2020 Mercedes-Benz GLE-Class Complaint Log

WARNING LIGHT "COOLANT TOO HOT SHUT ENGINE OFF" COMES ON REPEATEDLY AND THIS IS UNABLE TO BE FIXED. LIGHT COMES ON WHILE VEHICLE IS IN MOTION. WAS TOLD BY MERCEDES THIS WAS A FAULTY WARNING LIGHT. YESTERDAY THIS CAME ON AND MY ENGINE SHUT ITSELF OFF WHILE THE VEHICLE WAS IN MOTION ON A BUSY STREET. I WAS ALMOST HIT BY ANOTHER VEHICLE AS I LOST POWER TO THE CAR ON A MAIN ROAD. I BARELY ROLLED INTO A PARKING LOT. COULD HAVE BEEN A HORRIBLE (FATAL) DISASTER HAD I BEEN ON THE FREEWAY. "MALFUNCTION" "SEE OPERATOR'S MANUAL" AND "48V BATTERY SEE OPERATORS MANUAL" ALL CAME ON WITHIN RAPID SUCCESSION BEFORE THE ENGINE SHUT OFF ON ME.

SUDDEN ACCELERATION - ELECTRICAL SYSTEM FAILURES- 1) 03/21/20 COMPLETE ELECTRICAL FAILURE - ALL WARNING LIGHTS, EXTERIOR LIGHTS & BRAKE LIGHTS STUCK ON, THEN WOULD NOT START AFTER LOCAL SHOPPING TRIP-ODOMETER 754 MILES - VEHICLE TOWED TO DEALER - 'REPROGRAMMED'. 2) 06/18/20 ACTIVE SPEED CONTROL-CRUISE CONTROL (WHICH READS SPEED LIMIT SIGNS AND ADJUSTS SPEED) WAS SET AT 50 MPH - SUDDENLY BEGAN TO ACCELERATE TO 80 MPH. ODOMETER 1641 MILES. 3) ACTIVE SPEED LIMIT CONTROL OFTEN READS FRONTAGE ROAD SPEED LIMIT SIGNS WHILE ON MAIN HIGHWAY, INITIATING BRAKING. 4) ACTIVE SPEED CONTROL WHEN ON CRUISE CONTROL WILL APPLY BRAKES WHEN USING TURN SIGNAL FOR LANE CHANGES. 08/31/20-09/04/2020 RETURNED TO DEALER- ODOMETER 2361-'REPROGRAMMED'. 5) 09/19/20 ACTIVE SPEED LIMIT CONTROL SET AT 15 MPH SUDDENLY BEGAN TO ACCELERATE TO 80 MPH. ODOMETER 2512. WAS ABLE TO REGAIN CONTROL BY BRAKE APPLICATION TO RELEASE CRUISE CONTROL AFTER VEHICLE INITIATED HARD ACCELERATION WITHOUT ANY DRIVER INPUT AND HAD REACHED 30-35 MPH. SAME AS 06/18/20 SIMILAR INCIDENT. DEALER WAS ADVISED AND 'UPDATED SOFTWARE' MERCEDES BENZ-GRAPEVINE, TX INVOICE 511097. MERCEDES GLE 450 DATE OF MFG. 10JAN2020 - LEASED 25JAN 2020.

DRIVING DOWN THE HIGHWAY AT 70 MPH AND '48V BATTERY MALFUNCTION' WARNING GOES OFF, ALONG WITH A YELLOW CHECK ENGINE LIGHT. A FEW SECONDS LATER A 'COOLANT' ERROR MESSAGE POPS UP AND A RED CHECK ENGINE LIGHT COMES ON. CAR LOOSES POWER COMPLETELY AND I'M UNABLE TO ACCELERATE AT ALL. CALL FLASHES A MESSAGE OF 'PULL OVER AND TURN THE ENGINE OFF'. FORTUNATELY NO ONE WAS BEHIND ME AND I WAS ABLE TO COAST SAFELY TO THE SIDE OF THE HIGHWAY BEFORE THE CAR STALLED COMPLETELY. FOUND OUT THROUGH SEVERAL BLOG POSTS MULTIPLE OTHER 2020 GLE OWNERS ARE HAVING THE SAME SAFETY ISSUE AND THERE HAS BEEN NO RECALL BY MERCEDES-BENZ AND NO RESOLUTION FOR THE ISSUE. VEHICLES ARE SPENDING MONTHS IN THE SHOP AND EVENTUALLY BEING BOUGHT BACK BY THE MANUFACTURER OR DEALERSHIP. THIS IS AN INCREDIBLY DANGEROUS ISSUE TO LOSE ALL POWER AND CONTROL OF THE VEHICLES SPEED. I'M LUCKY NO ONE WAS ON THE ROAD NEAR ME WHEN THIS HAPPENED, OTHERWISE AN ACCIDENT ALMOST SURELY WOULD HAVE OCCURRED. MERCEDES SHOULD BE FORCED TO ADDRESS THIS SAFETY ISSUE IMMEDIATELY.

