2007 Lexus IS Body & Structure Problems

The dashboard melted again, I had the TSB in 2017 to replace the dash. It is now again melted and obstructs your view by shining onto to the front windshield, obstructing the front view of the driver can cause impairment of vision and could lead to collision. The rear view mirror has black corrosion on it making it impossible to see clearly in the rearview and also obstructing your view which could cause an accident due to limited visibility when changing lanes. Sometimes when driving or parking the power steering locks the steering wheel in place intermittently, could not get it to happen at dealer but happened before and is a severe road hazard( Shows P/S in red on dash) dash lights VSC and traction control intermittently light up and go away. Obviously it is a hazard if the steering locks up when driving. Lexus oem alloy wheels chipping, not a hazard but cosmetic and disappointing.

My vehicle has a sticky door panel issue that is easily damaged/defected when in contact. Due to the material chosen by the manufacturer, the door panels are easily defected in scratches, sun damage, flaking, etc.. I been in contact with other 2007 Lexus IS 250 owners that have the same complain on their vehicle. I called the dealership and they also confirmed the issue, but they were unable to assist me and recommended me to file a complaint with NHTSA. I simply request to have a recall on my vehicle (VIN) to have my door panels replaced by the manufacturer at no out-of-pocket cost to me. Thank you!

TL* THE CONTACT OWNS A 2007 LEXUS IS. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND EXHIBITED CRACKS. THE CONTACT WAS CONCERNED THAT THE FRONT DRIVER AND FRONT PASSENGER SIDE AIR BAGS MAY NOT DEPLOY PROPERLY DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC ADVISED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE DASHBOARD WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 103,000.

I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH BUT IT MADE NO DIFFERENCE. I CAN'T PUT ANYTHING ON THE DASH WITHOUT HAVING IT GETTING STICKY.

I BOUGHT THIS CAR FROM A DEALERSHIP AND I NOTICED THAT THE DASH WAS REALLY STICKY. I ASSUMED THAT THE DEALER HAD PUT A PRODUCT ON THE DASH JUST TO MAKE IT LOOK SHINY. WHILE I WAS DRIVING THE CAR HOME I ALSO NOTICED THAT THE SHINY/STICKY DASH CAUSES A REFLECTION ON THE WINDSHIELD. THIS BRIGHT REFLECTION MAKES IT REALLY HARD FOR ME TO SEE WHILE I'M DRIVING. WHEN I GOT HOME I TRIED CLEANING THE DASH BUT IT MADE NO DIFFERENCE.

VEHICLE DASHBOARD IS MELTED ON DRIVER SIDE, CAUSING A GLARE ONTO THE WINDSHIELD AND CANNOT SEE WHILE DRIVING.

THE DASHBOARD OF MY 2007 LEXUS IS 350 IS MELTING. NOT ONLY IS IT VERY STICKY, IT CAUSES A DANGEROUS GLARE ON SUNNY DAYS DEPENDING ON THE DIRECTION I AM DRIVING. I HAVE TO ADJUST MY BODY TO LEAN TO ONE SIDE OR THE OTHER OR UP AND DOWN TO SEE AROUND THE GLARE. IT IS DANGEROUS WHETHER THE CAR IS IN MOTION OR NOT. THE CLAIM IS DENIED BY INSURANCE SPECIFYING WEAR AND TEAR AND LEXUS PER THERE BEING NO RECALL AND THE PROGRAM THEY TEMPORARILY IMPLEMENTED AROUND 2014 FOR REPLACEMENTS HAS SINCE ENDED AS OF MAY 2017 (SHORTLY BEFORE I NOTICED THE DASH WAS MELTING AND NOT DIRTY). ESTIMATED COST OF REPAIR FROM LEXUS AS OF 9/9/19 IS $1,950. THIS DOESN'T INCLUDE FIXING THE SIDE DOOR HANDLES THAT HAVE DETERIORATED AS WELL. I HAVE VIDEO AS WELL AS THE PICTURES ATTACHED.

MY DASH AND DOOR COVER ARE MELTING AND PIECE ARE FALLING OFF

THE INTERIOR DASHBOARD BECOMES STICKY AND HAS FORMED SPOTS OF SMOOTH AREAS THAT DANGEROUSLY REFLECT SUNLIGHT INTO THE DRIVER'S EYES. THE DASHBOARD HAS STARTED TO PIT AND CRACK LEAVING PIECES OF MELTED DASH ON THE INTERIOR OF THE CAR. THE DOOR PANELS SEEM TO BE MADE OF THE SAME MATERIAL AS THE DASH, AS THEY TOO ARE PITTING AND CRACKING.

MY 2007 LEXUS IS250 HAS ISSUES WITH THE WINDSHIELD MOLDING. THE LEFT AND RIGHT SIDE ARE CHIPPING AWAY AND CRACKING ON THE LEFT AND RIGHT SIDE. IT SEEMS LIKE IT IS DUE TO THE SUN AND THE PART DOES NOT WITHSTAND HEAT CAUSING IT TO DRY WHERE IT BECOMES BRITTLE. THIS CAN BE A SAFETY ISSUE AND NEEDS TO BE RESOLVED. *TR

MY 2007 LEXUS IS250 HAS A STICKY MELTING DASHBOARD AND STICKY DOOR THAT ARE A NUISANCE AND AFFECT MY DRIVING. THIS IS NOT SAFE AND LEXUS USED A HORRIBLE MATERIAL FOR IT. *TR

