2010 Lexus RX Complaint Log

I HEARD THAT THERE WAS A RE- CALL ALSO MY ROOF MAKES A NOISE WHEN O DRIVE OVER 70 -80 MILES AND THAT NOT NORMAL I GOT THE CAR USED SO IM NOT SURE IF THERE IS WARRWNTY BUT MY CAR ONLY HAS 63000 MILES

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE THE CONTACT'S SPOUSE WAS PULLING INTO A PARKING SPACE AT 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED. THE ENGINE REVVED AND THE CONTACT DROVE OVER A SNOW MOUND BEFORE CRASHING INTO A WALL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO BERGSTROM LEXUS OF APPLETON (3060 N VICTORY LN, APPLETON, WI 54913, (920) 471-1895) WHERE A THIRD PARTY SPECIALIST WAS SENT TO EXAMINE THE VEHICLE. THE FINDINGS WOULD BE REPORTED TO THE CONTACT AT A LATER DATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE CRASH WAS IN RELATION TO NHTSA CAMPAIGN NUMBER: 12V3005000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 115,000.

ON SEPTEMBER 30, 2018, ABOUT 7:00PM, DRIVING SLOWLY IN A NEIGHBORHOOD, SLOWED EVEN MORE TO GO OVER A SPEED BUMP, A LIGHT CAME ON. SECONDS LATER, WHEN I WENT TO BRAKE TO SLOW FOR A TURN, THERE WERE NO BRAKES. I HAD TO PUSH TO THE FLOOR AND THE CAR BARELY SLOWED. MY WIFE WAS IN THE CAR. DIAGNOSED AS BRAKE ACTUATOR AND MOTOR ASSIST FAILURE. INTERNET SEARCH REVEALED LEXUS/TOYOTA HAS KNOWN THIS SERIOUS PROBLEM FOR MANY YEARS OF CARS. A SECONDARY WARRANTY ENHANCEMENT HAD BEEN ISSUED TO DEALERS. LEXUS WON'T HONOR IT BASED ON 'CUSTOMER LOYALTY' (OUR FIRST LEXUS). THEY DIDN'T EFFECTIVELY WARN AND WON'T FIX IT. BRAKES ARE AS SERIOUS AS IT GETS. THERE ARE THOUSANDS OF CARS OUT THERE LIKE TICKING BOMBS THAT COULD HAVE BRAKE FAILURE AT HIGH SPEED OR WHEN A CHILD IS CROSSING THE STREET. IT'S REPREHENSIBLE THAT THEY WON'T FIX IT. UNFORGIVABLE THAT THEY WON'T ISSUE A RECALL. WHY? BECAUSE THE PARTS ALONE ARE $4,500 AND OUR LIVES ARE WORTH LESS THAN THAT. PLEASE DO SOMETHING. REPORTING AND ASKING BECAUSE NOT IF, BUT WHEN, LIVES ARE LOST DUE TO 'COST OF DOING BUSINESS' I'VE DONE MY PART TO MAKE A RECORD FOR THE CLASS ACTION LAWSUIT. SHAME ON LEXUS/TOYOTA.

THE VEHICLE WAS APPROACHING A STOPLIGHT AND BEFORE COMING TO A COMPLETE STOP, SMOKE EMERGED FROM UNDERNEATH THE CAR. WITHIN A MINUTE THE CAR CAUGHT FIRE WHICH COMPLETELY BURNED THE ENGINE AND THE FIRE SPREAD INTO THE CABIN. PRIOR TO THIS INCIDENT, WE HAVE NEVER EXPERIENCED ANY MINOR OR MAJOR ISSUES WITH THE VEHICLE. THIS VEHICLE ALSO UNDERWENT REGULAR MAINTENANCE PRIOR TO INCIDENT.

STEERING COLUMN RATTLING / CLINGING. THIS IS MY SECOND COMPLAINT. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESS BY THE MANUFACTURER. HOPE WE WILL NOT WAIT UNTIL SOMEBODY OR A FAMILY LOSES THEIR LIFE.

OIL HOSE LEAK. OIL PIPE WHICH CONNECTS TO THE ENGINE. WHILE DRIVING THE HOSE WILL LEAK AND YOU WILL NEVER BE ADVISED THAT THE OIL IS LOW. "A SERVICE BULLETIN" WENT OUT TO REPLACE THE PLASTIC HOSE TO METAL. WHEN YOU TAKE THE CAR TO THE DEALERSHIP THEY TRY TO TELL YOU ITS NOT A SAFETY ISSUE BUT AN ENGINE NOT RECEIVING OIL AND YOUR TRUCK JUST BREAKING DOWN IS A SAFETY ISSUE.

