2011 Mercedes-Benz E-Class Tires & Wheels Problems

the vendor is supplying tires that guaranteed fit for vehicles that are lower than the load specified for the vehicle.

I OWN THE CAR FOR ABOUT THREE YEARS. SO FAR I HAD TO REPLACE 7 TIRES, MERCEDES IS SAYING THAT THE PROBLEM ARE THE ROADS IN MICHIGAN. THESE TIRES ARE LOW PROFILE TIRES, I DO NOT FILL SAFE TO DRIVE THE CAR. MY UNDERSTANDING IS THAT MANY OWNERS HAVE THE SAME PROBLEM. I GUESS I WAS LUCKY TO BUY TIRE AND WHEEE INSURANCE. I AM 66 YEARS OLD AND HAD MANY CARS BUT I HAVE NOT HAVE THESE KINDE OF TIRE PROBLEMS.

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT A CRACK FLANGE IN THE WHEEL CAUSED THE FAILURE. AS A RESULT, THE WHEEL WAS REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER, WHO INSPECTED THE WHEELS AND DISCOVERED THAT THE FRONT PASSENGER SIDE AND THE REAR DRIVER SIDE WHEELS WERE ALSO CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE REPLACEMENT WHEEL CRACKED, CAUSING THE TIRE TO BLOW OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 2/25/15*CN THE CONSUMER STATED HE EXPERIENCED FOUR TIRE AND RIM FAILURES. UPDATED 03/02/15

TIRE TREAD IS SEPARATING FROM TIRE ON BACK OF TIRE. ALL FOUR TIRES ON VEHICLE DISPLAY TREAD SEPARATION APPROXIMATELY HALF CIRCUMFERENCE OF TIRE IS AFFECTED. *TR

ALL FOUR TIRES ON 2011 MERCEDES E550 HAVE TREAD SEPARATION. TREAD SEPARATION IS OCCURRING ON THE BACK SIDE OF THE TIRE AND IS UNKNOWN UNTIL THE TIRE BEGINS TO LOSE TIRE PRESSURE. TIRES ARE ORIGINAL EQUIPMENT MICHELIN RADIAL X TIRES. FAILURE BETWEEN 38,000-40,000 MILES. *TR

SUBJECT: FORWARDED FROM FMCSA REGARDING CONSUMERS COMPLAINT ABOUT MERCEDES BENZ TIRES. *SMD 2011 MERCEDES BENZ E350. THE CONSUMER STATED HE PURCHASED THE SPORT PACKAGE VEHICLE, TWO YEARS AGO. HE HAD CHROME PUT ON THE WHEELS; THE ALLOY WHEELS WERE ORIGINAL. JUST CHROMED ON THE EXTERIOR. WHEN THE WEATHER CHANGED, THE TIRES DEFLATED AND THE VEHICLE WAS TAKEN TO THE DEALER, TO HAVE THE TIRES FILLED WITH NITROGEN. SEVERAL MONTHS LATER, THE CONSUMER RAN OVER A POT HOLE AND TWO WHEELS AND TWO TIRES HAD TO BE REPLACED. IN JUNE 2012, HIS WIFE RAN OVER A POT HOLE AND THE WHEEL HAD TO BE REPLACED AND THE TIRE RE-MOUNTED, WHILE DRIVING HOME, THE RE-MOUNTED TIRE WENT FLAT, AND THE SPARE TIRE HAD TO BE PLACED ON THE VEHICLE. WHEN THE CONSUMER'S WIFE WENT TO THE DEALER, THEY INFORMED HER SHE WOULD HAVE TO PURCHASE A NEW TIRE. ON OCTOBER 19, 2012, THE CONSUMER'S WIFE WENT OVER A SPEED BUMP AND THE WHEELS AND TIRES WERE CRUSHED. THE VEHICLE WAS TOWED TO THE DEALER. THE CONSUMER'S WIFE DID A SEARCH ON PROBLEMS WITH WHEELS AND TIRES AND FOUND MULTIPLE STORIES FROM OTHER MERCEDES BENZ OWNERS. THE DEALERSHIP REPLACED ALL THE LOW PROFILE TIRES AS WELL AS THE WHEELS, WHICH WERE MORE SUBSTANTIAL. *JB

