HE DESCRIBED HOW "COMMON" THIS PROBLEM IS IN THE NEW KIAS. THIS SHOULD NOT EVER BE A "COMMON PROBLEM" FOR ANY BRAND NEW VEHICLE. THIS IS ABSOLUTELY INFURIATING AND COMPLETELY DISTURBING. I DON'T EVEN HAVE ANY PAPERWORK ON THIS. THE DEALERSHIP HAD ME PICKED UP BY ENTERPRISE AND GAVE ME LITERALLY NOTHING. I WILL BE CALLING THEM TOMORROW MORNING WHEN THEY OPEN TO REQUEST THIS DOCUMENTATION.

AFTER HAVING MY CAR FOR 9 MONTHS AND PUTTING 17,000 MILES ON IT MY TRANSMISSION STARTED TO FAIL. I WAS ON THE INTERSTATE GOING 70MPH AND THE CAR BEGAN JERKING LIKE IT COULDN'T SWITCH GEARS. IT THEN BEGAN TO REV HIGH BUT WOULDN'T ACCELERATE. IT EVENTUALLY GOT SO SLOW I HAD TO PULL OFF THE SIDE OF THE INTERSTATE AND SIT ON THE SHOULDER FOR A FEW MINUTES WITH THE CAR OFF AND THEN TRIED TO RECRANK MY CAR IN WHICH IT STARTED BUT CONTINUED TO JERK/ROCK WHEN DRIVING. I GOT CLOSER TO HOME AND WHEN I STOPPED AT A STOP SIGN THE CAR WAS STILL ON BUT WHEN I PRESSED ON THE GAS IT REFUSED TO GO MY CAR WOULDN'T MOVE. I TURNED IT OFF THEN TURNED IT BACK ON AND IT DROVE. THE NEXT MORNING I TRIED TO DRIVE MY CAR TO WORK AND THE CAR THEN BEGAN TO JERK AGAIN AND EVENTUALLY THE HIGHEST SPEED IT WOULD GO TO WAS 50 IT CONTINUED TO DECLINE IN SPEED UNTIL IT EVENTUALLY JUST STALLED AND WOULDN'T MOVE. I TRIED TO TAKE IT TO THE DEALERSHIP AND ON MY WAY THERE IT BROKE DOWN I THEN HAD TO GET A TOW TRUCK ON THE SIDE OF THE INTERSTATE AND TOW IT TO THE KIA DEALERSHIP WHERE THEY SAID THAT I HAD IN FACT RECEIVED A DEFECTIVE TRANSMISSION. THIS OCCURRED ON JANUARY 15TH, 2021 IT IS NOW FEBRUARY 25, 2021 AND I DON'T HAVE MY CAR AND THEY HAVE NO ETA AS TO WHEN MY TRANSMISSION WILL BE HERE AND I CAN HAVE MY CAR BACK. I ASKED IF THE NEW TRANSMISSION WOULD WORK PROPERLY AND WAS TOLD "EVEN SOME OF THE NEW TRANSMISSIONS WILL BE DEFECTIVE SO WE REALLY DON'T KNOW". I JUST WANT MY CAR I BOUGHT A CAR BRAND NEW BECAUSE I THOUGHT IT WAS RELIABLE IT WAS NOT AND THERE'S NO RECALL NOTICE AND A TRANSMISSION STALLING ON THE INTERSTATE IS A VERY DANGEROUS THING. THIS IS UNACCEPTABLE.

WE PURCHASED A 2020 KIA SOUL IN JANUARY 2020, WITH 11 MILES ON IT. EVERYTHING WAS FINE FOR THE FIRST FEW MONTHS, UNTIL ONE DAY MY WIFE WAS DRIVING AT ABOUT 40 MILES AN HOUR AND WAS SLOWING DOWN TO TAKE A RIGHT TURN, THE STEERING WHEEL LOCKED UP AND SHE ALMOST WRECKED, THANKFULLY SHE JERKED THE WHEEL HARD ENOUGH TO BREAK IT LOOSE, BUT IN DOING SO THE SPEEDO CLUSTER GLAD SHATTERED. IT WAS FIXED BUT THE DEALERSHIP TRIED TO BLAME US SAYING SOMEONE HAD TO OF PUNCHED IT. BUT WHEN LOOKING AT THE GLASS CLUSTER IT'S OBVIOUS THAT NOT EVEN A BABY'S HAND COULD FIT DOWN INTO THE CLUSTER TO HIT THE GLASS. THEN AT 20K MILES ALMOST EXACTLY, THE TRANSMISSION WENT OUT, AGAIN THE DEALERSHIP TOOK CARE OF IT, TOOK ABOUT 2 WEEKS FOR A NEW TRANSMISSION. IT STARTED REVVING UP AND WOULD JERK LIKE IT WAS BEING DOWN SHIFTED WHILE GOING DOWN THE HIGHWAY AT 70 MPH. SINCE THEN WE'VE PUT ABOUT 9K MILES ON THE NEW TRANSMISSION AND IS DOING THE SAME THING AGAIN. THE DEALERSHIP TOLD ME THERE WAS 2 RECALLS ON THE VEHICLE FOR THE TRANSMISSION WHEN IT FIRST HAPPENED, ONE WAS FOR AN ELECTRONIC UPDATE, THE OTHER WAS FOR THE ACTUAL TRANSMISSION, BUT I HAVEN'T SEEN ANY RECALLS POSTED, THIS IS THE WORST NEW CAR I'VE EVER OWNED

