2002 Lincoln LS Complaint Log

TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE ACCELERATED WITHOUT INTENTION, AND THEN DOWN-SHIFTED. THE DRIVER WAS ABLE TO GAIN CONTROL AND CONTINUE OPERATION WITH CAUTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE LOWER CONTROL ARMS AND BALL JOINTS. THE VEHICLE WAS BEING REPAIRED FOR THE MALFUNCTION. THE FAILURE AND CURRENT MILEAGES WERE 90,000.

TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE STRUTS, LOCK ARMS AND TIE RODS WERE REPLACED ON THE VEHICLE, BUT THE LEFT FRONT DRIVERS SIDE WHEEL CONTINUED TO MAKE NOISE. THE CONTACT STATED THE WHEELS BEGAN TO SHAKE WHENEVER HE DROVE OVER A BUMP. THE DEALER ADVISED THE CONTACT THAT THE BALL JOINT CAUSED THE FAILURE, BUT THEY COULD NOT REPLACE THEM. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000.

I HAVE A 2002 LINCOLN LS. I NOTICED THAT THERE IS A RECALL IN PLACE FOR 2003 CHROME RIMS FOR LINCOLN LS FOR CRACKING WHEELS. I HAVE THE SAME SYMPTOMS AS WHAT IS DESCRIBED IN THE 2003 RECALL. I HAVE CRACKING IN THE WELL OF THE WHEEL ON MY CAR AND AROUND LUG NUTS ON MY VEHICLE. I CONTACTED LINCOLN TO SEE IF I COULD BE INCLUDED IN THIS RECALL. LINCOLN TOLD ME THAT I WOULD HAVE TO SUBMIT THE INFORMATION TO THIS. I WOULD LIKE TO HAVE THIS INSPECTED BECAUSE I HAVE THE SAME PROBLEMS HAPPENING THAT THE 2003 CHROME RIMS HAVE. *TR

FAILURE OF BALL JOINTS ON 2002 LINCOLN LS LOUD SQUEAKING SOUND AND CLUNKING SOUND FROM FRONT PASSENGER SIDE OF CAR, DESIGNATED AS THE LOWER CONTROL ARM OF SUSPENSION SYSTEM. THE MODEL YEARS, 2000 AND 2001 HAVE BEEN RECALLED BUT THE IDENTICAL EQUIPMENT EXISTS ON THE 2002 LS. I HAVE NOT REPLACED THE BALL JOINT YET. HAVING DONE RESEARCH THIS IS A VERY COMMON OCCURRENCE ON THE 2002 LS. *TR

WHILE DRIVING THE LOWER BALL JOINT FELL APART. NO INJURY RESULTED DUE TO A LOW SPEED. AFTER TALKING TO A TECHNICIAN AT THE LOCAL LINCOLN DEALER I FOUND OUT THAT LINCOLN HAD CHANGED THE DESIGN A MONTH AFTER MY CAR WAS BUILT BECAUSE THEY KNOW THEY HAD UNDERBUILT THE CAR. I ASKED THE TECHNICIAN IF I COULD UPGRADE IT TO THE PART THEY USED AFTER MARCH OF 2002 AND HE SAID HE DIDN'T KNOW HE HAD NEVER TRIED IT BUT AS FAR AS HE KNEW THE PARTS WOULD BOLT UP TO THE CAR THE SAME, AND THE PART THEY USED ON MY CAR WAS FAILING ON A REGULAR BASIS AND THE PART THEY USED AFTER MARCH OF 2002, AS FAR AS HE KNEW NEVER FAILED. I DECIDED TO TAKE THE LOWER CONTROL ARM OFF MY CAR AND TAKE IT TO A MACHINE SHOP AND HAVE THEM MACHINE IT TO FIT THE NEWER/LARGER STUD IN THE BALL JOINT USED AFTER MARCH OF 2002, EVERYTHING WORKED OUT GOOD AND I HAVE NOT HAD ANY PROBLEMS. THE ORIGINAL EQUIPMENT ON MY CAR WERE 14 MM AND AFTER MARCH THEY USED 16 MM IT'S PRETTY SIMPLE TO TAKE IT TO A MACHINE SHOP AND UPGRADE YOUR CAR. THE COST OF THE WORK AT THE MACHINE SHOP WAS ONLY $25 AND WE DID ALL THE REST IN THE DRIVEWAY IN JUST A FEW HOURS. IF YOU HAVE ANY MECHANICAL ABILITY YOU CAN DO THIS JOB, OR YOU CAN PAY ABOUT $1,500 TO A SHOP TO PUT THE 14 MM BACK IN AND HAVE IT FAIL AGAIN. *TR

MY 2002 LINCOLN LS'S ENGINE LIGHT CAME ON AT THE END ON MAY, I HAD AUTOZONE DO A FREE TEST ON IT AND IT READ THAT IT WAS MISFIRING ON CYLINDERS 3 AND 4. I TOOK IT ON AND HAD A TUNE UP AND REPLACED 2 OF THE 8 COILS (WHICH WAS ABOUT $500 TOTAL). A MONTH LATER IT STARTED DOING THE SAME THING, IT SHUTTERS WHEN I REACH THE SPEED OF 40 MPH AND IT IDLES LIKE A SEMI. I HAVE YET TO TAKE IT IN, I RARELY DRIVE IT BECAUSE OF IT. I GOT AN ESTIMATE FOR ANOTHER $500, JUST FOR THE OTHER 6 COILS. *TR

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED THE BATTERY. THE VEHICLE STALLED AGAIN AND THE DEALER STATED THAT THE FOG LIGHT RELAY CAUSED THE FAILURE. ON A SEPARATE OCCASION, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 113,000.

