2009 Mazda CX-7 Complaint Log

WE LEASED A 2009 MAZDA CX-7 (GARAGED AND HIGHWAY DRIVEN ONLY). THERE WAS NEVER A PROBLEM. THE BATTERY DIED. WE CHANGED THE BATTERY. CAR STARTED AND THEN DIED. AFTER ONE MONTH, IT AGAIN HAD BEEN FLAT BEDDED BY MAZDA. THEY DID A CHECK AND TOLD ME THEY COULD NOT FIND ANYTHING WRONG WITH THE ELECTRICAL SYSTEM, BUT THEY FOUND SLUDGE IN THE ENGINE COMPARTMENT. THEY HAD A RECALL ON A VALVE WHICH I NEVER RECEIVED IN THE MAIL. THE CAR ONLY HAD 17,000 MILES ON IT. AFTER 3 YEARS, MAZDA CAME BACK AND SAID THEY WOULD COVER UNDER LEASE OR EXTENDED WARRANTY, WHICH I HAD. THEY SAID IT WOULD COST $9,500 TO REPLACE AN ENGINE WITH A 17,000-MILE LEASED CAR AND THEY WOULD NOT STAND BY THEIR PRODUCT. I WANT TO START A LAWSUIT ON THE CAR AS I HAVE HAD MANY LEASES WITHOUT THESE PROBLEMS EVER AND LEASED OVER 10 CARS IN THE LAST COUPLE OF YEARS WITH NO PROBLEM. *JS

IN JANUARY 2012, I RECEIVED A LETTER FROM MAZDA INC THAT THE COMPANY WAS EXTENDING THE WARRANTY ON THE TIMING CHAIN TO 70,000 MILES. IN THE LETTER, IT STATED THAT A CERTIFIED MAZDA DEALER COULD INSPECT THE VEHICLE TO DETERMINE IF THE TIMING CHAIN HAS A PROBLEM. ON FEB 24 THE VEHICLE WAS INSPECTED BY A CERTIFIED MAZDA GARAGE AND WHEN MY HUSBAND WENT TO PICK IT UP, THEY SAID "IT HAS A SLIGHT NOISE BUT NOTHING BIG.THEN THEY ASKED FOR ALL THE RECEIPTS FROM THE OIL CHANGES. NOW, WE BOUGHT THE CAR IN MARCH 2009, THEREFORE WE WOULD HAVE NO RECEIPTS FOR THE PAST YEAR AND A HALF THE CAR WAS WITH ANOTHER OWNER. WE ONLY HAD 3 RECEIPTS B/C MY HUSBAND ROUTINELY CHANGE THE OIL . NOW, THE OTHER THING WAS IN EARLY FEBRUARY, THE VEHICLE BEGAN TO NOT START ALL THE TIME. IT WAS TAKEN TO OUR LOCAL GARAGE AND THE REPAIR MAN SAID IT COULD BE A NUMBER OF THINGS, BUT SINCE IT HAS THE TIMING CHAIN ISSUE...THAT COULD BE ONE OF THE PROBLEMS THAT CAUSES A CAR NOT TO START. IT LEFT ME STRANDED ON 3 OCCASIONS. SO,FROM FEBRUARY UNTIL MARCH 30, MY HUSBAND ARGUED WITH MAZDA AND THE DEALERSHIP THAT FIRST INSPECTED THE VEHICLE. THE DEAL WAS MAZDA WAS NOT GOING TO PAY FOR A NEW TIMING CHAIN B/C WE COULDN'T PRODUCE OIL CHANGE RECEIPTS AND IF THERE WAS SLUDGE IN THE MOTOR "THIS COULD BE WHY". SO ON MARCH 30, THE MAZDA DEALERSHIP CALLED AND SAID FOR $180 THE GASKETS COULD BE PULLED TO SEE IF THERE WAS SLUDGE. WHICH IN ALL THE REPORTS THAT I READ ON THIS WEBSITE, MAJORITY OF ENGINES HAD SLUDGE B/C THE MOTOR BURNS THE OIL TOO HOT. THE OTHER REPAIRS THAT VEHICLE HAD: 2010 -AIR CONDITIONER COMPRESSOR (IT WAS RECALLED) ($900), A NEW STARTER ($300), DEC 2011- RT REAR WHEEL BEARING ($600), FEB '12- NEW BATTERY ($100) WHICH DIDN'T NEED TO BE REPLACED B/C IT WAS PART OF THE TIMING CHAIN PROBLEM.SO ON APRIL 4, WE TRADED THE VEHICLE AND BOUGHT A 2009 HONDA CR-V. MY HUSBAND AND I WILL NEVER BY A MAZDA AGAIN.

