2004 Mercury Grand Marquis Complaint Log

TL- THE CONTACT STATED 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA ACTION NUMBER: PE08066 (EXTERIOR LIGHTING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIR. THE CONTACT HAD MENTION HE HAD EXPERIENCED THE FAILURE ON MULTIPLE OCCASION. HE STATED WHILE DRIVING AT VARIOUS SPEEDS SPONTANEOUSLY BOTH FRONT AND REAR TAIL LIGHTS FAIL TO ILLUMINATE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. AZ

MY LIGHTS WILL NOT COME ON THEY JUST SWITCH OFF SOMETIMES. I HAVE THE HOLD THE BRIGHTS JUST FOR THE LIGHTING TO GET HOME... *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ....UPDATED 08/29/16 *BF

WHILE DRIVING IN THE EVENING ON AN UNLIT ROAD WITH MY 10YR OLD IN THE CAR MY HEADLIGHTS JUST WENT OUT. THERE WAS NO PLACE TO PULL OVER AND WE CAME WITHIN INCHES OF ENDING UP IN A RAVINE. I HAVE READ YOUR NHTSA REPORT ON THE ISSUES WITH FORD LCMS AND I FIND IT RIDICULOUS THAT THIS IS NOT CONSIDERED A SAFETY ISSUE. THE INTERNET IS FULL OF COMPLAINTS ON THIS PART THAT FORD KNOWS WILL GO BAD AND STILL THERE IS NO RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHENEVER THE AIR CONDITIONER MECHANISM WAS ACTIVATED THE AIR FAILED TO FLOW THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT THE AIR CONDITIONER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

I WAS DRIVING DOWN AN INTERSTATE FREEWAY AT 65MPH AND CAME TO A CURVE, THE STEERING WAS VERY TIGHT AND WAS UNABLE TO KEEP THE CAR IN MY LANE. LUCKILY THERE WAS NO ONE NEXT TO ME AT THE TIME. FROM THAT TIME ON THE STEERING KEPT GETTING TIGHTER AND TIGHTER. I HAD TO USE BODILY FORCE TO PHYSICALLY TURN THE STEERING WHEEL. I TOOK THE CAR TO AN AUTO REPAIR SHOP AND THE ISSUE WAS DIAGNOSED AS A FAULTY STEERING SHAFT JOINTS. I HAD TO HAVE THE LOWER STEERING SHAFT REPLACED. I WAS INFORMED THAT 2005- 2011 MERCURY GRAND MARQUIS WERE RECALLED FOR THIS ISSUE. AS OF WRITING THIS 2004 GRAND MARQUIS ARE NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE LOOKED INTO FURTHER. I BELIEVE FORD/MERCURY SHOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR. *TR

THIS MERCURY ALONG WITH COUNTLESS OTHERS HAS THE HEADLIGHTS GO OUT AS YOU DRIVE DOWN THE ROAD. IF THIS IS NOT A SAFETY ISSUE I DON'T KNOW WHAT IS. I HAVE TO PULL OFF THE ROAD AND WAIT TILL THEY COME BACK ON. I CALLED MY LINCOLN DEALER AND THEY SAID IT WAS $107/HOUR TO DIAGNOSE THE PROBLEM. IF IT IS THE LIGHTING CONTROL MODULE AS IT RUMORED TO BE THE BAD PART, THE COST IS ANOTHER $800. I THINK THIS SHOULD BE A SAFETY RECALL BEFORE PEOPLE ARE KILLED. *TT

