2020 Kia Telluride Complaint Log

High beams do no turn on, however, the light indicator on the dash is on.

Went to open the sunroof and the track mechanism cracked. Now it is stuff half open, off the track and dangerous to drive with. It is unable to open/close anymore than it is now. Looking online I see 20+ complaints in two different Kia Telluride forums about the same issue, with no apparent reason.

My hi beams don’t work. I replaced the fuse and the bulbs and still nothing. It shows the indicator on the dash when I switch to hi beams but the function itself doesn’t work.

Both high beams suddenly went out and are no longer working. Regular headlights are working though. This is a safety concern.

Hi beams stopped working

High beam headlights will not turn on

Vehicle's paint located on the front of the hood and top of roof close to the front windshield has started to delaminate and peel away. The dealer said the vehicle is out of warranty for paint concerns. I know this is a large problem from Kia/Hyundia white vehicles. My son's 2015 Sonata, daughter's 2012 Sorento and now my wife's 2020 Telluride! All thease vehicles are white and all are peel or have been peeling for some time. I just want to get my wife's Telluride repaint to be paid for by Kia since they know this is a know problems and have fixed others.

My 2020 Telluride started burning excessive oil at 65,000 miles. When the car runs out of oil, it stalls electrical systems such as the ABS and power steering. My car has run out of oil, including during dealer initiated oil consumption tests, 4 times. One of these times I was stopped on a hill. I rolled into traffic, unable to brake or steer! Kia will not admit to this defect in their engines in spite of the thousands of people who have had issues. The Telluride has the same engine as the Hyundai Palisade. Hyundai produced a service bulletin related to oil consumption issues with this engine. Kia has not. My personal car, most recently, burned through 7 quarts of oil in 2,800 miles!

Motor was completely empty of oil 2000 miles before oil change was due. There were no warning lights. The engine continues to have oil consumption issues, requiring 2-4 quarts per week to be added. The Kia dealership in Hickory NC ran an oil consumption test and said there was nothing wrong with the vehicle and refused further investigation into the issue. They also failed to replace the housing for the oil filter properly, causing the oil to leak out. One can smell the oil burning from the exhaust when the car is running.

The motor was empty of oil after driving 2400 miles since the last oil change. The oil was changed on [XXX] at 102,220 miles. When the check engine light came on, I checked the oil and there was none on the dipstick on [XXX] at 104,884 miles. I had an oil consumption test run at the Kia dealership in Hickory, NC they stated I was only 1 quart low at 1,000 miles. This test was completed in September 2023. The dealership stated since I passed the first round of the oil consumption test that there was no issue with my Telluride. When the car is running, one can smell the oil burning from the exhaust. The dealership in Hickory refused to further investigate the issue. When I returned to the dealership on [XXX], they stated they would not do another oil consumption test because my 100,000 mile warranty was over. I told them I have an extended warranty and they told me most extended warranties do not cover oil consumption. In September, this dealership also failed to replace the housing for the oil filter properly, causing the oil to leak out tremendously after changing the oil. I had to take it to a different mechanic to figure out why there was an excessive leak. There is an oil consumption issue with my Telluride and the dealership in Hickory, NC is refusing to aid me in identifying the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

REAR SUSPENSION HAS FAILED OR IS FAILING, CAUSING UNSAFE DRIVING CONDITIONS AND RISK OF LOSS OF CONTROL. THE VEHICLES RIDES SHAKES AND BOUNCES ON NORMAL STREET CONDITIONS. AFTER REPAIR OF FACTORY RECALL FOR TRAILER HITCH, VEHICLE REAR SUSPENSION FAILED AND IS UNSAFE FOR CHILDREN ESPECIALLY IN REAR OF VEHICLE IN NORMAL DRIVING CONDITIONS>

Purchased my Telluride as a Certified Preowned a few days ago. Tonight, I noticed that the headlight high beams aren't working correctly. The driver's side high beams work correctly when turned on, however the high beams on the passenger side will not turn on. I attached a video.

When opening the sunroof (it opens with the press of a button, a part flew off of the sunroof and it came off of the tracks). After, we could not close it and it made a loud noise when pressing the button. We took it to Kia who said it needed a part that was back ordered. They put plastic over the roof and told my husband it was ok to drive it home. We assumed they had secured the sunroof as they kept the car for several hours. On the Highway, the entire sunroof flew off of the car landing in the middle of a 6 lane interstate. I’ve since read that other owners of kia tellurides have had failed sunroofs as well. Thankfully no cars were hit when our sunroof flew off but the risk was there. This is a safety issue that needs to be investigated. If the failed part is backordered, that could indicate that there may be a big demand for the part because it is failing.