REAR LIFTGATE CLOSES IN THE WINTER TIME WITHOUT WARNING. NO PROBLEM IN WARM MONTHS. HAD COMPLAINED OF THIS ISSUE SINCE I OWNED THE CAR AND WAS ADVISED BY LEXUS DEALER THAT THIS HAPPENS IN THE WINTER. FOR THE MOST PART I WAS ABLE TO CATCH IT BECAUSE IT STARTS BEEPING NOW IT JUST SHUTS AND FELL ON ME WHEN I WAS LOADING GROCERIES AT THE SUPERMARKET. THE PROBLEM APPEARS TO BE AN ISSUE WITH THE STRUTS BECAUSE THE SAME PROBLEM ALSO HAPPENED WITH THE HOOD WHEN I WAS GETTING A JUMP WHEN THE CAR WAS PARKED IN MY DRIVEWAY. LEXUS OFFERED TO PAY FOR THE HOOD STRUTS BUT NOT REAR LIFT GATE. THE ONLY TIME THE HOOD IS OPEN IS WHEN IT'S AT LEXUS FOR SERVICE SO THAT IS NO HELP TO ME.I NO LONGER USE MY TRUNK IN THE WINTER. LEXUS SHOULD MAKE PEOPLE AWARE OF THIS ISSUE. I DON'T HAVE THE DATE BUT LEXUS SHOULD HAVE IT ON FILE.

AIR BAGS DID NOT DEPLOY IN HITTING A CAR IN THE REAR MOVING 30 MILE PER HOUR

ELECTRICAL CAUSES HEADLIGHT TO NOT WORK (ON DRIVER SIDE), AND THEN DOOR LOCK WOULD NOT WORK ON DRIVER SIDE AND HAD TO USE KEY FOB . THEN ALL WINDOWS ROLLED DOWN AND CANNOT ROLL THEM BACK UP DEFINITELY NOT SAFE WITH WINDOWS DOWN WHEN OUT OF TOWN.

THE STEERING COLUMN RATTLES WHENEVER YOU GO OVER A BUMP. IT SHAKES AND MAKES A LOUDER CLINGING NOISE ON THE HIGHWAY. THIS IS A DAILY OCCURENCE. THE MANUFACTURER ACKNOWLEDGED ISSUE BUT CLAIMS IT HAS BEEN FIXED ONCE. SAME PROBLEM REOCCURS AGAIN. CLEARLY A DEFFECTIVE PART. MANUFACTURER OFFERED A REPLACEMANT PART BUT REFUSE TO BE RESPONSIBLE FOR INSTALLATION COST. I OFFERED TO COVER HALF OF THE INSTALLATION COST. MANUFACTURER REFUSED MY OFFER. SENT AN APPEAL LETTER OF RECONSIDERATION TWICE BUT WAS REJECTED. I STRONGLY BELIEVE THIS IS A MANUFACTURING / DEFECTIVE PART PROBLEM. REGARDLESS OF HOW OLD OR HOW MANY MILES THE VEHICLE HAS. IF SOMETHING IS FIXED ONCE AND SAME PROBLEM REOCCURS AGAIN, THEN IT'S NOT FIXED. CONCERN OF MY FAMILY SAFETY AND VERY DISTURBED ABOUT THE MANUFACTURERS ATTITUDE. PLEASE KINDLY HELP.

TAKATA RECALL. STARTED CAR IN THE MORNING DROVE IT TO WORK DIDN'T SMELL ANYTHING IT WAS ABOUT 34MILES ALL HIGHWAY.PARKED THE CAR ( THE CAR WAS NOT IN MOTION AT THE TIME)WENT OUT IN 15 MIN AND THE WHOLE FRONT END WAS ON FIRE. CALLED FIRE DEPARTMENT BY THE TIME THEY GOT HERE IT WAS TO LATE.THIS WAS ON PRIVATE PROPERTY CON EDISON OF NEW YORK. THE CAR ONLY HAD 32,000 MILE AND WAS ONLY MAINTAINED BY LEXUS ALL SERVIVE RECORDS THEY HAVE NOW ITS GOING TO COST ME 18,0000 FOR UPGRADE OR ANOTHER CAR WHEN THIS CAR WAS IN MINT CONDITION DON'T HAVE ANY REPAIR RECORDS THEY WERE STORED IN THE CAR. LEXUS HAS ALL THE CAR RECORDS. THE CAR WENT IN DECEMBER FOR STATE INSPECTION AND OIL CHANGE NOTHING WAS BROUGHT TO OUR ATTENTION

WHILE SLOWLY PULLING INTO PARKING SPACE IN THE PARKING LOT OF THE LOCAL POST OFFICE, WITH FOOT ON BRAKE PEDAL CAR QUICKLY ACCELERATED FORWARD WITH ENGINE REAVING. CAR SHOT FORWARD GOING OVER CONCRETE CAR STOPS TOWARD A CREEK AND SMASHED INTO A STAND OF TREES. DRIVER AIRBAGS DEPLOYED. COMPLETE FRONT OF VEHICLE INCLUDING HOOD AND WINDSHIELD WERE SMASHED AND DRIVEN INTO ENGINE COMPARTMENT. I BELIEVE THIS IS A CASE OF UNINTENDED ACCELERATION CAUSED BY THE VEHICLE MALFUNCTIONING. THERE HAVE BEEN MULTIPLE DOCUMENTED COMPLAINTS OF THIS HAPPENING IN LEXUS RX 350 VEHICLES. THE FLOOR MAT WAS SECURELY IN PLACE AND HAD NOT MOVED AND THE DRIVER INSISTS HER FOOT WAS ON THE BRAKE PETAL AT ALL TIMES. THERE WERE NO OBSTRUCTIONS IN OR AROUND THE ACCELERATOR PETAL OR THE BRAKE. PARAMEDICS WERE CALLED TO SCENE AND A POLICE REPORT WAS FILED.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 75 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE DRIVING ON UNEVEN PAVEMENT. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CHARLES BARKER LEXUS VIRGINIA BEACH, 3909 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED AN INVESTIGATOR TO DIAGNOSE THE VEHICLE. THE CONTACT WAS UNABLE TO CONTACT ANYONE CONCERNING THE RESULTS OF THE DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