AT 10K MILES THE VEHICLE SHUT OFF MULTIPLE TIMES WITH NO WARNING OR DUMMY LIGHTS RIGHT AFTER I SLOWED AND MADE A TURN. OIL CHANGE WAS SCHEDULED FOR THE FOLLOWING WEEK. TOOK VEHICLE IN AND WAS ALMOST OUT OF OIL. AT 13,400 MILES VEHICLE STARTED MAKING LOUD TICKING NOISE AND WAS NOT PROPERLY ACCELERATING. EACH TIME I HAD SLOWED TO MAKE A TURN AND WHEN I ATTEMPTED TO ACCELERATE, THE RPM WOULD GO UP, BUT THE VEHICLE DID NOT GO AS IF IT WAS IN NEUTRAL. TOOK IT TO THE DEALERSHIP AND THEY SAID THERE WAS NO OIL ON THE DIPSTICK. THEY STARTED AN OIL CONSUMPTION TEST AND SAID THE ACCELERATION ISSUE WAS DUE TO LACK OF OIL. 5 DAYS AND 200 MILES LATER I TOOK IT BACK TO THE DEALERSHIP BECAUSE IT WAS MAKING THE LOUD NOISE AGAIN FROM THE ENGINE AND ALSO NOT ACCELERATING PROPERLY. THEY TEST DROVE IT AND SAID THERE WAS NOTHING WRONG AND TO COME BACK IN 300 MORE MILES. THIS VEHICLE IS NOT SAFE TO DRIVE 300 MORE MILES DUE TO THE ACCELERATION ISSUES. I CALLED KIA CORPORATE AND THEY SAID THE DEALERSHIP KNOWS BEST. I AM FEARFUL OF DRIVING IT BECAUSE IT HAS ALREADY ALMOST CAUSED AN ACCIDENT ONCE.

THE TRANSMISSION FAILED TWICE THE FIRST TIME THEY REPLACED THE TRANSMISSION AND NOW THEY HAVE TO REPLACE IT AGAIN THEY ARE SAYING . THE VEHICLE WAS ON THE HIGHWAY AND ALL OF THE SUDDEN THE RPMS WENT THROUGH THE ROOF AND THE VEHICLE JUST STARTED TO DIE .

1-ON THREE DIFFERENT TIMES I PULLED OUT ONTO THE HIGHWAY TO GO AND MY CAR GOES INTO LIMP MODE NO POWER HOW MUCH YOU PUSH THE GAS PETAL THEM EVENTUALLY IT TAKES OFF AND GOES. CALLED THE DEALER WHERE I PURCHASED MY CAR AND THEY TOLD ME TO JUST DRIVE MY CAR IN SPORT MODE. I DON'T LIKE HAVING TO DRIVE MY CAR IN SPORT MODE THE RPM'S RUN HIGH AND IT USES MORE GAS. 2- MY FORWARD COLLISION ASSIST SYSTEM CAUSES MY DASH LIGHTS (COLLISION LIGHT, ABS LIGHT, TRACTION CONTROL LIGHTS COME ON AND AGAIN WENT BACK TO KIA AND THEY BASICALLY TOLD ME UNTIL THEY CAN DUPLICATE IT THEY DON'T HAVE ANYTHING TO CALL KIA ABOUT. 3- MY GAS HAND LIES AT TIMES I CAN FILL MY CAR UP AND THE HAND GOES TO HALF A TANK AND TAKES HRS TO A DAY OR TWO FOR THE HAND TO MOVE TO FULL. 4-JUST RECENTLY IN A WALMART PARKING LOT MY CAR JUST SHUT OF AS IF I TURNED THE KEY OFF AGAIN MY DEALER SAID IF THE CAN'T DUPLICATE IT THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING MY CAR SOMETHING NEEDS TO BE DONE I WONDER IF ANYONE ELSE IS HAVING THE SAME PROBLEMS. THIS HAS BEEN HAPPENING OVER 5 MONTHS WITH THE LAST EPISODE ON JAN.6,2021

THE ENGINE LIGHTS CAME UP AND THE 2020 KIA SOUL LOST POWER. CAR TOP SPEED WAS 8 MPH. DEALER CHARGED ME $137 FOR REPAIRS.

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 70 mph, the vehicle loss motive power and stalled without warning. After restarting the vehicle, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer several times and the battery, spark plugs, and ignition coils were replaced however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the Vin was included in the NHTSA campaign number: 21V259000 (Engine). The failure mileage was 14,750.