I BOUGHT THIS USED AROUND JUNE 2010 WITH APPROX. 16000 MILE. I HAD OIL CHANGE AT THE LOCAL GARAGE STATION. THEY TOLD ME THAT THE OIL WAS VERY THICK. SO I HAD IT CHANGED AGAIN WITHIN THREE MONTH. IT WAS RUNNING FINE WITHOUT ANY INDICATION AND ALL OF A SUDDEN I LOST THE POWER AND ENGINE QUIT. I HAD IT TOWED TO GARAGE AND THEY TOLD ME THAT IT IS BETTER WE HAVE IT CHECKED BY DEALER AS THIS HAS WARRANTY. MAZDA DEALER LOOKED IN TO THIS AND TOLD ME THAT THE TURBO ENGINE IS RUINED DUE TO GUNK IN THE OIL. THEY ASKED ME FOR OIL CHANGE RECORD. I ONLY HAD SINCE I HAD IT . I COULD NOT GET ANY PREVIOUS RECORD. MAZDA AND DEALER TOLD ME THAT THE WARRANTY IS VOID DUE TO NEGLIGENCE TO MAINTAIN. THEY WILL NOT COVER UNDER WARRANTY. I CAN NOT BELIEVE THIS. THIS CAR HAS ONLY 35K MILE AND NO INDICATION AND MAZDA DO NOT PROVIDE ANY KIND OF WARRANTY ASSISTANCE. ANYONE ELSE HAD THE SAME ISSUE WITH MAZDA CX-7? I THINK THIS IS SOMETHING TO DO WITH TURBO. *TR

I OWN A 2009 MAZDA CX 7 TURBO. THE VEHICLE HAS HAD IT'S PROPER OIL CHANGES BY A SERVICE GARAGE NOT A "QUICK LUBE" PLACE. THE OIL WAS CASTROL GTX 5W-30W, WITH FROM OIL FILTER.THE LONGEST INTERVAL BETWEEN OIL CHANGES WAS 6000 MILES AND THE SHORTEST 4000 MILES. THE VEHICLE NOW HAS 45,664 MILES ON IT AND THE WIFE COMPLAINED ABOUT A HIGH PITCHED NOISE AND LACK OF PERFORMANCE . BROUGHT TO THE MAZDA DEALER, THE DEALER SAID THE TURBO WENT AND THAT MAZDA WILL NOT COVER IT UNDER WARRANTY (60,000 WARRANTY ON DRIVE TRAIN AND TURBO) BECAUSE OF ENGINE SLUDGE !! ARE YOU KIDDING ME...ENGINE SLUDGE, THE PROPER OIL VISCOSITY WAS USED AT PROPER INTERVAL (MAZDA SAYS 7500 BETWEEN OIL CHANGES). NO SIGNS OF OVER HEATING, HIGH ENGINE TEMPS, THE VEHICLE IS DRIVEN TO WORK AND BACK (4 MILES AWAY) 2X'S PER DAY 6 DAYS A WEEK. SOUNDS TO ME LIKE ENGINE OIL IS NOT GETTING UP TO TEMP. AND THIS IS CAUSING THE SLUDGE, MAZDA DOES NOT STATE THIS ANYWHERE ANY TIME IN THEIR MANUAL. I FOUND THIS OUT ONLY AFTER RESEARCHING ON LINE....ANYONE ELSE HAVING ISSUES WITH THEIR MAZDA ???? I'VE OWNED TURBOS BEFORE AND NEVER HAD ISSUES. MY VEHICLE GETS IT'S OIL CHANGE BY THE SAME STATION AND THIS NISSAN HAS 190,000 MILES ON IT WITH NO PROBLEMS AND NO SLUDGE !!! *TR

MAZDA CX7 2009 REAR LENS, LIGHT BULB MELTS INTERNAL RED PLASTIC, ISSUE ALL 2007 TO 2009 CX7. A SAFETY ISSUE REAR STOP LIGHT AND DRIVING LIGHT WILL NOT REFLECT THE RED COLOR. *TR

