2017 Lincoln MKX Powertrain & Transmission Problems

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

10 MILES AFTER STARTING OUR 2017 LINCOLN MKX IT SUDDENLY GAVE ME THE WARNING CODE OF ERROR: VEHICLE SHUTTING DOWN NOW. THE CAR COASTED ACROSS 5 LANES OF SPEEDING TRAFFIC. I ALMOST DIED WITH OUR SMALL CHILD IN THE CAR. THE CAR RESTARTED FINE ON THE SIDE OF THE ROAD. SANDERSON LINCOLN TOWED THE CAR AND DID THE BARE MINIMUM TESTS ON THE CAR PER THE MANUFACTURER STANDARDS. I REQUESTED THEM TO DO MORE AS THIS EXACT SAME SITUATION HAS HAPPENED TO OTHER LINCOLN OWNERS MULTIPLE TIMES IN ONE CAR. THERE HAS ALSO BEEN A RECALL ON THIS ON PREVIOUS YEARS. THIS VEHICLE ALSO HAD SOME STRANGE ACCELERATION ISSUES WHEN WE INITIALLY BOUGHT IT AND IT WAS DISMISSED BY THE SERVICER. LINCOLN CUSTOMER SERVICE NOW TOLD US WE ARE OUT OF LEMON LAW AND THEY CANNOT HELP US. DUH. LINCOLN CUSTOMER SERVICE ALSO DID SHADY THINGS TO US. THEY WOULD CALL US AT 11PM FLORIDA TIME FROM A DUMMY PHONE LINE SO THAT THEY COULD "SAY" THEY CALLED US. THE SERVICER REPLACED OUR BATTERY AND CALLED IT A DAY. INITIALLY THE MANUFACTURER SEEMED OUTRAGED THAT THE BATTERY COMPLETELY FRIED ON THE VEHICLE DURING TESTING....THEN THEY SUDDENLY CHANGED THEIR TUNE AND SAID WE WERE OUT OF LEMON LAW IN OUR STATE.

TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO HAVE A TOW MODE, WHICH WOULD ALLOW THE VEHICLE TO TOW. WHILE THE 39,000 LBS VEHICLE WAS TOWING A 50,000 LBS RV, THE VEHICLE'S BATTERY FAILED. THE VEHICLE WAS DESIGNED TO GO INTO PARK MODE, WHICH LOCKED ALL FOUR TIRES WHEN THE BATTERY FAILED. ONCE THE VEHICLE WENT INTO PARK MODE, IT CAUSED THE VEHICLE TO BE DRAGGED BY THE RV FOR SEVERAL MILES. THE CONTACT STATED THAT THE PARK MODE FEATURE SHOULD NOT OCCUR SINCE THE VEHICLE WAS IN NEUTRAL WHEN IN TOW MODE. THE CONTACT CALLED CAMELBACK FORD (1330 E CAMELBACK ROAD, PHOENIX, AZ 85014; 602-635-7551) AND WAS INFORMED THAT THE VEHICLE FUNCTIONED AS EXPECTED ACCORDING TO THE DESIGN OF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THE CONTACT DID NOT RECEIVE A RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.