2013 Mazda CX-5 Complaint Log

THIS VEHICLE WHEN STOPPED AT A STOP LIGHT, SUDDENLY TRIED TO ACCELERATE THEN A LOUD THUMP AND JOLT (AS IF SOMEONE RAN INTO THE REAR OF THE VEHICLE). THIS HAPPEND IN FEB 2013 (TWO TIMES) (DEALER COULD NOT FIND ANY PROBLEM) THEN AGAIN IN MAY 2014. DEALER STATED SAME PROBLEM IN ANOTHER MODEL AND ALL THEY COULD DO IS UPDATE THE COMPUTER PROGRAM. THEY COULD NOT GUARANTEE THIS WOULD FIX THE PROBLEM. *JS

TL* THE CONTACT OWNS A 2013 MAZDA CX5. THE CONTACT STATED THAT WHILE BRAKING FOR AN APPROACHING INTERSECTION, THE BRAKES DID NOT RESPOND. THE VEHICLE CONTINUED TO TRAVEL AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 35,000.

I WAS TRAVELING AT 70MPH ON FREEWAY WITH NO OTHER CARS AROUND ME WHEN SUNROOF IMPLODED/EXPLODED. GLASS FLEW ALL AROUND INSIDE THE VEHICLE AS WELL AS OUTSIDE ONTO THE ROADWAY. CLEAR DAY AND 60 DEGREES OUTSIDE. MOST PEOPLE WOULD JUST CONTINUE TO DRIVE AS I DID, BUT I COULD SEE HOW A PERSON COULD EASILY LOST CONTROL AND CAUSE AN ACCIDENT. *TR

WHILE DRIVING AT 50MPH MY VEHICLE SUDDENLY SLOWED DOWN TO 5MPH. LUCKILY FOR ME NO CARS WERE BEHIND ME WHEN THIS HAPPENED BECAUSE I'M PRETTY SURE I WOULD HAVE BEEN REAR-ENDED. SOON AFTER THIS HAPPENED I LOOKED AT MY DASH BOARD TO SEE IF ANY WARNING LIGHTS WERE ON BUT THERE WAS NOTHING. SO THEN I CONTINUED TO DRIVE TO A SIDE STREET ALL WHILST PRESSING THE ACCELERATOR WITH NO RESPONSE. ONCE I TURNED ON TO A SIDE STREET AN ATTEMPTED TO PULL OVER THE VEHICLE SUDDENLY ACCELERATED, WHICH I WAS NOT EXPECTING TO HAPPEN. AT THIS POINT I HAD TO SLAM ON MY BRAKES AND PLACED IT ON PARK. AFTER GETTING OVER THE FEAR OF DRIVING MY VEHICLE I WAS ABLE TO DRIVE IT HOME, BUT NOT WITHOUT HAVING MY VEHICLE DRAMATICALLY SLOW DOWN AGAIN WHILE DRIVING UP MY DRIVEWAY. *TR

DRIVING WITH CRUISE ON AT APPROX 68MPH, CAR SUDDENLY SLOWED, THE TRACTION CONTROL LIGHT WAS SOLID AMBER, THE TPMS WAS FLASHING AMBER. PULLED TO SIDE OF HIGHWAY, SHUT OFF VEHICLE, RESTARTED AND TCS, TPMS, CEL, AND AT LIGHTS WERE ILLUMINATED. CALLED MAZDA CUST SERV AND DUE TO MILEAGE UNABLE TO TOW - SPENT 2 HRS AT TOP OF HILL ON SIDE OF HIGHWAY ROAD WAITING ON TOW (PAID OUT OF PERSONAL POCKET). COMPLEMENTARY TOW FROM HOUSE TO DEALERSHIP - TOLD TODAY (3/17) THAT THE TRANSMISSION WAS BAD AND NEEDED REPLACED. DUE TO MILEAGE, WAS OUT OF WARRANTY BUT MAZDA WOULD HELP COVER COST OF TRANS IF I PAID INSTALL. LOOKING TO BE OUT $1,100+ OF MY OWN MONEY TO GET VEHICLE BACK. THE EXACT SAME THING HAPPENED 16 MONTHS PRIOR IN NOV, 2012 WHEN THE VEHICLE HAD 27,000-ISH MILES ON IT AND NO ISSUES WERE "FOUND" AT THAT TIME. HAVE HARD TIME BELIEVING THAT THE TWO ARE NOT RELATED GIVEN THE FAILURE MODE IN BOTH INSTANCES WAS THE SAME. BASICALLY WISHING I HAD GONE WITH A DIFFERENT MODEL NOW THAT I HAVE READ THIS HAS HAPPENED TO SEVERAL OTHERS. THIS NEEDS TO BE LOOKED AT FOR A RECALL - BLOG INDICATES THAT SOME BEING TOLD IT IS A TRANSMISSION VALVE NEEDING REPLACED, SOME NOT HAVING ISSUE FOUND, TRANSMISSION NEEDS REPLACED, ETC. I BELIEVE THIS IS A FAULTY DESIGN AND PUTS CONSUMERS AT RISK IF THE VEHICLE SUDDENLY DECELERATES ON A BUSY HIGHWAY, OR AS ANOTHER HAS REPORTED WHEN THEY WERE IN A TUNNEL. I HAVE BEEN LUCKY BOTH TIMES FOR ME HAVE BEEN ON A LESS-THAN-BUSY HIGHWAY. PLEASE RECALL THIS VEHICLE FOR THE TRANSMISSION!!! *TR

TL* THE CONTACT OWNS A 2013 MAZDA CX5. THE CONTACT STATED THAT THE REAR BRAKES FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED THAT THE REAR BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 31,800 THE CONSUMER REQUESTED TO HAVE THE COMPLAINT CANCELLED. THE REAR BRAKES WERE CHECKED AND THEY WERE IN GOOD CONDITION. UPDATED 05.13.14