I HAVE ESCAPED QUITE A FEW ACCIDENTS ON MY WAY HOME. WITH THE NEW TIME CHANGE, I LEAVE WORK RIGHT AT DUSK. THE LIGHTS WILL NOT COME ON. I LIVE WAY OUT IN THE COUNTRY AND HAVE TO DRIVE 15 MILES OUT. I HAVE TO SWITCH TO MY HIGH BEAM WHEN A CAR IS COMING MY WAY, AND I BLIND IT AND OTHER CARS AS WELL. I AM SOOOO TIRED OF THIS. I AM GOING TO CAUSE A TERRIBLE ACCIDENT !!!! I TOOK MY RECALL LETTER TO THE FORD CAR DEALERSHIP HERE IN TOWN MONTHS AND MONTHS AGO. I KEEP CALLING FOR AN UPDATE, AND THEY SAY THAT THE PART HAS NOT COME IN. WHAT CAN I DO? *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A MANUFACTURER'S RECALL REGARDING THE HEADLIGHT MODULE AND WAS INFORMED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HEADLIGHT FAILURE ON MULTIPLE OCCASIONS. THE VIN WAS UNAVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT FOUND. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE LIGHTS RE-ILLUMINATED AFTER THE CONTACT PULLED OVER AND WAITED 5-10 MINUTES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000. UPDATED 06/10/14 MA

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER INTERMEDIATE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. UPDATED 06/24/14 MA THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR 2005 MODEL YEAR AND BEYOND VEHICLES BUT EXCLUDED 2004 VEHICLES WITH SAME FAILURE. UPDATED 06/26/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD NOT RETURN TO CENTER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 63,500 AND THE CURRENT MILEAGE WAS 64,300. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND THE WASHER ACTIVATED WITH NO WARNING SEVERAL TIMES. THE CONTACT HAD A MECHANIC REPLACE THE WIPER MOTOR TWICE BUT THE FAILURE RECURRED. THE CONTACT WAS TO DETERMINE IF THE MECHANIC WOULD REPLACE THE PART A THIRD TIME OR HAVE THE REPAIRS PERFORMED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 06/29/16*LJ *CN

WHILE DRIVING AT NIGHT THE HEADLIGHTS GO ON AND OFF AT WILL. HAVE TO HOLD HEADLIGHT LEVER TO GET LIGHTS ON AND ONLY THEN BRIGHT LIGHTS.VERY UNSAFE. *TR

I WAS TRAVELING FROM MEMPHIS TN. BACK HOME TO JONESBORO AR. AND THE LIGHTS JUST STOP WORKING IT WAS ABOUT 9:30 AT NIGHT ON EXPRESSWAY AND ALL OF A SUDDEN NO LIGHTS AND THEY DIDN'T COME BACK ON THE HEADLIGHTS AND I HAD TO PULL THE FLASH TO PASS FOWARD AND HOLD JUST TO HAVE LIGHTS THE WHOLE TRIP HOME HOLDING IT AND HAVING TO DRIVE WITH OTHER HAND DIFFICULT. SO IT IS A SAFETY ISSUE TO ME AND THE MANY OTHERS WITH THIS ISSUE THANKS I PRAY Y'ALL DO A RECALL ON THAT PART TO FIX THE MANY DRIVERS WITH THE SAME PROBLEMS. *JS

MY LIGHT CONTROL MODULE HAS BEEN DETERMINED BY THE LOCAL DEALER TO BE DEFECTIVE. I'VE BEEN TOLD IT IS ON BACK ORDER W/ NO ETA. I'VE SINCE BEEN TOLD THE NHTSA HAS INEXPLICABLY FOUND THIS TO "NOT BE A SAFETY ISSUE". I'M WONDERING ON WHAT PLANET THE NHTSA DRIVES THAT HAVING INTERMITTENTLY WORKING HEADLIGHTS IS NOT A SAFETY ISSUE? I AM EXPECTING A MORE DEFINITIVE AND TIMELY RESPONSE TO HAVING MY CAR REPAIRED. *TR

WE WERE DRIVING ON RTE 202 IN CHALFONT, PA AND TURNED ONTO RTE 152 HEADING SOUTH. WHILE DRIVING ALONG AN UNLIT PART OF THE ROAD, THE HEADLIGHTS WENT OUT. THE SWITCH WAS NOT WORKING TO TURN ON OR OFF. I WENT OFF THE ROAD BUT WAS ABLE TO RECOVER SAFELY. I TURNED THE CAR AROUND AND HEADED HOME. LIGHTS CAME ON AND OFF AGAIN IN ABOUT 3 MINUTES. LIGHTS CONTINUE TO GO OFF RANDOMLY WHEN CAR IS DRIVEN AT NIGHT TIME. *TR