WE WERE DRIVING OUR MERCEDES GLE 350 ON I 80 NEAR MILE MARKER 203.1, OHIO ON 7/11/2020 AT 7 AM. IT WAS RAINING A BIT IN MORNING. THE LANE DEPARTURE ASSIST WAS ON, AND IT WAS TURNING GREEN AND GRAY CONTINUOUSLY. I KEEP LANE ASSIST ON ALL THE TIME FOR SAFETY PURPOSE. I WAS DRIVING ON THE SLOW LANE ON RIGHT MOST LANE AT APPROXIMATELY 60 MILES. SUDDENLY THE VEHICLE LOST CONTROL AND STARTED SLIPPING ON THE ROAD. I TRIED TO CONTROL IT, HOWEVER IT WOULD NOT COME UNDER CONTROL. FINALLY THE CAR DRIFTED ALL THE WAY TO THE LEFT MOST LANE, AND RAMMED INTO THE CONCRETE DIVIDER ON DRIVER SIDE. THE DRIVER SIDE BAGS INFLATED AND LUCKLY NO ONE WAS HURT SERIOUSLY. I AM A MECHANICAL ENGINEER FROM CASE WESTERN RESERVE UNIVERSITY, AND HAVE WORKED IN AUTO INDUSTRY FOR A FEW YEARS BEFORE. IT ALMOST FELT THAT THERE WAS SOMETHING THAT WAS MECHANICALLY WRONG THAT CAUSED THE CAR TO SLIP AND LOOSE CONTROL. MERCEDES GLE 350, 2020 MODEL HAS A HARSH REACTION TO LANE DEPARTURE AND I HAVE A FEELING THAT IT CAUSED THE CAR TO HYDROPLANE BECAUSE THE REACTION IS SO SUDDEN. PLEASE LOOK INTO THE ISSUE, SO THAT NO ONE GET SERIOUSLY HURT. THIS IS MY FIRST ACCIDENT IN LIFE AND I AM 42 YEARS OLD. I THINK THE LANE DEPARTURE SYSTEM IN MERCEDES DOSEN'T WORK OR NEEDS TO BE FINE TUNED SO THAT IT DOSEN'T CAUSE ACCIDENTS IN SLIPPERY CONDITIONS. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I SET THE DISTRONIC CRUISE CONTROL TO 45 MPH. IT SUDDENLY RESET ITSELF TO 70 MPH AND STARTED TO QUICKLY ACCELERATE TO 70 MPH WHILE SHOWING THE SPEED LIMIT TO BE 70 MPH WHEN THE POSTED SPEED LIMIT WAS 45 MPH. I RESET THE CRUISE CONTROL TO 45 MPH. WHEN THE POSTED SPEED LIMIT WENT TO 50 MPH, THE CAR QUICKLY STARTED ACCELERATING TO 80 MPH AND SHOWED THE SPEED LIMIT TO BE 80 MPH ON THE DASHBOARD DIGITAL DISPLAY. I QUICKLY SLAMMED ON THE BRAKES TO REGAIN CONTROL. I FINALLY FIGURED OUT THAT UNDER THE SQUARE SPEED LIMIT SIGN, WAS A ROUND KILOMETER SPEED LIMIT SIGN, AND MY CARS CAMERAS WERE ERRONEOUSLY READING THE KILOMETER SIGN AS A MPH SPEED LIMIT AND ADJUSTING THE CRUISE CONTROL TO THE WRONG, HIGHER SPEED. VERY DANGEROUS AS I ALMOST WENT THROUGH A RED LIGHT TRYING TO ADJUST THE SPEED DOWN USING THE STEERING WHEEL BUTTONS. I WAS CAUGHT OFF GUARD AND DIDN'T THINK TO DISENGAGE THE DISTRONIC CRUISE CONTROL. THIS HAPPENED TODAY ON BEN HILL GRIFFIN PKWY ABOUT 4 MILES SOUTH OF RSW (FORT MYERS INTERNATIONAL AIRPORT) AS I WAS DRIVING MY FAMILY TO THE AIRPORT. NOTE: MY CAR HAS THE MERCEDES DRIVER ASSISTANCE PACKAGE

THE VEHICLE IS A 2020 MERCEDES BENZ GLE 580, WHICH HAS ALL-WHEEL DRIVE. IT HAS STANDARD WHEELS AND TIRES. THE OE TIRES ARE COOPER DISCOVERER SRX LE, SIZE 275/50R20. AT 5,900 MILES, BOTH OF THE FRONT TIRES BEGAN CHUNKING, WHERE CHUNKS OF TIRE TREAD BEGAN FALLING OFF. THIS OCCURRED IN THE CENTER OF THE TREAD, AS WELL AS AT THE EDGE OF THE TREAD WHERE IT MEETS THE GROOVE. THE FRONT TIRES WERE REPLACED BY MERCEDES AT 5,932 MILES. APPROXIMATELY 6,000 MILES LATER, I NOTICED THE FRONT TIRES WERE CHUNKING AGAIN. THE REAR TIRES WORE OUT AND WERE REPLACED AT ABOUT 10,250 MILES. IF THEY ALSO EXPERIENCED CHUNKING, IT WAS NOT NOTICED.

