2017 Lincoln MKT Complaint Log

The contact owns a 2017 Lincoln MKT. The contact stated while driving after the vehicle had been in idling for 4-5 minutes, there was an excessive amount of smoke coming from the exhaust pipe. There was no warning light illuminated. The contact stated that the vehicle was making abnormal rattling sounds while driving at various speeds. Additionally, the contact stated that the vehicle occasionally failed to start. The contact was able to start the vehicle after two attempts; however, there was a significant amount of smoke coming out of the exhaust pipe. The contact stated that he was able to drive the vehicle; however, the vehicle would not exceed 30-35 MPH. An unknown warning light was illuminated. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) because the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

THIS VEHICLE IS A RENTAL FROM BUDGET. ON 11/10 - 11/11/17, DRIVING FROM FT MYERS, FL TO KNOXVILLE, TN, ON I-75, AT HIGHWAY SPEEDS OF 55-80 MPH, WHILE CHANGING LANES, VEHICLE WOULD START TO STEER SMOOTHLY EITHER TO LEFT OR RIGHT, AND THEN SUDDENLY THE VEHICLE WOULD SURGE (DART) MORE TO LEFT OR RIGHT. TO ME IT ACTED LIKE IF TURNING LEFT, THE LEFT WHEEL SUDDENLY ENCOUNTERED SOME DRAG, LIKE IN MUD OR SAND AND SAME FOR RIGHT TURNING, THE RIGHT FRONT WHEEL ACTED AS IF IT HIT SOMETHING TO CAUSE DRAG OR RESISTANCE WHICH WOULD MAKE THE VEHICLE ACT LIKE IT WAS OVER-STEERING. HAPPENED OFTEN. MAKES DRIVER FEEL SOME DEGREE OF LOSS OF CONTROL