MY 2002 LINCOLN LS V8 HAS BROKEN DOWN IN NUMEROUS WAYS. ALL IGNITION COILS HAVE HAD TO BE REPLACED, TWO WINDOW MOTORS, AIRBAG CONNECTOR CLIP, MY TIE ROD ENDS ARE BAD, MY CAR HAS ACTUALLY SHUT OFF COMPLETELY WHILE DRIVING UP THE 15 NORTH THREE TIMES WHILE MY SON WAS IN THE CAR WITH ME AND NOW MY TRANSMISSION HAS COMPLETELY STOPPED WORKING. WHEN IT CAME TO FIXING THE AIRBAG CONNECTOR PROBLEM LINCOLN TOLD ME IT WAS FIXED AND I WENT TO PICK UP MY CAR AND IT WAS STILL DOING THE SAME THING THE THREE BEEPS SO THEY FIXED IT FOR FREE AND THEN TOLD ME MY INSTRUMENT PANEL ON ONE SIDE WAS BURNED OUT BUT THE LIGHTS SEEMS TO WORK ON IT WHEN I TURN THEM ON. THEY WANTED TO CHARGE ME 800 DOLLARS FOR THAT BUT I REFUSED. THE IGNITION COIL REPLACEMENT WAS ROUGHLY 1000 DOLLARS AND I AM WAITING ON MY ESTIMATE FOR MY TRANSMISSION. BOTH WINDOW MOTORS WERE 200 DOLLARS A PIECE. I HAVE HAD NUMEROUS TAILLIGHTS REPLACED AND ACTUALLY HAD A DOOR LOCK JAM CLOSED ON ME. I TRULY FEEL THAT THIS CAR IS A SAFETY HAZARD FOR ME AND MY SON IF IT TURNS COMPLETELY OFF AT 65 MILES AN HOUR ON A FREEWAY WITH MY SON IN THE CAR. *TR

MISFIRING . *TR

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 10 MPH, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE FAILURE OCCURS DURING BOTH LOW AND HIGH SPEEDS. FIRESTONE CHECKED THE TIRES AND STATED THAT THE CONTROL ARM BALL JOINTS NEEDED TO BE REPLACED. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 00V359001 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH THE FAILURES WERE IDENTICAL. THE CONTACT STATED THAT THE COIL PACK WAS ALSO EXPERIENCING FAILURE. WHENEVER HE ATTEMPTED TO ACCELERATE, THE VEHICLE FEELS AS IF IT WILL SHUT OFF. THE FAILURE ALSO OCCURS WHILE THE VEHICLE IS IDLING. HE BELIEVES THAT BOTH ISSUES ARE MANUFACTURER DEFECTS. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 161,000.

ON 12/19/08 APPROX., 1630 P.M., AS WE WERE DRIVING THE 2002 LINCOLN LS CAR, IT WAS TREMENDOUSLY SHAKING AS IF IT WAS GOING TO FALL APART AND/OR THE TIRES HAD GONE FLAT. WE PULLED OVER AND CHECKED THE TIRES FOR FLATS AND THERE WERE NONE. WE THEN PHONED THE DEALERSHIP TO REPORT THIS NEW PROBLEM AS WE INFORMED THEM THAT WE WERE EXPERIENCING PROBLEM AFTER PROBLEM . THE CHECK ENGINE LIGHT HAD COME BACK ON THE SAME DAY WE'D PICKED IT UP FOR THAT REPAIR AND REMAINED ON, ALONG W/NEW ISSUES. WE WERE TOLD WE COULD BRING THE CAR INTO THE DEALERSHIP ON TUESDAY, 12/23/08. ON 12/22/08 AT APPROX., 0540 A.M., AS I WAS DRIVING THE VEHICLE ON FWY 99, THE CAR BEGAN TREMBLING ONCE AGAIN. I HEARD AN OVERWHELMING LOUD BANG AND THE VEHICLE COMPLETELY LOST CONTROL. I SWERVED HEADING IN THE NE DIRECTION, AND HIT A SEMI-TRUCK WHICH WAS DRIVING UP ALONGSIDE OF MY VEHICLE. AFTER HITTING INTO THE SIDE OF THE SEMI-TRUCK, THE VEHICLE TURNED FACING S IN THE MIDDLE OF THE FREEWAY FACING HEAVY ON-COMING TRAFFIC. THE SEMI-TRUCK HIT MY DRIVER'S LEFT DOOR WHICH KNOCKED MY VEHICLE OFF THE FREEWAY ONTO THE MEDIAN. AS I ATTEMPTED TO DRIVE FURTHER INTO THE MEDIAN FOR SAFETY FROM ON-COMING TRAFFIC, THE CAR WOULD NOT MOVE IN THE SLIGHTEST. AFTER TWO STRANGERS RAN TO MY VEHICLE PRIED THE DRIVER'S DOOR OPEN AND THEY PHYSICALLY ASSISTED ME OUT OF THE VEHICLE, I DISCOVERED THE ENTIRE BACK LEFT TIRE, RIM AND ALL HAD FALLEN OFF. THIS INCLUDED THE STUDS WHICH THE TIRE SITS UPON AND IS FASTENED THROUGH. AFTER TOWING THE VEHICLE TO A TOW YARD UTILIZING MY AAA ROADSIDE ASSISTANCE, I PHONED THE DEALERSHIP AND INFORMED THEM OF WHAT HAD OCCURRED. I INFORMED THEM THAT VEHICLE WAS HAZARDOUS AND ALMOST KILLED ME. I WAS TOLD NOT TO WORRY ABOUT IT AND THEY WOULD PHONE THE TOW YARD AND RETRIEVE THE VEHICLE THAT DAY. THE CAR REMAINS AT THE SAME TOW YARD TO THIS DATE, AND ON SATURDAY, 1/3/09, I PHONED THE DEALERSHIP AND SPOKE TO THE REPAIR GUY, HE THEN INFORMED MYSELF THEY WERE NOT WILLING TO TAKE RESPONSIBILITY. *TR

