2013 Land Rover Range Rover Complaint Log

I PURCHASED A 2013 RANGE ROVER EVOQUE IN MARCH 2013. WITHIN DAYS OF PURCHASING THE NEW VEHICLE I HAD TO BRING THE VEHICLE TO TWO (2) DIFFERENT LAND ROVER DEALERSHIPS. AS IT TURNS OUT WHEN THE VEHICLE WAS ASSEMBLED THE STEERING COLUMN WAS NOT INSTALLED PROPERLY AND CAUSED THE VEHICLE TO PULL. AN EFFORT WAS MADE TO FIX THIS PROBLEM. I ALSO HAD THE FRONT AXLE REPLACED WITHIN 5 MOTHS OF OWNING THE VEHICLE. I'VE ALSO HAD NUMEROUS OTHER PROBLEMS WITH THE VEHICLE AND HAVE HAD IT IN THE REPAIR SHOP SEVERAL TIMES. *TR

THE WASHER FLUID SPRAY NOZZLES DOES NOT PROVIDE SUITABLE SPRAY ONTO THE WINDSHIELD OTHER THAN IN PARK. INADEQUATE DESIGN, FLOW, SPRAY PATTERN IS CAUSING A SAFETY VISIBILITY ISSUE. I HAVE ATTEMPTED TO ADDRESS THE ISSUE WITH LANDROVER USA CUSTOMER SERVICE HOWEVER THEY WILL NOT FIX THE CONCERN. THEY HAVE LABELED THE ISSUE AS A "DESIGN CONCERN" NOT A SAFETY ISSUE AND "NOTIFIED" ENGINEERING IN ENGLAND FOR THEIR "POSSIBLE" REVIEW. TO CLEAR THE WINDSHIELD IN WINTER DRIVING, I MUST PULL OVER EVERY 10 - 15 MILES TO SPRAY WINDOW. THIS IS A BRAND NEW VEHICLE DESIGN FOR LAND ROVER AND AN OBVIOUS SAFETY ISSUE. I WOULD LIKE TO FILE A FORMAL SAFETY COMPLAINT WITH NHTSA.. THANK YOU FOR YOUR CONSIDERATION. I CAN FORWARD VIDEO AND PICTURES OF THE ISSUE IF DESIRED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE NEW GENERATION 2013 RANGE ROVER, RELEASED IN DECEMBER 2012, DOES NOT HAVE ADEQUATE WINDSHIELD WASHER SPRAY NOZZLES. THEY ARE UNABLE TO APPLY WASHER FLUID TO CLEAR AN OBSTRUCTED WINDSHIELD AT ANY TRAVELING SPEED. THIS CREATES A DANGEROUS DRIVING CONDITION DURING ANY WINTER DRIVING WHICH WILL LEAD TO ACCIDENTS. LAND ROVER CORPORATE OFFICES ARE UNWILLING / UNABLE TO ADDRESS THIS DESIGN FLAW IN ANY MANNER. THEY WOULD ONLY "REFER THIS DESIGN COMPLAINT" TO THEIR CORPORATE DESIGN ENGINEERING IN SOLIHULL, ENGLAND.

I GOT OUT OF THE EVOQUE WITH IT RUNNING AND THE DOOR OPEN. WHEN I CAME WALKING BACK THE CAR WAS GOING UP THE ROAD BY ITSELF IN REVERSE. IT HIT A MAILBOX THAT STOPPED IT. IT COULD HAVE HIT KIDS THAT ARE USUALLY IN THE AREA. LR/RR LOOKED AT IT FOR TWO WEEKS THEN TOLD ME I MUST HAVE LEFT IT IN REVERSE AND GOT OUT OF THE SUV SOMEHOW BEFORE IT MOVED. THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. WHEN I GOT IN THE SUV AFTER IT HIT THE MAILBOX IT WAS STILL IN PARK. LONG STORY SHORT IS LR/RR IS DOING NOTHING FOR US. NOW THE BODY SHOP IS TELLING US THE REPAIR PARTS THAT I HAVE TO PAY FOR WILL TAKE UP TO ONE YEAR TO GET IN. WE HAVE BEEN OVER 60 DAYS AND STILL THEY HAVE NO ETA FOR THE PARTS. WHAT A JOKE FOR A COMPANY OF THIS SIZE. MY WIFE WILL NEVER AGREE TO DRIVE THIS SUV AGAIN WITH THIS ISSUE. NEVER BUY A RR/LR. *TR