2004 Lexus IS Complaint Log

THE GAS PEDAL WILL INTERMITTENTLY STOP WORKING. FORCING ONE TO PULL OVER, RESTART THE CAR, AND/OR HAVE THE VEHICLE TOWED FOR REPAIR.

ENGINE QUIT ON HIGHWAY AT 65 MPH COASTED OF SHOULDER OF ROAD. WRECKER DROPPED AT DEALER. THEY MIS DIAGNOSED A BAD COIL. APPROXIMATELY 6 HOURS LATER THE CAR QUIT IN SAME WAY AGAIN. ANOTHER REPAIR SHOP PROPERLY DIAGNOSED THE PROBLEM AS AN IGNITOR CONTROL MODULE. THE ORIGINAL REPAIR CO.COMMUNITY TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THE UNSAFE CONDITION THEY PUT ME IN. TOYOTA COMPANY SAYS THEY HAVE NO CONTROL OR SAY IN SERVICE PROBLEMS CREATED BY DEALERS. THE FIRST QUESTION THE 2ND REPAIR SERVICE ASK WAS THE CAR RUNNING ROUGH. I SAID NO IT JUST QUIT. THIS QUESTION SHOULD HAVE BEEN ASK BY THE TOYOTA DEALER THAT DID THE FIRST REPAIR. COMMUNITY TOYOTA, BAYTOWN TEXAS. I MADE A GOOD FAITH EFFORT TO GET THE DEALER AND TOYOTA CO. TO ACKNOWLEDGE THEY MADE A MISTAKE AND TAKE CORRECTIVE ACTION SO THEY WILL NOT DO UNSAFE WORK IN THE FUTURE. I BELIEVE IN THE INTEREST OF PUBLIC SAFETY SOME ONE SHOULD SEE THAT THE MECHANIC AND SERVICE MANAGER WERE PROPERLY TRAINED. SO THEY DO NOT MAKE THE SAME MISTAKE IN THE FUTURE AND PUT DRIVERS THEIR PASSENGERS AND OTHER VEHICLES AT RISK. I SENT CERTIFIED LETTERS TO DEALER AND TOYOTA CO. DEALER DID NOT RESPOND TOYOTA CO. SAID THEY DID NOT GET INVOLVED WITH SERVICE COMPLAINTS. PROPERLY TRAINING AND SUPERVISING MECHANICS HAS TO BE SOMEBODY'S RESPONSIBILITY. PLEASE ADVISE ME IF YOU CAN HELP.

STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE 12 MONTHS. PLEASE HELP.

THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE THROTTLE BODY ISSUE-APPARENTLY I AM NOT THE ONLY ONE WHO IS HAVING THE ISSUE, SOMETIMES IT TAKES OFF, SOMETIMES IT DOESN'T PUSH AIR THROUGH AND THERE IS A 2-3 SECONDS DELAY WHICH CAN CAUSE AN ACCIDENT ESPECIALLY IF YOU ARE CROSSING AN INTERSECTION. I ALMOST GOT HIT TWICE

DASHBOARD IS MELTING AND HAS BECOME STICKY AND RUBS OFF ON CLOTHING. THIS INCLUDES THE PASSENGER SIDE AIRBAG SURFACE. THIS HAPPENS WHEN VEHICLE IS PARKED IN THE SUN.

MELTING DASH BOARD TO INCLUDE PASSENGER SIDE AIRBAG COVER, LEAVES RESIDUE ON YOUR HAND WHEN YOU TOUCH IT REGARDLESS OF WHERE THE VEHICLE IS PARKED IN COOL OR HOT AREAS.

DASHBOARD HAS BEEN MELTING SINCE I BOUGHT THE CAR BRAND NEW IN 2005. IT HAD 300 MILES ON IT. IT HAS HAD A STUCK VENT SINCE 8 BOUGHT IT ON TO OF THE DASH AND THE REPAINT THAT NOW LOOKS LIKE CRAP. BACK TO THE ORIGINAL ISSUE OF THE MELTING DASHBOARD. I HAVE BEEN BURNT BY THE MELTING WHATEVER IT IS MAKE OF. IT HAS STUCK TO MY HAND AND LEFT A BLISTER. WOULD LIKE TO KNOW WHY OTHERS MODELS WERE RECALLED AND NOT THE 2004 IS300???? ODVIOUSLY THERE ARE A LOT OUT THERE THAT ARE HAVING THIS SAME ISSUE. IF YOU ARE RESEARCHING TO BUY A LEXUS SAVE YOUR MONEY!