An additional problem with a current recall of the air-conditioning hoses hoses ~ I have been diagnosed with toxic mold poisoning and I need my car inspected due to condensation issues asap

While driving on the interstate in the right lane with adaptive cruise set at 70mph the cameras will occasionally read the off ramp/exit speed limit signs and brake hard to decelerate to the posted off ramp speed limit. This creates an opportunity for a rear end collision. Additionally, the adaptive cruise will “see” vegetation or guard rails on the opposite side of the road, while in a turn, and brake as if to avoid a collision when no hazard exists. Many instances of the two anomalies.

HAVE HAD INTO DEALERSHIP MULTIPLE TIMES FOR RADIO/BACKUP CAMERA /NAVIGATION SCREEN GOES BLANK AND DOES NOT APPEAR FOR SOMETIMES UP TO 1-2 DAYS CAR HAD BEEN TURNED OFF PRIOR. *TR

EVER SINCE I BROUGHT THIS VEHICLE IN 2020 I FEEL THE SUV BOUNCES AS THE VEHICLE HITS A POTHOLE CAUSING IT TO SWAY & LOOSE CONTROL WHICH INCREASES THE RISK OF A CRASH OR ACCIDENT. I HAVE BROUGHT THIS VEHICLE THRICE TO THE DEALERS DURING THIS PANDEMIC, BUT THE PROBLEM HASN'T BEEN RESOLVED. THIS ALSO HAPPENS INTERMITTENTLY WHEN MAKING TURNS, OR CURVES, IT BOUNCES & THERE IS LOSS OF CONTROL, IT IS VERY DANGEROUS.

TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIGHWAY AT UNDISCLOSED SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE AND THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PRINCETON LOCATED AT (2910 IS-1, LAWRENCEVILLE, NJ 08648), WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

THE PROBLEM HAPPENED ON A BUSINESS TRIP TO AND FROM KANSAS CITY MO. AND MINNEAPOLIS MN. THE CRUISE CONTROL HAS A FEATURE THAT CAN READ ROAD SPEED LIMIT SIGNS AND CHANGE THE SET SPEED TO MATCH THE INDICATED SPEED. THIS FEATURE CAN BE TURNED ON OR OFF BY USING THE INFOTAINMENT SYSTEM. ON THIS TRIP TO KANSAS I HAD THIS SIGN RECOGNITION FEATURE TURNED OFF. THE PROBLEM IS THAT ON AT LEAST 12 OCCASIONS DURING THIS 900 MILE TRIP THE CRUISE CONTROL WOULD ARBITRARILY CHANGE THE SET SPEED FROM 70 MPH TO 45 MPH APPLYING THE BRAKES TO REDUCE TO THE 45 MPH SPEED. THE MERCEDES DEALER WHO I PURCHASED THE CAR FROM SAYS THAT THEY CANNOT FIND ANY MALFUCTION. I WAS NEARLY REAR ENDED BY A LARGE TRUCK THAT I HAD JUST PASSED AND RETURNED TO THE RIGHT LANE. I CAN'T BELIEVE THAT THIS SYSTEM IS WORKING AS DESIGNED. I GUESS THIS SYSTEM HAS KILL SO MERCEDES OWNERS BEFORE ANY THING IS DONE.

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING APPROXIMATELY 20 MPH, THE PARKING BRAKE SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE PARKING BRAKE WOULD NOT DEACTIVATE AND THE VEHICLE WAS TOWED TO MERCEDES OF BENITA SPRINGS, FL (14610 TAMIAMI TRAIL, NAPLES, FL) WHERE IT WAS DIAGNOSED THAT THE PARKING SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE . THE FAILURE MILEAGE WAS 600.

COMMAND CONTROL UNIT IS FAULTY AFFECTING NAVIGATION, VOICE CONTROL, BLUETOOTH, AND VEHICLE APPS. ISSUE WAS PRESENT AT THE TIME OF PURCHASE AND SERVICE TECHNICIANS HAVE BEEN WORKING ON THE ISSUES FOR OVER A MONTH. ISSUES ARE PRESENT WHEN BOTH STATIONARY AND DRIVING. MAY AFFECT OTHER ELECTRICAL AND DRIVING SYSTEMS.

TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION MADE THUMPING AND REVVING NOISES AND ALSO JOLTED WHEN DECELERATING AND SHIFTING INTO FIRST GEAR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LANCASTER (5100 MAIN ST, EAST PETERSBURG, PA) WHERE THE TRANSMISSION WAS REPROGRAMMED, AND THE VALVE BODY AND TRANSMISSION FLUIDS WERE CHANGED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ATLANTIC CITY (6623 EAST BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ) WHERE THE TRANSMISSION WAS REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.