MY 2020 SOUL WAS NOT EVEN 1 YEAR OLD WITH APPROX. 12,000 MILES WHEN I WAS TAKING A TRIP FROM STL MY HOME TO COLORADO. 5 HOURS OUT IN LAWRENCE KANSAS AT 12:15 AM MY SOUL BEGAN SHAKING, WITH RPM'S ACTING WEIRD WHEN I WOULD PRESS GAS PEDDLES RPM'S WOULD REV UP TO THE VERY TOP AND CAR WOULD NOT GO. I WAS APPROACHING A TOLL BOOTH AND WHEN I GOT MY TICKET AND TRIED TO MOVE THE CAR WAS OBVIOUSLY HAVING TRANSMISSION PROBLEMS. I PULLED ONTO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE AND WAS ON HOLD FOR ABOUT 1 HOURS WHEN I NOTICED VIA THE KIA APP THAT ROADSIDE ASSISTANCE COULD BE REACHED BY THE NAVIGATION UNIT. I HIT ROADSIDE ASSISTANCE AND A WOMEN ANSWERED WITHIN A FEW MINUTES. SHE SEEMED EXTREMELY CONFUSED HOW TO DO HER JOB. SHE ASKED ME LOCATION, MY NAME, AND OTHER INFO SEVERAL TIMES. THE CALL WAS ABOUT 30 MINUTES WHEN SHE FINALLY SAID ASSISTANCE WOULD BE ON THE WAY. I RECEIVED 3 TEXT MESSAGES OVER THE NEXT 1 STATING SORRY FOR INCONVENIENCE WE ARE ATTEMPTING TO GET A SERVICE PROVIDER. WHILE WAITING I OBVIOUSLY GOOGLED AND SAW MAY STORIES ABOUT 2020 KIA SOUL TRANSMISSION PROBLEMS. IT WAS NOW ABOUT 6:00AM AND A STATE TROOPER CAME AND SAID I DON'T THINK ANYONE IS COMING AND I WAS EXHAUSTED, STARVING, AND NEEDED TO DESPERATELY USE THE RESTROOM. HE CALLED AND GOT ME A TOW TRUCK. I PAID $179.00 AND TOWED MY CAR TO DEALERSHIP IN LAWRENCE KANSAS. I THEN CHECKED INTO HOTEL WHICH WAS $125.00 AND RESTED WHILE I WAITED FOR THEM TO CALL. THAT AFTERNOON AROUND NOON THEY CALLED AND SAID MY BASICALLY NEW CAR NEEDED A NEW TRANSMISSION.

TODAY WHILE DRIVING HOME. MY 2020 KIA SOUL HIT 23000 MILES. SHORTLY AFTER AS I WAS ON HIGHWAY ON WAY HOME STILL. MY VEHICLE STARTED SPUTTERING LIKE BAD GAS. THEN STARTED JERKING AND RPMS KEPT REVVING UP EVEN THOU I WASNT PUSHING ON GAS ANY HARDER.ABOUT 27MILES FROM HOME RPMS SHOT UP AND CAR STARTED SLOWING DOWN. QUICKLY PULLED OVER. SO I PUT IN PARK THE SHIFTED TO DRIVE AGAIN TRIED TO GIVE LIL GAS BUT CAR DIDNT MOVE HAD TO GET TOWED HOME.

I WAS IN A FRONT END COLLISION WITH ANOTHER VEHICLE AND THE AIRBAGS DID NOT DEPLOY. I IMPACTED THE SECOND VEHICLE IN THEIR SIDE PASSENGER DOOR AT ABOUT 45-50 MPH. THIS HAPPENED ON US HWY 27 N IN CLERMONT, FLORIDA. BOTH MY HUSBAND AND MYSELF WERE TRANSPORTED TO THE ER. I WAS DRIVING A 2020 KIA SOUL.

I STOPPED AT STOP SIGN AND THE CAR SHUT OFF AND MADE A DING SOUND BUT RADIO NEVER DISCONNECTED. NOT THE USUAL SHUT OFF THIS WAS DIFFERENT. THEN IT STARTED BUT IT MADE AN UNUSUAL DING SOUND. PLUS, SOUNDS LIKE THE TRANSMISSION IS DRAGGING IT WAS A RECALL AND I TOOK THE CAR BACK FOR MAINTENANCE AND NOW IT'S DOING SAME THING AGAIN PLUS THIS TIME IT WAS WHINING FOR ABOUT 10 SECONDS WHILE I WAS DRIVING.