CX-5 VEHICLE EXPERIENCED A DANGEROUS LOSS OF ENGINE/TRANSMISSION POWER SHORTLY AFTER ACCELERATING FROM A FULL STOP AT A STOPLIGHT. SEVERAL CONSOLE WARNING LIGHTS ILLUMINATED INCLUDING AT, TPMS, CEL, & TCS. ANOTHER ACCELERATING VEHICLE DIRECTLY BEHIND CX-5 NARROWLY AVOIDED REAR ENDING THE CX-5. CX-5 SLOWED DOWN TO LOW GEARS/RPMS AND CAME TO A FULL STOP. DRIVER TURNED OFF THE VEHICLE, AND THEN RE-STARTED IT. ONLY WARNING LIGHT REMAINED ILLUMINATED WAS THE CEL. VEHICLE ENGINE/TRANSMISSION WOULD NOT SHIFT PAST LOW SPEED GEARS. VEHICLE WAS TOWED TO MAZDA DEALERSHIP WHERE CEL CODES INDICATED SHIFT MALFUNCTION AND SHIFT TIME ERRORS. MAZDA AUTHORIZED REPAIR PROCEDURE INCLUDED REPLACING VALVE BODY AND RESETTING ADAPTIVE DRIVING SYSTEM COMPUTER. *TR

THE TRACTION CONTROL LIGHT CAME ON AND THE TIRE PRESSURE MONITOR LIGHT BEGAN TO FLASH. IT FELT LIKE CAR HAD DOWNSHIFTED A COUPLE OF GEARS. I LOST FORWARD POWER IN ALL GEARS (ENGINE REVVED, BUT NO POWER TO WHEELS THROUGH TRANSMISSION). FORTUNATELY WE WERE JUST TURNING INTO AN ALLEY, SO WAS ABLE TO PARK CAR OFF A MAIN STREET. FINALLY WERE ABLE TO GET IT TO GO INTO REVERSE TO PARK IT BRIEFLY. TURNED CAR OFF THEN BACK ON AGAIN AND ALL LIGHTS ON DASH WERE NORMAL AND TRANSMISSION WOULD ENGAGE IN FORWARD GEARS AGAIN. DROVE THE 7 MILES TO MY HOUSE WITH NO PROBLEMS. CALLED DEALER AND THE SHOP SAYS THEY HAVE NEVER HEARD OF SUCH A PROBLEM. COULD HAVE BEEN BAD IF THIS HAPPENED IN RUSH HOUR TRAFFIC. *TR

WAS PASSING A SEMI-TRUCK FULL THROTTLE ON A HILLY 2 LANE ROADWAY.....ENGINE SHUT DOWN AND MULTIPLE DASH WARNING LIGHTS CAME ON....WAS ABLE TO COAST TO A SAFE STOP AND TURNED OFF IGNITION AND RESTARTED VEHICLE. VERY SCARY!! TOOK THE VEHICLE TO THE DEALER AND THEY COULD NOT FIND A PROBLEM. *TR

I ONCE REPORTED MY VEHICLE HESITATING GOING UP OUR DRIVEWAY AND THE CHECK ENGINE LIGHT COMING ON. AFTER A WEEK AT THE DEALERSHIP SERVICE DEPARTMENT, THE SERVICE DEPT. MANAGER ASK WHAT TYPE OF GAS WE USED. MY HUSBAND ALWAYS USES ETHANOL FREE GAS, BUT A COUPLE OF TIMES WE WEREN'T CLOSE TO A STATION THAT SOLD ETHANOL FREE GAS, SO WE HAD TO BUY WHAT WE COULD FIND. WE WERE TOLD THAT USING GASOLINE WITH ETHANOL IS WHAT IS CAUSING ALL THE PROBLEMS. HE SAID TO NEVER USE GAS WITH ETHANOL IN IT. MY HUSBAND ALWAYS USES ETHANOL FREE GAS, BUT A COUPLE OF TIMES WE WEREN'T CLOSE TO A STATION THAT SOLD ETHANOL FREE GAS, SO WE HAD TO BUY WHAT WE COULD FIND. I WONDER IF ALL THE COMPLAINTS ABOUT STALLS, LUNGES, ETC., ARE DUE TO THOSE WHO HAVE HAD THE ISSUES WERE USING GAS WITH ETHANOL IN IT? HAD I KNOWN THAT I WOULD ALWAYS HAVE TO USE THAT TYPE OF GAS IN MY VEHICLE, I WOULD HAVE NOT PURCHASED IT. I'M VERY UNHAPPY ABOUT THIS AND IT IS INFORMATION THAT SHOULD HAVE BEEN GIVEN BY THE DEALERSHIP SELLING THE CAR. AND IF THEY DIDN'T KNOW THAT AT THE TIME BECAUSE IT IS A NEW VEHICLE, THEY SHOULD GIVE YOU THE OPTION TO SELL THE VEHICLE BACK TO THEM. I'M AFRAID I WON'T ALWAYS BE NEAR A STATION THAT SELL THIS SPECIFIC TYPE OF GAS, AND I DON'T WANT TO KEEP GOING THRU THIS, ESPECIALLY WHEN THE WARRANTY IS OUT. IT DEFINITELY NEEDS LOOKING INTO! *TR

