2021 Kia Telluride Complaint Log

There was no visible crack or i dictation there was damage or an issue with the windshield and all of the sudden there is a 2 foot long crack going from the middle to the driver side of the windshield causing it to have to be replaced vs. if there was a chip indication I could just have that repaired. I am the only driver and never heard anything that would cause the crack

On February 16th at about 6 AM, I was in a collision. I was first hit in the front by a pickup truck impacting my frontside, from right to left. I expected my Kia Telluride to engage it's safety features such as, Automatic Emergency Braking, Forward Collision Warning, and at the very least the Airbags, which none of them deployed at anytime during this collision. I was then rear-ended by an 18-wheeler; smashing my entire back window. The 18-wheelers' trailer that it was holding then slide down on the passenger side of my 2021 Kia Telluride. With that my vehicle was then pushed into the guardrail from the impact and power of the trailer falling on the passenger side. My vehicle has been inspected by my insurance company, Geico Inc. as they declared my vehicle a total loss. There was no warnings, or any indicators that my vehicles safety issues were compromised and the date of my vehicles last service by the dealer, Demontrond Automotive Group was October 4, 2023. I have pictures of my vehicle, where it will reflect; The damage the vehicle endured, The airbags intact; and The back window shattered.

Sunroof spontaneously shattered.

Tried opening my sunroof and when I pushed the button I l heard a loud “pop” and or quit working. My sunroof is now stuck in the open position.

The clips for the Sun Roof Wind Deflector broke. As a result the sun roof will not close completely.

The contact owns a 2021 Kia Telluride. The contact stated that while driving at various speeds, other drivers were flashing their headlights, attempting to notify the contact that the front headlights were not functioning as intended. The vehicle was taken to the dealer, and the high beam headlights were replaced. The contact stated that on another occasion, while driving at various speeds, the driver’s side front high beam headlight failed to illuminate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The high beam headlights were replaced. The contact tested the lights, and the front driver’s side high beam headlight failed to operate. Upon further inspection, the dealer stated that there was a burning odor coming from the vehicle. The vehicle was diagnosed, and it was determined that the headlight assembly kit needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V148000 (EXTERIOR LIGHTING); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 67,688.

Excessive engine oil usage. No low engine oil level. Engine overheating.

The front wiper blades get stuck when in use. This most often occurs when they are at their upper most point, but happens in a lower position as well. I had a previous issue where the left blade components had to be replaced because of stripped nuts/gears. This does not appear to be the same issue. I’ve taken it to the dealer and to another mechanic, neither of who could recreate the problem. This is quite dangerous as it impedes my visibility while driving in precipitation. The other issue is with buttons on the steering column that either do not work or miscommunication. This has been repaired/replaced but with the same issue.

Vehicle surges when at a stop. Normally RPM run about 500, when the vehicle surges the RPM's jump without notice to 1000 or more and the car acts like a race horse wanting to get out of the gate. Heavy pressure on the brake is needed at all times when stopped at a light, for a turn, at a stop sign. This started around 82K miles and was reported to the dealership. Dealership could duplicate issue and no codes were thrown. Again reported at 89.5K, 91.6K, 99.6K, 103.5K with same response from dealership. Contacted KIA and received a case number in case the issue is a warranted situation and is uncovered after 100K mile warranty expires.

There were 2 lanes going in the same direction and I was on the right. The road was turning to the right and ended up hitting a car in the lane on the right. Road conditions were wet but no puddling. I depressed the brake pedal to reduce my speed for the turn, but and I kept going as if I hadn't hit it at all. By moving from the right to the left lane, the car was going up a slight bank. There was no skidding, no rumbling from the anti-lock, just a steady forward motion. I was so caught off guard with this unusual movement of the car that I thought my brakes had locked, so I didn't bother try turning the wheel.

Went to open sunroof and the plastic rail that Kia uses broke causing the sunroof glass to derail. Not able to retract the glass back in. In addition to the guide rail failing the wind deflector also broke.

Tried to open Our Sunroof and it went off the rails, sounded like something broke off while driving. When we went to close it, to see if it was an easy fix, it popped completely off and is now just bouncing.