THIS VEHICLE FROM MERCEDES-BENZ, IN PARTICULAR 2011 E350 4MATIC WITH 18IN WHEELS DOES NOT MEET CERTAIN STANDARDS OF QUALITY AND DURABILITY AND POSES A SERIOUS SAFETY CONCERN. MY VEHICLE HAS ALL 4 WHEELS DENTED AND CRACKED FROM ROADS WITH NORMAL TO MINOR ROAD SURFACE ABNORMALITIES. THE WHEELS ON THIS CAR IS NOT SAFE AND DOES NOT MEET THE QUALITY STANDARDS EXPECTED, THEY CANNOT SUPPORT THE WEIGHT OF THE CAR UNDER NORMAL DRIVING CONDITIONS. THESE WHEELS EASILY DENT AND CRACK AND CAN LEAD TO A DRIVER LOSING CONTROL OF THERE VEHICLE. I HAVE SO FAR EXPERIENCED 3 FLATS OVER THE COURSE OF 1.5 YEARS THAT COULD HAVE RESULTED IN AN ACCIDENT. THE DEALER REPAIRED DENTED WHEELS AND SOON AFTER, THE WHEELS WERE DAMAGED AGAIN. THE STEERING CONTINUES TO VIBRATE AT HIGHWAY SPEEDS AND PULLS SLIGHTLY TO ONE SIDE BECAUSE OF THE SEVERITY OF THE DAMAGED WHEELS. THERE ARE MANY OTHERS CUSTOMER WITH THIS VEHICLE THAT HAVE SIMILAR COMPLAINTS ABOUT THE WHEEL QUALITY AND EVEN THE DEALER IS AWARE THAT THIS IS AN ISSUE BUT STATES ITS A MANUFACTURER DEFECT AND NOTHING THEY CAN DO. AS OF NOW I HAVE BEEN TO THE DEALER 3 TIMES TO INSPECT THE WHEELS AND REPAIR THE DAMAGES WHICH THEY ARE NOT COVERING. I DRIVE ANOTHER VEHICLE, 2011 INFINITI M, WHICH HAS LARGER 20IN WHEELS AND IT'S BEEN DRIVEN THROUGH THE SAME ROADS WITH NOT ONE ISSUE AT ALL WITH THE WHEELS. AFTER DRIVEN THE CAR FOR ABOUT 2 YEARS, THE INFINITI STILL DRIVES WITH NO VIBRATIONS AND WHEELS THAT ARE IN EXCELLENT CONDITION. IF THE WHEELS FROM MERCEDES-BENZ CANNOT HANDLE THE WEIGHT AND OEM TIRE THAT COMES FROM THE FACTORY, THEN THERE IS A PROBLEM WITH THE QUALITY AND RELIABILITY OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT STATED THAT THE FRONT PASSENGER DRIVER'S SIDE RIM BECAME BENT, CREATING A SHARP EDGE WHICH SLICED INTO THE TIRES. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500 AND THE CURRENT MILEAGE WAS 10,100.

5 MONTHS INTO MY 2011 MB E350 BLUETECH LEASE THE FRONT LEFT TIRE BLOWS ON A HIGHWAY. THE TIRES ARE RUNFLAT BRIDGESTONE TURANZA EL400-02 MOEXTENDED 245/45R17 95H. STOPPED THE CAR AND SAW THE RIM MADE A CUT IN A SIDEWALL. NOT REPAIRABLE, HAD IT REPLACED. 45 DAYS LATER ANOTHER FRONT TIRE IS AGAIN BLOWN ON A HIGHWAY THE SAME WAY. PUT ON A SPARE AND ORDERED REPLACEMENT. 2 DAYS LATER - THIRD TIRE BLOWS THE SAME EXACT WAY. ALL INCIDENTS ARE ON THE ROADS I TRAVEL FOR 10 YEARS AND NEVER HAD ANY ISSUES WITH MY PREVIOUS CARS. COMPLAINED TO LOCAL DEALER AND WAS TOLD IT WAS CAUSED BY MY "WAY OF DRIVING". RIDICULOUS! TIRE REPAIRMAN TOLD ME THESE RUN-FLATS ARE NOT FLEXIBLE AND HAVE A VERY THIN SIDEWALL SO IT GETS PUNCTURED BY THE RIM. SINCE MERCEDES DID NOT WANT TO REPLACE THE TIRES FOR FREE, HOW DO I GET COMPENSATED FOR WHAT I PAID REPLACING THEIR TIRES? *TR