2013 Mercedes-Benz ML-Class Steering Problems

Power Steering Motor snapped from the casing while driving. Seems like a defective casting.

I BROUGHT MY MERCEDES TO AN INDEPENDANT MERCEDES SPECIALIST FOR A LUBRICATION SERVICE. THEY NOTICED A BOLT BROKEN FROM THE STEERING GEAR. THEY GAVE ME THE INFORMATION CONTAINED IN MERCEDES CAMPAIGN NO. 2019080019 AND TOLD ME I SHOULD CONTACT MY LOCAL MERCEDES NEW CAR DEALER FOR WARRANTY REPAIRS. WHY ISN"T THIS A RECALL?

I WAS DRIVING MY MERCEDES IN ATLANTA, GEORGIA AND HAD ONLY MINUTES GOTTEN OFF OF AN EXTREMELY BUSY 400. WITHIN A FEW MINUTES OF EXITING MY POWER STEERING COMPLETELY WENT OUT. I WAS 80 MILES FROM HOME AND HAD A CAR FULL OF YOUNG WOMEN. I SHUTTER TO THINK WHAT COULD'VE HAPPENED BARELY 10 MINUTES SOONER. THE CAR WAS TOWED TO RBM OF ATLANTA WHERE I WAS GIVEN AN ALMOST $6000 ESTIMATE. THE CAR ONLY HAD 27,000 MILES ON IT. I BOUGHT IT WITH APPROXIMATELY 18,000 MILES ON IT . AS I BEGAN RESEARCHING AND PRICE SHOPPING I WAS INFORMED BY SEVERAL MECHANICS THAT THIS PARTICULAR POWER STEERING EQUIPMENT HAD BEEN FAULTY FOR YEARS. UNFORTUNATELY I DIDN'T BUY IT AS A PRECERTIFIED VEHICLE SO THERE WAS NO WARRANTY. I WAS REALLY ASTONISHED THAT A CAR WITH SUCH LOW MILEAGE WOULD HAVE SUCH MAJOR PROBLEMS. THE PART NUMBERS HAVE BEEN CHANGED SEVERAL TIMES AND EACH MECHANIC EXPRESSED CONCERN THAT THERE HAD NOT BEEN A RECALL. RBM AND MERCEDES ADJUSTED THE PRICE TO GET IT TO ALMOST 4,000 WHICH IS STILL UNACCEPTABLE FOR THE CONSUMER TO PAY WHEN CLEARLY THE EQUIPMENT WAS FAULTY. I ALSO TRIED TO ADDRESS THE FACT OF GETTING THE SAME EQUIPMENT PUT BACK IN THE CAR. I FEAR FOR MY SAFETY AS WELL AS OTHER UNKNOWING INDIVIDUALS. I HOPE A LIFE DOESN'T HAVE TO BE LOST FOR MERCEDES TO STEP UP AND TAKE RESPONSIBILITY FOR AN INFERIOR PART. THANKS FOR YOUR TIME AND CONSIDERATION WITH THIS MATTER.

STEERING COLUMN MODULE NEEDS TO BE REPAIRED. 400,000-500,000 RECALL ALREADY IN UK, 2017 RECALLED-IT AFFECTS 2013 MODELS ALSO JUST LIKE THE UK RECALL. CAR WILL NOT SHIFT INTO PARK OR REVERSE