2002 Mazda Tribute Complaint Log

BELIEVED TO BE RELATED TO NHTSA DEFECT INVESTIGATION ACTION NUMBER PE01043. ENGINE STALLS TOTALLY UNEXPECTEDLY. DEALER CONTACTED, THINKS THEY HAVE A RESOLUTION BUT WILL NOT GIVE ANY ASSURANCE. MANUFACTURER CONTACTED, UNAWARE OF PROBLEM IN 2002 MAZDA TRIBUTE, UNABLE TO GIVE ANY ASSURRANCE OF PROBLEM RESOLUTION STEPS AND PROCEDURES. EXTREME SAFETY HAZARD IF ENGINE STALLS IN TRAFFIC. *AK

WHILE DRIVING 65 MPH CONSUMER HEARD A NOISE, STOPPED VEHICLE TO CHECK AND OIL HAD LEAKED OUT OF VEHICLE. TOOK VEHICLE TO DEALER, AND DEALER INDICATED A NEW ENGINE WAS NEEDED.*AK *SLC

THE BRAKES FAILED ON 11/22/02 AT 16,714 MILES. THE DEALERSHIP CHANGED THE MASTER CYLINDER AS DEFECTED. ON 1/03/03 AT 19,632 MILES THE BRAKES FAILED AGAIN. AGAIN THE DEALER CHANGED THE MASTER CYLINDER AS DEFECTIVE. I QUESTIONED WHETHER THIS WAS THE CAUSE SINCE IT HAPPENED TWICE AND DIDN'T FEEL THIS WAS THE ROOT CAUSE. ON 1/10/03 AT 20,634 MILES THE BRAKES FAILED AGAIN. IN ALL THREE CASES THE BRAKE PEDAL GOES TO THE FLOOR AND WILL NOT STOP THE VEHICLE. THE DAELERSHIP NOW SAYS ITS AN ABS PROBLEM. THE EMERGENCY BRAKE DOES NOT STOP THE VEHICLE EITHER.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE TRANSMISSION HAD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE DID NOT OFFER ANY ASSISTANCE AND REFERRED HER TO THE DEALER. THE FAILURE MILEAGE WAS 4 AND THE CURRENT MILEAGE WAS 86,000.

CONSUMER STATES THAT THE VEHICLE WILL INTERMITTENLY SHUT OFF WITH OUT ANY WARNING. CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING.*JB

PARKING LIGHTS ARE INTEGRATED WITH AN ENGINE OFF HEADLIGHT TIMER. LIGHTS WILL EXTINGUISH AFTER APPROXIMATELY 90 SECONDS. DEARLERSHIP REPORTS THERE IS NO KNOWN WAY TO OVERRIDE THIS TIMER.VEHICLE CANNOT BE PARKED WITH ILLUMINATION FOR MORE THAN APPROXIMATELY 90 SECONDS.*AK

WHEN DRIVING ON HIGHWAY IN SNOWY OR RAINY WEATHER WINDSHIELD WIPERS LOSES ADHESION TO WINDSHIELD, CAUSING WIPERS TO SKIP OVER PARTICLES ON WINDSHIELD, AND MAKING IT DIFFICULT FOR DRIVER TO SEE.*AK

PROCEEDING ON A SLIGHT DOWNHILL AT ROUGHLY 40 MPH MY NEW VEHICLE'S ENGINE STALLED/DIED. I IMEDIATELY SLIPPED THE TRANSMISSION INTO NEUTRAL AND RE-STARTED. THIS ALLOWED ME TO CONTINUE. POWER BRAKES AND STEERING WERE NON-OPERABLE DURING THIS TIME. HAD I BEEN PROCEEDING AT A FASTER SPEED OR NOT REACTED QUICKLY THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. I HAVE HEARD THIS HAS BEEN AN ISSUE WITH THESE VEHICLES.