I AM CONCERNED THAT THERE WAS A RECALL ON THE 2003 FORD THUNDERBIRD AS WELL AS "SOME LINCOLNS" FOR VALVE COVER LEAKING OIL INTO THE SPARK PLUGS. THIS CAUSES THE VEHICLE TO BURN OIL AND FILL THE CABIN WITH BAD GASES. IT REQUIRES A CONSUMER TO SPEND APPR. $700.00 TO FIX; REPLACING THE VALVE COVER GASKET AND PROBABLY NEEDING THE SPARK PLUGS THAT ARE FILLED WITH AND BURNING OIL REPLACED ON TOP OF THIS COST. THE 2002 LINCOLN LS HAS THIS EXACT SAME PROBLEM, MADE AT THE SAME ASSEMBLY PLANT WITH THE SAME PARTS THE YEAR PRIOR TO THE RECALL BUT I WAS TOLD BY FORD CUSTOMER RELATIONS THAT NOT ENOUGH PEOPLE COMPLAINED TO INCLUDE THIS PARTICULAR VEHICLE. THE CURRENT RECALL/ "CUSTOMER SATISFACTION PROGRAM" THROUGH FORD MOTOR IS: 07M07 AND IT REQUIRES FORD TO FIX THE PROBLEM 10 YEARS OR UP TO 100K MILES. IT IS DISAPPOINTING TO LEAVE THIS BURDEN ON CUSTOMERS WHO TAKE CARE OF THEIR VEHICLES AND COME TO FIND OUT THAT THERE IS A KNOWN DEFECT. *TR

THE LUG NUTS ON MY 2002 LINCOLN LS HAVE SWELLED ON THE LUG POSTS AND MAKE IT ALMOST IMPOSSIBLE TO REMOVE. THE CAR WENT INTO SERVICE AND I WAS PHONED AND INFORMED BY THE LINCOLN DEALERSHIP THAT NEW LUG NUTS COST $100 FOR THE CAR. FORD & LINCOLN KNOW OF THIS PROBLEM BUT REFUSE TO CORRECT THE PROBLEM. IS THERE ANY RECOURSE THROUGH YOUR ORGANIZATION. *TR

FAULTY WINDOW REGULATORS IN A 2002 LINCOLN LS - WHILE DRIVING THE DRIVERS WINDOW AND RIGHT REAR WINDOW GLASS SUDDENLY SLAMMED DOWN INSIDE THE DOORS WITH NO WARNING WITHIN SEVERAL DAYS OF EACH OTHER. MY CAR HAS 46,000 MILES. THIS SHOULD NOT BE HAPPENING AND COULD BE A SERIOUS SAFETY ISSUE. THE PROBLEM IS WIDE SPREAD IN THE LINCOLN - DO A GOOGLE SEARCH FOR FAULTY WINDOW REGULATORS IN A LINCOLN LS - YOU WILL NOT BELIEVE HOW COMMON A PROBLEM THIS IS. THERE IS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM - FORD KNOWS IT. I HAD BOTH WINDOWS REPAIRED AT A COST OF 436.36 - FORD AGREED TO PAY 210.00 OF THE BILL ........ THIS SHOULD BE A RECALL - WINDOWS ARE NOT SUDDENLY SUPPOSED TO DISAPPEAR. *TR

BALL JOINT FAILURE. MY CAR WAS BUILT IN MARCH OF 2002 AND THEY REDESIGNED IT IN APRIL TO A LARGER BALL JOINT WHICH I LEARNED BY TALKING TO A MECHANIC AT THE LINCOLN DEALER. HE SAID THAT HE FIXES A LOT OF THEM BUILT MARCH AND BEFORE BUT HAD NEVER HAD TO FIX A POST MARCH 2002 CAR. I ASKED IF HE HAD EVER UPGRADED IT TO THE NEW DESIGN HE SAID NO, I ASKED IF IT WAS POSSIBLE HE SAID PROBABLY. I TOOK THE CONTROL ARM OFF THE CAR PAID A MACHINE SHOP $25 TO MACHINE IT OUT FROM 14MM THE OLD ORIGINAL SIZE TO 16MM THE NEW REDESIGNED SIZE THAT LINCOLN WAS PUTTING IN IT AFTER APRIL AND BOUGHT AND INSTALLED A 16MM JOINT AND THAT'S ALL THERE WAS TO IT. ALL IN ALL IT ONLY TOOK A FEW HOURS (DEPENDING ON THE MACHINE SHOP) AND NO SPECIAL TOOLS. IF YOU HAVE ANY MECHANICAL ABILITY YOU CAN DO THIS JOB IN YOUR DRIVEWAY, I DID. *TR

PURCHASED 2002 LINCOLN LS WITH THE V8 MOTOR AND GOT EXTENDED WARRANTY FROM MEPCO " VCS PREMIER" ULTIMATE WARRANT CORP. FOR PAST 2-3 YEARS THIS CAR HAS BEEN IN SHOP OVER 6 TIMES; 3 TIMES FOR OVERHEATING. FIRST 2 TIMES OF OVERHEATING THEY STATED THE FAN CLUTCH WAS BAD AND REPLACED IT AND IT SEEMED TO NOT RUN HOT AS OFTEN BUT STILL HAD SYMPTOMS.. NOW WE ARE WAITING TO FIND OUT WHAT THE NEW PROBLEM IS; IN THE MEANTIME THE WARRANTY IS ABOUT TO EXPIRE AND I FEEL I HAVE A LEMON CAR AND THE WARRANTY HAS YET PAID ME BACK FOR PAST FEW REPAIRS TO THIS CAR OWING US 726.17 AND IF THEY DON'T FIX THE PROBLEM I AM GOING TO END UP WITH A CAR NOTE IN REPAIRS ON THIS CAR SOON... *TR

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 60 MPH, THE CONTACTS WIFE HEARD A WHINING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE MECHANIC STATED THAT LOWER BALL JOINT WAS NOT MANUFACTURER WITH A SAFETY PIN IN THE LOCK NUT. IN ADDITION, THEY FELT THIS COULD HAVE CAUSED THE TIRE TO DISENGAGE. AS OF MAY 29, 2008, THE MECHANIC HAD NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 137,000

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR LIGHT FLASHED 6 TO 7 TIMES BEFORE REMAINING ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, THE AIR BAG LIGHT DID NOT IMMEDIATELY ILLUMINATE. AFTER A SHORT PERIOD OF DRIVING, THE INDICATOR LIGHT BEGINS TO FLASH AGAIN AND EVENTUALLY REMAINS ILLUMINATED. THE VEHICLE HAS BEEN DIAGNOSED TWICE BY THE DEALER, BUT THE FAILURES PERSIST. THE CURRENT MILEAGE WAS 51,285 AND FAILURE MILEAGE WAS 50,958.