OUR KIA SOUL 2020 HAS SOME FAILURE RELATED TO THE AUTO STOP FEATURE (ISG). STARTING AT ABOUT 3000 MILES, THE CAR GROANS AS IT COMES OUT OF AUTO STOP, WITH THE NOISE COMING FROM THE FRONT LEFT. KIA CORPORATE DOES NOT ACKNOWLEDGE THIS AS A REPEATED ISSUE, THOUGH THERE ARE MANY FORUMS ONLINE RECORDING THIS EXACT PROBLEM AROUND THIS MILEAGE. THERE SEEMS TO BE NO CONSENSUS ON THE REPAIR, AND NO CONSENSUS ON WHETHER IT IS SAFE TO DRIVE. IF THE AUTO STOP (ISG) FEATURE IS DISABLED, THE NOISE DOES NOT HAPPEN. MORE ACCOUNTS CAN BE FOUND HERE: HTTPS://WWW.KIASOULFORUMS.COM/THREADS/ENGINE-GRINDS-WHEN-COMING-OUT-OF-THE-AUTO-START-STOP.116042/ A VIDEO WITH THE SAME NOISE CAN BE FOUND HERE: HTTPS://YOUTU.BE/1TA6BH6ZPU8 THIS UNNERVING NOISE OCCURS AFTER ABOUT 10 MINUTES OF DRIVING (NO NOISE PRIOR TO THAT).

WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.

BOUGHT THE CAR IN AUGUST OF 2019 WHEN THE 2020 MODEL WAS FIRST RELEASED. AROUND 20,000 MILES STARTED TO EXPERIENCE A HEAVY STUTTER IN THE ENGINE AT LOW RPMS. EVENTUALLY IT PROGRESSED OVER ABOUT A WEEK, AND THE CAR WOULD DIE AT A STOP LIGHT/SIGN. WHEN PARKED IT DIES AT RANDOM, YOU CAN HEAR AND FEEL THE ENGINE STRUGGLE. IF YOU WATCH THE RPMS YOU CAN SEE IT VISIBLY FLUCTUATING, BETWEEN ABOUT 500 AND 800 RPM'S THEN AT RANDOM IT WILL BOG HARD AND DIE. IF YOU KICK ON THE A/C WHILE STOPPED, YOU CAN WATCH IT BOG, WHICH ABOUT 100-200 RPMS IS NORMAL THEN IT SHOULD IDLE UP AGAIN. HOWEVER IT BOGS ABOUT 500 RPMS AND WILL SOMETIMES DIE. I WANTED THE ALTERNATOR, AND COMPRESSOR CHECKED. TOOK IT TO KALIDY KIA IN EDMOND OKLAHOMA AND THEY TOLD ME MULTIPLE TIMES THERE WAS NOTHING WRONG WITH IT OR THAT THE INTAKE VALVE WAS DIRTY, WHICH AT 20,000 MILES IS RIDICULOUS. TOLD ME I WAS USING BAD GAS, AND STILL TO THIS DAY WON'T LOOK INTO THE PROBLEM EVEN UNDER WARRANTY. NO TELLING WHEN IT IS GOING TO HAPPEN.

BOUGHT NEW IN FEBRUARY 2020, AS I WAS COMING HOME DOWN CITY STREETS, FROM WORK IN OCTOBER 2020, I NOTICE A KNOCKING PINGING RATTLING NOISE COMING FROM THE THE ENGINE COMPARTMENT.. WHEN I GOT HOME THE NOISE BECAME LOUDER AND I IMMEDIATELY CALLED KIA OF PALM SPRINGS CA TO TAKE IT IN. THEY TOLD ME AN APPOINTMENT WOULD TAKE WEEKS TO TAKE IN OR DROP OFF AND WOULD TAKE ABOUT 4 DAYS TO TAKE A LOOK AT IT. I DECIDED TO DROP IT OFF AS THE CAR WAS STILL MOVABLE, DROPPED IT OF WITH NO APPOINTMENT. THE DEALER CALLED ME ABOUT A WEEK LATER AND COULD NOT FIND A REASON FOR THE NOISE AND WOULD KEEP CHECKING. ABOUT ANOTHER WEEK INTO THE ISSUE WE WERE TOLD THE ENGINE FAILED AND WOULD HAVE TO BE REPLACED. TO DATE, AND WOULD TAKE 3 TO 4 WEEKS TO RECEIVE A NEW ENGINE AND ANOTHER 2 WEEKS FOR INSTALLATION. WE ARE NOW IN DECEMBER AND HAVE NO CAR AND HAVE HAD TO MAKE MONTHLY PAYMENTS ON OUR CAR LOAN. I HAVE COMPLAINED DIRECTLY TO KIA MOTORS AND EVERY TIME I HAVE CALLED THEY SEEM TO NOT BE ABLE TO SATISFY OUR COMPLAINT AND THEY KEEP PASSING THE BUCK TELLING ME THAT MY CASE WILL HAVE TO BE ESCALATED TO A HIGHER AND DIFFERENT DEPARTMENT BECAUSE NO ONE HAS AUTHORITY TO MAKE DECISION UNLESS WE GO THRU THEIR PROCESS OF ESCALATION AND EACH TIME SAY THEY WILL CALL ME AND I HAVE TO CALL THEM. I AM VERY UNHAPPY WITH THIS SITUATION AND REGRET HAVING BOUGHT THIS VEHICLE.

THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.

WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.

2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.

WHEN THE ISG (AUTOMATIC STOP/START) COMES OUT (LIFT FOOT OFF OF BREAK PEDAL), THE CAR MAKES A VERY LOUD NOISE. IT ONLY HAPPENS WHEN COMING OUT OF ISG. OTHER KIA SOUL OWNERS HAVE FOUND SAME THING. THIS HAPPENS ONLY WHEN COMING OUT OF A FULL STOP, AFTER THE ISG ENGAGES, THEN DISENGAGES (THIS IS WHERE SOUND OCCURS). CONTINUES TO HAPPEN AFTER EVERY ISG STOP.

WHILE PULLING INTO DRIVEWAY AND COMING TO A STOP AND THE ENGINE TURNED OFF . I LET MY FOOT OFF THE BRAKE AND THE CAR TOOK OFF LIKE A ROCKET AND HIT A PARKED CAR IN OUR DRIVEWAY . IT PUSHED THE PARKED VEHICLE FORWARD ABOUT 2 FEET UNTIL THE CAR STOPPED . THIS IS A DIRT DRIVEWAY. I GUESS WHAT HAPPENED IS THIS CARS START AND STOP FEATURE WHICH TURNS THE MOTOR OFF WHEN YOU COME TO A STOP AND STARTS BACK UP WHEN YOU LET YOUR FOOT OFF THE BRAKE . SOME KIA FEATURE THAT WENT HAYWIRE AND CAUSED THE ACCIDENT . YOU CAN DISENGAGE THIS FEATURE BUT IT MUST BE DONE EVERY TIME YOU STOP AND TURN OFF HE VEHICLE . THE DEALER DID NOT EVEN WANT TO LOOK AT THE VEHICLE AND SUGGESTED TAKING IT TO A MECHANIC TO MAKE SURE THE RADIATOR WAS NOT DAMAGED .

BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE

IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.

LIFTER TAPPING AND BURNING OIL. TOOK IT TO KIA OF SAVANNAH AROUND 2000 MILES AND THEY SAID NOTHING WAS WRONG WITH IT, EVEN OIL WAS FULL WHICH I KNOW IS INCORRECT HAD CAR CHECKED OUT BY MECHANIC BEFORE I TOOK IT THERE.

I bought my car brand new off the lot 0 miles on it. Recieved a letter in mail Dec. 7th 2021 bout the pistons not being treated properly. And the software being available. I've been putting anywhere from 1 quart to 1.5 quart of oil in weekly. There's no leaks no smoke not sure where oil is going. It stalls when stopped or idling. When in park will stall. After I get gas it won't start I have to put gas pedal all the way to floor and hope it's turns over and when it finally does I have to keep it idle over 2rpms or it sputters til it stalls. I feel these are continued safety issues. Besides my oil issue gas mileage is awful.

MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.

WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.

WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR

BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ENGINE REVVED UP AND DECELERATED TO 3 MPH AND STALLED WITHOUT WARNING. THE CONTACT AND VEHICLE OCCUPANT STRUCK THE DASHBOARD HOWEVER, THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TOWED TO FUCCILLO KIA OF GREECE (4321 W RIDGE RD, ROCHESTER, NY 14626, (585) 720-8000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS INSIDE OF THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.

TRAVELING ON GARDEN STATE PKWY ABOUT 70 MPH. COULD FEEL THE CAR "BUCKING". THEN THE ENGINE SUDDENLY RACED AND REVVED TO HIGHEST LEVEL.WAS ABLE TO PULL OFF THE ROAD AND TURNED ENGINE OFF. STARTED BUT WOULDN'T GO INTO GEAR. RESTARTED AND WAS ABLE TO DRIVE HOME. KIA HAD VEHICLE TOWED TO THE DEALER. HAVE BEEN TOLD FULL TRANSMISSION REPLACEMENT NECESSARY. *TR

IN MAY 2020, FOUR MONTHS AFTER LEASING NEW CAR, CAR STALLED WHILE DRIVING IT (WHEEL LOCKED AND ENGINE SHUT DOWN). LUCKILY ONLY ON A RESIDENTIAL ROAD AND NOT HIGHWAY. CAR MADE SLIGHT ENGINE SOUNDS, BUT NO DASHBOARD LIGHTS INDICATORS AT ALL AT ANY POINT.. MANAGED TO DRIVE CAR 10 MINUTES HOME (IT STALLED AGAIN). TOWED CAR TO DEALERSHIP. ENGINE (ONE CYLINDER) HAD TO BE REPLACED WAS TOLD PUT TOGETHER INCORRECTLY AT FACTORY, AND THAT OIL WAS ALMOST COMPLETELY USED UP, ENGINE COULD HAVE EXPLODED. CONFIRMED COULD HAVE STALLED ON HIGHWAY. REPLACED AT NO CHARGE. ASSURED TRANSMISSION FINE AND SAFE TO DRIVE. REPORTED TO KIA CORPORATE RIGHT AWAY AND ASKED THAT CONVERSATION BE RECORDED.. IN APRIL 2021 LEARN OF RECALL FOR SOUL THAT SEEMS TO DESCRIBE THE SAME ISSUE. WENT IN FOR ROUTINE MAINTANENCE, TOLD THAT IT WAS A DIFFERENT PROBLEM AND A DIFFERENT MODEL.