OUT OF THE BLUE, I STARTED MY VEHICLE TO GO TO WORK AND THE CHECK ENGINE LIGHT WAS ON. I READ IN THE MANUAL THE GAS LID COULD BE LOOSE, BUT I CHECKED IT AND IT WAS FINE. MY HUSBAND TOOK IT TO THE DEALERSHIP AND THEY HOOKED IT UP TO SEE WHAT THE PROBLEM WAS, AND THEY SAID IT WAS A MISS IN THE ENGINE, AND HE'D HAVE TO LEAVE IT WITH THEM SO THEIR TECH TEAM TO TRY AND GET TO THE ROOT OF THE PROBLEM. I HAD FELT HESITATIONS BEFORE WHILE COMING UP OUR DRIVEWAY, WHICH IS PRETTY STEEP. IT'S LIKE IT WOULD ALMOST STOP THEN LUNGE FORWARD PRETTY QUICK. IT ALSO HAS FELT LIKE IT WASN'T CHANGING GEARS AT TIMES, LIKE IT NORMALLY WOULD. THIS JUST HAPPENED RANDOMLY. *TR

WHILE DRIVING ON THE HIGHWAY, THE VEHICLE VERY SUDDENLY DECELERATED (FROM ABOUT 55 TO 40), ALMOST AS IF IT SLIPPED BACK A COUPLE OF GEARS- IT WAS A JARRING AND IMMEDIATE LOSS OF POWER, AND I COULD HEAR THE ENGINE STRAIN AS IF IT WAS FORCED INTO A LOWER GEAR. THE TRACTION CONTROL SYSTEM AND TIRE PRESSURE MONITORING DASHBOARD LIGHTS CAME ON, AND THE CHECK ENGINE LIGHT BEGAN FLASHING. I LOST ABILITY TO ACCELERATE ABOVE MAYBE 1K OR 1.5K RPMS. WHEN I SLOWED THE CAR DOWN AND DROVE TO A PLACE I COULD SAFELY PULL OVER, THE CAR WAS SPUTTERING AND TREMBLING AGGRESSIVELY WITH EACH PUSH OF THE GAS PEDAL. WHEN I FINALLY DID STOP, I POWERED OFF THE VEHICLE AND CHECKED THE TIRES - ALL OF WHICH WERE FINE. I TURNED THE CAR BACK ON AND IT BEHAVED NORMALLY, ALL THE ERROR LIGHTS WERE CLEARED. I EVEN DROVE IT QUITE SOME DISTANCE TO THE DEALER FOR MAINTENANCE. THE SERVICE CENTER SAID THEY HAVE NEVER HEARD OF THIS TYPE OF INCIDENT. A QUICK WEB SEARCH, HOWEVER, INDICATES THAT OTHERS HAVE EXPERIENCED THIS VERY SAME ISSUE. THIS IS A NEW (6 MONTHS) 2013 MAZDA CX-5 WITH AROUND 6000 MILES. *TR

DRIVING ON A SIDE STREET, I FELT A CLUNK THROUGH THE GAS PEDAL AND THE RPM'S NOSED DIVED TO AROUND 1500. SNAILED IT OVER TO THE SHOULDER, PUT IN PARK, STEPPING ON THE GAS WOULD REV UP TO 2000 THEN DROP TO 1500 ON IT'S OWN REGARDLESS OF GAS PEDDLE POSITION. IN PARK, SHUT OFF, RESTARTED, LOTS OF PRETTY LIGHTS ON THE DASH (AT, TIRE PRESSURE, ENGINE, TRACTION CONTROL, PLUS OTHERS), NO CHANGE, RPM TO 2000 THEN DROP TO 1500. STILL IN PARK, SHUT DOWN, RESTARTED AGAIN, RPM'S WERE NORMAL BUT NO FORWARD GEARS IN AUTO OR AUTO-MANUAL (COULD SHIFT TO 'D' OR +/- BUT WOULDN'T ENGAGE). WHILE IN 'D' WAS ABLE TO REV ENGINE BUT TRANSMISSION OBVIOUSLY NOT ENGAGED AT ALL. REVERSE WORKED FINE, SHIFTED BACK TO 'D' BUT STILL NO RESPONSE. CHECK ENGINE LIGHT ON. SHUT DOWN A 3RD TIME AND RESTARTED. CHECK ENGINE ON BUT RPM AND TRANSMISSION NORMAL. DROVE TO DEALER AND DROPPED IT OFF. SERVICE DEPT. CALLED LATER TO SAY ORDERING A VALVE BODY FOR TRANSMISSION. *TR

2013 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO VEHICLE DECELERATED WHILE DRIVING AND TIRE PRESSURE SENSOR WARNING LIGHT,TRACTION CONTROL WARNING LIGHT, CHECK ENGINE LIGHT AND AUTOMATIC TRANSAXLE WARNING LIGHT CAME ON. *SMD THE DEALER ONLY ON REPLACED THE AUTOMATIC TRANSMISSION FLUID. THE CONSUMER REQUESTED TO HAVE THE TRANSMISSION VALVE BODY REPLACED, AS FLUSHING THE FLUID, WAS ONLY A TEMPORARY FIX.

I TRIED TO TURN ON MY CAR BUT THE BATTERY WAS DEAD FOR NO REASON (DID NOT LEAVE THE CAR OR STEREO ON). AFTER I JUMPED THE BATTERY AND GOT THE CAR RUNNING THE ENGINE SOUNDED DIFFERENT AND THE ENGINE WOULD BARELY MOVE THE CAR. I LET THE BATTERY CHARGE FOR A WHILE AND TRIED TO DRIVE THE CAR AGAIN AND IT WILL HAD NO POWER COMING FROM THE ENGINE, IT WOULD ONLY GO MAYBE 20 MPH. I DROVE HOME TAKING BACK ROADS BECAUSE I COULD NOT MAINTAIN ENOUGH SPEED TO TAKE A MAIN ROAD. I PLAN ON CONTACTING MAZDA TOMORROW TO FIGURE OUT WHAT TO DO NEXT TO FIX THIS. *TR