THE PRESENT IS TO EXPRESS MY CONCERN IN REGARDS TO HOW THE INTERIOR OF MY LEXUS IS250 HAS MELTED AND DETERIORATED. THE DASH BOARD IS COMPLETELY SHINY WHICH CAUSES A BRIGHT REFLECTION IN MY WINDSHIELD WHILE DRIVING. ALONG WITH THE GLARE IN THE WINDSHIELD, THE MELTING PLASTIC COULD TAMPER WITH THE FUNCTIONING OF MY AIRBAGS AND MAY EVEN BE RELEASING HARMFUL CHEMICALS. AFTER READING AND RESEARCHING ABOUT THE MATTER I WAS DIRECTED TO SAFERCAR.GOV TO VOICE MY CONCERNS AND JOIN THE THOUSAND OF LEXUS OWNERS DEALING WITH THIS HORRIBLE SITUATION. *TR

THE FRONT DASHBOARD OF MY 2007 LEXUS IS350 HAS MELTED INTO A HIGHLY REFLECTIVE, STICKY SUBSTANCE THAT SIGNIFICANTLY HINDERS VISIBILITY OUT THE FRONT OF THE AUTOMOBILE UNDER CERTAIN LIGHTING CONDITIONS. I HAVE NOT HAD AN INCIDENT YET BUT AM VERY CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR. *TR

THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY AND MELTING. THIS IS COMPLETE FALSE AND INACCURATE BECAUSE I PERSONALLY WASH AND CLEAN MY CAR AND ONLY USED MICROFIBER AND WARM WATER TO CLEAN THE INTERIOR. LEXUS SHOULD LOOK INTO THIS PROBLEM AND FIX IT THE RIGHT WAY RATHER THAN BLAMING THE CUSTOMER WHO HAS BEEN LOYAL AND OWNS 3 LEXUS SO FAR. I CURRENTLY OWN A 2007 LEXUS GX470 AND A 2007 LEXUS IS350. I DO NOT HAVE THE PROBLEM WITH MY GX. IT'S THE IS350 DASH THAT HAS THE DASH PROBLEM. *TR

MY DASH BOARD BECAME STICKY AND I WAS UNABLE TO FIAT MY WINDSHIELD PROGRAM. I CONTACTED LEXUS AND THEY SAID THE NEIGHBORHOOD OF A RECALL. I LOOKED ON THE INTERNET AND THERE WAS PLENTY OF RECALLS. THEY REPLACED MY DASHBOARD FOR ME BUT CHARGE ME APPROXIMATELY $500 TO DO THAT. THEY SAID THE CAR WAS OUT OF WARRANTY IT WAS A GOOD-FAITH RESPONSE. I FOUND THE ARTICLE ON ABC NEWS IN TAMPA JUNE 14, 2014 THE REPORTER INDICATED THAT THERE'S BEEN SEVERAL PROBLEMS WITH LEXUS NISSAN CARS THAT HAVE HAD THIS STICKY DASHBOARD. I KNOW LEXUS NEW ABOUT IT BECAUSE WAS ALL OVER THE INTERNET. THEY REFUSED TO ACKNOWLEDGE IT. BUT I HAD TO PAY OUT-OF-POCKET AND ORDER TO BE ABLE TO DRIVE MY CAR TO WORK. I THINK THIS IS TERRIBLE. THEY KNEW ABOUT THE DASHBOARDS. I ALSO HAVE STICKINESS ON THE LEFT PANEL OF MY CAR STARTING TO BEGIN. I'M AFRAID TO TAKE THAT IN ALSO MY COFFEE MILLION DOLLARS TO GET THAT FIXED. IT'S SO SAD THEY KNEW OF THIS PROBLEM. *JS

MY CAR DASH BOARD AND SIDE PANELS ARE BEGINNING TO MELT. SINCE THIS IS HAPPENING EXACTLY ON THE DRIVER SIDE DASH BOARD, IT IS HARD TO SEE THROUGH THE WINDSHIELD AT TIMES DUE TO HAVING A REFLECTION. *JS

AFTER PURCHASING CAR, I NOTICED DOOR PANELS SEEMED TO BE MELTING & REAL SMOOSHY WHEN YOU TOUCH IT. I TOLD DEALERSHIP & THEY JUST WANTED TO PATCH IT SO I GOT A SECOND OPINION FROM UPHOLSTERY SHOP & THEY SAID ITS REALLY NOTHING THEY CAN DO BUT PATCH IT BECAUSE ITS MOLDED!! I WOULD LIKE TO KNOW WHAT CAN BE DONE TO GET A RECALL INITIATED SO THIS CAN BE FIXED BEFORE IT GETS WORSE. *TR

DASHBOARD STARTED MELTING AS WELL AS DOORS AFTER 3 DAYS FROM WHEN I BOUGHT THE CAR FROM LEXUS OF ORLANDO, TOOK IT BACK AND THEY WERE NOT ABLE TO ASSIST CAUSE CAR WAS OFF WARRANTY BY 4K MILES, IF I KNEW THIS WAS HAPPENING I WOULD HAVE NEVER BOUGHT IT. *JS

THE DASHBOARD IN MY LEXUS IS250 APPEARS TO BE MELTING. THE DASHBOARD BECOMES EXTREMELY STICKY WHEN THE VEHICLE IS IN THE SUNLIGHT. AS A RESULT OF THE INFERIOR QUALITY, A SHINE IS BEGINNING TO APPEAR ON THE DASHBOARD WHICH REFLECTS ON TO THE WINDSHIELD WHEN IN THE SUN. THE REFLECTION IN THE WINDSHIELD MAKES IT DIFFICULT TO SEE WHEN DRIVING AND IS GETTING INCREASINGLY WORSE AS TIME PASSES. *TR

DASH BOARD MELTING AND DOOR PANELS GETTING SOFT. THE DASH REFLECTS THE SUN FROM THE WINDSHIELD AND IT CAUSES THIS REFLECTION SO IT SOMETIMES BECOMES HARD TO SEE. *JS