2020 Mercedes-Benz GLC-Class Electrical System Problems

Center COMAND screen malfunctions. No rear camera view when reversing when screen does not work. Dealer attempted a repair but issue remains. Parts ordered for replacement.

The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that while operating the vehicle, the 12-Volt battery warning light remained illuminated. The contact stated that while driving at various speeds, the vehicle shut off. The failure also occurred while driving on a busy freeway. The vehicle was towed to the local dealer who diagnosed that the STOP/START button was faulty and needed to be replaced. The STOP/START button was replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.

The contact owns a 2020 Mercedes-Benz AMG GLC43. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while reversing, the rearview camera failed to operate as needed. There was no warning light illuminated. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 30,000. Parts distribution disconnect.

This is in reference to a 2020 Mercedes GLC350e Plug-In Hybrid. Sole owner purchased January 2020 with under 4 Thousand miles on the odometer, 3 years extended warranty. Took car only to MB Henderson dealership for service/maintenance performance on the vehicle and nowhere else. Dealership has records. The GLC350e received no recall of any kind. On November 11, 2021, the car coolant alert displayed and instructed to shut engine down, key off of ignition and stop everything -- car was not safe to drive. In contacting MB Henderson, NV dealership, they concurred with the display and asked that the vehicle be towed to their facility for further inspection -- No MB Dealership had the capacity to tow the vehicle to their service facilities. So I called using my own AAA Towing and the dealership received the 2020 GLC350e at their facility. They had it overnight and the next day. After checking everything found they can't reproduce the Coolant warning alert display and said the car was safe to drive. Fast forward to March 8th, 2020 this display resurfaced while driving on Interstate 15 southbound to Los Angeles. Called dealership, and their recommendation was again repeated -- Shut off engine, tow it to the nearest dealership. The locatioin was between Bakers and Barstow, and the nearest MB dealership was in Riverside, CA. This is a desolated area and unsafe to stay or leave the car where it is. With what I learned from the November 12, 2021 service performed by the dealership, they couldn't find anything wrong with the car. I felt it important to get off the freeway and proceed to Barstow and call the Riverside Dealership when I get there. This I did and before reaching Barstow, the car engine started to smoke and the hood bulged up. In seconds the bulge was increasing in size, a sliver of flame appeared. This scared me, so I got out of the car in a hurry, and dialed 911 and the insurance company. The flame got more intense and it was totaled.

Engine coolant after 2000 miles from topped off by dealership got low and sparked fire, and totaled my car. Warning alert was ON to say turn off engine remove key. Articles related to this: 800,000 Mercedes-Benz Owners Warned Their Cars Could Catch Fire (forbes.com) Daimler warns car owners of fire risk it lacks parts to fix | Reuters 800,000 Mercedes Vehicles Are In Risk Of Catching Fire, But They Don't Have The Parts To Fix It (topspeed.com) Auto manufacturer Daimler advised 800,000 Mercedes-Benz owners that a technical defect could cause their cars to catch fire, but said it lacked the parts to fix the defect immediately, warning owners to instead drive “particularly carefully.” When confronted with the above with Mercedes Benz my vehicle fire MB maintained that the fire is a hot surface ignition issue and denied the car had any design issue. In the article, MB's warning to owners to instead drive "particularly carefully" means to me that they do admit there are critical and chronic issues with the car that would not only produce trip interruptions but catch fire altogether. It is mandatory for Mercedes to redesign the coolant's chronic issues and make the recall so that more owners will not be faced with the problem I had -- total loss of the vehicle.

The contact's wife owns a 2020 Mercedes-Benz GLC300. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the dealer and diagnosed with ignition failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined to buy back the vehicle and offered a two-year service plan for a free oil change per year. The failure mileage was approximately 30,000.

At around 11pm on Monday, Sept 20, 2021 I was driving approximately 65 mph on the highway when the vehicle began to abruptly decelerate for no apparent reason, even when I was pushing on the accelerator pedal. When I would push on the accelerator I could hear the engine revving, I confirmed the car was in the Drive gear but the vehicle began to lose speed rapidly and no matter what action I took the car was only slowing down and had to quickly find an emergency area to pull over. My vehicle is available for inspection. This incident was a very scary situation that put my life and others at risk. I was on a two lane highway in a construction zone and there was no shoulder available to pull off safely. There were tractor trailers that had to swerve to avoid rear ending me in the roadway and I was afraid I was going to be involved in a major accident. In the end I was able to pull into a break in the Jersey barrier to get out of the lane of travel. I have a young baby and do not want to take my child in this car now for fear of it happening again. I had noticed a hesitation in the vehicle before but this is the first time this issue has happened where the car would not accelerate. I am taking the car into the dealer to see if there are any diagnostic codes and it has not been inspected by anyone. Additionally there were no warning lights, no tones, no check engine lights or anything to warn of the situation before or while it was happening. From the inside of the vehicle the car appeared to be normal but it was not clearly given the lose of power and rapid deceleration.

The contact owns a 2020 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The dealer was notified of the recall and informed the contact that the recall repair would be performed over-the-air (OTA). The contact then called the manufacturer and was informed that the update was not available; he was informed that there was a waiting list and that he would receive a notification when the update for the vehicle was available. The contact had not experienced a failure. Parts distribution disconnect.

WHEN USING ENGINE START/STOP FUNCTION, OVER THE COURSE OF 3 DAYS AFTER PICKING UP THE CAR, WHEN AT A LIGHT, THE CAR DID NOT START BACK UP.