2017 Mazda CX-9 Complaint Log

The front bumper has developed cracks/splitting on both sides near the front headlights. There is a TSB (Bulletin No: 09-022/20) that shows there was a manufacturer defect, which causes this. I was told by Mazda dealer in 01/2022 this had to have occurred within the 3 yr/36k miles to be covered. The issue is, this problem didn’t occur until after that timeframe. I was told to reach out to Mazda Corporate for potential assistance. I have spoken to them more times than I can count, they’ve told me they would call me back and do not respond. Mazda corporate has also told me they will cover it, then someone else told me they won’t cover it, I have an email from Mazda corporate stating since I e gone past my 60k powertrain warranty, the issue is no longer covered. They don’t seem to know what this issue falls under, regarding the powertrain warranty or the other warranty. I have extensive email communication from Mazda, but no one ever reaches back out. After spending probably 20 hours on the phone with them since January 2022, I still haven’t been assisted. There are a ton of others that have this same issue with cracking of the front bumper. Mazda asked me multiple times to get them estimates and we went out of our way and got them two separate estimates from their requested body shops. Mazda corporate has completely ghosted us, not following up on this issue and repairs. This crack continues to get bigger and I’m afraid it will get big enough to where the bumper may actually fall off and cause a wreck.Please help

2017 Mazda CX 9 signature engine failure at 89,000 miles. July 2021 check engine light came on, this was three months prior to failure. Was told it was a known computer issue and was charged over $200 to fix. November 2021 car started running hot while driving down the road. Red thermostat came on while driving. Was able to get the vehicle to the Mazda dealer that has done routine service on the vehicle. Was told it needed a new engine. Called Mazda customer service and was told it is a known issue with the turbo charge engine. This is a safety risk to myself and others because it could have gave out in traffic.

Spider crack screen on the infotainment system. I got the vehicles pre-owned at Major world. When we got the vehicles there were small cracks already showing not bigger than the size of a dime but the cracks got bigger and I'm afraid that the whole screen will complete not work in time.. I just had a diagnosis done for the infotainment system at Koeppel Mada yesterday and they told me that they couldn't see any point of impact on the screen there is also no physical damage on the outside screen so that only tells us that the screen that I have is defective and should also be replaced. There is SSP program that extends the warranty to replace the screeen screen for Mazda CX9 produced February 11 , 2016 - April 29, 2017 but issue doesn't only involve only those vehicles produced on those days. This issue is happening to Mazda CX9 2016-2018. 

TL* THE CONTACT OWNS A 2017 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE CONTACT PULLED OVER AND CONFIRMED THAT THE FRACTURE WAS NOT CAUSED BY AN IMPACT. THE CONTACT TOOK THE VEHICLE TO THE AUTOBARN MAZDA OF EVANSTON (1015 CHICAGO AVE, EVANSTON, IL 60202, (888) 699-9643) WHO REFERRED THE CONTACT TO THE INSURANCE COMPANY TO HAVE THE VEHICLE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,500.