MY CAR STARTED LEAKING OIL ALL OVER MY DRIVEWAY AND INTO THE GARAGE, AS SOON AS I REALIZED WHAT HAPPENED I DROVE IT TO THE DEALER. DEALER SAID FRONT OIL COOLER HOSES WERE LEAKING AND THAT I WAS NOT THE FIRST. DEALER ASKED LEXUS TO RECALL AND WERE REFUSED. THIS DEFECT IS ALL OVER THE INTERNET SINCE THE COMPANY USED RUBBER HOSE INSTEAD OF METAL WHICH THEY USED TO USE AND SHOULD HAVE CONTINUED TO USE. THE PART WAS COVERED UNDER WARRANTY BUT MY DRIVEWAY AND GARAGE FLOOR ARE RUINED. THE COMPANY 1-800 NUMBER SERVICE PERSON WAS RUDE. I WAS NEVER NOTIFIED THIS PART WAS A PROBLEM. OTHER DRIVERS ARE BEING STRANDED ON ROADWAYS AND THEIR ENGINES ARE BLOWING UP. PLEASE HELP. THIS NEEDS A CLASS ACTION SUIT OR A FORCED RECALL.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OBTAINED THE VEHICLE'S EVENT DATA RECORDER. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V305000 (VEHICLE SPEED CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

BRAKE BOOSTER MALFUNCTION, I WAS ENTERING THE FREEWAY, SUDDENLY MY BRAKE PEDAL STIFFENED UP AND NO BRAKES, KEEP PUMPING BRAKES AND PARKING BRAKE LIGHTS CAME ON AND BRAKE MALFUCTION CAME ON THE DASH. ONLY 103,973 MILES

WHILE DRIVING AT 55 MPH STEADY ON HIGHWAY THE CAR SUDDENLY SHIFTED INTO NEUTRAL AND COASTED TO A STOP. THERE WAS NO ABNORMAL SOUND ASSOCIATED. WHILE STATIONARY I TRIED SHIFTING INTO REVERSE OR LOW GEAR WITH NO RESPONSE. I SHUT THE CAR OFF AND RESTARTED IT, THE CAR WOULD SHIFT INTO DRIVE AND RETURNED TO NORMAL OPERATION FOR A SHORT PERIOD AND THEN SHIFTED INTO NEUTRAL AGAIN. AFTER MULTIPLE START/STOPS I WAS ABLE TO GET THE CAR HOME AND HAD IT TOWED TO THE NEAREST LEXUS DEALERSHIP THE NEXT DAY FOR EVALUATION. IN THE WRONG TRAFFIC CONDITIONS (CONGESTED HIGHWAY OR UNSTEADY TERRAIN) THIS COULD HAVE BEEN A SERIOUS SAFETY CONCERN, ESPECIALLY IF MY WIFE WAS DRIVING THE VEHICLE WHEN IT HAPPENED. AFTER 2 DAYS OF NO RESPONSE I WAS TOLD THAT THE FAULT CODES INDICATED THAT I NEEDED A NEW TRANSMISSION (AT A COST OF $6900), THERE WAS NO WAY IT COULD BE REPAIRED. NO OTHER DETAILS OF THE DAMAGE TO THE TRANSMISSION WERE PROVIDED. THIS IS A 2010 LEXUS RX 350 WITH 89,500 MILES AND HAS BEEN MAINTAINED REGULARLY. FOR THIS VEHICLE, BASED ON THE MILEAGE AND CARE PUT INTO IT, I BELIEVE THERE WAS A DEFECTIVE PART IN THE TRANSMISSION BUT CANNOT VERIFY IT. I WAS NOT OFFERED ANY COMPENSATION (BECAUSE IT WAS OFFICIALLY OUT OF WARRANTY) AND HAD THE VEHICLE SERVICED (TRANSMISSION REPLACED) BY AN INDEPENDENT MAINTENANCE SHOP. THE SECOND SHOP CONFIRMED A MECHANICAL FAILURE WITHIN THE TRANSMISSION, REQUIRING REPLACEMENT.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING 55 MPH, THE VEHICLE ACCELERATED RAPIDLY. THE CONTACT LOST CONTROL AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE OTHER DRIVER WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 12V305000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

