NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2014 Mercedes-Benz CLA-Class. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
WHEN THE CAR IS IN IDLE AND IN MOTION, THE CABIN OF THE VEHICLE FILLS WITH A SMELL OF FUEL, AND IT WAS ALSO DISCOVERED THAT THE CAR ALSO HAS BEGAN LEAKING FROM THE FUEL TANK LOCATED UNDERNEATH THE REAR SEATS.
RIGHT AIR BAG MALFUNCTION ERROR AND CHECK ENGINE LIGHT FOR CRANK CASE. THIS IS A VERY COMMON PROBLEM THAT MERCEDES EXPLAINED TO ME AND ALSO TOLD ME TO CHECK BACK FOR RECALLS BECAUSE THEIR VNI SYSTEM WILL PROBABLY SHOW ONE
WHILE SITTING AT A RED LIGHT, THE VEHICLE WILL PUT ITSELF INTO NEUTRAL. IT'S HAPPENED MULTIPLE TIMES AND WE'VE BROUGHT THE CAR AT THE DEALERSHIP EACH TIME IT'S HAPPENED YET IT STILL HASN'T BEEN FIXED. THIS IS A SERIOUS SAFETY CONCERN AND MERCEDES NEEDS TO LOOK INTO A FIX ASAP BEFORE THEY HAVE A LAWSUIT ON THEIR HANDS. IN ADDITION, THE ENTIRE ENGINE HAS ALREADY HAD TO BE REPLACED! SO FAR, TO ADDRESS THE ISSUE ABOUT THE VEHICLE PUTTING ITSELF INTO NEUTRAL THE DEALERSHIP DID A TRANSMISSION CONTROL UPDATE AND REPLACED THE VALVE BODY. IT'S NOW BACK FOR A THIRD TIME AT THE DEALERSHIP AND WE'VE TOLD THEM THAT WE AREN'T PICKING IT BACK UP UNTIL THEY CAN GUARANTEE TEE THE ISSUE HAS BEEN FIXED. WHEN THE VEHICLE PUTS ITSELF IN NUETRAL THE 'PRE-SAFE FUNCTION LIMITED' APPEARS ON THE DASH. ALSO, IT'S HARD TO RECREATE THE ISSUE AS IT ONLY APPEARS RANDOMLY.
STRONG GASOLINE ODOR INSIDE THE CAR. DEALER REMOVED THE REAR SEAT. REMOVED LEFT AND RIGHT FUEL TANK ACCESS COVERS. FOUND SUCTION JET PUMP AREA WET WITH GASOLINE. FOUND THE FUEL SENDING UNIT LEFT SIDE CRACKED AND LEAKING. THEY RECOMMENDED REPLACING SUCTION JET PUMP AND AUXILIARY PUMP COSTING $1,571.00. THE SMELL IS CONSTANT WHETHER MOVING OR NOT AND REGARDLESS OF LOCATION. I COUGH WHEN DRIVING THE CAR HENCE I SELDOM USE IT. IF I CAN NOT AVOID USING THE CAR I OPEN ALL WINDOWS AND TELL ANY PASSENGER TO AVOID SMOKING TO PREVENT FIRE. I STARTED TO NOTICE THIS ISSUE MID AUGUST 2020.
ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUICKLY FOR ME TO SAFELY DO THAT. I SAT IN MY CAR AND BUCKLED MY SEAT BELT. I CALLED 911 TO ANNOUNCE MY EMERGENCY AND I CONTACTED MY CAR'S INSURER FOR A TOW TRUCK (THEY PROVIDE SUCH A SERVICE). WITHIN MOMENTS, A TOYOTA WITH TLC PLATES SMASHED INTO MY CAR SENDING ME INTO THE BARRIER. THE REAR OF THE CAR WAS BROKEN AND DEFORMED. THE FRONT OF THE CAR IS OKAY, BUT THE APPEARANCE OF THE REAR IS SUCH THAT I BELIEVE I LOST MY CAR. I READ ONLINE THAT THIS MODEL HAS A STALLING PROBLEM AND THAT OTHERS HAVE GONE THROUGH THIS. I WAS ONE OF THE UNLUCKY OWNERS AND I WILL BE SUING. THIS CAR'S AIRBAGS DID NOT DEPLOY AND I AM INJURED AND BEING TREATED IN A HOSPITAL.
WHILE TRAVELING WITH MY WIFE AND NEWBORN ON HIGHWAY 64 MY 2014 CLA MB CUT OFF( WHILE IN MOTION ) AND GAVE A CODE 'DO NOT SHIFT GEARS 'VISIT DEALER. SOMEHOW THE CAR SWITCH TO NETURAL WHILE I COAST THE CAR TO A SAFE EDGE OF THE ROAD. WE WERE TERRIFIED!! NEXT IT GAVE A TRANSMISSION CODE IN RED TO DO NOT SHIFT VISIT DEALER. I'M NOT SURE IF ANY RECALLS BUT THIS IS A SAFETY THAT NEEDS ATTENTION!!
