2016 Mercedes-Benz GLC-Class Air Bags & Restraints Problems

The vehicle engine amber light on, everything else looks like normally. Bring the vehicle to Mercedes dealership to diagnose and fix. After dealership fix, we find out this vehicle maximum speed is 61 during driving on the freeway and it cannot speed over 61. Also, the engine amber light is on again and seatbelt is not working well. We have safety concerns when driving this vehicle on the freeway. Thanks.

VEHICLE WAS GOING ON THE LEFT MOST LANE OF THE I580 EASTBOUND AT ADAPTIVE CRUISE AT 65MPH. BOTH STEERING AND SPEED WAS UNDER CONTROL BY THE THE ADAPTIV E CRUISE FEATURE. I WAS HAVING MY HAND ON THE STEERING AND FOOT ON THE BRAKE. ALL OF SUDDEN CAR TOOK LEFT TURN ON ITS OWN AND CRASHED INTO SIDE CONCRETE RAIL FOLLOWED BY A QUICK TURN AND CAME BACK TO THE HALT IN THE MIDDLE OF THE 2ND HIGHWAY LANE. THINGS HAPPENED SO QUICKLY THAT I COULD NOT EVEN REALIZE WHAT HAPPENED TO THE ADAPTIVE CRUISE WHICH LEAD TO THIS SUDDEN TURN. I WOULD LIKE YOU OR NHTSA TO INVESTIGATE THE MATTER. I AM 7 MONTH PREGNENT AND IN SIGNIFICANT PAIN CAUSED BY THIS ACCIDENT. I AM NOT ABLE TO TAKE ANY HARD DRUGS BECAUSE OF MY PREGNANCY. IT HAS BEEN A BIG TRAUMA FOR ME AT THIS POINT OF MY PREGNANCY. IT WILL BE GOING TO BE VERY TOUGH FOR ME FROM NOW TO TRUST ON THE FEATURES ADVERTISED AND SOLD TO US BY MERCEDES. WE HAVE BEEN IN TOUCH WITH MERCEDES FOR OVER A MONTH. BUT THEY ARE NOT SHOWING ANY PROACTIVENESS TO LOOK INTO THE MATTER. THEY ARE INTENTIONALLY DELAYING THE PROCESS HOPING WE WILL GIVE UP SOONER THAN LATER. I WOULD REQUEST NHTSA TO INTERVENE AND TAKE SEVERE STEPS TOWARDS MERCEDES. MRS MARY ELIZABETH FROM MERCEDES HAS BEEN CONFUSING ABOUT THE PROCESS AND HAS NO CLUE ABOUT WHAT IS NEXT. SHE IS NOT WILLING TO PROVIDE ANY INFORMATION AND AFTER WASTING 20 DAYS SHE IS BLAMING INSURANCE COMPANY DID NOT PROVIDE PERMISSION. THEY NEVER BOTHER TO CALL ME AND UPDATE ME ABOUT PROCESS AND JUST FORMALLY SEND AN EMAIL WITH HALF BAKED INFORMATION.

I PURCHASED THIS MERCEDES NEW IN 2016, THE BRAKES HAVE SQUEALED EVER SINCE WHEN COLD 32 DEGREES OR LESS.. ONCE IN AWHILE WHEN WARM. 2 WE SMELLED GASOLINE, WE TOOK IT TO A REPAIR SHOP, THEY FOUND TWO FUEL HOSES SPRAYED GAS IN A MIST ESPECIALLY WHEN COLD.. 3 THERE ARE 3 RECALLS OPEN ON THIS MERCEDES, I TOOK IT IN WHEN THE AIR BAG RECALL ARRIVED AT OUR HOUSE, I WAS TOLD WE DON'T HAVE PARTS. OUR CAR IS OUT OF WARRANTY, IT HAS 56000 MILES. I TAKE IT TO A REPAIR SHOP RUN BY CERTIFIED MERCEDES TECHNICIANS. THANK GOD WE DIDN'T HAVE A FIRE WITH THE GAS LEAK. I DID SMELL THE GAS WHEN MOVING THRU THE VENTILATION SYSTEM AND WHEN SITTING AND THE SMELL WAS ALL AROUND THE CAR.

WITH THE INTRODUCTION OF SELF DRIVING FEATURES NEW PASSERNGER SAFTEY REGULATIONS ARE NEEDED. MY CAR , AN ADDED FEATURE, IS DISTRONIC SAFETY SYSTEM, SELF DRIVE MODE. WHEN THE CAR IS AT ACOMPLETE STOP IT WILL SENSE IF SOME IS ABOUT TO REAR END YOU. THE CAR COMPLETELY LOCKS DOWN. WITH IMPACT THE PASSENGERS IN THE VECHILE TAKE A FULL BODY IMPACT. THE CURRENT SEATBELTS DO PROTECT THE LEFT SIDE OF THE BODY BUT THE RIGHT SIDE GETS SEVER DAMAGE. HARNESS SEAT BELTS SUCH AS RACE CAR DRIVERS US OR CHILDREN CAR SEAT WOULD MINIMIZE RIGHT BODY INJURES. THIS FEATURE EQUATES THE IMPACT TO HITTING A BRICK WALL. MY ACCIDENT WAS ON A BUSY HIGHWAY.