DRIVER WAS PULLING INTO A PARKING SPOT, JUST ROLLING TO A STOP WITH HER FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED INTO A BRICK WALL AND A TREE. THE FRONT BUMPER OF THE CAR WAS SMASHED AND THE FRAME WAS BENT. AIR BAG DID NOT DEPLOY AS IT SHOULD HAVE. OWNER CONTACTED LEXUS LEGAL DEPARTMENT THE NEXT DAY AND FILED A CLAIM. 16 DAYS LATER A THIRD PARTY INVESTIGATOR RECOVERED THE DATA FROM THE EVENT DATA RECORDER. IT HAS BEEN 50 DAYS SINCE THE CLAIM WAS FILED AND WE GOT A LETTER TODAY FROM TOYOTA STATING "NO DEFECTS WERE IDENTIFIED!" THIS IS TOTALLY UNACCEPTABLE. TOYOTA SETTLED A 1.1 BILLION DOLLAR CLASS ACTION LAW SUIT REGARDING "UNINTENDED ACCELERATION" CASES. OBVIOUSLY THERE IS A BIG PROBLEM. WE WILL BE FOLLOWING UP WITH LEGAL REPRESENTATION. IN THE MEAN TIME THE CAR SITS IN THE GARAGE, WHILE WE MAKE PAYMENTS ON A CAR THAT IS TOTALLY UNSAFE TO DRIVE!

THE CAR I BOUGHT BACK IN 2014. I RARELY DRIVE. AFTER CARRYING OUT MANY REPAIRS FROM 2014 TO 2017, THE CAR WILL RUN IN PARALLEL AND FEEL THAT IT IS IMPOSSIBLE TO CONTROL THE STEERING WHEEL. THERE IS ALSO A PROBLEM WITH THE SUSPENSION. IN MARCH 2017, A ONE-WEEK OVERHAUL WILL BE CARRIED OUT.

TOOK VEHICLE IN TO LEXUS DEALERSHIP AND WAS NOTIFIED OF "RACK & PINION" ISSUE, QUOTED $1256.00 TO FIX. AFTER TALKING TO SEVERAL PEOPLE I HAVE REALIZED HOW COMMON THIS PROBLEM HAS ALWAYS BEEN IN THESE VEHICLES AND IT HAS NOT BEEN ADDRESSED BY LEXUS EVEN AFTER SO MANY PEOPLE WITH SAME ISSUE KEEP COMING FORWARD. THE DEALERSHIP JUST SAYS ITS PART OF MAINTENANCE, THIS HAS NEVER BEEN THE CASE BEFORE IN ANY OTHER CAR I HAVE OWNED. THIS NEEDS TO BE ADDRESSED

WHEN I WAS ON REVERSE GEAR IN MY LEXUS TRYING TO GET OUT OF THE PARKING SPOT, THERE WAS SUDDEN UNINTENDED ACCELERATION CRASHING MY LEXUS INTO A PARKED VEHICLE. I TRIED TO HIT THE BRAKES WHICH DID NOT WORK AND THE VEHICLE DID NOT STOP. THERE WAS EXTENSIVE DAMAGE TO THE PARKED CAR.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING. THE DRIVER SUSTAINED HEAD, NECK, AND EAR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A TRUCK. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000. ..UPDATED 06-15-15 *BF UPDATED 9/18/15 *JS

I WAS DRIVING 65 MILES PER HOUR ON THE FREEWAY WHEN I JUST HEARD A BIG LOUD POP I LOOK AT THE SUN ROOF AND SEE SHADDER GLASS COMING DOWN ON ME. THERE WAS A BIG HOLE IN THE MIDDLE AND NOTHING COULD OF HIT ME THERE WAS NO ROCKS NEAR ME... WHEN I STOPED TO CHECK INSIDE THE TRUCK THERE WAS NOTHING THAT SHOWED WHAT COULD OF HIT THE SUN ROOF SUCH AS A ROCK... WE TOOK IT TO THE LEXUS DELAER AND SAID IT WAS THE 1ST TIME THEY HEARD ABOUT THIS... I RESEARCH ONLINE AND THIS IS NOT THE 1ST ONE THAT HAS HAPPEN TO. ALSO THE SUN ROOF WAS POPING UP LIKE THE GLASS EXPLODED UPWORDS NOT AS IF SOMETHING FELT FROM THE TOP OF THE SUNROOF AS PER MANY COMMENTS OF PEOPLE THAT OWN A LEXUS 2010 HAS HAPPENED BEFORE

I WAS PULLING INTO A PARKING SPOT AT MY WORKPLACE AT VERY LOW SPEED AND THE LEXUS ACCELERATED WILDLY OVER THE CURB ONTO PLANTS AND ICEPLANT INTO A TREE, WHICH STOPPED THE CAR. THE HOOD WAS DENTED, THE GRILL CRACKED AND THE BUMPER WAS RIPPED OFF BOTH SIDES. I TOOK IT TO THE DEALERSHIP IMMEDIATELY. THE EDR WAS SUPPOSEDLY CHECKED BY A 'NEUTRAL' THIRD PARTY AND I WAS CALLED BY THE DEALERSHIP TO COME PICK UP THE VEHICLE AND THE FACTORY WOULD RESPOND IN WRITING IN 30 DAYS. UNACCEPTABLE. *TR

THE "ENGINE MAINTENANCE REQUIRED" LIGHT WILL NOT RESET ANYMORE AFTER AN OIL CHANGE...EVEN AFTER YOU FOLLOW THE STEPS IN THE USERS MANUAL. IT USED TO WORK BECAUSE I'VE DONE IT BEFORE. NOW, NO MATTER WHAT I DO, IT WON'T RESET. *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350 EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: P235/55 R19 (NA). THE CONTACT STATED THAT THE TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIRE PRESSURE WAS LOW ON ALL FOUR TIRES. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DOT NUMBER WAS UNAVAILABLE. THE VEHICLE FAILURE MILEAGE WAS 100,000 AND THE APPROXIMATE TIRE FAILURE MILEAGE WAS 4,000.