WHILE DRIVING 30 MPH I RECEIVED A RED PARKING BRAKE ERROR AND MY CAR BEGAN TO BE VERY DIFFICULT TO STEER. I THEN PULLED OVER AND RECEIVED A YELLOW PRE-SAFE MODE ERROR WHICH ILLUMINATED THE CHECK ENGINE LIGHT, ABS LIGHT, PARKING LIGHT. I TOOK IT TOOK THE DEALER AND WAS TOLD IT WAS A RIGHT TIRE SENSOR. THIS APPEARS TO BE AN ONGOING PROBLEM WITH THESE CARS AND IT'S DEFINITELY NOT SAFE. THIS DEFINITELY NEEDS TO BE RECALLED.
LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD HAPPENED AND WHERE THE SMOKE WAS COMING FROM AND JUST AS QUICKLY FLAMES STARTED COMING FROM THE SAME AREA AS THE SMOKE. I CALLED 911 AND IN LESS THAN 3 MINUTES THE ENTIRE INSIDE OF THE VEHICLE WAS IN FLAMES, BURNING DOWN. THE FLAMES THEN BLEW ALL THE WINDOWS AND MOON ROOF TRYING TO ESCAPE THE VEHICLE AND BY THE TIME THE FIRE RESCUE CAME MOST OF THE VEHICLE WAS GONE. I THANK GOD I DIDNT GET TO MOVE THIS VEHICLE AS I HAD ORIGINIALLY PLANNED BECAUSE IT WOULD HAVE COST ME MY LIFE AND MY FAMILIES. I OWNED THIS VEHICLE ONLY ABOUT 3 YEARS AND IT NEVER EVER GAVE ME PROBLEMS. ALL OF ITS MAINTANANCE WAS UP TO DATE AND NEVER HAD ANY ELECTRICAL ISSUES OR MAJOR REPAIRS DUE TO ANYTHING. I AM ALMOST CERTAIN THIS WAS A FUSE OR ELECTRICAL PROBLEM THAT CAUSED THE VEHICLE TO BURST INTO FLAMES DUE TO THE ZAPPING NOISE I HEARD AS THE VEHICLE WAS BEING TURNED ON. I HAD BEEN DRIVING THIS VEHICLE PERFECTLY FINE WHICH IS WHY THIS CAME AS A HUGE SURPRISE. I WANT TO MAKE SURE OTHERS ARE AWARE OF THIS ISSUE SINCE ITS A HUGE RISK. MY SPECIFIC VEHICLE HAS NEVER HAD ANY RECALLS AND IM ALWAYS CHECKING AND UP TO DATE WITH EVERYTHING. I WILL BE CONTACTING THE MERCEDES BENZ MANUFACTURING COMPANY TO LET THEM KNOW OF THIS AS WELL.
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO THE RESIDENCE. THE CONTACT STATED THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ENCINO DEALER, (16721 VENTURA BLVD, ENCINO, CA 91436) WHERE IT WAS DIAGNOSED, AND THE CONDUCTOR COIL WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, TECHNICIAN COULD NOT FIND A FAILURE. THE CONTACT WAS INFORMED BY THE TECHNICIAN TO DRIVE THE VEHICLE WITH THE ECHO OFF. THE VEHICLE WAS DRIVEN WITH THE ECHO ON AND THE FAILURE RECURRED. THE CONTACT CALL THE SAME DEALER AND SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE SHUT OFF. THE CONTACT STATED THE AUXILIARY BATTERY LIGHT ILLUMINATED BEFORE THE VEHICLE SHUT OFF. THE CONTACT STATED THE VEHICLE WAS TOWED TO THE DEALER (MERCEDES-BENZ OF ALEXANDRIA: 200 S PICKETT ST, ALEXANDRIA, VA 22304) AND REPAIRED THE CONDUCTOR PLATE WHICH CAUSED THE VEHICLE TO STALL AND SHUT OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
THE BREAKING SYSTEM HAS GONE OUT ON THIS CAR WHILE DRIVING THREE DIFFERENT TIMES. IT'S EXTREMELY SCARY AND HAS ALMOST CAUSED AN ACCIDENT EACH TIME AS THERE IS NO WARNING WHEN THE SYSTEM FAILS. ONE MINUTE THE CAR IS FINE AND THE NEXT YOU CANNOT STOP. NO WAY TO KNOW IT'S ABOUT TO HAPPEN UNTIL YOU PRESS THE BREAK PEDAL. THE FIRST TIME WE HAD IT FIXED FROM THE MECHANIC HE SEEMED TO BELIEVE IT WAS A FLUKE THE BREAK BOOSTER PART WENT BAD SO WE FIXED IT. SECOND TIME WE RETURNED TO THE SAME MECHANIC AND HE SAID THE ENTIRE SYSTEM FAILED AND REPLACED ALL THE PARTS INCLUDING THE BOOSTER. EXCEPT THIS TIME HE WAS ABLE TO EXCHANGE THE BOOSTER UNDER A PART WARRANTY. NOW IN THE LAST FEW DAYS THE ENTIRE SYSTEM FAILED AGAIN WITH NO EXPLANATION. ALL THREE INSTANCES HAVE HAPPENED IN LESS THAN A YEAR. THERE IS OBVIOUSLY A DESIGN FLAW IN THIS CAR AND IT'S EXTREMELY DANGEROUS AND WE DO NOT KNOW WHAT TO DO. WE GOT LUCKY NOT HAVING AN ACCIDENT AS WELL AS SOME OF THE SECOND AND THIRD REPAIRS BEING UNDER A PARTS WARRANTY. THERE CURRENTLY IS NOT A RECALL WE CAN FIND FOR OUR MODEL BUT IF YOU LOOK UP OTHER MERCEDES MODELS THEY HAVE A BREAK SYSTEM FAILURE RECALL. THIS NEEDS ATTENTION!