REPLACED THE WINDOW REGULATOR ON MY LINCOLN LS2002 V8 3 TIMES THIS YEAR. *TR

AIRBAG MALFUNCTION DUE TO DEFECTIVE WIRING. THIS IS A COMMON PROBLEM WITH THIS VEHICLE. *TR

TL*THE CONTACT OWNS A 2002 LINCOLN LS. WHILE APPLYING PRESSURE TO THE BRAKES, THE ACCELERATOR PEDAL STUCK TO THE FLOOR. AS A RESULT, THE VEHICLE INVOLUNTARILY ACCELERATED AND CRASHED INTO A FENCE. A POLICE REPORT WAS FILED. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED, THE CRUISE CONTROL STOPPED WORKING PROPERLY AND THE HORN WAS INOPERATIVE. THE VEHICLE WAS INSPECTED, BUT THE CONTACT COULD NOT RECALL THE COMPONENTS THAT NEEDED TO BE REPLACED. THE CONTACT ALSO DID NOT REMEMBER THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 81,005 AND CURRENT MILEAGE WAS 84,000.

2002 LS OVERHEATED. DEALERSHIP REPLACED THERMOSTAT FOR $130. DROVE THE CAR LESS THAN A MILE FROM THE DEALERSHIP AND IT OVERHEATED AGAIN. TOOK IT BACK TO FORD AND THEY NOW SAID THE HYDRAULIC COOLING FAN (HCF) IS BAD. THEY SAID IT TESTED GOOD WHEN REPLACING THERMOSTAT. HOW CAN THE HCF JUST GO BAD? THE CAR STILL OVERHEATS EVEN WITH THE NEW FAN. THE NEW FAN WITH LABOR WILL COST ME $1000. PLUS THE ENGINE STILL OVERHEATS. WHY DID THEY NOT SEE THIS WHEN THEY DID THE DIAGNOSTICS TESTING? MY LS IS STILL OVERHEATING AND $1130 SPENT AND THEY DON'T KNOW WHAT TO DO. WHY?

TL*THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT ALL OF THE ELECTRICAL CIRCUITS, SUCH AS THE DOORS AND WINDOWS, ARE JAMMED. SHE STATED THAT THE VEHICLE STALLS WHILE AT A STOP LIGHT. THE DEALER STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE AND RECOMMENDED SHE GO TO ANOTHER DEALER. THE CONSUMER AFFAIRS OFFICE STATED THAT HER VEHICLE IS UNDER THE LEMON LAW ACT. THE CURRENT AND FAILURE MILEAGES WERE 57,000.

NOTICED IN 2003 THAT THE WHEEL HUBS WERE BEGINNING TO CRACK ON MY CHROME WHEELS. INFORMED DEALER. DID NOTHING. AFTER A COUPLE OF YEARS BEGAN TO NOTICE A SHIMMY (SHAKE SIDE TO SIDE) MOTION. INFORMED DEALER, THEY SUGGESTED NEW TIRES. PURCHASED NEW TIRES AND PROBLEM REAPPEARED. DEALER SUGGESTED TIRES HAD FLATSPOT. TIRE MFG. SUGGESTED PROBLEM WITH WHEELS. DID A SEARCH FOR RELATED PROBLEMS SUCH AS THIS. FOUND THAT A RECALL WAS INITIATED FOR CHROME WHEELS FOR 2003 MODEL YEAR, EXPERIENCING IDENTICAL PROBLEMS AND SAFETY ISSUES. THE CAR VIBRATES AT HIGHWAY SPEEDS AND HAVE ALREADY LOST A LUGNUT. TIRE MFG. WHEN REPLACING TIRES DAMAGED A FEW LUGNUTS IN ATTEMPTING TO REMOVE THEM. *TR

VEHICLE HAD BURNING OIL SMELL COMING FROM ENGINE COMPARTMENT , VALVE COVER GASKETS WERE LEAKING OIL INTO SPARK PLUG WELLS, REQUIRING SPARK PLUG REPLACEMENT AND POSSIBLE COIL PACK DAMAGE IF NOT GASKETS NOT REPLACED. THIS JUST AFTER A 60,000 MULTI-POINT INSPECTION, OIL CHANGE, AIR FILTER CHANGE, FUEL FILTER CHANGE AND FUEL INDUCTION SVC AT ANOTHER LINCOLN DEALER. LINCOLN SHOULD RECALL ALL LS'S AND REPLACE THE GASKETS AT NO COST IN ORDER TO PREVENT VEHICLE STALLING AT HIGHWAY SPEEDS, AS COIL PACKS AND PLUG DAMAGE CAN OCCUR AND CAUSE LOSS OF POWER. *JB

TL*THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT SMELLED A STRONG ODOR SIMILAR TO BURNING OIL WHEN THE VEHICLE WAS STARTED. THERE WERE NO WARNING INDICATOR LIGHTS. THE DEALER STATED THAT THE VALVE COVER GASKETS WERE LEAKING ONTO THE MANIFOLD. THE DEALER STATED THAT NEW GASKETS AND COVERS WERE NEEDED. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE IS 75,000.