COLLISION WITH ANOTHER VEHICLE. LEXUS DRIVER'S SEAT BELT DID NOT RESTRAIN DRIVER AND AIRBAG BLEW OPEN ALLOWING DRIVER TO IMPACT STEERING WHEEL HARD ENOUGH TO SUSTAIN A FRACTURED STERNUM AND CHEST WALL INJURY. .UPDATED 11/03/14 *BF UPDATED 7/15/2015*JS UPDATED 09/04/15 *BF

2010 LEXUS RX350. CONSUMER HAD TRANSMISSION SHIFTER ASSEMBLY REPLACED. CONSUMER ALSO WANT TO KNOW IF HE CAN BE REIMBURSED. ACCORDING TO THE INVOICE, THE SHIFTER WOULD GET STUCK WHEN SHIFTING FROM NEUTRAL TO DRIVE. THE CONSUMER STATED ONCE THE GEAR WAS IN DRIVE, IT SLIPPED OUT SEVERAL TIMES. *JB

I SUFFERED BACK AND NECK PAIN WHILE LOADING THE REAR TRUNK OF MY LEXUS SUV. THE REMOTE DOOR CONTINUED TO CLOSE AND COULDN'T BE LIFTED FROM MY BODY THAT WAS STUCK BETWEEN THE DOOR AND REAR TRUCK AREA. I HAD TO CRAWL FROM UNDER THE CLOSING DOOR THAT WAS CRUSHING MY BACK TO PREVENT ADDITIONAL INJURIES THAT COULD HAVE BEEN FATAL. THE LEXUS HQ OFFICE WAS CONTACTED AND THERE IS A CURRENT CASE REPORT. THE LEXUS DEALERSHIP LOCATED IN DULUTH GA FIXED THE REAR DOOR FREE OF CHARGE BY PLACING A SENSOR TO OPEN WHEN AN OBJECT OR PERSON IS BLOCKING THE DOOR WHILE CLOSING. OTHERS LEXUS AND TOYOTA SUV OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WHEN TOLD WHAT HAPPENED TO ME. IM STILL TAKING MEDICATION FOR PAIN CAUSED BY THE INJURIES.

I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT RESPOND. A FEW SECONDS LATER THE CAR BEGAN TO DRIFT TO THE RIGHT AND ROTATE TO THE RIGHT. I THEN APPLIED THE BRAKES BUT THEY HAD LITTLE EFFECT. EVENTUALLY THE CAR SLID OFF THE ROAD TO THE RIGHT STOPPING ABOUT 75 FT OFF THE ROAD, DOWN A 20 FOOT SLOPE. I BELIEVE THAT THE STABILITY CONTROL SYSTEM FAILED TO CONTROL THE VEHICLE AND DID NOT PROVIDE ADEQUATE PROTECTION IN THIS ACCIDENT. *TR

I WAS TURNING LEFT INTO A DRIVEWAY ON A TWO LANE HIGHWAY. A JEEP BEHIND ME WAS NOT PAYING ATTENTION AND TRIED TO PASS ME ON THE LEFT WHILE I WAS TURNING. THE IMPACT WAS ON THE DRIVER SIDE DOOR. I WAS HIT SO HARD HIS BUMPER TORE A WHOLE IN THE DOOR AND BROKE THE FRONT WHEEL OFF FROM MOVING ME SIDEWAYS. I WAS KNOCKED OUT FROM THE CONCUSSION AND ENDED UP IN THE MIDDLE OF THE HIGHWAY GATHERING MY WITS. I WAS SHOCKED THE SIDE AIRBAG DID NOT DEPLOY. THANK GOODNESS I HAD MY SEAT BELT ON! *TR

WHILE THE CAR WAS PARKED, THE FRONT BUMPER CAME LOOSE AFTER A MINOR CONTACT WITH ANOTHER VEHICLE. ALMOST THE SAME HAPPENED A YEAR EARLIER WHILE CAR WAS BARELY MOVING AND REARENDED A SMALL HONDA CAR, WHICH WAS NOT EVEN SCRATCHED, THE WHOLE FRONT END THEN HAD TO BE REPLACED BECAUSE THE SCREWS AND PLASTIC FASTENERS ATTACHING THE BUMPER TO THE BODY BROKE OFF. *TR