4/3/20 AT 6,959 MILEAGE, TOOK CAR TO DEALERSHIP 'CAUSE CHECK ENGINE LIGHT COMING ON. THEIR COMPUTER DIAGNOSTIC CODE FOR COOLANT COLD S5ART ERROR, KIA HAS NO REPAIR AT THIS TIME. HAVE PERIODICALLY CHECKED WITH DEALERSHIP AND CUSTOMER SERVICE, STILL NO REPAIR, CHECK ENGINE LIGHT STAYS ON. HAVE INVOICE # K1CS392579 FROM MENTOR KIA, MENTOR, OH 44060 - SAME RESPONSE FROM PURCHASING DEALERSHIP, HALEEN KIA IN NORTH OLMSTED, OH ON 4/24/20 AND KIA CUSTOMER SERVICE IN CALIFORNIA ON 4/24/20. NOT COMFORTABLE WITH CHECK ENGINE LIGHT STAYING ON CONSTANTLY! *TR

I JUST PURCHASED A 2020 KIA SOUL IN DECEMBER AND IT DOESN'T EVEN HAVE 5,000 MILES ON IT YET. WHEN I WAS DRIVING IN THE CITY AND STOPPED AT A RED LIGHT, THE ENGINE COMPLETELY DIED. I TRIED PUSHING ON THE GAS TO SEE IF IT WOULD GO AND THE CAR WOULD NOT MOVE. ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING. I HAD TO IMMEDIATELY PUT MY HAZARD LIGHTS ON, TURN THE CAR OFF, THEN ALL OF A SUDDEN IT STARTED RUNNING AGAIN. IT WAS SUCH A CRAZY EXPERIENCE. IT'S REALLY SAD THAT I PURCHASED A BRAND NEW CAR AND IT CANNOT EVEN KEEP ME SAFE. KIA NEEDS TO DO A RECALL ON THE ENGINES AND TRANSMISSION. THERE SEEMS TO BE A MAJOR ISSUE WITH THIS. I AM SO SCARED TO DRIVE THIS CAR NOW ON FREEWAYS OR ANYWHERE LONG DISTANCE. AND I'VE ONLY HAD IT FOR 3 MONTHS!

I WENT TO START THE VEHICLE UP ON MARCH 2, 2020. I TURNED THE IGNITION, CAR TURNED ON AND STARTED TO VIOLENTLY SHAKE THE ENTIRE VEHICLE. I TURNED IT OFF, CHECK OIL LEVEL (IT'S A NEW VEHICLE AND JUST HAD AN OIL CHANGE) OIL LEVEL WAS GOOD. I TURNED IT ON AGAIN, CAR WENT TO 1.5 RPMS, THEN DIED (0RPMS). I TOOK THE KEY OUT, WAITED A WHILE, AND STARTED IT BACK UP AGAIN. TURNED ON JUST FINE, BUT THIS TIME WITH THE CHECK ENGINE LIGHT ON. HAD KIA ROAD SIDE SERVICE TOW IT THE FOLLOWING MORNING TO HANLEES IN DAVIS. I HAVEN'T BEEN GIVEN MUCH INFORMATION AS TO WHAT WAS WRONG WITH THE CAR. AFTER 2 WEEKS OF THEM TRYING TO FIGURE OUT WHAT WAS GOING ON, I GOT A CALL SAYING THAT KIA HAS AUTHORIZED TO DROP A WHOLE NEW ENGINE IN THE VEHICLE AND MY CAR WOULD BE READY IN A WEEK. I CALLED TODAY, MARCH 19, AND THEY STILL HAVEN'T RECEIVED THE ENGINE, SO I'M STILL WITHOUT A VEHICLE. I AM MOVING ACROSS THE US IN A WEEK FROM NOW, AND HAVE TO CANCEL THE MOVE BECAUSE MY CAR IS STILL NOT READY AND THE DEALERSHIP WILL NOT SHIP MY VEHICLE ONCE IT IS FINISHED. IT HAS BEEN ALMOST A MONTH, AND I'M STUCK IN THIS LEASE FOR ANOTHER 3.5 YEARS.