CARS ECO BUTTON FUSES . ELECTRICAL FUSE . CAR STALLS DOESN'T DRIVE WELL SINCE I BOUGHT IT FROM MERCEDES DEALERSHIP
ON 12/26/19 CONTACTED BENZ DEALER IN WEST CALDWELL, NJ. EXPLAINED TO REP. THAT THERE WAS A RECALL ON MY VEHICLE FOR FAULTY AIRBAGS THAT WHEN THEY ARE DEPLOYED HAD METAL AND COULD CAUSE HARM OR DEATH TO PASSENGERS. THE REP INDICATED THAT THEY DO NOT KNOW WHEN MY AIRBAGS WOULD BE REPLACED. SHE PUT IN A CALL TO SERVICE DEPT. SO ME AND MY FAMILY, INCLUDING GRANDCHILDREN HAVE TO RIDE AROUND IN A VERY UNSAFE VEHICLE AND THE BENZ DEALER SEEM AS THOUGH THEY JUST DON'T CARE. THEY SHOULD BE MADE TO GIVE YOU ANOTHER SAFE SUV TO USE UNTIL THE ONE YOU HAVE IS FIXED. THIS IS A HORRIFIC SITUATION. I WANT TO STOP PAYMENT, DUE TO THE SITUATION.
RED LIGHT ON AT ALL TIMES ON THE DASHBOARD INDICATING FAULTY AIR BAG. *TR
WHILE DRIVING THE CAR SHUTS OFF WITHOUT WARNING. AFTER THE ENGINE SHUTS DOWN, IT WILL START AFTER WAITING FOR ABOUT 1 MINUTE.
Front panel deteriorate, delamination of surface over the entirety of the piece.
I JUST REPLACED THE VALVE BODY IN MY VEHICLE AND THE PROBLEM IS STILL THERE I WAS A MERCEDES-BENZ TECHNICIAN AND SOME FRIENDS ADVISE ME TO DO THIS BUT THEN I GOT THE CODE THAT SAID THAT THE Y3/14 WHICH IS LISTED IN THE 2016 MODELS. THIS WAS THE SAME PROBLEM I WAS HAVING AS DESCRIBED IN THE CAMPAIGN. I HAVE UPLOADED A PHOTO WHICH SHOWS THE SAME WHITE 3/14 FROM THE SCANNER. MILEAGE 49K EURO MOTORCAR WOULD NOT WARRANTY TRANS. PLEASE ADVISE [XXX] MERCEDES-BENZ USA, LLC 303 PERIMETER CENTER NORTH, SUITE 202 ATLANTA, GA, 30346 PHONE: (770) 705-0600 FAX: (770) 705-0117 MBUSA.COM TO: MERCEDES-BENZ DEALER PRINCIPALS, GENERAL MANAGERS, SALES MANAGERS, SERVICE MANAGERS, PARTS MANAGERS FROM: [XXX], DEPARTMENT MANAGER, VEHICLE COMPLIANCE AND ANALYSIS, ENGINEERING SERVICES RE: RECALL CAMPAIGN 2016060005 MODEL 117 (CLA), MODEL YEAR 2016 REPLACE DUAL CLUTCH DATE: JUNE 20, 2016 IMPORTANT RECALL LAUNCH INFORMATION THIS RECALL CAMPAIGN IS BEING LAUNCHED TODAY AND THE 1 AFFECTED VEHICLE IS FLAGGED IN VMI. GIVEN THIS NOTICE, IT IS A VIOLATION OF FEDERAL LAW FOR A DEALER TO SELL OR LEASE ANY OF THESE NEW MODEL YEAR 2016 GLE COUPE VEHICLES COVERED BY THIS NOTIFICATION IN DEALER INVENTORY UNTIL THE VEHICLE HAS BEEN REPAIRED. PARTS: PARTS ARE AVAILABLE. WHAT SHOULD CUSTOMERS DO: CUSTOMERS MAY CONTINUE TO DRIVE THEIR VEHICLES UNTIL THE RECALL IS COMPLETED. WHAT'S THE ISSUE: DAIMLER AG HAS DETERMINED THAT ON CERTAIN CLA-CLASS AMG VEHICLES (117 PLATFORM), A POTENTIALLY DEFECTIVE WELD BETWEEN THE CLUTCH DISK AND HUB MAY DEVELOP A CRACK. IF THE ENTIRE WELD CRACKS THROUGH NO TRACTION WOULD RESULT AT THIS CLUTCH. THE GEARBOX COULD THEN EITHER SHIFT INTO 'NEUTRAL' OR GO INTO A PARTIAL GEARBOX LIMP HOME MODE. IN THE EVENT OF A SHIFT INTO 'NEUTRAL' THERE WOULD BE NO TORQUE FROM THE POWERTRAIN AND THE VEHICLE WOULD COAST TO A STOP. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
THE COOLANT PUMP FAILS AFTER ABOUT ONLY 48000 MILES, WHICH CAUSES THE ENGINE OVERHEATED. I DID MY RESEARCH ONLINE AND FOUND THAT MANY OTHERS WHO OWN A MERCEDES CLA 250 HAD THE SAME COOLANT PUMP PROBLEM AT LOW MILEAGES (LESS THAN 50000 MILES). THUS, I DOUBT THAT THIS COOLANT PUMP FAILURE IS A DEFECT THAT NEEDS TO BE RECALLED FOR. MY CAR IS STILL WITH THE DEALERSHIP SO I DO NOT HAVE A REPORT/RECEIPT FROM THEM STATING THE PROBLEM YET.
