2018 Mercedes-Benz GLE-Class Complaint Log

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20. THE VIN WAS NOT PROVIDED.

LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT.

WHEN THE ENGINE IS SHUT OFF WHILE THE TRANSMISSION IS STILL IN DRIVE, THE TRANSMISSION IS AUTOMATICALLY SHIFTED INTO NEUTRAL, NOT PARK. AS A RESULT, THE PASSENGER ATTEMPTING TO EXIT THE VEHICLE COULD NOT DO SO BECAUSE THE VEHICLE WAS ROLLING...VERY UNSAFE, ESPECIALLY IF CHILDREN WERE GREETING THE VEHICLE.