The sunroof got stuck in the open position. It is available for inspection. Wind/rain/foreign objects are able to enter stuck sunroof and cause injury and or vehicle damage. Kia dealership confirmed that this has happened to others with the same male and model. Others have reported issue causing whole sunroof glass to crack/break/explode. No warning lights or signs.

TELURIDE 2021 OWNERS MANUEL, PAGE 5-64, 5-63 AND THE KIA” FEATURES AND FUNCTIONS GUIDE. “PAGE 15, SHOWS DIRECTIONS FOR USING THE FCA, OR FORWARD COLLISION AVOIDANCE. BUT THERE IS NO SUCH SAFEY OPTION IN THE CAR. FURTHER THE DRIVERS ASSIST - - - FORWARD SAFETY OPTION, SHOW IN THE OWNERS MANUEL, IS NOT ON MY ONBORD SCREEN. THERE IS NO DISCLAIMER SUCH AS “IF SO EQUIPPED”. FOR ME THIS IS A IMPORTANT KIA FAILURE.

Sunroof glass panel stuck when opening, broke from track and became unattached from vehicle. Safety risk if I had been driving at high speeds as the sunroof could have flown off of the vehicle and hit another vehicle. There were no warnings or prior issues to indicate the risk of problem encountered.

Rear self leveling shocks failed, confirmed at 65,000 miles but issue had been present for months.

The sun roof has only be used several times during the year. The sun roof plastic mechanism parts are broken. This causes the sun roof to be unable to close. With the sun roof slightly open and unable to close, my fear is that it may flip open in the highway and hit another car behind me. The car has been brought to the dealership to inspect and it will cost over $5,000 dollars to fix and replace the whole sun roof assembly. I feel this is a manufacturer defect as many other Telluride owners are having the same sun roof issue. There were no warnings or symptoms prior to this issue.

Around 65,000 miles Rear self-leveling shock absorbers started making clunking noises, now they're extremely stiff, not compressing with weight, even small speed bumps affect the rear of the car, rear/cargo bouncing up violently over mild speed bumps, rough on 2nd/3rd row passengers. the standard front shocks which are still good. The problem, reproduced on a drive, verified by a dealership service department tech. Local dealership reported problem to Kia, and Kia offered to cover parts but I'd be charged over $500 labor. A premium package car shouldn't have such a rough ride because of failing suspension parts. Kia should fix the rear shock issue on the 2021 Tellurides ordered w/ "self-leveling rear suspension" under a recall. Thanks for your attention.

Harness and wires damaged and chewed by woodchuck causing multiple warning lights and malfunctions including headlight; turning signal and temperature to suddenly stop working, resulting in front wiring harness replacement and repairs costing over $7k in damage.

My car was in park and went into reverse with my two kiddos in the car in my driveway. I tried to jump in but the car door knocked me over as the car rolled faster as I was holding my sweet one year old and ended up rolling over my ankle and chest. [XXX] fortunately ended up with a scratch but I ended up with a broken leg and 6 broken ribs, a punctured lung and torn acl. I am lucky to be alive There is a police report I do not have right now and a ton of medical bills INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Here are some basic facts on what has happened: On August [XXX] I was in my driveway, in Mt Pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now This was reported and Kia had my car for about a month to investigate it and gave us a very brief response stating “After the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism.” Because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local CarMax in Charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The Kia I had is a 2021 within this range and the VIN is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Well, what I thought to be a solid build has succumbed to the known issues with this vehicle. The car has 17,7862 miles on it. I always follow the ‘severe’ maintenance schedule along with babying the heck out of it. I was driving the vehicle on city street, roughly 35-40mph when I got the Xmas tree of death light up on the dashboard (all the indicators went crazy), and a slight loss of power with engine and transmission. I shifted the gear shifter into manual so I could at least control the car and make it safely back home. Once I parked, I shut off the car and then turned it back on. The indicator lights turned off, however the check engine light stayed on. I swapped out the battery for a new one and that fixed the problem for a few hours until later that day the same thing happened again. At this point I know there is something more happening electronically that is not right. Hence the problem: The UB module assembly behind the dashboard needs to be replaced because it is defective (full disclosure, this is what I believe to be the issue, but will be scheduling appointment with dealer to have them look). Ah, but thank goodness for the Telluride forum that has brought to my attention many issues that I also experience with my vehicle. I too have a crack in my windshield that happened three months in (thankfully I have a film on the windshield that has kept it from spidering), I too have to hand wash or touchless wash car due to nightfall trim peeling (thankfully I have car ceramic coated so hopefully that is helping the longevity), I too feel the binding and slipping in my AWD system as I try to accelerate a turn from a stop. It would behoove Kia to address the ongoing issues with their ‘top selling SUV’ as clearly there are still many vehicles popping up with problems. I will say pay attention to the warning signs. Roughly a month ago, the forward parking sensors failed due to ‘blockage’. I should’ve known it would lead to a larger problem. This could’ve been bad!