BOTH REAR VIEW MIRRORS VIBRATE AT SPEEDS IN EXCESS OF 30 MPH. ON HIGHWAYS THE VIBRATING IS SO INTENSE THE MIRRORS ARE NEARLY USELESS AS USING THEM CAN BE NAUSEATING. THE DRIVER SIDE MIRROR VIBRATES MORE THAN THE PASSENGER SIDE MIRROR, BUT BOTH NOTICEABLY VIBRATE. *TR

DRIVING IN CITY SETTING WHEN ALL OF A SUDDEN THE TRACTION LIGHT CAME ON FOR THE CAR AND AT THE SAME TIME, I FELT THAT THE POWER TRAIN WAS SLIPPING, AND THEN IT GAVE OUT COMPLETELY. PRESSED ON THE GAS PEDDLE AND GOT NO ACCELERATION. TIRE PRESSURE LIGHT ALSO CAME ON. STOPPED CAR TURNED OFF AND RESTARTED. TRIED TO DRIVE THE CAR, BUT AFTER ABOUT A MILE THE SAME ISSUE AROSE AND THIS TIME THE AT LIGHT AND CHECK ENGINE LIGHT CAME ON. HAD IT TOWED TO DEALER WHERE THEY WORKED ON IT FOR ABOUT A WEEK. AT 34000 MILE THE SAME THINK JUST HAPPENED AGAIN. DRIVING ALONG A COUNTRY ROAD AT ABOUT 35 MILES PER HOUR IT HAPPENED THE SECOND TIME. HAVING IT TOWED TO THE DEALER FOR A SECOND TIME. *TR

THERE SEEMS TO BE AN ISSUE WITH THE DRIVERS SIDE SEAT WHERE IT JOSTLES AND CLICKS. MY LOCAL SERVICE CENTER CLAIMS THAT A LOT OF CX-5 MODELS HAVE BEEN HAVING THIS ISSUE AND IT MAY BE NORMAL. TO ME, THIS IS DEFINITELY NOT A NORMAL ISSUE AND HAD ONLY STARTED HAPPENING, RECENTLY. OBVIOUSLY SOMETHING IS WRONG WITH THE SEAT. I WOULD ALSO LIKE TO NOTE THAT THIS IS NOT THE FIRST TIME THAT I'VE HAD AN ISSUE WITH THE SAME SEAT. THE DAY AFTER I PURCHASED MY CX-5, I REALIZED THE ENTIRE DRIVER'S SIDE SEAT CUSHION WAS COMING COMPLETELY OFF OF THE FRAME. I BROUGHT THE VEHICLE BACK INTO WHERE I PURCHASED IT AND THEY DID SOME MINOR ADJUSTMENTS TO MAKE SURE THE CUSHION STAYED IN PLACE. FAST FORWARD TO TODAY AND NOW THE SAME EXACT SEAT IS JOSTLING AND CLICKING. THERE IS APPARENTLY SOMETHING WRONG WITH THIS SEAT AND IT COULD POSSIBLY BE A REAL SAFETY ISSUE IF MAZDA DOESN'T ADDRESS IT SOON. I WOULD ALSO LIKE TO NOTE THAT ALMOST A MONTH AFTER MY INITIAL COMPLAINT ABOUT THIS ISSUE TO MY LOCAL SERVICE CENTER, THEY HAVE YET TO EVEN LOOK AT IT OR REPAIR IT. APPARENTLY, MAZDA IS NOT TAKING THE ISSUE SERIOUSLY. *TR

THE 1ST INCIDENT WAS ABOUT 3 MONTHS AFTER PURCHASING THE CAR IN 2012, DRIVING UP MY BLOCK THE CAR ALL OF A SUDDEN LOST POWER AND ALL THE DASH LIGHTS CAME ON. I COULD NOT GO FASTER THAN 5MPH AND DROVE BACK HOME. THE NEXT DAY CAR RAN FINE AND I BROUGHT IT FOR SERVICE WHERE THEY FOUND NOTHING WRONG AND NO ERRORS ON THE COMPUTER. I HAVE HAD THIS CAR FOR ALMOST TO YEARS AND IT IS VERY UNSAFE. THE ENGINE CONSTANTLY REV'S FOR NO REASON AND I HAVE TO APPLY THE BRAKES TO SLOW DOWN. THEN FREQUENTLY WHEN YOU WANT TO ACCELERATE ESPECIALLY ENTERING A HIGHWAY, THE CAR JUST DOES NOT SPEED UP OR DRIVING ON THE HIGHWAY AND THE CAR SUDDENLY SLOWS DOWN BY ITSELF. THE CAR FREQUENTLY FEELS LIKE YOU CANNOT STOP WHEN APPLYING BRAKES THAT IF I HAD TO STOP QUICKLY I WOULD CRASH! MANY TIMES SITTING AT A LIGHT WITH FOOT ON BRAKE, I HEAR A THUMP AND THE CAR SURGES FORWARD, LUCKILY IT HAS NOT CAUSED ME TO HIT ANOTHER CAR OR PERSON. THE TIRE PRESSURE LIGHT CAME ON AND WOULD NOT GO OFF ABOUT A YEAR AGO, I BROUGHT IT IN FOR SERVICE WHERE THEY RESET IT, WITHIN A MONTH IT WAS BACK ON AGAIN AND NEVER SHUTS OFF UNLESS RESET. I AM ACTUALLY GOING TO LOOK FOR A NEW NON MAZDA CAR THIS WEEKEND AND TRADING THIS CAR IN BECAUSE IT IS JUST TOO UNSAFE TO DRIVE. THIS REALLY IS A SHAME!! *TR