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE CAR SLOWED DOWN AND THE STEERING BECAME STIFF. THE PRE SAFE LIGHT CAME ON THE SCREEN ALONG WITH "PARKING BRAKE" "TRACTION CONTROL" ALTHOUGH THE PARKING BRAKE WAS NOT APPLIED. I HAD TO HAVE MY CAR TOWED HOME BECAUSE IT WAS UNSAFE TO DRIVE.
TAKATA RECALL THE CAR WON'T START AND THIS MESSAGE APPEARS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350 N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE MERCEDES-BENZ OF CHANDLER LOCATED AT 7450 W. ORCHID LN, CHANDLER, AZ 85226, (480) 470-8687, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF MONTEREY (498 FREMONT ST, MONTEREY, CA 93940, 831-264-9888) AND THE DEALER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
SEE UPLOADED DOCUMENT PROTECTED AUTO ISSUES FOR FULL STORY. HENNESSY BUICK, MAZDA, GMC SOLD ME A CAR 8/18/2017 UNKNOWINGLY I DISCOVERED ON 2/5/2019 THAT IT HAD AN ILLEGAL CAN BLOCKER/SWITCH (MANIPULATES COMPUTER SYSTEMS IN CAR AND TAMPERS TRUE MILEAGE ON CAR) INSTALLED IN IGNITION SWITCH. AFTER OBTAINING EMISSIONS TEST 12/26/2018, SEVERAL CAR FAILURES BEGAN TO HAPPEN WHILE STATIONARY AT TESTING CENTER. WHILE IN MOTION THAT DAY, SEVERAL LIGHTS BEGAN TO STOP WORKING. IN JANUARY 2019, WHILE DRIVING THE POWER STEERING FAILED CAUSING ME TO BE UNSAFE AS I COULD NOT BRAKE, GAS OR TURN WHEEL. THE BLOCK AFFECTED ALL ITEMS ABOVE, EXCLUDING WHEELS & VISIBILITY,BUT DUE TO LIMITATIONS I WAS ONLY ABLE TO SELECT 3
AIR BAGS: FRONTAL- SOUNDS LIKE THE AIRBAG LOCK SPRING IS BROKEN FOR NO REASON. I CAN HEAR THE CLICK WHEN I TURN. THE DIGITAL DASH READS "FRONT LEFT MALFUNCTION" AND WON'Y GO AWAY NO MATTER WHAT I PUSH. IT ALSO HAS AN ELECTRICAL SYSTEM: STARTER ASSEMBLY ISSUE- THE ENGINE OR TRANSMISSION WON'T TURN OVER A LOT DUE TO IT. MY CAR ONLY HAD 40K MILES.
WHILE DRIVING AT NORMAL STREET SPEED "COLLISION PREVENTION ASSIST INOPERATIVE" DISPLAYED AND CAR WOULD NOT ACCELERATE. I WAS IN TRAFFIC, BUT WAS ABLE TO EXIT AND PULL OVER AND PARK, TURNED CAR OFF, & BACK ON. DISPLAY RESET AND CAR NORMAL. TOOK TO DEALERSHIP IMMEDIATELY-REPAIR WAS "NON CONNECTING PINS". TOO EARLY TO TELL IF THIS SOLVES. UPON INVESTIGATION, THIS IS A COMMON ISSUE WITH 2014 MB AND I WANT TO DOCUMENT THIS EXTREMELY DANGEROUS PERFORMANCE.
WHILE DRIVING ON THE HIGHWAY APPROXIMATELY 65 MPH IN 7TH GEAR IN THE AUTOMATIC 'DRIVE' TRANSMISSION MODE THE CAR SWITCHED ITSELF INTO NEUTRAL FOR A COUPLE OF SECONDS (LOSING ALL POWER/THROTTLE) UNTIL SWITCHING ITSELF DIRECTLY BACK INTO 7TH GEAR. THEN DID THE SAME THING AGAIN APPROXIMATELY 5 SECONDS LATER. EACH EPISODE OF HAVING NO ACCESS TO POWER IN NEUTRAL LASTED APPROXIMATELY 2 SECONDS.
