2018 Mazda CX-5 Fuel System Problems

The contact owns a 2018 Mazda CX-5. The contact stated that while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light illuminated, and the vehicle stalled. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure and fuel pump rail failure. The contact was informed that the fuel pump and the fuel rail needed to be replaced. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 21V875000 (Fuel system, Gasoline) however the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.

Despite a recall on the fuel pump, there continues to be a problem but instead of the “back” fuel pump that was fixed, the “front” fuel pump seems to be having the same issue. When taken to the dealer, the code P0087- fuel rail/system pressure too low shows up. This is causing car to stall, unable to pick up speed or simply pick up too much speed when attempting to accelerate. It’s a safety hazard for a car less than 6 years old.

The contact owns a 2018 Mazda CX5. The contact stated that after cold starts, the vehicle hesitated and jerked upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer on numerous occasions. The contact was repeatedly informed that no fault was found with the vehicle. The dealer later performed a software update on the vehicle; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) which was linked to the failure. The manufacturer was notified about the recall, but the contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 52,000.

Vehicle engine has stalled multiple times at low speeds. Vehicle will not restart immediately. In order to get vehicle to restart, gas must be revved while pressing start button to get engine to restart. It appears as if fuel is not being delivered to engine. Electrical components remain functional. Vehicle was inspected by dealer and issue could not be recreated. No issues were found. No warning lights displayed or codes found upon inspection. No symptoms of problem; occurrence is sporadic. It has caused traffic and safety hazards due to stalling in roadways.

MAGNA MOTORS IN EVANSVILLE, INDIANA IS REFUSING TO ADDRESS THE FUEL PUMP RECALL ON MY 2018 MAZDA CX-5. THEY CLAIM THERE ARE NO PARTS TO FIX IT SO THEY CANT HELP ME. MY VEHICLE DOESNT START HALF THE TIME AND THEY REFUSE TO PROVIDE A LOANER UNTIL MINE IS FIXED. THERE HAS TO BE SOMETHING THEY CAN DO.

Fuel pump. The mechanics at the Mazda dealership brushed me off when I brought up the open recall on my vehicle. However, according to them it is a "preliminary recall," the mechanic said it wasn't an "open recall." This is my first vehicle and I stupidly put my trust into the mechanic and believed his words. I am not well-versed in vehicles but after extensive research, asking a friend, and referring to a VPC agent who deals with recalls on vehicles; it turns out there is no such thing as a preliminary recall outside of Mazda's definition. I told the mechanic it was an open recall and that I need to ship the vehicle to Hawaii and the shipping company can refuse service if there is an open recall. The mechanic still brushed me off and talked to me as if I was dumb because I couldn't understand what he was saying. He continued to say they don't have the parts regardless and said "no one does." I didn't press the issue because I assumed they knew better than I. It seems as if Mazda is refusing to work on, look at, or even hear about the fuel pump recall.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving approximately 10-15 MPH, the vehicle started hesitating. There was no warning light illuminated. The contact depressed the accelerator pedal and was able to continue driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that though the remedy parts were not yet available, they would put her name on the waiting list. The vehicle was not diagnosed or repaired. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

2018 MAZDA CX-5. CONSUMER WRITES REGARDING FUEL PUMP RECALL ON VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FINDING A REMEDY FOR THE FUEL PUMP RECALL.

Follow up! I originally posted I thought this was an engine issue. However, after reading about the huge recall with Mazda due to a faulty Denso fuel pump I quickly realized this is 100% issue. This causes my car to stall on the highway and stop accelerating at 65mph. Huge safety issue! Many other car dealers have been hit with too. However, my VIN is not part of the recall. There are claims on court docs there are more vehicles part of this recall than what Mazda is owning up to. I find it hard to believe I am the only one. Mazda pony up and do the right thing for your consumers.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was initially informed that the parts would be available by springtime. The contact called back a few months later and was informed that the parts remained unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 30 MPH, the accelerator pedal and the brake pedal failed to respond when depressed, and the vehicle stalled. There were no warning lights illuminated. The contact received a recall notification for NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline). The contact contacted an independent mechanic who informed her that the fuel pump had failed. The contact notified the local dealer of the failure, but the vehicle was not diagnosed nor repaired. The contact notified a second dealer; McDonald Mazda South (6100 S Broadway, Littleton, CO 80121) but the vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available until Summer 2022. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact stated that while in a parking lot, the vehicle failed to accelerate upon depression of the accelerator pedal. The fuel warning light was illuminated. The contact was able to drive the vehicle to the residence; however, the fuel gauge was fluctuating. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part for the recall repair was unavailable. After months of calling the manufacturer, the contact was given an appointment and had the recall repair performed at the dealer. Upon return of the vehicle, the contact stated that the failure persisted. The contact was then informed by the dealer that two additional unknown parts were defective and were not covered under the recall. The contact repeatedly called the manufacturer for assistance and was informed that the vehicle was no longer under warranty and had to be repaired out of pocket. The vehicle had yet to be repaired. The failure mileage was 33,000.

The contact owns a 2018 Mazda CX-5. The contact received a recall notification for NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced rough idling with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer informed the contact that he needed to pay out-of-pocket for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA campaign number 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle would not immediately start. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated before the vehicle became inoperable. The failure mileage was 37,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2018 Mazda CX-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact was advised to try again in July or August. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair would not be available until the Summer of 2022. The contact had not experienced a failure. VIN tool confirms parts not available.

My vehicle has an open recall that poses a safety risk for myself and all passengers. I spoke with Mazda Service Department/Dealer in my area and they stated that Mazda would not have these parts available until summer of 2022. The service department also stated “the vehicle is completely safe to drive”. I am wary of this response as a potential stalled engine is a major safety risk for myself and all passengers. MAZDA will also start mailing out recall letters by January 22nd, which is a huge delay in response. This is unacceptable and I am wary about driving the vehicle. Please let me know what are my options here.