STICKY MELTING DASHBOARD. *TR

THE DASHBOARD ON MY LEXUS IS300 IS MELTING AND REFLECTS OFF THE WINDSHIELD DURING THE DAYTIME CAUSING A TERRIBLE GLARE THAT AT TIMES AFFECTS DRIVING VISION. THIS IS THE SAME PROBLEM THAT LEXUS HAS IDENTIFIED IN OTHER LEXUS VEHICLES (06 AND UP IS, LS460 ETC)AND WILL REPLACE THOSE DASHBOARDS. I HAVE CONTACTED LEXUS CUSTOMER SERVICE AND TOOK MY VEHICLE TO THE DEALER FOR INSPECTION. THE DECISION BY LEXUS CUSTOMER SERVICE IS THEY REFUSED TO APPROVE MY DASHBOARD DUE TO THE AGE OF THE VEHICLE. I'M ALSO WORRIED THAT THERE MIGHT BE CHEMICALS THAT CAN EFFECT HEALTH COMING OUT OF THE DASH BOARD CAUSING IT TO MELT. CAN THIS MELTED DASHBOARD EFFECT THE PASSENGER AIRBAG BY MELTING ? MY VEHICLE IS IN THE GARAGE AT HOME AND WORK. PLEASE HELP TO GET LEXUS TO REPLACE MY DEFECTIVE DASHBOARD.

MY DASHBOARD IS MELTING. THE PLASTIC IS STICKY AND LEAVES A BLACK FILM ON ANYTHING THAT TOUCHES IT INCLUDING FINGERS AND CLOTHING. THE BLACK RESIDUE IS VERY DIFFICULT TO GET OFF ONCE IT IS ON SOMETHING. JUST WASHING HANDS MULTIPLE TIMES WITH SOAP AND WATER IS NOT ENOUGH TO REMOVE IT. *TR

DASHBOARD HAS BEEN DETERIORATING FOR SEVERAL YEARS. CONTACTED DEALER AND LEXUS HEADQUARTERS AND WAS TOLD THEY DID NOT HAVE TO DO ANYTHING AS CAR WAS NO LONGER UNDER WARRANTY. I EXPECT BETTER FROM A SO-CALLED LUXURY VEHICLE. MY DAUGHTER'S 1998 ACURA'S DASHBOARD IS STILL PRISTINE. NOT ONLY DOES THE MELTING MATERIAL LEAVE BLACK MARKS ON ANYTHING IT TOUCHES, BUT I AM CONCERNED ABOUT TOXICITY. *TR

THE DASHBOARD IS MELTING. WHEN TOUCHED IT LEAVES PRINTS AND FEELS STICKY. IT'S BEEN ON GOING FOR A FEW YEARS AND HAS GOTTEN WORSE. I'M CONCERNED IT MAY BE TOXIC.

MY 2004 IS300 WAS INVOLVED IN AN ACCIDENT AT APPROXIMATELY 30 MPH AND NO AIR BAGS DEPLOYED. THE OTHER VEHICLE (SATURN) HIT MY CAR ON THE FRONT DRIVER SIDE, DAMAGING THE SUSPENSION, FENDER, BUMPER, AND SURROUNDING PARTS. AFTER IMPACT MY CAR WENT UP THE CURB, OVER SOME LARGE ROCKS AND RESTED ON AN INCLINE. I SUFFERED NECK, SHOULDER, AND BACK PAIN AND WAS TREATED BY A CHIROPRACTOR. NO AIR BAGS DEPLOYED AT ANY TIME. MY CAR WAS REPAIRED AND I AM CURRENTLY DRIVING IT. *TR