INOPERATIVE PRE SAFE FUCNTIONS LIMITED. VEHICLE LOSES POWER AND BECOMES INOPERATIVE WITHOUT ANY ISSUE. THIS HAS HAPPENED MULTIPLE TIMES WHEN THE VEHICLE WAS IN MOTION. IT IS A POTENTIAL ACCIDENT RISK OF GETTING REAR ENDED. THE VEHICLE LOSES POWER AS SOON AS THE MESSAGE APPEARS AND DOES NOT GIVE ENOUGH TIME TO PULL OVER ESPECIALLY WHEN GOING ON HIGHWAY WITH LOTS OF CARS AND HARDLY ANY GAP TO PULL OVER SHOULDER. THIS HAS HAPPENED ON A CLEAR STRAIGHT ROAD AND ON HIGHWAYS AT 55-60 MILES AN HOUR. I AM SUBMITTING THE DATE OF LATEST OCCURRENCE OF THE INCIDENT IN THIS REPORT.
GOOD DAY, I AM ATTACHING PHOTOS OF A FAILED RIM FROM MY 2014 CLA 250. THE CAR HAS JUST OVER 54,000 MILES ON IT AND THE FAILURE-CRACK HAS PROPAGATED TO WHERE THE TIRE WILL NO LONGER HOLD AIR AND CAR IS NOT SAFE TO DRIVE. THIS IS THE 2ND FAILED RIM, THE FIRST CRACKED IN A SIMILAR FASHION AT JUST OVER 44,000 MILES AND WAS REPLACED BY MY LOCAL MERCEDES DEALER AT NOT CHARGE. THEY WILL NOT REPLACE THE 2ND FAILED RIM. WHILE WE LIVE IN THE MID-WESTERN USA (CHICAGO AREA) WHERE THE ROADS ARE ROUGH AND THERE ARE POTHOLES, THERE IS NO EVIDENCE OF DAMAGE OR DEFORMATION IN THE AREA WHERE THIS CRACK FORMED. IT'S UNACCEPTABLE THAT MERCEDES-BENZ WILL NOT STAND BEHIND THEIR PRODUCT. I HAVE BEEN DRIVING IN THE CHICAGO AREA FOR 40 YEARS AND HAVE NEVER, NEVER HAD A CRACK IN A RIM LIKE THIS. I BELIEVE THIS IS A DESIGN DEFECT THAT MERCEDES-BENZ NEEDS TO CORRECT AND REPLACE FAULTY RIMS ON OWNERS CARS. PLEASE FEEL FREE TO CONTACT ME FOR ANY ADDITIONAL DETAILS YOU NEED. I WILL BE SENDING THIS SAME MESSAGE TO THE NHTSA. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
DRIVING HOME FROM WORK YESTERDAY ON THE HIGHWAY AND THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED, CAUSING ME TO SWERVE AND ALMOST RUN OFF THE SIDE OF A CLIFF. UPON DOING RESEARCH I'VE LEARNED THAT THIS HAS BEEN AN ISSUE WITH MERCEDES AND THERE HAS ALREADY BEEN MANY CLASS ACTION LAWSUITS FILED.
DRIVING ON HIGHWAY IN LEFT LANE DOING AROUND 60MPH AND CAR GOES INTO LIMP MODE TAKING AWAY ALL THROTTLE CONTROL. I WAS FORCED TO COAST ACROSS LANES NARROWLY AVOIDING A COLLISION AND MANAGED TO PULL INTO A BUS STOP. I LEARNED THAT LIMP MODE IS TO PROTECT THE CAR FROM FURTHER DAMAGE BUT THE SAFETY OF THE DRIVER SHOULD COME FIRST. THERE SHOULD AT LEAST BE SOME KIND OF ADVANCED WARNING TO PULL VEHICLE OVER BEFORE IT SHUTS DOWN. THIS IS COMPLETELY UNACCEPTABLE AND ENDANGERS THE LIFE OF THE DRIVER AND OTHER DRIVERS ON THE ROAD.
THERE IS A DESIGN DEFECT IN THE REAR DIFFERENTIAL. MULTIPLE INDEPENDENT REPAIR SHOPS HAVE REPORTED THIS. MERCEDES BENZ HAS AN INTERNAL "SERVICE TECHNICAL BULLETINS" TO THEIR DEALERS ON THIS.ISSUES. THERE ARE NUMEROUS REPORTS ON THIS ON DIFFERENT FORUMS ON MERCEDES CARS.
OVER A YEAR I AM COMPLAINING THAT I AM GETTING UNUSUAL NOISE FROM MY CAR. MERCEDES BENZ SILVER SPRING TOLD ME THAT BECAUSE IT HAS LOW PROFILE TIRE AND RIMS GET BEND FROM INSIDE CAUSING THE NOISE. I TOOK THEIR WORD BUT ISSUE REMAIN THERE. I JUST TOOK THE CAR FOR OTHER ISSUE AND TOLD THE SERVICE MANAGER LOOK INTO THE ISSUE AND THEY CAME BACK WITH ISSUE 'SPLIT DIFFERENTIAL ISSUE' IN THE CAR WHICH WILL COST AROUND $4100.00. I DID INTERNET SEARCH AND FIND OUT THAT THERE ARE OTHER PEOPLE WHO CLA 250 IN 2014 GOT THE EXACT ISSUE. I OWN CARS FOR SO MANY YEARS BUT NEVER HEARD ANYBODY HAVE SIMILAR ISSUE. MERCEDES IS NOT DOING ANYTHING ABOUT IT. PLEASE HELP. THANK YOU.
