2019 Mercedes-Benz C-Class Driver Assist & ADAS Problems

Started car, put in reverse, reverse camera did not engage, screen blacked out, I restarted car thinking systems and computers needed a re-boot. The backup camera no longer works. Coincidently, in reading the recall of the back-up camera on the 2019 C 300 Mercedes, this fits and checks all the boxes. I would like to get this fixed asap, my car has $63,000 miles, and no backup camera. The safety of this feature is remarkable, and cannot express how often I used it, I can see many things that I cannot see now. This problem has been confirmed by my mechanic. The dealership and MB USA has referred me here. The screen black out was the first and only warning I received before no longer able to engage camera, this happened in late Winter 2025. I am shocked that my VIN is not a part of the recall. Please add this so that I am able to use my back-up camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 22V232000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

AUTOMATIC EMERGENCY BRAKING ENGAGES UNNECESSARILY WHEN DRIVING UNDER CHICAGO'S ELEVATED TRAIN TRACKS AND SIMILAR OVERHEAD STRUCTURES. FOR EXAMPLE, WHEN DRIVING ON WABASH AVE IN CHICAGO'S DOWNTOWN LOOP, OR ON LOWER WACKER DRIVE, THE AUTOMATIC EMERGENCY BRAKING ENGAGES WHEN THERE IS NO RISK OF A COLLISION, PARADOXICALLY CREATING A DANGEROUS DRIVING SITUATION. THE DEALERSHIP IS AWARE THIS HAPPENS IN OTHER SIMILAR VEHICLES, AND WHEN I BROUGHT THE ISSUE TO THEIR ATTENTION, SUGGESTED I MERELY CHANGED ROUTES.