CAR FAILS TO START X 2 BUT THEN STARTS. BRIEFLY, ACCELERATE CAR AS I MERGE ON THE FWY. CAR BEGINS DECELERATING, LURCHING SO I STRUGGLE TO STEER TO THE SIDE OF THE FWY. MANY WARNING LIGHTS FLASHING, NO BRAKES, NO STEERING ABILITY. TURN OF CAR. TRY BUT UNABLE TO TURN ON CAR. CALL TOWED. MECHANICS SAY CAR STARTS RIGHT UP AND NOTHING WRONG. FUNKY OTHER LITTLE THINGS LIKE, I OPEN REAR HATCH TO PUT ITEM IN CAR (KEYS ARE IN HOUSE). ATTEMPT TO CLOSE HATCH BUT IT WON'T LATCH. OBTAIN REMOTE AND TRY TO USE IT TO ENGAGE LATCH. NO LUCK. LAST MONTH, CAN'T START CAR. CALL AAA, TECHNICIAN STARTS CAR BUT SAYS TO REPLACE BATTERIES IN REMOTE. TAKE TO DEALER. BATTERIES FINE AND NO FINDINGS. 4/17/14 START CAR AND PROCEED TO BACK UP. ALL WARNING LIGHTS ARE ON. UNABLE TO STEER OR DEPRESS BRAKES. TURN OFF CAR. ONE HOUR LATER, CAR STARTS AND ALL IS COPACETIC. *TR

WHILE ACCELERATING TO 70 MPH ON AN ON-RAMP TO I-40, I HEARD A VERY LOUD POP. I HAD MY SUNROOF COMPLETELY OPEN (WITHDRAWN INTO VEHICLE ROOF) AND WINDOWS DOWN AT THE TIME. AFTER HEARING THE LOUD POP, I CHECKED TO SEE IF A ROCK HAD STRUCK MY WINDSHIELD, AND COULD FIND NO EVIDENCE OF SUCH. WHEN I WENT TO CLOSE MY SUNROOF, I LOOKED UP TO SEE THAT THE GLASS HAD COMPLETELY SHATTERED IN-PLACE. I WAS ABLE TO COMPLETELY CLOSE THE SUNROOF AND PULL THE INTERNAL COVER CLOSED, AND PULLED OFF THE HIGHWAY. THE VEHICLE WAS IMMEDIATELY TOWED TO A MAZDA DEALERSHIP, WHO IS CONTACTING MAZDA TO WORK ON THE SOURCE OF THE PROBLEM. *TR

WHILE ON A VERY BUSY ROAD, ALL OF A SUDDEN THE ACCELERATOR STOPPED WORKING AND MY SPEED BEGAN TO DROP RAPIDLY. AT THE SAME TIME, THE TRACTION CONTROL WARNING LIGHT AND TIRE PRESSURE WARNING LIGHT CAME ON. IT WAS AS IF THE CAR HAD COMPLETELY LOST POWER. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND TURN THE CAR COMPLETELY OFF. I GOT OUT AND CHECKED ALL OF THE TIRES AND THEY WERE FINE. WHEN I TURNED THE CAR BACK ON, THE WARNING LIGHTS DID NOT COME BACK ON AND THE CAR RAN NORMALLY. *TR

DRIVING ON FREEWAY A SMALL PEBBLE HIT THE FAR RIGHT, MID LEVEL OF WINDSHIELD ABOUT 3 INCHES FROM EDGE. I HEARD A LOUD POP SOUND AND THEN A SMALL STAR-SHAPE DING APPEARED. WITHIN 5 MINUTES THE CRACK GREW TO ABOUT 2.5 FEET LONG. *TR

I HAD JUST EXITED THE FREEWAY AFTER DRIVING 25 MILES AND WAS STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN AND I STEPPED ON THE ACCELERATOR, THE VEHICLE ENGINE REVVED HIGH AND DID NOT SHIFT GEARS IN THE AUTOMATIC TRANSMISSION. I COULD NOT GET THE VEHICLE OUT OF FIRST GEAR OR OVER 20 MPH. I WAS ABLE TO GET THE VEHICLE TO A SAFE LOCATION AND ONCE IT HAD COOLED OVERNIGHT THE TRANSMISSION SHIFTED NORMALLY. I DID NOT DRIVE IT MORE THAN A BLOCK FOR FEAR IT WOULD HAPPEN AGAIN AND THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR REPAIR. *TR

WHILE CHANGING LANES ON HIGHWAY FROM A STOP, IT FELT AS THOUGH THE CAR WAS IN NEUTRAL INSTEAD OF DRIVE. THE RPM INCREASED BUT THE CAR DID NOT MOVE. I HAVE ALSO NOTICED UPON SUDDEN ACCELERATION FROM AROUND 30 THAT I GET A SIMILAR RESPONSE. MAZDA STATES VEHICLE PERFORMING AS BY DESIGN. CAR DOES NOT SEEM TO DOWN SHIFT QUICK ENOUGH ON ACCELERATION. *TR

FACTORY INSTALLED TIRES COMPLETELY WORN AND NEEDING REPLACEMENT AT 16,700 MILES. VEHICLE IS DRIVEN EXCLUSIVELY BY MY 55 YEAR OLD WIFE. *TR

WHILE DRIVING, THE ENGINE APPEARS TO STALL AND THE CAR IS NOT DRIVABLE. THE CAR FEELS AS THOUGH IT HAS SHUT OFF, AND NO ACCELERATION IS POSSIBLE. I AM FORCED TO COAST TO THE SHOULDER, AT WHICH POINT I MUST TURN THE CAR OFF AND RESTART IN ORDER FOR THE CAR TO BE DRIVABLE. WHILE THIS IS HAPPENING, SEVERAL INDICATOR LIGHTS ARE ILLUMINATED, INCLUDING THE TIRE PRESSURE MONITOR, CHECK ENGINE, AT, AND TRACTION CONTROL INDICATORS. UPON RESTART, THE CHECK ENGINE REMAINS ILLUMINATED. THIS SAME INCIDENT HAS RECURRED 3X SINCE I PURCHASED THE CAR IN APRIL 2012, INCLUDING MAY 2013, MAY 2014 AND AUGUST 2014. EACH TIME IT HAS BEEN SERVICED BY THE DEALERSHIP. I HAVE JUST FILED A COMPLAINT WITH MAZDA. *TR