2004 GRAND MARQUIS LS, WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD TURN OFF ON THERE OWN THEN COME BACK ON 5-10 MINUTES LATER THEN SHUT OFF AGAIN A SHORT WHILE LATER. MY HEADLIGHTS ARE NORMALLY POSITIONED IN THE AUTO LAMP MODE, IT WAS NO HELP TO TURN LIGHT OFF AND TRY IN THE MANUAL MODE THEY JUST CAME BACK ON WHEN IT FELT LIKE IT. IN SIDE DASH LIGHTS AND OUTSIDE PARKING/DRIVING LIGHTS WORKED NORMALLY, EMERGENCY FLASHERS WORKED NORMALLY. IN THE LATEST OCCURRENCE (12/17/2013) MY HEADLIGHTS WENT OUT 5 TIMES IN A 13.5 MILE DRIVE HOME . THIS IS A VERY DANGEROUS AND SHOULD BE LOOKED INTO AT ONCE. *TR

I LEFT THE HOUSE AFTER DARK TO PICK UP MY HUSBAND FROM WORK. WHEN I GOT TO HIS JOB I TURNED THE CAR OFF BECAUSE I WAS EARLY. WHEN HE GOT TO THE CAR AND I RESTARTED IT THE HEADLIGHTS DID NOT COME ON. THEY CAME BACK ON AFTER I USED THE TURN SIGNAL ABOUT 2 MINUTES LATER. AFTER THAT WE NOTICE THAT OCCASIONALLY THE LIGHTS WOULD GO OFF WHILE DRIVING AT NIGHT BUT WOULD COME BACK ON AFTER A COUPLE OF MINUTES. UNTIL ONE NIGHT WHEN THEY STOP WORKING ALTOGETHER. IT STAYED THAT WAY TILL WE TOOK IT TO A DEALERSHIP WHERE THEY INFORMED US THAT THEY WERE AWARE OF IT HAPPENING TO OTHER CARS BUT THE PIECE THAT WE NEEDED WAS ON BACK ORDER AND WE WOULD HAVE TO WAIT FOR ONE AND A HALF MONTHS. WHILE WE WERE WAITING THE ONLY WAY TO HAVE HEADLIGHTS WHILE DRIVING WAS TO HOLD THE HIGH BEAMS STICK BECAUSE IT WOULDN'T EVEN WORK IF YOU PUSHED THE HIGH BEAMS TO THE ALWAYS ON POSITION. *TR

I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR

THE POWER STEERING DID NOT FEEL RIGHT TO ME SO I TOOK IT TO TRIANGLE SERVICE CENTER, 177 BOSTON RD, CHELMSFORD. THEY INSPECTED THE POWER STEERING SYSTEM AND THE INTERMEDIATE (LOWER) SHAFT WAS BINDING AND NEEDED REPLACEMENT. HOWEVER, BECAUSE OF THE FORD RECALL FOR 2005-2011 FORD VEHICLES, I CAN NOT GET PARTS. I CALLED FORD AND WENT TO THE DRUM HILL DEALERSHIP IN LOWELL BUT SINCE THE 2004 MERCURY GRAND MARQUIS ARE NOT IN THE RECALL, I HAVE NO RECOURSE. THIS IS THE SAME PART THAT NHTSA INVESTIGATED AND CALLED FOR A RECALL ON THE 2005-2011 FORD VEHICLES. I BELIEVE THE 2004 VEHICLES SHOULD BE INCLUDED IN THE RECALL AS IT IS THE SAME PART IN THE POWER STEERING SHAFT THAT HAS FAILED IN THE 2004 THAT FAILS IN THE 2005-2011 MODELS.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE VEHICLES VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR

WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR

SEVERE STEERING PROBLEM. NOISE IN STEERING COLUMN, CLUNKING SOUND. WHEN TURNING LEFT OR RIGHT WHEEL LOCKS UP AND DOES NOT RETURN TO CENTER UNLESS PULLED HARD. CALLED NHTSA ON12/19/14. WAS GIVEN COMPLAINT #10667316. I WAS TOLD I WOULD RECEIVE PAPERWORK IN MAIL, SIGN & RETURN. NEVER RECEIVED PAPERWORK. ALSO CALLED FORD ON SAME DAY 12/19/14. SPOKE TO DONNA. SHE GAVE ME CASE# 5719627 NEVER HEARD FROM FORD EITHER. VERY DANGEROUS. ONE MECHANIC TOLD ME IT WAS RACK & PINION. PAID $700. TO HAVE IT REPLACED. SAME PROBLEM

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT THE VEHICLE CONTINUOUSLY LEAKED COOLANT. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY STATED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT DISCLOSE THAT THE PART WAS MODIFIED FROM PLASTIC TO METAL. THE CONTACT EXPERIENCED MULTIPLE LEAKS BEFORE THE PART WAS MODIFIED TO METAL. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. REMAILED 08/18/14*LJ UPDATED 9/18/14*CN UPDATED 02/11/2015*JS

EXTERIOR HEADLIGHTS GO ON AND OFF INTERMITTENTLY. HAVE TO HOLD HIGH BEAM IN PLACE IN ORDER TO HAVE LIGHTS.WILL AUTOMATICALLY TURN OFF AND ON BY ITSELF. HAS BEEN DOING THIS FOR ABOUT A WK AND IS GETTING WORSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE LIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOWER STEERING SHAFT ASSEMBLY WAS REPLACED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) THAT PERTAINED TO THE MERCURY GRAND MARQUIS MODEL YEARS 2005-2011. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

WAS DRIVING DOWN BUSY HIGHWAY LIGHTS JUST WENT OUT HAPPENED TO BE CHURCH DRIVE AHEAD AND PULLED IN OFF HIGHWAY, THE LIGHTS HAS WENT OUT ABOUT 5 MORE TIMES SINCE THEN. CHECKED ON INTERNET, AND FOUND A LOT MORE WITH SAME PROBLEM, SOMETHING HAS TO BE DONE ABOUT THIS BEFORE SOME ONE IS KILLED. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE VEHICLE EXHIBITED AN ABNORMAL GRINDING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PIN BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS TURN OFF AT NIGHT, AS WELL. UPDATED 12/6/2013 *JS

I WAS GETTING READY TO LEAVE MY OFFICE AT DARK, STARTED MY CAR AND HEADLIGHTS DID NOT COME ON, EVERYTHING ELSE WAS WORKING. IT IS NOW APRIL 10, 2014. ABOUT 2 MONTHS AGO MY LIGHTS HAVE BEEN WORKING INTERMITTENTLY, I WILL BE DRIVING DOWN HIGHWAY AND THEY WILL GO OUT. I PULL THE TURN LEVER TO BRIGHT LIGHTS AND THEY WORK, LET IT GO AND THEY GO OUT. SOMETIMES THEY WILL COME BACK ON, SOMETIMES NOT. IT'S GETTING WORSE AND WORSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SWAY FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 131,000. ..UPDATED 08/11/14 *BF THE CONSUMER STATED THIS VEHICLE'S MODEL YEAR WAS NOT INCLUDED IN THE RECALL. UPDATED 08/20/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS STOPPED AND THE LIGHTS WOULD ILLUMINATE AT RANDOM INTERVALS. THE CONTACT HAD TO HOLD THE HIGH BEAM LEVER IN THE ON POSITION IN ORDER TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL PROCESSOR WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,728 UPDATED 11/15/13*CN THE VEHICLE WAS REPAIRED. UPDATED 12/3/13

TL* THE CONTACT OWNS 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS WOULD MALFUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000.