VEHICLE STALLED WHILE BACKING UP AT SLOW SPEED. VEHICLE WAS TOWED TO DEALER. CAUSE UNKNOWN AT THIS TIME. PLEASE ADD FURTHER DETAILS. *AK

VEHICLE SHUT DOWN W/O WARNING. *AK

I WAS DRIVING UP HILL WITH THE SPEED AROUND 35MPH AND THE CAR STALLED. I LOST ALL POWER WITHOUT WARNNING. THE CAR JUST DIED. THERE WERE TRAFFIC COMING FROM BOTH DIRECTIONS (DOWN HILLS AND UP HILLS) AND IT WAS VERY DANGEROUS! APPARENTLY THERE ARE A LOT OF CASES AS SUCH IN THE LAST YEAR. PLEASE DO SOMETHING BEFORE SOMEONE GET HURT. IF THIS HAPPENED AT THE INTERSECTION BY MY HOUSE, I COULD BE DEAD! PLEASE PASS ON ANY INFORMATION THAT CAN HELP TO RESOLVE THIS PROBLEM TO ALL TRIBUTE/ESCAPE OWNERS. THANKS. *AK

VEHICLE HAS STALLED 5 TIMES AT 30-40 MPH AT SLIGHT DOWN GRADES. DEALER COULD NOT FIND A PROBLEM WITH VEHICLE.*AK

VEHICLE SHUT OFF WITHOUT PRIOR WARNING. DEALERSHIP WAS AWARE OF PROBLEM.*AK

ON NOVEMBER 2 DRIVING 40MPH WITH NO WARNING MY ENGINE SHUT OFF AND I LOST POWER TO MY STEERING AND BRAKES. I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD AFTER APPLYING ALL MY WEIGHT TO THE BRAKES AND STEERING WHEEL. I MISSED AN ONCOMING CAR AND A TREE BY LUCK. I TOOK THE TRIBUTE TO THE DEALERSHIP AND WAS TOLD BY THE SERVICE MANAGER THAT THIS WAS AN ONGOING PROBLEM. THEY WERE GOING TO PUT ME BACK IN THE TRIBUTE UNTIL MONDAY WHEN THEY HAD AN OPENING. I REQUESTED A RENTAL CAR BECAUSE I DID NOT FEEL SAFE DRIVING THE CAR UNTILL THE PROBLEM WAS RESOLVED. THE MANAGER ALSO TOLD ME THAT THE TRIBUTES THAT HAVE BEEN REPAIRED FOR THIS SAME PROBLEM HAVE BEEN DIFFERENT PORBLEMS. I RETURNED HOME AND CALLED THE MAZDA CUSTOMER SERVICE DEPARTMENT AND REPORTED THE PROBLEM. THEY ASSURED ME THAT THEY WOULD LOOK INTO IT AND GET BACK WITH ME, THIS NEVER HAPPENED. ON NOVEMBER 6TH I RECEIVED A CALL FROM THE DEALERSHIP THAT MY CAR WAS READY. I ASKED TO SPEAK WITH THE SEVICE MANAGER WHO INFORMED ME THEY COULD NOT FIND ANYTHING WRONG AND I COULD PICK UP MY CAR. I TOLD HIM I WOULD NOT PICK UP THE CAR UNTIL THERE WAS A SOLUTION TO CORRECT THE PROBLEM AND THE CAR WAS NOT SAFE TO DRIVE. HE INFOMED ME THAT HIS HANDS WERE TIED AND TO CONTACT MAZDA. I CONTACTED MAZDA AND THEY CONTACTED THE SEVICE MANAGER WHO HAD ALREADY CONTACTED THE REGIONAL MANAGER. I WAS TOLD I WOULD BE CONTACTED BY HIM TOMORROW NOVEMBER 7TH. I HAVE A 15 YEAR OLD SON WHO HAS HIS LEARNERS PERMIT AND WHO I STRONGLY BELIEVE WOULD NOT HAVE BEEN ABLE TO AVOID WHAT COULD HAVE BEEN A FATAL ACCIDENT. THE CAR IS STILL AT THE DEALERSHIP. MY TRIBUTE IS THE FIRST 2002 THAT THEY HAVE SEEN WITH THE PROBLEM. OBVIOUSLY THIS SERIOUS SAFETY PROBLEMS CONTINUES.*AK