WALKED OUT TO CRACKED WINDSHIELD (1/4 WAY ACROSS VEHICLE) 6 MONTHS AFTER PURCHASED. WAS TOLD BY DEALER WOULD NOT COVER UNDER WARRANTY BECAUSE OF SMALL NICK AT END OF CRACK WAS THICKER THAN DOLLAR BILL. 4 MONTHS LATER, DISCOVERED CHIP IN WINDSHIELD. DURING FIX, CRACK PROTRUDED FROM CHIP AND WHOLE WINDSHIELD HAD TO BE REPLACED AGAIN. *TR

AT HIGHWAY SPEEDS THE DRIVER'S SIDE MIRROR SHAKES UNCONTROLLABLY, RENDERING IT VIRTUALLY USELESS. CARS ARE ALL BUT A BLUR AT AND ABOVE 55 MPH. THE DEALER SAID IT IS A KNOWN ISSUE (AND SAID HE SUBMITTED A TSB) AND DID NOTHING TO REMEDY THE ISSUE. WHEN PRESENTED WITH THE "REPAIR GUIDANCE" REFERENCE # R042/13A, THEY SAID IT WAS A FIX FOR THE "EUROPEAN CX-5, NOT THE US VERSION" AND WOULD NOT FIX THE PROBLEM. *TR

WHILE DRIVING ON THE LEFT LANE OF A BUSY LOS ANGELES HIGHWAY AT APPROXIMATELY 55MPH, ALL OF A SUDDEN THE ACCELERATOR STOPPED RESPONDING AND MY SPEED DROPPED RAPIDLY. AT THE SAME TIME, THE TRACTION CONTROL AND TIRE PRESSURE LIGHTS TURNED ON. IMMEDIATELY, I TURNED ON MY HAZARD LIGHTS AND PULLED INTO THE RIGHT LANE. UNFORTUNATELY, I WAS IN A TUNNEL WITH NO SHOULDER. WHEN THE VEHICLE'S FORWARD MOMENTUM RAN OUT, I CAME TO A COMPLETE STOP AFTER CRUISING FOR APPROXIMATELY 100 FEET. AFTER MY VEHICLE STOPPED, I WAS ABLE TO ACCELERATE AGAIN AND PULLED OFF THE HIGHWAY. I TURNED THE ENGINE OFF, CHECKED ALL TIRES (ALL LOOKED NORMAL), AND RESTARTED THE ENGINE. THE WARNING LIGHTS WERE ALL OFF AT THIS POINT, AND THE VEHICLE RESPONDED NORMALLY. THIS WAS A DISTURBING AND DANGEROUS SITUATION. I WILL DESCRIBE IT AT MY 10,000-MILE SERVICE, BUT IT DOES NOT SEEM LIKE OTHERS WHO HAVE HAD THIS PROBLEM HAVE BEEN ABLE TO SOLICIT AN ADEQUATE RESPONSE FROM MAZDA. *TR

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY STALLED AND SMOKE BEGAN TO FILL THE INTERIOR CABIN OF THE VEHICLE. THE CONTACT NOTICED FLAMES COMING FROM THE ELECTRICAL FUSE PANEL THAT WAS UNDER THE DASHBOARD. THE FIRE MELTED THE DASHBOARD AS THE INTERIOR BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT REPORTED TO THE SCENE TO EXTINGUISH THE FIRE AND A REPORT WAS FILED. THE DEALER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT A REGIONAL MANAGER WOULD BE SENT TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

WHILE THE BRAKE IS HELD DOWN WITH THE LEFT FOOT AND A SLIGHT PRESSURE IS PUT ON THE GAS PEDAL THE CAR WILL SUDDENLY SURGE FORWARD. IT CAN MOVE ABOUT TWO FEET BEFORE I GET THE BRAKE ON HARD ENOUGH TO STOP THE CAR. IT FEELS AS IF THE VEHICLE WAS STRUCK HARD FROM BEHIND. THE DEALER HAS LOOKED AT IT TWICE AND SUGGESTED THAT THE BOG FOR "BREAK OVER GAS" LOGIC SYSTEM IS BEING FOOLED BY THE COMBINED PRESSURE ON THE BRAKE AND GAS AT THE SAME TIME, I.E., IF, WHILE BOTH PEDALS ARE PRESSED, IF THE BRAKE PRESSURE IS SLIGHTLY RELEASED WHILE THE GAS PEDAL IS STILL SLIGHTLY DEPRESSED THE COMPUTER THINKS THE IT HAS TO "CATCH-UP WITH THE GAS PEDAL AND IT SURGES FORWARD. IT HAS HAPPENED FIVE TIMES. IT HAS NEVER HAPPENED WITHOUT BOTH THE BRAKE AND GAS BEING SIMULTANEOUSLY APPLIED. IT BECOMES A SAFETY ISSUE WHEN IT HAPPENS AT A BUSY STOP SIGNED INTERSECTION WHILE WAITING TO MAKE A LEFT TURN ACROSS ONCOMING TRAFFIC, I.E., A PEDESTRIAN COULD BE STRUCK. I TRY TO AVOID THIS USING THIS TECHNIQUE BUT IT IS A HABIT THAT I'M SURE MANY DRIVERS HAVE. *TR