ON FEBRUARY 27TH 2020 I WAS HEADING TO GAINESVILLE FOR SURGERY. WOW I HAD THE CRUISE CONTROL ON THE RPM GAUGE STARTED FLIPPING. WHEN I TOOK IT OFF CRUISE CONTROL THE ENGINE GEAR DOWN AND I COULD NOT GET COMPRESSION. MY ROADSIDE SERVICE TOW THE VEHICLE TO LAKE CITY KIA WHERE IT IS SETTING RIGHT NOW AWAITING A TRANSMISSION REPLACEMENT. I HAVE TWO MORE TRIPS TO GAINESVILLE. I'M A VETERAN AND I'M SERVICE. OF THE GAINESVILLE VA HOSPITAL. I'M IN A RENTAL RIGHT NOW UNTIL THE CAR IS FIXED. MY VEHICLE ONLY HAD 18155 MI ON IT. WHAT CAN BE DONE?

BOUGHT THE CAR 2-11 WITH 1200 MILES ON IT DROVE IT FOR 8 DAYS THEN ON 2-19 IT STARTED JUMPING AND JERKING AND MAKING SOME REALLY BAD SOUNDS. ON 2-21 IT WAS SO BAD THAT I HAD IT TOWED TO BATTLEGROUND KIA BECAUSE I WAS SCARED TO DRIVE IT, THEY HAD IT FOR 3 DAYS AND THEN ON 2-24 CALLED ME TO COME GET THE CAR BECAUSE THEY FOUND NOTHING WRONG WITH IT. I HAD THE CAR 1 DAY IT STARTED ACTING UP AGAIN AND THEN ON 2-26 IT WAS SO BAD THAT I DROVE IT BACK TO BATTLEGROUND KIA AND MADE A MECHANIC DRIVE THE CAR WITH ME IN IT, BECAUSE I WAS SCARED TO DEATH TO DRIVE IT ANYMORE SO WE MADE IT ALL OF 1 BLOCK THEN HE TURNED AROUND AND HEADED BACK TO THE SHOP. WE CAME UP ON A 4 WAY STOP AND HE GAVE IT GAS TO GO AND THE RPM'S WENT TO 6000 AND THE CAR DID NOT GO AT ALL, THEN HE GAVE IT MORE GAS AND IT STARTED JUMPING AND JERKING AND KNOCKING SO BAD THAT WHEN WE GOT BACK TO THE DEALERSHIP HE IMMEDIATELY SAID THE TRANSMISSION HAS SERIOUS ISSUES AND PUT IN THE PAPER WORK TO HAVE A NEW TRANSMISSION PUT IN. WE BOTH DECIDED THAT DRIVING THE CAR THE WAY IT WAS WAS VERY DANGEROUS AND NOT SAFE AT ALL. THERE IS A SERIOUS ISSUE WITH THE IVT TRANSMISSION THAT KIA NEEDS TO RECALL, JUST HOPE THE REPLACEMENT TRANSMISSION IS NOT THE SAME. AT THIS POINT I'M IN A RENTAL CAR PROVIDED BY KIA WHILE I AWAIT MY FATE.

TRAVELING ON INTERSTATE 75MPH, RPMS STARTED JUMPING UP & DOWN BY 500 AND A 10 MINUTES LATER THE VEHICLE SHIFTED DOWN TO SECOND GEAR. THIS THRUST US FORWARD DUE TO DRASTIC LOSS OF SPEED AND THE ENGINE SOUNDED LIKE IT WAS GOING TO BLOW SINCE THE TACHOMETER WAS RED-LINED AT MAX RPMS ON THE DIAL. I HAD TO IMMEDIATELY CUT OUT OF MY LANE TO AVOID BEING REAR-ENDED. THE VEHICLE WOULD NOT COME OUT OUT OF FIRST GEAR AFTER IT SHIFTED DOWN TO THAT. I HAD TO DRIVE TO THE NEXT EXIT AT 15 MPH AND WENT TO A GAS STATION. THERE I RESTARTED THE VEHICLE AND DROVE AROUND THE PARKING LOT AND IT WOULD NOT COME OUT OF FIRST GEAR. HAD TO HAVE THE VEHICLE TOWED TO KIA AND THEY CALLED THE NEXT DAY TO INDICATE IT NEEDED A NEW TRANSMISSION. THE VEHICLE HAD 4900 MILES ON IT AND I HAD BOUGHT IT BRAND NEW. IF THE ROADS WERE SLICK OR A VEHICLE WAS IMMEDIATELY BEHIND US OR WE WERE ATTEMPTING TO PASS ANOTHER VEHICLE, THIS COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH DUE TO IT DROPPING GEAR AND CAUSING US TO RAPIDLY LOSE SPEED WHILE TRAVELING ON THE INTERSTATE.