TRIBUTE WAS PURCHASED WHILE "AT SEA." 48 HOURS AFTER TRIBUTE WAS ROLLED OFF THE DELIVERY TRUCK THE ENGINE SHUTOFF WITHOUT PRIOR WARNING WHILE TRAVELING U-HILL AT 45MPH. IT SHUT OFF AGAIN SIX DAYS LATER WITHOUT WARNING. ACCORDING TO EDMUNDS.COM WEB SITE, MANY OTHER TRIBUTE AND FORD ESCAPE OWNERS ARE HAVING THE SAME STALLING PROBLEM. HENNESSEY MAZDA HAD 3 TRIBUTES RETURNED TO THEIR DEALERSHIP FOR SAME PROBLEM PRIOR TO MY PURCHASE DATE OF 10/30/01. BOTH HENNESSEY AND MAZDA CORP HAVE REFUSED TO GIVE ANY TYPE OF CERTIFICATION OR GUARANTEE THAT THE CORRECTIVE REPAIRS PERFORMED ON MY TRIBUTE ON 11/8/01 ARE THE PERMANENT FIX. *AK

INSTRUMENT PANEL IS DARK, AND CONSUMER CANNOT SEE ANYTHING ON IT. DEALERSHIP IS AWARE OF PROBLEM.*AK

VEHICLE HAS COMPLETELY STALLED ON TWO SEPARATE OCCASIONS WITHIN PAST MONTH WHILE DRIVING BETWEEN HILLS (COAST DOWN FIRST HILL AND GO TO ACCELERATE TO TAKE SECOND HILL, BUT VEHICLE HAS NO POWER); MAZDA DEALER IN CONJUNCTION WITH MAZDA HOTLINE WERE UNABLE TO LOCATE PROBLEM AFTER FIRST OCCURRENCE ON 10/25/01; MAZDA HAS HAD SIMILAR REPORTS OF PROBLEM IN OTHER AREAS OF U.S., BUT HAS NOT BEEN ABLE TO LOCATE PROBLEM; PROBLEM OCCURS WHILE DRIVING 25-30 MPH. *AK

WITH 500 MILES ON ODOMETER, THE OWNER FOUND A RED FLUID ON GARAGE FLOOR. THE DEALERSHIP REPLACED THE ENTIRE STEERING SYSTEM FROM THE COLUMN ALL THE WAY TO THE FRONT TIRES. *AK *SCC

WHILE DRIVING DOWN A HILL AND THEN GOING BACK UP MY VEHICLE COMPLETELY SHUT DOWN. THE ENGINE WAS STILL RUNNING, BUT THE POWER BRAKES AND STEERING NO LONGER WORKED. I NEVER TURNED THE WHEEL ENOUGH TO FIND OUT IF IT WOULD LOCK COMPLETELY. I TRIED TO TURN THE IGNITION OFF AND THEN RESTART WHICH DID NOT WORK. MORE THAN LIKELY I WAS IN DRIVE AT THIS POINT STILL. (THERE WAS A LOT OF TRAFFIC SO I WASN'T DOCUMENTING MY ACTIONS AT THE TIME) I THEN STOPPED IN MY LANE (THERE WAS NO SHOULDER), AND PUT THE VEHICLE IN PARK. THEN I TURNED THE IGNITION OFF AND RESTARTED IT. AT THAT POINT IN WORKED FINE. DURING THE SHUT DOWN THOUGH IT COULD HAVE BEEN VERY DANGEROUS IF I WASN'T GOING PERFECTLY STRAIGHT. I WILL PROVIDE THE REST OF THE INFORMATION REQUESTED (VIN, ETC) AT A LATER TIME WHEN I HAVE IT ALL IN FRONT OF ME, BUT I FIGURED IT MORE IMPORTANT TO TELL ABOUT THIS NOW INSTEAD OF WAITING.*AK