(1) VEHICLE EMISSIONS SYSTEM INDICATOR LIGHT APPEARED ON DISPLAY (2) VEHICLE HESITATES (JERKS SLIGHTLY) AT SPEEDS UP TO 60 MPH, CARS ALSO KILLS RANDOMLY WHILE THE CAR IS IN MOTION (3) I HAVE NOT DONE ANY REPAIRS YET ( I HAVE BEEN SEARCHING FOR RECALL INFORMATION) I HAVE VIEWED MANY FORUMS ONLINE ON DEFECTIVE COIL PACKS ON THESE VEHICLES. *NM

DT*: THE CONTACT STATED AFTER HAVING A LEFT REAR FLAT TIRE, THE LUGS NUTS COULD NOT BE REMOVED FROM THE WHEEL ASSEMBLY. AFTER INITIAL INSPECTION, IT WAS DETERMINED THE STAINLESS STEEL JACKET OF ALL OF THE LUG NUTS ON THE VEHICLE WERE DISTORTED. THE VEHICLE IS CURRENTLY AWAITING TOW SERVICE TO A DEALER FOR FURTHER INSPECTION. UPDATED 05/03/06. *JB

DT*: THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED AND THE SERVICE DEALER DETERMINED THE VEHICLE NEEDED A NEW DRIVER SIDE AIRBAG. THE CONTACT EXPRESSED THIS WAS A VEHICLE DEFECT. THE VEHICLE WAS NOT INVOLVED IN ANY ACCIDENTS.

2002 LINCOLN LS 4.0 V8 (50K MILES) - TRANSMISSION DISENGAGES AT ANY SPEED. ALSO, IT SHIFTS VERY HARD, WHEN DRIVING AND WHEN PUTTING SHIFT LEVER INTO REVERSE AND DRIVE. LASTLY, IT SURGES WHEN IN GEAR AT IDLE, AND UPON DECELERATION, REFUSES TO DOWNSHIFT UNTIL HIGH (3-3500 RPMS) WHICH CREATES A SENSATION OF BEING PULLED DOWN THE ROAD. DEALER CANNOT REPLICATE PROBLEMS. I HAVE SEEN ON MULTIPLE DISCUSSION GROUPS THAT THIS VEHICLE HAS PROBLEMS WITH THE SOLENOID PACK AND VALVE BODY CREATING SYMPTOMS LIKE THOSE DESCRIBED ABOVE. IT IS DANGEROUS TO DRIVE THE VEHICLE LIKE THIS. *JB

DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE, THE ACCELERATOR PEDAL WAS ALSO PUSHED WHICH CAUSED THE VEHICLE TO LURCH FORWARD AND STRIKE ANOTHER VEHICLE FROM BEHIND AT 45MPH. ALTHOUGH THERE WAS A CRASH, NO ONE WAS INJURED. THE VEHICLE SUSTAINED MINOR DAMAGE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO THE LOCAL DEALER. THE DEALER DETERMINED THE PLACEMENT OF THE BRAKE AND ACCELERATOR PEDALS WERE ACCURATE AND SUGGESTED THE CRASH WAS NOT DUE TO ANY DEFECT. THE DEALER COULD NOT DUPLICATE THE PROBLEM, NO REPAIRS WERE MADE CONCERNING THE BRAKE AND ACCELERATOR PEDALS.

BRAKE FAILURE. AFTER 36 MONTHS OF LEASING A 2002 LINCOLN LS, MY WIFE AND I PURCHASED THE VEHICLE WITH IT HAVING APPROXIMATELY 28,000 MILES IN SEPTEMBER 2005. IN DECEMBER OF THAT YEAR WITH LESS THAN 30,000 MILES, MY WIFE HAD A MINOR TRAFFIC ACCIDENT WHEN WHILE BRAKING THE CAR FAILED TO STOP. THE BRAKES HAD BEEN SERVICED IN AUGUST FOR A SQUEAL. THERE WAS NO EXCESSIVE WEAR BUT THE ROTORS WERE RE-SURFACED. PRIOR TO THIS INCIDENT THERE HAD BEEN NO OTHER BRAKING PROBLEMS. *NM

MY WIFE WAS STOPPED AT A STOP LIGHT AND STARTED TO MOVE UP IN TRAFFIC TO CLOSE A GAP BETWEEN HER AND VEHICLE IN FRONT OF HER WHEN THE 2002 LINCOLN LS SUDDENLY SURGED FORWARD HITTING THE VEHICLE IN FRONT OF HER. BRAKES WERE APPLIED BUT THE VEHICLE CONTINUED TO SURGE FORWARD. SHE FINALLY STOPPED THE VEHICLE AND THEN PUT THE VEHICLE IN REVERSE TO BACK AWAY FROM THE VEHICLE IN FRONT OF HER. WITH HER FOOT ON THE BRAKE, THE VEHICLE SURGED IN REVERSE AND HIT THE VEHICLE BEHIND HER. THE VEHICLE SUSTAINED DAMAGE IN BOTH FRONT AND REAR. VEHICLE WAS TAKEN TO LINCOLN DEALERSHIP WHERE THEY STATED THAT THE VEHICLES COMPUTER SYSTEMS DID NOT SHOW A CODE. FORD MOTOR COMPANY WAS CONTACTED BY THE VEHICLES OWNER. *JB

MY TRANSMISSION HAS A DELAY START/HARSH ENGAGEMENT AND SLIPS WHEN ACCELERATING CAR IS A 2002 LINCOLN LS V8. MODEL AND MAKE DOESN'T INCLUDE LS ONLY BLACKWOOD. *JB