MY COMPLAINT; IN 3/18/2010 AT 2:00PM WHILE I WAS DRIVING THE RADIO DISPLAY BLANKED OUT AND THE RADIO STOPPED WORKING ALL TOGETHER. TRACTION CONTROL SYSTEM (TCS) WAS BLINKING AND THE ELECTRONIC STABILITY CONTROL STAYED ON. GAUGE NEEDLES WERE BOUNCING. I STOPPED THE VEHICLE AND TURNED IT ON AND OFF THREE TIMES THEN EVERYTHING CAME BACK ON. THEN LATER IN THE DAY 3/18/2010 AT 7:00 PM THE RADIO DISPLAY AND THE RADIO STOPPED WORKING ALL TOGETHER. THIS TIME I JUST KEPT PRESSING THE ON AND OFF BUTTON A COUPLE TIMES THIS DID NOT WORK BUT THEN THE RADIO JUST CAME ON BY ITSELF WHILE I WAS DRIVING. I TOOK THE CAR TO THE DEALER ON 3/19/2010 THE RESULTS AS THE DEALER NOTICE SAYS: UNABLE TO DUPLICATE. COULD NOT FIND ANY POOR CONNECTIONS TO HAVE CAUSED THE PROBLEM. DURING TEST DRIVE. NORMAL OPERATION OBSERVED. PULLED CODES, TWO WERE FOUND FOR HIGH VOLTAGE. NO FREEZE DATA AVAILABLE. CALLED TECH-LINE AND NO KNOWN ISSUES FOR THESE SYMPTOMS OR CODES. SUGGEST INSPECTION OF PCM/BCM/FUSE BLOCK CONNECTIONS AND ALTERNATOR. INSPECT ALTERNATOR, NORMAL OUTPUT, AT 14V. ALL CONNECTIONS GOOD. NO CORROSION FOUND. NO LEAKS FOUND IN THE DRIVER KICK PANEL , OR LOOSE CONNECTIONS. NORMAL OPERATION AND CONDITION AT THIS TIME. *TR

EXCESSIVE CONDENSATION IN FRONT HEADLIGHTS. AT 3:00PM AFTERNOON CONDENSATION IS STILL PRESENT IN HEADLIGHT (85 DEGREES F). THIS HUMIDITY HAS TO GO SOMEWHERE AND THERE ARE ELECTRIC COMPONENTS IN THE BACK AND NEAR THE HEADLIGHTS WITH WARNINGS. MAZDA REFUSES TO CORRECT OR CHANGE HEADLIGHTS (MAZDA BULLETIN 09-016/09). *TR

TL*THE CONTACT OWNS A 2009 MAZDA CX 7. THE CONTACT STATED THAT THE AIR CONDITIONER DOES NOT BLOW COLD AIR INSTEAD THE AIR WAS ROOM TEMPERATURE. MAZDA WAS CONTACTED AND STATED THAT THE AIR CONDITIONER WAS WORKING THE WAY IT WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

NORMAL LOW LIGHT BEAM IS CUT OFF BY THE DESIGN OF THE SURROUNDING HOOD AREA OF THE VEHICLE. THIS DESIGN FACTOR CUTS OFF THE PROJECTED BEAM AND LIMITS THE DISTANCE OF CLEAR VISIBILITY. THE PROBLEM WAS DESCRIBED DURING DEALER SERVICE AND WAS TOLD, THAT IS HOW IT WAS DESIGNED. NO ADJUSTMENT OF LIGHT IS POSSIBLE IN ORDER TO IMPROVE THE NIGHT LOW BEAM VISIBILITY. THE HIGH BEAM IS NOT AFFECTED & SEEMS UNOBSTRUCTED. FOR DAYLIGHT RUNNING LIGHTS IT WOULD BE ACCEPTABLE BUT FOR LIMITING NIGHT LIGHT PROJECTION BY DESIGN IS QUESTIONABLE. IS THERE A REQUIREMENT FOR LOW BEAM MINIMUM PROJECTION? IF SO, THE ISSUE NEEDS STUDIED & CORRECTED. THIS PRESENTS A SAFETY CONCERN SINCE DISTANCE VISIBLE ON LOW BEAM IS DECREASED & OBSTRUCTED. ANY EXPLANATION OR HELP IN THIS MATTER IS APPRECIATED. *TR

I BOUGHT THE 2009 MAZDA CX7 IN MARCH OF 2009. ABOUT MID AUGUST TO EARLY SEPTEMBER 2009 THE CAR WOULD BEGIN TO JOLT BACKWARDS (WHEN PUT IN REVERSE) OR FORWARD (IN DRIVE) WHEN I WOULD BE READY TO LEAVE. SOON AFTER IT WOULD STALL TO GO UP HILLS OR TO PICK UP SPEED WHEN GETTING ON THE INTERSTATE. LATER I WOULD FUEL THE CAR TOA "FULL TANK" AND THE GASOLINE WOULD SPILL ALL BACK OUT. I CALLED AND FILED A COMPLAINT @ 2 DIFFERENT TIMES AT WHICH THE DEALERSHIP COULD NOT FIND ANYTHING. LATER CALLING ME BACK STATING THAT THE O2 WAS MESSED UP AND FIXED ABOUT (EARLY FEBRUARY 2010 IS WHEN IT WAS IN THE SHOP). I WAS WITHOUT A VEHICLE FOR 1 1/2 WEEKS. AFTER BEING LOOKED AT & FIXED, I LATER PUMPED GASOLINE AND IT REPEATED THE SAME INCIDENT, SPILLING ABOUT A GALLON OF FUEL! I CALLED AGAIN AND SAID IT WAS BAD FUEL? NOW, IN APRIL 2010 WITH THE WEATHER BEING WARM & WHEN I TURN ON THE VEHICLE THE EXHAUST PIPES BEGIN TO SMOKE AND YOU CAN FIND GUNK INSIDE THE EXHAUST PIPES. I WILL BE SOON BE CALLING GORMAN MCCRAKEN IN LONGVIEW, TX FOR THEM TO LOOK AT THE VEHICLE AGAIN AS IT IS REPEATING EVERY PROBLEM ONCE AGAIN. *TR