High beams stopped working, although the dash light indicates they are on. No change in light intensity from low to high beam.

High beam headlights completely stopped working while driving at night on an unfamiliar road during a road trip. They both stopped at the same time and have not worked since and they are not burnt out.

I have a Kia Telluride 2020 that was certified pre-owned and had past the safety inspection. After a few minutes of using the hi-beams, they shut off and reverted to low-beams. The dashboard icon still showed the hi-beams we're on but they were not. They have continued to not engage.

The high beams no longer work at all. The blue indicator light on the dash will appear, but the high beams are not working. The low beams work just fine as well as the daytime running lights. Bulb replacement did not fix the issue. It is a major safety concern not having access to high beams.

My 2020 Kia telluride is Snow White Pearl. A few years ago the area above the windshield and below the sunroof started to chip off. When having recalls serviced I ask what Kia was going about the defective paint. I was told?”nothing”. I have research this issue several times online and it seems that the issue is prevalent in Snow White Pearl Kia vehicles. I was told by the service manager that the paint warranty was 3years and mine was expired. I was again at the Kia dealership today and when I got my trade in value they took off $2000 for the chipping paint and then had the nerve to tell me that it was covered under the corrosion warranty which is 60 month/ 100,000 miles. Although I only have 54000 miles on it, it is over the 60 months now. I am sure it was under the 60 months when I inquired about it, but the service manager neglected to inform me of this coverage. As I drive down the road I can see paint flakes flying off my car in the rear view mirror.

HIGH BEAM LIGHTS FAILED TO COME ON. AFTER TRYING TO ENGAGE THE HB THE INSTRUMENT CLUSTER WOULD SHOW HB ON BUT THEY WERE NOT ON. I OFTEN DRIVE ON DARK, WINDING COUNTRY ROADS INHABITED BY DEER AND OTHER ANIMALS AND NEED THESE LIGHTS TO SEE AHEAD AND CONTROL THE VEHICLE. I AM ATTEMPTING TO GET AN APPOINTMENT AT THE NEAREST KIA DEALER.

There has been complete malfunction of both high beam headlights. This most likely occurred around 40-50K mileage, but was not realized. The panel indicator would suggest the high beams are activated when engaged. There has not been any warning of a malfunction. This was brought to the attention of the dealer/service dept and at first dismissed. When brought to the service department attention again, the 60K warranty precluded replacement. The problem was examined and we were notified that replacement would cost $2500. The high beams have not been replaced. This is a safety issue and research on our part suggests that other Telluride 2020 models have had this same problem. This makes for difficult and unsafe travel and night especially on rural roads.

Both high-beam headlights stopped working simultaneously, creating a safety concern.

Complete loss of high beams during vehicle operation. This problem is intermittent.This has caused reduced visibility and can increase risk of a crash resulting in injury and or property damage. Kia has knowledge of the problem and has sent me a letter that extended the warranty to 15 years/ 150,000 miles. It is very difficult to get the headlights replaced under warranty because of the intermittent problem and for this there should be a complete recall of the defective headlights. Increasing the warranty doesn't fix the problem because they are defective. I believe kia is increasing the warranty to avoid a recall. Please issue a recall before there is injury.

The contact owns a 2020 Kia Telluride. The contact stated while her grand-daughter was driving with adaptive cruise control (ACC) mode set at 40 MPH, the vehicle accelerated unintendedly and the steering wheel seized, causing the contact to lose control of the vehicle. The vehicle crashed into a road sign. The air bags did not deploy. The contact stated that the diver was able to veer to the side of the road as the steering wheel became operable. The vehicle was towed to an autobody repair shop, who informed the contact that the EDR failed to display crash data. The grand-daughter went to the hospital later, and was informed that she had sustained a minor concussion, a disc in the back and the neck. A police report was filed. The dealer and the manufacturer were not notified of the failure, The vehicle was not diagnosed nor repaired. The failure mileage was unknown.

Switching from low to high beam does not operate. Vehicle no longer allows high beams.