WHILE DRIVING 45MPH THE ENGINE STALLED OUT WITHOUT WARNING CAUSING A SUDDEN LOSS OF POWER STEERING. DRIVER PULLED OVER AND RESTARTED THE IGNITION TO GET VEHICLE RUNNING AGAIN. NLM

CONSUMER STATES WHILE TRAVELING AT 65 MPH WITHOUT ANY INDICATION VEHICLE LOSSES ALL POWER CAUSING CONSUMER TO PULL OVER. DEALER HAS BEEN CONTACTED. NLM

ENGINES STALLING ON THESE VEHICLES, LOOKS LIKE ANOTHER TIRE PROBLEM THAT IS GOING TO TAKE YEARS TO RESOLVE I HAVE SUBMITTED QUESTIONS TO YOU BEFORE BUT NOBODY WANTS TO TAKE RESPONSIBILITY FOR LOOKING INTO THIS ISSUE I HAVE BEEN TOLD TO FILE COMPLAINTS OR CALL I THINK WITH ALL THE REPORTS ON YOUR WEB SITE YOU WOULD BE LOOKING INTO THIS ISSUE BEFORE WE ARE CHECKING TO SEE HOW MANY PEOPLE ARE KILLED IN THESE SUV

WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE SHUT DOWN AND STALLED. DEALERSHIP WAS AWARE OF PROBLEM.*AK

WHILE PLACING VEHICLE IN REVERSE AND ACCELERATING VEHICLE WILL STALL, AND ACCELERATE FORWARD A COUPLE FEET. DEALER HAS BEEN NOTIFIED, AND HAS BEEN AWARE OF PROBLEM FOR 2ND TIME.*AK

WHILE DRIVING 45 MPH BATTERY LIGHT AND OIL LIGHT ILLUMINATED ON DASHBOARD, RESULTING IN ENGINE TO STALLING. *AK

VEHICLE SHUT DOWN WITH NO WARNING AT LEAST FOUR TIMES. IT WAS TAKEN TO DEALERSHIP, AND THEY REPLACED SOME COMPUTER COMPONENTS AND SENSORS. DEALERSHIPS FELT THERE WAS A "TOWER INTERFERENCE" WITH COMPUTER BOARD. DEALERSHIP COULD NOT GUARANTEE THAT THIS WOULD RESOLVE SHUTDOWN FAILURE. PLEASE DESCRIBE DETAILS. *AK

TRUCK WILL STALL WITHOUT WARNING WHILE IN MOTION INTERRUPTING ALL THE MECHANICS OF THE TRUCK. OWNER HAS TAKEN THE TRUCK TO THE DEALERSHIP WHICH INFORMED HIM THAT THEY CAN NOT REPLICATE THE FAILURE. PLEASE DESCRIBE DETAILS

ENGINE FAILED AT 11,114 MILES. MAZDA CLAIMING NON WARRANTY DUE TO WATER INGESTION. VEHICLE HAD BEEN RUNNING AT HIGHWAY SPEEDS FOR ALMOST TEN HOURS. THE WEATHER WAS CLEAR AND DRY AND A PORTION OF FAILED LOWER ROD CAP WAS RECOVERED. DT

CONSUMER NOTICE WHILE TRAVELING 40-45 MPH DRIVER SIDE OUT SIDE MIRROR START VIBRATING . DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

THE VEHICLE STALLED ON SEVERAL OCCASIONS.*JB

THE EXHAUST SYSTEM EMITTED BAD FUMES.*JB

THE ENGINE STALLED WITHOUT WARNING. *JB

ON FOUR DIFFERENT TIMES THE VEHICLES POWER STEERING LEAKED FLUID FROM ENGINE WHICH CAUSED LOSS OF CONTROL. THE DEALER HAS REPAIRED THE VEHICLE FOUR TIMES BUT NOW THE VEHICLE IS ON IT'S FIFTH. *NLM *TS

WHILE DRIVING DASH LIGHT SUDDENLY ILLUMINATED, AND VEHICLE ENGINE DIED. CONSUMER ALMOST HAD AN ACCIDENT. *AK