TL* THE CONTACT OWNS A 2004 LEXUS IS-300 EQUIPPED WITH NEXEN N-5000 TIRES (N.A), LINE SIZE 215/45/17. THE CONTACT STATED THAT HE NOTICED LARGE CIRCULAR CRACKS ON THE SIDEWALL OF THREE OF THE FOUR TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND ADVISED THE CONTACT THAT THE PROBLEM WAS A MANUFACTURING DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE DOT NUMBER WAS NOT AVAILABLE. THE FAILURE MILEAGE ON THE VEHICLE WAS 91,000. THE FAILURE MILEAGE OF THE TIRES WAS 15,000. *TR

THERE IS A DANGEROUS POTHOLE EASTBOUND ON LIE NEAR FRESH MEADOWS EXIT. DUE TO HEAVY TRAFFIC, THE POTHOLE WAS UNAVOIDABLE AS WE WERE LESS THAN 20 FEET BETWEEN THE CAR AHEAD OF US. THE POTHOLE WAS ON THE MIDDLE LANE. IT RESULTED IN A FLAT, A TOW, AND A BRAND NEW TIRE REPLACEMENT.

MY 2004 LEXUS IS 300 HAS A MELTING DASHBOARD. THE DASHBOARD HAS BECOME STICKY TO THE TOUCH AND LEAVES MARKS WHEN YOU TOUCH IT. *TR

THE DASHBOARD ON MY 2004 LEXUS IS300 IS MELTING; FEELS STICKY TO THE TOUGH, FINGERPRINTS CAN OCCUR, SCRATCHES VERY EASILY, AS TIME GOES BY IT BECOMES LESS AND LESS ATTRACTIVE, HAVE TO BE EXTREMELY CAREFUL WITH IT, AND WHILE CLEANING IT. I CONTACTED LEXUS AND THERE IS NO REMEDIATION ON THEIR PART. *TR

ON THE MORNING OF DECEMBER 22, 2009, AT APPROXIMATELY 6:30 AM, ON THE NORTHBOUND ON RAMP TO I-25 AT CASTLE PINES NORTH, CASTLE ROCK, CO MY 2004 LEXUS IS 300 ACCELERATED OUT OF CONTROL. STOMPING THE BRAKES HARD DID NOT STOP THE ACCELERATION. THE ONLY THING GOING THROUGH MY MIND AT THE TIME BESIDES STOPPING THE CAR, WAS THE FAMILY OF FOUR IN CALIFORNIA THAT DIED IN A RENTED LEXUS THAT ACCELERATED OUT OF CONTROL. I WAS ABOUT AT THE END OF THE ON RAMP, AND I KNEW I COULD NOT MERGE ONTO I-25, WHEN STANDING ON THE BRAKES STOPPED THE ACCELERATION, AND I WAS THEN ABLE TO GET THE CAR STOPPED. AFTER CALMING DOWN, I DROVE MY CAR INTO WORK ( ABOUT 20 MILES) AND CALLED KUNI LEXUS OF LITTLETON, CO. KUNI LEXUS INFORMED ME AT THAT TIME I NEEDED TO REPORT THIS INCIDENT TO TOYOTA HEADQUARTERS BEFORE KUNI LEXUS COULD DO ANYTHING, SO I CALLED TOYOTA AND REPORTED THE INCIDENT, THEN CALLED KUNI LEXUS BACK, TOLD THEM WHAT HAPPENED AND ARRANGED TO HAVE MY CAR TOWED TO THE DEALERSHIP. KUNI LEXUS HAD MY CAR FOR A WEEK, AND DID NOT FIND ANYTHING WRONG WITH THE CAR. THEY DID NOTE THAT MY FLOOR MATS WERE NOT HOOKED INTO PLACE. THE FLOOR MATS WERE THE FIRST THING I CHECKED, AS I HAD HEARD THE FLOOR MAT THEORY. THE MATS WERE IN PLACE WHEN I CHECKED THEM, BEFORE I HAD MY CAR TOWED TO THE DEALERSHIP. *TR

