2017 Mercedes-Benz E-Class Body & Structure Problems

The contact owns a 2017 Mercedes-Benz E400 Coupe. The contact stated that the silver metal coating on the seat release lever was rough and jagged on both driver and passenger sides of the two door vehicle. The contact's son had grabbed the front seat release lever to access the rear passenger’s side seat and cut his hand. The cut was approximately 2-3 inches long. No medical attention was needed. The vehicle was taken to the dealer, and the contact was informed that the failure was common with the vehicle and that the coating was known to peel due to heat. The contact was concerned that the failure occurred as his vehicle was stored in the garage and sustained less heat exposure due to its maintenance/care. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 42,000.

The sunroof is leaking when it rains on the front upper left side by the driver. My safety is act risk because of the water coming in the car distracting me from driving and not sure if the water is damaging the electrical system in my car.

The door will not stay open on hills and makes a loud clicking noise

THIS SUNDAY, MY BROTHER IN LAW WAS DRIVING THE CAR AND I WAS SITTING I. PASSENGER SEAT AND MY 5 YEAR OLD NIECE IN THE BACKSEAT. SUDDENLY, THERE WAS A LOUD POP SOUND AND AFTER FEW SECONDS THE GLASS STARTED FALLING IN THE CAR FROM ABOVE, WE FOUND OUT THAT THE SUNROOF GLASS SHATTERED FOR NO REASON, NOTHING HIT THE CAR, NO POTHOLES, NOTHING AT ALL. MY BRO IN LAW DID GET HURT ON ON ARM AS A SMALL PIECE OF GLASS HIT HIM. IMMEDIATELY I CALLED MERCEDES BENZ ROADSIDE ASSISTANCE AND TOLD THEM TO PICK MY CAR FROM MY BRO IN LAWS HOUSE ONCE WE REACHED. NEXT DAY NO RESPONSE FROM MERCEDES BENZ AND AFTER 3 DAYS (TODAY IS WEDNESDAY) THE DEALERSHIP 'TEXTS' (STILL NO CALLS) SAYING THAT I WILL HAVE TO PAY $2126, THE THING IS I DON'T MIND PAYING SINCE I HAVE INSURANCE BUT WHAT ABOUT THE SAFETY FEATURES, WHEN I TOLD THAT SERVICE GUY ABOUT IT, HE SAID THEY CAN'T DO ANYTHING ABOUT IT. I EVEN TOLD ME ABOUT COMPLAINING IT TO YOU GUYS BUT STILL NOTHING. IT'S MERCEDES BENZ OF FOOTHILL BLVD, IRVINE, CA. APART FROM THAT, I LOOKED UP ONLINE AND I SAW FEW PEOPLE WHO HAVE SAME ISSUES AS ME (SUNROOF SHATTERING/BREAKING MERCEDES BENZ).

ROOF SPOILER DETACHED AFTER BEING REPLACED NUMEROUS TIMES AND SAID TO BE FIXED BY MERCEDES BENZ DEALERSHIP. BRAKES VIBRATED FOR THE LIFE OF THE CAR WHEN NEW, REPORTED ISSUE 3 TIMES UNTIL FULLY WRAPPED ON FOURTH TIME VISITING SERVICE CENTER. DEALERSHIP DENIES FIX EVEN THOUGH PREVIOUSLY REPORTED. DEALERSHIP DOES NOT TAKE RESPONSIBILITY FOR MISDIAGNOSES AND MANUFACTURE DEFECT. VERY DANGEROUS TO HAVE FAILING BRAKES.

FRONT DRIVERS AND PASSENGER DOORS DO NOT STAY OPEN, NO TENSION AND DOOR CLOSES BACK ON YOU AFTER OPENING. WILL NOT STAY OPEN ON ZERO GRADIENT OR WHILE UPHILL. MERCEDES BENZ DEALERSHIP ATTEMPTED TO FIX AND CHANGE HINGES NUMEROUS TIMES. NOT HAS BEEN FIXED. DOOR HING HAS ZERO TENSION AND WILL NOT KEEP FRONT DOORS OPEN. VERY DANGEROUS IF CHILD IS IN BETWEEN DOORS AND DOOR CLOSES ON YOU. HAS INJURED AND BRUISED LEGS NUMEROUS TIME FOR NUMEROUS DRIVERS AND PASSENGERS.

THE DRIVERS EXTERIOR LEFT SIDE REARVIEW MIRROR IS OVERLY TOO LARGE AND IS MOUNTED APPROXIMATELY 2" TO 2.5" TOO HIGH . COMBINED WITH THE CO-LOCATED BODY ROOF SUPPORT BEAM BEING VERY LARGE THE DRIVER IS THEREFORE GREATLY IMPACTED BY THE COMBINED REDUCTION IN VISABILITY IN THAT ARC OF VISION WHILE TURNING LEFT. I'VE LEASED IN SUCCESSION 11 M/B SEDANS AND HAVE NEVER BEEN FACED WITH THIS PROBLEM. I'M 5'8", ATHLETIC, WELL AWARE OF ERGONOMICS, I'M A PE - SAFETY ENGINEER AND REALLY ANNOYED AND CONCERNED WITH THIS BIG BLIND SPOT AREA. I'VE FOUND THAT FOR THE FIRST TIME IN MY DRIVING LIFE I'VE HAD TO BE VERY CAREFUL WHEN TURNING LEFT PARTICULARLY IN VERY CONGESTED TRAFFIC SITUATIONS DUE TO THE LARGE REDUCTION IN VISIBILITY IN THAT AREA. PROBLEM STARTS IMMEDIATELY FROM A PARKED OR STOPPED SITUATION, LIKE AT A TRAFFIC LIGHT TO THEN INITIALLY START MOVING PARTICULARLY WHEN IMPLEMENTING A LEFT HAND TURN. VEHICLE LEASED ON 07/31/2017. PROBLEM HAS BEEN CONSTANT SINCE THEN.

RECALL 17V246 WAS PERFORMED AT AUTHORIZED MERCEDES BENZ DEALERSHIP, COUPLE WEEKS AFTER THE SPOILER FLEW OFF WHILE DRIVING ON THE HIGHWAY WITHOUT WARNING, ALMOST STRIKING THE FOLLOWING CAR BEHIND ME AND GOING INTO ITS WINDSHIELD CAUSING POTENTIAL CRASH.