This started in July/August. I went in to get into my car and noticed that although my car was making the sound of unlocking, it wasn’t unlocking. Neither the key fob or pressing the button on the door handle would unlock my car. I manually used the key to get in. Once I got in, I had a rear collision warning on my dash and was unable to shift from park. I overrode the shift mechanism and took it to a mechanic. They hooked it up to a reader and was tracking down the error when all of sudden the error code disappeared, and they were unable to progress. I left there and drove to work without issues. Two days later (Saturday) it happened again. I disconnected the negative battery cable and waited a few minutes before I hooked it back up. It was fine for about a month and then it started happening again. This time I tried the battery cable again and it worked for a while, but it started to happen more regularly. I took it to a Kia dealer but they were unable to replicate it. They said if it happens again record it and send a the video. Two days later it happened, and I sent them a video. I took my car back to the dealer and it has been there 11/9. In between visits, it happened, and I overrode the shift mechanism and I noticed my dash lights were almost out as well as the other issues. I believe I know what the issue is. I noticed this only happens when it’s cool in the early morning and then, when the sun comes up, there is an abundance of moisture on the inside windshield. I believe that heavy moisture is shorting out the electronics in my dash. I’ve never had an issue when it rains or midday. It’s probably why this has been so noticeable in the fall early winter. We have lots of mornings in the 30’s and they quickly warm up when the sun comes out. I have read some online forums that talk about the condensation issue with the Kia Telluride. I haven’t found any that talks about the electronic issue however.

My high beams just stopped working

Rear self leveling suspension has gotten stiff and creates a severely rough and uncomfortable ride, especially when in the middle or third row. It can be jolting. I had the TSB 113 repair completed and ride is moderately better, but still very stiff. TSB 113 eliminated the clunking in the rear end but the ride is so stiff it creates discomfort for the occupants.

The contact's husband owns a 2020 Kia Telluride. The contact stated while driving 70 MPH, the high-beam headlights became inoperable. There was no warning light illuminated. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the local dealer several times, but the dealer could not duplicate the failure. The vehicle was taken to a second dealer, Fred Anderson Kia of Greenville (2424 Laurens Rd, Greenville, SC 29607) where the high beam fuse and bolts were inspected, but the cause of the failure could not be determined. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.

Over the past 2 weeks my Telluride has stalled when restarting at a turn or sign sign 3x. I didn't take it to the mechanic yet because it restarts fine and there are no lights on the dashboard or codes so I know the mechanic would send me away. Tonight I was driving home on a local highway and heard horrific sounds coming from the car and smoke from under the hood. I pulled over to the side of the road, the lights all came on the dashboard, and the car turned itself off and would not come back on. I had to be towed. After my Telluride was up on the flatbed, the tow truck driver told me it was bad news. He pointed to some liquid and debris on the road and told me those were pieces from my engine. My engine blew up! He said it was a known thing with Kia engines. My car is 3 years old and had 69,500 miles on it. i have made sure it has all needed upkeep.

Windshield cracks with minimal pressure. I have replaced 3 windshield within a year. The smallest rock causes chips that instantly spread.

I live in the desert where there isn't any light at night. I was driving home as usual and my highbeams would not turn on. I couldn't see very well because it was so dark and had to go really slow and way under the speed limit. I was so nervous due to the lack of visibility. It put myself and my young kids in danger. I don't feel safe driving at night now. There was no warning indication on the dash. It shows the blue highbeam light when I turn them on, but they don't actually go on.

The high beam headlights have stopped working out of the blue. The standard headlights are working. I live in dark rural area and rely on these high beams for night driving. Wondering in there is going to be a recall to repair this issue.

Rear shocks failed causing vehicle to have considerable bouncing making it harder to control.

We purchased a used KIA and were told by the seller that there were recalls. I took the car to the local KIA and they said the recall was already taken care of. The recall was a tow hitch fuse that needed to be changed. The recall was taken supposedly was taken care of at Fremont Kia. I looked at the fuse myself and it did not have the proper fuse as required by the recall. I took the car back in to my local San Jose Kia and they confirmed the fuse was not correct. The fuse has now been replaced, but they did not have the tow hitch harness yet. We are still waiting. My concern is that we had a critical recall and Kia did not replace the proper parts putting us at risk.