2004 LEXUS IS300 PURCHASED FROM THE ORIGINAL OWNER IN 2008. AS EVIDENCED BY MANY CLAIMS ON DIFFERENT LEXUS/TOYOTA VEHICLES THE DASHBOARD AND CENTER CONSOLE IS "MELTING." 2006 AND UP LEXUS IS MODELS HAVE AN EXISTING RECALL. 2002-2005 LEXUS IS MODELS DO NOT HAVE THIS RECALL ALTHOUGH THE ISSUE IS EXACTLY THE SAME. BEING A FATHER OF A 5-YEAR OLD DAUGHTER WHO RIDES IN THIS VEHICLE MY SAFETY CONCERNS ARE THREEFOLD... 1. FUMES AND/OR VAPORS BEING RELEASED INTO THE AIR AND BEING INHALED BY MYSELF AND/OR DAUGHTER. 2. AIRBAG PANEL IS AFFECTED AND WORRIES ME THAT DEPLOYMENT MIGHT BE AFFECTED. 3. GLARE ON THE INSIDE OF MY WINDSHIELD FROM MELTING PLASTIC.

CAR FAILED TO STOP AT A RED LIGHT UNDER NORMAL BRAKING BECAUSE ENGINE FAILED TO DECELERATE WHEN PRESSURE WAS REMOVED FROM THE PEDAL. MAXIMUM FORCE WAS APPLIED TO THE BRAKE PEDAL. THE BRAKE ANTI LOCK FEATURE WAS ACTIVATED AND A COLLISION WITH THE STOPPED CAR AHEAD WAS BARELY AVERTED. WHEN STOPPED, THE ENGINE REVERTED TO NORMAL IDLE. THE PROBLEM DID NOT RECUR. EXAMINATION BY A MECHANIC AT THE DEALERS SHOP FAILED TO IDENTIFY A COMPUTER FAULT OR OTHER CAUSE. THE CAR WAS RETURNED WITHOUT REPAIR. I AM NOT SATISFIED THAT A STUCK THROTTLE IS NOT A REPAIRABLE OR ABNORMAL CONDITION. IT SEEMS TO ME BE HIGHLY DANGEROUS AND MERITS MORE THAN A "WELL, ITS WORKING NOW SO COME BACK WHEN IF IT HAPPENS AGAIN." SORT OF RESPONSE. *TR

TL*THE CONTACT OWNS A 2004 LEXUS IS 300. THE CONTACT EXPERIENCED TWO TIRE FAILURES, IN WHICH THEY SPONTANEOUSLY FLATTENED. SHE HAS LOW PROFILE CHROME-PLATED WHEELS. SHE TOOK THE VEHICLE TO A TIRE REPAIR SHOP AND WAS INFORMED THAT THE INSIDE OF THE CHROME WHEELS WAS CORRODED AND DID NOT SEAL PROPERLY DURING INFLATION. AS A RESULT, AIR INEVITABLY LEAKED FROM THE TIRES. THE TECHNICIAN ALSO STATED THAT SHE NEEDED TO REPLACE ALL FOUR WHEELS. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 44,000.

ON JULY 18, 2008, I WAS DRIVING MY LEXUS IS-300. MY WIFE AND I EXITED THE HIGHWAY AND STOPPED AT A STOP LIGHT ON THE OFF RAMP. WHILE WAITING TO PROCEED THROUGH THE STOPLIGHT, WE WERE STRUCK FROM BEHIND BY ANOTHER DRIVER GOING APPROXIMATELY 50 MILES AN HOUR ESTIMATED BY THE POLICE OFFICER. THE REAR END COLLISION WAS SO FORCEFUL WE WERE PUSHED INTO THE VEHICLE IN FRONT OF US. OUR VEHICLE (LEXUS IS 300) IS TOTALED - THE BACKEND COMPLETELY CRUSHED AND FRONT END SEVERELY CRUSHED. OUR FRONT AND SIDE IMPACT BAGS DID NOT DEPLOY. I RECEIVED A MAJOR HEAD CONTUSION AND WAS TAKEN TO THE HOSPITAL. WE WOULD LIKE TO KNOW WHY THE AIR BAGS DID NOT DEPLOY AND IS THIS A COMMON PROBLEM WITH THIS BRAND/MAKE. *TR