I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNROOF SHATTERED COMPLETELY. SOME OF THE GLASS PIECE EVEN FELL AND CAUSED INJURY TO MY WIFE. THIS WAS DEFINITELY A MANUFACTURE DEFECT BECAUSE THERE WAS NO IMPACT FROM THE OUTSIDE AT THAT TIME AND YOU CAN ALSO CLEARLY TELL FROM THE PICTURE OF THE CRACK. IT IS NOT CAUSED BY ANY FALLEN FOREIGN OBJECT. I WAS NOT ABLE TO DRIVE THE CAR ANYMORE AT THE RISK OF MY FAMILY'S INJURY SO I CALLED THE MB ROADSIDE ASSISTANCE TO HAVE THE CAR TOLLED. THE SHATTERED SUNROOF NOT ONLY CAUSE DIVERSION OF THE DRIVER'S ATTENTION AND ALSO CAUSE BODY INJURY FROM THE FALLEN GLASS PIECES. MERCEDES IS NOT RESPONDING TO THE COMPLAIN. DEALER IS TAKING THE RESPONSIBILITY ON THIS ISSUE AND CHARGE ME $2,400 TO REPAIR THE SUNROOF. I DID A SEARCH ON INTERNET AND I NOTICED THAT SIMILAR CASES ARE WIDELY SEEN WORLDWIDE, SEE BELOW LINKS TO RECENT INCIDENTS IN CALIFORNIA AND UK. HTTPS://TWITTER.COM/RED_DEVIL718/STATUS/979365018843172865 HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2018/MERCEDES-BENZ-SUNROOF-SHATTERED.SHTML (CALIFORNIA CLASS ACTION LAWSUIT ON GLA) HTTPS://TWITTER.COM/SRINIVAS_KAMATH/STATUS/814467425190100992 ONE OF THE RECENT CASE EVEN CAUSED INJURY TO A DRIVER WHO IS A PILOT. HE BOUGHT THE CASE TO THE COURT IN CALIFORNIA. I REALLY THINK MERCEDES SHOULD BE RESPONSIBLE FOR THIS ISSUE AND EVALUATE THE RISK, CONSIDER A RECALL SINCE THIS IS NOT AN UNCOMMON CASE.
AFTER HAVING 40K SERVICE ABOUT 6 WEEKS AGO ON MY 2014 CLA250, 'SERVICE REQUIRED: DO NOT SHIFT GEARS, VISIT DEALER' LIGHT CAME ON FROM A PARKED POSITION. THANK GOODNESS I WAS PARKED! I'VE READ SEVERAL POSTS WHERE THIS HAPPENED WHILE DRIVING AT HIGH SPEEDS! THIS IS A VERY DANGEROUS OCCUPANCY... A CRITICAL FAILURE! ANYWAY, THE ERROR MESSAGE CAME ON WHEN I STARTED THE CAR AND THE CAR IMMEDIATELY SHUT DOWN. IT HAD TO BE TOWED ON A FLATBED AS THERE WAS NO WAY TO EVEN START THE CAR AND IS AT THE SHOP NOW. MY CAR HAS LESS THAN 42K MILES. THIS REALLY IS UNACCEPTABLE AND I AM SCARED TO DRIVE THE CAR NOW AFTER READING IT HAPPENS WHILE DRIVING TOO! I HAVEN'T READ ANYWHERE WHAT THE ACTUAL ISSUE IS, ONLY THAT AFTER SONE PEOPLE GET IT BACK AFTER A SOFTWARE UPDATE IT HAPPENS AGAIN. MB REALLY NEEDS TO FIND OUT WHAT IS CAUSING THIS CRITICAL ERROR AND FIX IT SINCE IT IS SO DANGEROUS!
EARLY AFTERNOON WHILE JUST DRIVING OFF AN EXIT IN TN. MY SUNROOF EXPLODED CAUSING SHARDS OF GLASS TO FLY INTO MY CAR. I HAD MINOR CUTS ON MY LOWER BACK AND ARM FROM THE GLASS COVERING ME WHILE DRIVING. I WAS ABLE TO SAFELY PULL OVER TO ASSESS WHAT HAPPEN BECAUSE MY INITIAL THOUGHT WAS THAT SOMEONE WAS SHOOTING AT ME. THE DEALERSHIP IS NOT CLAIMING ANY RESPONSIBILITY FOR THIS DEFECT . THERE WERE NO OTHER CARS AROUND SO THE DAMAGED COULD NOT HAVE BEEN CAUSED BY A ROCK OR FALLING OBJECT.
STILL WAITING FROM NOVEMBER 2017 TO NOW FEBRUARY 2018. NO REPLACEMENT NO NOTICE NO NOTHING. PLEASE HELP
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE SUN ROOF EXPLODED. THERE WERE NO SIGNS OF BREAKAGE FROM THE OUTSIDE AND NO WARNING PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727), BUT COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 81,000. *TT *TR
TAKATA RECALL
THE STABILITY LIGHT CAME ON, AND IT WAS DIFFICULT TO PULL AWAY. ONCE MOVING A BIT THE CAR THEN WENT.