TURNING INTO A PARKING SPOT AT A VERY SLOW RATE OF SPEED DUE TO THE CONGESTED NATURE OF THE SHOPPING CENTER. PULLED IN WITH FOOT ON THE BRAKE AND STARTED TO PUT VEHICLE INTO PARK WHEN THE ENGINE REVVED AND THE CAR ACCELERATED VERY QUICKLY OVER THE CURB AND INTO THE WALL OF THE SHOPPING CENTER. I FELT NO CONTROL OVER THE VEHICLE. ONLY ISSUE WITH CAR SINCE PURCHASE WERE THE BRAKES HAD TO BE RESURFACED SHORTLY AFTER WE GOT IT. WITNESSES IN THE CAR BEHIND ME WAITING FOR ME TO PARK ALSO STATED THAT THEY WERE SHOCKED TO SEE THE CAR LAUNCH FORWARD AS THEY SAW THAT I WAS NEAR A DEAD STOP. DAMAGE TO FRONT END BUT ABLE TO GET CAR BACK HOME. CONTACTED PARK PLACE LEXUS IN PLANO TX AND SERVICE REPRESENTATIVE STATED THEY WOULD TO IT TO THE DEALERSHIP FOR INVESTIGATION. 30 MINS AFTER TWO TRUCK LEFT, SALES PERSON CALLS TO TELL ME THAT THEY SHOULD NOT HAVE TOWED IT AND HE HAD SPECIFIC INSTRUCTIONS FROM LEXUS CORP NOT TO WORK ON OR OPEN A REPAIR TICKET ON A CARE REPORTING UNINTENTIONAL ACCELERATION. I NEEDED TO CALL THE MAIN 800 NUMBER. NOW HAVE TO GET CAR BACK TO HOUSE AT MY EXPENSE SO THE LEXUS PAID "INDEPENDENT INVESTIGATOR" CAN COME LOOK AT THE VEHICLE IN 3-5 DAYS. MORTIFIED AT THE THOUGHT THIS COULD HAVE KILLED SOMEONE WALKING ALONG THE SIDEWALK. TOO MANY REPORTS OF THIS ISSUE DURING PARKING EVENTS. SOMETHING NEEDS TO BE DONE. LEXUS HAS THE OPP TO DO THE RIGHT THING...LET'S SEE IF THEY STAND BEHIND THEIR VEHICLES. ONE OR TWO INSTANCES IS DRIVER ERROR....NOT ENOUGH TO FORCE TOYOTA TO SETTLE FOR BILLIONS RATHER THAN FACE A JURY. JUST SAYING...IF I HAD ANY DOUBT ABOUT WHETHER I HIT THE ACCELERATOR INSTEAD OF THE BRAKE I WOULDN'T TAKE THE TIME TO REPORT THIS TO A GOV AGENCY. *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE CONTACT CRASHED INTO ANOTHER VEHICLE AS A RESULT. A POLICE REPORT WAS FILED BUT THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED AFTER PARKING THE VEHICLE IN HER DRIVEWAY FOR OVER FOUR HOURS, SMOKE WAS NOTICED COMING FROM THE INTERIOR OF THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED WHO EXTINGUISHED THE FIRE. THE FIRE MARSHALL STATED THE ORIGIN OF THE FIRE WAS CAUSED BY THE ELECTRICAL WIRING SYSTEM UNDER THE INSTRUMENT PANEL. THERE WERE NO INJURIES AND A REPORT WAS AVAILABLE IF NEEDED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

TRAFFIC ON I 5 N CAME TO A SUDDEN STOP. I STEPPED HARD ON THE BRAKES. THE ABS FUNCTION DID NOT WORK AND MY CAR SKIDDED AND WOULD HAVE GONE INTO THE LANE ON MY RIGHT IF I HAD NOT CORRECTED THE SKID. THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT WITH POTENTIAL BODILY INJURIES. I HAD THE VEHICLE INSPECTED BY LEXUS DEALER AND THEY SAID NOTHING WAS WRONG WITH THE ABS BRAKE SYSTEM AND THAT THIS COULD BE ONE IN A THOUSAND INCIDENT. I HAVE DRIVEN SEVERAL OTHER MANUFACTURERS AUTOS WITH ABS AND KNOW THAT THE LEXUS EXPERIENCE IS NOT HOW NORMAL ABS BRAKES SHOULD FUNCTION. THIS IS A SERIOUS DRIVING HAZARD AND I HAVE NOT RECEIVED A SATISFACTORY SOLUTION TO THIS ISSUE FROM LEXUS TO DATE. UPDATED 04/08/14

THE RADIO AND CD PLAYER AND SIRIUS RADIO STATIONS WILL SWITCH FROM FM TO SIRIUS RADIO STATION. OR, THE CD PLAYER WILL STOP AND EJECT THE CD AND SWITCH TO SIRIUS RADIO STATION. OR, THE ENTERTAINMENT SYSTEM WILL JUST SHUT OFF AND YOU HAVE TO TRY TO GET IT BACK ON BY PUSHING BUTTONS ON AND OFF. THIS HAPPENS WHEN IN MOTION DRIVING ON A CITY STREET OR HIGHWAY. THIS HAS BEEN GOING ON FOR MANY YEARS AND CONTINUES.