I WAS DRIVING SOUTHBOUND ON ROUTE 95 FROM BALTIMORE TO WASHINGTON AT NIGHT. WHILE DRIVING, MY HEADLIGHTS SUDDENLY WENT OUT. I NORMALLY KEEP THE HEADLIGHTS SET ON THE AUTOMATIC MODE. WHEN THE HEADLIGHTS WENT OUT, I TURNED THE HEADLIGHT DIAL ON THE DASH TO EACH OF THE POSITIONS WITHOUT BEING ABLE TO REILLUMINATE THE HEADLIGHTS. I NOTICED THAT WHEN I PULLED THE TURN SIGNAL LEVER TOWARDS ME, THE HIGH-BEAMS WOULD GO ON, BUT THEY WOULD NOT GO ON WHEN THE LEVER WAS PUSHED AWAY FROM ME TO KEEP THE HIGH BEAMS ON WHILE FREEING MY HANDS. I THEREFORE HAD TO DRIVE FOR APPROXIMATELY 20 MILES WHILE KEEPING THE HIGHBEAMS ACTIVATED WITH MY LEFT HAND. THIS POSED PROBLEMS WHEN I NEEDED TO TURN THE WHEEL. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP, JERRY'S FORD IN ANNANDALE, VIRGINIA. EVEN THOUGH I KEPT THE CAR AT THE DEALERSHIP FOR SEVERAL DAYS, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THE HEADLIGHTS WERE PROPERLY FUNCTIONING. THE PROBLEM RECURRED WHILE I WAS DRIVING SOUTH ON I-95, HEADED TO NEW YORK, ON OCTOBER 6. AT THAT TIME I LOST THE HEADLIGHTS AND THEY REMAINED OUT FOR WELL OVER ONE HOUR, REQUIRING ME TO KEEP THE HIGH BEAMS ACTIVATED WITH MY LEFT HAND WHILE DRIVING THE CAR. I AM NOW EXPERIENCING THE PROBLEM ON NEARLY A DAILY BASIS. I MAKE SHORT TRIPS TO THE GROCERY STORE, LESS THAN A MILE FROM MY HOUSE, AT NIGHT, AND INVARIABLY LOSE THE HEADLIGHTS WHILE DRIVING HOME. ONE TIME I WAS ABLE TO RESTORE THE HEADLIGHTS BY TURNING THE DIAL ON THE DASH TO THE MANUAL POSITION (FAR RIGHT). AT OTHER TIMES, THIS DOES NOT WORK. *TR

WHILE DRIVING PA TURNPIKE HEADLIGHTS CUT OFF WITH NO WARNING OR ANY"FLICKERING",REPLACE,BULBS & FUSES. DIDN'T HELP.. THE HEADLIGHTS WOULD NOT WORK ON AUTO OR MANUAL. THE ONLY WAY WE WERE ABLE TO SAFELY GET OFF HIGHWAY WAS HOLDING BRIGHT LITE SWITCH FORWARD. THIS ISSUE HAS MADE RECALLS OF "CERTAIN MODELS AND CERTAIN,BUT NOT MINE??? WHY AREN'T MARQUIS AND CROWN VIC ,THAT ARE"OUTSIDE" THE RECALL CAR LIST,THAT HAVE THE SAME PROBLEM INCLUDED???IS IT BECAUSE NOT ENOUGH PEOPLE INJURED OR DIED?? SO I'M STUCK WITH A CAR I CAN ONLY DRIVE DURING THE DAY !!! WTH? I LIVE ON DISABILITY AND WAS TOLD IT WAS A THOUSAND DOLLAR REPAIR... WHY WOULDN'T MERCURY CONSIDER CARS "OUTSIDE" THE RECALL YEARS BE TREATED LIKE THEY WERE PART OF THE RECALL,SINCE ALL THE SYMPTOMS ARE THE SAME?? THE DEALER MADE ME FEEL LIKE I WAS TRYING TO RIP HIM OFF OR SCAM HIM. THE HEADLIGHTS CUT OFF AND BACK ON AT THEIR DISCRETION.. I DON'T FELL SAFE DRIVING MY, FAIRLY LOW MILEAGE CAR(WELL MAINTAINED).DON'T BELIEVE I'LL BE DRIVING FORD PRODUCTS AFTER THIS. IF FORD WOULD AT LEAST HELP THOSE OF US OUT HERE,BY MAKING THE LCM SOLD TO US AT A FREE/AT COST ,PRICING !I FEEL THAT WOULD BE FAIR. I'M SURE MANY CARS NOT HAVING THIS PROBLEM DON'T NEED "RECALLED". I WOULD HAVE THOUGHT FORD WOULD BE HONEST ENOUGH TO STAND BY THEIR PRODUCTS,AND ADDRESS THIS SAFETY ISSUE?! MAIL ME ONE AND I'LL PUT IT IN...THANK YOU *TR

