2017 Mercedes-Benz GLE-Class Fuel System Problems

The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that the vehicle was previously taken to the dealer, where a water drain plug was installed under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated while driving 65-70 MPH in the rain, the vehicle stalled. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and drive to the residence. The contact stated that upon starting the vehicle later that day, the check engine warning light was no longer illuminated. The contact stated while driving the following day, the vehicle stalled and failed to restart. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that water accumulation in the spare tire wheel well had damaged the fuel pump control unit, causing the engine to stall while driving. The mechanic determined that the failure was related to NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was then towed to the dealer, where the same assessment was made; however, the dealer informed the contact that the vehicle could not be repaired under the recall because the recall had already been marked as completed. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

I have a recall pending on my vehicle but i couldn’t get service from authorized dealer here in Las Vegas. The dealer declined to service on my vehicle because I don’t have a title for car. I purchased a car from CarMax and have a finance with Santander USA. Please help I want to have this recall fix because it could be dangerous on the road.

This vehicle had a recall to place a water drain in the rear truck section to drain water if it somehow entered the vehicle to prevent the fuel pump module from failing. This vehicle suddenly stalled and was towed to the dealer. The dealer reports the vehicle had water Intrusion as reported by the dealer and subsequently the fuel pump module was exposed to water and failed which the recall was to prevent if occurred requiring repair and replacement of the fuel pump control module not covered by the dealer

This letter is an attempt to connect to the correct channels seeking resolution regarding a recent recall. My 2017 Mercedes GLE350 stalled in the rain and I subsequently had to get it towed to the dealership for repairs. And upon completion of the repairs, I received a recall notice about the specific issue that was just addressed. Pursuant to the recall notice, I sought a reimbursement for the repairs in which I was directed to Mercedes Customer Care and received a case number. The dealership is being a little hard-nosed regarding the reimbursement so I’m seeking recourse through official channels. I’ve attached the recall notice, invoice of repairs, and all other pertinent information regarding this issue. An expedient resolution would be greatly appreciated. Thank you and looking forward to hearing from you.

THE PLASTIC FUEL TANK IN MERCEDES BENZ GLE 350 WAS RUPTURED BY ROAD DEBRIS DUE TO LACK OF SHIELD PROTECTION TO THE TANK. THIS ACCIDENT HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY I-45 FROM DALLAS TO HOUSTON ON AUG 12 2017. THE HALF TANK OF THE GAS WAS LEAKING OUT WITHIN 10 MINUTES. THANKS TO NO TRAFFIC MET DURING THAT TIME, OTHERWISE WE COULD GET FIRE.

MY CAR IS 2017 MERCEDES BENZ GLE 350 SUV. LAST SATURDAY (AUG 12), I DROVE ON HIGHWAY I-45 WITH MY FAMILY FROM DALLAS TO HOUSTON. SUDDENLY I HEARD SOMETHING HIT MY CAR UNDERNEATH, BUT THE CAR WAS MOVING LIKE NOTHING HAPPENED DURING THAT TIME. AFTER AROUND 10 MINUTES, ONE DRIVER DROVE UP AND KEPT WARNING ME TO STOP. I PULLED OVER MY SUV AND WAS TOLD THAT THE FUEL WAS LEAKING BEHIND ON THE HIGHWAY, I LOOKED AT THE UNDERNEATH OF THE CAR, FOUND THAT THE FUEL TANK WAS BROKEN WITH A HOLE, BECAUSE IT WAS A PLASTIC FUEL TANK AND THERE WAS NO UNDER GUARD PROTECTING THE TANK. WE REALLY APPRECIATED THAT DRIVER STOPPED US ON TIME, HE WAS A FIGHTER WORKING IN FIRE DEPART IN HOUSTON. IF HE DIDN'T COME UP, MY SUV COULD GET FIRE AND AN SERIOUS ACCIDENT BECAUSE THE CAR COULD LOST FUEL QUICKLY AND STUCK ON THE HIGHWAY. I JUST HAD THIS NEW SUV FOR 8 MONTHS AND QUICKLY MET THIS INSTANCE, FROM MY INSTANCE, IT CLEARLY PROVED THAT THE FUEL TANK WITH NO UNDER GUARD WAS EASILY BROKEN BY ROAD DEBRIS. THIS SUB IS UNSAFE TO DRIVE AND IT BRINGS DANGER TO CONSUMER ANY TIME.