As I was driving down the highway in the rain, my check engine light came on and I was unable to accelerate my vehicle over 30mph and the speedometer stopped working. I was turning onto the road I live on, so I was able to make it home. I then shut my car off and turned it back on about 5 minutes later, and that issue was no longer happening. I had an upcoming appointment for an oil change at a Kia dealership, so I told the dealership about the issue. They told me that they hooked their computer up to the car and it was showing that there weren’t any issues showing and the only way that they would be able to see that there was an issue is if the vehicle was brought in while it was malfunctioning. Also, the mirror function on my vehicle where the side mirrors fold/unfold when locking/unlocking the vehicle, the mirror(s) don’t fold/unfold every time I press the lock/unlock button on m key fob. Another issue, my windows don’t roll/unroll when I try to use that function. I can sometimes roll the front window up/down while the rest of the windows won’t roll up/down. I then have to shut my vehicle off, open the driver door, then turn the vehicle back on. Sometimes the windows will work, sometimes they won’t. It’s an ongoing issue.

On 7/8/23 I noticed the paint on my 2021 Kia Telluride peeling off. After some research, the peeling of the paint on Kia cars seems to be prevalent in several Kia models. I've made an appointment with the dealer for next week, 7/17/23. At this point, the vehicle has not been inspected regarding the peeling paint by the manufacturer, police, insurance representative, or other business. I've inspected my Telluride, and as of today, 7/10/23, the paint has only peeled off of the read door in one spot. I will include a picture.

Windshield cracked overnight with no visible chips or damage to windshield

As I was driving down the interstate heading to a doctor’s appointment the unexpected happened with my Kia Telluride. My Telluride is a 2021 and only had roughly 37,000 miles on it, and I believe it is important to notate that I’ve never had any issues with this car since purchasing it. However, on this particular day, as I was driving down the interstate the entire window located on the drivers side at the rear back seat shattered. I thought someone may have hit me but as I pulled over there was no evidence of any damage besides the window shattering. There was no sign of rocks, material, or anything that would have caused the shatter. I called the police prior to examining the vehicle who stated that the window appeared to have shattered at its own discretion and therefore they could not file a police report. I did however pay to have the window replaced, and pay to have glass removed from every inch of my car as the glass shattered everywhere. The biggest concern was that the chunks of glass/shatters were mostly in my one year old daughters car seat. The police stated that if she was in her car seat at the time of the window “explosion” she would have been severely injured or even possibly death due to the large amount of glass. As a driver of the vehicle, I myself had pieces of glass fly into my arms while I was driving, but I thank God my Duaghter was not in the car with me that day. Not only is this harmful to the driver or passengers but also harmful to other drivers as it could have caused an accident. I am still nervous to this day about having my kids in my telluride as I never know if the window may shatter. This is a worry I never had before and believe this is worth investigating. I never had any signs, warning lights, or any warning of this event, as I was simply driving, heard a loud boom and realized the window had shattered and glass was everywhere.

2021 Kia Telluride. Driving home from work 6/8/23. Small crack developed in the windshield on passenger side lower corner. Has spread quickly across windshield. Left message with service department of local KIA dealership in Murfreesboro Tennessee inquiring about Kia "Customer Satisfaction Initiative" concerning windshield cracking. No call back after 8 days. Left email on KIA Corporate Customer Service Website on 6/12/23 inquiring about windshield "Customer Satisfaction Initiative". No response from Kia after 6 days. The Kia Web Site claims they will respond to inquiries within 48 hours but have not. Because this defect affects driver visibility I would consider this a safety issue.