MY WIFE AND I PURCHASED A 2007 MAZDA CX-7 FROM LITHIA MAZDA IN FRESNO, CA. IT WAS A BRAND NEW VEHICLE AND WITHIN THE FIRST 26,000 MILES, THE AIR CONDITIONING COMPRESSOR WENT OUT. THIS WAS COVERED UNDER THE FACTORY WARRANTY AND REPLACED. NOW MY THE SAME VEHICLE HAS 65,000 MILES ON IT AND THE COMPRESSOR WENT OUT AGAIN. I HAVE BEEN TOLD BY THE DEALERSHIP THAT THEY WILL REPLACE THE UNIT (FOR $1,800) AND WARRANTY IT FOR 3 YEARS OR 50,000 MILES. I FAIL TO COMPREHEND WHY THIS IS NOT ALREADY COVERED UNDER THE SAME WARRANTY. *TR

TAKADA RECALL MY CAR IS OLDER (2009), I LIVE IN TEXAS, AND MY AIRBAG LIGHT IS ON SO I'M WORRIED!

I JUST BOUGHT A 2009 MAZDA CX-7 THREE WEEKS AGO, WHILE DRIVING MY CAR ON THE THIRD WEEK, MY CAR STOPPED SHIFTING GEARS. AS I WAS DRIVING DOWN THE HIGHWAY IT JUST STOPPED. I HAD THE CARE TOWED INTO THE SAME DEALERSHIP I BOUGHT THE CAR AT, AND COME TO FIND OUT THE TRANSMISSION WENT OUT ON THE CAR. I TOOK THE CAR INTO THE DEALERSHIP ON FRIDAY, DECEMBER 12, 2008. I WAS TOLD THAT I WOULD RECEIVE A CALL FROM SOMEONE ON MONDAY, I WAITED AND FINALLY WENT TO THE DEALERSHIP MY SELF AND THEY HAD NO ANSWERS ABOUT THE CAR. I THEN CALLED MAZDA'S CUSTOMER SERVICE LINE AND MADE A COMPLAINT ABOUT WHAT WAS GOING ON AND THEY TOLD ME THAT THEY WOULD CALL ME BACK WITH WHAT WAS HAPPENING, AT THE TIME THEY CALLED ME BACK IS WHEN I FOUND OUT ABOUT THE TRANSMISSION. I WAS INFORMED THAT THEY NEEDED MORE TIME TO GET MORE INFO AND THAT THEY WOUL;D CALL ME BACK. I WAITED UNTIL WEDS.. AND I RECEIVED A CALL AND WAS TOLD THEY STILL HAVE NO INFORMATION FOR ME AND THAT THE ETA OF FIXING MY CAR WOULD BE ANYWHERE BETWEEN THREE TO FOUR WEEKS. SO TELL ME CAN I DO, DOES MY CAR FIT UNDER THE LEMON LAW, SHOULD THEY GIVE ME A NEW CAR? WHAT DO I DO AND WHERE DO I GO FROM HERE? *TR

I PURCHASED A NEW VEHICLE AND NOTICED SQUEAKING IN THE REAR WHEELS WHEN APPLYING BRAKES. I TOOK THIS INTO THE DEALER AND WAS FIRST TOLD THAT THIS WAS NORMAL. THEN THE DEALER SANDED DOWN THE ROTORS AND BRAKE PADS AND SAID IT WAS OKAY. THE SQUEAKING PERSISTED AND I WENT BACK TO THE DEALER. THEY REPLACED ROTORS AND SAID IT WAS FIXED. THE SQUEAKING STILL CONTINUED. I CONTACTED MANUFACTURER AND THEY DIDNT RESPOND FOR WEEKS. I CONTACTED DEALER AND THEY SAID THEY COULDNT DO ANYTHING FURTHER. I WENT BACK TO DEALER AND THEY SAID THEY COULD SAND DOWN BRAKE PADS AGAIN. THEY TOOK FOR ANOTHER TEST DRIVE AND IGNORED MY CALLS FOR WEEKS. FINALLY I TOOK TO ANOTHER DEALER PER MANUFACTURER INSTRUCTION AND VEHICLE HAS BEEN IN SHOP FOR A WEEK. *TR