WHEN L DRIVE, SUDENTLY THE PRE SAFE MALFUNCTION ESP COME UP IN MY DASH, AND L LOST MY ACCELERATION IMMEDIATLY L PULL MY CAR OVER THE SIDEWALK.UNTIL NOW L STILL GET THE SAME PROBLEM. I WENT TO 3 MECANIC SHOP, THEY CAN NOT DO NOTHING. ITS NOT SAFE TO DRIVE A CAR LIKE THAT.
YESTERDAY I WAS TRAVELLING BACK HOME FROM OFFICE IN THE EVENING ON HIGHWAY, AND SUDDENLY MY CLA250 STARTED SHOWING MESSAGE ON CONSOLE SAYING "PRE SAFE FEATURES LIMITED - SEE OPERATORS MANUAL' AND "VEHICLE INOPERATIVE - SEE OPERATORS MANUAL" AND LOST ITS THROTTLE, I WAS UNABLE TO ACCELERATE, FROM 50MPH I CAME DOWN TO 20MPH WITHIN SECONDS AND IT WAS VERY SCARY AS THERE WERE VEHICLES BEHIND ME THINKING WHAT I WAS UPTO. I IMMEDIATELY SWITCHED ON FLASHERS AND TRIED MY BEST TO PULL IT BACK TO SMALL SPACE BETWEEN DIVIDER AND EXIT, THERE WAS NO PROPER SHOULDER SPACE SO GOT SOME SCRATCHES ON MY CAR. I HAD PURCHASED THIS CAR FROM DEALER AS CERTIFIED PREOWNED VEHICLE JUST TWO MONTHS AGO, AND THIS WAS FIRST TIME I WAS IN SUCH PATHETIC SITUATION. I CALLED ROADSIDE ASSISTANT AND THEY WERE READY TO SEND TOWING TRUCK, MEANWHILE I TURNED OFF THE ENGINE AND RESTARTED IT AND ALL THE MESSAGES DISAPPEARED AND EVERYTHING LOOKED OKAY. I MADE A DECISION TO GO BACK HOME, AS IF MY CAR WERE TO BE TOWED LATE IN THE EVENING , I WOULDN'T GET CAR BACK THE SAME DAY,AND SERVICE CENTER IS LIKE 30 MILES AWAY AND THERE IS NOBODY TO DROP ME BACK HOME. SO I DECIDED TO TAKE IT HOME AND CANCEL TOWING TRUCK CALL. CAR MOVED FINE FROM THEN ON. TODAY I CAME TO OFFICE IN CAR FEARING WHEN IT WOULD STOP AGAIN. I CALLED THE DEALERSHIP AND WHAT THEY SAID WAS "OH DON'T WORRY, THAT MUST BE SOME SOFTWARE GLITCH ON PRE SAFE CONDITION, IF IT HAPPENS AGAIN BRING IT TO DEALERSHIP!!" . SO LITERALLY I NEED TO PUT MY LIFE AND OTHER DRIVERS LIFE AT RISK TO WAIT AND SEE IF IT HAPPENS AGAIN. I LIKE MY CAR, BUT DEFINITELY I DON'T WANT TO DIE IN IT, NEITHER I WANT TO HURT SOMEONE ELSE DUE TO THIS SO CALLED SOFTWARE GLITCH
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ CLA250. WHILE DRIVING APPROXIMATELY 68 MPH, THE PANORAMIC SUN ROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 06/08/17*LJ *CN
ON MAR 6 2017 MY AIRBAG LIGHT CAME ON, I CALLED FLETCHER JONES ON ELSTON IN CHICAGO, AND LET THEM NO MY LIGHT WAS ON, THEY TOLD ME IT WAS A CHARGE FOR THIS. I TOLD THEM ANYTIME THERES A PROBLEM WITH AIRBAG I SHOULDNT BE RESPONSIBLE FOR THAT, THEY ARGUED ME DOWN AND MADE ME PAY ALMOST 800.00 NOW I GET A LETTER SAYING ITS A RECALL ON THE AIRBAGS,I CALL AND TALK TO SANDY IN CUSTOMER SERVICE AND SHE TELLS ME IM EXACTLY RIGHT THEY SHOULDNT CHARGED ME. SHE TOLD ME WHEN I RECEIVE MY RECALL LETTER I SHOULD BE ABLE TO GET A REFUND. SO NOW I TALKED TO DAN HOFFMAN AND HE TELLS ME SHE SHOULDNT OF TOLD ME THAT BECAUSE THERE FIXING A DIFFERENT PART. BUT IT SHOULDNT MATTER ANYTIME YOUR AIRBAG IS NOT WORKING THATS ON THE MANUFACTURER NOT ME. SO THEY REFUSE TO GIVE ME MY MONEY BACK.