ON DECEMBER 30 MY KIA SOUL BEGAN ACTING AS IT WAS CUTTING OUT AND IT WAS USING A LOT OF FUEL THE RPM WOULD SHOOT UP A TAD BIT FINALLY THE RPM RED LINED AND THE CAR STOPPED MOVING ON THE FREEWAY GOING 70 MPH. WE SAFELY EXITED AND MADE IT TO THE NEAREST DEALERSHIP WHICH LUCKILY WAS ONLY ABOUT 3 MILES AWAY. HAD 17607 MILES ON THE CAR THEY KEPT MY CAR FROM 12/30/2019 TO 1/31/2020 WHILE REPLACING THE TRANSMISSION. I HAD MY CAR BACK FOR 2 WEEKS AND TODAY 2/15/2020 THE CAR BEGAN LOSING POWER AND HAD DIFFICULTY MAINTAINING SPEED I STOPPED AT A TRAFFIC LIGHT AND WHEN I WENT TO PULL AWAY THE CAR DID NOT DRIVE ANYMORE. I SHIFTED INTO PARK WHEN IT MADE A LOUD BANG AS YOU WOULD HERE IF YOU PARKED ON A INCLINE AND PUT A CAR INTO GEAR ONLY 3 TIMES AS LOUD. I WAS ABLE TO GET TO A PARKING LOT AND CALL FOR A TOW AT 5.45 AM ROADSIDE ASSISTANCE SENT A TOW COMPANY 2 HOURS AWAY FROM ME AND ITS NOW 3:18 PM AND MY CAR HAS YET TO BE TOWED TO MY LOCAL KIA DEALER . CAR NOW HAS 17801 MILES ON IT. WOUNDER HOW LONG THEY WILL HAVE IT THIS TIME. WOULD REALLY LIKE TO SEE ABOUT LEMON LAW. THE CAR AT THIS POINT HAS PROVED IT IS UNRELIABLE VERY DISAPPOINTING AS I REALLY LOVE THIS CAR BUT NEED DEPENDABILITY.. MANUFACTURER DATE WAS 3/19

CAR IS ON SECOND COMPLETE TRANSMISSION FAILURE AT 10,500 MILES. 1ST FAILURE AT 10,000 MILES. TRANSMISSION LOCKED UP IN BUSY INTERSECTION COMING OFF MAJOR INTERSTATE. KIA DEALER INFORMED ME IT NEEDED COMPLETE NEW TRANSMISSION. DEALER HAD UNIT FOR OVER 2 MONTHS. I HAD IT BACK 5 DAYS FROM DEALER REPAIR AND TRANSMISSION LOCKED UP ON MY AGAIN IN MIDDLE OF ROAD PULLING OUT FROM STOP SIGN WITH ONCOMING TRAFFIC COMING TOWARDS ME. IT SEEMS TO HAPPEN AFTER 45 MIN TO HR OF DRIVING WHEN TRANSMISSION GETS HOT. TODAY I AM MEETING WITH DEALER TO BUY UNIT BACK. I FEEL THIS CAR IS DANGEROUS AND THESE TRANSMISSION FAILURES ARE A HUGE SAFETY CONCEN THAT NEEDS TO BE LOOKED INTO AND CARS NEED TO BE RECALLED BEFORE THERE IS SERIOUS INJURY OR LOSS OF LIFE.

ON 12 FEB 2020, I WAS DRIVING ON HWY 75S IN GA AND LOST ALL ACCELERATION TO THE VEHICLE WHILE SURROUNDED BY TRAFFIC. I WAS ABLE TO PUSH THE ACCELERATOR TO THE FLOORBOARD AND HAD 0 RPMS. PULLED OVER AND RESTARTED THE CAR IT RAN FINE UNTIL I GOT OFF AT MY EXIT AND STARTED AT A RED LIGHT AGAIN NO ACCELERATION 0 RPMS HELD MY FOOT ON THE FLOORBOARD AND IT FINALLY STARTED TO ACCELERATE AFTER ABOUT A MINUTE. TOOK THE CAR TO THE SONS KIA DEALERSHIP IN MCDONOUGH. DROPPED THE CAR OFF HAD A DIAGNOSTIC RAN AND WAS TOLD THEY WERE UNABLE TO REPLICATE THE ISSUE. IMMEDIATELY CALLED KIA HQ TO REPORT THE ISSUE. GUESS I'LL DRIVE IT TILL IT FAILS COMPLETELY.

RPMS KEPT INCREASING TO THE RED LINE FOR NO APPARENT REASON WHILE DRIVING ON THE HIGHWAY. THE VEHICLE WOULD JERK AND NOT HAVE ACCELERATION AT HIGHER SPEEDS, THE TRANSMISSION WOULD SLIP. THE TRANSMISSION WOULD NOT ALWAYS ENGAGE WHEN ACCELERATING FROM A STOPPED POSITION, OR WHEN IT DID IT WOULD FEEL LIKE THE VEHICLE WOULD DRAG AS IF SOMETHING VERY HEAVY WAS TETHERED TO IT. AT THE SAME TIME THE RPMS WOULD INCREASE AND DECREASE WILDLY WITHOUT TOUCHING THE ACCELERATOR. THE VEHICLE WAS RETURNED TO THE DEALER WHO DIAGNOSED "TRANSMISSION SLIPPING AT HIGHER RPMS. INTERNAL ISSUE IN THE TRANSMISSION. PER TECH CASE #...' WAS AUTHORIZED TO REPLACE THE TRANSMISSION ASSEMBLY"