TL* THE CONTACT OWNS A 2010 LEXUS RX 350. THE CONTACT STATED THAT THE DRIVER'S SIDE SUN VISOR WOULD NOT REMAIN UPRIGHT IN ITS HOUSING AND CONTINUED TO FALL, OBSTRUCTING THE CONTACT'S VIEW. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,235 AND THE CURRENT MILEAGE WAS 22,500.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THAT WHILE RIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A RAPID PACE. THE VEHICLE CONTINUED TO ACCELERATE AS THE BRAKES WERE APPLIED. THE DRIVER WAS ABLE TO SHIFT INTO NEUTRAL AND TURNED THE ENGINE OFF. THE VEHICLE RETURNED TO NORMAL FUNCTION AFTER SEVERAL MOMENTS AND WAS DRIVEN TO THE CONTACT'S HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGE WAS 38,000.

I WAS ACCELERATING TO MERGE ON 4 LINE TRAFFIC AND MY CAR STARTED SUDDENLY TO ACCELERATE EVEN WHEN I WAS NOT PRESSING THE ACCELERATING PEDAL I TRIED TO HIT THE BRAKES BUT IT DID NOT SLOW THE CAR I PUSH TO NEUTRAL POSITION HITTING THE BRAKES BUT THE CAR WAS STILL GOING FAST. I WAS GOING TO AN EXIT TRYING TO STOP THE CAR KEEPING IN NEUTRAL AND HITTING THE BRAKES I WAS ABLE TO STOP AND SHOT THE ENGINE OFF. *TR

HAD TO REPLACE THE BRAKE FLUID IN THE VEHICLE AT 30000 MILES. LEXUS REQUIRES THIS SUPPOSEDLY TO MAINTAIN THE INTEGRITY OF THE BRAKING SYSTEM AND PROVIDE A SAFE VEHICLE. I FEEL THIS IS A SAFETY DEFECT IN THE DESIGN. ANY VEHICLE' SHOULDBE ROBUST ENOUGH TO LAST MUCH LONGER THAN THIS WITHOUT THIS LEVEL OF SERVICE BEING REQUIRED BY THE MANUFACTURER. IF THE VEHICLE DOES REALLY NEED THIS, THAN LEXUS SHOULD COVER IT UNDER WARRANTY. BRAKES ALSO REQUIRED DISASSEMBLY AND CLEANING AT 15000 MILES AT CUSTOMERS EXPENSE. *TR

I WENT OUT TO GRAB A BITE TO EAT FOR MY DAUGHTER AND I CAME TO A STOP LIGHT AT A MAJOR INTERSECTION. I RECEIVED THE TURN ARROW SO I ACCELERATED THRU THE TURN AND THEN PUNCHED THE GAS TO MAKE IT THRU THE NEXT LIGHT THAT WILL TURN RED IF YOU DON'T GIVE IT A LITTLE GAS TO GET THRU IT. I MAKE IT THRU THE LIGHT AND GET IN THE RIGHT LANE TO SLOW DOWN TO MAKE MY TURN AND MY BRAKES DON'T WORK AND MY CAR STARTS ACCELERATING ON ITS OWN. I HAVE NO CONTROL OF THE SPEED SO I THROW THE CAR IN NEUTRAL AND KEEP SLAMMING THE BRAKES WHILE THE BRAKE MALFUNCTION LIGHT APPEARS. I'M NOT SURE HOW MY CAR SLOWS DOWN AND I MAKE A RIGHT TURN INTO A PARKING LOT AND MY ENGINE IS STILL SOUNDING LIKE IT IS ACCELERATING AND I AM IN NEUTRAL. MY CAR ROLLED TO A STOP, I SHUT IT DOWN AND CALLED THE LEXUS LINE. THE HAD A TOWING COMPANY OUT WITHIN AN HOUR AND THE TOW TRUCK DRIVER TOLD ME THIS IS AT LEAST THE 10TH TIME HE HAS HAULED THIS TYPE OF CAR FOR THE SAME THING. *TR

ON 1/21/12 AS I WAS DRIVING I SLOWED DOWN PREPARING TO BRAKE FOR A TRAFFIC SIGNAL. A SCHOOL BUS WAS IN FRONT OF US, STOPPED. AS I STEPPED ON THE BRAKE, THE ENGINE REVVED UP AND THE CAR CONTINUED TO MOVE FORWARD. I QUICKLY PUT THE CAR IN PARK AND TURNED OFF THE ENGINE. WE WERE INCHES FROM THE SCHOOL BUS. THIS SHOULD NOT HAVE HAPPENED. IT WAS FRIGHTENING!! THE PROBLEM OCCURRED AGAIN ABOUT 10 MINUTES IN A STOPPED POSITION AND THE CAR CONTINUED TO MOVE FORWARD. THE TACHOMETER WENT INTO THE RED ZONE. THE DEALER AND MANUFACTURER WERE INFORMED. UPDATED IVOQ 03/29/12 *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT RESPOND. THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD AND THE CONTACT CRASHED INTO A FIRE HYDRANT AND THE SIDE OF A BUILDING. ONCE THE VEHICLE CAME TO A COMPLETE STOP, THE AIR BAGS DEPLOYED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED THE DEALER BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED THE VEHICLE ROLLED AWAY WHILE PARKED ON AN INCLINE WITH THE ENGINE SHUT OFF. THE VEHICLE ROLLED DOWN THE HILL AND CRASHED INTO A FENCE AND A LIGHT POST. THE CONTACT RECEIVED NECK AND BACK INJURIES FROM THE CRASH. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS ADVISED THAT THEY WOULD HAVE TO PAY SOMEONE TO READ THE REPORT TAKEN WHEN THE BLACK BOX WAS ANALYZED. THE CONTACT DID NOT KNOW WHAT CAUSED THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 19,000. UPDATED 03/05/12*LJ UPDATED 03/07/12