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ CLA250. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER ONE ATTEMPT HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
I WAS GETTING OFF WORK AND I WAS ABOUT TO GET OUT OF THE GARAGE AND I DROVE FOR ABOUT 100 YARDS AND I GET THE CHECK ENGINE LIGHT ON, POWER TERAIN LIGHT ON SAYING DISABLED AND ON THE DASHBOARD IT SAID INOPERATIVE SEE OPERATORS MANUAL AND ALSO PRE_SAFE FUNCTIONS LIMITED. IT WAS GOING BACK AND FORTH BETWEEN THESE TWO. WHEN I WAS DRIVING GOING ABOUT 5MPH, THE CAR WOULD SPEED UP BY ITSELF WITHOUT ME TOUCHING THE GAS PEDAL, THEN IT WOULD SLOW DOWN AND SPEED UP AGAIN. IT WAS LIKE I WAS LEARNING TO DRIVING STICK SHIFT, STOP AND GO, EXCEPT THE CAR WAS DOING IT BY ITSELF. THEN I PARKED THE CAR, AND THE ARROW IN TACHOMETER WAS GOING UP AND DOWN. IT WOULD GO TO 1.5 AND THEN DROP TO .5 EVERY SECOND OR SO. THEN I STEPPED ON THE GAS AND FLOORED IT WHILE I HAD IT ON PARK AND IT DID NOTHING. I SHUT IT OFF AND STARTED IT AGAIN TO SEE MAYBE IT WOULD GET FIXED BUT IT DIDN'T. I LEFT THE CAR THERE OVERNIGHT AND THE NEXT MORNING WHEN THE TOW TRUCK CAME I STARTED IT, AND ONLY THE CHECK ENGINE LIGHT REMAINED ON, EVERYTHING ELSE WAS GONE. I DROVE IT FOR ABOUT 500 YARD TO GET IT OUT OF THE GARAGE TO MAKE IT EASIER TO TOW. I HAVE HEARD MANY OTHER PEOPLE HAD SOME ISSUES WITH 2014 CLA 250
PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOING.THIS HAD HAPPENED ABOUT 10 TIME, AND I BOUGHT THE VEHICLE NEW. MERCEDES AWARE, YET THEY WOULD NOT DO ANYTHING BECAUSE THEY SAID IF THE ENGINE LIGHT IS NOT ON WE CANT DIAGNOSE IT. *TR
MY TIRES HAD LESS THAN 15K MILES AND THE TIRE HAS A BULGE ON THE SIDEWALL. I MENTIONED TO THE DEALER AND THEY SAID THAT IS NORMAL FOR THESE TIRES. IT NOW HAS 35K MILES ON THE TIRE AND IT WILL NOT PASS VIRGINIA STATE INSPECTION. I NOW HAVE TO BUY 2 TO 4 NEW TIRES DUE TO THIS DEFECT POOR WORKMANSHIP. THE DEALERSHIP SAID THAT THIS IS NOT COVERED UNDER ROAD HAZARD AND EVERYONE IS TELLING ME IT HAPPENED GOING OVER A POTHOLE. THE TIRE IS NOW DANGEROUS TO DRIVE ON AND CAN HAVE A BLOW OUT AT ANYTIME. THIS IS AN UNSAFE CONDITION IN THAT THE TIRES ARE NEW AND SHOULD HAVE BULGED OUT LIKE THIS RENDERING THEM UNUSABLE. PZERO 225/40R 18 92H
WITH DISTRONIC CRUISE CONTROL ON AT HIGHWAY SPEEDS WHEN PASSING A LARGE TRUCK THE DISTRONIC CRUISE CONTROL TAKES OVER AND APPLIES BRAKES HARD ALMOST CAUSING AND ACCIDENT. WE HAVE HAD IT IN A NUMEROUS OF TIME BUT HAS NOT BEEN FIXED. THE CAR IS NOT SAFE THIS HAS HAPPEN A NUMBER OF TIMES. WE HAVE FILED A COMPLAINT WITH MERCEDES BUT HAS DENIED TO A BUY BACK. WANT IT ON RECORD THAT THE SYSTEM IS FAULTY AND IS NOT SAFE. I HAVE ATTACHED PICTURES OF THE WARNING THAT SHOWS ON THE DASH.
WATER PUMP FAILED, 21,000 MILES
ON SEVERAL OCCASIONS,IN THE RAIN UNDER ACCELERATION;THE CAR GOES INTO LIMP MODE-CHECK ENGINE LIGHT COMES ON AND YOU HAVE NO POWER TO GET OUT OF TRAFFICS WAY. ALL BUT ONE CASE,THE CAR RETURNED TO NORMAL AFTER A SHUT DOWN AND RESTART. IN ONE INSTANCE,THE CHECK ENGINE STAYED ON. WHEN A DEALER INSPECTED THE CAR THEY FOUND NO CAUSE -(CODE SAID ENGINE MISFIRE )-THE LIGHT WAS RESET-SINCE THAT DEC.2016 DEALER VISIT THE PROBLEM HAS HAPPENED TWICE LEAVING THE CAR TO LOSE POWER WHILE IN HIGHWAY TRAFFIC. A RECENT DEALER VISIT (NO ENGINE LIGHT ON ) RESULTED IN THEIR FINDING NO ISSUE. THIS IS VERY DANGEROUS,AND NOT WITHOUT MANY OTHER SIMILAR COMPLAINT. LIVES ARE IN THE BALANCE HERE-WE NEED GOVERNMENT OVERSITE-PLEASE!