BRAKE FAILURE. MY WIFE AND I PURCHASED THE 2002 LINCOLN LS IN AUGUST, 2005 FROM OUR LOCAL FORD DEALERSHIP. LATER THAT MONTH ON TWO OCCASIONS MY WIFE REPORTED THAT THE BRAKES FAILED DURING LOW SPEED STOPS. WE TOOK THE VEHICLE BACK TO THE DEALERSHIP BUT THE SERVICE DEPARTMENT FOUND NOTHING WRONG. THE SERVICE DEPARTMENT SUGGESTED SHE MIGHT BE DRIVING WITH TWO FEET AND ASKED THAT SHE ALLOW HER SPOUSE TO DRIVE IT FOR A WHILE TO SEE IF IT HAPPENED TO HIM. ON OCTOBER 5, 2005 DURING A LOW SPEED STOP AT AN INTERSECTION, THE BRAKES FAILED AGAIN CAUSING A MINOR TRAFFIC ACCIDENT. THERE WERE NO INJURIES BUT A CLAIM WAS FILED WITH OUR INSURANCE COMPANY. AGAIN, THE VEHICLE WAS TAKEN TO THE DEALER SERVICE DEPARTMENT AND THEY FOUND NOTHING WRONG. WE TOOK THE VEHICLE TO OUR PERSONAL MECHANIC AND HE WAS UNABLE TO FIND ANYTHING WRONG WITH THE BRAKING SYSTEM. ON OCTOBER 17, THE BRAKES FAILED TO STOP THE VEHICLE AGAIN WHILE MY WIFE WAS DRIVING BUT DID NOT RESULT IN AN ACCIDENT. ON OCTOBER 24, 2005 I WAS DRIVING THE VEHICLE AND BEGINNING TO STOP DURING SLOW SPEED TRAVEL AND DEPRESSED THE BRAKE, THE VEHICLE FELT ALMOST AS IF IT ACCELERATED AND I DID WHAT I SUGGESTED THAT MY WIFE DO IF IT HAPPENED AGAIN AND THAT WAS TO SLAM THE VEHICLE INTO NEUTRAL OR REVERSE TO STOP IT. THE VEHICLE CAME TO A STOP. THIS DID NOT RESULT IN AN ACCIDENT AS NO OTHER VEHICLES WERE IN FRONT OF ME. I CHECKED THIS WEBSITE TO FIND THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEM, REPORTED IT TO THE DEALERSHIPS AND RECEIVED THE SAME RESULTS FROM FORD. "NOTHING FOUND" I TOOK THE VEHICLE TO THE DEALER AGAIN, CONTACTED THE FORD COMPANY CUSTOMER RELATIONS DIVISION AND ALSO FILED THIS COMPLAINT. THIS IS A POTENTIALLY DEADLY DEFECT AND SO FAR FORD CONTENDS THEY CAN FIND NOTHING WRONG. THE VEHICLE WILL BE LOOK AT AGAIN AT THE DEALERSHIP. *NM

DT: 2002 LINCOLN LS. THE CONSUMER STATED TWO WINDOW REGULATORS; BROKE WITHIN A MONTH OF EACH OTHER. THE WINDOWS DID NOT ROLL UP OR DOWN, AND THEY DID NOT STAY UP. THIS STARTED TWO WEEKS AGO. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO STATED IT WOULD COST $300 TO FIX THE WINDOWS , AND THE CONSUMER HAS NOT HAD THE PROBLEM FIXED YET. *AK

THIS HAS BEEN A CONTINUING SAGA. STARTED APPROXIMATELY DATE BELOW BUT ONGOING AND MORE BEING ADDED. HAVE HAD TO REPLACE ALL WINDOW ASSEMBLIES DUE TO COMPLETE FAILURE WHERE GLASS FELL WITHOUT WARNING. DRIVERS FRONT BALL JOINT, CLOCK SPRING ( NO HORN, RADIO, CRUISE CONTROL OR AIR BAG) PROBLEMS WITH AIR CONDITIONING. TRUNK LINING CONTINUALLY COMING DOWN, PAINT CLEAR COAT, SPLOTCHES, LOOKS TERRIBLE. *TR

I HAVE HAD PROBLEMS WITH THE WINDOW MECHANISM IN MY LINCOLN LS. SEVERAL DEALERSHIP SERVICE CENTERS INFORMED ME THAT A LOT OF THE LINCOLNS WERE HAVING THE SAME PROBLEM WITH A FAULTY WINDOW MECHANISM BUT THEY WOULD NOT COVER IT BECAUSE THE CAR WAS OUT OF WARRANTY. I SPOKE TO FORD AND THEY AGREED THAT BECAUSE OF THE FAULTY MECHANISM THEY WOULD FIX THE WINDOW FOR A DISCOUNT. I PAID 40 DOLLARS FOR A 270 DOLLAR REPAIR. RECENTLY THE CAR HAS HAD THE SAME PROBLEM WITH THE FAULTY WINDOW MECHANISM. I BROUGHT IT TO THE DEALERSHIP EXPECTING IT TO BE COVERED THE SAME AS THE LAST TIME. THEY TOLD ME THEY COULD NOT COVER THE COST OF THE WINDOW AGAIN. I CONTACTED FORD WHO TOLD ME THEY DON'T KNOW ABOUT THE PROBLEMS WITH THE FAULTY WINDOW MECHANISMS. THIS PROBLEM CAUSED DAMAGE TO THE INSIDE OF THE CAR AND MAKES THE CAR VULNERABLE TO BREAK INS. I AM UNABLE TO FEEL SAFE IN THE CAR NOW BECAUSE THE WINDOW WILL NOT ROLL ALL THE WAY UP. I WOULD LIKE AN INVESTIGATION INTO THIS ISSUE FOR MYSELF AND ALL THE OTHER LINCOLN OWNERS HAVING THE SAME PROBLEM. *NM

DT: THE CALLER'S VEHICLE WAS INVOLVED IN AN ACCIDENT WHILE TRAVELING 25 MPH WHEN ANOTHER VEHICLE PULLED OUT IN FRONT ATTEMPTING TO TURN LEFT. THE CALLER'S VEHICLE HIT THE FRONT CORNER OF THE OTHER VEHICLE. UPON IMPACT, BOTH DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. CALLER'S WIFE SUSTAINED INJURIES. A POLICE REPORT WAS TAKEN. MANUFACTURER SAID SOMEONE WILL CONTACT THE CALLER IN TWO BUSINESS DAYS. DEALER HAS NOT BEEN CONTACTED YET. *AK