High beam lights do not work. It shows them on but they never turn on. We found out driving on a mountain road in NM that had no street lights. We had to slow down to 10 miles an hour because it was so dark and we couldn't see. It was scary and dangerous. We wouldn't have been able to react in time if a deer or other animal ran into the street. We looked it up and saw it was a known problem. We checked it numerous times, and it never worked. The driver's side window won't close all the way. It has a 1/2 in gap. The only way to get it to stay closed when we are not in the car is to hold the window lever up, turn off the car, and open the door. However, as soon as you start the vehicle, it drops down again. It also doesn't open all the way when you click the down level. It stops about a 1/2 inch left showing. This causes a lot of road noise that is very distracting and makes the safety features difficult to hear. The wire that holds and lowers the spare tire down won't go back up. We had to remove it because it would drag on the ground. We are unable to carry the spare, so we are at risk if we have a flat. We have not had any of these issues evaluated by the dealership. However, we do plan to.

I had service on my vehicle on 6/1/23. Now my vehicle has lost complete power several times while driving. The vehicle shuts completely down and the hazards or no other function works when this happens. I lifted my hood and open the positive battery box and the vehicle turns back on. When this happens the rear seats automatically move and fold on their own. I have witness to this event happening on 3 occasions. I reported this issue to kia on 6/30 and I have gotten no response from corporate or the dealership service department where the service was performed.

Right rear self leveling shock has "failed" at 55K miles. My mechanic said it was broken and leaking. Not covered under warranty. This car has a tow package therefore the self leveling shocks and have to replace both rear. Kia customer service said they are unaware of any issues, however 1/2022 issued Technical Safety Bulletin #113 Rear Shock Absorber Assembly Noise. It's not the whole shock they will replace but there is obviously a problem if they have a bulletin.

The contact owns a 2020 Kia Telluride. The contact stated that while driving at night at an undisclosed speed, the high-beam headlight switch was activated; however, the high beam headlights failed to operate as designed. The contact was concerned that the failure could cause an accident because the illumination was not adequate while driving at night. The vehicle was taken to the dealer however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 66,000.

2020 Kia Telluride 70,000 miles. Sunroof/moonroof off track and cannot close. Kia refuses to cover under warrantee despite car being only three years old. Both social media and NHTSA have multiple complains from other kia Telluride owners of identical issue.

Driving down the highway and notice a small chip in the windshield.We heard no impact noise while driving. It went from a micro chip to the attached picture in approx an hour. We are outraged because we just repaired our windshield last week from an unknown chip/crack that we came outside to one morning. It spread from the rear view mirror area to the passenger edge of the windshield in 2 days.

WHILE I WAS DRIVING MY FORWARD COLLISION WARNING INDICATOR STARTED FLASHING ON MY DASHBOARD WHILE A DINGING SOUND WENT OFF. THERE WAS NOTHING AROUND ME, THEN MY TIRE PRESSURE WARNING STARTED GOING OFF WHILE MY PRESSURE WAS FINE. THE INDICATORS WOULD SWITCH BACK AND FORTH BETWEEN BOTH WARNINGS, THEN MY MIRROR SENSORS WERE INDICATING THAT SOMETHING WAS NEXT TO BOTH OF MY MIRRORS WHILE NOTHING WAS THERE. THEN ALL OF MY WARNING INDICATORS BEGAN FLASHING AND CONTINUED TO FLASH. ONCE THESE ISSUES STARTED MY BACK UP CAMER NO LONGER WORKED WHILE I WAS IN REVERSE. I BROUGHT MY VEHICLE DAYS LATER WHEN THE ISSUE PERSISTED TO THE PLACE I BOUGHT IT AND THEY ARE ORDERING A NEW BACK UP CAMERA WITH NO REAL EXPLANATION. CONSIDERING THIS RELATES TO A COLLISION WARNING SOMETHING IN THE VEHICLE MEANT TO PREVENT A COLLISION, NOT WORKING PROPERLY MY OPINION IS THIS IS A SAFETY ISSUE.

Over the past few days, I have noticed a complete failure of the high beam functionality in my vehicle. Whenever I attempt to engage the high beams, there is no response or illumination. This issue persists regardless of the driving conditions or the operation of other lighting features, such as the low beams, turn signals. The inability to utilize high beams while driving at night significantly compromises visibility, thereby increasing the risk of collisions, particularly with animals that may suddenly appear on the roadway. This issue not only endangers my own safety but also jeopardizes the lives of pedestrians, other motorists, and the innocent wildlife that inhabit our surroundings.