I was pulling out of a parking lot going about 3 mph. There were no other vehicles around and the windshield cracked right in front of me. I called my insurance and explained to them the strange event that just took place, and they said that it would be a deductable of $500.00 or around $1000.00. Reasearch has proven that quote. The next day I went out to the car to start it up so the kids wouldn't be so hot. I watched the 6 inch crack from the day before, turn into a a 3.5 foot crack. Kia dealer says it's a rock chip so outside of warrenty. There is absolutly no way that a rock hit my windshield with no other cars around, and me going 3 MPH. I contacted Kia customer service, and was told that the dealer said it was a rock chip, therefore it was out of warrenty. At this point I am so terrifed to put my kids in that car, because look what happened when going at very sluggish speeds. On top of all of that, the replacment windshields are also prone to cracking, so all of us Telluride owners are between a rock, and a hard place. Someone, please look into this and force Kia to make it right to all of us who just bought a new family vehicle. I do have pictures of the windshield, however I cant upload them due to the very low upload space on this NHTSA website. Please reach out with an email and ill get them to you ASAP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Rear suspension harshness, rough ride, and asymmetric rear ride quality body movement. Medium to large bumbs on road causing body to pitch latterally causing all passengers to have accessive headtoss. Driver fatigue sets in quickly.

The front windshield is pitting. There are many divots in the windshield. I purchased the car brand new and have noticed new marks over the 2 years of ownership.

The sunroof track assembly broke when the sunroof was opened. Causing the sunroof to be stuck in the open position

While at a red light after exiting the highway, the vehicle lost all power and functionality. The car was in drive, and the brake was pressed in. No buttons had been pressed to shut down the vehicle. I had no power and no ability to restart the vehicle. I placed the vehicle into park and attempted to turn on my hazard lights. Unfortunately, there was no response from the vehicle, and though I was interrupting traffic, I could not provide any visual indicators to oncoming traffic. After moving the vehicle into park, I was unable to move the car into neutral. After approximately five minutes, without the brake being pressed or any button is pressed, the vehicle turned on its own. I was able to move the car into drive and continue to function as expected. Prior to this, I had used the vehicle to drop off my kids at daycare (which required turning on the vehicle, driving, and turning off the vehicle). This event occurred roughly 40 minutes after a mix of highway and city driving. From a safety perspective, this was very concerning as I had no way to indicate to other drivers that my car was not driveable. Fortunately my children were no longer in the car. I was very concerned that not only the car lost all power and functionality, but was more concerned that the car started on its own. I was also concerned that if I had not moved the car to park and somehow it turned back on if left in drive what potential damage could have been done to me, another vehicle and potential injury 30K service and all recalls had been satisfied prior to this by an authorized Kia dealership.

The rear driver side tire blew out when the vehicle was going approximately 70 mph. I attached photos of the damage. The low tire pressure light turned on about 5 minutes before the tire blew out. I took my vehicle to NTB to replace the tire. They determined because of the tread depth that all four tires needed to be replaced. The tread depth was 4mm and all their new tires were 10mm (even though the vehicle only has 25,000 miles). They did replace all four tires and said the insides of all the tires were cracked and had "dry rot" and it was only a matter of time before all the tires did the same thing (blew out).

The driver seatbelt screw came out from the wall at the base of the car. The seatbelt was no longer attached to the car. There was no previous damage or accidents to the seatbelt and the car has few miles on it. Kia towed it to the local dealership where they stated it “just came loose” and stated “it likely wasn’t fully tightened at the manufacturing plant.” They tightened it and said it was fine. They found no reason the bolt failed and gave no guarantee the bolt would not fail again. There was no warning or indication that the seatbelt was faulty prior to it coming out of place. It’s lucky it happened in a parked position and not in an accident. I’m deeply concerned the bolt or the where it connects to the car is indicative of a deeper issue such as faulty connective components.