DT: CONSUMER STATES THE CHECK TRANSMISSION LIGHT WOULD ILLUMINATE. THE SERVICE DEALER WAS UNABLE TO DULPICATE THE PROBLEM. THE CONSUMER IS NOT HAVING ANY PROBLEMS WITH THE TRANSMISSION. THE MANUFACTURER HAS NOT BEEN CONTACTED. *JB

I WAS SLOWING DOWN TO TURN RIGHT ONTO THE ON RAMP OF THE HIGHWAY WHEN MAKING THE RIGHT HAND TURN AND PRESSING ON THE BRAKE THE CAR JUST SHUT OFF. I LOST POWER STEERING AND BRAKE POWER. AFTER I USED TO EMERGENCY BRAKE TO STOP THE CAR, I WAS ABLE TO RESTART THE CAR AND CONTINUE ON. THE NEXT TIME I DROVE THE CAR, IT MYSTERIOUSLY OVERHEATED. I TOOK THE CAR IN AND EXPLAINED THE SUDDEN ENGINE STOPE AND THE OVERHEATING...AND THE DEALER ONLY ADDRESSED THE OVER HEATING PROBLEM. NOTHING WAS SAID OR DISCUSSED ABOUT THE CAR JUST TURNING OFF FOR NO REASON.

IN PAST MONTH LINCOLN LS 2002 VIN [XXX] EXPERIENCED TWO LOW-SPEED (LESS THAN 10 MPH) BRAKE FAILURES.ONE RESULTED IN A MINOR ACCIDENT.THE FIRST OCCURRED APPROX. MAY 1, BUT NO ACCIDENT RESULTED.WHILE I WAS ATTEMPTING TO STOP AT AN INTERSECTION, BRAKES FAILED TO HOLD AND CAR ROLLED THROUGH A STOP SIGN INTO THE CROSS STREET.THERE WAS ONCOMING TRAFFIC BUT NO ACCIDENT RESULTED.I IMMEDIATELY HAD CAR EVALUATED BY MY PERSONAL MECHANIC AND SERVICE DEPT AT CENTRAL FORD IN HOUSTON. NEITHER SHOP WAS ABLE TO DIAGNOSE AND FIX PROBLEM.ON MORNING OF MAY 31, MY SON WAS DRIVING TO HIS OFFICE IN GALVESTON WHEN BRAKES AGAIN FAILED TO HOLD DURING TRAFFIC STOP.THERE WAS A MINOR ACCIDENT WHEN LINCOLN REAR-ENDED ANOTHER VEHICLE.LINCOLN WAS TOWED TO REPAIR SHOP IN GALVESTON EVEN THOUGH THE BRAKES APPEARED TO FUNCTION AFTER THE ACCIDENT-POLICE INVESTIGATOR DID NOT BELIEVE LINCOLN WAS SAFE TO OPERATE GIVEN HISTORY OF BRAKE FAILURE.THERE WAS MINOR DAMAGE TO THE FRONT BUMPER OF LINCOLN AND ALSO THE BACK BUMPER OF VAN THAT WAS REAR-ENDED.ON JUNE 1 HAD LINCOLN TOWED FROM GALVESTON TO SOUTHWEST LINCOLN IN HOUSTON.AGAIN SERVICE SHOP HAS NOT BEEN ABLE TO IDENTIFY AND CORRECT ROOT CAUSE OF BRAKE FAILURE INCIDENTS.SERVICE DEPT ADVISED ME THEY CAN FIND NO PROBLEMS WITH LINCOLN.I SPOKE WITH A SENIOR SERVICE CONSULTANT AT CENTRAL FORD.HE SAID THERE IS NO HISTORY OF BRAKE FAILURE WITH LINCOLNS OF THIS MODEL TYPE.I TOOK LINCOLN AGAIN TO SOUTHWEST LINCOLN ON MONDAY MORNING AND PICKED IT UP LATE TUESDAY AFTERNOON FOR DIAGNOSIS AND AGAIN THE SERVICE SHOP HAS NOT BEEN ABLE TO IDENTIFY PROBLEM.INFERENCE IS THAT I SHOULD BE ABLE TO SAFELY DRIVE IT, BUT THE FAIL-TO-BRAKE INCIDENTS HAVE CONVINCED ME THAT CAR IS TOO DANGEROUS TO DRIVE.I FILED A COMPLAINT WITH LINCOLN AND WAS TOLD THAT IT IS UP TO THE INDIVIDUAL DEALERSHIP TO FIND PROBLEM AND NOT LINCOLN'S RESPONSIBILITY.I WAS TOLD BY THE SENIOR SERVICE ADVISOR THAT AS LONG AS THE BRAKE FAILURE CAN'T BE DUPLICATED THERE IS NOTHING MORE THAT CAN BE DONE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY CAR HAS NUMEROUS PARTS THAT TEAR UP REPEATEDLY, WITHIN A 6 MONTHS TIME. VALVE COVER GASKET HAD REPLACED TWICE WITHIN A 6 MONTHS TIME. THE COIL PACKS GO UP VERY OFTEN. I HAD PANEL BUTTONS JUST TEAR UP FOR NO REASON THREE TIMES! WHEEL CAPS REPLACED NUMEROUS TIMES. OVERHEATING ISSUES, DOOR LOCKING ISSUES, BATTERY REPLACED TWICE WITHIN 2 YEARS TIME. AC ISSUES, (I NEVER USED MY AC..AT ALL) . THIS CAR HAS A LOT OF PROBLEMS ON THE T.S.BULLETIN. I CONTACTED FORD IN REFERENCE TO THE MULTIPLE ISSUES I WAS HAVING WITH THE CAR, THE COMPANY REPRESENTATIVES TOLD ME TO TAKE THE COMPLAINT TO THE ESTABLISHMENT OF WHICH I HAD BEEN DEALING WITH. THEN THEY SAID LINCOLN IS AN INDEPENDENT OWNED ESTABLISHMENT SO I AM TOTALLY CONFUSED BY THIS WHOLE ORDEAL, THEY KNOW THAT THEY HAVE HAD A LOT OF MULTIPLE PROBLEMS OUT OF THAT CAR. AND THEY REFUSE TO RECALL SOME OF THOSE (AS I WOULD SAY) HAZARDOUS ISSUES. I WAS AT THE DEALER 2 WEEKS AGO, I WAS CONVERSING WITH A REP. AT THE DEALERSHIP AND HE WAS TELLING ME HOW THE LINCOLN LS WAS THEIR MOST PROBLEM VEHICLE, AND CASH MAKER FOR REPAIRS. (OH BY THE WAY.......I RESEARCHED TO FIND THIS SITE. TO ANSWER THE QUESTION IN THE CONSUMER SECTION). *TR