WHILE DRIVING HOME WITH MY WIFE AND GRANDDAUGHTER MY WIPERS STARTED TO GO ON IN DELAY MOOD AND MY LIGHTS TURNED ON.I WAS SHOCKED AT THIS BECAUSE MY WIPER SWITCH WAS IN THE OFF SETTING AND MY LIGHT SWITCH WAS IN AUTO SETTING AND IT WAS A BRIGHT SUNNY DAY.AFTER ABOUT TEN OR 15 MINUTES THE WIPERS STOPPED AND LIGHTS WENT OUT.A FEW DAY LATER I WAS GOING TO THE STORE AND IT STARTED ALL OVER WIPERS STAYING ON IN THE DELAY MOOD AND THIS TIME DID NOT STOP.I CALL MY BROTHER IN FLORIDA WHOM IS A AUTO TECH AND HE TOLD ME THAT IT SEEMED LIKE THE MULTIFUCTION SWITCH AND TOLD ME TO CHANGE IT OUT WHICH I DID.IT DID NOT RESOLVE THE ISSUE AND THE CAR REMAINS DOWN DUE TO THIS ISSUE.THERE IS ONLY 42300 ON THIS CAR WHICH MY FATHER GAVE ME AS A GIFT AND HE BOUGHT IT NEW FROM LEOMINSTER LINCOLN MECURY AND I FEEL THIS ISSUE IS A SAFETY PROBLEM WHICH COULD LEAD TO COMPLETE WIPER FAILING OR WORSE A CAR FIRE FROM SOME DEFECTIVE SYSTEM THAT CONTROLS THIS WIPER SYSTEM.CAR REMAINS DOWN AS OF THE WRITING OF THIS REPORT.DUE TO MYSELF BEING DISABLED AND ON S/S DISABILITY I DO NOT HAVE THE MONEY TO FIX THIS PROBLEM BECAUSE I FEEL A DEALER SERVICE TECH SHOULD TAKE THIS ISSUE FROM HERE.I HAVE DISCONECTED THE BATTEY AND THE CAR NOW SITS IN MY DRIVEWAY.

SINCE AUGUST 2013, EVERY TIME I TURNED ON MY SIGNAL LIGHT, THE INTERMITTENT SOUND FOR THE SIGNAL WOULD CLICK FASTER THAN USUAL INDICATING THAT A LIGHT MIGHT BE BAD. I WOULD CHECK ALL THE LIGHTS AROUND THE VEHICLE AND THEY WERE ALL GOOD. THEN GOING ABOUT 55 ON A HIGHWAY AT NIGHT, I NOTICED THAT IT WAS REALLY DARK IN FRONT OF MY VEHICLE. PULLED OVER AND FOUND THAT I WAS DRIVING WITHOUT LIGHT. THE HEAD LAMPS HAD TURNED OFF EVEN THOUGH THEY WERE ON THE ON POSITION. I HAD TO DRIVE HOME HOLDING MY HIGH BEAM LIGHTS AT ALL TIMES. I HEARD A CLICK, THE LIGHTS CAME ON. I LET GO OF THE HIGH BEAM. THE HEAD LAMPS STAYED ON FOR 15 MIN AND CLICK, THEY WENT OFF AGAIN. THIS HAPPENED TO ME 4 TIMES. FINALLY, I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD THAT THE LIGHTING CONTROL MODULE HAD GONE BAD. I WOULD THINK THAT THERE WOULD HAVE BEEN A RECALL ON THIS ITEM SINCE SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AS LISTED ON NHTSA WEBSITE. IT COULD BE REALLY DANGEROUS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN HOLSTER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,232 AND THE CURRENT MILEAGE WAS 128,000. UPDATED 06/10/14 MA THE STEERING SHAFT WAS REPLACED. UPDATED 07/03/14