My wife had placed our two children in the car in their car seats. She attempted to start the vehicle by pressing the brake and the starter button. Though all the dome lights and other normal electrical items were on at the time, as soon as she attempted to start the car, it instantly went dead. There was no power to anything, and all the interior dome lights did not work. No matter how often she attempted, she could not start the vehicle, even with accessory mode. It was almost as if the battery had been suddenly removed from the vehicle. At no point was the car moved outside of park. My wife removed our two kids from the vehicle, and shortly after, they were secured in our other vehicle; without my wife being in the Telluride, the car turned on itself. All interior lights were on, and the car was functional. She found that while the radio was on, the HVAC that had been on was now off. In addition, the fuel performance reset to zero. She turned off the vehicle, and we could not reproduce the issue. From a safety perspective, this was very unnerving as it involved our children in our car, but also that the car started on its own after five minutes. If we were not at home and the car could have been running in the garage without our involvement. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.

Moonroof exploded while driving down freeway. No external sources caused this. Sunny, safe conditions.

My 2021 Kia Telluride has exhibited a brake vacuum leak. Initially, the leak prevents the vehicle to be started because the brake pedal becomes "hard" after the vehicle sits overnight, and thus the pedal position switch can not signal the vehicle's starting system that the pedal has been pushed (before using the start/stop button) unless MUCH pressure is generated on the pedal. I took mine to the dealership and it took DAYS to diagnose because they didn't accept my description. They DID find a component that was leaking and have SAID it is resolved. This is actually a "known issue" within the Telluride community. ANY leak in a brake system is a safety issue as small leaks can become large, and that could lead to accidents. In my case, it became apparent after about a year of ownership and I finally took it to a dealership to be addressed.

While driving in a parking garage and going down a ramp to the next level, all of the lights on my dashboard popped on and the brakes stopped working. The emergency brakes failed to work, and we crashed into a wall/air conditioning unit. Luckily, we were going slow since we were in a parking garage and did not hit another car, but if we were on a highway and/ my entire family were in the car, someone could have died not only in my car but in other cars. The vehicle has been inspected by the dealership, but only after 3 weeks, and I've had to call to get any sort of communication from Kia. They have been horrible with communication. They also have not offered guaranteed reimbursement for a rental car nor have they offered a loaner. Insurance has inspected the car from a collision perspective and gave a quote on the damages. There were warning lights on as we were going down the ramp when the brakes went out.

At around 40,000 miles my Telluride start to have issues shifting at low speeds and when cold. By the time I hit 50,000 miles it was happening all the time. It began sputtering almost everyone I accelerated causing it to hesitate on highways. After two trips to the dealership they said I need a whole new transmission. My car is only at 56,000 miles and is no longer considered driveable until it is replaced which of course, the part is on back order.

The alternator fails causing the battery to drain and die while driving and permanently kills the battery. When this occurs all power is lost to the vehicle and in rapid succession multiple warning lights illuminate and a cascading series of messages related to the vehicle saftey features appear one after another. While the engine remains on power steering, headlights, and all other saftey features shut off in rapid succession causing unsafe driving conditions and leaves the vehicle inoperable. The vehicle was towed to a local kia dealer that refused to diagnose the alternator problem until I agreed to pay $350 for a new battery and a $150 diagnostic fee. Once I agreed (would require paying more to two to another local mechanic and two back to have Kia cover the alternator) they immediately diagnosed the alternator problem, but again refused to cover the battery which was less than two years old, but was 3,000 out of warranty.

Both high beam headlights failed while driving at night. One keeps failing, but this was the first time both failed. Headlight failure alert does appear on the dash. Mechanic said that it is a wiring issue, as LED bulbs do not fail so frequently. Interior lights also stop working randomly.

While in drive, the battery discharge warning was displayed inconsistently, similar to what had occurred sporadically on January 21 and January 23. Without notice, multiple indicator lights started flashing, including low tire pressure, Safety features such as check forward collision assist system, and more. Power steering failed, and ultimately had to coast into a safe location. This resulted in a tow to the dealership, where after multiple days, the dealership found that the alternator failed and replaced it under warranty. This could have negatively impacted not only my safety but the safety of others as the vehicle safety features were not operational and I lost full functionality of the vehicle such as power steering loss. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.