TL* THE CONTACT OWNED A 2016 MERCEDES-BENZ GLC300. WHILE DRIVING WEST BOUND ON A FOUR LANE ROAD AT 35 MPH, A PICK UP TRUCK ON THE NORTH SIDE TURNED. ANOTHER TRUCK WAS BLOCKING THE DRIVER'S VISIBILITY WHEN THE PICK UP TRUCK TURNED ACROSS THE FOUR LANE HIGHWAY. AS A RESULT, THE CONTACT'S VEHICLE T-BONED THE PICK UP TRUCK. NONE OF THE AIR BAGS DEPLOYED. THE COMMAND SYSTEM THAT NOTIFIES WHEN A CRASH OCCURRED FAILED TO FUNCTION. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MINOR BRUISING, A SORE NECK AND SHOULDERS, AND BACK AND LEG PAINS FROM APPLYING FORCE TO THE BRAKE PEDAL. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE HAD NOT BEEN DIAGNOSED YET BY THE INSURANCE COMPANY AND THE DEALER (MERCEDES-BENZ OF SIOUX FALLS, 4410 W 12TH ST SUITE 2, SIOUX FALLS, SD 57107, (605) 336-5060). THE MANUFACTURER WAS NOTIFIED ON THE DAY OF THE CRASH AND INDICATED THAT THEY WOULD FOLLOW UP TO INVESTIGATE THE AIR BAG FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 18V177 RECALL DATE: MARCH 15, 2018 MANUFACTURER RECALL NUMBER: 2018030012 THEY NEVER HAVE THE PARTS TO DO THE RECALL AT THE LOCAL DEALER

DEER RAN INTO PATH SMASHING AT 70 MPH IMPACT AND DAMAGED TO FRONT OF VEHICLE DISABLING THE VEHICLE. MESSAGE ON THE DASHBOARD "SRS MALFUNCTION" REQUIRES SERVICE. THE VEHICLE IS STILL IN COLLISION SHOP AFTER 4 WEEKS AT CHAPMAN COLLISION CENTER, TUCSON, ARIZONA. MB DEALERSHIP WAS NOTIFIED IN TUCSON, AZ AND WAS NOT CONCERNED ABOUT THE DRIVER AIRBAG NOT DEPLOYED IN THE ACCIDENT.

ON FOUR (4) SEPARATE OCCASIONS DURING 21 MONTHS OF OWNERSHIP, UNDER NORMAL USAGE THE REAR SEATBELT BUCKLE RETRACTED BEHIND THE SEAT AND INTO THE RETRACTOR MECHANISM, RENDERING THE SEATING POSITION UNSECURED. SEAT BELT COULD NO LONGER BE USED AT THIS POSITION AND COULD NOT BE RETRIEVED.

TAKATA RECALL MY WIFE IS AFRAID TO DRIVE THE CAR AFTER HEARING ABOUT THE RECALL. LOCAL MERCEDES DEALER IS NOT ABLE TO DO ANYTHING AT THIS TIME. WE ARE FRUSTRATED BECAUSE WE CHOSE TO PURCHASE THIS CAR MAINLY BECAUSE OF ITS SAFETY RECORD. WE WANT A NEW CAR OR HAVE THIS ISSUE FIXED RIGHT AWAY!!! WE DON'T WANT TO DRIVE THE CAR KNOWING THE AIRBAG COULD DEPLOY AT ANYTIME AND CAUSE SERIOUS INJURY OR DEATH

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN (5400 VAN NUYS BLVD, VAN NUYS, CA 91401; 818-461-3910) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ORANGE PARK, 7018 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 777-5900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MERCEDES-BENZ OF NORTH PALM BEACH DEALER (561-848-2900, 9275 FL A1AALT, NORTH PALM BEACH, FL 33403) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO CALLED THE MERCEDES-BENZ OF PALM BEACH DEALER (561-689-66363, 4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33400) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE RECALL NOTIFICATION IS DATED OCTOBER 6, 2017 AND ON THIS DATE, 1/19/18 THERE IS STILL NO INFORMATION WHEN THE REPAIRS WILL BE DONE. THIS PRESENTS A HARDSHIP WHEN TRYING TO TRADE-IN OR SELL AN AFFECTED VEHICLE SINCE SOME DEALERSHIPS WILL EITHER NOT ACCEPT IT OR OFFER MUCH LESS MONEY IN RELATIONSHIP TO THE ACTUAL VALUE. MERCEDES-BENZ SHOULD BE HELD ACCOUNTABLE TO RESOLVE ISSUES IN A MORE TIMELY BASIS. IT IS NOW OVER 90 DAYS AND THERE SHOULD BE FINES OR OTHER CONSEQUENCES TO MOTIVATE AN EXPEDITED SOLUTION. I'VE CALLED THE DEALERSHIP SEVERAL TIMES AND THEY HAVE NO IDEA AND TOLD ME I WOULD PROBABLY KNOW BEFORE THEM. UNACCEPTABLE.

THE SEATBELT LATCH FOR THE REAR SEATS RETRACT INTO THE BODY OF THE CAR AND THEN CAN'T BE USED. THIS HAPPENED TWICE NOW AND EACH TIME A REAR SEAT OCCUPANT HAD TO RIDE WITHOUT A SEATBELT . THE LATCH LATER HAD TO BE RETRIEVED WITH A HOOKED WIRE AND NEEDLE NOSE PLIERS. OTHER VEHICLES HAVE A BUTTON IN THE BELT TO PREVENT IT FROM RETRACTING OR THE OPENING IN THE CAR BODY IS TOO SMALL TO ALLOW THE LATCH FROM RETRACTING IN.