I BOUGHT A USED 2017 MAZDA CX-9 FROM WEST SHORE HONDA IN TAMPA IN JULY OF 2020. THEY SCREWED ME FINANCIALLY AND I'LL HANDLE THAT SEPARATELY. THERE HAS BEEN AN ONGOING ISSUE SINCE THE FIRST FEW DAYS AFTER BUYING THE CAR. I'VE COMPLAINED MULTIPLE TIMES VIA EMAIL AND PHONE. I'VE BEEN TRYING THE SERVICE DEPARTMENT COUNTLESS TIMES. THEY KEEP STATING IT'S A TIRE ISSUE. TO THE POINT THEY HAVE REPLACED THE TIRES 3 TIMES. AFTER THE SECOND TIME I HAD ALREADY DECIDED IT'S NOT TIRES. THE CAR HAS A VERY ROUGH RIDE WHEN I'M MOTION. ONCE YOU GOT 80 IT WOBBLES. AFTER SEVERAL WEEKS THE WOBBLE CAN BE FELT AT LOWER SPEEDS OF 55/60. THE CHECK ENGINE LIGHT COMES ON BUT I'M TOLD THERE'S NO CODES WHEN THEY DIAGNOSTIC THE READING. I'VE EXPRESSED THAT WHEN I PULL INTO MY GARAGE WITHIN 30 SECONDS TO A MINUTE THERE'S A LOUD POP IT'S WHEN THE CAR IS NOT IN MOTION WHEN IT'S BEEN PARKED AND TURNED OFF IS WHEN I NOTICED IT. I BROUGHT IT TO MY PERSONAL MECHANIC JUST TO LOOK AT AND DRIVE AND HE'S PRETTY CERTAIN IT'S A POWERTRAIN BEARING OR SOMETHING OF THOSE SORTS. BROUGHT IT BACK TO WESTSHORE AND THEY PUT ANOTHER SET OF TIRES ON IT. THIS IS BEEN GOING ON NOW FOR 9 MONTHS AND AFTER DOING RESEARCH ONLINE AND SOME OF THE NHTSA IDS THIS IS A PROBLEM AND I DO NOT FEEL SAFE. AND IT NEEDS TO BE HANDLED THE AMOUNT OF COMPLAINTS IN TIMES THAT I VISITED THAT DEALERSHIP TO FIX THIS PROBLEM AND ALL THEY DO IS PUT NEW TIRES ON IT IS ASININE. I HAVE TONS OF DOCUMENTATION THE SAME DOCUMENTATION THAT'S AT THE DEALERSHIP I DO EVERYTHING VIA EMAIL FOR THAT REASON.

BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.

AFTER DRIVING FOR APPROXIMATELY 1 HR, WARNING MESSAGE FOR FRINT CAMERA AND AUTO BRAKE MALFUNCTION ILLUMINATED. POWER WAS DECREASED QUICKLY, NOT EVEN ENOUGH TINE TO PULL OFF THE ROAD. VEHICLE WAS DISABLED IN FAST LANE OF 4 LAND HIGHWAY. WHILE WAITING FOR TOW TRUCK, AFTER ABOUT AN HOUR THE VEHICLE RESTARTED, CHECK ENGINE LIGHT WAS ILLUMINATED BUT VEHICLE WAS OPERATING NORMALLY. CALLED MAZDA DEALER TO CANCEL TOW AND ADVISE I WOULD DRIVE TO DEALERSHIP. HEADED TO DEALERSHIP, ABOUT 45 MINUTES AWAY, CAR DID SAME THING, JUST CUT OUT LEAVING ME STRANDED IN SLOW LANE OF 6 LANE HIGHWAY. CALLED MAZDA THEY ARRANGED TOW, AFTER AN HOUR OF WAITING I TRIED TO RESTART AND IT DID. DROVE REST OF WAY TO MAZDA DEALER. THEY CALLED NEXT DAY AND SAID THAT THE COMPUTER LOST COMMUNICATION, THEY RE-FLASHED THE ECM AND ARE GOING TO KEEP IT A DAY TO DRIVE.

EVERY TIME I STOP I HEAR A CLUNK SOUND FROM FRONT SUSPENSION AND ALSO WHEN I'M AT A DEAD STOP THEM I GO I HEAR THE CLUNK SOUND .I ALSO HERE THAT NOISE IN THE REAR SUSPENSION I'M WORRIED CAUSE I DON'T WANT SOMETHING BAD HAPPEN TO MY WIFE AND MY 8MONTH OLD DAUGHTER AND 9 YR OLD DAUGHTER WHILE I'M DEPLOYED

HEARING A KNOCKING NOISE EVERY TIME I HIT AN UNEVEN PAVEMENT AND BUMP ON FRONT SUSPENSIONS. ALSO THERE IS A KNOCKICK SOUND COMING FROM BACK EVERYTIME I BREAK OR STARTS TO ACCELERATE FROM LONG STOP.