HARD TO STEER, THEN A BINDING, MORE PRESSURE NEEDED TO TURN STEERING WHEEL. THEN STEERING SEEMED TO RETURN TO "NORMAL". NOTICED A LARGE AMOUNT OF CORROSION ON STEERING SHAFT U-JOINT. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED, BUT REFUSED TO FIX THE PROBLEM. THE FAILURE MILEAGE WAS 110,000. UPDATED 8/22/14*CN

HEADLIGHTS DO NOT TURN ON , INTERNET REPORTS LIGHT CONTROL UNIT FAILS THIS IS A MAJOR SAFETY ISSUE. *TR

VEHICLE HEADLIGHTS WENT OUT AT HIGHWAY SPEEDS WITH NO APPARENT WARNING. PULLED OVER AND EXAMINED LIGHTS, ONLY FOG LIGHTS WORKING. TURNED OFF VEHICLE AND RESTARTED, LIGHTS WORKED. SPORADIC LIGHTS WORKING, THEN NOT WORKING. ABLE TO MANUALLY PULL AND HOLD DIMMER SWITCH TO ACTIVATE BRIGHT LIGHTS. AFTER RESEARCHING THIS PROBLEM ON THE INTERNET I HAVE DISCOVERED THE PROBLEM IS THE SAME ALL ACROSS THE COUNTRY IN THE 2003-05 MERCURY GRAND MARQUIS. THE LIGHTING CONTROL MODULE (LCM) IS PROBLEMATIC AND POSES A SAFETY CONCERN FOR MANY OWNERS. FORD CHARGES $700-800 TO REPLACE THIS MODULE WHEN I AND MANY OF THE INTERNET (HTTP://WWW.CARPROBLEMZOO.COM/MERCURY/GRANDMARQUIS/HEADLIGHT-SWITCH-PROBLEMS.PHP) OWNERS FEEL A RECALL IS A VALID REQUEST. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT AFTER TURNING THE STEERING WHEEL, IT FAILED TO RETURN TO THE CENTER. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

WHILE DRIVING AT NIGHT JUST PRIOR TO ENTERING I-77 IN COLUMBIA SC MY HEADLIGHTS WENT OFF WITHOUT WARNING. I COULD ONLY KEEP THEM ON BY HOLDING DOWN THE HIGH BEAM LEVER UNTIL I GOT HOME. SINCE THEN THEY WILL SOMETIME WORK AND SOMETIME NOT. I TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY GAVE ME AN ESTIMATE OF $943.00 FOR PARTS AND LABOR. IN READING OTHER COMPLAINTS I SEE THIS IS NOT AN UNUSUAL COMPLAINT AS IT HAS HAPPENED TO OTHERS. IS THERE ANY HELP FROM THE MANUFACTURE AS I AM SURE THE LOCAL DEALERSHIP IS NOT SYMPATHETIC TO THE PROBLEM. THIS IS A DANGEROUS PROBLEM AS IT COMES WITHOUT WARNING AND I COULD BE ANYWHERE AT ANY SPEED. THIS WAS MY MOM'S CAR AND I THANK GOD IT HAPPENED TO ME AND NOT HER BEFORE SHE PASSED AWAY. *TR

THE INSTRUMENT PANEL, RADIO, A/C, ETC., ALL INTERIOR LIGHTS FLICKER RANDOMLY. I NOTICE THIS WHEN I AM DRIVING AT NIGHT MOSTLY. IT DOES IT DURING THE DAY, BUT IS NOT AS NOTICEABLE. I HAVE ALREADY CHANGED THE MODULE ONE TIME, AND IT IS DOING IT AGAIN. HAS BEEN OCCURRING FOR TWO YEARS.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE HEADLIGHTS STAYED ON IF THE HIGH BEAMS WERE ACTIVATED. THE CONTACT CHANGED THE FUSES AND THE LIGHT BULBS BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 81,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT DECIDED NOT TO HAVE THE DIAGNOSTIC PERFORMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE RELAY BOX WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000.