Had my seven year old Granddaughter in my vehicle and was momentarily distracted and the traffic in front of me stopped for geese crossing. I was in cruise control and my forward collision warning system failed to work! No accident as I took the ditch. KIA America Inc. had a voluntary recall for this problem and I took it in to my dealer and they reprogrammed the system. Did not work so I called KIA to see when there would be a recall? They told me to take my vehicle to a different dealer? As this is a safety issue I am concerned and even though they acknowledged it is a problem they seem to not want to do anything!

The high beams suddenly stop working without any prior indication. Although the dashboard indicates that the high beams are on, they are not functioning. Conversely, the low beams continue to work properly. No warning lights are illuminated, and despite attempting to resolve the issue by replacing the bulbs, it remains unresolved.

Vehicle burns oil, current mileage at 169k. User manual indicates 7500-10000 miles between changes, I am original owner. Dealership service set for 5k intervals since purchase and done on time. At 99k noticed noises from engine, light rattling but couldn't replicate and couldn't pinpoint at dealership service. At 112k noticed burning oil and rattling noises when accelerating from stop. Changed to 3k oil change intervals, began using premium fuel. 1quart of oil at 0-1000 miles from oil change (had a consumption test at dealership and confirmed "normal" at 112k), sub sequential mileage burns more than 1quart between 1k intervals, can easily burn through 4-5quarts between 3k oil changes. Oil smells slightly like gasoline closer to oil change time. Outside mechanic confirmed rattling as detonation. Concerns of oil not "burning" but mixing with fuel either through oil vapors getting through PCV valve and diluting fuel octane causing rattling. Knock sensor suppresses from causing engine damage, but still happens. Fuel may be getting into the oil, not sure how, but wouldn't explain detonation. No codes, no other issues. Only check engine light since rattling noticed at 99k was failing O2 bank 2 sensor which was replaced by licensed mechanic with OEM parts. The amount of additional oil maintenance and changes were not disclosed on expected maintenance costs sheet posted on vehicles, nor is it communicated in the users manual. Personal opinion is the additional maintenance between changes is unreasonable, and oil isn't "burning" but leaking into the combustion chamber.

The car will NOT start with a ESC warranty

We came outside to a "L" shaped crack in the windshield starting in the blackened portion where the rear view mirror sits, coming down and turning toward the passenger side.

About a few weeks ago my family and I were on our way to Disney for vacation. While on the highway driving around 70+ mph the vehicle suddenly made a big bang sound. The radio shut off and the checkESC (electronic stability control) message popped up on the display. A few miles later it did the same thing. Good thing we had just started our 10 hour drive to be able to take a back road back home doing 55 mph to switch vehicles. Once we got back from our vacation, we took it to a Kia dealership. On our way to the dealership the radio was constantly rebooting itself and then the big bang will happen. The dealership said they could not duplicate the issue and fixed the recalls instead and called us to come pick the car up. On our way home from the dealership, the radio again started rebooting itself. We tried to take it to an Hyundai dealership because it’s a lot closer to our house, only to find out when we got there that they don’t have the equipment to electrically work on a Kia product. So on our way home from the Hyundai dealership the radio starts doing the same thing and while going over an overpass, it did the bang thing twice. The bang feels like the car is stopping and starting back up really fast while the car is in gear and rpm’s jump up as well. It all starts with the radio constantly rebooting itself nonstop. As of 6/10/23 the car is back at the Kia dealership. After explaining and showing recorded videos to the service advisor, they claim the car cannot possibly be repaired unless they are able to duplicate the issue. They think we have an issue with the radio constantly rebooting itself, which we do, but it’s more so of a safety issue of the car shutting itself off while driving. We purchased this vehicle 2 months ago and have put less than 2500 miles on it. Also the other day, we were pulling up to our home and when I put the car in reverse to back in, the car shut off. This has to be the worst purchase we have made. It only has 54,000 mikes on it.

Front passenger seatbelt doesn’t always lock into the clasp. Sometimes it clicks as if it is locked, and the seatbelt will release without anyone or anything pushing the release button.

The Rear Self Leveling shock absorbers are making a clunking noise and appear to have failed. Very stiff suspension which causes handling problems. Kia dealers are unresponsive in fixing this issue.