2009 Lincoln MKS Complaint Log

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE THE BRAKES WERE ENGAGED THERE WAS A LOUD GRINDING NOISE. THE FAILURE OCCURRED INTERMITTENTLY. THE DEALER WAS NOTIFIED, TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. FORD MOTOR COMPANY ISSUED FIVE TSB'S REGARDING THE BRAKES GRINDING. THE BRAKES HAVE BEEN REPAIRED FIVE TIMES. WHEN THE VEHICLE WAS REPAIRED THE NOISE DID NOT RECUR FOR APPROXIMATELY 2000 MILES. THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 25,000.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND AS THE BRAKE PEDAL WAS APPLIED, A LOUD METAL TO METAL NOISE WAS EMITTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE FAILURE. THE FRONT BRAKES, ROTORS AND THE ENTIRE BRAKE SYSTEM WAS REPLACED ON THE VEHICLE AT VARIOUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 2,300. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2009 LINCOLN MKS. AFTER HE PICKED UP HIS VEHICLE FROM THE DEALER, HE SMELLED ENGINE OIL BURNING. HE WAS TOLD THAT BECAUSE IT WAS A NEW VEHICLE, IT WAS NORMAL. HE CONTINUED TO SMELL THE ODOR, AND THEN NOTICED LEAKAGE ON HIS GARAGE FLOOR. HE LOOKED UNDER THE VEHICLE AND SAW THAT THERE WAS A FLUID LEAKING ONTO THE EXHAUST PIPE AND SMOKING. HE TOOK THE VEHICLE BACK TO THE DEALERSHIP AND WAS TOLD THAT THE DEALER DID NOT SEE ANYTHING WRONG. HE NOTICED THE ISSUE AGAIN AND TOOK THE VEHICLE BACK TO THE DEALERSHIP WHERE IT WAS CONFIRMED THAT THE TRANSMISSION FLUID WAS DRIPPING ONTO THE EXHAUST MANIFOLD. AT THE SAME TIME, THE REAR DOORS WOULD NOT OPEN WITH THE REMOTE OR THE BUTTON; IT WOULD RE-LOCK BEFORE SOMEONE COULD OPEN IT. THE TECHNICIAN TOLD HIM THAT THERE WAS A SERVICE BULLETIN FOR THE ISSUE AND THAT THEY WOULD TAKE CARE OF IT. THE VEHICLE WAS AT THE DEALERSHIP AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 4,200. THE FAILURE MILEAGE WAS APPROXIMATELY 900.

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT DISCOVERED THAT ALL OF THE WINDOWS WERE DOWN WHEN THE VEHICLE WAS NOT IN OPERATION. THE DEALER SUGGESTED THAT THE KEY FOB MUST HAVE BEEN TOUCHED AND CAUSED THE WINDOWS TO GO DOWN. SHE WAS UNABLE TO ROLL THE WINDOWS BACK UP UNTIL THE VEHICLE WARMED UP. THE DEALER STATED THAT THE GLOBAL OPENING SYSTEM NEEDED TO BE DISARMED IN ORDER TO REMEDY THE FAILURE. THEY FURTHER STATED THAT IN ORDER TO PINPOINT THE FAILURE EXACTLY, THE KEYLESS ENTRY GLOBAL SYSTEM NEEDED TO BE RE-ARMED. HER CONCERN WAS THE SENSITIVITY OF THE VEHICLE FOB OPENING. NO REPAIRS HAVE BEEN MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 150.

NEW AUTO DELIVERED 8/11/08 HAS SPENT 21 DAYS IN DEALERS REPAIR SHOP TO DATE. DEFECTS THAT BECAME KNOW ARE STUCK ACCELERATOR PEDAL (FORD & DEALER CLAIM "IT NEVER HAPPENED") DELUXE AUDIO SYSTEM THAT WORKED SOME OF THE TIME (DEALER REPLACED) CRACKED STEERING COLUMN ( DEALER REPAIRED) NOT KNOWING WHAT WILL HAPPEN NEXT, REQUESTED THAT FORD TAKE BACK THE CAR, WHICH COMPANY REFUSED. CAR HAS DESIGN DEFECTS WHICH AFFECT THE SAFETY OF THE DRIVER & PASSENGERS. FRONT HEADRESTS AND MIDDLE WINDOW PILLARS MAKE SIDE VISIBILITY DIFFICULT. THE DAYTIME GLARE FROM THE INFORMATION WINDOW ON THE DASH MAKES IT IMPOSSIBLE TO READ WHICH CAN BE DANGEROUS IN A WARNING SYSTEM FAILURE SITUATION. *TR

TL*THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 35 MPH APPROACHING A STOP SIGN HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE STATED THAT THE VEHICLE ACCELERATED UP TO 4000 RPMS AND BEGAN TO SLOW DOWN ON ITS OWN. HE DID NOT CONTACT THE DEALER. THE FAILURE OCCURRED AGAIN WHILE DRIVING 25 MPH; YET, HE ENGAGED THE BRAKES AND THE VEHICLE ACCELERATED. HE SHIFTED INTO NEUTRAL GEAR IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO LOCATE THE FAILURE. THE CONTACT STATED THE FAILURE OCCURRED INTERMITTENTLY. HE CONTACTED THE MANUFACTURER AND THEY REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,700. UPDATED 08/24/10. *LJ UPDATED 08/25/10*JB