While driving, an error illuminated (inconsistently), signaling a battery discharge warning. This indicator was not consistent and would come and go at different times. The ambiguity of indicator lights and the inconsistency of how they were displayed raised concerns of safety of the vehicle and operations. All regular maintenance and satisfaction of recalls had been completed by a Kia-authorized dealership before this event.

The contact owns a 2021 Kia Telluride. The contact stated that while engaging the Forward Collision Avoidance system per the manufacturer’s instructions, the Forward Collision Avoidance system failed to engage. The contact stated that the Forward Collision Avoidance system was inoperable. The contact stated that while driving and approaching another vehicle, the Forward Collision Avoidance failed to engage. There was no warning light illuminated. The vehicle was taken to the dealer several times. The dealer test-drove the vehicle and informed the contact that the Forward Collision Avoidance system was operable when the Adaptive Cruise Control (ACC) mode was activated. The dealer diagnosed that no issues were found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 9,300.

The rear self-levelling shocks have failed completely, providing no shock absorbtion whatsoever. The vehicle is extremely difficult to control on bumpy roads even at moderate speed as it bounces so violently it is difficlult to maintain steeering. My vehicle is a 2021 Telluride SX with towing package

Windshield was hit by a TINY piece of gravel or road debris - so small we didn’t even see it. It left a ding in the windshield about the size of a pencil point - maybe a couple of millimeters in diameter. Before we could even pull off the road, the grass has cracked about three inches. Within about ten minutes the crack spread another three inches. Within a couple of hours, the crack had traveled both up towards the roof and down towards the hood - approximately two inches in both directions. This is a known problem with Kia windshields since the debut of the 2020.

My windshield has suffered a crack and several knicks from road debris hitting it. The windshield does not seem as resistant to damage from small pebbles/road debris as it should be.

After owning this Telluride for a year the engine started stalling. I took it into the nearest Oil change company, and they informed me that the oil was completely out and dry. I always stay up to date with my oil changes, so this was a huge shock. There was no light that ever came on stating an oil concern and there was no light that came on even when the engine stalled. This company sent me directly to Kia stating they have seen this several times with this vehicle and they have oil consumption issues. I went to Kia and they had me do the oil consumption test. When completed they stated I was within the "standard" oil consumption levels. I asked why the car didn't even have an oil light or engine light come on as a warning and they had no answers for me. Had a light come on I would've taken it to be looked at prior to having the engine stall on me which was a major safety issue. Fast forward, I ended up and purchased another car and gave the Telluride to my husband. I drive a lot for work and he doesn't, so it made more sense to help with the oil. We are now having to put at least 3 quarts of oil in it in between oil changes. And he has still experienced the engine puttering. Both times with our kids in the car, steering becomes difficult and he has to pull off the road. Once he turns it off and restarts, it seems to be fine. Another mechanic told us that they anticipate a recall to come out with the 2021 Telluride soon since they have already recalled previous years for the same issues. It is absurd to have to put in 3 quarts of oil in between oil changes. The fact that no warning lights have ever come on is safety concern. The car randomly stalling is a safety concern. Kia needs to do something about this before someone gets injured.

While driving, the fuel door body panel detached from the vehicle. Uncertain when or how it occurred. The component was there when the journey started, but upon arriving at the destination it was missing(12/08/2022). At the previous fuel stop almost 1 week prior(12/02/2022), there was no indication that the body panel attachment was compromised. This component failing and detaching at highway speeds could put the safety of others at risk. The panel was unable to be recovered after it fell off of the vehicle. No damage to the remaining components were found by the dealership. They claim it was stolen and not covered under warranty. Attached image does show a residue on the swing arm. Uncertain if that was an adhesive that failed.

Driving on the highway on 11/20/22, at approximately 65-70 mph, when there was a loud bang above the driver’s head causing the driver to become startled and swerve. The wind noise became louder and there was also a noise like something was moving on top of the sunshade. Exited the highway and pulled into a parking lot. Got out and the front sunroof had exploded and shards of glass were on top of the closed sunshade. The glass that remained was blown outward as if something inside the vehicle caused it to explode. Luckily the sunshade was closed and contained the glass or it would have come into the vehicle cabin and potential caused an accident or injuries to the occupants, and one could have been my one year old daughter. There were no cars around, no debris in the road, and not near an overpass.