DRIVING NORTHBOUND ON THE NJ TURNPIKE, MY CX-5 WAS CRUISING WITH AT 65MPH WHEN ALL OF A SUDDEN THE TRACTION CONTROL, LOW TIRE PRESSURE, CHECK ENGINE AT LIGHTS WENT OFF SIMULTANEOUSLY. THE CAR SUDDENLY DECELERATED AS IF ALL POWER WAS LOST DOWN TO 30 MPH. WAS ABLE TO PULL OFF THE SIDE. I ASSUMED IT MIGHT BE A TIRE ISSUE BUT ALL TIRES WERE PROPERLY INFLATED. ENGINE AND FLUIDS WERE NOT LEAKING. RESTARTED THE CAR TWICE BUT LIGHTS CONTINUED TO STAY ON. HAD TO CRAWL TO SERVICE EXIT AND CALLED MAZDA. WAITED 45 MINS FOR A TOW TRUCK, WHEN DRIVER CAME I RESTATED THE CAR AND ONLY THE CHECK ENGINE LIGHT STAYED ON. *TR

THIS EVENING I WAS RUNNING 2 ERRANDS LESS THAN 3 MILES FROM HOUSE. AS I DROVE FROM THE FIRST ERRAND AND ARRIVED AT THE SECOND, THE MALFUNCTION INDICATORS ILLUMINATED: HTTP://1.BP.BLOGSPOT.COM/-0A4BJZANA9E/UMF10EMOZJI/AAAAAAAAAHK/AKLXHAHWFSW/S1600/2012-12-11_CX-5.JPG I PARKED AT MY SECOND ERRAND, TURNED THE CAR OFF, AND DECIDED TO LET IT SIT. WHEN I CAME BACK AND STARTED IT, ONLY THE CHECK ENGINE LIGHT WAS ON. WITH THE VEHICLE FULL OF PURCHASES, TEMPERATURE NEAR 30 DEGREES, I OPTED TO TRY AND MAKE IT THE 2.3 MILES HOME. I GOT 2 TRAFFIC LIGHTS WHEN THE INSTRUMENT CLUSTER LIT UP AGAIN. THE CX-5 SEEMED TO DRIVE OK, SO I CONTINUED HOME. AS I MADE THE SECOND TO LAST TURN -- ABOUT 1 MILE OUT -- THE AUTOMATIC TRANSMISSION INDICATOR BLINKED OUT (NO LONGER SAID 'D'), THEN THE SPEEDOMETER/TACHOMETER/ODOMETER STOPPED REPORTING (ALL READ 0). I MADE IT TO MY DRIVEWAY, BUT WAS UNABLE TO TURN IT OF UNTIL I HELD THE START/STOP BUTTON ABOUT 20 SECONDS UNTIL IT TURNED OFF (THIS WAS THE SOLUTION WHEN I HAD PROBLEMS WITH THE SMART KEY IN MY PREVIOUS MAZDA). MAZDA INSTALLED A DATA RECORDED IN MY VEHICLE SEVERAL WEEKS AGO, AS THEY CONTINUE TO INVESTIGATE PROBLEMS WITH THE SKYACTIVE AUTOMATIC TRANSMISSION I REPORTED DAYS AFTER TAKING DELIVERY IN MAY: HTTP://4.BP.BLOGSPOT.COM/-OOHCDCYEKLY/UMGIMOOUN5I/AAAAAAAAAKO/O_AXHYSUZ74/S1600/IMG_1293.JPG THAT DEVICE SHOULD HOPEFULLY PROVIDE ADDITIONAL DIAGNOSTIC INFORMATION TO THEM. IT WAS TOWED TO MY NEAREST DEALERSHIP, WHOSE SERVICE BAYS IT IS NO STRANGER TO. *TR

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE TIRE PRESSURE MONITOR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TPMS WAS RESET AND NO FAILURE WAS FOUND. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE MILEAGE OF THE FAILURE WAS 100.

DRIVING DOWN THE FREEWAY, THE AUTOMATIC TRANSAXLE LIGHT, TRACTION CONTROL, AND ENGINE LIGHT ALL CAME ON, AND CAR SLOWED DOWN AND IT WAS LIKE IT WASN'T IN GEAR. I PULLED TO THE SIDE OF THE ROAD AND HAD TO SHUT IT OFF AND RESTART IT FOUR TIME BEFORE ALL THE LIGHTS WENT OFF AND I COULD DRIVE IT AGAIN. THE CHECK ENGINE LIGHT STAYED ON, BUT IN RAN FINE.THIS ALSO HAPPEN ABOUT A MONTH AGO IN TOWN, I ONLY HAD TO SHUT OFF AND RESTART ONCE, AND ALL THE LIGHTS WENT OFF AND ITS BEEN RUNNING FINE SINCE UNTIL YESTERDAY. I'M TAKING IT TO THE DEALER IN THE MORNING. *TR

WHILE DRIVING VEHICLE ON FRWY, STARTED LOSING POWER FAST. AS IF THE ENGINE TURNED OFF. AT LIGHT, TRACTION LIGHT, STABILITY CONTROL LIGHT AND CHECK ENGINE LIGHT CAME ON. PULLED TO SIDE OF FRWY TURNED CAR OFF, SAT THERE IN DISBELIEF. I THEN TURNED THE VEHICLE BACK ON - ONLY CHECK ENGINE LIGHT STAYED ON. HAD POWER AS IF NOTHING HAD HAPPEN DIAG FOUND CODE P1738, P0847. GALPIN MAZDA CALLED TECH LINE AND THEY WERE TOLD TO PERFORM A REFLASH TO THE PCM. THIS HAPPEN AGAIN ABOUT 2 MONTHS LATER. BUT THIS TIME ALL WARNING LIGHTS TURNED OFF AFTER RESTARTING. I WILL MENTION IT ON MY NEXT SERVICE VISIT. *TR

