2016 Mercedes-Benz CLA-Class Body & Structure Problems

Hi there - I know my vin number doesn't recall the front stationary roof panel replacement but this came to my attention as I saw that the panel has faded the top coating and the edges have some very thin cracks I will say. I was not aware of such a thing but googling the issue I found out that NHTSA did start a campaign for this particular safety issue last year. Campaign No. 2024010012, March 2024. My Mercedes falls completely on the requirements for repairing/replacing this front panel as the model, year, and type of material of this panel but yet no recall with my vin number. Just wondering if this is a mistake or something else that I don't know. For now I haven't driven the car for the safety concerns until I have any explanations. Your response in this matter will be very appreciated ! Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.

The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.

We received a recall notice advising that the stationary roof panel located between the windshield and sunroof was not bonded correctly and could full detach from the vehicle. while driving on the freeway I heard a wind noise coming from the roof and then without warning the roof panel flew off the vehicle onto the freeway lanes. The piece was not recovered due to the danger of stopping on freeway. This posed an immediate safety threat to us and other drivers. When I contacted Mercedes (both local dealer and MBUSA) I was told they would not honor the recall since it is still in pending not open. Nowhere is a time frame listed on recall and I did confirm with local MB they have the parts needed to replace this piece. MB only option was we have to pay for the repair (apprx $1500-1900) and "possibly" receive a reimbursement. The letter specifically states free of charge to complete this recall. I was given a possible time the recall goes to open in Aug or Oct, but no guaranty. As of now my vehicle has an open roof section.

The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.