ALL WARNING LIGHTS IN DASHBOARD ILLUMINATED AT THE SAME TIME ONE DAY OUT OF THE BLUE SKY ONE DAY 2 WEEKS AFTER I PURCHASED THE VEHICLE ID# [XXX]. ABS WARNING LIGHT, TRACTION CONTROL WARNING LIGHT, AIRBAG WARNING LIGHT; LIGHT BULB WARNING LIGHTS.*JB UPDATED 07/19/2012*JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WHEN CONSUMER DROVE OVER A SPEED BUMP IN A PARKING LOT THE PASSENGER SIDE IMPACT AIRBAG DEPLOYED. *BF THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONSUMER THAT THERE WERE SCRATCHES ON THE FRAME UNDERNEATH THE VEHICLE AND THAT SOME OBJECT WHICH TRIGGERED THE AIR BAG. THE CONSUMER BELIEVES THE DEALER AND MANUFACTURER ARE AWARE OF THE AIR BAG PROBLEM BUT REFUSE TO PROVIDE ANY ASSISTANCE BECAUSE THE VEHICLE IS OUT OF WARRANTY. *NM

DT: 2002 LINCOLN LSE. HAD THREE INSTANCES WHERE THE CONSUMER TRIED TO BRAKE AND THE VEHICLE SURGED FORWARD AND DID NOT STOP. THIS HAS BEEN OVER THE LAST NINE MONTHS. TOOK VEHICLE TO THE DEALERSHIP, AND THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THEY DID NOT HAVE A CODE. THE DEALERSHIP SAID THEY CONTACTED FORD MOTOR COMPANY, AND THEY SAID THEY HAD NO OTHER INSTANCES WITH THIS MODEL CAR. THE CONSUMER BOUGHT VEHICLE NEW IN AUGUST 2002. HAD NO PROBLEMS WITH THE BRAKES BEFORE NINE MONTHS AGO. THERE HAS BEEN NO ACCIDENTS. *AK

WHILE DRIVING 20 MPH, THE SIDE AIR BAG ON THE DRIVER SIDE INADVERTENTLY DEPLOYED WITHOUT ANY REASON/WARNING. THE DEALER WAS NOTIFIED.*AK

CAR ACCELERATES WITH NO PRIOR WARNING ENGINE HIT 3000 RPMS HAD TO SLAM ON BRAKES DID NOT HOLD CAR HAD TO TURN MOTOR OFF. THIS HAS HAPPENED TWICE. DEALERSHIP COULDN'T REPRODUCE THIS THEY REPLACE IDLE AIR CONTROL VALVE THEY THINK THIS IS THE PROBLEM? I'M NOT HAPPY WITH THE FACT THEY ARE NOT SURE IF THIS IS IT WHAT IF IT HAPPENS AGAIN?*AK

WE PURCHASED A 2002 LINCOLN LSE ABOUT 15 MONTHS AGO. ABOUT A WEEK AGO WE TOOK IT IN FOR SERVICE AND WAS TOLD THEY COULDN'T FIND ANYTHING THEN 3 DAYS LATER BROUGHT IT IN WITH THE SAME PROBLEM AND NEW BRAKES WERE INSTALLED AN WE WERE TOLD WE WOULD BE NEEDING NEW TIRES. WE ASKED IF NEEDED TO BE DONE THEN BUT THE SERVICE PERSON SAID SOON. 7 DAYS LATER WHILE DRIVING ON THE FLORIDA TURNPIKE IN THE FAST LANE OUR LEFT REAR DRIVERS SIDE TIRE LITERALLY BLEW OFF THE CAR LEAVING NOTHING BUT THE RIM. THANK GOD THE CAR BEHIND US WITNESSED IT ALL AND STAYED BEHIND US TILL WE WERE SAFE ACROSS 3 LANES TO THE SHOULDER. HE SAID HE NEVER SAW SOMETHING LIKE THAT HAPPEN. WE HAVE HAD MANY CARS AND HAVE BEEN DRIVING FOR AT LEAST 26 YEARS AND NEVER NEVER EXPERIENCED ANYTHING LIKE THIS. I THANK GOD WE WERE SAFE BUT I DO THINK THIS SHOULD BE LOOKED INTO. TIRES SHOULD NOT JUST EXPLODE OFF A RIM AND DISINTERGRATE. PLEASE LET ME KNOW IF YOU HAVE OTHER COMPLAINTS ABOUT THIS, AS THIS WAS A VERY FRIGHTENING EXPERIENCE. AFTER TOWING THE VECHICLE INTO THE LINCOLN MERCURY SHOWROOM WE ARE TOLD WE NEED 4 NEW TIRES AND A RIM -- $1600. *LA

DEFROSTER/ DEFOGGER SYSTEM FAILED. AS A RESULT, DRIVER'S VISIBILITY WAS IMPAIRED. *AK