TL*THE CONTACT LEASED A 2004 LEXUS IS300. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE UNINTENTIONALLY ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE STEPS ON A RAILING OF A BUILDING. THE CONTACT CONTINUED TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER TO GAIN CONTROL OF THE VEHICLE. A POLICE REPORT WAS FILED, BUT SHE DID NOT RECEIVE A COPY. THE VEHICLE WAS REPAIRED AT THE INSURANCE COMPANIES EXPENSE. THE WEATHER WAS NOT A FACTOR. THE APPROXIMATE FAILURE MILEAGE WAS 34,527. UPDATED 06/03/10.*JB

FRONT WINDSHIELD CRACK WITH NO ROCKS HITTING IT ON THE BOTTOM MID PASSENGER SIDE. CRACKED ALL THE WAY TO THE BOTTOM MID DRIVER SIDE ABOUT 2FT LONG. ALSO STARTED TO CRACK FROM THE MID CORNER OF THE PASSENGER SIDE. ABOUT 6 INCHES LONG. I BELIEVE ITS DUE TO BODY FLEX STRESS THAT THE WINDSHIELD CRACKED.*TR

I HAVE A 2004 LEXUS IS300 AND HAVE THE SAME DASH MELTING ISSUE THAT OTHER PEOPLE IS HAVING. STARTING FROM 2007 THE DASH STARTED TO MELT AND TOOK TO DEAL BACK THEN AND THEY REFUSE TO DO ANYTHING. RECENTLY GOT A LETTER FOR WARRANTY ENHANCEMENT NOTICE FOR MY OTHER 2007 LEXUS ES350 WITH SAME ISSUE OF MELTING DASH. I THINK LEXUS SHOULD ALSO DO A REPLACEMENT FOR ALL 2004 IS300 FOR DASH PROBLEM.

THE DASH BOARD IS MELTING SINCE 2007, LEXUS DID NOT DO ANY MORE THAN CHANGE PASSENGER AIR BAG COVER THAT AFTER A WILE STARTER MELTING AGAIN, THEY BLAME AT SUN EXPOSURE, THE CAR IS ALWAYS IN THE GARAGE AND IS USED VERY LITTLE TODAY THE MILEAGE IS 48,000, WE COMPLAINED TO LEXUS A LITTLE AFTER THE WARRANTY WAS OVER WITH NO RESULT. WE ARE AFRAID OF TOXICITY THAT CAN AFFECT OUR HEALTH WE EXPRESS THIS TO LEXUS AND THEY DISMISSED OUR CONCERN. *TR

ONE WEEKEND I CHECKED ON MY TIRE WEAR, AND NOTICE THE FRONT TIRES ON MY CAR WAS WEARING OUT UNEVENLY, LIKE THE ALIGNMENT WAS OFF, I BROUGHT IT TO THE LEXUS DEALER AND THEY TOLD ME IT WAS A NORMAL WEAR. THE LEXUS FACTORY TOLD ME IT IS HOW THE CAR IS SET UP. *JB

WHILE DRIVING IN INCLEMENT WEATHER THE VEHICLE REAR TRACTION MALFUNCTIONED WHICH RESULTED IN FREQUENT SPINOUTS AND A SUBSEQUENT COLLISION WITH ANOTHER VEHICLE. *NM (2004 LEXUS IS300) THE CONSUMER STATED THE TIRES ON THE VEHICLE PERFORMED POORLY AND SHOULD NOT HAVE BEEN PLACED ON THE VEHICLE. *JB THE CONSUMER STATED THAT EVEN USING THE SNOW FEATURE TRACTION AND THIRD GEAR HE HAD NO CONTROL OF THE VEHICLE WHILE DRIVING LESS THAN 25 MPH. *TC

DT*: THE CONTACT STATED THE BRAKE AND ACCELERATOR PEDALS WERE MADE OF CHROME PLATES THAT CAUSED THE DRIVER TO SLIP OFF THE PEDALS DURING NORMAL ROAD CONDITIONS. THE NATURE OF THE FAILURE WAS PERMANENT. THE MANUFACTURER REFUSED TO REPAIR OR REPLACE THE CHROME PLATED PEDALS. UPDATED 11/30/2006 - THE ONLY SHOES THE CONSUMER COULD WEAR TO ALLEVIATE THE SLIPPAGE WAS ATHLETIC SHOES, LIKE SNEAKERS, WHICH HAVE A RUBBER SOLE. *NM