PULLING IN TO PARKING SPACE WITH FOOT ON BRAKE. VEHICLE WOULD NOT STOP AND COULDN'T TURN THE STEERING WHEEL. CAR SUDDENLY ACCELERATED AND JUMP CURB AND RAN INTO SIDE OF BUILDING. BRAKE PEDAL WAS HARD TO PRESS AND EVEN TRIED PUMPING BRAKE, BUT VEHICLE WOULD NOT STOP. ENGINE SPEED DID NOT CHANGE WHEN PUMPING BRAKE. VEHICLE WAS ONLY THREE WEEKS OLD AND HAD A MAJOR MALFUNTION WITH BRAKING AND STEERING. *TR

WHEN DRIVING OVER 40MPH, THE SIDE VIEW MIRRORS SHAKE UNCONTROLLABLY MAKING ME EXTREMELY DIZZY AND FEELING DISORIENTED. I CAN'T USE THEM AT ALL AND MAKES DRIVING AT THAT SPEED UNSAFE. I BROUGHT IT TO MAZDA TO BE FIXED TWICE ALREADY. THE FIRST TIME, THEY ACKNOWLEDGED AN ISSUE BUT I HAD TO COME BACK BECAUSE THEY NEEDED TO SEND THE DEALERSHIP THE PARTS. WHEN THE PARTS WERE IN, THEY TRIED THE FIX AND THEN I WAS TOLD IT DIDN'T RESOLVE THE ISSUE. THE FIX WAS TO THE HOOD TO STOP THE HOOD AND MIRRORS FROM SHAKING. APPARENTLY, MAZDA ARE AWARE OF THE ISSUE AND COMING OUT WITH A NEW FIX IN THE NEXT MONTH OR SO. THIS IS A BRAND NEW CAR. ALL MILEAGE SO FAR HAS BEEN ME GOING BACK AND FORTH TO THE DEALERSHIP FOR THIS ISSUE. I HAVE NOT BEEN ABLE TO ENJOY THE CAR AT ALL AND DEEM IT UNSAFE FOR MYSELF AND MY BABY. I WROTE TO MAZDA CUSTOMER SERVICE AND RECEIVED A DISGUSTING RESPONSE WHO BEGAN EVERY SENTENCE WITH "UNFORTUNATELY"! "[XXX]"OFFERED $100 IN SERVICE COUPONS FOR THE INCONVENIENCE WITHOUT EXPLAINING WHAT THE ISSUE IS AND HOW THEY ATTEMPT TO FIX IT. I AM EXTREMELY DISAPPOINTED IN MAZDA FOR MANY REASONS...NUMBER ONE BEING ADVERTISING THE CAR FOR SAFETY FEATURES WHEN CLEARLY IT ISN'T. THEY NEED TO LOOK AT THIS VERY SERIOUSLY AND COME UP WITH A FIX TRIED AND TESTED FOR THE SAFETY OF ALL PASSENGERS. IF I HAD TO GO THROUGH A PURCHASING EXERCISE AGAIN, I SURELY WILL NOT BE BUYING MAZDA PRODUCTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE PROXIMITY OF THE PEDALS SEEM TO BE TOO CLOSE. SOME FOOTWEAR MAY SNAG WHEN ATTEMPTING TO BRAKE HAVE NOTICED TWICE SINCE PURCHASING CAR ON 9/22. *TR

I WAS DRIVING AT THE LISTED SPEED ON THE NEW JERSEY TURNPIKE. WITHOUT WARNING, THE VEHICLE WENT FROM SIXTH GEAR TO FOURTH, RAPIDLY LOSING SPEED IN THE FAR LEFT LANE. THE TIRE PRESSURE INDICATOR LIGHT CAME ON FLASHING, AND THE TRACTION CONTROL LIGHT CAME ON SOLID YELLOW. I PULLED THE VEHICLE ONTO THE SHOULDER TO CHECK THE TIRES, PER THE INDICATOR, AND NOTICED NONE OF THE TIRES WAS DEFLATED. WHEN I RESTARTED THE VEHICLE, THE TIRE PRESSURE AND TRACTION LIGHTS WERE SOLID YELLOW, ALONG WITH THE ENGINE AND "AT" TRANSMISSION LIGHT. WHILE THERE WAS NO NOTICEABLE EFFECT ON VEHICLE OPERATION ONCE RESTARTED, I COULD NOT USE THE SELECT-A-GEAR FEATURE OF MY TRANSMISSION. I WAS TOLD AT THE DEALERSHIP WHERE I BROUGHT THE VEHICLE THAT THERE WERE ISSUES WITH THE TRANSMISSION CONTROL MODULE, AND THAT SOFTWARE UPDATES WERE REQUIRED. THE VEHICLE WAS RETURNED SEVERAL DAYS LATER, WITH THE WARNING LIGHTS RESOLVED, BUT TOLD THAT THEY WERE UNCERTAIN AS TO WHETHER IT WAS A DEFINITIVE FIX. THERE HAVE BEEN NO RECURRENCES SINCE THE ORIGINAL INCIDENT. *TR

TL* THE CONTACT OWNS A 2013 MAZDA CX- 5. THE CONTACT WAS TRAVELING 55 MPH WHEN THE DRIVER SIDE EXTERNAL MIRROR VIBRATED.THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1500.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED WITH THE CHECK ENGINE, TRACTION CONTROL, AND TIRE PRESSURE MONITOR SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LESTER GLENN MAZDA (101 NJ-37 E, TOMS RIVER, NJ 08753, (888)422-5041) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 2,000.*DT*JB*DT*JB

THE DRIVER AND PASSENGER HEAD RESTRAINTS PUSH MY HEAD FAR TOO FORWARD AND DOWNWARD. BEING ONLY 5', I ADDED A SEAT PAD AND A LUMBAR PAD, STILL NO HELP. I HAVE HAD TO TURN THE HEAD RESTRAINT BACKWARDS RESULTING IN RELIEVE BUT WON'T PROTECT ME IN AN ACCIDENT. *TR