MY LEXUS HAS A MOLD PROBLEM. THEY HAVE BEEN UNABLE TO REMEDY IT, BUT WILL NOT REPLACE THE VEHICLE. THEY HAVE TRIED TO REMEDY THE PROBLEM NO LESS THAN 7 TIMES, BUT CANNOT ELIMINATE THE MOLD. EMPLOYEES OF LEXUS OF GREENWICH HAVE ADMITTED TO ME THAT THEY KNOW THIS IS A RECURRING PROBLEM. YET THEY CONTINUE TO RETURN THE VEHICLE, WITH MOLD, TO THEIR CUSTOMERS. *TR

TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND LOSS CONTROL OF THE VEHICLE DUE TO AN UNEXPECTED HEALTH RELATED ISSUE. THE VEHICLE CRASHED INTO AN UNOCCUPIED PARKED VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND CHEST AREA. A POLICE REPORT WAS FILED. THE FRONT DRIVER'S SIDE AIR BAG PARTIALLY DEPLOYED AND THE FRONT PASSENGER'S SIDE AIR BAG FAILED TO DEPLOY WITH THE SUBSTANTIAL IMPACT. THE VEHICLE WAS DECLARED DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.

ON OCT 5, 2011 AT 7:45 AM , I WAS TRAVELING ON A ONE LANE ROAD EACH WAY IN RURAL CONNECTICUT ( 35 MPH ZONE). I DECIDED TO PASS A CAR THAT WAS TRAVELING WELL BELOW THE SPEED LIMIT WHEN MY LEXUS RX350 LURCHED FORWARD SUDDENLY AND THEN HAD A HUGE BURST OF ACCELERATING SPEED. I APPLIED MY FOOT TO THE BRAKES AND THE CAR SLOWED VERY SLIGHTLY, BUT STARTED TO BUCK A LITTLE AND THEN ONCE AGAIN FELT LIKE IT KICKED INTO A HIGHER GEAR. MY DASHBOARD WAS FLASHING " BRAKE FAILURE" AS I LOOKED DOWN AND SAW THAT MY FOOT WAS FIRMLY PLANTED DOWN ON THE BRAKES. FORTUNATELY, THERE WERE FEW CARS ON THE ROAD AND ONLY ONCE DID I HAVE TO PASS A CAR ON A BLIND CURVE HOPING NO ONE WAS APPROACHING FROM THE OTHER WAY, SO AS TO AVOID RAMMING A CAR IN FRONT OF ME. I HAD RESOLVED IN MY MIND THAT I WAS GOING TO CRASH, AND WAS TRYING TO FIND A PLACE TO TAKE THE CAR OFF THE ROAD WHILE TRYING TO MINIMIZE INJURY TO ME. I STOPPED LOOKING AT MY SPEED, BUT IT WAS CLEARLY IN EXCESS OF 60 MPH IN A 35 MPH ZONE. I WAS LUCKY THAT DAY, SINCE THERE WERE FEW CARS ON THE ROAD AND THE STRETCH OF ROAD I WAS ON WAS FAIRLY STRAIGHT. I DROVE THIS WAY FOR ABOUT 1.5 MILES WHEN IT THEN OCCURRED TO ME TO SHIFT THE CAR INTO NEUTRAL. ONCE I DID THIS THE CAR EVENTUALLY REDUCED SPEED TO ABOUT 5-10 MPH. I THREW THE CAR INTO PARK AND JUMPED OUT OF THE VEHICLE, WHICH AT THIS POINT WAS ENGULFED IN SMOKE FROM THE FAILED BRAKES. LEXUS BLAMED THE INCIDENT ON A STUCK ACCELERATOR PAD, ALTHOUGH THEY ADMITTED WHEN THE CAR CAME TO THEIR SHOP THE PAD WAS NOT STUCK. I KNOW FACTUALLY THAT THE PAD WAS NOT STUCK, SINCE I LOOKED DOWN AT MY FEET DURING THE EPISODE AND SAW MY FOOT ON THE BRAKE, AND THE ACCELERATOR PAD IN ITS NORMAL POSITION. THIS WAS CLEARLY AN INCIDENT OF SUDDEN ACCELERATION. LEXUS ALLOWED ME TO BREAK MY LEASE AND LEASE A 2012, WHICH NOW HAS A BRAKE OVERRIDE SYSTEM (AS OF 2011 MODELS) . *TR